How do I get the best price from Hyatt?

To get the best price from Hyatt, you can submit a best rate guarantee claim if you find a lower publicly available price on another website. If the lower rate meets Hyatt’s requirements, you’ll have the choice of either 5,000 World of Hyatt points or a 20% discount on your existing reservation after it is matched to the lower price.

How do I submit a Hyatt best rate guarantee claim?

To submit a Hyatt best rate guarantee claim, fill out a claim form online or call 877-247-3909. You’ll need to provide details of your existing reservation and the lower price you found, including a link to the lower price and screenshots if you have them.

Can I really save money with the Hyatt best rate guarantee?

Yes, it’s possible to save money using Hyatt’s best rate guarantee. If you find a publicly available lower price for the exact same room you booked through Hyatt within 24 hours of booking, you could be eligible to get a 20% discount off of that lower price if Hyatt approves your claim.

Are prices found on Capital One Travel eligible for the Hyatt best rate guarantee?

No. Since you need to sign into a Capital One account to access Capital One Travel, those rates aren’t considered publicly available. Therefore, the rates won’t be approved by Hyatt for a best rate guarantee. However, if you find a lower rate on another online travel agency like Hotels.com, Expedia, or Orbitz, those rates are publicly available and accepted by Hyatt as long as the rate is identical to your Hyatt rate (same dates, location, number of guests, cancellation policy, etc).

How I Saved Over $250 Using Hyatt’s Best Rate Guarantee

Updated: June 17, 2025, 9:08pm CDT

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Table of Contents

Key Takeaways
My Original Booking With Hyatt
A Lower-priced Option
Using Hyatt’s Best Rate Guarantee
How To Submit a Hyatt Best Rate Guarantee
Final Thoughts

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Key Takeaways

Hyatt’s Best Rate Guarantee ensures you receive the lowest available rates by matching lower prices found elsewhere and offering an additional 20% discount or 5,000 World of Hyatt points.
To utilize this guarantee, you must submit a claim form within 24 hours of booking, providing details of the lower rate found on a competing website that is publicly available.
Whenever you pay cash for a hotel stay, check back periodically for price drops and compare rates on other websites to ensure you get the best deal.

I’ll be honest, I usually don’t pay much attention to best rate guarantees. They always seem like there’s so much fine print that they would never actually work. Well, I am happy to report I was wrong.

I recently took advantage of Hyatt’s best rate guarantee and saved $266 on a 3-night hotel stay. Here are the details on how I did it and how you can use this policy to save money on your next hotel stay, too.

My Original Booking With Hyatt

I had planned a weekend getaway to visit my brother in San Francisco and booked Hyatt Centric Fisherman’s Wharf San Francisco because the location was great and the cost was reasonable.

The room I booked was going to cost $948.54 for 3 nights. It’s a Category 5 hotel, so the standard points cost was 20,000 per night.

I opted not to use World of Hyatt points because I would only be getting 1.58 cents per point in value and I know I can get more value than that at other Hyatt locations.

I planned to pay for my stay with The World of Hyatt Credit Card to earn 4 Hyatt points per $1 spent.

Original price for Hyatt Centric Fishermans Wharf — This was the price I originally booked for 3 nights at Hyatt Centric Fisherman’s Wharf San Francisco. Image Credit: Hyatt

A Lower-priced Option

A few days before the trip, I double-checked the price on Hyatt.com to see if it had gone down. Sure enough, it had. I could now book a room for a total of $891.10. Great!

Hyatt price on May 23 — This is the lower price that I found a few days before my trip on Hyatt.com. Image Credit: Hyatt

I decided to look around to see if I could find any additional discounts or portals offering deals before I rebooked. I ended up stumbling onto Capital One Travel, so I checked the price there. Much to my surprise, I could book the same room for only $826.86 — $64.24 less than the price on Hyatt’s own website.

Capital One Travel price on Hyatt hotel — Capital One Travel had the same room for less than the cost on Hyatt.com. Image Credit: Capital One Travel

In addition, I still had $300 remaining of my credit from my Capital One Venture X Rewards Credit Card that could be applied to this booking, but if I booked through Capital One, I’d lose my World of Hyatt elite benefits, wouldn’t earn points on the booking, and I wouldn’t earn elite nights for status.

Since I am trying to achieve Globalist status this year, that wasn’t an option I loved. Not sure what to do, I decided to ask some points and miles writer friends what they would do, and one of them asked if I had checked to see if Hyatt had a best rate guarantee (why didn’t I think of that!). A quick search revealed that yes, Hyatt did offer a best rate guarantee.

Using Hyatt’s Best Rate Guarantee

I found the information about Hyatt’s best rate guarantee online and submitted my claim with the price I found on Capital One Travel. Since the best rate guarantee is only valid within 24 hours of booking, I canceled the original reservation, made a new reservation on Hyatt.com, and then submitted my best rate guarantee claim on that second reservation.

I was excited and surprised to see a response come through my email within about 10 minutes — but I was denied!

The reason I was denied was that the price offered by Capital One Travel wasn’t publicly available. So, I checked other websites and found that the same lower rate was publicly available on Hotels.com.

Hotels.com price on Hyatt Centric Fishermans Wharf — Hotels.com’s price on the same reservation was lower than the price from Hyatt. Image Credit: Hotels.com

I responded to the original denial email with a link to the price on Hotels.com and I got approval about an hour and a half later.

Email from Hyatt confiming my best rate guarantee — I got an approval email from Hyatt within 2 hours of my claim. Image Credit: Hyatt

When submitting my best rate guarantee claim, I had the choice of either 5,000 World of Hyatt points or 20% off my stay if I was approved.

We value World of Hyatt points at ~1.5 cents each, which would make 5,000 points worth about $75. Since a 20% discount on this reservation would end up being more than $75, I chose the 20% option.

In the end, Hyatt matched the base rate I found on Hotels.com and took 20% off of that price. My bill was adjusted automatically in my Hyatt account.

The hotel stay that was going to cost me $948.54 ended up being only $682.45 — a savings of $266.09 thanks to the Hyatt best rate guarantee!

Adjusted price in my Hyatt account after best rate guarantee 1 — My cost was automatically adjusted in my World of Hyatt account. Image Credit: Hyatt

How To Submit a Hyatt Best Rate Guarantee

You can submit a Hyatt best rate guarantee claim in 3 ways:

Submit the online form (the easiest option)
Call 877-247-3909 or 402-593-5445
Contact your local Hyatt Global Contact Center

During submission, you’ll be able to choose which reward you would like if your claim is approved. You can choose between 5,000 World of Hyatt points or a 20% discount on the base rate of your reservation (calculated after the rate is matched to the lower rate).

Hyatt Best Rate Guarantee Requirements

There are specific requirements the lower price must meet to qualify for a best rate guarantee, and your claim must be submitted within 24 hours of booking to be considered.

The lower rate needs to meet these specific criteria to qualify:

It needs to be publicly available and immediately bookable
It needs to include only the room rate (no vacation package rates)
It needs to be for the exact same room, dates, and number of guests
It needs to have the same cancellation policy
It needs to be at least $1 lower than the rate booked through Hyatt

Hyatt’s best rate guarantee only applies to select Hyatt brands:

Alila
Andaz
Breathless Resorts & Spas
Caption by Hyatt
Destination by Hyatt
Dream
Grand Hyatt
Hyatt
Hyatt Centric
Hyatt House
Hyatt Place
Hyatt Regency
Hyatt Zilara
Hyatt Ziva
Impression by Secrets
JdV by Hyatt
Miraval
Park Hyatt
Sunscape Resorts & Spas
The Unbound Collection by Hyatt
Thompson Hotels

Bottom Line: Hyatt offers a best rate guarantee on lower rates for the exact same room, dates, and reservation specifics made within 24 hours of booking. If your claim is approved, you’ll get either 5,000 World of Hyatt points or a 20% discount (off of the lower matched rate) on your hotel reservation.

Final Thoughts

Any time you pay for a hotel in cash instead of points, it’s a great idea to periodically check the price to see if it goes down. It’s also a good idea to check prices on other websites to see if there are lower prices offered elsewhere.

If you find a rate that is identical and publicly available, try submitting a best rate guarantee request online. It’s a great way to save some money on your hotel stay and maintain your elite benefits. Hyatt’s best rate guarantee is only valid within 24 hours of booking, so you may have to rebook your original room first, but it could be worth it depending on how much you could save.