17 Best Ways to Redeem Flying Blue Miles (Air France/KLM Airlines) for Max Value
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Flying Blue is the loyalty program of Air France, KLM and several partner airlines. With its range of mile earning opportunities and a large group of airline partners, Flying Blue offers strong value to travelers.
Using Flying Blue miles for award flights is relatively simple. Many itineraries can be booked online. Award charts and routing rules are straightforward across member airlines.
Flying Blue utilizes a variable award pricing structure, and award prices change depending on the day, exact route, and even the date of search.
Plus, there are great values including monthly Promo Awards for discounts of 20-50%. Let’s find some of the best Flying Blue values!
Table of contents
- Best Ways to Earn Flying Blue Miles
- The 17 Best Ways to Redeem Your Flying Blue Miles
- Save 20-50% With Flying Blue Promo Awards (Air France / KLM)
- Israel and North Africa
- US 48 to Hawaii (Delta and Alaska Airlines)
- US 48 to the Caribbean (Delta and Alaska Airlines)
- Caribbean to Hawaii (Delta and Alaska Airlines)
- The Caribbean to Europe (Air France/KLM)
- US to Mexico (AeroMexico, Delta and Alaska Airlines)
- Cheap Economy Flights to the South Pacific (Air France, Aircalin, Delta)
- Pacific Island Hopping (Aircalin)
- Central America Beaches and Jungles (Copa)
- Europe Domestic Flights
- Visit Corsica, Napoleon’s Home Island (Air France, Air Corsica)
- Into India (Jet Airways)
- Into Japan (Japan Airlines)
- Visit Africa From Tip to Toe (Air France/KLM and Kenya Airways)
- Indian Ocean Island Hopping (Air Mauritius)
- The Remote African Beaches of Cabo Verde (Transavia)
- More Ways To Earn Flying Blue Miles
- Flying Blue Program
- Final Thoughts
Table of Contents
- Best Ways to Earn Flying Blue Miles
- The 17 Best Ways to Redeem Your Flying Blue Miles
- 1. Save 20-50% With Flying Blue Promo Awards (Air France / KLM)
- 2. Israel and North Africa
- 3. US 48 to Hawaii (Delta and Alaska Airlines)
- 4. US 48 to the Caribbean (Delta and Alaska Airlines)
- 5. Caribbean to Hawaii (Delta and Alaska Airlines)
- 6. The Caribbean to Europe (Air France/KLM)
- 7. US to Mexico (AeroMexico, Delta and Alaska Airlines)
- 8. Cheap Economy Flights to the South Pacific (Air France, Aircalin, Delta)
- 9. Pacific Island Hopping (Aircalin)
- 10. Central America Beaches and Jungles (Copa)
- 11. Europe Domestic Flights
- 12. Visit Corsica, Napoleon’s Home Island (Air France, Air Corsica)
- 13. Into India (Jet Airways)
- 14. Into Japan (Japan Airlines)
- 15. Visit Africa From Tip to Toe (Air France/KLM and Kenya Airways)
- 16. Indian Ocean Island Hopping (Air Mauritius)
- 17. The Remote African Beaches of Cabo Verde (Transavia)
- More Ways To Earn Flying Blue Miles
- Flying Blue Program
- Final Thoughts
Best Ways to Earn Flying Blue Miles
Flying Blue miles can be transferred from American Express Membership Rewards, Chase Ultimate Rewards, and Citi Thank You Rewards (all at a rate of 1:1), from Capital One at a 2:1.5 rate, or from Marriott Bonvoy at a transfer rate of 3:1.
Recommended American Express Cards (Personal)
| The Platinum Card® from American Express - There's currently a welcome bonus of 60,000 points after spending $5,000 in your first 3 months, worth up to $600 towards travel. Terms Apply. However — you may be eligible for a (much) higher offer by using the CardMatch Tool. (There's no pull on your credit to check for personalized offers.) This is our #1 card for accessing 1,200+ airport lounges worldwide (including Priority Pass). We leverage ~$2,700+ in value from the card every year. For rates & fees of the Platinum Card, click here. |
| American Express® Gold Card - We love using this card as it earns 4x points at restaurants worldwide and 4x points at U.S. supermarkets (up to $25,000 per year; then 1x. Terms Apply). There's no better card in our opinion if you eat out and/or shop at supermarkets regularly. With a welcome bonus of 35,000 points after you spend $4,000 in your first 3 months and up to $100 airfare fee credit per year, it's a strong choice. For rates & fees of the Gold Card, click here. |
Recommended Chase Cards (Personal)
| Chase Sapphire Preferred® Card - This is our favorite beginners travel rewards card which has a 60,000 point bonus (highest ever) after you spend $4,000 on purchases in the first 3 months from account opening. This sign up bonus is worth $750 in travel purchases (flights, hotels, car rentals etc) when you redeem your points through Chase's travel portal, which works like Expedia. The bonus alone could get you multiple round-trip flights or hotel stays. |
| Chase Sapphire Reserve® - Consider this premium card if you want to get into a lot of airport lounges. The current sign up bonus is 50,000 points after you spend $4,000 on purchases in the first 3 months from account opening. You'll also get a $300 travel credit per year which wipes away a big chunk of the $550 annual fee. |
| Chase Freedom Unlimited® - A simple, no annual fee card that earns you a $200 bonus after you spend $500 in your first 3 months. Earn 1.5% cash-back on all purchases, but you won't get any travel benefits or the ability to earn bonus points with this card. |
Chase of course have their own business credit cards, too.
Recommended Chase Cards (Business)
| Ink Business Preferred® Credit Card - This is our #1 recommended business card and right now comes with a 100,000 sign up bonus after you spend $15,000 on purchases in the first 3 months after account opening. This bonus is worth $1,250 when you redeem through Chase Ultimate Rewards for travel purchases (flights, hotels etc). Pay your cell phone bill with this card to receive up to $600 in cell phone insurance coverage per year. |
| Ink Business Cash℠ Credit Card - earn $500 bonus cash back after you spend $3,000 on purchases in the first 3 months after account opening. This no annual fee business card earns up to 5% cash back on a range of business expenses such as office supply stores, internet, cable, and phone services. |
Recommended Capital One Cards That Earn Miles (Personal)
| Capital One® Venture® Rewards Credit Card - This card is packed with a lot more benefits and perks. Earn a 50,000 mile sign up bonus (worth $500 toward travel) once you spend $3,000 on purchases within 3 months from account opening. We recommend this as a no-brainer card if you even semi-regularly stay at hotels. |
| Capital One® VentureOne® Rewards Credit Card - This is an excellent card for those looking to earn 1.25x miles per $1 on every purchase. With a 20,000 mile sign up bonus (worth $200 toward travel) after spending $1,000 within the first 3 months and no annual fee, it's a strong choice. |
Marriott Transfers
You can earn Marriott points and transfer those to Flying Blue at a transfer rate of 3:1. Plus, for every 60,000 Marriott points that you transfer, you’ll receive an extra 5,000 Flying Blue miles bonus.
The 17 Best Ways to Redeem Your Flying Blue Miles
1. Save 20-50% With Flying Blue Promo Awards (Air France / KLM)
The best ways to use Flying Blue miles while getting the highest values per point are monthly Promo Awards. Discounts range 20-50% off the miles price!
Promo Awards are bookable for travel within 3 months. You still pay the full fees and any applicable surcharges.
Each Promo Award specifies the available dates, route, airline (Air France and/or KLM) and class (economy or business). Some Promo Awards are between 2 specific cities, while others are between a city and region.
Example: A US city may offer 50% off to Europe, so one-way economy is anywhere from 10,750-14,500 miles. Check regularly as these offers come and go. You must book online.
Hot Tip: Even if there is no Promo Award from your home airport, it might be a good deal to buy a Promo Award from another airport and a separate, cheap ticket to get to that airport. This is called a ‘positioning flight’.
2. Israel and North Africa
Flying Blue places Israel, Algeria, Morocco, Tunisia, Libya, and the Canary Islands as part of Europe as far as pricing goes, even though the model is variable. Most other programs put them in Middle East or Africa regions which are more expensive than Europe when coming from North America.
Coming from the US, Classic Awards range from only 43,000-58,000 miles round-trip in economy and 106,000-135,000 in business.
When these go on Promo Award sale you have huge savings!
In addition to Air France/KLM flights, Delta flies to Israel and Alitalia to North Africa.
The flip side of this is an Israel to Middle East award is quite expensive even if just a short flight.
Here are some great example routes you can take:
- Chicago (ORD) – Paris (CDG) – Tunis (TUN) on Air France round-trip economy for 43,000 miles or business for 106,000 miles
- Los Angeles (LAX) – Moscow (SVO) – Tel Aviv (TLV) on Aeroflot round-trip economy for 58,000 miles or business for 106,000 miles
- San Francisco (SFO) – Paris (CDG) – Algiers (ALG) on Air France round-trip economy for 58,000 miles or business for 106,000 miles
3. US 48 to Hawaii (Delta and Alaska Airlines)
Using Flying Blue partner airlines Delta and Alaska, a great Flying Blue redemption is for flights from the US 48 to Hawaii. Round-trip starts at only 35,000 Flying Blue miles in economy and less than $10 in fees.
This is less than US programs charge their own members!
Hot Tip: If you’re flying Delta, The Platinum Card® from American Express will grant you access to the Delta Sky Club lounge for your flight.
4. US 48 to the Caribbean (Delta and Alaska Airlines)
Like Hawaii, US 48 to the Caribbean on Delta is a good deal at 29,000-35,000 miles round-trip in economy.
Delta has many Caribbean flights from New York and Atlanta.
Here are some great example routes you can take:
- Atlanta (ATL) – Aruba (AUA) on Delta round-trip economy for 29,000 miles or business for 72,000 miles
- New York City (JFK) – St. Maarten (SXM) on Delta round-trip econmoy for 35,000 miles or business for 86,000 miles
5. Caribbean to Hawaii (Delta and Alaska Airlines)
Even cheaper than US to Hawaii is Caribbean to Hawaii, just 25,000 miles round-trip!
6. The Caribbean to Europe (Air France/KLM)
Air France/KLM has many routes between the Caribbean and Europe.
A one-way economy class award ticket will cost 25,000-27,000 Flying Blue miles and a one-way business class award ticket will cost 67,500-79,000 miles.
Here are some great example routes you can take:
- Punta Cana (PUJ) – Paris (CDG) on Air France for 27,000 miles in economy or 79,000 miles in business
- Havana (HAV) – Moscow (SVO) on Aeroflot for 27,000 miles in economy or 67,500 miles in business
7. US to Mexico (AeroMexico, Delta and Alaska Airlines)
Flights between Mexico and the U.S. are ridiculously cheap too!
Round-trip economy is around 29,000 miles, which can be even cheaper than U.S. domestic awards.
Hot Tip: Look for routes with AeroMexico’s 787 Dreamliner: New York City (JFK) – Mexico City (MEX) often has one flight daily with this plane featuring lie-flat seats in business class.
8. Cheap Economy Flights to the South Pacific (Air France, Aircalin, Delta)
US 48 to the South Pacific ranges from only 51,000-97,000 miles round-trip in economy. Air France flies Los Angeles to Tahiti.
In addition, you can fly to South Pacific via Japan on Aircalin or via Australia on Delta.
Here are some great example routes you can take:
- Los Angeles (LAX) – Tahiti (PPT) on Air France round-trip economy for 51,000 miles or business for 128,000 miles
- Tokyo-Narita (NRT) – Noumea (NOU) on Aircalin round-trip economy for 69,000 miles or business for 173,000 miles
- Los Angeles (LAX) – Sydney (SYD) on Delta round-trip economy for 97,000 miles or business for 242,000 miles
9. Pacific Island Hopping (Aircalin)
Aircalin is a South Pacific airline that connects some of the most remote and beautiful islands in the world.
With the South Pacific, flights are around 35,000 miles round-trip in economy, often a great deal for how expensive these tickets can be. Visit Wallis and Fortuna, so small the two islands share only one ATM!
10. Central America Beaches and Jungles (Copa)
Copa is a Star Alliance airline yet partners with Flying Blue. From its hub in Panama City you can reach Central and South America destinations that are often expensive cash tickets.
US to Central America round-trip is just 35,000 miles round-trip in economy. Within Central America, flights are 23,000-29,000 round-trip in economy.
Here are some great example routes you can take:
- New York City (JFK) – Panama City (PTY) on Copa Airlines round-trip economy for 35,000 miles
- Panama City (PTY) – Guatemala (GUA) on Copa Airlines round-trip economy for 23,000 miles
- Panama City (PTY) – San Salvador (SAL) on Copa Airlines round-trip economy for 23,000 miles
11. Europe Domestic Flights
Air France, KLM and its partners such as Alitalia and Czech Airways cover much of Europe. Awards start starting at just 10,000 miles one-way. Focus on economy because intra-Europe business class is not much different from economy.
Always shop around because Europe flights usually have a high cash component due to taxes, which are passed on for awards. It may be better value on some trips to buy a cash ticket.
12. Visit Corsica, Napoleon’s Home Island (Air France, Air Corsica)
Corsica is a ravishing island blending French and Italian culture, and is the birthplace of Napoleon.
Air France and Air Corsica awards are available to the island’s 4 airports: AJA, BIA, CLY and FSC. You have many options and it is really hard to choose where to go for your Corsica vacation!
Hot Tip: When visiting tourist attractions, you can often get 2x points when you use your Chase Sapphire Preferred® Card.
13. Into India (Jet Airways)
Flying Blue now partners with India’s Jet Airways so you no longer have to book an award to New Delhi or Mumbai and then add a separate domestic ticket to continue to India’s many wonderful destinations.
Now you can add a Jet Airways segments to your award to India.
US to India starts from 68,000 miles round-trip in economy. Business is more expensive at 170,000 miles.
In contrast, because domestic flights in India are typically cheap, it is not often a good award value to use Flying Blue for purely domestic India award flights.
14. Into Japan (Japan Airlines)
SkyTeam lacks a Japanese partner airline, so it is great that Flying Blue partners with Japan Airlines.
Like using Jet Airways in India, if you are booking a Flying Blue award to Japan, you can fly Japan Airlines all the way or fly another airline and add a Japan Airlines domestic flight in Japan.
The US to Japan award price is more expensive than India’s, despite being closer to the United States. Awards start at 92,000 miles round-trip in economy class, while business is prohibitively expensive at 190,000 miles.
You can read about more ways to fly to Japan using points and miles here.
15. Visit Africa From Tip to Toe (Air France/KLM and Kenya Airways)
With the colonial legacies of France and Netherlands, Air France and KLM have extensive Africa networks. Add in Nairobi-based Kenya Airways and you have one of the most extensive Africa networks in the sky.
Many of these tickets are extremely expensive in cash so use your Flying Blue miles to travel around Africa!
Here are some great example routes you can take:
- Paris (CDG) – Johannesburg (JNB) on Air France round-trip economy for 54,000 miles or business for 165,000 miles
- Marrakesh (RAK) – Nairobi (NBO) on Kenya Airways round-trip economy for 48,000 miles or business for 113,000 miles
- Addis Ababa (ADD) – Nairobi (NBO) on Kenya Airways round-trip economy for 27,000 miles or business for 54,000 miles
16. Indian Ocean Island Hopping (Air Mauritius)
Air Mauritius is a key Flying Blue partner that gets you to magnificent Indian Ocean islands such as Mauritius, Reunion, and Madagascar.
US to these islands is 92,000 miles round-trip in economy, 170,000-220,000 in business.
If you love flying business class, you can sometimes go one island to the other via Paris on Air Mauritius or Air France. Don’t do this in economy!
Here are some great example routes you can take:
- Los Angeles (LAX) – Paris (CDG) – Antananarivo (TNR) on Air France round-trip economy for 92,000 miles or business for 182,000 miles
- New York City (JFK) – Rome (FCO) – Mauritius (MRU) on Delta and Alitalia round-trip economy for 92,000 miles or business for 170,000 miles
- San Francisco (SFO) – Paris (CDG) – St. Denis (RUN) on Air France round-trip economy for 92,000 miles or business for 182,000 miles
17. The Remote African Beaches of Cabo Verde (Transavia)
The beaches of the islands of Cabo Verde (Cape Verde) are not easy to reach but oh, so beautiful.
Transavia is a subsidiary of Air France/KLM and you can use Flying Blue miles for awards to their destinations around Europe, Morocco and all the way to Praia and Sal in Cape Verde.
Check the Transavia website for Flying Blue award availability.
More Ways To Earn Flying Blue Miles
Citi ThankYou Rewards Credit Cards
Citi ThankYou Rewards also transfer to Flying Blue at the same rates of 1,000 points for 1,000 Flying Blue miles. Transfer take about 48 hours.
Hotel-Branded Credit Cards
You can transfer several major hotel program points to Flying Blue miles:
| Hotel Loyalty Program | Convert | To Flying Blue |
| Hilton Honors | 10 Honors Points* | 1 mile |
| World of Hyatt | 1,250 Gold Passport Points** | 500 miles |
| Marriott Bonvoy | 3 Marriott Bonvoy Points*** | 1 mile |
| IHG Rewards Club | 10,000 Rewards Club Points | 2,000 miles |
*Must transfer a minimum of 20,000 Honors Points; can then increase in increments of 10,000 points.
**Convert 50,000 points to receive a 5,000-mile bonus
***Convert 60,000 points to receive a 5,000-mile bonus
Remember how we showed you how to earn miles by transferring them from some of the top hotel loyalty programs? Build those loyalty balances by earning miles with the following credit cards:
See Ways To Earn Lots of Flying Blue Miles for more!
Flying Blue Program
To get started, you simply need to sign up for the loyalty program. Sign up with Flying Blue for free here.
Award Booking Guidelines
Flying Blue allows one-way and round-trip awards.
What Flying Blue calls a ‘multi-destination award’ online is really an open-jaw, meaning you can fly to one destination and return from another. You cannot add additional stops and you must return to your origin.
Most partner airlines can be searched on the Air France website. For others, you can search alternate sites or call Air France for availability.
Hot Tip: Not all partner airlines show on award searches with Air France/KLM. For example, you can use American Airlines’ website to check Alaska Airlines award availability.
Phantom Partner Award Availability
The Air France website is great for searching partners. It has one big flaw: so-called phantom availability on partner airlines.
Sometimes award will show as available but then be impossible to book. Either the award is not available or the routing is not possible to book with Flying Blue.
It is always best to call Air France to confirm an award is available prior to transferring miles to Flying Blue.
There are no award holds, however American Express and Chase transfer are instant, so if the agent confirms availability, you can immediately transfer and book the award. There is no phone booking fee.
Classic Awards and Flex Awards
The main types of Flying Blue flight awards are Classic Awards and Flex Awards.
Classic Awards are lower-priced and less available. All partner awards except Kenya Airways and TAROM are Classic Awards.
Flex Awards are higher-priced awards on Air France, KLM, Kenya Airways and TAROM. While Classic Awards may be hard to find, Flex Awards are available for most flights.
Hot Tip: If you must take a specific flight and have enough miles, you can lock in a Flex Award since it is free to change or cancel, then keep checking back to see if a cheaper Classic Award becomes available.
How Much Do Flights Awards Cost?
Flying Blue does not publish full award charts. Instead, check the cost of award flights using the Flying Blue Miles Calculator.
Pricing is variable and will fluctuate depending on many factors. Unlike many other airlines, award prices in miles are the same regardless of airline.
What can differ among airlines is the cash component since some Flying Blue partner airlines assess fuel surcharges and others do not. Always check alternate Flying Blue partner options for your trip.
Example: Taipei-based China Airlines does not have fuel surcharges while Shanghai-based China Eastern and Guangzhou-based China Southern, do. A similar itinerary may cost several hundred dollars more on China Eastern or China Southern.
Flying Blue vs Delta SkyMiles
Air France / KLM and Delta are both SkyTeam members so in many cases you can use either miles for the same trip.
Generally, the differences are:
- Air France First Class can only be booked with Flying Blue miles and only by Flying Blue elites (same for Flex Business Class awards)
- US domestic awards on Delta will have less availability for Flying Blue but often lower prices
- International awards typically cost fewer miles but higher cash on Flying Blue than SkyMiles
- Flying Blue has partners such as Air Mauritius and Aircalin that are not SkyMiles partners
- SkyMiles has partners such as Virgin Atlantic and Virgin Australia that are not Flying Blue partners
- SkyMiles has award blackout dates on China Airlines, China Southern and Korean Air, while Flying Blue has no partner blackout dates
What are Flying Blue Promo Awards?
Released monthly, Flying Blue Promo Awards are discounts of 20-50% of mileage for award travel.
You must book Promo Awards online. If you call to book you will be charged the full price.
Promo Awards offered for travel between two specific cities or regions. You can travel in either direction, one-way or round-trip.
Each promo award is specified for Air France or KLM or both.
You cannot change, cancel or refund Promo Awards.
Book Upgrade Awards
Upgrade awards are available on Air France, KLM and several partner airlines (Delta, Aeroflot, Aeromexico, Aircalin, China Airlines, China Southern Airlines, Kenya Airways, and Korean Air).
Air France and KLM upgrades are the most flexible. They can be requested online up to 24 hours departure and may also be available at the airport or on board the aircraft.
Partner awards are subject to availability and various restrictions specific to the airline, route and fare class of ticket. Best is to contact Flying Blue at least 72 hours prior to departure for availability and price. See upgrade award terms here.
Check the cost of upgrade awards using the Flying Blue Miles Calculator.
Fees, Changes and Cancellations
There are three different types of awards: Classic, Flex, and Promo.
- Classic Awards have a €45 change or cancel fee.
- Flex Awards are free to change or cancel.
- Promo awards cannot be changed or canceled.
There is no phone booking fee, thankfully. However, Promo Awards must be booked online.
Mileage Expiration Caveat
To keep miles from expiring, you need to meet at least one of these conditions:
- Take an eligible flight at least once every 2 years with Air France, KLM, Joon, HOP!, or any SkyTeam partner
- You’re a Silver, Gold or Platinum member;
- You make a purchase with an eligible partner bank card at least once every 2 years.
Final Thoughts
Flying Blue is a versatile airline frequent flyer program with strong mileage values and a wide range of partners. Flying Blue has some great values like Promo Awards and Israel in the Europe region. It is a contender for best overall SkyTeam mileage program.
Now that you know some of the best ways to use Flying Blue miles, we hope you’ll enjoy your next redemption!
I am getting really confused trying to use 57,000 Flying Blue miles that are expiring on August 31.
I had a chance to buy a ticket with 3 out of 4 AF segments when I just booked a ticket to Amman. But I got a ticket issued by Delta, but got it though the Chase Travel Portal. Will this count as a purchase so that the miles don’t expire?
You state that eligible bank cards can be used as one of your 3 ways to keep miles from expiring. What do you do with the cards then, transfer miles from them?
Also, I am reading all these great ways to book things on partners, but am coming up with high milage requirements that aren’t matching the miles you are suggesting. Do I need to call them to book anything other than KLM and AF? Places like Madagascar or Belize aren’t even getting any hits. Please help!
Hey Dixie, if you want to book the last ticket to Amman on the same segments, you’ll have to find availability on the identical flight on which 3 of the 4 tickets are booked. Otherwise, you won’t be traveling with the other companions.
Booking Air France tickets through the Chase Travel Portal WILL NOT count. You need to have eligible flight or credit card activity on your specific Air France Flying Blue account. To achieve this, you can transfer a small amount (1,000 miles) to Flying Blue to reset the expiration timer.
Regarding the high mileage requirements, the answer is YES you’ll often see high mileage requirements. However, you need to be flexible to get the lowest level award tickets. You don’t need to call to book other partners such as Delta, China Eastern, etc. You simply need to use the online search engine. For more complicated itineraries involving Madagascar and Belize, you’ll need to search segment-by-segment after finding a possible routing and call Flying Blue to book. Thanks for reading.
Hi William,
Could you be more specific, please? What transfer are you trying to make exactly?
Is there any way to search multiple dates? I can’t get a “my dates are flexible” with either AF or KLM’s FB site. So frustrating.
Hi mbh! Look under the departure and arrival dates, and you will see “You are looking for a flight around these dates”. Select this box and then run your award search to see a calendar view.
Can I use my air miles for things other than flights? Hotel? Merchandise?
Hi Lisa,
Yes, you can use your Flying Blue miles for things other than flights. Head to this link to see your options.
Dear Alex,
I would very much appreciate your help.
I have been a KLM frequent flyer member for 22 years and now have 69,919miles. They were due to expire on 29th February 2020 as I hadn’t taken a flight due to my husband’s severe bad health. I contacted KLM in December 2019, January, and February 2020 to ask if there was a way to avoid losing my miles. They said as long as I booked a qualifying flight in the 6 months after 29th February my Miles would be reinstated for the 2 year period. I was able to book a return flight from Manchester to Moscow on 6th April. The flight was subsequently canceled due to COVID 19 and despite numerous telephone conversations, emails, three formal letters to Mr. Pieter Elbers, President and CEO (which have not been delivered to him but have been intercepted by the management team), and three 1 hour long telephone conversations with management members, KLM is still refusing to reinstate my Miles. This is a condensed overview of a situation that has now been going on for 7 months. I have been polite at all times but am now at my wit’s end. KLM is a well-respected organization and for them not to reinstate my Miles, especially when it is not my fault that I couldn’t fly, is totally out of order, and incredibly dishonorable on their part. I have all the documentation in relation to this issue and would greatly appreciate your help and advice on what to do next. In short, I want my miles reinstated.
Hi Janet,
I’m really sorry to hear about this frustrating situation? If you have already tried calling multiple times and they are unwilling to budge, I recommend you contact the customer service team through a public medium like Twitter. Airlines in the past have shown they are much more likely to do the right thing is the complaint is made through a public forum, and are worried about the blowback or negative PR they might experience if they do not help resolve the problem.
I hope you are able to get your miles reinstated!
Hello,
Does anyone have any idea on how to use the Flying Blue miles to book a flight? I go to the KLM site and there is no option to pay with miles, but there is an option on AirFrance. Am I doing something wrong? I’m already logged on Flying Blue and on KLM I went all the way to payment to see if they had the option there and nothing. Thanks.
Hi AJ,
Have you tried booking through this page on the KLM website? https://www.klm.com/travel/us_en/flying_blue/spend/buy_ticket/index.htm