Fiji Airways Airbus A350 Economy Class Review [NAN to SYD]

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Airline: Fiji Airways (FJ)
Aircraft: Airbus A350 (DQ-FAI)
Flight #: FJ911
Route: Nadi International Airport (NAN) > Sydney Airport (SYD)
Date: December 13, 2019
Duration: 4hr 30min
Cabin & Layout: Economy Class, 301-seats, 3-3-3 config
Seat(s): 52A
Miles Used: 50,000 Alaska Miles + $211.90 in taxes, including the flight from Sydney in business
Typical Retail Cost: $255 (FJD $550) per person one-way

Introduction

After reviewing the Fiji Airways business class in its new Airbus A350 from Sydney, and 3 fabulous nights in paradise at the Marriott Momi Bay, it was time to return to Sydney (and reality) and review the new economy product on the same aircraft.

Booking Fiji Airways Economy Class

An economy class ticket on this route costs approximately $255 (FJ$550) one-way per person. You can find these flights on Fiji Airways’ website or through an OTA of your choice — think websites like Cheapoair, Google Flights, or Orbitz.

Booking Fiji Airways Economy Class With Points

Alternatively, you can book this 1,973-mile flight with a relatively small amount of airline miles. Here’s how many points you’ll need in various mileage programs:

Thankfully, Fiji Airways flights can be booked online with any of these mileage currencies. This means that you can search for the flight on the mileage partner’s website and book the ticket without needing to call the airline.

However, despite having the lowest mileage cost, we don’t recommend using AAdvantage miles on this route unless the cash fare is expensive.

This is because AAdvantage charges $125 in taxes and fees on top of the 15,000 miles required. Considering the flight itself usually costs around $255, you’ll only get 0.8 cents per point in value when using miles — far less than our recent AAdvantage valuation of 1.45 cents per mile.

Alaska Airlines also charges a hefty $77 in taxes and fees when redeeming Mileage Plan miles for this ticket. This means you’d only get 1.0 cents per mile if the ticket cost $255. This is 0.9 cents lower than our recent valuation of 1.9 cents per point, so we don’t recommend redeeming Mileage Plan miles either.

Instead, consider using the Chase Travel Portal if you want to use points to cover the cost of a paid ticket. Ink Business Cash℠ Credit Card and Chase Sapphire Preferred® cardholders can redeem Chase Ultimate Rewards points at 1.25 cents per point through the portal, and Chase Sapphire Reserve® cardholders can redeem at 1.5 cents per point.

This means that Chase Sapphire Reserve cardholders would need just 17,000 points to book this ticket. And since it’s still technically a paid ticket, you’d earn airline miles in the process.

At Nadi International Airport (NAN) – Fiji Airways Premier Lounge

We asked the hotel to arrange a taxi at a suitable time for our 9:35 a.m. scheduled departure from Nadi and they booked a 6:00 a.m. pickup, which we later realized was too early.

We arrived at the airport at 6:42 a.m. and had nearly 3 hours to kill.

Nadi International Airport Depatures
Nadi International Airport Departures
Nadi International Airport Check-In
Nadi International Airport Check-In

Check-in took just a couple of minutes using the self-serve kiosk and bag drop.

Nadi International Airport Check-In Kiosk
Nadi International Airport Check-In Kiosk

During the check-in process, I confirmed my seat was still set to 52A as I knew this was one of the best seats in economy, which it was, yet noticed the seat map was not what I was expecting — 51A was showing it was right in front of me, yet it should be in front of 52B.

I decided to keep my free-to-select 52A seat as I knew the seat map was wrong.

Passengers have the option to upgrade to a Bula Space seat which provides an extra 3-inches of legroom for $69 (FJ$149).

Fiji Airways Check-In Seat Selection
Fiji Airways Check-In Seat Selection

As we were flying economy, we were not provided lounge access, yet thanks to The Platinum Card® from American Express and the included Priority Pass membership, we could use the Fiji Airways Premier Lounge.

Nadi International Airport Depature Hall
Nadi International Airport Departure Hall

Once we were past security and immigration, we headed up the escalator and tried to find the lounge. There were no overhead signs, so I referred to the information on the Priority Pass app which mentions “past the Duty Free Shops…on the left hand side.” But there was no lounge, just the beautiful A350 waiting outside the window – so the detour wasn’t so bad.

Fiji Airways Airbus A350 at Nadi International Airport
Fiji Airways Airbus A350 at Nadi International Airport

It must have been the 5 a.m. start and lack of coffee, but I negated to see the mention of “Ground Floor” in the instructions. On the other side of duty free, I saw a tiny sign with instructions to head down the escalators or lift to access to the lounge.

Nadi International Airport Lounge Signage
Nadi International Airport Lounge Signage

Lounge guests are welcomed by a green wall that runs into the lounge alongside the main hallway.

Fiji Airways Premier Lounge Entrance
Fiji Airways Premier Lounge Entrance

The lounge was split up into a variety of zones — the first you will pass is the couch zone with ample seating at this time of the morning.

Fiji Airways Premier Lounge Couch Seating
Fiji Airways Premier Lounge Couch Seating

Alongside this is this a walled-off quieter area with several cocooned bench seats.

Fiji Airways Premier Lounge Seating
Fiji Airways Premier Lounge Seating

Keep following the green wall and you will reach the dining area.

Fiji Airways Premier Lounge Dining Area
Fiji Airways Premier Lounge Dining Area

With buffet just around the corner.

Fiji Airways Premier Lounge Buffet Asian Option
Fiji Airways Premier Lounge Buffet Asian Option

There were 6 hot options available including scrambled eggs, hash browns, roasted tomatoes, baked beans, lamb sausages, and congee. Lounge scrambled eggs are usually pretty awful but I thought they were pretty good here.

Fiji Airways Premier Lounge Hot Food
Fiji Airways Premier Lounge Hot Food
Fiji Airways Premier Lounge Buffet Asian Option
Fiji Airways Premier Lounge Buffet Asian Option
Fiji Airways Premier Lounge Buffet
Fiji Airways Premier Lounge Buffet

Pre-made sandwiches can be warmed in the sandwich press.

Fresh fruit can be used in the juicer – which would have been better than drinking the orange juice provided which tasted awful.

Fiji Airways Premier Lounge Sandwiches
Fiji Airways Premier Lounge Sandwiches
Fiji Airways Premier Lounge Sandwich Press & Juicer
Fiji Airways Premier Lounge Sandwich Press and Juicer
Fiji Airways Premier Lounge Self-Serve Beverages
Fiji Airways Premier Lounge Self-Serve Beverages

The other side of the dining room had a tendered bar with a barista station for made-to-order coffee and teas.

Fiji Airways Premier Lounge Tendered Bar
Fiji Airways Premier Lounge Tendered Bar
Fiji Airways Premier Lounge Barista at the Tendered Bar
Fiji Airways Premier Lounge Barista at the Tendered Bar
Fiji Airways Premier Lounge Bar Spirits
Fiji Airways Premier Lounge Bar Spirits

On the wall opposite the dining room was reading material and a giant TV screen that thankfully had no audio playing.

Fiji Airways Premier Lounge Dining TV
Fiji Airways Premier Lounge Dining TV

Around the corner was the furthest zone of the lounge with high-sided solo chairs for added privacy and additional banquette seating.

Fiji Airways Premier Lounge Seating
Fiji Airways Premier Lounge Seating
Fiji Airways Premier Lounge Quiet Zone
Fiji Airways Premier Lounge Quiet Zone

The high table in the corner seemed a bit out of place in this zone.

Fiji Airways Premier Lounge High Table
Fiji Airways Premier Lounge High Table

There was even a kids’ playroom.

Fiji Airways Premier Lounge Kids Play Room
Fiji Airways Premier Lounge Kids’ Playroom

Power points were within easy reach of most lounge chairs and there was also a business center with 4 Apple Macs and a printer.

Fiji Airways Premier Lounge Power Sockets
Fiji Airways Premier Lounge Power Sockets
Fiji Airways Premier Lounge Business Center
Fiji Airways Premier Lounge Business Center

The Wi-Fi, however, was dreadful.

Fiji Airways Premier Lounge Wi-Fi Speed Test
Fiji Airways Premier Lounge Wi-Fi Speed Test. Image Credit: Speedtest by Ookla

Overall, this is one of the better Priority Pass lounges I have visited with ample seating in a variety of zones, decent food options, a sandwich press, a juicer, and a tendered bar with a barista.

The only 2 downsides to this lounge are the terrible Wi-Fi and the lack of windows, which I think is a missed opportunity.

Hot Tip: The Amex Platinum card is one of many credit cards that offer Priority Pass membership to cardholders.

Flight

Aircraft

FJ911 is operated by a brand-new Airbus A350-900.

Fiji Airways has just taken delivery of 2 Airbus A350 aircraft, the first of which, DQ-FAI, was delivered November 15, 2019, and was our aircraft for this flight. Named the “Island of Viti Levu,” after Fiji’s largest island, it is the first A350 to be delivered to a South Pacific airline.

Fiji Airways took delivery of its second and final A350 on order, DQ-FAJ, named “Island of Vanua Levu,” after Fiji’s second-largest island, on December 14, 2019.

The airline is currently flying the aircraft between Nadi and Sydney, with Los Angeles flights as of January 1, 2020.

Both aircraft are configured with 33 business class seats in a 1-2-1 configuration between door 1 and door 2.

Economy occupies the rest of the aircraft in 3-3-3 configuration with 301 Recaro CL3710 31-32-inch pitch seats with 39 of these branded “Bula Space” which provide 34-inch legroom.

Fiji Airways Airbus A350 Seat Map Economy. Image Credit: SeatGuru
Fiji Airways Airbus A350 Seat Map Economy. Image Credit: SeatGuru

Economy Class

All of the Fiji Airways staff are incredibly proud of their new Airbus A350 aircraft. When I arrived at the gate early and asked if I could board first to get some photos of the aircraft, they were happy to arrange.

Stepping out of the terminal, I was instantly greeted by the beautiful new “Island of Viti Levu” right in front of me. Doesn’t she look great?

Fiji Airways Airbus A350 DQ-FAI
Fiji Airways Airbus A350 DQ-FAI

Upon boarding, the cabins looked fantastic with overhead pink LED lighting contrasting against the green upholstered seats.

Fiji Airways Airbus A350 Economy Class Cabin
Fiji Airways Airbus A350 Economy Class Cabin

Even with all the overhead bins open, the cabin feels open and spacious, also thanks to the A350 windows which are higher up the fuselage compared to older aircraft. The sun was flooding in.

Fiji Airways Airbus A350 Economy Class Cabin from Front
Fiji Airways Airbus A350 Economy Class Cabin From Front

The 301 economy seats are split into 2 cabins.

Fiji Airways Airbus A350 Economy Class Cabin from Rear
Fiji Airways Airbus A350 Economy Class Cabin From Rear
Fiji Airways Airbus A350 Economy Class Second Cabin
Fiji Airways Airbus A350 Economy Class Second Cabin
Fiji Airways Airbus A350 Economy Class Cabin Aisle
Fiji Airways Airbus A350 Economy Class Cabin Aisle

The first 4 rows in the first cabin feature 36 “Bula Space” seats which are available to purchase for an added charge that affords passengers an extra 3-inches of legroom and includes a pillow and blanket.

Fiji Airways Airbus A350 Economy Class Bula Space Seats
Fiji Airways Airbus A350 Economy Class Bula Space Seats
Fiji Airways Airbus A350 Economy Class Bula Space Bulkhead Seats
Fiji Airways Airbus A350 Economy Class Bula Space Bulkhead Seats
Fiji Airways Airbus A350 Economy Class Bula Space Seats
Fiji Airways Airbus A350 Economy Class Bula Space Seats
Fiji Airways Airbus A350 Economy Class Leg Room
Fiji Airways Airbus A350 Economy Class Bula Space Leg Room vs. Standard Seat

In the second cabin, the first-row bulkhead seats are also classified as “Bula Space” so you can only pick these if you pay for the upgrade. Yet today, these were all missing the headrest branding, pillows, and blankets, possibly because the crew knew they were going to be occupied by passengers on this flight.

Fiji Airways Airbus A350 Economy Class Exit Row Seats
Fiji Airways Airbus A350 Economy Class Exit Row Seats

I picked 1 of 2 of the best free seats in the entire 2 cabins: 52A (the other being 52K).

These are a row behind the “Bula Space” and are exit row seats alongside the window, but without a seat in front.

Fiji Airways Airbus A350 Economy Class Seat 52A
Fiji Airways Airbus A350 Economy Class Seat 52A

As such, there is oodles of legroom and easy access in and out of the seat.

Fiji Airways Airbus A350 Economy Class Seat 52A Legroom
Fiji Airways Airbus A350 Economy Class Seat 52A Legroom

There’s a fabulous view out of the large A350 windows.

Fiji Airways Airbus A350 Economy Class Seat 52A Window View
Fiji Airways Airbus A350 Economy Class Seat 52A Window View

I would also say the middle seats 52B and 52J would be the best middle seats on the aircraft as they provide passengers 2 ways to access the aisle.

With no seat in front of me, my seat had a fixed armrest which housed the tray table and IFE monitor. This possibly robbed the seat of a bit of width, but it was totally worth it.

Fiji Airways Airbus A350 Economy Class Bulkhead IFE and Tray Table in Armrest
Fiji Airways Airbus A350 Economy Class Bulkhead IFE and Tray Table in Armrest

With the IFE monitor stored for take-off and landing, the headphone jack and buttons for volume, overhead lighting, and crew calling were located on the inside of the armrest. This caused a small problem during the flight when I inadvertently called the crew with my thigh when it brushed past the buttons.

The literature pocket for my seat and Row 51 was positioned on the side wall near the aircraft door.

Fiji Airways Airbus A350 Economy Class Literature Pocket for Bulkhead Seats
Fiji Airways Airbus A350 Economy Class Literature Pocket for Bulkhead Seats

The tray table flips out from the armrest at half size which allows you to jump out of the seat if you have the tray out. It then flips over again for the full size.

Fiji Airways Airbus A350 Economy Class Bulkhead Tray Table
Fiji Airways Airbus A350 Economy Class Bulkhead Tray Table
Fiji Airways Airbus A350 Economy Class Bulkhead Tray Table
Fiji Airways Airbus A350 Economy Class Bulkhead Tray Table

For the passengers with seats in front of them, the IFE screen is right in front.

Fiji Airways Airbus A350 Economy Class IFE Monitor
Fiji Airways Airbus A350 Economy Class IFE Monitor

Under the screen is a pocket where the headphones are stored upon boarding. Directly below is the tray table.

Fiji Airways Airbus A350 Economy Class Tray Table
Fiji Airways Airbus A350 Economy Class Tray Table
Fiji Airways Airbus A350 Economy Class Tray Table Fully Opened
Fiji Airways Airbus A350 Economy Class Tray Table Fully Opened

A literature pocket is underneath which has 2 external net pockets.

Fiji Airways Airbus A350 Economy Class Literature Pocket
Fiji Airways Airbus A350 Economy Class Literature Pocket

It is great to have overhead individual airflow control for every seat.

Fiji Airways Airbus A350 Economy Class Individual Airflow Control
Fiji Airways Airbus A350 Economy Class Individual Airflow Control

I found the height-adjustable headrest offered great head support during the flight to Sydney — the thick adjustable ends held my head in place when I had a nap during the flight.

Fiji Airways Airbus A350 Economy Class Adjustable Headrest
Fiji Airways Airbus A350 Economy Class Adjustable Headrest

When you recline the seat, the seat pan also slides forward a bit and the front tilts up to sort of cradle your body.

With no seat in front of me, I was keen to see what it was like to be sat behind a fully reclined seat and found 1 at the very back of the aircraft. I had an acceptable amount of space.

Fiji Airways Airbus A350 Economy Class Fully Reclined Legroom
Fiji Airways Airbus A350 Economy Class Fully Reclined Legroom

The economy class cabin has 4 lavatories between the 2 economy cabins at door 3 with another 2 down the back of the aircraft. This provided a passenger-to-toilet ratio of approximately 50:1.

Strangely, with my seat’s proximity to the lavatories, I witnessed so many passengers queue around the toilets unnecessarily as they didn’t check the occupied status on the doors.

I also saw the crew inspecting the toilets periodically during the flight to ensure that they were clean.

Fiji Airways Airbus A350 Economy Class Bathroom
Fiji Airways Airbus A350 Economy Class Bathroom

Amenities

No amenities are provided for economy class passengers between Sydney and Nadi, however, blankets and pillows were provided to “Bula Space” passengers. Blankets are available on request for all economy passengers also.

Entertainment

A 12-inch Thales Avant high definition inflight entertainment system is installed for every economy passenger.

Considering the system was brand new, it was no wonder it was very responsive and problem-free.

Pressure-sensitive buttons run along the bottom of the screen making it easy to call a crew member or adjust the volume.

Fiji Airways Airbus A350 Economy Class Bulkhead IFE Monitor
Fiji Airways Airbus A350 Economy Class Bulkhead IFE Monitor

The angle easily adjusts to suit any passenger height, regardless of if they are mounted to the armrest or on the seat in front.

Fiji Airways Airbus A350 Economy Class IFE Angle Adjustment
Fiji Airways Airbus A350 Economy Class IFE Angle Adjustment

The headphone and a single USB socket are located on the bottom of the monitor.

Fiji Airways Airbus A350 Economy Class IFE Headphone and USB Socket
Fiji Airways Airbus A350 Economy Class IFE Headphone and USB Socket

Over-the-head headphones are provided, unlike many airlines who use an earbud style. These are collected around 30 minutes before landing.

Fiji Airways Airbus A350 Economy Class Headphones
Fiji Airways Airbus A350 Economy Class Headphones

Like in business class on the flight over, I found the menu structure odd as the content is organized by genre (comedy, drama, etc.) all within the “Watch” category, so there were movies and TV shows mixed together. I counted 56 movies and 41 TV shows.

Fiji Airways Airbus A350 Economy Class IFE Menu
Fiji Airways Airbus A350 Economy Class IFE Menu

I love that Fiji Airways has tail and landing gear cameras installed as I spent most of the flight watching these when I wasn’t napping.

Fiji Airways Airbus A350 Economy Class Take-Off Tailcam
Fiji Airways Airbus A350 Economy Class Take-Off Tail Camera
Fiji Airways Airbus A350 Economy Class Landing Gear Camera
Fiji Airways Airbus A350 Economy Class Landing Gear Camera

There was also an interactive map.

Fiji Airways Airbus A350 Economy Class Interactive Map
Fiji Airways Airbus A350 Economy Class Interactive Map

Wi-Fi is available, yet the plans are frustratingly data capped instead of charged by time utilization. On the flight from Sydney, I found the speed to be excellent, but I did not connect on this flight as I just wanted to nap.

Fiji Airways Airbus A350 Wi-Fi Plans
Fiji Airways Airbus A350 Wi-Fi Plans. Image Credit: Fiji Airways
Fiji Airways Airbus A350 Wi-Fi Plans
Fiji Airways Airbus A350 Wi-Fi Plans. Image Credit: Fiji Airways

Meal and Service

Boarding started right on schedule and we took off 14 minutes ahead of schedule.

Due to the early start in the morning, I fell asleep soon after take-off.

The breakfast service kicked off around an hour after departure, at 10:30 a.m. Fiji time, when the crew member woke me up to eat.

There wasn’t a choice, so breakfast consisted of scrambled eggs, sausage, baked beans, and potatoes. It was accompanied by a bread roll and Scotch Finger biscuits.

I was pleasantly surprised by the meal as the eggs were moist and fluffy.

Fiji Airways Airbus A350 Economy Class Breakfast Service
Fiji Airways Airbus A350 Economy Class Breakfast Service

Around 30 minutes later, the crew did a second coffee and tea service.

From around midday Fiji time, for the rest of the flight, the crew remained present in the cabin, pro-actively offering water to passengers.

There wasn’t a huge amount of crew interaction; they were prompt to respond to the call bell when I buzzed once (on purpose this time). The only complaint we had was that Lukas, sitting on the aisle, was woken up unnecessarily by a crew member who was certain he was another passenger and wanted to question whether he had swapped seats, which he hadn’t.

Fiji Airways Airbus A350 Economy Class Cabin from Rear
Fiji Airways Airbus A350 Economy Class Cabin From Rear

Final Thoughts

Overall, we had a great flight on the Fiji Airways Airbus A350. The seat was comfortable with excellent head support and we were both able to have a couple of hours’ nap. Breakfast was enjoyable and the service was efficient.

Whereas other carriers operating between Australia and Fiji use single-aisle aircraft, the A350 provides a far better passenger experience with added space and a smoother, quieter ride.

And as of January 1, 2020, it provides an additional option for flying between Los Angeles and Sydney. And who wouldn’t love a stopover in Fiji?

Fiji Airways Airbus A350 Economy Class Wing Views
Fiji Airways Airbus A350 Economy Class Wing Views

Greg Stone

About Greg Stone

Greg got bitten by the travel bug at a young age while traveling with his Dad on business trips to Asia. He took over the family business in 2012 and uses it to maximize his loyalty points earning. His obsession with earning and burning loyalty rewards points allows him to travel over 100 days every year.

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