Always a fan of flying, Spencer wanted to find ways to upgrade his travel experience. Over the years, Spencer has been a guest speaker on multiple YouTube shows as well as podcasts on maximizing point...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
& Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
28 comments
Mario H
March 23, 2018
Hi,
I just purchased some points (60,000) from IHG (-points.com)- I did see the charge on my credit card right away and I am now able to see my 60,000 points in my IHG account but I still don’t see the 60,000 bonus I am due as per the promotion that ended yesterday.
Mario H.
Alex Miller
March 31, 2018
Sorry to hear about this, but we’re just a blog though and wouldn’t be able to help you. It would be best to get in contact directly with points.com to fix your issue. Thanks
Rocky Chugh
July 08, 2019
What about converting airlines miles to points for redeeming gift cards? You didn’t mention what are the rates for this?
For example, how many points would I need for say a $50 gift card? I know it’s possible according to the points.com website, but the rates are nowhere online.
Any info would be appreciated.
Jarrod West
July 10, 2019
Hi Rocky,
The rate to redeem miles for gift cards depends on the merchant you’re looking to obtain a gift card for. You would need to sign into your points.com account and select your desired merchant to see that rate.
Carol Sether
August 13, 2019
8/13. My 24,700 points expire tomorrow! What do I have to do to extend them 6 months? Thank you for your help. Carol
Andrew Kunesh
August 13, 2019
Hey Carol, it’s hard to answer this question without knowing which loyalty program you’re referring to. However, we recommend buying a small number of miles as this should immediately reset the expiration date for most airlines. Thanks!
Mathew
October 23, 2019
Can an organization purchase miles and gifted to our customers?
Jarrod West
October 25, 2019
Hi Mathew,
There does not appear to be any information regarding this on the Points.com website, I suggest you contact them directly to find out.
jordan
March 03, 2020
what is the points.com phone number?
Jarrod West
March 04, 2020
Hi Jordan,
Here is the contact number for their Toronto office: 416-596-6370.
Jeff
June 25, 2020
points.com is a great concept but poorly run/administered IMO. They don’t accept major players such as Marriott and Hilton, and the few companies they do honor rarely have decent exchanges available. I was excited about the site at first (years and years ago), but it has slowly gone downhill and I now find it a waste of my time.
Daniel
July 26, 2020
I agree, there are less options to exchange points in example.
Vince
November 24, 2020
Can you explain this further, “If you’re buying miles directly from an airline, like American Airlines, the purchase will code as an airline purchase.” 2 questions: Do American Airline miles purchases go through points.com or not? Is there a list of airlines that do NOT sell their miles via points.com? Looking at ways to maximize my AMEX airline incidentals credit going forward without traveling.
Jarrod West
November 27, 2020
Hi Vince,
American Airlines mile purchases do not go through Points.com. As far as I am aware, the only programs who do not handle their purchases through points.com are American AAdvantage, Avianca Lifemiles, and Delta SkyMiles.
Richard L McCauley
February 10, 2021
I have IHG Rewards that I wish to transfer to United Airlines Mileage Plus. Please advise if I can transfer via Points.com, and if so, how do I transfer. Thank you.
Jarrod West
February 10, 2021
Hi Richard,
It does not appear that you can do it through Points.com. You’ll have to call the IHG Rewards Club Service center to transfer your points to United.
Frank
April 30, 2021
Are Points.com points purchases considered online shopping spending and therefore, qualifies towards online shopping reward category (i.e. BoA Online Shopping Rewards Category?
Jarrod West
April 30, 2021
Hi Frank,
Unfortunately, they do not.
Brandon Christensen
June 17, 2021
Do you know if points.com accepts Visa gift cards as a payment method? I could purchase gift cards through a grocery store to earn 4x on my credit card and then use that gift card to purchase points through points.com. But, this wouldn’t work if points.com doesn’t accept visa gift cards as payment.
Jarrod West
June 22, 2021
Hi Brandon,
As far as I know, Points.com only accepts credit cards as a method of payment.
Catherine McRae
November 16, 2021
I purchased Aeroplan points on Nov.15th. $211.32 was charged to my VISA but Aeroplan has no record of this purchase. It was for 7,000+ points (1X my 3-month point accumulation).
The VISA charge appears as: AE PTS BY Points.com 800 361 5373
Could you please reverse this transaction as no points were actually purchased.
Christine Krzyszton
November 17, 2021
Hi Catherine. Please understand that we are not Points.com or affiliated. We are Upgraded Points, a blog specializing in credit card rewards, personal finance, and travel-related resources. Since you have discovered already that Points.com does not have a record of your transaction, you may want to log into your Visa account and dispute the transaction. I have removed your credit card number for privacy reasons.
sellmymiles
March 01, 2023
This is a great article about using Points.com to purchase miles! It’s always nice to have the option to purchase miles when needed, and Points.com makes it easy to do so. It’s great to know that there are so many different airlines that can be purchased through the site. I’m definitely going to keep this article in mind the next time I need to purchase miles. Thanks for the helpful information!
Martin
March 19, 2023
I know this is an old post, but I recently purchased KLM points and was charged sales tax since I used my Canadian billing address. My question, do any other countries charge tax when buying points? I have families in Australia, as well as in Europe (Not in the USA unfortunately).
Chris Hassan
March 20, 2023
Yes, sales tax will be added to points purchases in other countries as well, including the U.S.
Tom
May 08, 2023
Hey there,
First of all thank you for all the great content! Quick question, I keep trying to buy Marriott points in this promotions but I always get an error saying the information needs to match the information in the profile (which it does), the money gets hold on my credit card and after a few days is return and no points. My account is older than 30 days and I haven’t buy points for Marriott ever. I open 3 tickets with Marriott customer services but they haven’t help. I know this is not a tech support forum but wanted to know if someone has experienced the same issue and was able to resolve it
Thanks!
sellmymiles
August 09, 2023
Great insights on buying miles . The article breaks down the benefits and considerations, helping readers make informed choices. Thanks for sharing!
j
September 08, 2023
points.com is gone since purchased by another company. No way to use it for miles as before.
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