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British Airways Boeing 777 Club Suite Review [JFK to LHR]

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Daniel Ross
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Daniel Ross

Senior Content Contributor

Countries Visited: 56U.S. States Visited: 17

Daniel has loved aviation and travel his entire life. He earned a Master of Science in Air Transport Management and has written about travel and aviation in publications like Simple Flying, The Points...
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Jessica Merritt

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A long-time points and miles student, Jessica is the former Personal Finance Managing Editor at U.S. News and World Report and is passionate about helping consumers fund their travels for as little ca...
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Keri Stooksbury

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With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...

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Airline: British Airways
Aircraft: Boeing 777-200
Flight #: BA178
Route: New York (JFK) > London Heathrow (LHR)
Date: April 27, 2022
Duration: 6hr 17mins
Cabin and Layout: British Airways Club Suite 1-2-1
Seat: 9K
Cash used: $1,524 one-way

When flying from the U.S. back to the U.K., I always try and book a day flight, as I much prefer it to a red-eye.

American Airlines, British Airways, United, and Virgin Atlantic are the only 4 airlines that offer nonstop daytime flights from New York to London.

With that in mind, I was pretty limited to my options, but I managed to bag myself a pretty “Suite” deal.

Booking British Airways Club Suite

Having originally booked a British Airways World Traveller Plus (premium economy) ticket, I ended up flying in Club Suite (business class). Initially, I was very happy with the $935 bargain one-way fare from New York (JFK) to my hometown of Newcastle (NCL) via London (LHR).

However, I managed to pay just $1,524 for a one-way Club Suite ticket for the New York (JFK) to London (LHR) sector. That’s incredible value considering the average one-way fare will set you back a cool $5,028!

How did I do it? Well, you’ll have to read on to find out.

This is also a great example of where using miles isn’t always the best option.

The equivalent cash value of the suggested 60,000 Avios + £638.85 (~$788) option comes to a staggering $1,552 (per our current points valuations)

Avios costs from New York to London with BA
Image Credit: British Airways

As ever, when booking a flight, we always advise using a card that will give you bonus points for booking. In this case of British Airways, the highest bonus would be 5x points per dollar spent when purchasing with either the Chase Sapphire Preferred® Card, Chase Sapphire Reserve®, or The Platinum Card® from American Express. You could also use your British Airways Visa Signature® Card which would earn you 3x Avios per dollar spent.

As I live in the U.K., I used the British Airways American Express® Premium Plus Card, the U.K. equivalent of the British Airways Visa card, which also earns 3x Avios per pound spent.

New York’s John F. Kennedy International Airport (JFK)

It was an early start at JFK, but the sunrise over the airport at 6 a.m. made up for the sore eyes.

British Airways Boeing 777 300 Club Suite JFK Terminal 8
JFK Terminal 8.

Check-in

Alaska Airlines, All Nippon Airways, British Airways, Iberia, Icelandair, and United all use JFK’s Terminal 8.

There’s a screen advising passengers in which zone they’ll find their airline’s check-in desks.

British Airways Boeing 777 300 Club Suite JFK check in directions
Check-in info.

The main check-in area was very quiet. This is because almost all transatlantic flights back to Europe depart in the evening.

British Airways has a separate check-in section to the left of the main area.

British Airways Boeing 777 300 Club Suite JFK terminal 8 check in hall
A quiet Terminal 8.

Passengers had the option of using the kiosks before heading to the bag drop.

British Airways Boeing 777 300 Club Suite JFK BA kiosk
Check-in kiosks.

Following round to the right were the bag drop and regular check-in area for World Traveller (economy) and World Traveller Plus (premium economy) passengers, which echoed the quietness of the main terminal area.

British Airways Boeing 777 300 Club Suite JFK economy bag drop
Economy check-in.

The next 2 check-in areas are reserved for First and Club World (business class) passengers, as well as those with British Airways Executive Club or Oneworld elite status.

British Airways Boeing 777 300 Club Suite JFK First and Club World check in
Entrance to First and Club check-in.

My World Traveler Plus (premium economy) ticket meant I wouldn’t have been eligible to check in at the first area set out for Club World and Silver members of the Executive Club (Oneworld Sapphire).

British Airways Boeing 777 300 Club Suite JFK Club World check in
Empty Club World check-in.

And my ticket certainly didn’t grant eligibility to use BA’s dedicated First and Gold member check-in area at JFK. However, as this was to be my first flight as a British Airways Gold Status (Oneworld Emerald) holder, I was able to check it out.

Bottom Line: To climb through the ranks of the British Airways Executive Club, you need to earn Tier Points. These are earned by flying British Airways or other Oneworld member carriers — such as American Airlines. I earned 210 Tier points when flying American Airlines Flagship First and 140 when flying Flagship Business at the start of my trip, which was enough to get me over the then 1,125 Tier Point threshold to earn Gold status.

As a British Airways Gold member, you’re eligible to use the most exclusive First check-in area no matter which cabin class you’re flying.

British Airways Boeing 777 300 Club Suite JFK First check in
Entrance to First check-in.

My first First check-in experience was flawless thanks to Nona.

We got off to a great start as I noticed she had a Greek flag on her name tag, meaning she speaks Greek. I jumped at the chance to practice my very basic Greek and she loved it!

Next up, I asked how much an upgrade to Club Suite would be as I’d heard via fellow Upgraded Points staffer Nick Ellis that upgrades were going for around $500. For the chance to fly Club Suite long-haul for the first time and review the product for the website, I thought that was a great deal.

Nona confirmed the upgrade would be $589. I snapped it up without hesitation. Within seconds, the payment was processed and I had my very first long-haul Club Suite ticket. I was like a kid at Christmas.

British Airways Boeing 777 300 Club Suite JFK check in agent Nona
I’m sure Nona was smiling behind her mask. She’s an absolute credit to British Airways and the customer service industry in general.

All British Airways priority customers get to use BA’s Fast Track security lane.

British Airways Boeing 777 300 Club Suite JFK fast track security sign
Another perk of being a British Airways elite.

Galleries Lounge

Next up was a quick visit to the British Airways Galleries First Lounge at JFK — another first for me.

A sign immediately after clearing security showed me the way.

British Airways Boeing 777 300 Club Suite JFK British Airways Galleries Lounge signage
Turn left for the British Airways and Alaska lounges.

A few steps more and it was up a set of escalators next to the Duty Free Americas entrance.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge directions
Finding the British Airways Galleries Lounge at JFK is easy.

The arrival landing is where you find the entrance to both the Alaska Lounge and British Airways Galleries Lounge. I could have accessed both given that Alaska Airlines is also a Oneworld member airline.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge entrance
Alaska Airlines and British Airways lounge entrances.

To my dismay, BA’s First lounge at JFK only opens for its evening flights.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge British Airways sign
British Airways Galleries lounges entrance.

British Airways Boeing 777 300 Club Suite JFK Galleries First Lounge closed
First Lounge: Closed.

So instead of turning left, I turned right into the part of the Galleries Lounge reserved for Club World and those with British Airways Silver (Oneworld Sapphire) status.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge British Airways logo
Welcome to the British Airways Galleries Lounge at JFK.

The first few zones of the lounge were pretty much empty at this early hour.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge empty space
Empty café area.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge
Empty bar area.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge empty first room
Empty bar/café area.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge TV area
Empty TV area.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge empty second room
Empty seating area.

Once I turned left where the lockers were, that’s when I started to see people milling around.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge lockers
The lockers were still out of use due to COVID-19 reasons.

A complete refurbishment of the lounge was completed in 2019. Given almost 2 years of barely any travel from early 2020, the space still felt fresh and new.

Depending on what I wanted to do with my time in the lounge, I could have picked from a variety of seating, including high stools at a table, comfy armchairs, leather booths, or restaurant-style tables and chairs.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge high table seating
High chairs and tables.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge seating area
Cozy armchairs and booths.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge arm chair seating
More cozy armchairs.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge dining area
Restaurant-style tables and chairs.

My only complaint about this lounge is the lack of windows. In a busy international airport such as JFK, it’s a shame not to be able to see out onto the apron or runways.

I got excited when I saw the doors to what looked like a terrace. Alas, the doors were locked.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge comfy seating and closed terrace
The outdoor terrace, just past the seating, was closed.

Except for the dining area, power outlets could be found by almost every seat. The ports were compatible with U.S. plugs with a few USB ports here and there.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge power outlet
Pop-up power port.

British Airways has maintained at-table hot food ordering using a QR code, which started because of the pandemic. I’m a fan and I hope it’s here to stay. Having food served at your table is a far more premium experience than queueing for a buffet.

The hot breakfast was the BA Breakfast Platter — basically a pick and mix breakfast. There were scrambled eggs, bacon, pork sausage, baked beans, and home fries.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge menu
BA Breakfast Platter options. Image Credit: British Airways

I liked that I was able to select just egg whites rather than whole eggs for my scramble.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge menu
Egg whites only, please. Image Credit: British Airways

My egg white scramble, home fries, and 2 pork sausages were delicious.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge breakfast
My BA Breakfast Platter.

There was also a whole host of grab-and-go options available, including fruit (wrapped in plastic — I will never understand this), a make-it-yourself granola, fruit, and yogurt bowl, pastries, a bread, bagel, and English breakfast muffin stand, and, of course, pancakes. It wouldn’t be American without pancakes after all, would it?

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge fruit
Apples do not, I repeat, do not need to be wrapped in plastic.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge fruit and granola
A healthier option.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge pastries
Pastries.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge toast and bagel cart
Toast-your-own bagel, bread, or English muffin.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge pancake station
Pancake maker.

To drink, Pommery Champagne was on ice. At just after 7 a.m., it was a little too early for me to indulge.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge Champagne selection
Is it ever too early for Champagne?

I was happy to see a bean-to-cup espresso machine. The coffee was great, too.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge coffee and tea station
You could help yourself to coffee and tea

Self-serve juices, sodas, wines, spirits, and pour-your-own Brew Dog beer on tap were also on offer.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge juice
Apple and cranberry juice.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge sodas
Sodas.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge wine selection
Red wines.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge liquor selection
Spirits.

British Airways Boeing 777 300 Club Suite JFK Galleries Lounge Brew Dog beer taps
Pour-your-own Brew Dog.

Hot Tip: Learn more about how to access British Airways lounges (Concorde, Galleries, Arrival), as well as our full list of U.S. British Airways lounges and locations, hours, and more.

Boarding at JFK

After what felt like just 2 minutes in the lounge, it was time to head to gate 9 — just a short walk from the lounge.

British Airways boards passengers who need extra time or those traveling with children first, after which it’s priority boarding for groups 1 through 3. As a Gold status holder, I get to board with group 1 whichever class I’m traveling in.

British Airways Boeing 777 300 Club Suite JFK gate Priority Boarding
Groups 1 to 3 are classed as priority for British Airways.

British Airways Boeing 777 300 Club Suite JFK Gate 9 General Boarding
General boarding is for groups 4 to 9.

As usual, a line had formed at the gate before boarding had started. Of the 4 people in front of me, 2 were asked to wait their turn as they’d tried to board before their group was called. It’s a pretty simple system to follow…

British Airways Boeing 777 300 Club Suite JFK gate queue
It’s easy: just wait your turn.

A whole 38 minutes before our scheduled departure, I was already on board BA’s 25-year-old Boeing 777-200 registered G-VIIA. There was no view of the aircraft from the gate, but I managed to snap this from the AirTrain en route to the terminal.

British Airways Boeing 777 300 Club Suite JFK aircraft at gate
BA’s G-VIIA.

And this was my home for the next 6-ish hours: Seat 9K. A definite improvement from premium economy.

British Airways Boeing 777 300 Club Suite seat
Seat 9K.

I couldn’t have asked for a better view, either.

British Airways Boeing 777 300 Club Suite seat view at JFK
Just look at those GE90 engines.

Shortly after getting comfy, 3 cabin crew members passed through the cabin at intervals of a few minutes and handed out Club World menus, an amenity kit (or wash bag as it was referred to), a bottle of water, and the all-important welcome drink. I can’t help but think it would be a simpler process and less work for the crew to have these items already waiting on each seat.

British Airways Boeing 777 300 Club Suite menu
Club World menu.

British Airways Boeing 777 300 Club Suite water
Pre-departure water.

I could have chosen from a glass of water, orange juice, or Champagne.

British Airways Boeing 777 300 Club Suite welcome drink
Welcome drink selection.

To toast the end of an incredible 10-week trip, I treated myself to a glass of bubbles.

British Airways Boeing 777 300 Club Suite welcome drink cheers
Cheers.

On Board British Airways Boeing 777-200

As we taxied to the runway, JFK treated me to some perfect AvGeek scenery.

British Airways Boeing 777 300 Club Suite view of Delta Boeing 767
Delta 767.

British Airways Boeing 777 300 Club Suite view of EL AL Boeing 787 Dreamliner
EL AL Boeing 787 Dreamliner.

British Airways Boeing 777 300 Club Suite view of Hawaiian Airlines A330 200
Hawaiian Airlines Airbus A330.

To top it off, being on the starboard (right) side of the aircraft heading to JFK’s runway 31L meant stunning views of the Manhattan skyline.

British Airways Boeing 777 300 Club Suite view of New York skyline
The Manhattan skyline never gets old.

After a quick taxi, we were third in line for takeoff after 2 JetBlue birds headed off to sunnier climes.

British Airways Boeing 777 300 Club Suite 3rd in line for take-off
JetBlue Airbus jets waiting for takeoff.

We left the ground at 8:13 a.m. — 18 minutes after our scheduled departure time.

British Airways Boeing 777 300 Club Suite view of Delta aircraft at JFK
JFK is an important hub for Delta.

The view of the Manhattan skyline was even more impressive from the sky.

British Airways Boeing 777 300 Club Suite view of Manhattan from sky
Bye for now, NYC.

Then we rotated counter-clockwise through 270 degrees to these beautiful views of Long Island.

British Airways Boeing 777 300 Club Suite view of Long Island
View of Long Island.

Club Suite Seat

BA’s Club Suite seat looks smart, to say the least. The black felt, black plastic, and wood-finish paneling are offset nicely by the bright white headrest and the white cross accents of the dark navy seat fabric.

Even though I only upgraded to Club World at check-in, I was able to snag a window seat in the 1-2-1 configured cabin. This configuration gives all business class passengers direct aisle access and is a far superior layout to BA’s out-of-touch 2-4-2 Club World cabins you still find on other aircraft, including the Boeing 787 Dreamliner and Airbus A380.

British Airways Boeing 777 300 Club Suite seat close up
The Club Suite seat.

British Airways Boeing 777 300 Club Suite seat 9K with glass of Champagne
Wide-angle view of the Club Suite seat.

As my seat was located at the bulkhead in the first row of the larger, second Club Suite cabin, this is also where bassinets for babies are fitted.

British Airways Boeing 777 300 Club Suite seat 9K
Welcome to 9K.

The second most notable addition to the Club Suite is the sliding door for increased privacy.

British Airways Boeing 777 300 Club Suite seat and captain
The door sides across once the latch is released by the crew.

With a gap of a couple of inches, the Club Suite cannot be considered “fully enclosed.”

British Airways Boeing 777 300 Club Suite enclosed suite
A small gap remains.

Even still, I was more than happy with the improved privacy of the Club Suite.

British Airways Boeing 777 300 Club Suite enclosed suite selfie
Suite life.

An armrest on the aisle side could be lowered or raised to my preference.

British Airways Boeing 777 300 Club Suite seat armrest
The armrest.

The seat’s position could easily be changed using the panel to my right. Presets included takeoff/landing, a 45-degree angled position, and the most important: fully flatbed.

British Airways Boeing 777 300 Club Suite seat control panel
Seat control panel.

British Airways Boeing 777 300 Club Suite seat flat
Lie-flat seat with the door closed.

British Airways Boeing 777 300 Club Suite seat flat from above
Lie-flat seat from above.

British Airways Boeing 777 300 Club Suite seat flat from below
Lie-flat seat from the side.

The main storage areas were 2 compartments underneath the window that flipped open with the pressing of a button.

British Airways Boeing 777 300 Club Suite seat storage
At-seat storage.

The larger of the 2 is where I found my headphones, as well as an international charging outlet, 2 USB ports, and the headphone port.

British Airways Boeing 777 300 Club Suite seat main storage
Headphones and sockets.

Up next to my shoulder was a reading light and a small door, which opened to reveal a mirror and a small space that was big enough to store my passport and document wallet.

British Airways Boeing 777 300 Club Suite seat mirror
Small storage area, mirror, and reading light.

Underneath the IFE screen was the tray table that could be released with a small catch.

British Airways Boeing 777 300 Club Suite seat table release close-up
Table release.

When the table was extended, I again found it rather awkward and fiddly to find the catch. Another small storage area perfect for a bottle of water could be found down by the right of my feet.

British Airways Boeing 777 300 Club Suite seat table release
Find the catch.

Once fully extended, the tray table was more than big enough for my 13-inch MacBook Air.

British Airways Boeing 777 300 Club Suite seat table with laptop
Always ready to work.

The Club Suite also has ample legroom: my legs didn’t even reach the footrest (these slippers are from my flight over to the U.S. in Mint with JetBlue).

British Airways Boeing 777 300 Club Suite seat legroom
Legroom for days.

Club Suite Cabin

British Airways is currently retrofitting some of its Boeing 777 aircraft with its Club Suite product.

You’ll know if your aircraft has the Club Suite while selecting your seat at booking. There’s a smaller forward cabin of 13 seats starting at row 5. Rows 5 through 7 are in a 1-2-1 configuration and then 8K is the only seat in row 8 at the back of the cabin.

British Airways Boeing 777-200 seat map
British Airways Boeing 777-200 Club Suite seat map. Image Credit: British Airways

British Airways Boeing 777 300 Club Suite seat 5K
Seat 5K in the first row of Club Suite.

British Airways Boeing 777 300 Club Suite smaller cabin
The smaller Club Suite cabin from 8K.

British Airways Boeing 777 300 Club Suite smaller cabin
The smaller Club Suite cabin from row 7.

British Airways Boeing 777 300 Club Suite smaller cabin
The smaller Club Suite cabin looking back from row 5.

British Airways Boeing 777 300 Club Suite smaller cabin middle seats
The smaller Club Suite cabin looking across from seat 6F.

The main Club Suite cabin has 36 seats in 9 rows in a 1-2-1 configuration.

The seat map of Club Suite on British Airways' 777-200
The seat map of Club Suite on British Airways’ 777-200. Image Credit: British Airways

British Airways Boeing 777 300 Club Suite cabin from row 14
The larger Club Suite cabin looking forward from row 14.

First Cabin

I got on the aircraft as early as I could so I can snag a couple of snaps of the First cabin. It’s just 8 seats in 2 rows in a 1-2-1 configuration.

British Airways Boeing 777 300 Club Suite from First cabin
Looking from row 2 in First back into the smaller Club Suite cabin.

British Airways Boeing 777 300 First old cabin
Looking forward from the back of the First cabin.

British Airways Boeing 777 300 First seat 2K
Seat 2K.

Economy Cabin

Down the back, the cabin seemed tiny. Still, there were a total of 134 seats, mostly in rows of 10 in the 3-4-3 configuration you typically find on Boeing 777 aircraft.

British Airways Boeing 777 300 Club Suite economy cabin
Looking forward from row 40 in the economy cabin.

For some reason on my cabin trip, I didn’t get a snap of the World Traveller Plus cabin. I’ll do better next time!

Food and Beverage

I was asked what I’d like from the menu at just after 9:10 a.m. By this point, I was pretty hungry as I didn’t have the time to finish what I’d ordered in the lounge.

More often than not, my inflight breakfast experiences have been rather lackluster — especially as a second or final meal on landing after a red-eye.

As BA178 is BA’s day flight across the Atlantic, the first and main meal of the flight was breakfast, so I was apprehensive that it wouldn’t cut it.

It turns out that I couldn’t have been more pleasantly surprised.

My options were: traditional British breakfast (scrambled eggs, pork sausage, back bacon, grilled plum tomato, sautéed button mushroom), scrambled eggs with sautéed potatoes and slow-roasted tomatoes, or hazelnut French toast with chocolate sauce and poached pear.

Each main course would come accompanied by fresh seasonal fruit and Greek yogurt with dried fruit.

It was really tasty. And not the typically over-salted tasty that you often get in the sky.

The eggs and potatoes weren’t at all dry, and the roasted tomatoes made for a perfect accompaniment.

British Airways Boeing 777 300 Club Suite fb breakfast
How do you like your eggs in the morning? Scrambled and at 37,000 feet in a British Airways Club Suite, please.

British Airways Boeing 777 300 Club Suite fb scrambled egg
A rare sight: well-cooked scrambled eggs on a plane.

Coffee and tea were offered, but I went with sparkling water, as I don’t drink drip coffee on planes and I’m one of the only Brits who doesn’t like tea.

I’d love it if British Airways started serving espresso in the premium cabins.

With just under 4 hours to go, my appetite came back with a vengeance.

I could have picked something from the snack bar in the galley between the 2 Club Suite cabins, but I didn’t fancy anything.

British Airways Boeing 777 300 Club Suite fb snack bar
Club World snack bar.

Instead, I ordered my first full alcoholic drink when I passed through the galley after popping to the bathroom. At this point, it was 11:17 a.m. EST and 4:17 p.m. BST, so I figured it was a fair time to start drinking in both time zones.

A crew member then popped her head around the curtain and asked if I’d like regular or pink. The pink option must be new as, if I’m not mistaken, British Airways previously only served pink bubbles in First cabins and lounges.

British Airways Boeing 777 300 Club Suite fb Champagne and wingtip
“There’s no time limit for alcohol in aviation” — anonymous Air Canada pilot I met on a flight recently.

It was a Besserat de Bellefon Brut Rosé and, had it been properly chilled, it would have been exquisite.

The same crew member apologized about the temperature, explaining that the bottle “hadn’t been in the chiller for long.”

British Airways Boeing 777 300 Club Suite f&b rosé Champagne
Besserat de Bellefon Brut Rosé Champagne.

I switched out to a glass of the regular Besserat de Bellefon, which was indeed as chilled as it should be.

British Airways Boeing 777 300 Club Suite fb Champagne
Bubbles and wingtips.

A couple more hours passed before our pre-landing meal was served. I had 2 options to choose from: pastrami, Swiss cheese, and mustard mayonnaise panini, or a chickpea and oven-roasted sweet potato and mint labneh wrap. I went for the latter, and it hit the spot nicely. It had a nice kick to it, too.

My wrap was served with a small side salad, a packet of Miss Vickie’s chips, and a chocolate pecan brownie.

My meal was served with a dirty tray cloth, but I think that was just from when it was carried to my seat.

British Airways Boeing 777 300 Club Suite seat fb pre landing meal
The second meal.

British Airways Boeing 777 300 Club Suite fb brownie
The chocolate pecan brownie.

British Airways Boeing 777 300 Club Suite fb chips
Miss Vickie’s chips.

On my tour of the cabins, I noticed a small snack basket at the back of the economy cabin, where I snagged this pack of Belgian chocolate biscuits (I asked first).

British Airways Boeing 777 300 Club Suite fb chocolate biscuits
Chocolate biscuits will always make me happy.

Amenities

The 17-inch Club Suite IFE screens are far superior to their outdated Club World counterparts. They at least seem larger and can be watched from gate to gate. Before we took off, I noticed my screen wasn’t on whereas my neighbor in 9F was already watching hers.

British Airways Boeing 777 300 Club Suite IFE screens
IFE screens.

No matter how hard I tapped, the screen didn’t turn on.

British Airways Boeing 777 300 Club Suite IFE not working
Computer says no.

I let Angela (one of the crew) know and she immediately offered to reset the screen. When it turned back on, nothing had changed. I was offered to move to another seat, but there were no spare seats by the windows, so I stayed put.

British Airways Boeing 777 300 Club Suite IFE reset
IFE screen reset.

The crew then did a second reset which, at first, seemed to have done the trick. The tactility had improved, but I still needed to tap a couple of times with force for the screen to respond.

Instead, I resorted to using the handset, which was very easy to use and more practical than leaning forward to tap the screen.

British Airways Boeing 777 300 Club Suite IFE handheld remote
The IFE handset.

I highly recommend “Superintelligence.” I laughed so hard, I cried, but I’m a sucker for any film featuring Melissa McCarthy.

British Airways Boeing 777 300 Club Suite IFE film selection
Superintelligence.

BA’s Club headphones felt cheap and certainly weren’t “noise canceling” as advertised.

British Airways Boeing 777 300 Club Suite headphones
Headphones.

The White Company amenity kit was handed out before we took off. The faux-leather case was filled with flight socks, an eye mask, a dental kit, earplugs, lip balm, moisturizers, and the ever-tiny pen.

British Airways Boeing 777 300 Club Suite amenity kit
The White Company amenity kit.

At my seat when I boarded was a sizeable pillow and a duvet and mattress protector in a fabric casing — all by The White Company.

British Airways Boeing 777 300 Club Suite seat
Waiting at my seat upon boarding.

British Airways Boeing 777 300 Club Suite seat bedding
Bedding close-up.

British Airways Boeing 777 300 Club Suite seat with mattress protector
Mattress protector.

British Airways Boeing 777 300 Club Suite seat with bedding enclosed suite
Bedtime in the Club Suite.

I was easily able to connect to the Wi-Fi and choose my package.

British Airways Boeing 777 300 Club Suite Wi-Fi homepage
.air home screen.

Wi-Fi in First is free. For everyone else, the options start at £4.99 (~$6.27) for browsing and streaming and just £2.99 (~$3.75) for messaging.

British Airways Boeing 777 300 Club Suite Wi-Fi pricing
Wi-Fi packages.

I went for the £14.99 (~$18.84) flight pass, as I needed to work for most of the flight.

British Airways Boeing 777 300 Club Suite Wi-Fi pricing
Packages for browsing and streaming.

At first, the Wi-Fi seemed a little sketchy. I did a speed test to check, and the speed wasn’t bad at all: 56.01 Mbps download and 4.31 Mbps upload. I’m just glad I uploaded the images I needed before the flight.

British Airways Boeing 777 300 Club Suite Wi-Fi connection
Thumbs up for the Wi-Fi.

Cleanliness

I was a bit disappointed with how unclean my seat area was. It was by no means filthy, but I’d expect higher standards from British Airways — especially given that this aircraft landed the night before, so there were no excuses for not having enough time to clean properly.

Crumbs and general dust and dirt could be found in the smaller of the 2 storage areas and along the side of the seat.

British Airways Boeing 777 300 Club Suite seat smaller storage
No excuse.

British Airways Boeing 777 300 Club Suite seat dirt
No proper cleaning was done here.

And the larger storage area where the outlets were was soaking with some unidentified liquid.

British Airways Boeing 777 300 Club Suite seat main storage wet
Not what you expect to see.

Rather than clean it properly, a crew member stuffed this mattress protector into the storage area where it remained for the rest of the flight.

British Airways Boeing 777 300 Club Suite storage drying
I suppose it was better than nothing…

Bathroom

The 2 bathrooms I used were on either side of the galley area in between the 2 Club Suite cabins.

The first was on the small side.

British Airways Boeing 777 300 Club Suite bathroom
The smaller bathroom.

And the second was quite a bit larger.

British Airways Boeing 777 300 Club Suite bathroom
The larger bathroom.

Both had baby changing facilities and The White Company products.

British Airways Boeing 777 300 Club Suite bathroom space
The larger bathroom.

British Airways Boeing 777 300 Club Suite bathroom amenities
The White Company products.

COVID-19 Protocols

This was my first long-haul flight without having to wear a mask and it felt great! Honestly, I was just happy to see people’s smiling faces again — especially the crew!

Service

I’d say the service overall was average with an exception to the rule.

For starters, it was almost an hour into the flight before the first drink order was taken, which I thought was longer than usual.

Most of my interactions were with Abigail, who was top class — she stole the show for me.

She was the most proactive of all the crew at popping through the cabin and checking up on passengers. She made sure I was always topped up.

British Airways Boeing 777 300 Club Suite fb freeflowing Champagne
Abigail kept the bubbles free-flowing.

The most proactivity I noticed from the crew was in clearing away finished meals all the while still serving other passengers.

After food service, the crew pretty much stopped passing through the cabin. I’d finished my sparkling water and as the curtain was shut, I couldn’t catch anyone’s attention to ask for another drink. I could have used the call bell, but I decided to head to the galley instead where each of the 3 crew members who were there were all chatting and on their phones.

I was told that I could help myself from the galley whenever I wanted. I don’t know whether this self-service is normal practice for British Airways now in Club, but in previous experiences, cabin crew was very proactive at walking through the cabin making sure drinks were topped up.

I must also shout out to Andrew who was working mainly in the economy cabin. It was his first long-haul flight with British Airways as cabin crew and it was as if he’d been doing it for years.

Arrival

Before I knew it, we were descending through the U.K.’s clouds on approach to London.

British Airways Boeing 777 300 Club Suite LHR approach
Welcome home.

We landed in an easterly direction on runway 9L, which meant we didn’t get the usual London flyover that I was hoping for after so long away from home.

British Airways Boeing 777 300 Club Suite LHR
Heathrow Terminal 5.

British Airways Boeing 777 300 Club Suite LHR arrival
Taxiing at Heathrow.

I headed straight to the Galleries First lounge to wait for my connecting flight to Newcastle, where I was treated to some spectacular AvGeek views that included this Emirates A380 donning the beautiful Dubai Expo livery.

British Airways Boeing 777 300 Club Suite Emirates Dubai EXPO livery
Emirates A380 in Dubai Expo livery.

Final Thoughts

The most important question I should probably answer here is, “Was paying for the upgrade from World Traveller Plus to Club Suite worth it?” My answer is this: I would do it again in a heartbeat.

Realistically speaking, there was no real need for me to splash out for a relatively short daytime hop across the Atlantic. However, flying long-haul in BA’s Club Suite for the first time is a flight I’ll remember forever.

British Airways will always have a special place in my heart. There’s nothing quite like arriving at the airport before heading back to the U.K. and seeing a British Airways jet waiting for you. It just feels like home.

The Club Suite is poles apart from the old Club World seat — I’d have been happy there for at least double the length of time. I loved the extra feeling of privacy that the sliding door gave.

I was pleasantly surprised with the tasty, well-cooked breakfast and the food and beverage options in general.

Aside from the exceptions I mentioned above, I was a little disappointed with the overall lackluster effort from the crew. As a business class passenger, I’d have expected more proactivity and far more frequent cabin walkthroughs.

British Airways Boeing 777 300 Club Suite all smiles in the enclosed suite
Suite life.

The information regarding British Airways American Express® Premium Plus Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

For rates and fees of The Platinum Card® from American Express, click here.

Frequently Asked Questions

Is British Airways Club Suite better than Club World?

Club Suite is a far superior product to Club World.

How do I know if my flight has Club Suites?

At the seat selection stage of booking, you’ll know if your aircraft has Club Suite if the cabin is in a 1-2-1 configuration.

Are Club Suites private?

Club Suite seats have a sliding door for increased privacy.

Which aircraft have Club Suites?

All of British Airways’ A350 aircraft have Club Suites. The airline is also retrofitting other aircraft types with the suites, including some of its Boeing 777s.

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About Daniel Ross

Daniel has loved aviation and travel his entire life. He earned a Master of Science in Air Transport Management and has written about travel and aviation in publications like Simple Flying, The Points Guy, and more.

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