Cruise Cancellation Policies Due to Coronavirus (COVID-19) – Everything You Need To Know

Covid-19 Cruise Cancellation Policies

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It’s an unprecedented time in our society right now, with the spread of COVID-19 affecting all aspects of daily life. And unfortunately, the virus pandemic is also putting a lot of travel plans on hold.

The cruise industry has been hit hard and most large cruise lines still haven’t started sailing again since halting operations in 2020.

There’s a lot of information out there, and we wanted to make understanding these updates easier for you. This post includes all of the cruise cancellation policies in a single place, so you can easily find the information that’s important to you.

Since this is a fluid situation, these policies are subject to change, so we’ll be updating this piece on an ongoing basis to make sure you have the most up-to-date information out there.

Cruise Cancellation Policies Due to COVID-19

Azamara

The following Azamara sailings have been canceled:

  • Azamara Quest: All current sailings through October 2, 2021, have been canceled but there are NEW sailings that have been scheduled that will begin on August 28, 2021
  • Azamara Journey: All sailings through September 29, 2021
  • Azamara Pursuit: All sailings through September 14, 2021

Cancellation Policy Due to COVID-19

If you’re scheduled to sail with Azamara before the above dates, you have 3 choices in regards to a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing booked by April 30, 2022, for sailing by September 30, 2022. Any prepaid amenities or packages will be automatically refunded to the original form of payment.
  2. Request a 100% refund to the original form of payment. Requests can be made anytime between now and July 21, 2021. You should receive a refund within 45 days of submitting your request.
  3. You can keep the destination the same and “lift and shift” your cruise to 2022.

How To Cancel an Azamara Cruise

To request a refund or the 125% Future Cruise Credit, click here.

For Azamara’s full policy regarding COVID-19, click here.

Carnival Cruise Line

All Carnival cruises from U.S. ports have been canceled through June 30, 2021.

In addition, Carnival Fantasy and Carnival Inspiration will be permanently retired. Carnival Fascination and Carnival Imagination will also be sent to long-term storage with no timeline for their return.

Cancellation Policy Due to COVID-19

If you were previously booked on one of these sailings and canceled on or after March 6, 2020, you have 2 options when it comes to receiving a refund.

Carnival hasn’t published an updated policy regarding canceled cruises, but according to crowdsourced data, a full refund or a future cruise credit plus onboard credit is being offered.

How To Cancel a Carnival Cruise

You can check the status of your sailing and request a refund or cruise credit for your Carnival cruise affected by COVID-19 here.

For Carnival’s full policy regarding COVID-19, click here.

carnival covid-19 we will be back
Carnival offers an illuminating message of “We Will Be Back.” Image Credit: Carnival

Celebrity Cruise Line

All Celebrity Cruise Line sailings have been canceled from March 15, 2020, through May 31, 2021. In addition, the following cruises have been canceled:

  • Celebrity Apex transatlantic cruise departing May 1, 2021
  • Celebrity Constellation sailings through October 2021
  • Celebrity Edge 2021 Europe cruising season
  • All sailings with a port of call in Canada are on hold indefinitely (Canadian ports are closed through February 28, 2022); you can find more information on Celebrity’s website
  • All sailings from U.S. ports through June 30, 2021

7-night Caribbean sailings from St. Maarten will sail this summer for adults that have been vaccinated and children with a negative PCR test within 72 hours of embarkation.

Cancellation Policy Due to COVID-19

Bookings made before November 30, 2020, can cancel their cruise up to 48 hours before sailing for a future cruise credit that can be used through May 4, 2022. Guests can also “lift and shift” their vacation to the same 4-week period the following calendar year (through May 4, 2022).

If your cruise was canceled due to COVID-19, you’ll have 2 choices in regards to a refund:

  1. Receive a 125% Future Cruise Credit that can be applied to any sailing through April 30, 2022.
  2. Request a 100% refund to the original form of payment.

How To Cancel a Celebrity Cruise

To request a refund for your canceled cruise instead of the 125% Future Cruise Credit, fill out this form.

For Celebrity’s full policy regarding COVID-19, click here.

Hot Tip: Canada is not allowing any cruises carrying more than 100 passengers from stopping in any Canadian ports through February 28, 2022.

Costa Cruises

Costa Deliziosa cruises from select Italian ports for Italian passengers resumed in September 2020. However, many cruises that cater to North American guests have been canceled.

  • Costa Deliziosa cruises will resume May 29, 2021
  • Costa Diadema cruises will resume June 4, 2021
  • Costa Favolosa cruises will resume June 6, 2021
  • Costa Firenze cruises will resume May 30, 2021
  • Costa Fortuna cruises will resume June 5, 2021
  • Costa Fascinosa cruises will resume June 7, 2021
  • Costa Luminosa cruises will resume June 6, 2021
  • Costa Magica cruises will resume May 29, 2021
  • Costa Pacifica cruises will resume May 28, 2021
  • Costa Smeralda cruises will resume June 1, 2021
  • Costa Toscana cruises will resume December 26, 2021

Cancellation Policy Due to COVID-19

Guests scheduled on a canceled cruise through June 7, 2021, can change to a new cruise date (restrictions apply). If you’d prefer a refund, use this form to cancel your cruise through April 30, 2021.

For Costa’s full policy regarding COVID-19, click here.

Crystal Cruises

Crystal Cruises has canceled the following sailings:

  • Crystal Endeavor: All sailings through August 31, 2021
  • Crystal Esprit: All voyages through September 26, 2021
  • Crystal Serenity: All voyages through June 30, 2021
  • Crystal Symphony: All voyages through June 30, 2021
  • All Crystal River Cruises aboard Crystal Bach, Crystal Debussy, Crystal Mahler, and Crystal Ravel through August 28, 2021

Beginning in July 2021, Crystal Serenity will be sailing 7-night cruises through the Bahamas leaving from Nassau or Bimini.

Cancellation Policy Due to COVID-19

Guests who were booked on a canceled cruise will be contacted with rebooking and compensation options.

For Crystal’s full policy regarding COVID-19, click here.

Hot Tip: If you’re feeling sick or showing signs of fever or respiratory illness, don’t go on a cruise. Most cruise lines are conducting pre-embarkation health screenings and you could be denied boarding. If you’re not sure what to do, contact the cruise line for more guidance.

Cunard

The following sailings have been canceled:

  • Queen Victoria departures through August 27, 2021
  • Queen Elizabeth departures through October 11, 2021
  • Queen Mary II departures through November 12, 2021

In addition, any cruise that lasts 8 days or longer and stops at a U.S. port through November 1, 2021, has been put on hold. These cruises are not officially canceled, but they are not being sold while Cunard awaits clarification from the CDC. In addition, any cruise that has a stop in a Canadian port has been canceled through February 2022.

Cancellation Policy Due to COVID-19

If your cruise was canceled you’ll receive a 125% future cruise credit that you can use on any sailing through April 2023 as long as it’s booked by December 31, 2021.

For more information about Cunard’s cancellation policies, click here.

For Cunard’s full policy regarding COVID-19, click here.

Disney Cruise Line

Disney Cruise Line has canceled the following sailings:

  • Disney Dream: All sailings through June 30, 2021
  • Disney Fantasy: All sailings through June 30, 2021
  • Disney Magic: All sailings through October 9, 2021 (with the exception of limited, short voyages in the U.K. for U.K. residents only)
  • Disney Wonder: All sailings through June 30, 2021

In addition, all sailings lasting more than 7 nights have been canceled and Disney Wonder’s Alaska sailings are temporarily on hold due to Canadian port restrictions.

Cancellation Policy Due to COVID-19

Guests who are scheduled on a canceled cruise that have paid in full will receive a cruise credit for a future cruise to be used within 15 months or a full refund. Guests that haven’t paid in full will receive a full refund.

How To Cancel a Disney Cruise

If you booked your Disney cruise with a travel agent, contact the agent. If you booked directly with Disney, you can call 866-325-6685 or 407-566-7797 to cancel your reservation.

For Disney Cruise Line’s full policy regarding COVID-19, click here.

Holland America

Holland America has canceled the following cruises:

  • Early 2021 Hawaii departures
  • Cruises of 8 days or longer which stop in the U.S. through November 1, 2021
  • Any cruise that begins or ends in Canada in 2021
  • European and round-trip Alaska cruises from Seattle through June 30, 2021

Cancellation Policy Due to COVID-19

Guests who have paid in full will be automatically rebooked for the same cruise in 2022.

Guests who haven’t paid in full can elect to be rebooked on the same cruise in 2022. If you don’t elect to be rescheduled for 2022 by April 15, 2021, you’ll receive a future cruise credit (FCC) for 110% of the amount you had already paid toward your cruise.

If you’d prefer a 100% refund, you can request a refund by April 15, 2021.

For Holland America’s full policy regarding COVID-19, click here.

Hot Tip: When you’re ready to book a cruise, check out these websites to find great deals.

MSC Cruises

MSC Cruises has canceled the following sailings:

  • MSC Armonia sailings through June 30, 2021
  • MSC Divinia sailings through June 30, 2021
  • MSC Fantasia sailings through June 5, 2021
  • MSC Grandiosa sailings through June 4, 2021
  • MSC Lirica sailings through May 31, 2021
  • MSC Magnifica World Cruise 2021 and all other sailings through October 18, 2021
  • MSC Meraviglia sailings through June 30, 2021, and all New York 2021 sailings
  • MSC Musica sailings through May 31, 2021
  • MSC Opera sailings through May 31, 2021
  • MSC Orchestra sailings through May 30, 2021
  • MSC Poesia sailings through May 31, 2021
  • MSC Preziosa sailings through May 31, 2021
  • MSC Seaside sailings through June 3, 2021 (non-Schengen countries only)
  • MSC Seaview sailings through June 4, 2021
  • MSC Sinfonia sailings through May 31, 2021
  • MSC Virtuosa sailings through May 31, 2021

Cancellation Policy Due to COVID-19

If you were booked on a sailing that has been canceled, you have 2 options for a refund:

  1. Receive a 125% Future Cruise Credit automatically.
  2. If you would prefer a 100% refund to the original form of payment you can request one by calling 866-420-3584. You need to have your Future Cruise Credit (FCC) before calling to request a refund.

For MSC’s full policy regarding COVID-19, click here.

National Geographic/Lindblad Expeditions

All 2021 departures can be canceled at least 14 days before departure for a 100% future cruise credit.

For National Geographic/Lindblad’s full policy regarding COVID-19, click here.

National Geographic Orion
While many cruise lines have canceled sailings well into 2021, National Geographic/Lindblad Expeditions continues to offer cruises to destinations in Europe, the South Pacific, South America, and more. Image Credit: National Geographic

Norwegian Cruises

The following Norwegian cruises have been canceled:

  • Norwegian Bliss through July 31, 2021
  • Norwegian Breakaway sailings through October 17, 2021
  • Norwegian Dawn sailings through September 26, 2021
  • Norwegian Encore sailings through October 28, 2021
  • Norwegian Escape sailings through October 10, 2021
  • Norwegian Getaway sailings through August 31, 2021
  • Norwegian Sky sailings through August 30, 2021
  • Norwegian Spirit sailings through September 24, 2021
  • Norwegian Star sailings through September 23, 2021
  • Norwegian Sun sailings through October 7, 2021
  • Norwegian Epic sailings through September 1, 2021
  • Norwegian Pearl sailings through November 7, 2021
  • Norwegian Jewel sailings through November 13, 2021
  • The 2021 Alaska season has been temporarily suspended due to Canada’s decision to limit ships in 2021
  • Pride of America sailings through July 31, 2021

Cancellation Policy Due to COVID-19

If your cruise was canceled, you’ll automatically receive a full refund by June 22, 2021. In addition, you’ll get a 10% Future Cruise Credit coupon in your guest account that’s valid for up to 1 year.

For Norwegian’s full policy regarding COVID-19, click here.

Princess Cruises

The following Princess sailings have been canceled:

  • All cruises in and out of Australia and New Zealand through May 31, 2021
  • All cruises to and from Japan through June 25, 2021
  • All 8+ day cruises to and from the U.S. through November 1, 2021
  • All 2021 cruises to/from Vancouver
  • Cruises from Seattle through June 27, 2021
  • Cruises from Los Angeles, Fort Lauderdale, and Rome through June 30, 2021
  • European cruises to and from Southampton through September 25, 2021
  • 2021 Canada and New England cruise from Southampton
  • Diamond Princess cruises through November 8, 2021
  • All other cruises have been canceled through May 14, 2021

All Sun Princess, Sea Princess, and Pacific Princess sailings have been canceled as these ships have been sold. All sailings on Golden Princess and Star Princess have also been canceled as these ships have been transferred to sister company P&O Cruises Australia.

Cancellation Policy Due to COVID-19

If you paid in full and your cruise was canceled, you’ll be automatically be rebooked on the same cruise in 2022. If you’d prefer, you can choose a Future Cruise Credit for 110% of the price paid, or a 100% refund.

Guests who haven’t paid in full will automatically receive a Future Cruise Credit for 110% of what was paid.

Future Cruise Credits can be used on any sailing through December 31, 2022.

How To Cancel a Princess Cruise

To request a refund instead of a Future Cruise Credit, click here.

For Princess Cruise’s full policy regarding COVID-19, click here.

Regent Seven Seas Cruises

The following Regent Seven Seas cruises have been canceled:

  • Seven Seas Splendor sailings through September 10, 2021
  • Seven Seas Explorer, Voyager, Mariner, and Navigator sailings through September 30, 2021

Guests will receive a 100% refund to the original form of payment within 60 days.

Regent Reassurance

Regent Reassurance is Regent’s relaxed cancellation policy for all reservations made by April 30, 2021, with departure dates by October 31, 2021.

If you’ve paid in full you can cancel up to 15 days before departure and receive a 100% Future Cruise Credit which can be applied to any reservation made within 1 year and sailing by December 31, 2022.

How To Cancel a Regent Seven Seas Cruise

To cancel your cruise contact your travel agent or call Regent Seven Seas directly.

  • U.S./Canada: 844-4REGENT (844-473-4368) or 954-776-6123
  • United Kingdom: 02380 682280
  • Europe: +44 2380 682140
  • Australia/New Zealand/Asia Pacific: 1-300-455-200
  • Latin America/Brazil: 0800 400-3132 or +1 954-940-7586

For Regent Seven Seas’ full policy regarding COVID-19, click here.

Royal Caribbean

All Royal Caribbean sailings have been canceled through June 30, 2021 (with the exception of Quantum of the Seas Singapore sailings and Spectrum of the Seas April 2021 China sailings).

In addition, the following sailings have been canceled:

  • Quantum of the Seas Alaska sailings through October 14, 2021
  • Odyssey of the Seas sailings through October 28, 2021 (select sailings out of Israel will be offered from June through October 2021 for Israel residents only)
  • Adventure of the Seas sailings from Barcelona through October 14, 2021 (this ship will sail from Nassau, Bahamas beginning in June 2021)
  • Vision of the Seas sailings through August 29, 2021 (with the exception of Bermuda sailings beginning in June 2021)
  • Jewel of the Seas sailings through October 31, 2021 (with the exception of sailings from Cyprus beginning in June 2021)
  • Anthem of the Seas sailings through October 29, 2021 (with the exception of select sailings from Southampton for U.K. residents only)

Cancellation Policy Due to COVID-19

If you were scheduled on a Royal Caribbean cruise that was canceled you can receive a 125% Future Cruise Credit that can be used by April 30, 2022, for any cruise through September 30, 2022.

Alternatively, for sailings through April 30, 2022, you can “lift and shift” your cruise itinerary to be rebooked the following year (this maintains the original pricing and any promotions used).

If you’d prefer a cash refund, you can request it by submitting a form here. Refunds will be issued within 45 days of the request submission.

How to Cancel a Royal Caribbean Cruise

If you booked with a travel agent, contact your travel agent to cancel. If you booked directly with Royal Caribbean, you can call 866-562-7625 to cancel.

For Royal Caribbean’s full policy regarding COVID-19, click here.

Royal Caribbean
Like most cruise lines, Royal Caribbean is offering a temporary flexible cancellation policy. Image Credit: Royal Caribbean

Seabourn

The following Seabourn cruises have been canceled:

  • Seabourn Encore sailings are canceled through May 28, 2021
  • Select Seabourn Odyssey sailings are canceled through November 5, 2021
  • Seabourn Ovation sailings are canceled through April 18, 2021
  • Any 7+ day Seabourn Quest voyages in or out of the U.S from July 22, 2021, through November 6, 2021, are canceled
  • Seabourn Sojourn sailings are canceled through May 24, 2021

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund.

  1. Receive a 125% refund in the form of a future cruise credit, which is valid for 12 months from the date of issue and must be used by December 31, 2022.
  2. Receive a 100% refund back to the original form of payment.

How To Cancel a Seabourn Cruise

If your cruise has been canceled, you should receive information directly from Seabourn on how to proceed or you can email [email protected].

For Seabourn’s full policy regarding COVID-19, click here.

Silversea

Silversea Cruises has canceled the following voyages:

  • Silver Cloud: all departures through November 13, 2021
  • Silver Dawn: all departures through November 8, 2021
  • Silver Explorer: all departures through August 22, 2021
  • Silver Moon: all departures through June 17, 2021
  • Silver Muse: all departures through July 7, 2021
  • Silver Origin: all departures through June 4, 2021
  • Silver Shadow: all departures through September 7, 2021
  • Silver Spirit: all departures through July 5, 2021
  • Silver Whisper: all departures through July 3, 2021
  • Silver Wind: all departures through November 19, 2021

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise will receive a 110% refund in the form of a future cruise credit, which can be applied to any cruise within 2 years of issuance.

For Silversea’s full policy regarding COVID-19, click here.

Viking Cruises

Viking has canceled all ocean and river cruises through May 31, 2021.

Cancellation Policy Due to COVID-19

Guests who were scheduled on a canceled cruise have 2 options for a refund:

  1. Receive a 125% refund in the form of a future cruise credit, which can be applied to any ocean, river, or expedition cruise within 2 years of issuance. If you don’t use the voucher by the expiration date, a 100% refund will automatically be sent.
  2. Receive a 100% refund back to the original form of payment within 90 days of the request. Requests must be made by February 26, 2021.

How To Cancel a Viking Cruise

To request a refund instead of the 125% future cruise credit, contact your travel agent or Viking directly at 833-900-0951.

For Viking’s full policy regarding COVID-19, click here.

Final Thoughts

It’s a stressful time for everyone and having to cancel or postpone a vacation is never fun.

The important thing to remember is that everything will get back to normal at some point, and we will all be able to travel again! Until then, stay safe and have fun planning your next trip.


Frequently asked questions

How do I cancel my upcoming cruise?

Each cruise line has a different method to cancel your cruise and request a refund or cruise credit. Most have an online form to submit in lieu of calling.

Should I take the future cruise credit or get a refund?

This is a personal choice, but taking the future cruise credit is usually more valuable. Most cruise lines will let you use the credit on any sailing through at least 2021, so there will be plenty of opportunities to use it. If, however, you’re in a tight financial spot due to the current situation, it may make more sense to take the refund.

What't the best insurance policy for a cruise?

Many credit cards come with travel insurance built-in, and there are also additional policies you can buy to protect you. Check out these posts for some guidance:

Will cruise ships sail in 2021?

There are tons of cruise cancellations in the first part of 2021 so it’s tough to predict when cruising will return. Right now, most cruise ships are still on hold, but hopefully we’ll see a return to cruising by the end of 2021.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

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