The Ultimate Guide to TransUnion – Check Your Credit Report & Credit Score

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Your credit history can be your ticket to qualifying for a mortgage and other types of loans at a great interest rate. But, it can also signal to lenders and creditors that you might pay your bills late, or not at all.

So much of your financial life rides on your credit score, so it’s important that you know how your credit information is collected and stored by the credit bureaus. You should check your credit score and credit report frequently to ensure all of the information is correct and up to date.

This guide offers information about TransUnion, one of the 3 big credit bureaus in the U.S. It will also walk you through the steps to filing a dispute with TransUnion if you find outdated or incorrect data in your TransUnion credit report.

What Is TransUnion?

Along with Equifax and Experian, TransUnion is one of the “Big 3” credit bureaus that operates in the U.S. The company collects and aggregates information on more than a billion consumers and 65,000 businesses in over 30 countries around the world. This data includes roughly 200 million files in total. Even so, TransUnion is the smallest of the 3 U.S. credit bureaus.

Hot Tip: In addition to collecting and storing credit information, TransUnion offers credit protection products such as identity theft protection and the ability to “freeze” your credit information. As with the other big credit bureaus, TransUnion is required by law to provide consumers 1 free credit report each year.

Where TransUnion Operates

TransUnion’s headquarters are in Chicago, Illinois. The company has more than 7,500 employees and offices in California, Colorado, Florida, Georgia, North Carolina, Pennsylvania, and Texas, as well as in more than 30 countries around the world.

Your Credit Report and Credit Score With TransUnion

There are several ways that you can access your credit report and credit score through TransUnion. One way is to go directly to TransUnion’s website. With this option, you will be asked to sign up for TransUnion’s credit monitoring services that cost $24.95 per month.

It’s important to keep in mind that while the credit score and report you obtain from TransUnion can provide you with useful information, not all lenders and creditors report information to all 3 of the big credit bureaus. The details that you find in your TransUnion credit report may differ from the information in your Equifax and Experian credit reports.

Hot Tip: Rather than going directly through TransUnion to access your credit report and score, there are several other websites where you can go to obtain this information for free, such as Credit Sesame, Credit Karma, and Chase Credit Journey.

How To Access Your Free TransUnion Report

By law, all consumers in the U.S. are allowed to receive 1 free credit report each year from all 3 of the big credit bureaus. Go to go to annualcreditreport.com to get your free annual credit report from TransUnion, Equifax, and Experian.

In some cases, you may be able to access your credit report for free more than just once per year. These situations include:

  • Becoming a victim of identity theft
  • Collecting welfare
  • Being unemployed and starting a job search within the next 60 days
  • Receiving an “adverse action” (more details below)

Adverse Action

You may obtain a free copy of your credit report if you are turned down for certain types of financial transactions. For example, if you are denied a loan or credit, the lender is required to send you an “adverse action” letter. The letter must provide the reason(s) for the denial.

The adverse action letter must also indicate which of the 3 credit bureaus the lender got your information from, as well as details on how you can obtain a free copy of the credit report used to make the decision.

Once you receive the adverse action letter, you will only have 60 days to request your free credit report. The report can only be from the credit bureau referenced in the letter.

How To Request Your TransUnion Report

Customer service rep
TransUnion customer service reps are available to help you access your credit information and file a dispute if any of your data is incorrect. Image Credit: OPOLJA via Shutterstock

To request your report from TransUnion, you can print out and mail in the Request for Disclosure form that is on the company’s website.

Once you have filled out the form, mail it to:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

Even though it’s not required, you can include additional supporting information with the form, such as proof of your address (from a utility or other bill), the copy of your denial of credit letter, and/or a copy of the police report in the event of identity fraud. Doing so may help to expedite your request.

You can also call TransUnion directly, toll-free, at 877-322-8228.

What TransUnion Does With Your Information

Like Equifax and Experian, TransUnion collects and maintains credit information about consumers and then sells the information in a credit report to lenders and creditors as well as to consumers.

When making a lending or credit-related decision, banks, lenders, and credit card issuers will typically request information about you from TransUnion and/or the other credit bureaus.

Your information may also be used by creditors, insurance companies, and other lenders developing marketing campaigns for products like preapproved credit cards. For example, these institutions will request a “prescreening” list from the credit bureau that can help them identify the ideal consumers they should contact.

This information typically includes:

  • Payment history
  • Available credit
  • Credit utilization
  • Outstanding debt collections
  • Public records, such as foreclosure, bankruptcy, tax liens, and/or repossession

The credit bureaus also collect and maintain non-credit-related information about you, such as your employers (both past and present), address, and income. Even though this information is not used in determining your credit score, it may be considered by lenders and creditors when they are deciding whether or not to do business with you.

How TransUnion Collects Your Data

TransUnion uses multiple methods for obtaining information. One source is from banks, lenders, creditors, and other businesses that send regular updates about your open accounts. It may also obtain information from public records.

The information on your TransUnion credit report, as well as your TransUnion credit score, may differ from your Equifax and Experian reports and scores. Credit bureaus will often use different sources for collecting information, and not all lenders and creditors report all information to all 3 of the big credit bureaus.

Bottom Line: It can be beneficial to obtain your credit score and report from all 3 of the bureaus and to carefully review your report at least once each year to make sure they are correct and up to date.

What if Your TransUnion Information Is Incorrect?

It is not uncommon to have mistakes and/or outdated information on your credit report.

According to the U.S. Federal Trade Commission, roughly 1 in 5 Americans have at least some incorrect data on their credit report, which can lead to an inaccurate credit score. It’s important to make sure that all of your details, as well as your credit data, are correct.

Hot Tip: If you have found any missing, outdated, or wrong information on your TransUnion credit report, you can file a dispute and request a correction.

How To File a Dispute With TransUnion

If you have found inaccurate information on your TransUnion credit report, and TransUnion is unable to verify the accuracy of the data, it is required to remove it from your report.

You can file a dispute with TransUnion online, by phone, or through the mail.

To begin the TransUnion credit report dispute process online, go here.

If you prefer to file a dispute with TransUnion by mail, you will need to provide as much information as possible, including your:

  • Name
  • Partial account number of the disputed item (from your credit report)
  • Current address (as well as your previous address, if you have lived at your current residence for less than 2 years)
  • TransUnion file number
  • Social Security number
  • Date of birth
  • The name of the company or creditor that reported the item you are disputing on your credit report
  • The reason for your dispute
  • Any corrections to your personal information (such as an updated address, married name, etc.)

Once you have completed this information, you can mail it along with copies of any other supporting documents to:

TransUnion Consumer Solutions
P.O, Box 2000
Chester, PA 19016-2000

Alternatively, you can contact TransUnion directly by phone, toll-free, at 833-395-6941 to file a dispute.

It can take up to 30 days after your information has been received by TransUnion receives your information for the dispute to be resolved.

If you are currently in the dispute process with TransUnion, you can check the status of the dispute online by creating an account and logging in. With an account, you can take any additional actions, check on other pending requests that you have with TransUnion, and sign up to get email notifications from TransUnion on the status of your dispute.

It’s important not to assume that TransUnion will revise the wrong or missing information on your credit report. After the dispute process has been finalized, be sure to request another copy of your report and carefully review it so that you can ensure all is up to date.

Hot Tip: In addition to filing a dispute directly with TransUnion, it can be beneficial to contact the involved lender or creditor directly. When doing so, ask if the lender or creditor has any supporting documentation or other proof of the incorrect transaction.

You may be able to rectify the situation directly through the lender or creditor. If this is the case, be sure that you still contact TransUnion to make sure that the information is revised on your credit report.

What Other Services Does TransUnion Offer?

In addition to providing credit report information, TransUnion offers several other free and premium services and products for both consumers and businesses. These include the following:

Credit Monitoring

With TransUnion’s credit monitoring services, you can have unlimited credit report and score access, and you can receive alerts to changes in your TransUnion, Equifax, and Experian credit reports. This service costs $24.95 per month.

Fraud Alert

Fraud alert
Enabling a fraud alert on your TransUnion credit report can help to deter fraudulent transactions and keep your identity safe. Image Credit: Rawpixel.com via Shutterstock

You can place a fraud alert on your TransUnion credit report.

You can opt to place your TransUnion fraud alert online or apply for a TransUnion fraud alert by phone at 800-680-7289. Alternatively, to request a fraud alert from TransUnion by mail, send the required information to TransUnion at:

TransUnion Fraud Victim Assistance
P.O. Box 2000
Chester, PA 19016

There are 3 types of fraud alerts you can choose from through TransUnion. These include:

  • Initial Fraud Alert: With an initial fraud alert through TransUnion, you may be concerned about becoming a victim of identity theft or other types of credit fraud. This type of alert will last for 1 year. You will be required to provide TransUnion with proof of your identity to place an initial fraud alert. Once the alert has been placed with TransUnion, the other 2 credit bureaus will also be notified to place an alert as well.
  • Extended Fraud Alert: An extended fraud alert can last for 7 years. If you have been a victim of identity theft and/or credit fraud, this can be a beneficial service for you. During the first 12 months, you are entitled to 2 free credit reports from all 3 of the big credit bureaus. You will be required to provide proof of identification to access this service.
  • Active Duty Military Alert: If you are in the military and you want to minimize your risk of identity theft and fraud while deployed, placing an Active Duty Military Alert on your TransUnion credit report can be beneficial. This type of fraud alert lasts for 1 year.

Credit Protection With Instant Alerts

TransUnion offers Instant Alerts that will send you an email any time an inquiry is made to your credit report. If someone tries to open a new credit card or a loan in your name, you will know and can quickly stop the process. There is no charge for this service.

TransUnion Credit Score Simulator

The TransUnion Credit Score Simulator is a part of TransUnion’s Credit Monitoring service. This tool shows you ways that your current credit score may change based on future actions and events. You can select from 14 different categories to determine how future actions could impact your TransUnion credit score.

TrueIdentity Free Identity Protection

Because identity theft is becoming one of the fastest-growing crimes today, TransUnion offers free identity protection. This service allows you to lock your TransUnion credit report with just a single click or swipe. It also provides you with alerts regarding changes to your credit information.

How To Contact TransUnion’s Customer Service

There are several ways that you can contact TransUnion’s customer support team, including online, by phone, or by mail. The contact information depends on the nature of your inquiry.

For general questions or assistance with filing a dispute with TransUnion, call 833-395-6938. Phone service hours at TransUnion are Monday through Friday between 8 a.m. and 11 p.m. Eastern time.

You can also find TransUnion on Facebook and Twitter. The social media support team responds to private messages and DMs Monday through Friday between 10 a.m. and 6 p.m. Eastern time.

Find more information on how to contact TransUnion based on your specific question or concern here.

Final Thoughts

If you have a credit card (or multiple credit cards) in your name or you have ever applied for a loan, then it’s likely that at least some of your personal and credit data can be found in the TransUnion database.

It’s essential to maintain a high credit score and positive information on your credit report to ensure that you qualify for the best credit offers and loan interest rates.

You’ll need to regularly review your report from TransUnion and the other 2 big credit bureaus to make sure that the details in your credit report are accurate. Accessing your credit information is easy, and in many instances, there is no cost for doing so. The benefits, however, can be exponential.


Frequently asked questions

What is the TransUnion credit score?

All 3 of the big credit bureaus have slight differences in their numerical credit scores. The TransUnion TransRisk score ranges from a low of 300 to a high of 850, where 850 is considered to be excellent. Consumers also have a VantageScore, which is the combination of your credit score from Equifax, Experian, and TransUnion. This score also ranges from 300 up to 850.

What is a TransUnion credit report?

Like Equifax and Experian, the TransUnion credit report provides information about your credit activity. This includes details regarding your payment history, the amount of credit you have (and the amount you currently have in use), and the type of credit that you have (such as mortgages, vehicle loans, and/or credit card balances).

Can I get a free credit report from TransUnion?

You may be able to obtain a free credit report from TransUnion if you have recently been denied for a loan or credit based on information on your TransUnion credit report.

In addition, all consumers are allowed 1 free credit report each year from all 3 of the credit bureaus. This report can be accessed by going to annualcreditreport.com.

There are also several websites that provide free credit reports and score information, including Credit Karma and Credit Sesame.

What is a TransUnion dispute?

If you find that there is inaccurate or outdated information on your TransUnion credit report, you can file a dispute to have it altered or removed. You can file a dispute with TransUnion by phone, mail, or online. For more information on initiating a TransUnion dispute, or to check the status of a dispute that is currently in process, start here.

Can you dispute hard inquiries?

You can dispute a hard credit inquiry by contacting the associated lender or creditor, or by contacting the credit bureau affiliated with the credit report where the information is found.

When going through the credit bureau, you can file an official dispute to state why you are disputing the information and request that it be removed. When doing so, it can be helpful if you also provide any supporting documentation that can help with your claim.

You can directly contact the lender or creditor that provided the inaccurate information to the credit bureau. If the information is removed by the lender or creditor, it is recommended that you still follow up with the credit bureau in order to ensure that the information is also removed from your credit report.

How do I freeze my credit with TransUnion?

You can contact TransUnion by phone or online in order to initiate a freeze.

In order to place a freeze on your credit with TransUnion via phone, you can call the company’s automated phone line at 888-909-8872. If you wish to speak to a TransUnion customer service rep, just follow the prompts to be connected with an agent.

How do I unfreeze my credit with TransUnion?

You can “unfreeze” your credit with TransUnion either permanently or temporarily. Go to your account and select the option to “Lift or Remove Your Freeze.” You can also contact TransUnion by phone at 888-909-8872.

More details on how to unfreeze your credit with TransUnion can be found on its site.

How do I lift a security freeze with TransUnion?

You can “unfreeze” your credit with TransUnion either permanently or temporarily. In order to life a TransUnion credit freeze, go to your account and select the option to Unfreeze. You can also contact TransUnion by phone at 888-909-8872.

More details on how to unfreeze your credit with TransUnion can be found on its site.

How to I cancel my TransUnion account?

To cancel your TransUnion account, you can log in to your account and select the tab for Membership Options. You can also contact TransUnion directly by phone at 833-395-6938. Customer service hours at TransUnion are Monday through Friday between 8 a.m. and 11 p.m. Eastern time.

How do I talk to a real person at TransUnion?

You can contact TransUnion’s Customer Support team directly by calling 833-395-6938.

Depending on your question or concern, there are other contact phone numbers for TransUnion.

Susan Wright

About Susan Wright

While writing about finance and insurance isn't something that keeps most people awake at night, it is what Susan Wright has focused on for more than 25 years. As a financial copywriter, Susan has an eye for money-related details such as credit and savings, and she loves to pass along helpful information to consumers. Susan holds 11 financial industry designations (including CLU, ChFC, RHU, REBC, ADPA, CITRMS, CIPA) as well as several licenses.

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11 comments

  1. William crawford December 28, 2019

    Your fax number given here does not work. “You have reached a non working number at transunion”
    Please advise.

    Reply

  2. Mark Kurzban May 21, 2020

    The fax numbers don’t work. None in the article and none in the comments. Please update this information as people rely on it! Many people have said these numbers don’t work and yet, the numbers are still up to confuse people

    Reply

    • Hi Mark,

      The fax number on the TransUnion website appears to have changed to 770-980-9414. I’ve updated our post to reflect that change. Please understand that we do not represent TransUnion, so we are not notified each time they change their fax number. If you ever need to get in contact with TransUnion directly, you can always call their phone number at 1-800-916-8800.

      Reply

  3. That fax number appears to be assigned to FactorTrust, Inc and not TU.

    Reply

    • Hi David,

      FactorTrust is a subsidiary of TransUnion, but it seems that TransUnion has removed their fax number from their website. If you need that information I recommend you contact their customer service line at 1-800-916-8800.

      Thanks for reading!

      Reply

Any thoughts or questions? Comment below!

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