How To Cancel a Hyatt Hotel Reservation [Points or Cash Booking]

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It is no secret that, in life, things don’t always go as planned. Circumstances can change with the seasons, and sometimes we have to make changes or cancellations to our travel plans. While this is always a bummer, knowing the ins and outs of a hotel’s cancellation policies, before you need to cancel, can save you a lot of money in the event that your plans change.

So here is everything that you need to know about the cancellation policies with Hyatt, and how you can make any changes if need be.

Hyatt Cancellation Policy

Cancellation Policies Due to COVID-19

Due to COVID-19, any reservation that is made after July 1, 2020, for any travel taking place by July 31, 2021, is subject to the original cancellation policy of the rate you book. If you’re a World of Hyatt Globalist, Discoverist, or Explorist, you can cancel most rates up until 24 hours prior to check-in, even if the hotel’s cancellation policy is 48 hours prior to check-in.

Hot Tip: There are a handful of Hyatt properties that are excluded from these policies, namely those falling within the Destination Residence, Hyatt Residence Club, and Miraval brands. You can view the full list of excluded properties on Hyatt’s website.

Reservations Made With Cash

If you’ve booked a Member Rate or Standard Rate, Hyatt will require that you cancel your reservation between 24 and 48 hours prior to check-in in order to receive a refund. However, if it is less than 24 to 48 hours until your check-in time, you might still be eligible to receive a refund for the majority of your stay after paying a 1-night fee.

On the other hand, if you book a Members Advanced Purchase or Advance Purchase rate, you’re required to submit a full prepayment for the stay, and there are no refunds or changes allowed to be made to your reservation. These terms are significantly more limited than Member Rates or Standard Rates, so why book them? Well, these options are usually cheaper on a per night/stay basis than others.

Either way, it is essential that you pay attention to the cancellation terms of your booking because once that booking is complete, you’re locked into that cancellation policy. Ultimately, it really comes down to whether you’d prefer to book a cheaper rate and save some money or have added flexibility in case you need to cancel or change your stay.

Hot Tip: If you’re beyond the cancellation period and need to cancel, call the hotel and speak with a manager — oftentimes explaining the reason you wish to cancel your reservation will result in the hotel waiving any penalities. 

Reservations Made With Points

If you’ve made, or are planning to make, a Hyatt reservation using World of Hyatt points, you’ll be pleased to know that Hyatt allows you to cancel award stays up to 48 hours before your check-in time and receive a full refund. Naturally, your refund in this case will just be Hyatt redepositing your points back into your account. This policy also applies to Points + Cash bookings, except the cash portion of your booking will be refunded back to your payment method.

Similar to cash bookings at the Member Rate or Standard Rate, if there are less than 48 hours remaining until your check-in time, you can still cancel your booking, but you will be subject to a 1-night fee.

How To Cancel a Hyatt Reservation

Canceling a reservation with Hyatt is made very easy for you. Simply follow these steps:

Step 1

Head to the World of Hyatt website and sign in to your World of Hyatt account, then click on My Account.

Hyatt Sign In
Log in to your World of Hyatt account. Image Credit: Hyatt

Step 2

You’ll see your dashboard that provides all of your account details. This includes the number of points you have available, your current elite level and progress for the year, and your upcoming reservations.

World of Hyatt Dashboard
Your My Account dashboard shows you everything you need to know about your World of Hyatt account. Image Credit: Hyatt

Step 3

Navigate through your upcoming stays in the My Reservations tab. When you find the stay you want to cancel, all you need to do is click Cancel, then Confirm, and boom — you’re done! Your reservation will be canceled and you should receive an email shortly after confirming your cancellation.

Hot Tip: If, for whatever reason, you’re having issues navigating the website, or your reservation is not showing under My Reservations, contact Hyatt customer support and they will resolve it for you. 

Changing the Reservation Dates

If you just need to make date change to your reservation, the process is nearly identical to what you’ll go through when trying to cancel, except you’ll hit Change, instead of Cancel, on your reservation. You can then select your new dates and, provided that those dates are available, your reservation change will be confirmed.

If you’ve booked a cash rate, and the new dates are more expensive than what you’ve previously booked, your previously assigned payment method will be charged for the difference.

Final Thoughts

As we all know, canceling a trip stinks. While Hyatt makes the experience of canceling or changing your booking pretty easy and seamless, it is important to know your rate’s cancellation policy prior to booking so that you don’t end up on the hook for the entire stay.

If you value flexibility or think there is even a small chance that you might need to cancel or change the stay, it is definitely worth paying a little extra to book a rate with a more lenient cancellation policy. Fortunately, those booking award stays with Hyatt won’t need to worry about it, as all award stays can be canceled for free up to 48 hours before check-in. This is just 1 more reason why points travel is the best travel!


Frequently asked questions

What is the Hyatt cancellation policy?

This will depend on the type of rate you’ve booked. If you’ve booked a Member Rate or a Standard Rate, you should be allowed to cancel your reservation up to 24 to 48 hours prior to your check-in time (depending on the hotel) and receive a full refund. If it is less than 48 hours before your stay, you should still be able to receive a refund, but you will be charged for 1 night as a fee.

If you’ve booked an Advance Purchase rate then you must pay for 100% of your stay upfront and you cannot cancel or make any changes to the booking. In other words, this rate type is non-refundable.

How do you cancel a Hyatt reservation?

To cancel a Hyatt reservation, simply log on to your account and navigate to the My Account tab. From there, select My Reservations, find the reservation you want to cancel, and click Cancel.

Once you’ve confirmed your cancellation you’re all set!

Can I cancel an Advance Purchase reservation with Hyatt?

Technically, yes, you can cancel the reservation. But Advance Purchase rates with Hyatt require a full prepayment and cannot be changed or refunded. So while you can cancel the reservation, you will not receive a refund if you do.

Are award stays with Hyatt refundable?

Yes, as long as you cancel your reservation more than 48 hours prior to check-in you will receive a full refund for your award stay. If it is less than 48 hours until your check-in time, you can still receive a partial refund, and you will be charged a 1-night cancellation fee.

Does Hyatt charge at the time of booking?

It depends on the rate you book. If you book a Member Rate or a Standard Rate, you will have to put a credit card on file to hold the reservation, but you will not be charged until you check-in to the hotel.

If you book an Advance Purchase rate then you will be charged for 100% of the stay as soon as you complete the booking.

Jarrod West

About Jarrod West

Jarrod first became fascinated with the world of points and miles as the perfect way to visit dream destinations without breaking the bank. On his first major award trip, he spent 3 months traveling through Europe, financed nearly entirely with points; while flying in premium cabins and staying in 5-star hotels along the way. Now, he is on a mission to help others realize their travel goals and upgrade their travel experiences. Jarrod has been writing about credit cards and travel loyalty programs for 4 years, and his work has been featured by Travel and Leisure, Matador Network, Yahoo Finance, and U.S. News.

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