Cruise Cancellation Policies Due to Coronavirus (COVID-19) – Everything You Need to Know

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It’s an unprecedented time in our society right now, with the spread of COVID-19 affecting all aspects of daily life. And unfortunately, the virus pandemic is also putting a lot of travel plans on hold.

Many of you had cruises planned that have now been canceled, and many of you have cruises scheduled that you’re not quite comfortable taking at the moment.

There’s a lot of information out there, and we wanted to make it easier for you. This post includes all of the cruise cancellation policies in a single place, so you can easily find the information that’s important to you.

Since this is a fluid situation, these policies are subject to change, so we’ll be updating this piece on an ongoing basis to make sure you have the most up to date information out there.

Cruise Cancellation Policies Due to COVID-19

Azamara

All Azamara sailings have been canceled from March 15, 2020, through September 15, 2020 (sailings leaving from the U.S. were canceled as of March 13, 2020).

Cancellation Policy Due to COVID-19

If you’re scheduled to sail with Azamara before September 15, 2020, you have 2 choices in regards to a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing booked by December 31, 2021, for sailing by April 30, 2022. Any prepaid amenities or packages will be automatically refunded to the original form of payment.
  2. Request a 100% refund to the original form of payment. Requests can be made anytime between now and December 31, 2021. You should receive a refund within 30 days of submitting your request.

How to Cancel an Azamara Cruise

To request a refund instead of the 125% Future Cruise Credit, click here.

For Azamara’s full policy regarding COVID-19, click here.

Carnival Cruise Line

The following Carnival sailings have been canceled:

  • All San Francisco sailings through the end of 2020
  • Carnival Sunrise sailings departing through and including October 19, 2020
  • Carnival Legend sailings departing through and including October 30, 2020
  • Carnival Spirit Alaska, Hawaii, and Trans-Pacific sailings departing through and including October 6, 2020
  • Carnival Radiance sailings departing through and including November 1, 2020
  • All other ships and sailings through September 30, 2020

Cancellation Policy Due to COVID-19

If you were previously booked on one of these sailings and canceled on or after March 6, 2020, you have 2 options when it comes to receiving a refund.

Cruise LengthOption 1Option 2
5 days or less100% future cruise credit (to be booked by December 31, 2020, for any sailing departing by December 31, 2022) and a $300 onboard credit per stateroom100% refund
6+ days100% future cruise credit (to be booked by December 31, 2020, for any sailing departing by December 31, 2022) and a $600 onboard credit per stateroom100% refund

All taxes, fees, and port charges, plus any extras you purchased including beverage packages, insurance, prepaid gratuities, Wi-Fi packages, shore excursions, and Fun Shop purchases, will be refunded to the original method of payment.

How to Cancel a Carnival Cruise

To request a refund or cruise credit for your Carnival cruise affected by COVID-19, click here.

For Carnival’s full policy regarding COVID-19, click here.

carnival covid-19 we will be back
Carnival offers an illuminating message of “We Will Be Back.” Image Credit: Carnival

Celebrity Cruise Line

All Celebrity Cruise Line sailings have been canceled from March 15, 2020, through July 31, 2020.

Additionally, all 2020 sailings to Canada and Alaska have been canceled. Some Canada/New England, Hawaii, and repositioning cruises are also canceled for the remainder of the year.

Cancellation Policy Due to COVID-19

If your cruise was canceled due to COVID-19, you’ll have 2 choices in regards to a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2021. Any prepaid amenities or packages will be automatically refunded to the original form of payment. You should receive your Future Cruise Credit within 14 days of cancellation.
  2. Request a 100% refund to the original form of payment. Requests can be made anytime between now and December 31, 2021. You should receive a refund within 30 days of submitting your request

If you canceled your cruise before the official suspension, you’re only eligible for a 100% Future Cruise Credit.

How to Cancel a Celebrity Cruise

To request a refund for your canceled cruise instead of the 125% Future Cruise Credit, fill out the form here.

For Celebrity’s full policy regarding COVID-19, click here.

Hot Tip: Currently, any guest over 70 years of age must have a physician’s note certifying that they have no severe, chronic medical conditions and are fit to travel to board a Celebrity, Royal Caribbean, or Azamara cruise. This policy is temporary, but no official end date has been announced. All guests will also be screened before embarkation and can be denied boarding if they have a severe, chronic medical condition.

Costa Cruises

The following Costa Cruises have been canceled:

  • Costa Deliziosa cruises through July 31, 2020
  • Costa Diadema cruises through July 21, 2020
  • Costa Fascinosa cruises through July 25, 2020
  • Costa Favolosa cruises through July 17, 2020
  • Costa Fortuna cruises through July 23, 2020
  • Costa Luminosa cruises through July 20, 2020
  • Costa Magica cruises through July 25, 2020
  • Costa Mediterranea cruises through July 25, 2020
  • Costa Pacifica cruises through July 30, 2020
  • Costa Smeralda cruises through July 31, 2020
  • Costa Victoria cruises through July 25, 2020

Cancellation Policy Due to COVID-19

If you’re scheduled to sail with Costa through August 31, 2020, you can change the departure date of your cruise with at least 48 hours’ notice. You’ll receive a Future Cruise Credit that can be used within 12 months of your cancellation date.

For Costa’s full policy regarding COVID-19, click here.

Crystal Cruises

Crystal Cruises has canceled all Crystal River Cruises from March 26, 2020, through September 6, 2020. The following sailings have also been canceled:

  • Crystal Endeavor: All 2020 sailings
  • Crystal Symphony: All voyages through August 2020
  • Crystal Esprit: All voyages through October 2020
  • Crystal Serenity: All New England and Canada sailings in 2020

Cancellation Policy Due to COVID-19

Guests on any canceled sailing have 2 options:

  1. 100% refund
  2. A 125% Future Cruise Credit that’s valid on any Crystal sailing (Ocean, Yacht, River, or Expedition) departing by December 31, 2023. If the 125% credit is selected, any port charges, taxes, fees, and hotel or air packages purchased through Crystal will be refunded to the original form of payment.

How to Cancel a Crystal Cruise

If you’d like the Future Cruise Credit, it will be automatically applied to your account. To request a refund, email Crystal Cruises at [email protected] by your original embarkation date.

If you find you can’t use your Future Cruise Credit by December 31, 2022, you’ll be able to request a refund.

For Crystal’s full policy regarding COVID-19, click here.

Hot Tip: If you’re feeling sick or showing signs of fever or respiratory illness, don’t go on a cruise. Most cruise lines are conducting pre-embarkation health screenings and you could be denied boarding. If you’re not sure what to do, contact the cruise line for more guidance.

Cunard

All Cunard cruises have been canceled from March 11, 2020, through November 1, 2020. All 2020 Queen Elizabeth sailings through November 23, 2020 have also been canceled.

Cancellation Policy Due to COVID-19

For any bookings that have been canceled due to COVID-19, you’re eligible for a 125% Future Cruise Credit that can be applied to any sailing through March 31, 2022 (as long as it’s booked by December 31, 2021).

How to Cancel a Cunard Cruise

To cancel or change an upcoming Cunard cruise, call 800-728-6273 or contact your travel agent.

For Cunard’s full policy regarding COVID-19, click here.

Disney Cruise Line

Disney Cruise Line has canceled the following sailings:

  • Disney Dream: All sailings through September 15, 2020
  • Disney Fantasy: All sailings through September 15, 2020
  • Disney Magic: All sailings through October 2, 2020
  • Disney Wonder: All sailings through September 14, 2020

Cancellation Policy Due to COVID-19

Guests who are scheduled on a canceled cruise will receive a cruise credit for a future cruise to be used within 15 months or a full refund.

How to Cancel a Disney Cruise

If you booked your Disney cruise with a travel agent, contact the agent. If you booked directly with Disney, you can call 866-325-2112 or 407-566-3510 to cancel your reservation.

For Disney Cruise Line’s full policy regarding COVID-19, click here.

Hot Tip: Don’t forget, we will be able to travel again! Get a head start on your next Disney vacation with some of our helpful guides including our Disney Cruise Line guide, our Disney packing list, and our guide to a stress-free Disney vacation.

Holland America

Holland America has canceled all 2020 Alaska, Europe, and Canada/New England sailings. The Grand Africa voyage scheduled for October 3, 2020, has also been canceled.

Cancellation Policy Due to COVID-19

If you were booked on a cruise that was scheduled to depart before June 30, 2020, you have 2 options:

  • Receive a Future Cruise Credit for 125% of the base cruise fare plus a $250 onboard credit per person if you have already paid your cruise in full. If you haven’t paid in full, the 125% credit will be based on the amount you’ve already paid. These credits can be used to book a new cruise within 12 months of credit issuance for sailing by December 31, 2022.
  • Receive a 100% refund.

If you were scheduled on a cruise that was canceled by Holland America on May 6, 2020, you will receive a future cruise credit:

  • For cruises that weren’t paid in full, you’ll receive double the amount of the deposit.
  • For cruises that were paid in full, you’ll receive 125% of the base cruise fare.

For Holland America’s full policy regarding COVID-19, click here.

MSC Cruises

MSC Cruises has canceled all Caribbean cruises leaving from Miami and all non-Caribbean cruises from March 14, 2020, through July 31, 2020.

All Canada/New England cruises from September 5, 2020 through October 31, 2020, have also been canceled.  Select cruises on MSC Divina and MSC Armonia have been canceled through October 2021. All departures from Vancouver in 2020 have been canceled as well as select Hawaii cruises in early 2021.

Cancellation Policy Due to COVID-19

If you were booked on a sailing that has been canceled, you have 2 options for a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2021. Taxes and fees plus any prepaid items will be automatically refunded to the original form of payment. If the Future Cruise Credit remains unused, a refund will be automatically sent. You’ll receive your Future Cruise Credit within 14 days of the original cruise.
  2. Request a 100% refund to the original form of payment. You should receive a refund within 60 days of the original departure date.

How to Cancel an MSC Cruise

To cancel a cruise that was scheduled to sail on or before April 29, 2020, and to choose between a 125% cruise credit or a 100% refund, use this form.

To reschedule a cruise that departs between by October 31, 2020, use this form.

For MSC’s full policy regarding COVID-19, click here.

MSC Cruise Assurance
MSC is one of many cruise lines offering flexible cancellation policies on cruises for the next few months. Image Credit: MSC Cruises

National Geographic/Lindblad Expeditions

No National Geographic/Lindblad Expeditions voyages have been canceled due to COVID-19.

In light of the current situation, pre-embarkation health screenings will be mandatory. In addition to having the world’s first self-disinfecting fleet, National Geographic/Lindblad is monitoring the situation and will make changes to their schedule if the need arises.

Cancellation Policy Due to COVID-19

While no sailings have been officially canceled, National Geographic/Lindblad has instituted a relaxed cancellation policy should you decide to opt-out of your scheduled cruise. This policy will be in effect through at least June 30, 2020.

If you choose to cancel any 2020 cruise, you’ll get a 100% credit as long as you cancel with at least 24 hours’ notice. This credit can be applied to any future expedition in 2020 or 2021.

If National Geographic/Lindblad does decide to cancel a cruise because of the current situation, you will receive a full refund.

For National Geographic/Lindblad’s full policy regarding COVID-19, click here.

Bottom Line: No National Geographic/Lindblad Expedition cruises have been canceled due to the coronavirus. However, health screenings will be required for all passengers and crew before boarding. Any passengers or crew who show signs of fever or upper respiratory illness or who have recently traveled to select countries will not be allowed to board. If you choose to cancel your 2020 cruise within 24 hours of departure, you’ll receive a 100% credit that can be applied towards any future cruise through 2021.

Norwegian Cruises

All Norwegian sailings have been canceled from March 13, 2020, through August 31, 2020 plus select September and October departures.

Cancellation Policy Due to COVID-19

If you were booked on a cruise that was scheduled to depart between March 13-17, 2020, you’re eligible for a 150% Future Cruise Credit, which can be applied towards any cruise through December 31, 2022.

If you were booked on a cruise that was scheduled to depart from March 18, 2020, to August 31, 2020, you’re eligible for a 125% Future Cruise Credit, which can be applied towards any cruise through December 31, 2022.

You’ll also get a 20% discount when you use your Future Cruise Credit to book a cruise by May 31, 2020, that’s scheduled to depart from October 1, 2020, through December 31, 2022.

If you would prefer a refund, you’re eligible for a 100% refund to the original form of payment.

Peace of Mind Policy

The Peace of Mind policy is Norwegian’s temporary policy to help you feel comfortable booking a cruise. This allows you to cancel a cruise scheduled to depart anytime between March 10, 2020, through November 30, 2020, as long as you give at least 48 hours’ notice.

You’ll receive a Future Cruise Credit for any amount you’ve already paid, which can be used on a future cruise that departs on or before December 31, 2022.

How to Cancel a Norwegian Cruise

You’ll automatically get a Future Cruise Credit for any canceled Norwegian sailing. If you’d prefer a refund, you’ll need to request it within 45 days of your cruise’s cancellation date using this form.

For Norwegian’s full policy regarding COVID-19, click here.

Norwegians Peace of Mind Policy
Norwegian’s Peace of Mind policy allows for cancellation up to 48 hours before any cruise through September 30, 2020. Image Credit: Norwegian

Princess Cruises

All Princess Cruises sailings have been canceled from March 12, 2020, until June 30, 2020.

The following cruises have also been canceled:

  • All cruises in and out of Australia from August 29-September 21, 2020
  • All Alaska, Canada/New England, and Europe cruises and cruisetours in 2020
  • All September cruises in and out of Vancouver and Seattle
  • All September and October 7-day roundtrip cruises from San Francisco
  • All August cruises departing from Keelung
  • Enchanted Princess European sailings through July 31, 2020
  • Sun Princess sailings through September 4, 2020
  • Diamond Princess sailings through August 4, 2020
  • Select Sea, Majestic, Sun, and Sapphire Princess cruises through September 21, 2020
  • Select August sailings on Majestic Princess
  • All Australian and Caribbean cruises through August 31, 2020
  • All Japan cruises through October 1, 2020
  • All Fall 2020 Tahiti and French Polynesia cruises on Pacific Princess

Cancellation Policy Due to COVID-19

If you need to cancel a Princess cruise during this time due to COVID-19, you’ll have 2 options. This policy will be applied to any guest who made a final payment and canceled their cruise on or after February 4, 2020, and all cruises that were scheduled to depart between March 12, 2020, and June 30, 2020.

Option 1: 100% of the money you paid can be transferred to a future cruise of your choice through May 1, 2022. You’ll receive a future cruise credit benefit.

Option 2: You can opt to receive a full cash refund. You’ll also receive a future cruise credit (however it will be a smaller credit than option 1).

Departure DateOption 1Option 2
March 12-25, 2020100% refund in the form of a future cruise credit and a 125% bonus as a future cruise credit100% refund and a 100% future cruise credit
March 26, 2020 – April 8, 2020100% refund in the form of a future cruise credit and a 75% bonus as a future cruise credit100% refund and a 50% future cruise credit
April 9, 2020 – May 10, 2020100% refund in the form of a future cruise credit and a 50% bonus as a future cruise credit100% refund and a 25% future cruise credit
May 11, 2020 – June 30, 2020 (and any later canceled sailings)100% refund in the form of a future cruise credit and a 25% bonus as a future cruise credit100% refund

How to Cancel a Princess Cruise

To request a refund or cruise credit for your Princess cruise affected by COVID-19, click here.

For Princess Cruise’s full policy regarding COVID-19, click here.

Regent Seven Seas Cruises

All Regent Seven Seas cruises have been canceled from March 13, 2020, until September 30, 2020. In addition, all Canada and New England cruises for the remainder of 2020 have been canceled.

Cancellation Policy Due to COVID-19

If you were booked on a sailing that has been canceled, you have 2 options for a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through December 31, 2022.
  2. Request a 100% refund to the original form of payment. You’ll receive a refund within 90 days of your request.

Regent Reassurance

Regent Reassurance is Regent’s relaxed cancellation policy for all reservations made by May 31, 2020, with departure dates by December 31, 2022.

If you’ve paid in full you can cancel up to 15 days before departure and receive a 100% Future Cruise Credit which can be applied to any reservation made within 1 year and sailing by December 31, 2022.

How to Cancel a Regent Seven Seas Cruise

To request a refund or travel credit, contact your travel agent or call Regent Seven Seas directly.

  • U.S./Canada: 844-4REGENT (844-473-4368) or 954-776-6123
  • United Kingdom: 02380 682280
  • Europe: +44 2380 682140
  • Australia/New Zealand/Asia Pacific: 1-300-455-200
  • Latin America/Brazil: 0800 400-3132 or +1 954-940-7586

For Regent Seven Seas’ full policy regarding COVID-19, click here.

Royal Caribbean

All Royal Caribbean sailings have been canceled from March 15, 2020, until September 15, 2020 (sailings leaving from the U.S. were canceled as of March 13, 2020).

Further, all Canada and Bermuda sailings are canceled through October 31, 2020.

Cancellation Policy Due to COVID-19

If you were scheduled on a Royal Caribbean cruise from March 13, 2020, to July 31, 2020, you can receive a 125% Future Cruise Credit or a 100% refund to the original form of payment. If you choose the Future Cruise Credit, you should receive it via email, and it can be used towards any cruise through December 31, 2021.

If you’d prefer a cash refund, you can request it by submitting a form here anytime now through December 31, 2021. Refunds will be issued within 30 days of submitting your request.

How to Cancel a Royal Caribbean Cruise

If you booked with a travel agent, contact your travel agent to cancel, if you booked directly with Royal Caribbean, you can call 866-562-7625 to cancel.

For Royal Caribbean’s full policy regarding COVID-19, click here.

Royal Caribbean
Like most cruise lines, Royal Caribbean is offering a temporary flexible cancellation policy. Image Credit: Royal Caribbean

Seabourn

All Seabourn sailings have been canceled from March 14, 2020, through October or November 2020 (depending on the ship).

  • Seabourn Encore sailings are canceled through October 19, 2020
  • Seabourn Odyssey sailings are canceled through November 20, 2020
  • Seabourne Ovation sailings are canceled through November 6, 2020
  • Seabourn Quest sailings are canceled through November 6, 2020
  • Seabourn Sojourn sailings are canceled through October 31, 2020

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any cruise through December 31, 2022.
  2. Receive a 100% refund back to the original form of payment.

If you have only paid a deposit for your canceled cruise, you’ll receive a Future Cruise Credit worth 125% of the amount you paid plus and onboard credit of $300 per suite.

How to Cancel a Seabourn Cruise

If your cruise has been canceled, you should receive information directly from Seabourn on how to proceed. Information about requesting a refund is also available online.

For Seabourn’s full policy regarding COVID-19, click here.

Silversea

Silversea Cruises has canceled the following voyages:

  • Silver Cloud: all departures through October 27, 2020
  • Silver Wind: all departures through November 10, 2020
  • Silver Shadow: all departures through September 12, 2020
  • Silver Spirit: all departures through September 2, 2020
  • Silver Muse: all departures through September 9, 2020
  • Silver Whisper: all departures through September 7, 2020
  • Silver Explorer: all departures through October 19, 2020
  • Silver Galapagos: all departures through June 12, 2020
  • Silver Moon: all departures through October 1, 2020
  • Silver Origin: all departures through August 21, 2020

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any cruise within 2 years of issuance.
  2. Receive a 100% refund back to the original form of payment within 90 days of the request.

Exceptions to this policy are as follows:

  • Guests booked on Silver Spirit voyages that were scheduled to leave on March 15, 2020, or March 25, 2020, will receive a 100% cash refund to the original method of payment and a 25% future cruise credit that can be used on any voyage within 2 years of issuance.
  • Guests booked on Silver Whisper voyages scheduled to depart on April 7, 2020, April 18, 2020, May 6, 2020, and May 15, 2020, or the Full World Cruise 2020 will receive a 125% future cruise credit of the unused portion of their cruise fare which can be applied to any cruise within 2 years or a 100% refund of the unused portion of their booking.

If you’d like to cancel any sailing between August and December 2020, you’ll get a 100% cash refund if you cancel within 30 days of departure. However, these cancellations will be subject to a $200 fee.

For Silversea’s full policy regarding COVID-19, click here.

Hot Tip: If you will be using a cruise credit to re-book your cruise, you’ll want to book directly with the cruise line. If not, be sure to use use a website that will give you the most bang for your buck. Refer to our guide to the best websites to book cruises for some guidance.

Viking Cruises

Viking has canceled all ocean and river cruises departing between March 12, 2020, and August 31, 2020.

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any ocean, river, or expedition cruise within 2 years of issuance. If you don’t use the voucher by the expiration date, a 100% refund will automatically be sent.
  2. Receive a 100% refund back to the original form of payment within 90 days of the request.

Risk-Free Guarantee

Viking’s Risk-Free Guarantee is available for any booking made by April 30, 2020 (even those made in 2019).

With this guarantee, when you change your reservation with at least 24 hours’ notice, you’ll get a 100% refund in the form of a future cruise credit that can be used on any voyage within 2 years.

How to Cancel a Viking Cruise

To request a refund instead of the 125% future cruise credit, contact your travel agent or Viking directly at 833-900-0951.

For Viking’s full policy regarding COVID-19, click here.

Final Thoughts

It’s a stressful time for everyone and having to cancel or postpone a vacation is never fun.

The important thing to remember is that everything will get back to normal at some point, and we will all be able to travel again! Until then, stay safe and have fun planning your next trip.


Frequently asked questions

How do I cancel my upcoming cruise?

Each cruise line has a different method to cancel your cruise and request a refund or cruise credit. Most have an online form to submit in lieu of calling.

Should I take the future cruise credit or get a refund?

This is a personal choice, but taking the future cruise credit is usually more valuable. Most cruise lines will let you use the credit on any sailing through at least 2021, so there will be plenty of opportunities to use it. If, however, you’re in a tight financial spot due to the current situation, it may make more sense to take the refund.

What't the best insurance policy for a cruise?

Many credit cards come with travel insurance built-in, and there are also additional policies you can buy to protect you. Check out these posts for some guidance:

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

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