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ANA 777 Business Class Review – Los Angeles to Tokyo

Stephen Au's image
Stephen Au
Stephen Au's image

Stephen Au

Former Senior Content Contributor

485 Published Articles

Countries Visited: 24U.S. States Visited: 22

Stephen is an established voice in the credit card space, with over 70 to his name. His work has been in publications like The Washington Post, and his Au Points and Awards Consulting Services is used...
Edited by: Kellie Jez
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Kellie Jez

Director of Operations & Compliance

6 Published Articles 1179 Edited Articles

Countries Visited: 10U.S. States Visited: 20

Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...

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Airline: All Nippon Airways (NH)
Aircraft: Boeing 777-300ER
Flight Number: NH 175
Route: Los Angeles (LAX) > Tokyo-Narita (NRT)
Date: March 3, 2019
Duration: 11 hours and 37 minutes
Cabin and Layout: ANA Business Class, 52-seat capacity across 13 rows, 1-2-1 configuration
Seat: 15A
Miles Used: 100,000 Virgin Points (ANA First Class returning to Los Angeles)
Taxes and Fees Paid: $176.17 USD
Typical Retail Cost: ~$3,071 USD
Typical Economy Cost: ~$605 USD

Booking ANA Business Class

Japan isn’t a foreign destination for me. I’m based in Los Angeles, but in the last 6 months, I’ve visited there twice. The first time, I flew with my dad in November 2018 in Japan Airlines business class.

Then, I booked a trip with my mom in March 2019, because she wanted to visit Japan as well. I planned a 12 day trip to Japan and Indonesia for us — it was an adventure.

Since I’d already flown on Japan Airlines’ business and first class, I thought, “why not try ANA’s business and first class?” So, I booked the outbound tickets in business class and inbound tickets in first class.

I used Virgin Atlantic to book the award ticket in September 2018 for a March 2019 flight, so it was significantly in advance. Even still, I considered myself lucky to find first class availability on such a popular route. After finding the seats I wanted, I called Virgin Atlantic to book the ticket.

Virgin Atlantic offers the best first class redemptions to Japan. At only 110,000 miles plus $300 in taxes and fees for a round-trip first-class ticket from the West Coast, it’s a pretty good deal. The same ticket in business class costs 90,000 miles.

Hot Tip: The main restriction compared to United Airlines is that you can only book round-trip flights with ANA. However, the round-trip flight can be a mixed-cabin award.

For one leg in business class and the returning leg in first class, you simply take half of the round-trip costs and add it up. In my case, the round-trip ticket cost 100,000 Virgin Points.

I transferred 200,000 Chase Ultimate Rewards points to Virgin Atlantic to book the tickets for my mom and myself.

Star Alliance Business Class Lounge at LAX

ANA is a Star Alliance partner, so if you’re flying in business class on any Star Alliance carrier, you’re entitled to access the business class lounge at LAX.

This is one of the best business class lounges in the world, and I’m somewhat disappointed to report that despite having been to the lounge 10 or more times, I don’t have any usable pictures. I guess it’s because I’ve been so many times that I never think much about reviewing it.

Rest assured, however, that a review of the Star Alliance Business Class Lounge at LAX is coming soon. And, it’s well worth a visit if you have access.

But, let’s get to the real reason we’re here: ANA business class to Japan!


The boarding process with any Japanese airline is phenomenal. They’re always on time and efficient with the entire boarding procedure. When we boarded, we entered through the business class boarding doors.

ANA Business Class Cabin
The loading process for the ANA business class cabin was easy and efficient.

There are 52 seats spread out across 13 rows. There were 2 rows by themselves in the front of the aircraft, which we’ll call the mini-cabin. These are among the most coveted seats due to their private feel.

I reserved a pair of window seats for my mom and myself, and I was seated in 15A. Overall, I’d say that the business class section was approximately 80% full.

ANA Business Class Cabin Rear
Looking forward from the rear of the ANA business class cabin.

ANA Business Class Seat

The window seats are particularly private due to the arm table separating the aisle from the seat. The Boeing 777-300ER from ANA has two main cabin layouts: premium-heavy and premium-light. We flew on the premium-light configuration.

Hot Tip: Want to get the gist on which cities ANA operates flights from? Check out our definitive guide on ANA U.S. routes.

The seats themselves are business class staggered seats with direct aisle access and fully lie-flat capabilities. The seats are arranged in a 1-2-1 configuration.

You get quite a bit of personal space with these business class seats. The side table is around 18 inches across, giving you plenty of room to store personal items close at hand.

In addition, you get a cup holder, reading light, and a smaller, lipped storage compartment. Lastly, the literature compartment is located right next to the storage compartment.

ANA Business Class Seat
My seat in ANA’s business class cabin. Check out that side table!

Waiting at my seat was a pillow, anti-slip mattress topper, light blanket, and amenity kit.

ANA Business Class Seat 2
Small details go into making ANA business class such a great product.

As for the seats themselves, they measure 21 inches wide and 62 inches in pitch. There was a large footwell and a shoe storage compartment underneath the footwell.

ANA Business Class Seat Shoe Storage
Store your shoes and rest your feet in the well-designed ANA business class seats.

I’m always intrigued by the design factors that airlines put into premium cabin seats. I loved the fact that ANA’s tray table was a slide-out design, hidden just above the footwell. This made eating and relaxing a seamless experience. No complicated fold-out armrest trays on ANA.

ANA Business Class Seat Ottoman
Just above the footrest is the slide-out tray for eating your meals.

One unique thing you’ll notice is the “do not disturb” button. Once this button is pressed, a light at the top of your side table will illuminate, signaling to the flight attendants that you want privacy.

ANA Business Class Do Not Disturb Light
Close up of the unique “do not disturb” light on ANA’s business class.

This functionality is a welcome feature to business class, which I’ve personally only experienced here and on Singapore Airlines.

ANA Business Class Do Not Disturb Light 2
When you’re watching a movie or settling in to sleep, simply turn on the do not disturb light to let flight attendants know you don’t want to be bothered.

I continued to explore my seat and found a nifty coat hanger for my jacket.

ANA Business Class Coat Hanger
The small details, such as a coat hanger, go a long way to create comfort.

ANA also provides each flyer with a set of noise-canceling headphones for during the flight. Each seat comes equipped with a headphone jack to put those to good use.

ANA Business Class Headphone Jack
The headphone jack in ANA business class.

One of the best qualities of business class is the ability to recline your seat all the way back to create a bed. Simply push the button and you’ll find yourself fully reclined and ready to sleep.

ANA Business Class Seat Buttons
The button for adjusting my seat.

Interestingly, I also found a switch that turned on and off a footwell light.

ANA Business Class Footwell Light Switch
A light switch for turning on a footwell light.

I also found a charging area for USB devices, a universal power outlet, and even an outlet for an iPod cable.

ANA Business Class Electrical Outlets
Electrical outlets in ANA business class provide you with multiple ways to charge your devices while you’re in the air.

I measured the in-flight monitors, which were right around 18 inches in diagonal length. This is small compared to Japan Airlines, which boasts a huge 23-inch monitor.

ANA Business Class In-Flight Monitor
Though small-ish, the 18-inch in-flight monitor is fine for watching movies.

The monitor was decently crisp but had a bit of glare when exposed to sunlight.

ANA Business Class In-Flight Monitor 2
Sunlight glare can make movie-watching a bit more difficult.

After I was done exploring the hard product, I relaxed and began to unwind in my seat.

ANA Business Class
Settled in my seat and ready to enjoy ANA’s business class.

Air Tahiti Nui A340
Looking out the window, I spotted an Air Tahiti Nui A340.

When it was time to sleep, I asked the flight attendant to help me make the bed. She laid out the Nishikawa’s Air Cyclone® mattress pad. This was very breathable and prevented slipping.

On top she added a cozy down comforter and pillow, resulting in a beautifully made bed that set the tone for a comfy slumber. All in all, the bed length was approximately 76 inches, and I slept soundly for around 4 hours.

ANA Business Class Bed
Made up with a fluffy pillow, non-slip mattress pad, and down comforter, this bed made for a comfortable slumber.

I love flying to Japan because the time zone difference is 17 hours. This means that a 12-hour flight in the middle of the day with a long nap prevents any jet lag.

ANA Business Class Amenities

When I got to my seat, I unwrapped the amenities kit like a child opening Christmas presents.

ANA Business Class Seat 3
My ANA business class seat included a pillow, blanket, and amenities kit.

The amenities kit was provided by Neal’s Yard, a UK-based cosmetics and skin care company.

ANA Business Class Amenity Kit
A side view of the Neal’s Yard amenities kit provided on ANA’s business class.

The kit itself was average, though it’s definitely a welcome change from the ordinary L’Occitane amenity kits that far too many airlines offer in business and first class.

ANA Business Class Amenity Kit Shape
The amenity kit had a nice size and shape.

The kit itself had a traditional pencil case shape, but what did impress me were the contents. Inside the amenity kit was a sleep mask, toothbrush and toothpaste kit, earplugs, and some lovely Neal’s Yard skincare items.

ANA Business Class Amenity Kit Contents
I was very impressed by everything that was provided in the ANA business class amenities kit.

The Neal’s Yard amenities were awesome. It included a shea nut and orange lip balm, honey hand cream, and a white tea facial mist spray.

ANA Business Class Amenities Close Up
Close up of the skincare products provided by Neal’s Yard in the ANA business class amenities kit.

In addition to the amenities kit, we also received slippers and a small shoe horn for our in-flight comfort. I’m a slipper and amenity kit enthusiast, so having these is a welcome addition to my collection.

ANA Business Class Slippers and Shoe Horn
For ultimate in-flight comfort, leave your shoes behind for some cushy slippers.

After departing Los Angeles, I was ready to explore the in-flight bar. The bar included 4 bottles of self-serve wine and some additional amenities. Guess who took more eye masks? 🙂

ANA Business Class Self-Service Bar and Amenity Station
The in-flight bar and amenities station. You’ll want for nothing on this flight.

We were provided with a light blanket for lounging. This particular blanket was quite thick.

ANA Business Class Light Blanket
Provided at my seat was a light-weight blanket.

I immediately unwrapped the noise-canceling headphones, which were on-ear as opposed to over-ear. They were decent enough, and since I forgot to bring my Bose QuietComfort 35 headphones, these saved the day.

Noise-canceling headphones provided by ANA to business class travelers.

All in all, if I had to compare the amenities to Japan Airlines, which ANA is rivals with, I’d say that ANA’s business class amenities edged out over Japan Airlines.

Food and Beverage

Let me be straightforward: I’m a lifelong foodie lucky enough to have had meals at over 25 Michelin star-rated restaurants. I love food. And, I admire Japanese food for the incredibly refined cuisine it is.

Unfortunately, airplane food has a reputation for being inedible. So, I was hungry to taste if ANA’s business class dining lived up to the challenge of Japan Airlines.

How do these two match up? I would say that ANA’s meals are on par with Japan Airlines’ food. However, I think that the snacks on Japan Airlines are superior to those on ANA. All in all, I wouldn’t hesitate to eat a meal with either airline again, but I would personally give a slight edge to Japan Airlines.

So, let’s get down to the details.

I started the flight with a glass of champagne.

ANA Business Class Pre-Departure Champagne
A glass of pre-departure champagne in ANA’s business class cabin.

After departure and when the seat belt signs were turned off, ANA began their meal service. ANA coins their meal service The Connoisseurs.

ANA Business Class Menu
The business class menu on ANA.

ANA’s food and beverage team consists of 18 world-famous chefs, which is very impressive.

ANA Business Class Title Page
The business class menu title page.

First up was ANA’s sake, shochu, and umeshu offerings.

ANA Business Class Sake Menu
A full page of sake to choose from in the ANA business class menu.

Next up was ANA’s champagne and white wine selection. ANA’s choice of champagne is Champagne Castelnau – Cuvee Brut Reserve, which retails for around $70 to $100 per bottle. The champagne was great, though a tiny bit sweet for my taste.

ANA Business Class Champagne Menu
A variety of choices for champagne and white wine in ANA business class.

Additionally, ANA offers two red wines in business class.

ANA Business Class Red Wine Menu
Travelers can choose from two different red wines when sitting in business class on ANA.

ANA also has a special wine selection, which I, unfortunately, did not try.

ANA Business Class Special Wine Menu
In addition to champagne, white, and red wines, ANA offers a selection of specialty wines to business class travelers.

ANA Business Class Special Wine Menu 2
Business class passengers have a multitude of drinks options when seated in ANA business class.

The miscellaneous alcohol selection included various drinks such as sherry, Camus VSOP, and Johnnie Walker Blue Label — which happens to be one of my absolute favorites.

I might have had a bit too much Blue Label on the rocks, but I have no regrets. This whiskey retails for approximately $200 per bottle and is perfectly sweet.

ANA Business Class Other Alcohol
A list of other alcohol choices on the ANA business class menu.

In addition to Johnnie Walker Blue Label on the rocks, I also had a copious amount of hojicha, which is roasted green tea. These drinks are displayed on the non-alcoholic drinks section at the end of the drink menu.

ANA Business Class Non-Alcoholic Drinks
If drinking and flying aren’t to your taste, there are plenty of non-alcoholic beverages on option.

As always, I opted to choose my meals from the Japanese-cuisine part of the menu.

ANA Business Class Japanese Menu
Japanese cuisine options on the ANA business class menu.

That being said, the options on the Western menu looked delicious too! ANA collaborates with Patina Restaurant Group, which is owned by famous chef Joachim Splichal.

ANA Business Class Western Menu
The international and Western cuisine side of the ANA business class menu.

After the set menu is finished, you can also order from the “Light Dishes Anytime” menu, which had a lot of delicious options to choose from.

ANA Business Class Light Dishes Menu 1
If your meal isn’t enough, you can order anything you like, anytime, from the light dishes section of the menu.

Before landing, ANA served a second meal. Again, diners could choose from Japanese or international dishes.

ANA Business Class Second Meal
Options for our second meal in ANA business class.

Again, I ordered the Japanese set menu, which ended up being a fantastic decision. The first dish was the amuse-bouche, which featured a chicken roll, a black pepper and bacon-flavored biscotti, and a mini quiche.

ANA Business Class Amuse-Bouche
The amuse-bouche or light appetizer in ANA business class.

While all of it was excellent, the chicken roll was absolutely unforgettable. The meat was so tender and the seasoning so delicate, bringing out the juiciness and flavor of the dark-meat chicken.

Next was Zensai or a variety of appetizers. This included:

  1. Snow crab meat and broad beans with potato sauce
  2. Heart clam and bamboo shoot with sansho leaf miso
  3. Jellied sea bream roe
  4. Simmered lobster in a soy-based sauce
  5. Seared scallop and marinated mizuna green in a soy-based sauce
  6. Seared tuna and seared kombu kelp-cured sea bream

ANA Business Class Zensai Washoku Appetizers
The Zensai Washoku appetizers in ANA business class. What a way to start your meal!

Each dish was phenomenal and extraordinarily creative. For example, the jellied sea bream roe was essentially a savory jello that so effortlessly worked in terms of flavor and texture.

All of the seafood was ridiculously fresh, tender, and sweet. After that, I was served the main course, which consisted of:

  1. Simmered mackerel in soy-based ginger sauce
  2. Steamed rice, miso soup, and Japanese pickles

ANA Business Class Japanese Main Course
My main course of simmered mackerel and miso soup in ANA’s business class.

The mackerel had just the right balance between chewy and soft. I love Japanese-style meals featuring fish and rice. It’s so satisfying, yet healthy. I especially loved the Japanese pickles, which were acidic and added just the right crunch to cut the full savory flavor of the fish.

ANA Business Class Japanese Pickles
Japanese pickles displayed in a beautiful dish in ANA business class.

After I was finished with the fresh fish and rice, we had the option to choose between these items for dessert:

  • Green tea tiramisu
  • Hazelnut chocolate dacquoise
  • Cheese
  • Fruits

I picked the second option, and I’ll tell you, it was the right choice.

ANA Business Class Hazelnut Chocolate Dacquoise
The decadent hazelnut chocolate dacquoise that I indulged in after my delicious meal.

The fluffiness of the meringue was so elegantly complemented by the rich and dense biscuit at the bottom of the cake. I was insanely stuffed after my first meal.

After eating, I took a break and watched a few movies. Getting peckish, I then ordered a serving of Ippudo miso ramen. Ippudo is a chain of ramen restaurants that originated in the birthplace of ramen, Hakata. I’ve visited their locations in New York and Kyoto, and I was curious how this would measure up.

The ramen was just ok. It had a flavor profile that tastes much more like instant ramen than the authentic culinary masterpiece ramen truly is.

ANA Business Class Ippudo Ramen Snack
As a snack, I ordered a bowl of Ippudo Ramen. It was filling, but also a bit lackluster.

I was totally full for most of the flight. When it was time for the second meal, I was ecstatic to be having another fish and rice meal.

I had:

  1. Simmered wild fiddleheads in a soy-based sauce (top-center)
  2. Saikyo miso-grilled, gold-striped amberjack (bottom)
  3. Steamed rice (bottom)
  4. Miso soup (top-left)
  5. Japanese pickles (top-right)

ANA Business Class Second Meal 1
My second meal was as visually appealing as it was tasty. Even the rice is well plated!

ANA Business Class Second Meal 2
A close-up shot of my second meal in ANA business class.

There’s just something so refined yet simple about grilled fish served up with some ridiculously fluffy rice.

Overall, the main course meals were stellar. I felt completely content after these meals. However, the ramen that I tried was somewhat of a let-down. I would say that ANA’s meals in business class were on par with Japan Airlines’ food.

Entertainment and Service

Along with food, it’s important that an airline provides passengers with good entertainment — especially on this long of a flight. There were a lot of buttons for controlling your seat and a remote control for accessing in-flight entertainment options. The remote was stowed right next to my seat, making it readily available.

ANA Business Class Consoles
The in-flight entertainment console in ANA business class.

The entertainment choices were varied and plentiful. There was a healthy balance between Hollywood blockbusters including Venom and A Star is Born, and more varied, international options.

ANA Business Class Entertainment Selection 1
Some available movie choices in ANA business class in March of 2019.

I was never bored over the course of the flight with all the new releases available for viewing.

ANA Business Class Entertainment Selection 2
The movie choices on the in-flight entertainment system were plentiful, no matter your taste.

One thing that I enjoyed tremendously was the numerous shows and movies revolving around Japanese culture and, in particular, the culinary arts. I watched some great shows such as Samurai Gourmet, Midnight Diner, and The Solitary Gourmet.

As far as in-flight Wi-Fi goes, business class passengers don’t receive free Wi-Fi passes, as these are reserved for first class passengers. Here’s how much Wi-Fi costs on ANA flights:

  • 30 minutes: $4.95 with a 15 MB limit
  • 1 hour: $8.95 with a 30 MB limit
  • Full flight: $19.95 with a 100 MB limit

I paid for the full flight Wi-Fi service. It wasn’t very fast, but it served the purpose I needed, which was to chat on messenger apps with my iPhone.

All in all, the service in business class was great. The flight attendants were well-trained, friendly, and attentive. This is pretty much all you can ask for as far as in-flight service goes.

Hot Tip: Curious about ANA first class? Check out our review of the ANA A380 Inaugural flight from HNL-NRT. and our review of ANA’s The Suite on a Boeing 777-300ER.

Final Thoughts

What I loved most about ANA business class was the soft product. The food and beverage offerings and in-flight service were excellent. They were incredibly accommodating, especially when they made my bed and responded to my in-flight requests.

As always is the case with premium cabin flights, I wish it lasted longer.

Though ANA’s hard product is somewhat dated, it absolutely gets the job done. The seat was wide and comfy enough for me to be well-rested and begin my trip with my mom in Japan. I couldn’t reserve the seat I wanted, but this was simply because someone beat me to it.

I loved the fact that Johnnie Walker Blue Label was served on the plane, as I’ve never seen it in business class before. The bedding was thick, and it allowed me to have a satisfactory respite.

The amenity kit was unique and definitely a keeper. Honestly, I still use the white tea facial mist, and I’ll continue using it until I run out of it.

The in-flight entertainment was solid, and the Wi-Fi did exactly what I needed it to do: help me stay connected to friends and family on the ground.

Overall, the airline left me with a tremendously positive experience in business class, and most importantly, I was able to make it happen by leveraging ANA’s partnership with Virgin Atlantic. This is something I’m grateful for, and I would do everything all over again if I could.

Thanks to ANA for the hospitality and service!

Interested in the pilot’s perspective? Explore the Boeing 777 from a pilot’s perspective.

All images courtesy of Stephen Au

Frequently Asked Questions

What points were used to book this flight?

100,000 Virgin Points (ANA First Class returning to Los Angeles) and $176.17 in taxes and fees were paid to book this flight.

Stephen Au's image

About Stephen Au

Stephen is an established voice in the credit card space, with over 70 to his name. His work has been in publications like The Washington Post, and his Au Points and Awards Consulting Services is used by hundreds of clients.

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