The Platinum Card® from American Express Concierge Service – All You Need To Know

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The Platinum Card® from American Express is a well-known luxury credit card with a high-end price. While the high annual fee may be steep, The Platinum Card® offers lots of benefits to justify the cost.

Many of the benefits of The Platinum Card® are well known like the $200 annual airline fee credit, up to $200 annual Uber credit, 5x points earning on flights booked directly with airlines and select hotel stays, and $100 Global Entry credit.

However, this premium card also offers benefits that can sometimes fall under the radar. The concierge service from The Platinum Card® is one of those benefits.

Using the Platinum Card® concierge is like having an assistant. They can make reservations for you, send a last minute gift, or research an upcoming travel destination.

Benefits Of The Platinum Card® From American Express

Before focusing on the concierge service, here’s a quick peek at some of the other benefits that come with this card.

Main Benefits of The Platinum Card® from American Express

Hot Tip: For more information about everything this card has to offer, check out our full review of The Platinum Card® From American Express.

The Platinum Card Concierge Service

The Platinum Card® Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert, reservations at an exclusive restaurant, or just flowers for your significant other, they are ready to assist.

What Can The Platinum Concierge Service Do For You?

The Platinum Concierge service is there for you to help you with whatever you may need:

  • Use the concierge to book theater tickets to avoid Ticketmaster fees
  • Book tickets to a sold-out show
  • Reserve tables in otherwise booked restaurants
  • Request travel guides for any location
  • Send a last minute gift or flowers to someone special
  • Get help planning an event
  • Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
  • Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food

While there is no cost to your for the Concierge Services, you are responsible for any purchases, fees and/or shipping charges you authorize to be charged.

After making a request, you will get all of the requested information emailed to you, usually within 48 hours.

Hot Tip: Since you can only earn a welcome bonus on an American Express card once per lifetime, make sure it’s a good one. Check out our tips on how to land the coveted 100,000 point welcome bonus for The Platinum Card®.

Don’t Confuse Platinum Concierge With Amex Travel

American Express Travel and Platinum Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact American Express Travel. Otherwise, try out the Platinum Concierge.

It can get a little confusing when you are following the prompts on the phone. However, if you end up in the wrong place, they can easily transfer you to the correct department.

Friends Enjoying Dining at a Restaurant
Let the American Express Platinum Concierge help with dining reservations. Image courtesy of

Platinum Concierge Contact Information


In the U.S., call 1-800-525-3355

Event tickets: Option 1

Dining: Option 2

Gifts and Flowers: Option 3

Travel: Option 4

Card Services: Option 5

You can also dial the number on the back of your Platinum Card and select Concierge.

For international, collect calls, dial 617-622-6756.


If you have previously used American Express Concierge before you can also email your requests to:


You can find more information about your Platinum Card® Concierge benefits online.

After logging into your Platinum Card® account, click on Benefits in the main menu at the top.

Then scroll down until you see the box labeled as Platinum Service.

American Express Platinum Concierge
Image courtesy of

Bottom Line: You can contact the American Express Platinum Concierge by calling 1-800-525-3355.

Final Thoughts

There’s no question that the Platinum Card® From American Express offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.

This service offers you access to a concierge staff that can help you with a variety of different tasks like purchasing event tickets, sending flowers, or even researching travel destinations.

If you haven’t tried out the Platinum concierge, you may be missing out on a valuable benefit that comes with your Platinum Card®.

Featured Image: Courtesy of


What is Platinum Concierge service?

The concierge service from The Platinum Card® from American Express is a complimentary service that offers a well-informed concierge staff member to help you with anything from making dinner reservations to planning an event. This service is included with The Platinum Card’s® $550 annual fee. See Rates & Fees

How do I contact the American Express Concierge?

To contact American Express Platinum Concierge, call 1-800-525-3355. If you are international and need to call collect, call 617-622-6756 . You can also call the number on the back of your credit card and select Concierge from the list of options.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)


The Platinum Card® from American Express

Do You Qualify for a 100,000 Welcome Bonus [Amex Platinum]?


Want The Best Lounge Access?

The Amex Platinum is the best card for airport lounge access; no other card even comes close. Get into more than 1,200+ airport lounges across 130 countries including the amazing Centurion lounges.

We get ~$2,700+ in value each year with The Amex Platinum.

  • Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
  • Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
  • 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
  • 5X Membership Rewards points on prepaid hotels booked on
  • Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
  • Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
  • $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
  • Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
  • $550 annual fee.
  • Terms Apply.
  • See Rates & Fees

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