easyJet Review – Seats, Amenities, Customer Service, Baggage Fees, & More

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easyJet partners with international airlines such as Cathay Pacific, Virgin Atlantic, and Singapore Airlines for flight connections to its vast European network.

If you’re planning on a trip to Europe (from the UK), it’s likely you’ve considered flying this low-cost airline — so we’ve written this article with everything you need to know. Baggage allowances, optional and mandatory fees, seat specs, customer satisfaction, and more…it’s all here.

Basic Info

Airline: easyJet

Alliance: Worldwide by easyJet

Category: Low-cost airline

Frequent Flyer Programs: easyJet Flight Club and easyJet Plus

Tagline: “Imagine where we can take you”

About/Mission Statement: “We use our cost advantage and number one and number two network positions in strong markets to deliver low fares and operational efficiency on point-to-point routes, with our people making the difference by offering friendly service for our customers.” (source)

Daily Flights: 1,416

Fleet: 279

Main Hub: London Gatwick Airport (LGW)

Destinations: 138 destinations across Europe, the Middle East, and North Africa

easyJet Route Map
easyJet route map. Image courtesy of easyJet.com.

Frequent Flyer Programs

easyJet keeps their Flight Club program on the down-low, and members can only join by invitation. Customers must meet one of the following criteria within the last 12 months to qualify:

  • Booked and flown on 20+ flights
  • Booked and flown on 10+ flights with a minimum spend of £1,500 (or equivalent local currency)
  • Booked and flown on at least 1 flight each year for the last 10 years

Flight Club members benefit from easyJet’s price promise scheme, where the airline will refund or provide credit vouchers to members who find their flight cheaper with another airline.

Flight changes can be made for free (excluding Flexi fares), and members can perform a name change for free up to 5 times a year.

Additionally, these benefits apply to all passengers made on a booking under the member’s name. To maintain your membership, you must meet the above criteria each year.

easyJet Plus Frequent Flyer Program
easyJet Plus frequent flyer program. Image courtesy of easyJet.com.

easyJet also has a non-exclusive membership program called easyJet Plus, which any customer can purchase for £199 per year per passenger. Members enjoy these benefits:

  • Seat selection (saving up to £29.99 per flight)
  • Fast track security at some airports
  • Dedicated bag drop desks at some airports
  • Speedy boarding
  • 2nd carry-on bag
  • Swap to an earlier flight on the return leg of your journey

Hot Tip: These benefits can all be purchased separately — but if you fly frequently enough with easyJet, you’ll definitely save some money with the membership!

Ticketing Options

easyJet has 2 fare types: Standard and Flexi. Similar to other low-cost airlines, there are no separate cabins, only different standards of seating.

The airline’s fare pricing changes regularly according to demand (and more often goes up than down), so its best to purchase your flights as soon as possible to avoid higher fares.

Standard Fare

easyJet’s Standard fare only includes your seat and 1 piece of carry-on luggage. Any checked luggage, reserved seats, or additional cabin baggage must be purchased separately.

Flexi Fare

Flexi fares allow passengers to make free flight changes (restrictions may apply), and include the following benefits:

  • 1 piece of checked baggage (23kg)
  • Speedy Boarding
  • Fast track security (selected airports)
  • Free reserved seat selection near the front of the plane
  • 1 additional personal carry-on item allowed
  • £7 Bistro voucher to spend on food or drink onboard

Hot Tip: For information on the boarding process, check out our detailed article for easyJet boarding groups & process.

easyJet Baggage & Other Fees/Add-Ons

easyJet Baggage
easyJet baggage. Image courtesy of easyJet.com.

easyJet Carry-On Allowance

All passengers are allowed 1 standard carry-on bag for free. An additional personal item to go under the seat in front of you is free for Flexi fares, Up Front or Extra Legroom Seats, and easyJet Plus members.

Standard carry-ons must not exceed 56cm x 45cm x 25cm, and a personal item (if applicable) must be smaller than 45cm x 36cm x 20cm.

Lap Infant Carry-On Policy: An additional personal item is permitted if traveling with a lap infant under 2 years old.

Stroller Check Policy: Strollers or a car seat/travel cot (up to 2 items) will be transported free of charge. These items can be checked at the gate and collected from baggage reclaim.

easyJet Checked Baggage Allowance

Individual checked bags must not exceed max linear dimensions of 275cm and either 15kg or 23kg, depending on your booking option (see below).

Checked bag up to 15kg

  • Online only: £6.99 – £33.49 per bag

Checked bag 15kg – 23kg

  • Online: £9.49 – £35.99 per bag
  • At the bag drop desk: £40 per bag
  • At the departure gate: £50 per bag

A maximum of 3 checked bags are available to purchase per passenger, and 1 piece of checked luggage (23kg) is included for Flexi fare ticket holders.

Additional/Excess Baggage Fees

Additional weight: A standard checked bag is up to 23 kg, but passengers can purchase additional weight up to 32kg in 3kg increments. This can be added at time of booking or online before the departure date, and costs £12 per 3kg.

Overweight baggage: If no extra weight is purchased online and a bag is over the standard weight allowance, then a fee of £12 per kg will be charged at the airport.

Weight allowance can be pooled between your travel companions on the same booking.

For information and fees regarding transporting special luggage such as sports equipment or musical instruments, please read easyJet’s policy here. 

Hot Tip: For more information, check out our detailed article on easyJet Baggage Fees & Tips to Cover the Expenses.

Other Fees & Add-Ons

Change/Cancellation Fees (Cash Tickets)

  • Cancellation within 24 hours of booking: £20 (online), £35 (call center)
  • Swap to earlier flight return: £25
  • Rescue fee: £90 (moving to the next available flight after arriving up to 2 hours late for your flight)
  • Flight change (>60 days before departure): fare difference + £17 (online), £22 (call center)
  • Flight change (<60 days before departure off-peak*): fare difference + £32 (online), £37 (call center)
  • Flight change (<60 days before departure peak season*): fare difference + £47 (online), £52 (call center)

* Off-Peak: September 3-June 14

*Peak: June 15-September 2

Name spelling mistakes & title changes: FREE

Name change (>60 days before departure): £20 (online), £25 (call center)

Name change (<60 days before departure): £47 (online), £52 (call center)

Seat Selection

  • Standard seats: £1.99-£8.99
  • Up Front/Overwing Extra Legroom seats: £8.99-£24.99
  • First Row seats: £12.99-£29.99

Infant charge: £25

Group booking: £10

Pet in cabin: Not permitted

Refreshments Onboard

easyJet Food & Beverage
easyJet food & beverage options. Image courtesy of easyJet.com.

easyJet flights do not offer any complimentary food or drink, but you can make purchases from the Bistro Onboard menu. Flexi fare holders receive a £7 credit to use on the menu within their ticket price.

Fresh food, light meals, snacks, and  beverages are available; here are some example prices:

  • Meal deal (main, snack and drink): from £7
  • Light meals: from £2.50
  • Snacks: from £1.50
  • Fresh food: from £4.50
  • Beer: £4.50
  • Wine: from £4.50
  • Spirits: from £4.50
  • Soft drinks: from £2

How to Avoid Paying Excess Fees & Travel Expenses

There are several cards that will reimburse you for excess fees and general travel expenses. Just use your points to pay off your travel expenses when your credit card statement comes.

Obviously it depends on how many points you have, but you could have hundreds of dollars (or more) in value to use!

Capital One® VentureOne® Rewards Credit Card - This no annual fee card comes with a 20,000 mile welcome bonus (worth $200) once you spend $1,000 within the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement! This is why we like this card.
Capital One® Venture® Rewards Credit Card - The "big brother" card to the VentureOne® with a larger 50,000 welcome bonus (worth $500), when you spend $3,000 within the first 3 months, and you'll earn 10X miles per $1 spent across thousands of hotels.

Inflight Inclusions, Amenities, & Seat Specs

easyJet only offers 1 cabin type — due to the short duration of its flight routes, there are limited inflight amenities. Standard services of a short-haul carrier are available, such as refreshments and gift items to purchase from their Bistro & Boutique magazine.

Although there are no separate cabins, you can choose from preferred seating options that offer some extra perks.

Seating Options

If you select a Standard fare ticket, then you have the option to select seating for a fee (detailed in the extra fees section) in the following categories:

  • Standard seats: Choose your seat toward the middle and back of plane
  • Up Front seats: Choose a seat in rows 2-6 (or 2-5 on some aircraft). Includes an additional personal item, dedicated bag drop, and Speedy Boarding. (This seat selection is free for Flexi fares and easyJet Plus members.)
  • Extra Legroom seats: Includes all benefits of Up Front seats, but at a seat located in the middle or at the front of the plane with extra legroom.

Seat Specs

easyJet currently has 2 types of aircraft: the Airbus A319 and the Airbus A320.

Airbus 319: 156 passengers

Airbus A320 (version 1): 180 passengers

Airbus A320 (version 2): 186 passengers

easyJet does not specify seat width or pitch for individual aircraft and seating types, but it does state that seats have a minimum pitch of 29”/72.5cm and a minimum width of 17.5”/44cm.

easyJet Seating Plan
easyJet seating plan. Image courtesy of easyJet.com.

easyJet Customer Satisfaction

Amar Hussain

About Amar Hussain

Amar was born and raised in England, UK, embarked on an 11 country round the world gap year after graduation and then became well and truly hooked. The first gap year inspired a second which ended up being a 23 country down-the-world trip from Canada to Antarctica. Since then Amar has endeavored to turn his gap year into a ‘gap life’ and has spent the last 10 years traveling the 7 continents.

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