TAP Air Portugal Review — Seats, Amenities, Customer Service, Baggage Fees, and More

Key Takeaways

• TAP Air Portugal offers economy and business class, with amenities varying depending on whether you fly on medium- or long-haul flights.
• Miles&Go members can earn and redeem miles with TAP Air Portugal, Star Alliance partners, nonalliance partners, and select major transfer programs.
• TAP Air Portugal operates both narrow-body and wide-body jets on flights between the U.S. and Portugal, depending on the route.

TAP Air Portugal is the flag carrier of Portugal, based at Lisbon’s Humberto Delgado Airport (LIS), and a member of the Star Alliance. It connects more than 16 million passengers annually to over 90 global destinations.

Fare classes include economy and business class, with varying experiences depending on whether you fly medium-haul within Europe or long-haul with enhanced amenities, meals, and seat comfort.

The Miles&Go frequent flyer program offers earning and redemption across TAP Air Portugal, Star Alliance airlines, and select partners, along with transfer partnerships with Bilt Rewards, Capital One, and Marriott Bonvoy.

Read this guide to understand TAP Air Portugal’s fare classes, baggage and other fees, inflight amenities, lounges, and more to decide whether this airline is a good choice for your next trip.

Basic Information

Airline: TAP Air Portugal
Alliance: Star Alliance
Category: International airline
Frequent flyer program: Miles&Go
Tagline: “Embracing the world”
Number of passengers annually: 16 million
Fleet: 101
Main hub: Lisbon Humberto Delgado Airport (LIS)
Destinations: More than 90 destinations across Europe, Africa, and North and South America

Frequent Flyer Program

TAP Air Portugal’s frequent flyer program is Miles&Go. Members of Miles&Go can earn and redeem miles on TAP Air Portugal flights and with Star Alliance and nonalliance partners. TAP Air Portugal’s membership in the Star Alliance provides access to ANA, Asiana Airlines, Lufthansa, Singapore Airlines, United Airlines, and more carriers.

Miles&Go earns status miles and bonus miles. Status miles are used to qualify for elite status. Bonus miles are earned by flying with TAP Air Portugal and its partners and can be redeemed for rewards, including award flights.

Bonus miles can be earned from TAP Air Portugal flights, flights with partner airlines, and through hotel, rental car, and shopping partners. The TAP Miles&Go American Express^® Card from Cardless is also available in the U.S. market.

Miles&Go is a transfer partner of Bilt Rewards, Capital One, and Marriott Bonvoy. Additional redemption options include TAP Air Portugal flights, Star Alliance and nonalliance partner flights, hotels, rental cars, and shopping.

There are 3 elite tiers in Miles&Go: Silver, Gold, and Navigator. Silver offers 25% bonus miles, priority check-in and boarding, lounge access, and additional airport benefits. Gold offers 50% bonus miles, priority services, lounge access, and a companion ticket. Navigator offers the same benefits as Gold, but also provides additional benefits, including 2 free upgrades to business class.

Miles expire after 3 years of inactivity unless you hold Gold status.

Hot Tip:

Get the full details in our Miles&Go loyalty program review and see the best ways to redeem TAP Air Portugal miles for the best value.

Ticketing

TAP Air Portugal currently has 2 fare classes: economy and business, with premium economy coming soon on select long-haul routes. Experiences and onboard inclusions depend on the route length and aircraft type.

Hot Tip:

See our review of TAP Air Portugal lie-flat business class and intra-Europe business class.

Baggage Fees

Baggage allowances on TAP Air Portugal depend on your fare type, cabin class, and route. Typically, you can bring at least 1 personal item, a carry-on, and a checked bag, but the number and weight may vary.

All passengers can bring 1 personal item of up to 2 kilograms (4 pounds), up to 40 x 30 x 15 centimeters (16 x 12 x 5 inches), and 1 carry-on bag up to 10 kilograms (22 pounds), up to 55 x 40 x 25 centimeters (22 x 16 x 10 inches). Business class passengers are allowed to bring 2 carry-ons, except on flights to and from North America, where only 1 carry-on is permitted.

Business class passengers can bring 2 checked bags up to 32 kilograms (70 pounds) on most routes, and economy passengers can bring 1 checked bag up to 23 kilograms (50 pounds).

Extra checked bag fees apply. Expect to pay €30 to €90 ($38 to $113) for flights within Europe, or €75 to €200 ($94 to $250) for intercontinental routes. Oversized or overweight baggage (over 62 inches or 50 to 70 pounds) carries a fee starting at €55 ($69) within Europe and more than €150 ($188) for long-haul routes.

TAP Miles&Go Gold and Star Alliance Gold members can bring 1 extra 23-kilogram (50-pound) bag in economy, 1 extra 32-kilogram (70-pound) bag in business, and Navigator members receive an additional checked bag in either cabin.

Other Fees and Add-Ons

Additional fees for services and selections vary depending on your route, cabin class, and the time of purchase. Typically, purchasing in advance is more cost-effective than paying at the airport.

• Change and cancellation fees: Change fees depend on your fare and routing. Typically, economy tickets charge €50 to €75 ($55 to $94) for changes, and long-haul flights have fees of up to €150 ($188). However, passengers with TAP Miles&Go Gold or Navigator status can typically have their change fees waived.
• Seat fees: Seat fees vary by route and seat type, with standard economy seats typically starting around €15 ($16).
• Wi-Fi: Wi-Fi is available on select aircraft, and free messaging is available. Paid Wi-Fi is available for a duration of your choice, starting at approximately $10 for 1 hour of access.
• Onboard food and drinks: The buy-on-board menu on European flights offers snacks, light meals, and drinks, with prices generally ranging from €4 to €12 ($4 to $13). Complimentary meals are included on long-haul flights.
• Pet transportation: Pets can travel in the cabin or the cargo hold, depending on size. Cabin pets can be up to 8 kilograms (17 pounds) including the carrier, and up to 45 kilograms (99 pounds) in the cargo hold, depending on the route. Breed restrictions apply. Cabin pet fees vary by season and route, but range from €40 to €170 ($49 to $190).
• Unaccompanied minors: Unaccompanied minors 5 to 11 must use the unaccompanied minor service, though it’s optional with children 12 to 17. The fee ranges from €65 to €160 ($73 to $173), depending on the route.

Hot Tip:

Get the details on TAP Air Portugal baggage fees in our guide.

TAP Air Portugal Lounges

TAP Air Portugal has 2 TAP Premium Lounges in Lisbon and offers access to a network of contract lounges worldwide, including Star Alliance lounges.

At Humberto Delgado Airport, the TAP Premium Lounge Tejo (Schengen) and TAP Premium Lounge Atlantico (Non-Schengen) offer hot and cold buffets, complimentary drinks, Wi-Fi, workspaces, and showers. Both are open daily from 5 a.m. to midnight.

Contract lounges, including those from Star Alliance, are available; however, amenities vary by location. Typically, you can expect snacks or light meals, drinks, Wi-Fi, workspaces, and quiet areas.

TAP Air Portugal passengers in business class, as well as those with Miles&Go Gold or Navigator, or Star Alliance Gold status, can enjoy complimentary lounge access and bring 1 guest. Miles&Go Silver passengers get limited access with 4 visits annually on select routes and full access on intercontinental TAP itineraries.

Lounge access can be purchased by economy passengers for €27 ($30) or 5,600 miles.

Inflight Inclusions, Amenities, and Seat Specs

Medium-Haul Economy

Amenities include:

• Choice of Comfort Area (red, 32- to 34-inch pitch, tablet holder, adjustable headrest, and power outlet) or Standard Area (green, 28-inch pitch) seating
• 1 personal item up to 2 kilograms (4 pounds) and up to 40 x 30 x 15 centimeters (16 x 12 x 5 inches)
• 1 carry-on bag up to 10 kilograms (22 pounds) and up to 55 x 40 x 25 centimeters (22 x 16 x 10 inches)
• 1 checked bag up to 23 kilograms (50 pounds) on most routes
• Buy-on-board food and drinks
• Wi-Fi available on select aircraft
• TAP inflight entertainment on select aircraft

Long-Haul Economy

Amenities include:

• Choice of Comfort Area (red, 32- to 34-inch pitch, tablet holder, adjustable headrest, USB and power outlet) or Standard Area (green, 31-inch pitch, adjustable headrest, USB and power) seating
• 1 personal item up to 2 kilograms (4 pounds) and up to 40 x 30 x 15 centimeters (16 x 12 x 5 inches)
• 1 carry-on bag up to 10 kilograms (22 pounds) and up to 55 x 40 x 25 centimeters (22 x 16 x 10 inches)
• 1 checked bag up to 23 kilograms (50 pounds) on most routes
• Included meals, typically hot with wine and soft drinks
• 13-inch seatback screen with Bluetooth audio on most aircraft
• Wi-Fi available on select aircraft

Medium-Haul Business Class

Amenities include:

• Blocked middle seat (except on TAP Express)
• Adjustable headrest, extra recline, and additional space
• Priority check-in, boarding, security, and baggage, where available
• 1 personal item up to 2 kilograms (4 pounds) and up to 40 x 30 x 15 centimeters (16 x 12 x 5 inches)
• 2 carry-on bags up to 10 kilograms (22 pounds) and up to 55 x 40 x 25 centimeters (22 x 16 x 10 inches), except on North American routes with 1 carry-on only
• 2 checked bags up to 23 kilograms (50 pounds) on most routes
• Upgraded meals with Portuguese ingredients and wines
• Inflight entertainment with noise-canceling headphones

Long-Haul Premium Economy

Amenities include:

• Hardshell seats with 39-inch pitch and 18-inch width, more recline, and a double armrest
• Welcome drink
• 3-course meal and drinks
• Pillow, amenity kit, and blanket
• 15.6-inch seatback entertainment and noise-reducing headphones
• USB-A power port
• 2 checked bags up to 23 kilograms (50 pounds) each

Long-Haul Business Class

Amenities include:

• Lie-flat seats with full-flat recline and ergonomic headrest
• 1 personal item up to 2 kilograms (4 pounds) and up to 40 x 30 x 15 centimeters (16 x 12 x 5 inches)
• 2 carry-on bags up to 10 kilograms (22 pounds) and up to 55 x 40 x 25 centimeters (22 x 16 x 10 inches), except on North American routes with 1 carry-on only
• 2 checked bags up to 32 kilograms (70 pounds) on most routes
• Multi-course meals and the option to preselect your main course before departure
• Inflight entertainment with noise-canceling headphones
• AC power outlet and USB
• Amenity kit

Hot Tip:

Read our review of TAP Air Portugal business class on the A321LR-neo.

TAP Air Portugal Customer Satisfaction

Most Common Complaints

The most common complaints on TrustPilot.com, where TAP Air Portugal has a 1.3/5 (poor) score based on more than 4,000 reviews, include difficulties with the booking process, delays, and trouble with assistance when rebooking or making accommodations in the event of issues.

Consumer Rankings and Ratings

• Skytrax rating: 3-star airline (out of 5)
• Tripadvisor airline review rating: 3/5 (average from 25,794 reviews)
• Kayak customer rating: 7.1/10 (average from 2,077 verified reviews)

Safety and Performance

TAP Air Portugal has a good safety record, with no fatal onboard accidents since 1977. It has operated for 48 years without a fatal onboard accident. In 2022, a TAP Air Portugal aircraft experienced a ground collision when it struck a motorcycle on landing, which resulted in 2 ground fatalities but no onboard injuries or fatalities. As is typical of major airlines, TAP Air Portugal experiences minor events such as fumes, system warnings, and cracked windshields.

Recent Awards

TAP Air Portugal received the 2025 APEX Four Star Global Airline Award based on passenger reviews on seat comfort, cabin service, food and beverages, entertainment, and Wi-Fi.

Final Thoughts

You can expect competitive long-haul amenities and a modern fleet from TAP Air Portugal, especially in business class. Miles&Go adds value and flexibility for frequent flyers of TAP Air Portugal or Star Alliance partners.

TAP Air Portugal is a practical choice for travelers seeking affordable fares to Europe, particularly Portugal, with a priority on Star Alliance flexibility.