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Avianca Review: Seats, Amenities, Customer Service, Baggage Fees, and More

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Ryan Smith
Updated: 
Edited by: Jessica Merritt
& Keri Stooksbury
Avianca Review: Seats, Amenities, Customer Service, Baggage Fees, and More
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Key Takeaways

  • Avianca has a solid network of domestic and international routes, with a focus on the Americas, and also offers service to Europe. Its economy and premium seats are average, but its business class doesn’t rival competitors.
  • Avianca’s loyalty program, Lifemiles, offers competitive award pricing and low cash copays. Still, the website is clunky, and fees for changing or canceling tickets are higher than those of other programs.
  • Skytrax ranks Avianca as a 3-star airline (out of 5).

Avianca is one of the oldest airlines in the world and Colombia’s flag carrier, with deep roots throughout Latin America. As a Star Alliance member, it connects to one of the world’s largest global networks, providing flyers with access to hundreds of destinations beyond its own routes. The carrier operates regional and long-haul services across the Americas and to Europe, serving cities from Bogotá and San Salvador to New York, Miami, Madrid, and beyond.

Customers praise Avianca for its extensive network, modern fleet, and premium business class on long-haul flights. However, common complaints focus on inconsistent service, confusing fare bundles, and customer support issues, particularly when things go wrong. Review platforms generally place Avianca in the midtier range — decent but far from flawless.

Here’s everything you need to know about Avianca.

Basic Information

  • Airline: Avianca
  • Alliance: Star Alliance
  • Category: Legacy international airline
  • Frequent flyer program: Lifemiles
  • Tagline: “The sky belongs to everyone”
  • Daily flights: 700 to 900 flights daily, based on season
  • Fleet: 140 aircraft
  • Main hubs: Bogotá (BOG), Colombia; San Salvador (SAL), El Salvador; and Lima (LIM), Peru
  • Destinations: Over 75 destinations in 25 countries across the Americas and Europe

Frequent Flyer Program

Avianca’s loyalty program is Lifemiles, one of the largest frequent-flyer programs in Latin America. Lifemiles lets you earn miles on Avianca flights and Star Alliance partners, which can be redeemed for award flights, upgrades, seat selection, and extras. The program is recognized for its extensive partner network, award flight availability, and regular promotions that can help reduce redemption costs. It’s also loved for its low taxes and fees when booking premium seats.

Avianca B787 Dreamliner at MAD closeup
An Avianca plane in Madrid. Image Credit: Ryan Smith

One of the strengths of Lifemiles is its flexible partner award pricing and the ability to use miles on dozens of Star Alliance airlines. However, the Lifemiles website and customer support — when booking or changing awards — leave a lot to be desired.

Elite status within Lifemiles offers higher mileage bonuses, priority services, and lounge access when flying Avianca and Star Alliance partners. The tier bonuses range from 10% at lower levels up to nearly 80% at the top tier for miles earned.

Accumulating Lifemiles is easy, thanks to its robust number of points transfer partners.

Hot Tip:

Learn more in our guides to the best ways to earn Lifemiles and redeem Lifemiles at top value.

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Ticketing Options

Economy Fares

Avianca economy A320 LAX SAL full cabin
Avianca’s economy cabin on the A320. Image Credit: Ryan Smith
  • Standard economy seat
  • 1 personal item and carry-on up to 10 kilograms (22 pounds) included on most fare types
  • Checked baggage included with Classic and Flex fares up to 23 kilograms (50 pounds)
  • Lower tiers (Basic/Light) often exclude checked bags and seat selection

On short regional flights, food and drinks may come at an extra charge, while most long-haul international flights include complimentary meals.

» Related: Avianca Airbus A320 Economy Class Review [LAX to SAL]

Premium Economy

Avianca doesn’t offer a premium economy class, unlike other airlines. However, it does sell a Premium product on some planes — especially those that lack a true business class.

Avianca A320 premium seats closeup
Premium seats on an Avianca Airbus A320 plane. Image Credit: Ryan Smith

These passengers don’t get preferred check-in or additional meals, but do get the following perks:

  • Seats at the front of the plane
  • Blocked middle seats
  • Additional seat features like outlets and device holders
  • Complimentary checked luggage
» Related: Pros and Cons of Avianca’s A320 Premium Seats: A Detailed Review

Business Class

Avianca Boeing 787 Business Class seat 6K
Seat 6K on a Boeing 787-8 Dreamliner. Image Credit: Daniel Ross
  • Lie-flat or enhanced recline seats on long-haul aircraft
  • Priority check-in and boarding
  • Extra baggage allowance (2 bags of 23 kilograms or 50 pounds each)
  • Business class lounge access
  • Enhanced meals and beverages

Short-haul regional flights may treat business as an upfront seat with extra legroom, but without the full long-haul service.

Hot Tip:

Avianca’s business class doesn’t match many of its competitors. Check out our reviews of Avianca business class from Miami to Bogotá and from Bogotá to São Paulo to learn the pros and cons.

Avianca Baggage and Other Fees and Add-Ons

Avianca’s baggage policies and fees vary by fare type and route. Here are example fees based on ticketed itineraries:

SCROLL FOR MORE

Route Type

Fare

Bags Included

Fee for Extra Bags

Domestic in South America

Classic/Flex

1 checked bag up to 23 kilograms (50 pounds)

$60 to $120

International long-haul

Classic/Flex

1 checked bag up to 23 kilograms (50 pounds)

$125 to $225

International long-haul

Basic/Light

None

$30 to $200

Oversized bag

All

–

$100 to $140

Overweight bag (up to 32 kilograms or 70 pounds)

All

–

$55 to $100

Carry-on bags are typically included with all fare types, but Basic/Light customers may have stricter limits and may need to purchase a carry-on in some markets. However, this doesn’t apply to personal items, such as a purse or small backpack that can fit under the seat in front of you.

Other Fees and Add-Ons

Change and Cancellation Fees (Cash Tickets)

Avianca’s published fare rules show specific change fees by region, and these are hefty:

  • Within Colombia: COP 120,000 ($30)
  • Within Ecuador: $30
  • South America international: $185
  • Other international: $210
  • UK flights: £150 ($190)
  • Europe: €180 ($195)
  • Flex and Business fares allow free changes (though a fare difference applies)
Hot Tip:

These fees apply specifically to paid tickets. If you booked a flight using points or miles, check out our guide to change and cancellation fees on award tickets.

Reservation Service Fees

  • Online bookings: $0 service charge
  • Phone or agent bookings: Some markets charge $25 to $50 in additional handling fees

Agent/service fees vary by country, but online booking generally avoids them.

Extra Legroom Seats

Avianca sells preferred seating (“Plus Seats” or exit rows) on many flights at the following prices:

  • $15 to $40 on short and medium routes
  • $40 to $90 on long-haul routes

Elite Lifemiles members may receive complimentary preferred seats or discounts, depending on status and originally booked fare type.

Onboard Wi-Fi

Avianca’s Wi-Fi coverage is inconsistent across its fleet. Some Boeing 787s offer connectivity, but many regional aircraft do not have Wi-Fi available at all. Where available, Wi-Fi typically requires purchase onboard; there are no published universal rates, and prices vary by flight length. Widespread free Wi-Fi is not currently offered.

» Related: Airplane Wi-Fi: How It Works, Airline Availability, Fees, and More

Onboard Food and Drinks

  • Long-haul: Complimentary meals and nonalcoholic beverages in most economy and business classes.
  • Short-haul regional: Many routes sell snacks and drinks rather than include them for all passengers, though customers in Premium may receive complimentary items.

The silver lining is that inflight offerings are varied if you’re looking to purchase something.

Avianca economy A320 LAX SAL inflight menu combo page
Combo deals on an inflight menu from Los Angeles to San Salvador. Image Credit: Avianca

Unaccompanied Minor

Avianca charges a fee for unaccompanied minor service, though the exact price varies by route and age:

  • $50 to $75 per segment domestically
  • $75 to $150 per segment internationally

Passengers must contact Avianca in advance to confirm pricing and book this service.

Pet Transportation

Emotional support and service animals may travel in the cabin at no additional charge. Pet travel, however, comes with additional fees.

Pets may travel in the cabin if they weigh up to 10 kilograms (22 pounds), including the container. Pets may travel in the luggage hold if they weigh up to 70 kilograms (154 pounds), including the container.

Avianca’s fees vary greatly, depending on the route you’re flying. For example, the pet fee in Colombia is around $20 for in-cabin pets and $53 for those in the luggage hold. However, a flight from South America to Europe sees these fees jump to $180 and $225, respectively.

Plus, Avianca charges a 10% to 20% surcharge on these fees, varying by route, if you show up at the airport with a pet that wasn’t added to your booking in advance. Full details, sizes, rules, and prices are available here.

How To Avoid Paying Excess Fees and Expenses

In the U.S., Avianca offers both the Avianca Lifemiles American Express® Card and Avianca Lifemiles American Express® Elite Card. Both cards come with complimentary Lifemiles Silver status, which provides perks on flights such as lounge passes, upgrades, priority check-in, access to preferred seats at no charge, an extra baggage allowance, and more.

Adding one of these cards to your wallet can help you avoid several of Avianca’s fees while adding comfort to your trip.

Avianca Lifemiles American Express® Elite Card
Avianca Lifemiles American Express® Elite Card
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The rating for this card has been determined by our own industry experts who know the ins and outs of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Avianca Lifemiles Elite card is a premium option for Avianca frequent flyers.

Avianca Lifemiles American Express® Elite Card
The Avianca Lifemiles Elite card is a premium option for Avianca frequent flyers.

Earn up to 100,000 miles: 60,000 lifemiles after spending $4,500 in the first 90 days, plus an additional 40,000 lifemiles after spending a total of $25,000 in the first 365 days.

Up to 100,000 miles
$249
Why We Like This Card

The Avianca Lifemiles Elite card is a premium offering for frequent Avianca flyers who want to earn more miles on every purchase and enjoy benefits like complimentary elite status.

Pros & Cons
Pros
  • 3x miles on Avianca Airlines or Lifemiles purchases
  • 2x miles on dining and all other travel, like hotels, taxis, and other airlines
  • 1x miles on all other purchases
Cons
  • Charges a $249 annual fee
  • Doesn’t earn transferable rewards
Read Full Review
Card Highlights
  • Earn up to 100,000 bonus miles: 60,000 lifemiles after spending $4,500 in the first 90 days, plus an additional 40,000 lifemiles after spending a total of $25,000 in the first 365 days.
  • 3x miles on Avianca Airlines or Lifemiles purchases
  • 2x miles on dining and all other travel, like hotels, taxis, and other airlines
  • 1x miles on all other purchases
  • Double your miles earnings up to 1,000 miles per month
  • Miles do not expire as long as you use your card
  • Complimentary Lifemiles+ membership, which includes:
    • Up to 6,000 miles annually
    • 10% back on Star Alliance flight redemptions
    • Up to 25% redemption discount on Avianca Airlines flights
    • Up to 40% more miles on Lifemiles hotels and Lifemiles cars
    • Up to 10% discount on Lifemiles cars
  • Complimentary Lifemiles Silver status
  • No foreign transaction fees
  • Annual fee of $249
Financial Snapshot
  • Foreign Transaction Fees: 

Using premium travel credit cards can significantly reduce your out-of-pocket costs on Avianca flights. For example, the Chase Sapphire Reserve® offers a $300 annual travel credit that automatically reimburses qualifying travel purchases, including baggage fees, seat selection charges, and change fees.

Because Avianca ticket extras (checked bags, seat fees, upgrades, etc.) are coded as travel purchases, they can be offset directly with credit cards offering annual travel credits.

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Cons
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The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

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Avianca Lounges

Avianca and its affiliates operate lounges at key airports, accessible to business class passengers and Lifemiles elite flyers.

Avianca lounge Bogota BOG table seating
Seating in the dining area at the non-elite lounge in Bogotá. Image Credit: Ryan Smith

Major locations include:

Amenities at these lounges typically include seating areas, snacks, beverages, Wi-Fi, and workspaces.

Inflight Inclusions, Amenities, and Seat Specs

Economy

  • Standard seat
  • Meals and drinks on long-haul flights
  • Carry-on included
  • Checked bags included with Classic/Flex fares

Premium Economy

  • Priority boarding
  • Extra legroom or preferred seating
  • Checked bag included

Business Class

  • Lie-flat seats on long-haul flights
  • Extra legroom seats at the front of the plane on short-haul flights
  • Lounge access
  • Premium meals and drinks

Seat Specs

SCROLL FOR MORE

Seat Type

Number

Bed Length or Row Pitch

Seat Width

Boeing 787-8 Layout 1

Business

20

76 inches

20 inches

Economy

222

32 inches

17.1 inches

Boeing 787-8 Layout 2

Business

20

76 inches

20 inches

Economy

271

31 inches

17.1 inches

Boeing 787-8 Layout 3

Business*

20

46 inches

19 inches

Economy

259

31 inches

17.1 inches

Airbus A319

Premium

12

33 inches

17.7 inches (plus a blocked middle seat)

Economy

132

28 inches

17.7 inches

Airbus A320

Premium

12

33 inches

17.7 inches (plus a blocked middle seat)

Economy

168

28-29 inches

17.7 inches

Airbus A320neo Layout 1

Premium

12

33 inches

17.7 inches (plus a blocked middle seat)

Economy

168

28-29 inches

17.7 inches

Airbus A320neo Layout 2

Premium

18

33 inches

17.7 inches (no blocked middle seat in this configuration)

Economy

170

28-29 inches

17.7 inches

* These planes came from Norwegian, which doesn’t offer business class. These seats were marketed by Norwegian as premium economy but are sold as business class by Avianca, despite having a 2-3-2 layout and offering only recline, not a lie-flat setup. It’s a disappointing experience.

Avianca Customer Satisfaction

Most Common Complaints

Avianca’s biggest negative feedback centers on customer service reliability, including operational disruptions, unclear communication, long wait times for phone changes, and confusing fare rules. Review sites often cite frequent flight changes, difficulty resolving issues, and dissatisfaction with refunds or changes.

Consumer Rankings and Ratings

Safety and Performance

Avianca has a generally solid safety record and meets global aviation standards. The airline’s operational challenges and customer complaints don’t mean this is an unsafe airline. In fact, over 85% of Avianca’s flights operate on time, ensuring you arrive at your destination on schedule.

Recent Awards

Avianca didn’t take home any honors at the latest Skytrax awards. Its Star Alliance membership contributes to broader alliance accolades, but there aren’t any specific airline honors for Avianca beyond regional achievements.

Final Thoughts

Avianca remains a cornerstone of Latin American aviation with more than a century of history and a major network connecting the Americas and Europe. Its Star Alliance membership greatly expands connectivity and redemption options for flyers.

Yet it’s an airline where service quality and customer experience vary widely by route and experience. If you’re using Lifemiles strategically and value network reach, Avianca delivers compelling options. But for travelers who prioritize consistent service and hassle-free support, temper expectations and prepare to manage quirks — especially around fees and customer support.

Featured Image Credit: Ehsan Haque

Frequently Asked Questions

What destinations does Avianca fly to?

Avianca serves over 75 destinations in about 25 countries across the Americas and Europe, with major hubs in Bogotá, San Salvador, and Lima.

How does Avianca’s Lifemiles program work?

Lifemiles lets you earn miles on Avianca and Star Alliance flights, then redeem them for flights and upgrades. Partners and promotions can enhance value, and award pricing can provide great value, especially with the lack of carrier surcharges you’ll find in other programs, but watch out for fees if you need to change or cancel a ticket.

Are meals included on Avianca flights?

Long-haul international flights typically include meals and nonalcoholic drinks in economy, while short regional flights usually offer buy-on-board options instead. In business class, however, expect a minimum of complimentary drinks on short flights but a full meal service on longer trips.

Does Avianca have Wi-Fi onboard?

Wi-Fi is not universally available. Only select widebody aircraft offer connectivity, and there’s no consistent free internet offering.

How do I avoid extra fees on Avianca?

Use travel credits from cards like the Chase Sapphire Reserve card or Capital One Venture X card to offset baggage and change fees, or book higher fare classes upfront that include baggage and flexible changes. Additionally, you can consider adding either of Avianca’s U.S.-issued credit cards to your wallet for extra perks that help you avoid fees, such as preferred seats and complimentary checked baggage.

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About Ryan Smith

Ryan completed his goal of visiting every country in the world in December of 2023 and is now revisiting some favorites. Over the years, he’s written about award travel and credit cards for publications like AwardWallet, The Points Guy, USA Today Blueprint, CNBC Select, Tripadvisor, Point.me, Forbes Advisor, and more.

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Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. The information provided is for informational purposes only and should not be considered financial, tax or legal advice.

Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site — and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position.

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Editorial Disclosure: 

The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer.