American Airlines Review: Seats, Amenities, Customer Service, Baggage Fees, and More

Key Takeaways

• American Airlines offers a comprehensive network of domestic and international routes, with various cabin classes, including Main Cabin, Premium Economy, Business Class, First Class, Flagship Business, and Flagship First.
• AAdvantage members benefit from earning and redeeming miles across American Airlines’ Oneworld partners, with elite status providing additional perks like upgrades and priority boarding.
• American Airlines is ranked as a 3-star airline (out of 5) by Skytrax.

We’re sure you’re more than familiar with American Airlines, considering it’s the world’s largest airline, but this handy review brings together all the information you might need when considering flying with them.

Maybe you need to know about the airline’s fare structure, which changed not too long ago to incorporate the basic economy fare level. Or you might be interested to know how far a premium economy seat would recline if you were to upgrade.

We’ve outlined all of the info you need below, including those pesky extra fees (like baggage fees), inflight amenities, customer satisfaction rankings, and more.

Basic Information

Airline: American Airlines

Alliance: Oneworld

Category: Legacy domestic and international airline

Frequent Flyer Program: AAdvantage

Tagline: “To care for people on life’s journey”

Mission Statement: “At American Airlines, our mission is to provide safe, reliable and friendly air travel, supported by a broad range of products and services. We are committed to making each flight an enjoyable experience, prioritizing your safety, comfort and convenience.”

Daily Flights: Nearly 7,000 (including codeshare partners)

Fleet: 977

Main Hub: Dallas Fort Worth International Airport (DFW)

Destinations: Over 350 destinations in 55 countries

Frequent Flyer Program

AAdvantage is the loyalty program for American Airlines, through which you can earn miles through flying, shopping, eating out, or spending on certain credit cards.

American Airlines is a part of the Oneworld alliance, which means you can earn AAdvantage miles by flying with any of its Oneworld partners in addition to several other airline partners (including American Eagle regional flights).

If you travel regularly with American, then it’s definitely worth signing up — you can also work your way up its elite membership ranks to gain benefits such as additional checked baggage, priority check-in, and no-fee changes.

Hot Tip: Check out our post on the best ways to earn lots of American Airlines AAdvantage Miles and you’ll be redeeming your award flights in no time!

Ticketing

American offers a range of fares that offer flexibility when you’re flying its domestic and international routes.

Basic Economy

This starts from its entry-level basic economy fare, which used to be just a seat and a small personal item to carry on. However, you are now permitted to bring 1 piece of standard carry-on luggage.

As you can see from the table, there is no option to change the ticket, however you can cancel the ticket if you are an AAdvantage member traveling within the 50 U.S. states, for a $99 fee.

So the prices may look attractive, but it may be worth checking out American’s Flexible Fare category if your journey plans aren’t 100% or are likely to change.

*Excluding the following destinations: Alaska, U.S. Virgin Islands, Puerto Rico, Haiti, Cuba, Panama, and El Salvador.
**Not applicable to AAdvantage elite status members or eligible AAdvantage credit cardmembers.
^†Not applicable to AAdvantage elite status members. Eligible AAdvantage credit cardmembers are exempt only when flying within the U.S. and Canada.
^††Not applicable to AAdvantage elite status members.

Lowest Fare

For all destinations that American offers, you can select the lowest fare. This will give you the standard prices for economy (which it refers to as “Main Cabin”), premium economy, business, and first class (if available on the flight).

Hot Tip: If you’re torn between economy fares, check these in-depth articles on the difference between AA economy and AA basic economy and the difference between AA Main Cabin Extra and Preferred.

The standard fares have different allocations for baggage allowance, eligibility for upgrades, priority boarding, and change fees. On domestic, Canada, and Mexico flights (plus some medium-haul international flights), the fares you’re quoted doesn’t include any checked baggage — this has to be added on separately.

Here is a top-level view of the different cabin classes — check out the “Inflight Amenities and Seat Specs” section below for detailed information on amenities and entertainment:

^*Excludes Basic Economy. Applies to transatlantic and transpacific flights. Select cities in Asia and South America get 1 extra checked bag.
^**Only 1 free checked bag on flights to and from Hawaii.
***AAdvantage Executive Platinum members get 1 extra checked bag.
****On planes with both business and first class, you get 1 extra checked bag (or 2 if you’re AAdvantage Executive Platinum).

Flexible Fare

This fare type is available for Main Cabin and premium economy, business, and first class.

Fully Flexible Fare

This fare type is available for the Main Cabin and first class

Passengers are permitted to change their flight up until the same day of travel and get a refund to the original form of payment.

American Airlines Baggage and Other Fees and Add-Ons

American’s baggage allowance depends on your destination. If you’re taking a domestic flight within the U.S., then you need to add on baggage if flying Main Cabin (regular economy).

This is also applicable on some medium-haul international flights to places such as the Caribbean or Central America. Be sure to check the inclusions when searching for a flight or booking through the call center.

Baggage Fees

American Airlines Carry-On Allowance

These are applicable for all fare types and cabin classes

1 personal item: FREE
1 standard carry-on: FREE

Size Restrictions:

• Personal: 18 x 14 x 8 inches
• Standard: 22 x 14 x 9 inches

American places seasonal restrictions on checked luggage during its busy periods.

Hot Tip: For more information, check out our detailed article for American Airlines Baggage Fees and Tips to Cover the Expenses.

Checked baggage must not exceed 23 kilograms (50.7 pounds) for economy and premium economy or 32 kilograms (70.5 pounds) for business and first class. Luggage must not exceed max linear dimensions of 62 inches (158 centimeters).

Main Cabin:

• First bag available for purchase from $35 to $75 (free on certain flights). The $75 charge applies for the 1st bag in transatlantic basic economy.
• Second bag available to purchase from $45 to $100 ($200 fee on certain flights to Cuba).
• Third bag available to purchase from $150 to $200.
• 4 or more bags available to purchase from $200.

Free Checked Baggage Allowance for Premium Classes

• Premium Economy: 2 bags included; 3 or more for purchase as per table above
• Business: 2 bags included; 3 or more for purchase as per table above
• Flagship Business Plus: 3 bags included
• First: 2 to 3 bags included**; 3 or more for purchase as per table above

**The fee for a third bag is charged on a 2-cabin aircraft. There is no charge for a third bag on a 3-cabin aircraft.

Complimentary Checked Luggage

In addition to passengers flying in premium classes, those with elite status are eligible for complimentary checked luggage.

Hot Tip:

When talking about baggage allowances, many airlines refer to “maximum linear dimensions” or something similar. This is merely the number you get when you add the length, width, and depth of a piece of luggage. For example, if you have a suitcase that’s 26 inches long, 20 inches wide, and 16 inches deep, then its linear dimensions are 62 inches, or right at the maximum for many airlines.

Other Fees and Add-Ons

Change and Cancellation Fees (Cash Tickets)

Same-day change (price varies by itinerary):

• Main Cabin: Starting at $50 unless you qualify for other exceptions
• Business: $0
• First: $0

AAdvantage Executive Platinum^® and AAdvantage Platinum Pro^® status (and companions in same reservation) can also do a same-day change for no charge.

Customers requiring extra space on board: (All cabin classes) second ticket at the same rate if arranged at the same time as buying the first ticket

Tickets issued by reservations department: Fees have been suspended until further notice except in Colombia (due to government requirements).

Award tickets issued by reservations department: Fees have been suspended until further notice except in Colombia (due to government requirements).

Assistance by reservations department: $50 (applies to voluntary trip changes by customer, not a booking initially created by American Airlines reservations or on aa.com)

Tickets issued by American Airlines travel centers: $35 (A higher charge may apply in Colombia and Chile due to government requirements.)

Voluntary change to the ticket before travel date: $0 (domestic), up to $750 (international; charge varies by type of ticket purchased)

Same-day standby is complimentary for all passengers, but higher priority is given to elite passengers.

Cancellation: If you cancel a nonrefundable ticket, you can apply the unused value of the ticket toward a future trip (no later than 1 year from the date your original ticket was issued). Change fees may apply.

Seat selection: There isn’t a straightforward pricing structure for American’s seat selection, since it depends on your fare type and route. Some flights don’t appear to let you select a seat at all, and basic economy doesn’t allow it.

We ran a search for a flight from Dallas (DFW) to London (LHR) in Main Cabin, and seat selection ranged from $91 to $128 per one-way flight.

Unaccompanied minor: $150 plus tax (per one-way route)

Transporting a pet as carry-on: $150 per kennel (to or from the U.S. and Canada, Mexico, Central America, Colombia, and the Caribbean)

Transporting a pet as checked: $200 per kennel (to or from the U.S. and Canada, Mexico, Central and South America, and the Caribbean); $150 to or from Brazil

Hot Tip: We’ve also gone into detail on American Airlines’ award flight change and cancellation fees.

Refreshments on Board

For domestic journeys over 250 miles to Central America, Canada, or the Caribbean, AA provides snacks and nonalcoholic drinks.

If you’re traveling to Hawaii on a Flagship route, then you get a meal with beer or wine. You also get a meal if traveling between New York and Los Angeles (LAX) or New York and San Francisco (SFO). Other routes with included meals are Boston (BOS) to Los Angeles, Miami (MIA) to Los Angeles and New York to Orange County (SNA).

For flights over 700 miles, you can purchase meals and refreshments. What’s available is dependent on what time you fly but ranges from a charcuterie plate to a cheese and dip tray and costs around $9 to $11 when purchased during a flight.

On long-distance international flights, you’re served a meal and beer or wine, with spirits available on flights to Japan, Hong Kong, Australia, and New Zealand.

For flights not eligible for complimentary food beverages, these can be purchased for:

• Beer: $8
• Red, white and sparkling wine: $10
• Spirits: $10
• Fresh food: $5 to $11

How To Avoid Paying Excess Fees and Travel Expenses

There are several cards that will reimburse you for excess fees and general travel expenses. You can take advantage of these by redeeming your points or miles against your travel expenses when you pay off your statement or by using the annual travel or airline credit that comes with a card.

The following Capital One cards allow you to redeem Capital One miles for 1 cent each as a statement credit for previous travel purchases (within 90 days):

TOP PICK

Terms Apply / Rates & Fees

Capital One Venture X Rewards Credit Card

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Apply Now(at Capital One's secure site)

Capital One Venture X Rewards Credit Card

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Welcome Offer

Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.

75,000 miles

UP's Bonus Valuation*:

$1,350

Annual Fee

$395

APR

19.99% - 29.24% (Variable)

Credit Recommended

Upgraded Points credit ranges are a variation of FICO^®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.

Excellent (740-840)

Why We Like This Card

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

 

Pros & Cons

Pros

• 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
• 5x miles per $1 on flights and vacation rentals purchased through Capital One Travel
• 2x miles per $1 on all other purchases

Cons

• $395 annual fee (rates & fees)
• Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status

Read Full Review

Card Highlights

• Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
• Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
• Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights and vacation rentals booked through Capital One Travel
• Earn unlimited 2X miles on all other purchases
• Enjoy complimentary access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and the Partner Lounge Network
• Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
• Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
• Receive up to a $120 credit for Global Entry or TSA PreCheck^®

Financial Snapshot

• APR: 19.99% - 29.24% (Variable)
• Foreign Transaction Fees: None

Rewards Center

Capital One Miles

 

Terms Apply / Rates & Fees

Capital One Venture Rewards Credit Card

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

Apply Now(at Capital One's secure site)

Capital One Venture Rewards Credit Card

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

Welcome Offer

Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

75,000 miles

UP's Bonus Valuation*:

$1,350

Annual Fee

$95

APR

19.99% - 29.24% (Variable)

Credit Recommended

Upgraded Points credit ranges are a variation of FICO^®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.

Good to Excellent Credit (670-850)

Why We Like This Card

The Capital One Venture Rewards Credit Card is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

Pros & Cons

Pros

• 5x miles per $1 on hotels, vacation rentals, and rental cars booked through Capital One Travel
• 2x miles per $1 on all other purchases
• Up to a $120 Global Entry or TSA PreCheck application fee credit

Cons

• $95 annual fee (rates & fees)
• Limited elite benefits

Read Full Review

Card Highlights

• Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
• Earn unlimited 2X miles on every purchase, every day
• Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Miles won't expire for the life of the account and there's no limit to how many you can earn
• Receive up to a $120 credit for Global Entry or TSA PreCheck^®
• Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
• Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
• Transfer your miles to your choice of 15+ travel loyalty programs

Financial Snapshot

• APR: 19.99% - 29.24% (Variable)
• Foreign Transaction Fees: None

Rewards Center

Capital One Miles

Terms Apply / Rates & Fees

Capital One VentureOne Rewards Credit Card

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Apply Now(at Capital One's secure site)

Capital One VentureOne Rewards Credit Card

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Welcome Offer

Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel.

20,000 miles

UP's Bonus Valuation*:

$360

Annual Fee

$0

APR

19.24% - 29.24% (Variable),0% intro on purchases for 15 months

Credit Recommended

Upgraded Points credit ranges are a variation of FICO^®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.

Good to Excellent (670-850)

Why We Like This Card

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

Pros & Cons

Pros

• No annual fee (rates & fees)
• No foreign transaction fees (rates & fees)
• Ability to use transfer partners

Cons

• Weak earn rate at 1.25x miles per $1 spent on all purchases
• No luxury travel or elite benefits

Read Full Review

Card Highlights

• $0 annual fee and no foreign transaction fees
• Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
• Earn unlimited 1.25X miles on every purchase, every day
• Miles won't expire for the life of the account and there's no limit to how many you can earn
• Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
• Transfer your miles to your choice of 15+ travel loyalty programs
• Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.24% - 29.24% variable APR after that; balance transfer fee applies

Financial Snapshot

• APR: 19.24% - 29.24% (Variable),0% intro on purchases for 15 months
• Foreign Transaction Fees: None

Rewards Center

Capital One Miles

American Airlines also offers several co-branded AAdvantage credit cards that offer benefits such as flight discounts, free checked bags, statement credits for inflight purchases, and more.

Citi^® / AAdvantage^® Platinum Select^® World Elite Mastercard^®

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Status lovers will enjoy the variety of benefits that come with this card. From free bags to reduced-price inflight beverages, AA still flies in style.

Citi^® / AAdvantage^® Platinum Select^® World Elite Mastercard^®

Status lovers will enjoy the variety of benefits that come with this card. From free bags to reduced-price inflight beverages, AA still flies in style.

Welcome Offer

Earn 50,000 American Airlines AAdvantage^® bonus miles after $2,500 in purchases within the first 3 months of account opening.

50,000 miles

UP's Bonus Valuation*:

$700

Annual Fee

$0 intro annual fee, $99 after the first year

APR

20.24% — 29.24% Variable

Why We Like This Card

The AAdvantage Platinum Select World Elite card is a great option for American Airlines frequent flyers who want to earn more miles on their daily purchases and score perks such as free checked bags, preferred boarding, and savings on inflight food and beverage purchases.

Pros & Cons

Pros

• 2x miles at restaurants, gas stations, and eligible American Airlines purchases
• 1x miles on all other purchases
• 1x Loyalty Point per $1 spent on all purchases

Cons

• Does not earn transferable rewards
• Charges an annual fee

Read Full Review

Card Highlights

• Earn 50,000 American Airlines AAdvantage^® bonus miles after $2,500 in purchases within the first 3 months of account opening
• Earn 2 AAdvantage^® miles for every $1 spent at gas stations and restaurants, and on eligible American Airlines purchases
• Earn 1 Loyalty Point for every 1 eligible AAdvantage^® mile earned from purchases
• Earn a $125 American Airlines Flight Discount after you spend $20,000 or more in purchases during your card membership year and renew your card
• No Foreign Transaction Fees
• First checked bag is free on domestic American Airlines itineraries for you and up to four companions traveling with you on the same reservation
• Enjoy preferred boarding on American Airlines flights

Financial Snapshot

• APR: 20.24% — 29.24% Variable
• Foreign Transaction Fees: 0%

Rewards Center

American Airlines AAdvantage Program

Citi^® / AAdvantage^® Executive World Elite Mastercard^®

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Access to Admirals Clubs, tons of added benefits, and a way to spend towards elite status make this a great option for American Airlines loyalists.

Citi^® / AAdvantage^® Executive World Elite Mastercard^®

Access to Admirals Clubs, tons of added benefits, and a way to spend towards elite status make this a great option for American Airlines loyalists.

Welcome Offer

Earn 70,000 American Airlines AAdvantage^® bonus miles after spending $7,000 within the first 3 months of account opening.

70,000 miles

UP's Bonus Valuation*:

$980

Annual Fee

$595

APR

20.24% — 29.24% Variable

Credit Recommended

Upgraded Points credit ranges are a variation of FICO^®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.

Good to Excellent (670-850)

Why We Like This Card

The Citi^®/AAdvantage^® Executive World Elite Mastercard^® is a go-to card thanks to its exclusive perks and benefits for people who love to fly American Airlines. With a complimentary Admirals Club membership, free checked bags, inflight discounts, and the ability to earn Loyalty Points for every $1 you spend, there is plenty to love about the card.

Pros & Cons

Pros

• Earn 70,000 American Airlines AAdvantage^® bonus miles after spending $7,000 within the first 3 months of account opening
• Earn 10 miles per $1 spent on eligible car rentals booked through aa.com/cars
• Earn 10 miles per $1 spent on eligible hotels booked through aa.com/hotels

Cons

• $595 annual fee
• Doesn’t earn many miles on all other eligible purchases

Read Full Review

Card Highlights

• Earn 70,000 American Airlines AAdvantage^® bonus miles after spending $7,000 within the first 3 months of account opening.
• Admirals Club^® membership for you and access for up to two guests or immediate family members traveling with you
• No Foreign Transaction Fees on purchases
• Earn 1 Loyalty Point for every 1 eligible AAdvantage^® mile earned from purchases
• First checked bag is free on domestic American Airlines itineraries for you and up to 8 companions traveling with you on the same reservation

Financial Snapshot

• APR: 20.24% — 29.24% Variable
• Foreign Transaction Fees: 

Rewards Center

American Airlines AAdvantage Frequent Flyer Program

American Airlines AAdvantage^® MileUp^®

U.P. Rating 

The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

Earn 2x miles per dollar spent on American Airlines flights and at grocery stores, all without needing to pay an annual fee.

American Airlines AAdvantage^® MileUp^®

Earn 2x miles per dollar spent on American Airlines flights and at grocery stores, all without needing to pay an annual fee.

Welcome Offer

Earn 15,000 American Airlines AAdvantage^® bonus miles after $500 in purchases within the first 3 months of account opening.

15,000 miles

UP's Bonus Valuation*:

$210

Annual Fee

$0

APR

20.24% — 29.24% Variable

Credit Recommended

Upgraded Points credit ranges are a variation of FICO^®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.

Good to Excellent (670-850)

Why We Like This Card

The American Airlines AAdvantage^® MileUp^® is perfectly suited for those looking for a way to earn more American Airlines miles and earn Loyalty Points, all with a $0 annual fee.

Pros & Cons

Pros

• 2x miles per $1 on American Airlines and grocery store purchases
• 1x miles per $1 on all other purchases
• 25% savings on inflight food and beverage purchases

Cons

• Other cards are more rewarding for frequent American Airlines flyers
• Charges a 3% foreign transaction fee

Read Full Review

Card Highlights

• Earn 15,000 American Airlines AAdvantage^® bonus miles after $500 in purchases within the first 3 months of account opening
• No Annual Fee
• Earn 2 AAdvantage^® miles for each $1 spent at grocery stores, including grocery delivery services
• Earn 2 AAdvantage^® miles for every $1 spent on eligible American Airlines purchases
• Earn 1 AAdvantage^® mile for every $1 spent on other purchases
• Earn 1 Loyalty Point for every 1 eligible AAdvantage^® mile earned from purchases
• Save 25% on inflight food and beverage purchases when you use your card on American Airlines flight

Financial Snapshot

• APR: 20.24% — 29.24% Variable
• Foreign Transaction Fees: 3%

Inflight Inclusions, Amenities, and Seat Specs

Main Cabin (Economy)

American describes this cabin as having “all the essentials” for an enjoyable flight.

Amenities

• Seat selection (subject to a fee, see above)
• Free snacks and soft drinks on all routes (check the refreshments section above)
• Entertainment on screen or on your personal device using the American Airlines app (see section on seat specifications for entertainment on different plane types)
• Wi-Fi available to purchase

Main Cabin Extra

Upgrade to Main Cabin Extra and get more space with extra legroom and early boarding (after elite members), with preferred group 5 boarding.

Hot Tip: Read more about AA’s boarding process here so you’ll be prepared for your flight!

Premium Economy

Enjoy an “elevated travel experience” with privileges at the airport and in the air.

Amenities

• Wider seats
• Premium dining
• On-demand entertainment with larger screen and noise-reduction headphones
• Amenity kit
• Pillow and blanket
• Wi-Fi available to purchase

Business Class

Business is the highest class and level of service available on American’s shorter international flights to the Caribbean, Mexico, Canada, Puerto Rico, and certain destinations in South America.

Amenities

• Wider seats and more legroom
• Premium dining
• On-demand personal entertainment, noise-reduction headphones, and streaming available
• Pillow and blanket
• Wi-Fi available to purchase

First Class

First class is available on domestic flights within the U.S., and it gets you American’s “highest level of service on flights between the U.S. 50 states.”

Amenities

• Wider seats and more legroom
• Premium dining
• On-demand entertainment with larger screens or personal devices, noise-reduction headphones, and streaming available
• Pillow and blanket
• Wi-Fi available to purchase

Flagship Business, International

“A premier experience for the long haul,” Flagship Business is available on international flights to Asia, Australia, Europe, New Zealand, and South America. Here’s what it includes:

• Access to American Airlines’ Flagship Lounges (at select airports, including JFK)
• Lie-flat seats*
• Premium dining
• On-demand entertainment with Bang & Olufsen noise-canceling headphones, and live TV on some aircraft
• Shinola amenity kit
• Pillow and blanket
• Wi-Fi available to purchase

*Flagship Business is only available on aircraft with lie-flat seats, including the B772, B773, B788, B789, and A321T.

Flagship Business, Transcontinental

Available on flights from Los Angeles to New York, San Francisco to New York, Los Angeles to Boston and Los Angeles to Miami, you can “travel coast-to-coast in luxury.”

• Access to American Airlines’ Flagship Lounges (at select airports)
• Lie-flat seats
• Premium dining
• On-demand entertainment with Bang & Olufsen noise-canceling headphones
• Shinola amenity kit
• Pillow and blanket
• Wi-Fi available to purchase

Hot Tip: Flagship Business Plus is a new fare category that allows business class passengers to use Flagship check-in, get 3 free checked bags, and use Flagship First Dining in Los Angeles (LAX), Dallas (DFW), Miami (MIA), and New York (JFK).

Flagship First, International

Available on flights to Asia, Australia, Europe, and South America when traveling on a B773 aircraft.

• Access to American Airlines’ Flagship Lounges (at select airports)
• Lie-flat seats
• Premium dining
• On-demand entertainment with Bang & Olufsen noise-canceling headphones
• Shinola amenity kit
• Pillow and blanket
• Wi-Fi available to purchase

Flagship First, Transcontinental

Available on flights from Los Angeles to New York, San Francisco to New York, Los Angeles to Boston and Los Angeles to Miami, you can travel “coast-to-coast in comfort” with Flagship First.

• Access to American Airlines’ Flagship Lounges (at select airports)
• Lie-flat seats
• Premium dining
• On-demand entertainment with Bang & Olufsen noise-canceling headphones
• Shinola amenity kit
• Pillow and blanket
• Wi-Fi available to purchase

Bottom Line: Flagship Business and Flagship First are the most luxurious fares on American Airlines.

Seat Specifications

American Airlines has a large fleet of aircraft with varying cabin configurations. We’ve included details of a few of its planes below, and you can see a full list of all American’s plane variations here.

Airbus A319, Version 1 (128 seats)

Boeing 737 MAX (172 seats)

Boeing 777-200 (273 seats)

American Airlines Customer Satisfaction

As with any airline, American does have its fair share of disgruntled customers — but it also has a great deal of happy loyal ones who appreciate the frequency of flights and ability to fly direct to many locations, both domestic and international.

Customers often take to American’s social media channels to air their grievances for late departures or their disappointment with “shabby” planes.

With nearly 7,000 flights and half a million passengers per day (for AA and its branded codeshare partners), it’s inevitable that the airline is not going to have a perfect track record with time-keeping — but just where exactly does it stand?

The November 2024 Air Travel Consumer Report found that of AA and its branded codeshare partners’ 158,737 flights scheduled to depart the U.S. in September 2024, 0.8% were canceled, ranking it the seventh-worst airline of the 10 featured.

Consumer Rankings and Ratings

Skytrax Ranking: 3-star airline (out of 5)

Skytrax Customer Rating: 2/10

Tripadvisor Airline Review Rating: 3.0/5 (average from 81,291 reviews)

Kayak Customer Rating: 7.2/10 (average from 10,000 reviews)

AirHelp.com Overall Rating: 8.04/10 (quality of amenities, on-time arrivals, and how well an airline resolves flight delay compensation claims)

Safety and Performance

American Airlines has a 7/7 safety record, according to AirlineRatings.com. This takes into consideration whether the airline has IATA operational safety audit certification, combined with information from the International Civil Aviation Organization and governmental and crash records.

Charity Partnerships

American Airlines’ charity partners include Stand Up to Cancer, Make-a-Wish, American Red Cross, and UNICEF. The airlines has donated 20 million miles to local charities.

Final Thoughts

Let’s face it: American Airlines is never going to be the most luxurious airline out there.

It’s got a mission to get passengers from A to B as frequently and safely as possible, and that might be on an airplane with no seatback entertainment!

But it does have its loyal customers, and the premium cabin classes on the newer Airbus models have been well-received.

For domestic and short-haul flights though, competition is fierce, with the likes of low-cost airlines Alaska and Southwest giving American a run for its money.

From running a few domestic flight searches using the same departure and date criteria, American’s fares were higher or comparable to these two low-cost airlines, with no notable additional offerings from American — and they both boast higher customer satisfaction ratings!

However, American does have a monopoly on direct routes and availability, which is sometimes where convenience trumps personal preference.