Airline: Singapore Airlines (SQ)
Aircraft: Airbus A380 (9V-SKV)
Flight #: SQ 345
Route: SYD > ZRH
Date: October 2, 2018
Duration: 12hr 10min
Cabin & Layout: Singapore Suites, 6-seat capacity on the upper deck, 1-1
Seat(s): 1F & 2F
Miles Used: 148,000 KrisFlyer (including an onward flight to Sydney in first class) per person
Taxes & Fees Paid: SGD 89.70 per person
Typical Retail Cost: CHF 15,000 per person (~ USD $15,000)
Table of contents
Table of Contents
Booking The New Singapore Suites
When I started in the points game, I learned very quickly that if you want to find premium cabin award seats, you need to book either as the schedule unlocks (approximately 1 year in advance), or just before departure.
So when my partner and I made a relatively last-minute decision in January to attend a September wedding in Crete, I knew it was going to be tough finding award seats.
Fortunately I had no problem finding outbound business class Saver flights for 105,000 miles per person on Singapore Airlines — but I couldn’t find anything for our return journey.
Thankfully Singapore Airlines allows you to waitlist for certain flights that have no more award seats, so I waitlisted for as many European city departures as I could find…some of which were only available at the higher Advantage fares of 150,000 miles per person. Eek!
I realized that the first class Saver fares were actually 2,000 miles cheaper at 148,000 per person, so I also waitlisted for a number of first class flights too — and was surprised to learn that it was possible to waitlist on the A380 service out of Zurich, which had just been announced as the next new SQ A380 destination.
It took until July to find flights home to Sydney. Even then, it was at the higher Advantage fare out of Frankfurt — but by this stage in our planning, I was just thankful we had confirmed seats to come home.
earning the points: There are many ways to earn Singapore miles for a trip just like this. At Upgraded Points, our preferred method is to earn Chase Ultimate Rewards points with cards such as the Chase Sapphire Preferred® Card or if you’re a business owner, the Chase Ink Business Preferred. You can then transfer those Chase points directly to your Singapore Airlines KrisFlyer account, and make the booking(s)!
On the week leading up to our departure from Europe, I was frequently checking the loads and seat maps on ExpertFlyer for all the flights I had waitlisted…and it wasn’t looking good. I also had alerts set up for Lufthansa first class again, as I wanted to share that experience with my partner as well.
The day before our scheduled 10pm flight out from Frankfurt (still with no confirmation), I decided to call Singapore Airlines to see if there was any chance seats would unlock. The call center operator went through all my waitlists and said there was nothing she could do.
I had finally given up on the better value redemption, so I booked our train tickets from Cologne to Frankfurt for the next day.
Then at 7am the next day, I woke up to the following text message:
I went from half asleep to wide-awake in a split second, exclaiming, “OMG LUKAS! OMG!”
The flight I thought we had the least chance of getting was actually confirmed! “We’re flying home in first class!” I shouted to an equally excited Lukas.
I was fortunate to try 1A in the new Suites earlier this year between Singapore and Sydney, but I was more excited to try it with Lukas this time. Thankfully, a combined suite on the F-side of the cabin was still available! Winning!
I then had to scramble to book us a cheap Eurowings flight to Zurich and a not-so-cheap last-minute accommodation in notoriously expensive Zurich. But considering this flight was worth over CHF 15,000 each, it was a small price to pay!
At the Airport (ZRH) — Swiss Senator Lounge
Prior to departure from Zurich, passengers traveling in Suites can access the Swiss Senator Lounge located at the E Gates. At first I was disappointed we couldn’t access the Swiss first class lounge, but that was soon forgotten when I stepped inside.
Spread out over 1,100m2, the Senator Lounge can seat over 170 passengers who are flying Swiss, Lufthansa, or Star Alliance first class (or are HON Circle, Miles and More Senator, or Star Alliance Gold members).
As you walk in, turn left to enter the Whisky Club 28/10, which stocks over 220 different whisky varieties from around the world.
Back in the other direction, you’ll walk past the stunning display of magazine titles in the Swiss-designed wall feature.
The lounge then opens into the buffet and coffee station area. Although there is no barista station, this automatic coffee machine made the most extensive list of beverages I have seen a machine create.
Past a wall of alcohol, because it’s afternoon somewhere in the world…
A chef is available to cook eggs however you please.
And there’s plenty of café-style seating available.
There are 6 private working pods available if you need a quiet space.
Alongside each armchair are coffee tables with 4 power sockets and 2 USB charging points.
However, the highlight for this avgeek was the 325m2 terrace that faces south with a view of the 2 intersecting runways.
I could have spent all day just watching planes take off and land…if it weren’t for the first class flight ahead of us!
Singapore Airlines Flight
Singapore Airlines currently has 19 Airbus A380s in its fleet.
The newest aircraft features 6 first class suites and 78 flatbed business class seats occupying the entire upper deck, with 44 premium economy and 343 economy seats on the lower deck.
Older aircraft will be progressively refitted with the newest product by 2020, but there has been no announcement of when this kicks off.
The newest aircraft are currently flying between Singapore and Zurich, Hong Kong, Shanghai, Sydney, and London.
Our aircraft, 9V-SKV, was only delivered in February — it still had that new aircraft smell when we stepped aboard.
First Class Suite
The crew knew we were flying together, so the privacy divider was already down. I thought my 1A suite last time was huge, but seeing the combined space of 1F and 2F I was speechless. The space is enormous!
The cabin looked spectacular with the morning Zurich sun shining through the windows.
The motorized swivel chairs face forward at boarding, but you’re free to adjust them up until takeoff (when they need to face forward again).
On my last flight I noticed the chair surprisingly rocked left to right about 2 centimeters, and my seat on this aircraft was no different.
Housed under a cover in the left armrest are the controls for the seat, TV position, and a small remote for the IFE. On the front edge of the armrest is a headphone socket.
Next to this are 3 small storage spaces, which house the amenity kit, newly introduced B&O headphones (mine still had protective plastic on them!), and a vanity mirror in one of the lids. Beneath this is further storage for a small bag.
Adjacent to the tablet holder is a row of buttons for shortcut lighting themes, crew member calling, TV screen angle adjustment, and controls for the window shades.
Under these buttons are a power outlet, headphone socket, RFID card scanner, and USB sockets.
On the forward bulkhead of 1A and 1F there is a literature pocket and a small TV, which displays instructions and important information on how to use the suite before takeoff.
The tray table lifts up and out from the forward bulkhead, which also has an additional power and USB socket facing the seat.
A wardrobe is located just inside the suite door with enough width to store a large cabin bag on the floor, and hang a jacket and a shirt once you change into your PJs.
Suites 1A and 1F are the largest of the 6 and can also connect with the neighboring suites in row 2, which make them ideal if you were traveling with someone.
The suites in row 3 are marginally smaller than the other rows, but you definitely wouldn’t complain if you ended up in any seat in this cabin! On this flight, only 1A and 2A were occupied by another couple.
1A isn’t ideal for window lovers like me, as the swivel chair must be locked in the forward position for takeoff and landing, and it’s positioned ahead of the first window. 1F’s seat is positioned further back, so your head is in line with the window.
Strangely, during takeoff, the partition between our suites unlatched and ejected upward. And while coming in to land in Singapore, the suite door slammed closed.
The motorized chair has 4 preset positions: take-off/landing, window facing, bed, and TV/meal service. If you recline your seat and extend the leg rest, it will retract if you rotate the chair in any direction.
Strangely, in the “TV” position the chair isn’t positioned square to the TV, but is instead angled toward the suite door. This creates an uncomfortable scenario of staring directly at your neighbor across the aisle when both suite doors are open — a scenario made even more uncomfortable when they’re in their PJs!
When you’d like to sleep, simply inform the crew and they’ll fold your bed down from the central wall that separates the suites.
I found the bed, linen, and pillow very comfortable. Some may argue the bed is too firm, but I personally prefer a firmer mattress. I’m 5’10” and had plenty of room; if I stretched out my toes, I could touch the wall of the suite.
There aren’t any individual air vents, and unfortunately the air conditioning felt like it was set to “furnace” during the sleep phase of the flight.
Thankfully the privacy of the suite doors meant I could sleep in my underwear — that cabin temperature combined with the thick Lalique PJs made it otherwise impossible to get to sleep.
First Class Cabin
The first class cabin is configured in a 1-1 layout with 6 private suites separated by a central aisle — a layout first pioneered by Etihad Airways.
However, where Etihad has 9 Apartments and a 3-room Residence on the forward upper-deck, Singapore Airlines fits just 6 suites…so as you can imagine, the suites are huge. It also means every suite is a window seat.
A Lalique amenity kit is supplied, which includes a candle (complete with a warning not to light it on the plane!), body lotion, lip balm, and soap.
PJs, an eye mask, socks, and slippers are also provided.
Before takeoff I was offered a choice of Dom Perignon 2009 or Krug 2004. Decisions, decisions!
After takeoff, warm nuts and more Krug are served.
Half an hour after takeoff, Singapore Chicken and Beef Satay skewers are served with onion, cucumber, and spicy peanut sauce. And of course…more champagne.
I followed this with chilled Malossol Caviar and more Krug, then an Oriental Clear Chicken Soup with Chinese morel mushroom and black fungus.
The other alternative was Marinated Scampi with Radish and Saffron Yogurt with chickpeas, orange, and frisee; or Basmati Rice Cream Soup with prawn, rice crispy, and anchovy-pesto sauce.
The crew will usually bring out a salad course in between soup and the main course, but I asked them to hold this back until my main came out. (I prefer a salad as a side to accompany my main, instead of basically having a bowl of lettuce as its own course!)
This salad included lamb lettuce, egg, and caramelized walnuts with a choice of honey-sherry vinaigrette or creamy French dressing.
Singapore Airlines provides guests a preview of the menu online before you even step onboard.
Perusing the menu for the flight, I decided against the limited “Book the Cook” options and instead ordered the Rossini Style Beef Fillet onboard, which came with seared foie gras, marsala wine sauce, anna potatoes, spinach, and mesclun salad.
Hands-down, this was the best-cooked piece of beef I’ve ever had on an aircraft! The beef paired beautifully with the Château Cos d’Estournel Saint-Estèphe 2006 (USD $250 a bottle on the ground).
Lukas decided to Book the Cook and selected the beef fillet, also commenting that it was the best-cooked steak he has ever had on a plane. So kudos to Singapore Airlines catering in Zurich and to the crew for perfectly reheating!
Other main options were:
- Char Siew and Wonton Noodle Soup, egg noodles in rich broth with pork, shrimp dumplings, and leafy greens
- Corn Fed Chicken with Barbecue Sauce, parsley salad with feta, baby corn, and sweet potato mash
- Gaeng Kiew Waan Talay – Thai-style green curry seafood with Asian vegetables and steamed rice
For dessert I opted for the Gianduja Chocolate Cream with sable crumbs and vanilla ice cream, fresh berries, and rose jelly — which not only looked amazing, but was delicious too.
I had to pass on the cheese, fruit, and pralines…after everything I had already consumed, I was about to lapse into a food coma!
Breakfast commenced 2 hours before arrival into Singapore.
The options were:
- French toast filled with Nutella and peanut butter with caramelized banana and mascarpone
- European Breakfast with assortment of ham, air-dried beef, warm pork sausage, and cheese
- Chicken Congee
- Sliced chicken in rice porridge with Chinese crullers
- Fresh eggs prepared baked, scrambled, or boiled with vine-ripened tomato, mushrooms, and roesti potato. Choice of grilled bacon or veal sausage.
I opted to have breakfast in bed, because why not!? So the crew brought it out on a tray for me.
I also personally prefer to start with the hot option so requested scrambled eggs to come out first — otherwise they would have brought out the fruit to begin with.
If all this food isn’t enough and you find yourself hungry mid-flight, there is also a selection of snacks:
- Egg noodles with prawns, vegetables, and oriental chicken stock
- Kway Teow with chicken, black mushroom, and oriental chicken stock
- Beehoon Noodles with Chinese greens, black mushroom, and vegetable stock
- Whole Grain Bread with Green Hummus Creme
- Brioche Roll with Black Forest Ham
- Warm Mushroom Soup
- Assorted Nuts
- Chocolate Bar
- Potato Chips
- Savory Snack
- Assorted Butter Biscuits
- Fresh Fruits
- Selection Cheese
Overall, I was super impressed with all the meals — everything was cooked perfectly, including the beef (which can be hit-and-miss in the air). The eggs were still moist, and there was an extensive selection of options. You will not go hungry!
At the beginning of the flight, the crew introduced themselves, mentioned how excited they were to be working on the new A380, and said it was only their second flight on it (the first was just 2 days earlier inbound from Singapore).
This was only noticeable during the meal service, when they continued to leave my suite door open and I reminded them to close it each time. I really didn’t want to watch the lady across from me feeding her face (and vice versa, I’m sure).
Apart from this minor detail, the crew really couldn’t be faulted. The Chief was very personable and had a sense of humor. After takeoff, none of my USB chargers were working. When I mentioned this to him, he returned to the suite a few minutes later saying he just “paid the power bill, so it should be working now.”
A massive motorized 32-inch HD display sits on the wall in the corner of the suite, which can be angled to face your chair…
…or rotated to face the bed.
The entertainment system has a huge selection of new release and classic movies, TV shows, audiobooks, music, and podcasts.
You can control the IFE using either the in-suite tablet or the latest Singapore Airlines smartphone app, which can be linked to your seat number.
I had a few issues with the tablet releasing from the holder — after consulting the crew, I had to yank on it with a huge amount of force to get it to release. After that, I didn’t try to re-dock it until landing.
I also had an issue with my IFE system; there must have been a bug with the seat position sensor. After takeoff I angled my seat ready for the meal service, but only the forward screen continued to play content.
After adjusting the seat position for a few minutes and turning the screens on/off, I couldn’t fix it myself and called the crew. Within 2 minutes, I had 4 crew members in my suite trying to work out what was happening. After about 10 minutes and 2 system resets, they managed to get the larger screen working.
However, the content was then locked on that screen — so before landing, the forward monitor didn’t work.
Singapore Airlines provides complimentary internet for first and business class passengers, but with only 100 MB for first and 50 MB for business class. Make sure you turn off all background data usage, or you’ll burn through your allowance in no time!
They also charge by the hour and include data limits, the maximum being 3 hours or up to 150 MB for USD $12.99. The speed was good, clocking over 9 Mbps up and down.
Shortly before arrival, connecting gate information is available to review on the tablet.
Though it wasn’t 100% perfect, any oddities with the swivel chair direction can easily be solved if the crew remember to keep the suite doors closed.
It was also concerning that there were quite a few technical bugs for such a new aircraft: IFE/seat position, USB sockets, suite wall divider flying open on takeoff, and suite door slamming shut on landing. I also think it’s a missed opportunity not installing a shower in the largest bathroom (instead of the vanity mirror and stool).
While I loved my first flight on this product in May, after only a 7-hour red-eye flight I was still on the fence as to whether I preferred it over the Etihad First Apartment.
But after flying this with my partner and enjoying the full double-suite experience with its immense space over 12 hours, I realized this is my new favorite first class product.
I continue to be amazed at the consistency of the Singapore Airlines crew, premium wine selection, and the quality/selection of the food. And to think we got all this for just $98 in taxes, when it was worth a face-melting $15,000 per person!!