An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
4 comments
Juan Hechavarria Rodríguez
January 03, 2022
Today it has been 11 days since I came to Cuba with Sunwing. I flew flight 628 from Toronto to Varadero on December 23rd. Luggage ticket #xxxx, Claimed ticket in Cuba xxxx. My bag is Black and Blue with two wheels. Why after 11 days is there no answer about the missed luggage? Is it time to claim for compensation? Please let me know through this e-mail or call in SPANISH to +53 xxxxxx1. Thank you.
Christine Krzyszton
January 04, 2022
Hello Juan. Please understand that we are not SunWing Airlines. We are Upgraded Points, a blog specializing in credit card rewards and travel resources. I have deleted your personal information from your comment for privacy purposes. If you can make a luggage claim at the airport, that is best. Or you can submit your request here. The sooner, the better. https://www.sunwingcares.ca/hc/en-us/articles/360000950414-My-baggage-was-delayed-How-do-I-make-a-claim-
De Lima
September 30, 2023
Good Evening Sunwing,
We have flown w/ Sunwing for years & have always brought luggage w/humanitarian supplies to Cuba. Why is it no longer allowed in (extra weight w/ humanitarian supplies ) through Sunwing ? Our E. T.D is 13th from Pearson to Holguin Cuba. Kindly review & advise as we give those in need as we here have surplus etc. Much appreciated. & thank you.
Keri Stooksbury
October 01, 2023
Hi De Lima – Please contact Sunwing directly for more details on its policy. Thanks for reading!
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