Ryanair Review – Seats, Amenities, Customer Service, Baggage Fees, & More

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Ryanair carries more passengers than any other airline in Europe, so you may have flown with them already — or maybe you’re planning a trip in the near future.

If that’s the case, then this article will tell you everything you need to know about Ryanair’s fare structure, controversial baggage policy (which has changed a number of times in recent years), extra fees, seating options, and customer satisfaction rankings.

Basic Info

Airline: Ryanair

Alliance: Not part of an alliance

Category: Low-cost airline

Loyalty Program: MyRyanair

Tagline: “Low fares, Made simple”

About/Mission Statement: “Ryanair believes that any worthwhile passenger service commitment should involve commitments to low prices and high punctuality. ” (source)

Daily Flights: Over 2,000

Fleet: 400

Main Hub: London Stansted Airport (STN) & Dublin Airport (DUB)

Destinations: 216 destinations across 37 countries

Ryanair Route Map
Ryanair route map. Image courtesy of Ryanair.com.

Loyalty Program

Ryanair doesn’t offer a standard frequent flyer program.

Its loyalty program, called MyRyanair, is based around an enhanced booking experience with members being able to save and quickly access passport and payment details for future use.

Once registered, offers and information in a member’s account will be personalized, and they can also earn credit to use on international flights by making a Ryanair Rooms booking.

Customers are automatically signed up to MyRyanair when making a booking.

Ryanair also offers the annual membership program called Ryanair Choice for €/£199. Passengers who pay to join will benefit from:

  • Free standard seat selection
  • Priority boarding
  • A 10kg carry-on bag
  • Fast-track security

Ticketing Options

Ryanair offers 4 different fare types with varying inclusions and benefits.

Standard Fare

This is the cheapest and most basic ticket you’ll find with Ryanair; it does not include any checked baggage, and only comes with 1 personal item for carry-on. A fee will be charged to select your seat.

Hot Tip: For more baggage options, you can choose to upgrade to Ryanair’s “Priority + 2 cabin bag” option when booking your carry-on baggage (this will also give you priority boarding). 

Plus

This bundle includes 1 piece of checked baggage (20kg), 1 standard carry-on bag plus a personal item, priority boarding, and reserved standard seating.

Flexi Plus

A Flexi Plus fare includes 1 standard carry-on bag plus a personal item, priority boarding, any reserved seat (Standard, Front Seat, or Extra Legroom), dedicated Flexi Plus check-in, fast track security, and the flexibility to change your ticket by 1 day in either direction.

Family Plus

This bundle for families includes 2 checked bags (20kg each), priority boarding, 1 standard carry-on bag and a personal item, and reserved seating together.

Hot Tip: Read about Ryanair’s boarding process so you know when it’s your turn to board the plane — don’t miss out on getting your carry-on in the cabin!

Ryanair Baggage & Other Fees/Add-Ons

Ryanair Baggage Policy
Ryanair baggage policy. Image courtesy of Ryanair.com.

Ryanair changed its baggage policy twice in 2018, which caused some controversy with confused customers. Hopefully there won’t be any further changes for a while!

Ryanair Carry-on Allowance:

All Ryanair passengers can bring 1 personal item into the cabin. Standard carry-on allowance depends on the fare booked:

  • Plus: 1 carry-on bag
  • Flexi Plus: 1 carry-on bag
  • Family Plus: 1 carry-on bag
  • Standard Fare: No carry-on bag (can purchase from £/€6-10)

Personal items must not exceed 40cm x 20cm x 25cm, and a standard carry-on must be smaller than 55cm x 40cm x 20cm (up to 10kg). If your carry-on bag exceeds the restrictions, it will be placed in the hold and a fee of £/€50 will be charged.

Lap Infant Carry-on Policy

For infants aged 8 days to 23 months traveling on an adult’s lap, a 5kg baby bag can be carried by the adult in addition to their carry-on allowance.

Stroller Check Policy

A stroller plus an additional item (such as a car seat or travel cot) is permitted free of charge when traveling with a child. Your stroller can be taken up to the aircraft steps and will be available there upon landing.

Ryanair Checked Baggage Allowance

Standard Fare and Flexi Plus passengers will need to book baggage separately, as this is not included in their checked baggage allowance. Passengers can book up to 3 checked bags.

There are 2 size options for checked luggage: up to 10kg, or up to 20kg. Here are fees for each:

  • At time of booking: €/£10-12 for up to 10kg, and €/£25 for a bag up to 20kg
  • Post-booking/at bag drop: €/£10-12 for up to 10kg, or €/£40 for a bag up to 20kg
  • At the gate: €/£20-25 for a 10kg bag

Checked Baggage Included for Certain Fare Types

  • Plus: 1 checked bag (20kg)
  • Family Plus: 2 checked bags (20kg each)

All checked bags must not exceed 20kg with max linear dimensions of 158cm.

Purchase your baggage allowance online to save money: a €10 supplement per bag, per flight sector will be applied for bags purchased via a call center or at the airport.

During peak travel periods, Ryanair also enforces a €10 supplement on the price of a checked bag.

Hot Tip: To find out more about baggage, read our article Ryanair Baggage Fees & Tips to Cover the Expenses.

Excess Baggage

Excess baggage can only be purchased at the airport kiosk and is charged at €/£10 per Kilo. Ryanair does not specify oversized fees.

See Ryanair’s policy here for information relating to special luggage (musical instruments, sporting equipment, etc.)

Other Fees & Add-Ons

Change/Cancellation Fees (Cash Tickets)

  • Flight Changes: €/£35-65 (online), €/£50-95 (phone/airport)
  • Missed Departure Fee: €/£100 (change to next available flight for passengers arriving at check-in up to 1 hour after flight departs)
  • Cancellations: N/A; Ryanair flights are nonrefundable

These fees apply to each passenger, per way. A return flight leg can still be used even if the outbound flight isn’t; this does not require notification to Ryanair.

Name Change: €/£115 (at time of booking), €/£160 (post-booking or at airport)

Booking Fee: €/£20 at the airport

Hold Fare Fee: €/£3

Payment Fee: 0.5%-1.2% debit/credit card fees for non-EEA customers

Government Tax Refund Administration Fee€20/£17

Airport Check-in: €/£55 (Flexi Plus passengers not charged)

Boarding Card Re-issue: €/£25

Compulsory Family Seat: €/£4 (Adults traveling with children under 12 must reserve a seat. Child receives a free reserved seat.)

Seat selection:

  • Standard: €/£3
  • Front Seats: €/£7
  • Extra legroom Seats: €/£7

Note: Some routes may incur a higher charge.

Infant fee: €/£25

Child/Infant Travel Cot or Car Seat/Booster (exceeding the 2 free items allowance): €/£15 (at time of booking), €/£25 (post-booking/airport)

Pet in cabin: Not permitted (assistance dogs only)

Refreshments Onboard

Ryanair Onboard Refreshments
Ryanair onboard refreshments. Image courtesy of Ryanair.com.

Ryanair passengers can purchase meals, snacks, and refreshments (including Lavazza coffee) from the Getaway Cafe menu featured in their inflight magazine.

  • Meal deals: €/£9-12 (includes a drink, main meal, and snack)
  • Soft drinks: from €/£2.50
  • Beer: from €/£5
  • Wine: from €/£6
  • Premium Spirits: from €/£8
  • Hot meals: from €/£6
  • Fresh food: from €/£4.50
  • Snacks: from €/£1.50

How to Avoid Paying Excess Fees & Travel Expenses

There are several cards that will reimburse you for excess fees and general travel expenses.

This can be done by either using points to erase your travel expenses at the time of paying off your statement, or by using an annual travel/airline credit that comes with your card.

Capital One® VentureOne® Rewards Credit Card - This no annual fee card comes with a 20,000 mile welcome bonus (worth $200) once you spend $1,000 within the first 3 months. When you use your card for travel purchases (e.g. baggage fees), use your miles to pay off all, or part of, your statement! This is why we like this card.
Capital One® Venture® Rewards Credit Card - The "big brother" card to the VentureOne® with a larger 50,000 welcome bonus (worth $500), when you spend $3,000 within the first 3 months, and you'll earn 10X miles per $1 spent across thousands of hotels.

Inflight Inclusions, Amenities, & Seat Specs

Ryanair’s cabin structure is pretty simple: there’s only 1! Even though they sell a Plus fare that is aimed at business travelers, there is no separate cabin; passengers will simply be able to reserve premium seating.

Ryanair is a no-frills airline, so you won’t find any seatback entertainment or amenity kits.

Ryanair Seating Options
Ryanair seating options. Image courtesy of Ryanair.com.

Seating Options

Standard: Leather seating, 17″ wide with a pitch of 30″. It’s worth noting that no seats on Ryanair recline.

Front Seats: The same seats as Standard, but located in rows 2-5 so you can quickly disembark the plane.

Extra Legroom Seats: Leather seating, 17″ wide with a pitch of 32″-34″. (Available at seats 1A, 1B, 1C, 2D, 2E, 2F, and rows 16-17.

Seat Specs

Ryanair currently has just 1 type of aircraft: the Boeing 737-800, with an average fleet age of 6.5 years.

That said, Ryanair currently has an order in for another 115 brand new Boeing 737s, as well as 110 Boeing 737 MAX 200s.

The airline’s Boeing 737 MAX 200s (expected in 2019) will be fitted with ergonomic slimline seats boasting an extra inch of pitch for Standard seating, as well as more cushioning.

Ryanair New Seating
Ryanair new seating. Image courtesy of Ryanair.com.

Boeing 737-800

  • Total passengers: 189
  • Standard seats: 138
  • Premium seats: 51

Ryanair Customer Satisfaction

Amar Hussain

About Amar Hussain

Amar was born and raised in England, UK, embarked on an 11 country round the world gap year after graduation and then became well and truly hooked. The first gap year inspired a second which ended up being a 23 country down-the-world trip from Canada to Antarctica. Since then Amar has endeavored to turn his gap year into a ‘gap life’ and has spent the last 10 years traveling the 7 continents.

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