How to Cancel a JetBlue Airlines Flight [Points or Cash Ticket Purchases]

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Who doesn’t love the thrill of planning a new trip and finally purchasing your flight tickets? Unfortunately,  sometimes life happens and you are forced to change your plans or cancel your ticket.

Anyone who has gone through this before knows that the process of changing or canceling an airline ticket can be both inconvenient and expensive.

If you’ve purchased your flight with JetBlue there a few things you need to know to help make this process as easy as possible. Read on to find out all of the details of JetBlue’s flight cancellation policy!

Cancellation Policies Due to COVID-19

In response to the COVID-19 pandemic, if you have a JetBlue flight scheduled anytime through May 31, 2020, you’ll be able to change or cancel it without a fee.

View the full policy here. If you booked via a third party, refer to your booking provider for its policies.

With cancellation policies due to COVID-19 being ever-changing, for the most up-to-date policies across all airlines, please refer to our COVID-19 Airline Cancellations article.

JetBlue’s Cancellation Policy: Flights Paid With Cash or Points

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of the fare selected.

When booking a JetBlue flight you have multiple fare options to choose from: Blue, Blue Plus, Blue Flex, and Mint. The largest difference between the 4 is Mint, which is their premium cabin experience that is only flown on select routes. The various “Blue fares” differ mostly in point-earning, baggage allowance, and associated fees. 

Blue, Blue Plus, and Mint Tickets

JetBlue categorizes its cancellation fee schedule based on the price of the original fare purchased:

Fare PriceCancellation Fee
$200 or more (applies to all Mint fares)$200
$150 – $199.99$150
$100 – $149.99$100
Less than $100$75

So, if you purchase a $125 Blue Plus ticket and need to change your flight, you will be required to pay a $100 change fee plus the difference in fare should the new flight happen to be more expensive. Similarly, if you need to outright cancel that same flight you will still need to pay the $100 fee to do so.

After canceling your flight any paying the cancellation fee, any remaining balance will be placed in a JetBlue air-only credit and may be applied toward future travel for 1 year from the date it is issued. If you no-show for your flight and do not change or cancel prior to the scheduled departure, all money associated with the segment is forfeited.

If you purchased your flight with TrueBlue points, you’ll need to pay the change or cancellation fee associated with the cash value of your ticket. For example, if you used 10,000 points to offset a $130 fare but then needed to cancel, you would pay a $100 cancellation fee as the cash value of the fare would fall between the $100-$149.99 tier. After doing so, the points that you used to purchase the fare will be deposited back into your TrueBlue account.

Blue Flex Tickets

There is no charge to change or cancel a Blue Flex reservation prior to departure, only the difference in fare. While JetBlue Blue Flex fares are often quite a bit more expensive than Blue, Blue Plus, and sometimes even Mint fares, the added flexibility you receive can be very worthwhile to some.

While there is no additional cost to cancel your flight on a Blue Flex ticket, it is worth keeping in mind that your refund will be issued as a JetBlue air-only credit and may be applied toward future travel for 1 year from the date it is issued.

JetBlue Fare Comparison
Compare JetBlue fare options. Image Credit: JetBlue

Refundable Tickets

Another option is to purchase a refundable ticket in any of the 4 fare options. While this option can be significantly more expensive, it comes with the added flexibility that if you do need to cancel your flight, your refund will be processed in full to the original form of payment, as opposed to receiving future flight credit.

JetBlue Refundable Fares
Select a refundable fare for added flexibility. Image Credit: JetBlue

Mosaic Members

JetBlue has just 1 tier of elite status — Mosaic. You can qualify for Mosaic status by earning 15,000 base flight points within a calendar year or by flying 30 segments plus 12,000 base flight points within a calendar year. Base flight points are the 3x points per dollar spent that you earn on JetBlue flights. In addition to a handful of other benefits, all change and cancellation fees are waived for Mosaic members and all others on their itinerary.

Hot Tip: Business owners with the JetBlue Business Card can spend their way to JetBlue Mosaic status after spending $50,000 or more in the calendar year. 

How to Cancel a Flight on JetBlue

Luckily, JetBlue makes the process to change or cancel your flight pretty easy. Simply visit their website and log on to your TrueBlue account. Once you’ve logged in click “Manage Flights” and select which flight you want to cancel. If you need additional assistance you can call their helpline 800-JET-BLUE (538-2583).

JetBlue Manage Flights
Simply click “Manage Flights” to change or cancel your booking. Image Credit: JetBlue

How to Use JetBlue Travel Bank Credit

When booking online at the JetBlue website, you’ll have the option to use your JetBlue travel credit on the payment screen. You can view the balance of your account and indicate the number of funds you want to apply to your current booking. You don’t have to use the entire balance, but you’ll need your TrueBlue or Travel Bank login details to access the funds.

To use both a travel credit and a credit card, choose Travel Bank as your first form of payment. Once those funds have been applied, enter the credit card information to cover any remaining balance.

Final Thoughts

While JetBlue’s cancellation policy isn’t as generous as an airline like Southwest, it is certainly a lot less complicated than other programs.

The fee structure is clearly laid out and tied almost entirely to the cost of your ticket. You also have multiple types of fares you can purchase, which allows you to either receive a full refund to your original payment method or travel credit for use on a future JetBlue flight.


Frequently asked questions

What happens if I cancel my JetBlue flight?

What happens to your ticket when cancelled depends on what fare type you’ve purchased and whether or not you’ve purchased a refundable ticket.

If you’ve purchased a Blue, Blue Plus, or Mint ticket, the fee associated with canceling your ticket will be tied to the cash value of your ticket. Afterward, the funds you used to purchase the ticket will be deposited as a travel credit for use on a future JetBlue flight.

If you’ve purchased a Blue Flex ticket then there are no fees to cancel your ticket and the price of your ticket will be deposited for use on a future JetBlue flight.

With a refundable ticket, you can cancel at any time before your flight and receive a full refund to your original method of payment.

Can I cancel a JetBlue flight within 24 hours?

All customers will have 24 hours from the time of their original booking to cancel their reservation without being charged a cancellation fee, regardless of fare selected.

Can you cancel a JetBlue flight without penalty?

If you are a Mosaic member, have a refundable ticket, or purchased a Blue Flex fare, you may cancel your JetBlue flight without penalty.

Otherwise you’ll have to pay:

  • $200 per-person fee for fares $200 or more
  • $150 per-person fee for fares $150-$199.99
  • $100 per-person fee for fares $100-$149.99
  • $75 per-person fee for fares under $100

When do JetBlue travel credits expire?

JetBlue travel credits expire 1 year after their issue date.

Is it cheaper to cancel my JetBlue flight or change it?

With JetBlue, the fee to both change and cancel your ticket is the same and is tied to the purchase price of your ticket.

Jarrod West

About Jarrod West

Born and raised just outside of Cincinnati, Jarrod became fascinated with using points and miles as the perfect way to visit dream destinations without breaking the bank. Thanks to points and miles, Jarrod was able to spend 3 months traveling Europe financed nearly entirely with points and miles; while flying in premium cabins and staying in 5-star hotels along the way. To date, Jarrod has traveled to 16 countries and 22 US states.

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23 comments

  1. If I have to cancel and I used my points how does that work?

    Reply

    • Hi Roberta,

      Award redemptions with JetBlue are tied to the cash cost of the ticket, so you will need to pay the cancellation fee associated with what the cash rate would have been. For example, if you used 10,000 points to offset a $130 fare but then needed to cancel, you would pay a $100 cancellation fee as the cash value of the fare would fall between the $100-$149.99 tier. After doing so, the points that you used to purchase the fare will be deposited back into your TrueBlue account.

      Reply

      • Is the cancellation fee tied to the individual ticket, or the total amount paid? For example, $500 fare per person, but 2 people are on the reservation (so $1000) total. Would you be paying $200 because the total fare is over $200, or would you be paying $400 ($200 per ticket, as both fares exceed $200)?

        Reply

        • Hi Ann,

          The fee is tied to the individual ticket, so in your scenario, you would need to pay $400. However, JetBlue is currently allowing customers to cancel or change their itineraries for travel through May 31 for no fee.

          Reply

  2. Hi Jarrod:
    I have a question, looking to what is going on these days about Corona threats–back in february I planned a trip from NYC to Seattle with my family and we picked the cheapest option at Jetblue which was non-refundable but right now we are looking to cancel, Jetblue said its fine to refund in the form of travel bank credit to be used in one year! Is there any way to get that refund on a credit card? thank you

    Reply

    • Hi Mady,

      Unfortunately, since you have a non-refundable fare, there is not much you can do other than take the travel credit or to change your flights to another time. JetBlue only issues refunds to a credit card for tickets that were purchased as fully refundable.

      Reply

      • Thank you for your answer. It actually was generous of them to offer all flights flying from march 10 to be credited back to your travel bank credit even if it wasn’t a refundable ticket. I just wanted to make sure. Also, I’m trying to sign in to my account there since early morning but it gives a message that their servers are wonky. Thank you again.

        Reply

  3. How long does it take to get the money credited to your travel bank? Is it immediate?

    Reply

  4. Hi,

    We just canceled a flight we paid $1,327 on but we only got 1,327 travel credit back..which is so little?! I just tried to look up another same flight to the same location and it costs 66,000 credits + $265 USD? How is that normal?! Wouldn’t the flight be $1327 = 132,700 credits?!

    Reply

    • Hi Sherry,

      I think you’re talking about JetBlue Plus points. If you cancelled a flight, you might have gotten a credit of $1,327 for future travel. This is NOT the same as JetBlue points. If you use points, they’re worth around 1 cent per point. Miles/points are not equal to dollars.

      Reply

  5. Hi,
    I am trying to get speak with someone at Jet Blue, and it’s quite difficult. The flight I canceled today did not show up into my Travel Bank account that they sent me an email for, like they said they would, so I’m confused. I am just trying to re-book my flight. Any advice? Will I be refunded the money? I should have just re-booked but I wanted to make sure I got the credit back, any help is appreciated. Thank you!

    Reply

    • Hi Susan,

      The credit might now show up in your account the exact same day you canceled due to the number of cancelations pending. If the credit does not show up in a day or so I would contact JetBlue and let them know. Make sure you hold onto the email you received as confirmation.

      Thanks for reading!

      Reply

  6. So, my flights were within the free cancelation period. I canceled them, got a confirmation from JetBlue they were canceled yet there is nothing in my travel bank? So where do I go from here? There is no longer an e-mail contact for JetBlue and I can only image the hold time if I call them.

    Reply

    • Hi Alec,

      How many days has it been since you’ve canceled? If it was recently I’d give it a day or so for the funds to show up in your account as I imagine they’re pretty swamped at the moment.

      Reply

    • The same thing has happened to me. I canceled on Thursday with confirmation but I’m not seeing them in my Travel Bank yet as of tonight, Sunday.

      Reply

  7. S C Summers April 6, 2020

    The JetBlue app will not let me cancel my flights and bank the money. It says that my itinerary is not eligible for cancellation (sic). I’ve tried calling 15 times, and after being on hold for more than 20 minutes, have had the call disconnected. So, how do I cancel my upcoming April flights?

    Reply

  8. We booked a trip for a special birthday celebration. On my return flight they changed the flight to one with an 11 hour difference – original arrival @ 7:30 PM, changed to arrive @7 AM (+1, i.e. the next morning!). We canceled the trip, in large part due to coronavirus. I received a TravelBank credit for the full amount, but I didn’t realize at the time I could request a refund because the change was >120 minutes. Will they be able to change my preference from a TravelBank credit to a credit card refund?

    Reply

    • Hi Lola,

      They might be able to change the credit and refund you, but you will need to contact JetBlue directly at 1-(800)-538-2583.

      Thanks for reading!

      Reply

  9. Hi. I have a concern. I bought a flight on July 3, 2020 with my JetBlue Plus card, but I chose the blue basic option. Now I want to cancel it and I would like to know if there is any cancelation fee? Or if there is any possibility I can get the full amount of my JetBlue points? Thank you.

    Reply

  10. Michael Griffin August 3, 2020

    I think this topic needs to be updated on your site as JetBlue isn’t allowing cancellations on its website at this time. I got an email with a 3rd flight time change in a week for a Sept flight, I decided to cancel, but when you get to options for managing the flight after you log in, they are all disabled, not active. Since my flight change is more than a 2 hours difference, I want the cash as opposed to Travel Bank credit (the normal Covid booking option), so now on hold for 35 minutes to talk with an agent.

    Reply

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