Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure an...
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5 comments
Janet merritt
May 31, 2022
Are there any rooms that can accommodate 3 people?
Katie Seemann
June 01, 2022
Hi Janet,
Unfortunately there are no rooms on any Viking ship that can accommodate 3 people.
Michael
January 14, 2023
How can I find a list (and a description) of all the available excursions on a Viking Alaska cruise? Thank you!
Katie Seemann
January 17, 2023
Hi Michael,
If you’re already booked on a cruise, you should have access to shore excursion info in your online account.
Mark Jennings
June 24, 2023
We’ve booked cruises with several other cruise lines and have always been treated with care, like they wanted to retain us as customers—but not Viking. During the time of travel restrictions over Covid, I got Covid days before I was supposed to leave, so I wasn’t going to able to get into the country, let alone the boat. I thought that since I bought travel insurance, I’ll just make a claim, get a refund and try again some other day after Covid blows over. Big mistake. As it all shook out, Viking pocketed $9,663.83 of our money (That’s a lot of money!) and told us in their reply too bad, how sad (included in the letter below,) we’re keeping the money. As far as I’m concerned, they stole that money, but they’re a big company and who am I to fight them? Caveat Emptor. If you book a trip, don’t get hurt, or sick, or die, because even with insurance you might just get screwed.
My wife’s letter:
Hello, I booked a cruise January 2021 for me and my husband from Rome to Istanbul and an additional cruise for two guests joining us from Athens to Istanbul. This was for June 2022 to celebrate my husband’s retirement. We were very excited and willing to pay the very large sums of money to do this once in a lifetime trip celebrating a momentous time in our lives. January 2022 we had to change the booking to a lesser trip (Rome to Athens) for only two people due to family circumstances. Then, in June, we had covid and had to cancel going at the last minute. All in all, I paid $43,334.47 for the original booking and the amended booking. Of that, I received $33,667.64 in refund. That’s a difference of $9,666.83! That’s how much your company kept, and we didn’t get to go anywhere! I continue to get mailings from Viking offering me sales and specials which just end up aggravating me instead of inspiring or tempting me. I’ve told others of my disappointing experience with you and I have vowed to never use your company again unless you do something to make it right. I expected a lot more from a luxury company. So, would you please either a) take me off your mailing list (customer #XXXXXXXX) or b) bring this to the attention of someone who can do the right thing and give us a full refund of all that we paid?
Viking’s reply:
Dear Shirley,
Thank you for reaching Viking Guest Services. We appreciate you taking the time to write in today, we hope you and your family are safe. I have taken care of your request to remove mailings.
Due to delay in USPS processing can take 6-8 weeks we appreciate your patience and your inquiry. The voucher of $8,328.84 was redeemed to Martina’s XXXXXXX and booking was cancelled at %100 penalty. The voucher would be considered used and lost, I apologize.
If we can be of any further assistance at this time, you may email us or contact 888-663-8454 and any Service Specialist agent may assist.
Best Regards,
(name withheld) I’m sure he’s just following company policy
Guest Services Department
PS. The booked trip was to leave on June 11, 2022 on the Viking Sky going from Rome to Athens. I’m just now getting to the point emotionally where I can talk about it.
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