Cruise Cancellation Policies Due to COVID-19 [Everything You Need to Know]

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It’s an unprecedented time in our society right now, with the spread of COVID-19 affecting all aspects of daily life. And unfortunately, the virus pandemic is also putting a lot of travel plans on hold.

Many of you had cruises planned that have now been canceled, and many of you have cruises scheduled that you’re not quite comfortable taking at the moment.

There’s a lot of information out there, and we wanted to make it easier for you. This post includes all of the cruise cancellation policies in a single place, so you can easily find the information that’s important to you.

Since this is a fluid situation, these policies are subject to change, so we’ll be updating this piece on an ongoing basis to make sure you have the most up to date information out there.

Cruise Cancellation Policies Due to COVID-19

Azamara

All Azamara sailings have been canceled from March 15, 2020, until May 11, 2020 (sailings leaving from the U.S. were canceled as of March 13, 2020).

Cancellation Policy Due to COVID-19

If you’re scheduled to sail with Azamara before May 11, 2020, you have 2 choices in regards to a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2021. This credit will be automatically emailed to you by Monday, April 13, 2020. Any prepaid amenities or packages will be automatically refunded to the original form of payment. This credit will be automatically emailed to you by May 13, 2020.
  2. Request a 100% refund to the original form of payment. Requests can be made anytime between now and December 31, 2021. You should receive a refund within 30 days of submitting your request.

How to Cancel an Azamara Cruise

To request a refund instead of the 125% Future Cruise Credit, click here.

For Azamara’s full policy regarding COVID-19, click here.

Carnival Cruise Line

All Carnival sailings have been canceled from March 13, 2020, until April 9, 2020. The following sailings have also been canceled:

  • Carnival Spirit sailings departing April 10, 2020, and April 20, 2020.
  • Carnival Radiance sailings departing:
    • April 29, 2020
    • May 9, 2020
    • May 30, 2020
    • June 11, 2020

Cancellation Policy Due to COVID-19

If you were previously booked on one of these sailings and canceled on or after March 6, 2020, you have 2 options when it comes to receiving a refund.

Cruise LengthOption 1Option 2
5 days or less100% future cruise credit (to be booked by December 31, 2020, for any sailing departing by December 31, 2022) and a $300 onboard credit per stateroom100% refund
6+ days100% future cruise credit (to be booked by December 31, 2020, for any sailing departing by December 31, 2022) and a $600 onboard credit per stateroom100% refund

All taxes, fees, and port charges, plus any extras you purchased including beverage packages, insurance, prepaid gratuities, Wi-Fi packages, shore excursions, and Fun Shop purchases, will be refunded to the original method of payment.

How to Cancel a Carnival Cruise

To request a refund or cruise credit for your Carnival cruise affected by COVID-19, click here.

For Carnival’s full policy regarding COVID-19, click here.

carnival covid-19 we will be back
Carnival offers an illuminating message of “We Will Be Back.” Image Credit: Carnival

Celebrity Cruise Line

All Celebrity Cruise Line sailings have been canceled from March 15, 2020, through May 11, 2020. In addition, all Alaska cruises have been suspended through July 1, 2020. Canada/New England sailings departing on May 19, 2020, May 28, 2020, and June 16, 2020, will be modified.

Cancellation Policy Due to COVID-19

If your cruise was canceled due to COVID-19, you’ll have 2 choices in regards to a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2021. Any prepaid amenities or packages will be automatically refunded to the original form of payment. You should receive your Future Cruise Credit within 14 days of cancellation.
  2. Request a 100% refund to the original form of payment. Requests can be made anytime between now and December 31, 2021. You should receive a refund within 30 days of submitting your request

If you canceled your cruise before the official suspension, you’re only eligible for a 100% Future Cruise Credit.

Cruise With Confidence

For cruises scheduled to depart April 11, 2020, through July 31, 2020, Celebrity has instituted their Cruise with Confidence Policy.

As long as you cancel at least 48 hours before sailing, you’ll receive a 100% Future Cruise Credit. This credit can be used towards any cruise departing on or before December 31, 2021.

Any pre-cruise purchases like beverage packages or shore excursions will be refunded to the original method of payment.

How to Cancel a Celebrity Cruise

To request a refund for your canceled cruise instead of the 125% Future Cruise Credit, fill out the form here.

For Celebrity’s full policy regarding COVID-19, click here.

Hot Tip: Currently, any guest over 70 years of age must have a physician’s note certifying that they have no severe, chronic medical conditions and are fit to travel to board a Celebrity, Royal Caribbean, or Azamara cruise. This policy is temporary, but no official end date has been announced. All guests will also be screened before embarkation and can be denied boarding if they have a severe, chronic medical condition.

Costa Cruises

Costa Cruises has canceled the following sailings:

  • Costa Deliziosa: All cruises through May 1, 2020
  • Costa Diadema: All cruises through May 1, 2020
  • Costa Fascinosa: All cruises through May 3, 2020
  • Costa Favolosa: All cruises through May 1, 2020
  • Costa Fortuna: All cruises through May 7, 2020
  • Costa Luminosa: All cruises through May 3, 2020
  • Costa Magica: All cruises through May 2, 2020
  • Costa Mediterranea: All cruises through May 25, 2020
  • Costa Pacifica: All cruises through April 30, 2020
  • Costa Smeralda: All cruises through April 30, 2020
  • Costa Victoria: All cruises through May 5, 2020

If you were scheduled on one of the canceled cruises and you booked through the North American office, you’ll receive a future cruise credit.

Cancellation Policy Due to COVID-19

If you’re scheduled to sail with Costa in May or June, you can change the departure date of your cruise with at least 48 hours’ notice. You can choose any travel date within 12 months of the cancellation date.

If you book a cruise by June 30, 2020, for travel by November 30, 2020, you’ll be able to cancel up to 48 hours before your departure date. You’ll receive a Future Cruise Credit that can be used within 12 months of your cancellation date. This policy applies to cruises to the following destinations: Mediterranean, Northern Europe, Dubai, UAE, Far East.

For Costa’s full policy regarding COVID-19, click here.

Crystal Cruises

Crystal Cruises has canceled all Crystal River Cruises from March 26, 2020-April 11, 2020. The following sailings have also been canceled:

  • Crystal Bach: April 16, 2020, and April 23, 2020, departures
  • Crystal Debussy: April 17, 2020, and April 24, 2020, departures
  • Crystal Esprit: April 10, 2020, April 19, 2020, and April 26, 2020, departures
  • Crystal Mahler: April 18, 2020, and April 25, 2020, departures
  • Crystal Ravel: April 17, 2020, and April 24, 2020, departures
  • Crystal Serenity: April 21, 2020, April 27, 2020, and May 3, 2020, departures
  • Crystal Symphony: May 8, 2020, and May 18, 2020, departures

Cancellation Policy Due to COVID-19

Guests on any canceled sailing have 2 options:

  1. 100% refund
  2. A 125% Future Cruise Credit that’s valid on any Crystal sailing (Ocean, Yacht, River, or Expedition) departing by December 31, 2022. If the 125% credit is selected, any port charges, taxes, fees, and hotel or air packages purchased through Crystal will be refunded to the original form of payment.

How to Cancel a Crystal Cruise

If you’d like the Future Cruise Credit, it will be automatically applied to your account. To request a refund, email Crystal Cruises at [email protected] by your original embarkation date.

If you find you can’t use your Future Cruise Credit by December 31, 2022, you’ll be able to request a refund.

For Crystal’s full policy regarding COVID-19, click here.

Hot Tip: If you’re feeling sick or showing signs of fever or respiratory illness, don’t go on a cruise. Most cruise lines are conducting pre-embarkation health screenings and you could be denied boarding. If you’re not sure what to do, contact the cruise line for more guidance.

Cunard

All Cunard cruises have been canceled from March 11, 2020, through April 10, 2020.

Cancellation Policy Due to COVID-19

For any bookings that have been canceled due to COVID-19, you’re eligible for a 125% Future Cruise Credit that can be applied to any sailing through March 31, 2022 (as long as it’s booked by December 31, 2021).

For any bookings made before March 11, 2020, that are due to sail between April 11, 2020, and August 31, 2020, you’ll be automatically receiving onboard credit when you keep your reservation.

  • 1-3 night cruises: $150 per stateroom
  • 4-7 night cruises: $300 per stateroom
  • 8-14 night cruises: $600 per stateroom
  • 15+ night cruises: $900 per stateroom

If you want to cancel a cruise that departs before July 31, 2020, you can do so up to 48 hours before departure.

There are cancellation fees, but they will be credited back to you as a Future Cruise Credit. All remaining funds paid will be refunded to the original method of payment.

How to Cancel a Cunard Cruise

To cancel or change an upcoming Cunard cruise, call 800-728-6273 or contact your travel agent.

For Cunard’s full policy regarding COVID-19, click here.

Disney Cruise Line

All Disney Cruise Line sailings have been canceled from March 14, 2020, through April 12, 2020.

Cancellation Policy Due to COVID-19

All guests who were scheduled to sail on:

  • Disney Magic between April 13, 2020, and May 8, 2020
  • Disney Dream, Disney Fantasy, or Disney Wonder between April 13, 2020, and May 31, 2020

These guests can change their reservation up until the day before sailing and will receive a 100% cruise credit. This credit can be used on any future sailing within 15 months of the original sail date.

This temporary policy also applies to guests booked on any European Disney cruise through July 25, 2020.

How to Cancel a Disney Cruise

If you booked your Disney cruise with a travel agent, contact the agent. If you booked directly with Disney, you can call 866-325-2112 or 407-566-3510 to cancel your reservation.

For Disney Cruise Line’s full policy regarding COVID-19, click here.

Hot Tip: Don’t forget, we will be able to travel again! Get a head start on your next Disney vacation with some of our helpful guides including our Disney Cruise Line guide, our Disney packing list, and our guide to a stress-free Disney vacation.

Holland America

All Holland America cruises have been canceled from March 17, 2020, until April 14, 2020.

Cancellation Policy Due to COVID-19

Holland America has not published its refund policy for canceled cruises.

Book with Confidence

The Book with Confidence policy applies to all cruises booked on or before July 31, 2020, with a sail date on or before October 15, 2020. With this policy, you’ll be eligible to receive a Future Cruise Credit in the amount of your cancellation fees.

For all cruises booked on or before July 31, 2020, for sailings departing on or before July 31, 2020, you can cancel your cruise within 48 hours of departure for a Future Cruise Credit of your cancellation fees. The credit will be automatically applied to your account within 2 weeks.

For cruises that are booked between March 1, 2020, and April 30, 2020, and sailing between August 1, 2020, and October 15, 2020, you can cancel your cruise within 30 days of departure for a Future Cruise Credit of your cancellation fees. Fill out this form to request your credit.

For Holland America’s full policy regarding COVID-19, click here.

MSC Cruises

MSC Cruises has canceled all Caribbean cruises leaving from Miami and all non-Caribbean cruises from March 14, 2020, through April 29, 2020.

Cancellation Policy Due to COVID-19

If you were booked on a sailing that has been canceled, you have 2 options for a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2021. Taxes and fees plus any prepaid items will be automatically refunded to the original form of payment. If the Future Cruise Credit remains unused, a refund will be automatically sent. You’ll receive your Future Cruise Credit within 14 days of the original cruise.
  2. Request a 100% refund to the original form of payment. You should receive a refund within 60 days of the original departure date.

Cruise Assurance Program

For any cruises scheduled between April 30, 2020, and July 31, 2020, MSC will offer a flexible cancellation policy. When you reschedule a cruise that’s set to sail between these dates at least 48 hours ahead of time, you’ll receive a 100% Future Cruise Credit. This credit can be applied to any cruise that departs by December 31, 2021.

How to Cancel an MSC Cruise

To cancel your cruise that sails between now and April 29, 2020, and to choose between a 125% cruise credit or a 100% refund, use this form.

To reschedule a cruise that departs between April 30, 2020, and July 31, 2020, use this form.

For MSC’s full policy regarding COVID-19, click here.

MSC Cruise Assurance
MSC is one of many cruise lines offering flexible cancellation policies on cruises for the next few months. Image Credit: MSC Cruises

National Geographic/Lindblad Expeditions

No National Geographic/Lindblad Expeditions voyages have been canceled due to COVID-19.

In light of the current situation, pre-embarkation health screenings will be mandatory. In addition to having the world’s first self-disinfecting fleet, National Geographic/Lindblad is monitoring the situation and will make changes to their schedule if the need arises.

Cancellation Policy Due to COVID-19

While no sailings have been officially canceled, National Geographic/Lindblad has instituted a relaxed cancellation policy should you decide to opt-out of your scheduled cruise. This policy will be in effect through at least June 30, 2020.

If you choose to cancel any 2020 cruise, you’ll get a 100% credit as long as you cancel with at least 24 hours’ notice. This credit can be applied to any future expedition in 2020 or 2021.

If National Geographic/Lindblad does decide to cancel a cruise because of the current situation, you will receive a full refund.

For National Geographic/Lindblad’s full policy regarding COVID-19, click here.

Bottom Line: No National Geographic/Lindblad Expedition cruises have been canceled due to the coronavirus. However, health screenings will be required for all passengers and crew before boarding. Any passengers or crew who show signs of fever or upper respiratory illness or who have recently traveled to select countries will not be allowed to board. If you choose to cancel your 2020 cruise within 24 hours of departure, you’ll receive a 100% credit that can be applied towards any future cruise through 2021.

Norwegian Cruises

All Norwegian sailings have been canceled from March 13, 2020 through May 10, 2020.

Cancellation Policy Due to COVID-19

If you were booked on a cruise that was scheduled to depart between March 13-17, 2020, you’re eligible for a 150% Future Cruise Credit, which can be applied towards any cruise through December 31, 2022.

If you were booked on a cruise that was scheduled to depart from March 18, 2020, to May 10, 2020, you’re eligible for a 125% Future Cruise Credit, which can be applied towards any cruise through December 31, 2022.

In addition, you’ll get a 20% discount when you use your Future Cruise Credit to book a cruise by April 10, 2020, that’s scheduled to depart July 1, 2020-December 31, 2022

If you would prefer a refund, you’re eligible for a 100% refund to the original form of payment.

Peace of Mind Policy

The Peace of Mind policy is Norwegian’s temporary policy to help you feel comfortable booking a cruise. This allows you to cancel a cruise scheduled to depart anytime between March 10, 2020, through September 30, 2020, as long as you give at least 48 hours’ notice.

You’ll receive a Future Cruise Credit for any amount you’ve already paid, which can be used on a future cruise that departs on or before December 31, 2022.

How to Cancel a Norwegian Cruise

You’ll automatically get a Future Cruise Credit for any canceled Norwegian sailing. If you’d prefer a refund, you’ll need to request it within 45 days of your cruise’s cancellation date using this form.

For Norwegian’s full policy regarding COVID-19, click here.

Norwegians Peace of Mind Policy
Norwegian’s Peace of Mind policy allows for cancellation up to 48 hours before any cruise through September 30, 2020. Image Credit: Norwegian

Princess Cruises

All Princess Cruises sailings have been canceled from March 12, 2020, until May 10, 2020.

Cancellation Policy Due to COVID-19

If you need to cancel a Princess cruise during this time due to COVID-19, you’ll have 2 options. This policy will be applied to any guest who made a final payment and canceled their cruise on or after February 4, 2020, and all cruises that were scheduled to depart between March 12, 2020, and May 10, 2020.

Option 1: 100% of the money you paid can be transferred to a future cruise of your choice through May 1, 2022. You’ll receive a future cruise credit benefit.

Option 2: You can opt to receive a full cash refund. You’ll also receive a future cruise credit (however it will be a smaller credit than option 1).

Departure DateOption 1Option 2
March 12-25, 2020100% refund in the form of a future cruise credit and a 125% bonus as a future cruise credit100% refund and a 100% future cruise credit
March 26, 2020 – April 8, 2020100% refund in the form of a future cruise credit and a 75% bonus as a future cruise credit100% refund and a 50% future cruise credit
April 9, 2020 – May 10, 2020100% refund in the form of a future cruise credit and a 50% bonus as a future cruise credit100% refund and a 25% future cruise credit

How to Cancel a Princess Cruise

To request a refund or cruise credit for your Princess cruise affected by COVID-19, click here.

For Princess Cruise’s full policy regarding COVID-19, click here.

Regent Seven Seas Cruises

All Regent Seven Seas cruises have been canceled from March 13, 2020, until April 11, 2020.

Cancellation Policy Due to COVID-19

If you were booked on a sailing that has been canceled, you have 2 options for a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2022.
  2. Request a 100% refund to the original form of payment. You’ll receive a refund within 90 days of your request.

Regent Reassurance

Regent Reassurance is Regent’s relaxed cancellation policy for all reservations made by April 30, 2020, with departure dates by September 30, 2020.

If you’ve paid in full you can cancel up to 48 hours before your departure date and receive a 100% Future Cruise Credit which can be applied to any reservation made within 1 year and sailing by December 31, 2022.

How to Cancel a Regent Seven Seas Cruise

To request a refund or travel credit, contact your travel agent or call Regent Seven Seas directly.

  • USA/Canada: 844-4REGENT (844-473-4368) or 954-776-6123
  • United Kingdom: 02380 682280
  • Europe: +44 2380 682140
  • Australia/New Zealand/Asia Pacific: 1-300-455-200
  • Latin America/Brazil: 0800 400-3132 or +1 954-940-7586

For Regent Seven Seas’ full policy regarding COVID-19, click here.

Royal Caribbean

All Royal Caribbean sailings have been canceled from March 15, 2020, until May 11, 2020 (sailings leaving from the U.S. were canceled as of March 13, 2020). In addition, the following are canceled as well:

  • Sailings through Canada until July 1, 2020
  • Sailings through Singapore through May 31, 2020

Cancellation Policy Due to COVID-19

If you were scheduled on a Royal Caribbean cruise from March 13, 2020, to May 11, 2020, you can receive a 125% Future Cruise Credit or a 100% refund to the original form of payment. If you choose the Future Cruise Credit, you should receive it via email by April 13, 2020, and it can be used towards any cruise through December 31, 2021.

If you’d prefer a cash refund, you can request it by submitting a form here anytime now through December 31, 2021. Refunds will be issued within 30 days of submitting your request.

Cruise With Confidence

For cruises scheduled to depart May 12, 2020 – July 31, 2020, Royal Caribbean has instituted their Cruise with Confidence policy.

As long as you cancel at least 48 hours before sailing, you’ll receive a 100% Future Cruise Credit. This credit can be used towards any cruise departing on or before December 31, 2021.

Any pre-cruise purchases like beverage packages or shore excursions will be refunded to the original method of payment.

How to Cancel a Royal Caribbean Cruise

If you booked with a travel agent, contact your travel agent to cancel, if you booked directly with Royal Caribbean, you can call 866-562-7625 to cancel.

For Royal Caribbean’s full policy regarding COVID-19, click here.

Royal Caribbean
Like most cruise lines, Royal Caribbean is offering a temporary flexible cancellation policy. Image Credit: Royal Caribbean

Seabourn

All Seabourn sailings have been canceled from March 14, 2020, until April 12, 2020. The Seabourn Encore’s May 5, 2020 voyage has also been canceled.

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any cruise through December 31, 2021.
  2. Receive a 100% refund back to the original form of payment.

Book with Confidence Policy

Seabourn’s updated Book with Confidence policy allows you to cancel your cruise up to 48 hours in advance for a 100% future cruise credit. This applies to any booking (new or existing) set to depart by July 31, 2020. The future cruise credit can be applied to any future booking through December 31, 2021.

How to Cancel a Seabourn Cruise

If your cruise has been canceled, you should receive information directly from Seabourn on how to proceed. Information about requesting a refund is also available online.

For Seabourn’s full policy regarding COVID-19, click here.

Silversea

Silversea Cruises has canceled the following voyages:

  • Silver Cloud: All departures through May 18, 2020
  • Silver Wind: All departures through May 12, 2020
  • Silver Shadow: All departures through May 13, 2020
  • Silver Spirit: All departures through May 16, 2020
  • Silver Muse: All departures through May 27, 2020
  • Silver Whisper: All departures through May 24, 2020
  • Silver Explorer: All departures through June 6, 2020
  • Silver Galapagos: All departures through May 15, 2020

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any cruise within 2 years of issuance.
  2. Receive a 100% refund back to the original form of payment within 90 days of the request.

Exceptions to this policy are as follows:

  • Guests booked on Silver Spirit voyages that were scheduled to leave on March 15, 2020, or March 25, 2020, will receive a 100% cash refund to the original method of payment and a 25% future cruise credit that can be used on any voyage within 2 years of issuance.
  • Guests booked on Silver Whisper voyages scheduled to depart on April 7, 2020, April 18, 2020, May 6, 2020, and May 15, 2020, or the Full World Cruise 2020 will receive a 125% future cruise credit of the unused portion of their cruise fare which can be applied to any cruise within 2 years or a 100% refund of the unused portion of their booking.

If you’d like to cancel any sailing through May 31, 2020, you’ll receive a 100% future cruise credit as long as you cancel within 2 days of departure.

If you’d like to cancel and June or July sailings, you’ll also be eligible for a refund. If you cancel 30 or more days from departure, you can choose either a 100% future cruise credit or a 100% refund. If you cancel between 2-30 days from departure, you’ll get a 100% future cruise credit.

If you’d like to cancel any sailing between August and December 2020, you’ll get a 100% cash refund if you cancel within 30 days of departure. However, these cancellations will be subject to a $200 fee.

For Silversea’s full policy regarding COVID-19, click here.

Hot Tip: If you will be using a cruise credit to re-book your cruise, you’ll want to book directly with the cruise line. If not, be sure to use use a website that will give you the most bang for your buck. Refer to our guide to the best websites to book cruises for some guidance.

Viking Cruises

Viking has canceled all ocean and river cruises departing between March 12, 2020, and April 30, 2020.

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any ocean, river, or expedition cruise within 2 years of issuance. If you don’t use the voucher by the expiration date, a 100% refund will automatically be sent.
  2. Receive a 100% refund back to the original form of payment within 90 days of the request.

Risk-Free Guarantee

Viking’s Risk-Free Guarantee is available for any booking made by April 30, 2020 (even those made in 2019).

With this guarantee, when you change your reservation with at least 24 hours’ notice, you’ll get a 100% refund in the form of a future cruise credit that can be used on any voyage within 2 years.

How to Cancel a Viking Cruise

To request a refund instead of the 125% future cruise credit, contact your travel agent or Viking directly at 833-900-0951.

For Viking’s full policy regarding COVID-19, click here.

Final Thoughts

It’s a stressful time for everyone and having to cancel or postpone a vacation is never fun.

The important thing to remember is that everything will get back to normal at some point, and we will all be able to travel again! Until then, stay safe and have fun planning your next trip.


Frequently asked questions

How do I cancel my upcoming cruise?

Each cruise line has a different method to cancel your cruise and request a refund or cruise credit. Most have an online form to submit in lieu of calling.

Should I take the future cruise credit or get a refund?

This is a personal choice, but taking the future cruise credit is usually more valuable. Most cruise lines will let you use the credit on any sailing through at least 2021, so there will be plenty of opportunities to use it. If, however, you’re in a tight financial spot due to the current situation, it may make more sense to take the refund.

What't the best insurance policy for a cruise?

Many credit cards come with travel insurance built-in, and there are also additional policies you can buy to protect you. Check out these posts for some guidance:

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

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