My Experience With Extended Warranty Coverage on the Chase Sapphire Reserve Card 

Homeschooling through the COVID-19 pandemic was a challenge for kids, teachers, parents … and definitely the headphones in my house. The last surviving set of what may have been 10+ headphones purchased throughout my kids’ home learning experience finally just bit the dust. I was quick to order a new pair, knowing that I had extended warranty coverage that would help replace the broken ones.

I experienced a slight hiccup in the claim process — the Chase Sapphire Reserve^® I purchased the headphones with nearly 2 years ago was closed. Would the claim still get covered? Learn more about my experience filing an extended warranty claim on my (former) Chase Sapphire Reserve card.

Card Overview

Terms Apply / Rates & Fees

Chase Sapphire Reserve^®

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the ins and outs of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

A top player in the high-end premium travel credit card space that earns points on travel and dining while offering top luxury perks.

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Chase Sapphire Reserve^®

A top player in the high-end premium travel credit card space that earns points on travel and dining while offering top luxury perks.

Welcome Offer

Earn 100,000 bonus points after you spend $6,000 on purchases in the first 3 months from account opening.

100,000 points

UP's Offer Valuation*:

$2,000

Annual Fee

$795

APR

19.49% - 27.99% Variable

Credit Recommended

Upgraded Points credit ranges are a variation of FICO^® Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Excellent

Why We Like This Card

If you’re looking for an all-around excellent travel rewards card, the Chase Sapphire Reserve^® is one of the best options.

The card combines elite travel benefits and perks like worldwide airport lounge access, with excellent point earning and redemption options. Plus, it offers top-notch travel insurance protections to cover you at home or on the road.

Don’t forget the more than $2,000 in annual credits, which can offset the annual fee!

Pros & Cons

Pros

• 8x points on all Chase Travel purchases
• 5x points on Lyft rides
• 4x points on flights and hotels booked directly

Cons

• $795 annual fee

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Card Highlights

• Earn 100,000 bonus points after you spend $6,000 on purchases in the first 3 months from account opening.
• Get $3,000 in annual value with Sapphire Reserve.
• Earn 8x points on all purchases through Chase Travel℠, including The Edit℠ and 4x points on flights and hotels booked direct. Plus, earn 3x points on dining worldwide & 1x points on all other purchases
• $300 annual travel credit as reimbursement for travel purchases charged to your card each account anniversary year.
• Access over 1,300 airport lounges worldwide with a complimentary Priority Pass™ Select membership, plus every Chase Sapphire Lounge^® by The Club with two guests. Plus, up to $120 towards Global Entry, NEXUS, or TSA PreCheck^® every 4 years
• Get up to $150 in statement credits every six months for a maximum of $300 annually for dining at restaurants that are part of Sapphire Reserve Exclusive Tables.
• Count on Trip Cancellation/Interruption Insurance, Auto Rental Coverage, Lost Luggage Insurance, no foreign transaction fees, and more.
• Get complimentary subscriptions to Apple TV and Apple Music for a minimum of one year when activated by June 22, 2027, a value of $288 annually.
• Member FDIC

Financial Snapshot

• APR: 19.49% - 27.99% Variable
• Foreign Transaction Fees: None

Rewards Center

Chase Ultimate Rewards

Extended Warranty Coverage on the Card

When purchasing an eligible item with your Chase Sapphire Reserve card, the manufacturer’s warranty of 3 years or less will be extended for 1 year. The benefit is limited to up to $10,000 per claim and a maximum of $50,000 per account.

Chase’s coverage is an extension of the product’s original warranty terms, and as such, manufacturer’s defects are generally covered, but not instances of damage or theft.

Both U.S. and international purchases (including items given as gifts) are eligible for coverage. According to the Guide to Benefits, the item must have a “valid original manufacturer’s U.S. repair warranty of three (3) years or less, a store–purchased dealer warranty, or an assembler warranty.”

Certain items are not eligible for extended warranty coverage, including computer software, items purchased for resale, professional, or commercial use, medical equipment, motorized vehicles, and used or pre-owned items.

My Experience Filing an Extended Warranty Claim

While Chase’s extended warranty coverage is extensive enough to cover items such as cell phones, TVs, or laptops, my experience has mainly been with smaller-ticket items. Almost all of my previous claims have been kid-related, from broken Nintendo Switch controllers to broken eyeglasses and water bottles.

My son’s most recent pair of headphones, purchased in July 2021, officially died in May 2023. I checked my Amazon order records to see which card I purchased them with and saw that it was my Chase Sapphire Reserve card. At the time, I was an authorized user on my husband’s card, though he closed it in July 2022 (resisting my please to downgrade it).

I wasn’t sure if Chase would still entertain the claim from a closed account, so I called the Benefits Administrator, Card Benefit Services, at 800-882-8057 to ask. I was assured that I could still file the claim, so I gathered the documents needed.

How To File a Claim

The first step in filing a claim is to contact the Benefits Administrator as soon as the item fails. You have 90 days from the failure date. You can call 800-882-8057 to get the process started, but I find that it’s easiest to file the claim yourself online at cardbenefitservices.com.

The process of filling out the claim online is quite simple, and the website walks you through the required details:

Documents To Provide

While not all of the following documents may be required, you should be prepared to send in your:

• Chase credit card statement indicating the charge
• Claim form
• Copy of the itemized sales receipt
• Copy of the original manufacturer’s written U.S. warranty
• Description of the item, including details such as the serial number or model number
• Repair estimate or repair bill, which may be required to identify the cause of the failure or amount for reimbursement

When completing the form online, it is easy to see which documents need to be uploaded and what uploads have been accepted by the system:

My husband’s Chase account no longer showed the Chase Sapphire Reserve card’s previous statements, so had him send a Secure Message through Chase.com (also available through the Chase app) asking for a copy of the statement. I had pinpointed the date of purchase via my Amazon receipt, so he asked for the statement for the date range that covered that period. Unfortunately, Chase could not send this statement electronically, so we had to wait for a physical copy to be mailed.

After submitting all required documentation, Card Benefit Services may contact you for additional information or documentation to complete your claim. I have been filing claims for several years, and this claim was the first where I was asked via email for a written copy of the warranty:

The next step was locating the warranty for the headphones. I no longer had the original packaging, and there didn’t seem to be a manufacturer’s website that I could find. It dawned on me that this item might not even have a warranty (cue the facepalm).

To research this further, I contacted the seller via Amazon. I was pleased to learn that the headphones had a 1-year warranty and that the claim would fall within the extended warranty period of 1 additional year beyond the original warranty. The screenshot of the manufacturer’s written response below is what I submitted with my claim:

Reimbursement

I filed the claim on June 18, 2023, and received confirmation of approval (as well as the money transferred to my checking account) on June 22, 2023 — just 4 days from submittal to cash in hand!

The Benefit Administrator has the discretion to replace or repair the item for no more than what you originally paid for the item. In this example, I paid $9.79 (with tax) for the original headphones and replaced them with new headphones that cost $13.46, but I was only reimbursed the original $9.79.

Card Benefit Services offers direct payments to debit cards, via bank transfer (ACH), or via check. You will not be reimbursed back to the credit card you paid for the claimed item with.

Best Cards With Extended Warranty Coverage

Extended warranty coverage is a benefit included with many premium and mid-tier credit cards. Should an item you’ve purchased fail, check your card’s Guide to Benefits to see what specific coverage may or may not be included with your card.

Here are some of our favorite cards with extended warranty coverage, listed by issuer:

* Benefit only available to accounts approved for the Visa Signature card, subject to terms, conditions, and exclusions in the Visa Signature Guide to Benefits. Benefit is not available on Visa Platinum cards.

Final Thoughts

Was it worth a few minutes of my time to get just a few bucks back? Well, why not? Considering that premium credit cards can have annual fees upwards of $700, any time I use a card’s ancillary benefits I get that much more value from its annual fee. Utilizing the Chase Sapphire Reserve card’s benefits, particularly its travel protections and purchase protections, has saved me thousands of dollars over the life of the card.

Knowing what purchase protections your card may have should also help you determine which card to use for a purchase that may need extended warranty coverage, like electronics, appliances, tools, or sporting equipment. Making your purchase online, when possible, also helps keep a record of your purchase should you need to track down previous orders or receipts for filing a claim.