Chase Credit Journey – How to Check Your Credit Score for Free

Chase Credit Journey

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One of the most important things to know before opening a credit card or applying for a loan is your credit score.

You can check your credit score for free each year from all 3 credit bureaus (Experian, TransUnion, and Equifax), but it’s good to know your number outside of those times.

If your score is good, then you’re all set. If it’s lower than you would like, then you can work to improve your credit score before you take out a new line of credit.

In this article, here is another way to keep tabs on your score: Chase Credit Journey.

What Is Chase Credit Journey?

Chase Credit Journey is a free tool offered by Chase that allows you to keep track of your credit score and credit report activity.

The score you see on Chase Credit Journey is the VantageScore 3.0 by TransUnion. This is different than a FICO score, but it’s just as valid. There are different providers, so your score can sometimes vary between the 3 different credit bureaus — that’s totally normal and nothing to worry about.

Hot Tip: To view your full detailed credit report, go to You can view your report for free once a year from all 3 credit bureaus. It’s a good idea to check your full report each year even if you are using Chase Credit Journey.

How Do I Use Chase Credit Journey?

To access Chase Credit Journey, you’ll need to log in to your Chase online account. Then scroll down until you see Your credit score on the left side. Click on Free score, updated weekly to access Chase Credit Journey.

Chase Credit Journey
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Your Chase Credit Journey home page will prominently display your credit score; the page view defaults to your current credit score. However, if you would like to see the history of your score, click on Over Time to see a graph of the previous 6 months’ activity.

Chase Credit Journey Home Page
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Hot Tip: Using Chase Credit Journey will not affect your credit score.

How Your Credit Score Works

Your Chase Credit Journey credit score is based on 6 main criteria:

  1. Late payments (or payment history): Late payments are usually reported if they are more than 30 days past due, and will be visible on your credit report for 7-10 years.
  2. Age of oldest account: It’s good to show that you have been responsible with credit for a long time, so your oldest account’s age is important. If you close your oldest account, your score could be negatively impacted.
  3. Credit usage (or credit utilization ratio): This is the percent of your current credit limit that you are using. You want a low number here — it shows creditors that you don’t max out your available credit. Generally, a ratio under 30% is considered good.
  4. Hard inquiries: This is the number of requests that have been made to see your credit history in the previous 2 years. These are often called “hard pulls,” and they happen when you open a new credit card or apply for a loan. An inquiry number of 6 or more is considered poor, but this factor doesn’t have a huge impact on your score.
  5. Total balance: This is the current amount owed over all lines of credit. While it’s good to keep this number low, keep in mind this includes things like mortgages, so it can be high without having a negative effect on your credit score.
  6. Available credit: This is the current amount of unused credit you have over all of your accounts. The number itself isn’t as important as the utilization ratio. You may have a lot of available credit, but as long as you aren’t using it all, it’s OK for this number to be big.

These 6 factors all combine to determine your credit score, which will range between 300-850.

If you look under your credit score, you will see these 6 factors listed for your account. If you want to see anything in more detail, click on Explore factor details.

6 credit score factors
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From here you will be able to see the details relating to your credit score. Choose a different aspect of your score to view by using the menu at the left.

Credit Score Factor details
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Score Simulator

The Chase Credit Journey score simulator is a fun tool to help you understand how different factors affect your credit score. To use this tool, just scroll down the main page and click on Try our Score Simulator.

You will see your current score along with your simulated score. To adjust the simulated score, use the factors listed below the scores. Adjust the factors to see how your credit will be affected by things like opening a new credit card, making a late payment, or taking out a mortgage.

Credit score simulator
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How to Access Chase Credit Journey Through the Mobile App

You can sign on to Chase Credit Journey through the Chase mobile app if you have a personal account. Those who only have business accounts won’t be able to access Credit Journey through the Chase mobile app.

First, log on to your Chase account through the mobile app. Then scroll down and click on Credit score. From here you will be able to see your credit score and all of the other features of Chase Credit Journey.

Chase Credit Journey mobile app
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Hot Tip: You can use Chase Credit Journey even if you aren’t a current Chase customer. If you don’t have a Chase account, use this link to access and sign up for Chase Credit Journey.

The Benefits of a Good Credit Score

Having a good credit score comes with lots of benefits. A good or excellent score is generally considered to be 700 or above.

  • 750 or higher – Excellent
  • 700 to 749 – Good
  • 650 to 699 – Fair
  • 600 to 649 – Poor
  • Below 600 – Extremely Poor

A good or excellent credit score will help you get the best terms and lowest interest rates on loans, plus it allows you to apply for premium credit cards with outstanding benefits.

Hot Tip: If your credit score isn’t great, you might want to look at credit card options for people with bad credit. Using one of these cards wisely is a great way to help build your credit history and raise your score.

The Best Credit Cards for Good or Excellent Credit Scores

Having great credit allows you to apply for some awesome credit cards with premium benefits. Here are some of our favorites:

Bottom Line: Having a great credit score opens the door to premium credit cards with excellent benefits. Check out our guide to credit cards for good to excellent credit scores for more options.

Final Thoughts

Good credit is important to have if you are going to open a credit card or apply for a loan. The first step in having good credit is knowing what your credit score is.

Chase Credit Journey is a free tool you can access through your Chase account that allows you to check your credit score at any time. You’ll be able to get a quick overview of your credit health and see ways to make improvements.

The great thing about Chase Credit Journey is that it doesn’t make a hard pull on your credit, so you can check it often without affecting your score.

Frequently asked questions

Is there a charge for Chase Credit Journey?

No. Chase Credit Journey is a free service provided by Chase. It allows you to check your credit score at any time without a hard pull.

Does Chase Credit Journey hurt your credit score?

No, Chase Credit Journey does not affect your credit score. You can check Chase Credit Journey as often as you like without any affect to your credit score.

How can I check my credit score with Chase?

It’s easy to check your credit score with Chase. Just log in to your online account. Then scroll down till you see Your credit score on the left side of the screen. Then click Free score, updated weekly to see your credit score.

If you aren’t a current Chase customer, use this link to sign up and use Chase Credit Journey for free.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

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Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


  1. Andy Chen June 13, 2019

    I checked on my Chase App, the credit check is no longer there and been replaced by Autosave. Any other way to get that back on the app?


    • Hi Andy,

      I’m still able to check my credit score through the app. I would suggest trying again and if you still can’t access it, you can try contacting Chase directly.


  2. Jen Garner July 2, 2019

    If you are unable to view the credit score on the app, try logging in on via the internet. I can see the credit check on my laptop, but not on the app.


  3. The credit score used to be on the app but it’s gone 🙁


  4. Nope, ability to check your credit score through the App and online has gone.


  5. I used to check my score on the Dashboard. I tried just now and it doesn’t recognize me. I called and was told I had to have an online account. I don’t want one. Does anyone know of other options?


    • Hi Evelyn,

      If you don’t have an online chase account then you can check your score for free with a service like Credit Karma, but the also require you to create an account first.


  6. Tony Zangardi December 9, 2020

    Any way to include spouses info for monitoring if you have a joint account?


    • Hi Tony,

      Chase does not appear to publish any information regarding this on their website, so I recommend you contact their customer service team directly to see if that is something they can accommodate.


Any thoughts or questions? Comment below!

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