The Ultimate Guide to Credit Card Price Protection Policies

Full Disclosure: We may be financially compensated when you click on links to credit card products from our advertising partners, such as American Express, Chase, Citi & Capital One. Opinions and product recommendations on this site are ours alone, and have not been influenced, reviewed or approved by the issuer. See our Advertiser Disclosure for more details. Thanks!

You finally completed your comparison shopping and purchased that laptop computer you’ve been eyeing. But 2 days later, you see the exact same laptop advertised for less!

It can be frustrating to see those extra dollars fly right out the window. Sure you could return the item and repurchase…but it’s not always convenient or possible.

What if you could just tell your credit card company the story, provide some documentation, and have them give you a refund for the difference in price?

Well, you can! It’s called price protection, and the coverage is offered free of charge on a lot of credit cards.

While some credit card issuers and networks have removed this protection from their cards, there are still plenty of credit cards available that provide this complimentary coverage.

In this article we’ll cover:

  • What is price protection
  • Which are the best credit cards for price protection
  • What you need to know to file a claim

Let’s get started seeking out those credit cards that still offer the valuable price protection benefit.

What Is Price Protection?

When we look at common purchase benefits that are offered with credit cards, we generally find extended warranties, purchase protection, and price protection.

Unfortunately, price protection often gets confused with purchase protection,  so we’ll start by explaining the difference between these 2 benefits:

  • Purchase protection: When you purchase an item with your credit card, coverage is provided for a specific number of days, usually 90-120. This protection typically reimburses the cost of repairs or refunds the cost of the item if it is damaged or stolen.
  • Price protection: Price protection simply reimburses you the difference in price if an item you purchased with your qualifying credit card is found for less. The price drop must occur within a specific period of time after the date of purchase, usually 60-120 days.

So with price protection, you’re really receiving peace of mind. If you purchase a qualifying item and the price goes down, you’ll be financially compensated for the difference.

This sounds like a valuable benefit — but it’s not always easy to find out if a credit card comes with price protection. You may have to dig deep into the benefits guide of a specific card to find if the coverage is offered.

Also, there are several credit card issuers like Discover, American Express, Bank of America, and Chase (with the exception of a couple of cards) that may not even offer the coverage.

Let’s take a look at which credit cards do offer price protection and how you can utilize the coverage.

Citi Price Rewind
Citi Price Rewind helps find a lower price on your recent purchase. Image courtesy of Citi.

Citi Credit Cards With Price Protection

Most Citi U.S. Credit Cards Have Price Protection

Citi sets the standard for price protection availability and coverage; their credit cards offer some of the best price protection benefits available.

Not only do you have the opportunity to submit a claim when you find a lower price on your purchase, but Citi will do the search work for you!

Let’s start with the basics of Citi’s price protection benefit.

Citi Credit Card With Price ProtectionLimit per ItemLimit per YearExamples of Excluded Items 
  • Most U.S.-issued Citi credit cards have Citi Price Rewind
  • Citi business and debit cards do not offer Citi Price Rewind
  • $200
  • 4 claims not to exceed $1,000
  • Boats, cars, aircraft
  • Perishable items
  • Watches, jewelry, gems
  • Tickets of any kind
  • Travel arrangements of any kind
  • Collectible items
  • Items purchased for resale
  • Plants or animals
  • Advice or services
  • Firearms or ammunition

Citi offers an enhanced version of price protection with its “Citi Price Rewind,” and it functions differently that other price protection benefits.

Once you’ve made a qualifying purchase on your Citi credit card, Citi Price Rewind will search for 60 days from the purchase date to find a lower price.

If a lower price is found by Price Rewind, you may receive the difference between it and the price you paid. You can also submit a claim if you find a lower advertised price for the item.

Here’s how Citi Price Rewind works:

  1. Register your purchased item at the Citi Price Rewind website by entering the item details and uploading the receipt.
  2. The site tracks your purchase for 60 days (from the date of purchase) to find a lower price.
  3. If a lower price is found, you’ll receive an email notification.
  4. Submit a request for the difference in price.
  5. You have 180 days from the date of purchase to submit a claim.

The purchased item must be paid in full or in part with your Citi credit card to qualify. Also, there is no limit as to how many claims you can submit each year, but the total limit you can receive is $1,000 per account each calendar year.

You can choose to receive your price refund in the form of a statement credit or as a check sent to the address on your card.

Note that Citi will be eliminating this coverage effective with purchases made on or after September 22, 2019. You will still have until March 19, 2020 to submit your claim, however.

Submitting a Citi Price Rewind Claim

If you receive an email notification on an item you registered with Citi Price Rewind, the instructions for submitting a claim will be in the email.

Should you find a lower advertised price on your own within 60 days of your purchase date, you can submit a request online. You’ll need to have your claim filed within 180 days from the date of purchase and include this information:

  • Copy of the itemized receipt for purchased item
  • Copy of the advertisement with the lower price for the identical item
  • Date of purchase (within 60 days of purchase)
  • Sale price
  • Model number and model year
  • Merchant where you purchased your item

Bottom Line: Citi makes it easy to receive the difference if an item you purchase drops in price with their Citi Price Rewind tool. They offer this coverage on most Citi credit cards issued in the U.S. 

Kitchen Appliances
Use a credit card with price protection for large purchases that tend to fluctuate in price. Image courtesy of Sears.

Chase Credit Cards With Price Protection

Chase has eliminated price protection on nearly all of its credit cards, but they still offer the coverage on IHG Rewards Club credit cards:

Just purchase an item in the U.S. with your IHG Rewards credit card; if it is advertised for less in print or online within 90 days, you may be reimbursed the difference in price.

Coverage is limited to up to $500 per item and $2,500 per year, or up to $50 per item and $150 per year for cash-only, close-out, liquidation, and going-out-of-business sales.

To file a price protection claim with Chase, call 888-320-9656 or file online.

Capital One Credit Cards With Price Protection

Not all Capital One credit cards come with price protection; whether you have this benefit depends on the specific credit card you have and which network it’s affiliated with (e.g., Visa or Mastercard).

None of the Capital One business credit cards offer price protection, and only a handful of their personal Mastercard credit cards offer the coverage.

Let’s review the few Capital One cards that do have this protection and the corresponding benefit details.

Capital One Credit Card With Price ProtectionCoverage LimitsCoverage DetailsExamples of Excluded Items
 

 

 

  • $250 per item
  • 4 claims not to exceed $1,000 per calendar year
  • Qualifying items are covered for 120 days from the date of purchase
  • Must be purchased entirely with the card or associated points
  • Items purchased for resale
  • Jewelry, art, collectibles
  • Customized items
  • Items purchased at auction
  • Professional services
  • Plants, shrubs, animals, pets, consumables, and perishables
  • Motorized vehicles, boats, aircraft
  • Land and buildings
  • Animals/pets
  • Traveler’s checks, tickets, cash, or equivalent
  • $250 per item
  • 4 claims not to exceed $1,000 per calendar year
  • Qualifying items are covered for 60 days from the date of purchase
  • Must be purchased entirely with the card or associated points
  • Same as above

Submitting a Purchase Protection Claim to Capital One

Filing a purchase protection claim is not a simple task. Here’s what you’ll need to do to file with Capital One:

  1. Call 1-800-MC-ASSIST to request a claim form.
  2. Once you’ve completed and signed the claim form, submit it along with required documentation, which can include the following:
    • A copy of the printed advertisement showing the reduced price, with date, retailer name and the product
    • An itemized receipt for the purchased item
    • Your credit card statement showing the purchased item
    • Any other requested documentation

The claim must be reported within 60 days of purchase for Platinum Mastercard credit cards and 120 days for World Elite Mastercards. You then have 180 days from the date of purchase to file a complete claim.

Learn more about purchase protection offered on the Savor and SavorOne Rewards cards and any Capital One World Elite Mastercards in the World Elite Mastercard benefits guide.

For more information on Capital One Platinum Mastercard purchase protection, you’ll find all the details in the card’s benefit guide.

Bottom Line: While a few Capital One credit cards still carry purchase protection, coverage will vary by card.

man credit card
No need to decide which is better — earning rewards on your purchase or having price protection coverage. Most credit cards offering the coverage also earn rewards! Image courtesy of Shutterstock.

Barclays Credit Cards With Price Protection

Enjoy purchase protection coverage on these core Barclays credit cards that also earn miles:

Barclays Credit Card with Price ProtectionDetails of Price ProtectionLink to Benefits Guide
  • AAdvantage Aviator Red World Elite® Mastercard
  • Barclaycard Arrival Plus® World Elite® Mastercard
  • Purchase item entirely with qualifying credit card
  • Find a lower price advertised within 120 days from purchase date
  • Covers up to $250 per item, maximum 4 claims per calendar year

Filing a Purchase Protection Claim With Barclays

  1. Call 800-553-7520 for a claim form within 10 days of the printed advertisement showing the lower price
  2. Complete the claim form following the instructions and include:
    • The original itemized sales receipt
    • Your credit card statement showing entire purchase was made on your credit card
    • The original printed advertisement showing the item, sale date, lower advertised price, and store name.
  3. Mail the completed form and documents to: Enhancement Services P.O. Box 2894 Great Falls, MT 59403

Bottom Line: You probably won’t need to decide between price protection and earning rewards on your purchase — most of the cards that offer price protection also earn rewards. 

Mastercard Price Protection

Many of the credit cards we’ve mentioned in this article offer price protection through the Mastercard network.

Coverage varies depending on the type of Mastercard you have and the card issuer, but here’s a general overview of Mastercard price protection.

Type of MastercardPrice Protection Policy Details
  • Mastercard®
  • Purchase item entirely with card
  • Coverage for 60 days from date of purchase
  • $250 per item/$1,000 per calendar year
  • World Mastercard®
  • World Elite Mastercard®
  • Purchase item entirely with card
  • Coverage for 120 days from date of purchase
  • $250 per item/$1,000 per calendar year

Mastercard price protection is secondary to other price protection policies such as those offered by the retailer.

To initiate a price protection claim with Mastercard, call 1-800-MASTERCARD (1-800-627-8372).

Please note that Mastercard has announced that it will be eliminating Price Protection effective July 1, 2019.

Hot Tip: Find more information on Mastercard price protection in this Mastercard Guide to Benefits.

USAA Credit Card With Price Protection

USAA provides financial products, including credit cards, for military members and their families.

The USAA American Express Card offers price protection that is valid for items purchased entirely with the card and provides coverage for 120 days from the purchase date.

If you find a lower price advertised, you may receive up to $250 per item with a maximum of 4 claims per 12 month period.

You can access the USAA American Express Card guide to benefits here to learn more about the coverage and how to file a claim.

Additional Tips for Utilizing Price Protection

Each price protection policy is different, but there are some overall guidelines for using price protection and filing a successful claim:

  • Purchase large items with credit cards: If you’re making a large purchase such as a TV, appliance, computer, or other expensive item, you could benefit significantly in case of a price drop. (Of course, you’ll need to weigh whether you’d be earning more rewards on another card, and if that has greater value to you.)
  • Register your purchase and keep receipts: Some credit card issuers, such as Citi, require you to register your purchase to initiate a search for a lower price. Other credit card issuers do not. In any case, you should keep good records of your purchase, including the date you bought the item and the original receipt.
  • Pay attention to required timeframes: Each price protection policy has specific periods of coverage, deadlines for filing a claim, and a specific process to follow. Check your benefits guide or call the number on the back of your credit card to request a claim form or ask other questions about the coverage.
  • Make sure the sale advertisement qualifies: When submitting a claim, many price protection policies require a print or online (non-auction) ad that displays the lower price, the date, retailer, manufacturer, and even the model number. Some policies exclude online advertisements.
  • Check the exclusion list and coverage limits: Many purchased items aren’t covered; knowing coverage limits can help manage your expectations about how much you could receive for a single-item price drop.
  • Consider returning the item or asking for a credit: Some retailers will refund the difference if the price of an item decreases after your purchase within a certain time frame. You can simply take in the receipt and ask if you see the item advertised for less. Many price protection polices are secondary to, or in excess of, any other coverage, including that provided by the retailer — so it’s prudent to try the retailer first.

Bottom Line: Price protection is a great coverage to have on your card, but you generally need to be proactive and keep good records to reap the benefits. 

Final Thoughts

Price protection is a valuable benefit for large purchases and items that tend to fluctuate in price, such as electronics.  It makes sense to use a credit card that offers this protection when buying such an item.

While you may not sweat a small price difference on that USB cord you purchased, you may value the opportunity to receive some major cash for a drop in price on that laptop or appliance.

Saving hundreds on an item if the price should drop may be far more valuable than earning points or miles — you’ll have to weigh the pros and cons of the transaction among your card options.

It’s worth noting that price protection is disappearing from the benefits offered on many credit cards. As we mentioned earlier in this article, several credit card issuers and networks have already discontinued the coverage.

This article contains most of the credit cards that offer price protection, but other Mastercards and an occasional American Express-branded bank card may offer the coverage.

Also, for the sake of being as concise as possible, benefit overviews and claim procedures described in this article are summarized and abbreviated. The final say on terms and conditions for price protection coverage on a specific credit card is always the guide to benefits that comes with the card.


Featured Image: Courtesy of Shutterstock.com

FAQ

How does price protection work?

Make a purchase with your eligible credit card that offers price protection coverage, and if a lower price is advertised within a specific period of time, you may receive the difference in price.

Coverage periods vary from 60-120 days, and there is usually a different period of time in which to submit a claim.

There are plenty of restrictions, excluded items, and requirements for filing a claim, so you’ll want to be aware of these for your specific credit card.

There are also limits on the amount you can receive for each item and maximum you can receive during a calendar year.

Some policies also have a limit on the number of claims you can file in a year.

Do I have to register my purchased item in order to get price protection?

Some cards, like Citi-issued credit cards, require you to register your purchased item in order to utilize their automated search for a lower price.

This registration can be beneficial, because the Citi Price Rewind tool starts looking for lower prices as soon as your items are registered.

Other credit card issuers may or may not require registration. You will need to check your guide to benefits and follow the instructions.

How do I know if my credit card has price protection?

To find out if your card has price protection coverage, you can access the benefit guide that came with your credit card or call the number on the back of your card.

Why is the price protection claim process so complicated?

When you file a price protection claim, it is not normally processed by the credit card issuer. Claims are processed by a third-party claims administrator company that is separate from your credit card company.

For this reason, you need to submit your credit card statements and other required documents that the credit card company may have access to, but the third-party claim administrator does not.

Christine Krzyszton

About Christine Krzyszton

Christine, who lives in Northern Michigan, travels about 300,000 miles a year despite her remote location. Her expertise is traveling the world on a weekend with no pre-determined destination in mind, letting the cost of the airfare determine where she will go. She has over four million flown miles and elite status on all three major domestic carriers.

Advertisement

Chase Sapphire Preferred® Card

  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

4 comments

  1. Sean Simpson · May 11, 2019 · Reply

    Mastercard is eliminating this feature from non-World branded cards starting in July. Debit card owners beware.

    • Christine Krzyszton · May 12, 2019 · Reply

      Hi Sean. Thanks for weighing in on that. My understanding is that Mastercard is eliminating the benefit but the issuers may still keep the coverage on the card if they choose to do so. We will update the article as changes roll out.

  2. Just opened the Citi Price Rewind website this morning and there was an alert noting they are eliminating this feature for purchases made on or after September 22, 2019. This is too bad since I use my Double Cash card the most just for this feature — I’ll be looking for a different card now.

    • Christine Krzyszton · June 24, 2019 · Reply

      Yes, unfortunately you are correct. Many cards have eliminated or reduced limits on this coverage.

Any thoughts or questions? Comment below!

Email needed if you'd like comment updates. It will NOT be published.

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This site does not include all credit card companies or all available credit card offers. For more information on our advertisers, see here.