How to Cancel a JetBlue Airlines Flight [Points or Cash Ticket Purchases]

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Who doesn’t love the thrill of planning a new trip and finally purchasing your flight tickets? Unfortunately,  sometimes life happens and you are forced to change your plans or cancel your ticket.

Anyone who has gone through this before knows that the process of changing or canceling an airline ticket can be both inconvenient and expensive.

If you’ve purchased your flight with JetBlue there a few things you need to know to help make this process as easy as possible. Read on to find out all of the details of JetBlue’s flight cancellation policy!

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, if you purchase any JetBlue flight before February 28, 2021, you’ll be able to change or cancel it without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply). If you choose to cancel your flight, you’ll receive a JetBlue Travel Bank Credit valid for 18 months.

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.

JetBlue’s Cancellation Policy: Flights Paid With Cash or Points

Standard Tickets

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected.

For flights scheduled through February 28, 2021, if you cancel your flight after the initial 24 hours, you will receive a JetBlue Travel Bank Credit that may be applied toward future travel for 18 months from the date it is issued.

If you no-show for your flight and do not change or cancel prior to the scheduled departure, all money associated with the segment is forfeited.

If you purchased your flight with TrueBlue points, the points that you used to purchase the fare will be deposited back into your TrueBlue account.

Refundable Tickets

Another option is to purchase a refundable ticket. While this option can be significantly more expensive, it comes with the added flexibility that if you do need to cancel your flight, your refund will be processed in full to the original form of payment, as opposed to receiving future flight credit.

JetBlue refundable fare type
Select a refundable fare for added flexibility. Image Credit: JetBlue

Mosaic Members

JetBlue has just 1 tier of elite status — Mosaic. You can qualify for Mosaic status by earning 15,000 base flight points within a calendar year or by flying 30 segments plus 12,000 base flight points within a calendar year. Base flight points are the 3x points per dollar spent that you earn on JetBlue flights. In addition to a handful of other benefits, all cancellation fees are waived for Mosaic members and all others on their itinerary.

Hot Tip: Business owners with the JetBlue Business Card can spend their way to JetBlue Mosaic status after spending $50,000 or more in the calendar year. 

JetBlue’s Change Policy: Flights Paid With Cash or Points

Standard Tickets

Travelers can change any flights scheduled through February 28, 2021, without a fee. You can rebook your trip on any flight through the end of JetBlue’s schedule in the Manage Trips section of your online account (a fare difference may apply).

Mosaic Members

All change fees are waived for Mosaic members and all others on their itinerary.

How to Cancel a Flight on JetBlue

Luckily, JetBlue makes the process to change or cancel your flight pretty easy. Simply visit its website and log on to your TrueBlue account. Once you’ve logged in click Manage Trips and select which flight you want to cancel from Upcoming Travel. If you need additional assistance you can call the helpline at 800-JET-BLUE (538-2583).

JetBlue Manage Trips
Simply click Manage Trips to change or cancel your booking. Image Credit: JetBlue

Hot Tip: Avoid a $25 non-refundable fee per person for changing or canceling a reservation over the phone by managing the reservation yourself online.

How to Use JetBlue Travel Bank Credit

When booking online at the JetBlue website, you’ll have the option to use your JetBlue travel credit on the payment screen. You can view the balance of your account and indicate the number of funds you want to apply to your current booking. You don’t have to use the entire balance, but you’ll need your TrueBlue or Travel Bank login details to access the funds.

To use both a travel credit and a credit card, choose Travel Bank as your first form of payment. Once those funds have been applied, enter the credit card information to cover any remaining balance.

Final Thoughts

While JetBlue’s cancellation policy isn’t as generous as an airline like Southwest, it is certainly a lot less complicated than other programs.

Any JetBlue flights scheduled through February 28, 2021, can now be changed or canceled without a fee. You also have multiple types of fares you can purchase, which allows you to either receive a full refund to your original payment method or travel credit for use on a future JetBlue flight.

Frequently asked questions

What happens if I cancel my JetBlue flight?

What happens to your ticket when canceled depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

With a refundable ticket, you can cancel at any time before your flight and receive a full refund to your original method of payment.

For all other tickets for travel through February 28, 2021, you’ll receive a JetBlue Travel Bank Credit valid for 18 months.

Can I cancel a JetBlue flight within 24 hours?

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected.

Can you cancel a JetBlue flight without penalty?

If you are a Mosaic member, have a refundable ticket, or purchased a ticket for travel through February 28, 2021, you may cancel your JetBlue flight without penalty.

When do JetBlue travel credits expire?

JetBlue travel credits typically expire 1 year after their issue date. Credits related to COVID-19 changes or cancellations are valid for 18 months.

Is it cheaper to cancel my JetBlue flight or change it?

For travel through February 28, 2021, there is no fee to cancel or change your flight.

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.


  1. If I have to cancel and I used my points how does that work?


    • Hi Roberta,

      Award redemptions with JetBlue are tied to the cash cost of the ticket, so you will need to pay the cancellation fee associated with what the cash rate would have been. For example, if you used 10,000 points to offset a $130 fare but then needed to cancel, you would pay a $100 cancellation fee as the cash value of the fare would fall between the $100-$149.99 tier. After doing so, the points that you used to purchase the fare will be deposited back into your TrueBlue account.


      • Is the cancellation fee tied to the individual ticket, or the total amount paid? For example, $500 fare per person, but 2 people are on the reservation (so $1000) total. Would you be paying $200 because the total fare is over $200, or would you be paying $400 ($200 per ticket, as both fares exceed $200)?


        • Hi Ann,

          The fee is tied to the individual ticket, so in your scenario, you would need to pay $400. However, JetBlue is currently allowing customers to cancel or change their itineraries for travel through May 31 for no fee.


  2. Hi Jarrod:
    I have a question, looking to what is going on these days about Corona threats–back in february I planned a trip from NYC to Seattle with my family and we picked the cheapest option at Jetblue which was non-refundable but right now we are looking to cancel, Jetblue said its fine to refund in the form of travel bank credit to be used in one year! Is there any way to get that refund on a credit card? thank you


    • Hi Mady,

      Unfortunately, since you have a non-refundable fare, there is not much you can do other than take the travel credit or to change your flights to another time. JetBlue only issues refunds to a credit card for tickets that were purchased as fully refundable.


      • Thank you for your answer. It actually was generous of them to offer all flights flying from march 10 to be credited back to your travel bank credit even if it wasn’t a refundable ticket. I just wanted to make sure. Also, I’m trying to sign in to my account there since early morning but it gives a message that their servers are wonky. Thank you again.


  3. How long does it take to get the money credited to your travel bank? Is it immediate?


  4. Hi,

    We just canceled a flight we paid $1,327 on but we only got 1,327 travel credit back..which is so little?! I just tried to look up another same flight to the same location and it costs 66,000 credits + $265 USD? How is that normal?! Wouldn’t the flight be $1327 = 132,700 credits?!


    • Hi Sherry,

      I think you’re talking about JetBlue Plus points. If you cancelled a flight, you might have gotten a credit of $1,327 for future travel. This is NOT the same as JetBlue points. If you use points, they’re worth around 1 cent per point. Miles/points are not equal to dollars.


  5. Hi,
    I am trying to get speak with someone at Jet Blue, and it’s quite difficult. The flight I canceled today did not show up into my Travel Bank account that they sent me an email for, like they said they would, so I’m confused. I am just trying to re-book my flight. Any advice? Will I be refunded the money? I should have just re-booked but I wanted to make sure I got the credit back, any help is appreciated. Thank you!


    • Hi Susan,

      The credit might now show up in your account the exact same day you canceled due to the number of cancelations pending. If the credit does not show up in a day or so I would contact JetBlue and let them know. Make sure you hold onto the email you received as confirmation.

      Thanks for reading!


  6. So, my flights were within the free cancelation period. I canceled them, got a confirmation from JetBlue they were canceled yet there is nothing in my travel bank? So where do I go from here? There is no longer an e-mail contact for JetBlue and I can only image the hold time if I call them.


    • Hi Alec,

      How many days has it been since you’ve canceled? If it was recently I’d give it a day or so for the funds to show up in your account as I imagine they’re pretty swamped at the moment.


    • The same thing has happened to me. I canceled on Thursday with confirmation but I’m not seeing them in my Travel Bank yet as of tonight, Sunday.


  7. S C Summers April 6, 2020

    The JetBlue app will not let me cancel my flights and bank the money. It says that my itinerary is not eligible for cancellation (sic). I’ve tried calling 15 times, and after being on hold for more than 20 minutes, have had the call disconnected. So, how do I cancel my upcoming April flights?


  8. We booked a trip for a special birthday celebration. On my return flight they changed the flight to one with an 11 hour difference – original arrival @ 7:30 PM, changed to arrive @7 AM (+1, i.e. the next morning!). We canceled the trip, in large part due to coronavirus. I received a TravelBank credit for the full amount, but I didn’t realize at the time I could request a refund because the change was >120 minutes. Will they be able to change my preference from a TravelBank credit to a credit card refund?


    • Hi Lola,

      They might be able to change the credit and refund you, but you will need to contact JetBlue directly at 1-(800)-538-2583.

      Thanks for reading!


  9. Hi. I have a concern. I bought a flight on July 3, 2020 with my JetBlue Plus card, but I chose the blue basic option. Now I want to cancel it and I would like to know if there is any cancelation fee? Or if there is any possibility I can get the full amount of my JetBlue points? Thank you.


  10. Michael Griffin August 3, 2020

    I think this topic needs to be updated on your site as JetBlue isn’t allowing cancellations on its website at this time. I got an email with a 3rd flight time change in a week for a Sept flight, I decided to cancel, but when you get to options for managing the flight after you log in, they are all disabled, not active. Since my flight change is more than a 2 hours difference, I want the cash as opposed to Travel Bank credit (the normal Covid booking option), so now on hold for 35 minutes to talk with an agent.


  11. I think the info is outdated. Any ticket bought before 2/28/2021 can be canceled without penalty.


Any thoughts or questions? Comment below!

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