After having “non-rev” privileges with Southwest Airlines, Christy dove into the world of points and miles so she could continue traveling for free. Her other passion is personal finance, and is a cer...
Edited by: Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
7 comments
BigDawg
August 08, 2019
LaGuardia is the worst I have seen. Was 30 years between experiences and it was like a time warp – nothing changed.
Don’t know why Burbank got railed, only place where you can sign for your rental car with one hand and grab your luggage off the belt with the other.
Christy Rodriguez
August 08, 2019
Hi there, thanks for sharing your experience. We definitely found that satisfaction at LaGuardia was extremely low – landing it as one of the worst airports in the U.S.
We looked at a number of factors to determine our rankings, and unfortunately when it comes to overall satisfaction scores, flight delays and cancellations, public transit options and airport amenities, Burbank just didn’t score very well in those areas. That’s great feedback though – it’s certainly convenient for those that frequently rent cars!
Thanks for reading!
Jean Ennis
August 28, 2019
Portland airport is the best. They have amazing food choices and prices are the same as on the outside. Shopping is also great. So many nice stores! Sometimes, if I need gifts, I go to the airport. Lots of choices and good parking. The people are almost always polite and low key. It is busy but waits are not horribly long. There is often a pianist on a grand piano playing when you come in through security. There is a movie theater that shows short, historical films. Mass transit is easily accessed.
Tracy Currier
September 01, 2021
Orlando International Airport is amazing! Bright, beautiful – lots of shopping and restaurants. Parking is good too.
Austin
December 03, 2021
Boston Logan is just terrible, particularly Terminal B. There’s very little to eat outside of Dunkin Donuts, and if you want more variety its a 20 minute walk from one end of the terminal to the other around a big horseshoe. The area outside security is cramped, which becomes especially terrible if you have the misfortune of being stuck there overnight, since they close the terminal for several hours each night. Also, the WiFi may be free, but it’s slow!
I agree that IND should be top ten, it’s pretty much the exact opposite of everything I said above. I’d also give BWI an honorable mention.
It would be interesting to see the full list for each category. Personally I don’t care about some of these (public transportation, airport lounges) and find some others (Wifi, delay/cancellation times) much more important. Also I’d like to see info on food selection, acess to power outlets, and seating (comfort, quantity, bench vs armrests for sleeping overnight).
Critical Flyer
June 17, 2022
Really need to reassess DFW. The rental car experience is the worst in the country and I fly to about 20 airports per year with my job. Having you come off a flight and wait for a bus to get to rental center in 105 degree heat is ridiculous and time consuming. Forget about it if you are late and dropping off car. Rental car is one aspect but there are many others such as the security checkpoint is an uncoordinated hot mess. They queue TSA pre check and regular flyers into the same line for TSA agents. Meaning no dedicated area for pre check. It turns into a glaring match with those that have waiting for ever in the long lines while a pre check passenger weaves in. The apparent DFW answer has been solve it more agents than dedicated space as there are lots of TSA folks but it’s really only adding to the confusion. Food choices are horrible with no real representation of good Texas food. Never seen an ihop on some side that connects to a bar on the other. Even this fails as why would I wait in line on one side when I can go to the other and walk in and sit down to get the same service/servers? If your survey can’t/didn’t account for these failures than it holds no weight in my eyes.
Kerri Sauer
July 29, 2023
Miami airport is a nightmare, staff from the airlines to TSA are rude. The airport timing for receiving your luggage is way too long, sometimes up to an hour I have waited. If you don’t eat before you go there are enough options especially in terminal G. Spirit airlines check in is at the very end of the terminal then you have to walk 1/2 a mile back to terminal G. There are shops and restaurants outside of G but the wait in the TSA can be up to an hour long
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