Southwest Airlines: Coronavirus (COVID-19) Latest Updates — Cancellation Policies, Status Changes, Routes, and More

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Southwest Airlines offers some of the most generous change and cancellation fees in the industry, but you might still be wondering about how Southwest is specifically responding to the COVID-19 pandemic.

Will you still be able to earn your Companion Pass this year? If you already have a Companion Pass, will you be able to carry this over to 2021? Is Southwest making any changes on board your flight to keep you safe? If you have a trip booked through Southwest Vacations, how will this be handled?

This article will answer all of your COVID-19 questions related to Southwest Airlines.

Cancellation Policies

Southwest never charges fees to change or cancel flights. Even credits from canceled Wanna Get Away (non-refundable) fares can be applied to future travel.

We’ve broken down Southwest Airlines’ change and cancellation policies due to COVID-19 in great detail. Click the link for full details, along with other airlines’ policies.

Converting Southwest Vouchers Into Rapid Rewards Points

Southwest is now allowing you to convert your qualified travel funds to points through December 15, 2020. This is great news as Rapid Rewards points don’t expire. You can also redeem your points for yourself or others.

To qualify, your travel fund:

  • Must expire September 7, 2022
  • Name must match the name on your Rapid Reward account, and
  • Must have originated from a ticket purchased on southwest.com, booked by a Southwest Airlines customer service agent, or approved by your employer

To convert your funds, log on to your Rapid Rewards account. See further instructions here.

Note: conversion is non-reversible.

Southwest Vacations Cancellation Policy

Southwest Vacations notes that once it becomes aware of “any government’s travel restriction that results in a flight or hotel cancellation, our Team will send an email with rebooking instructions to affected Customers.”

The trip will be canceled at that time and a travel credit will be issued for the full amount (not including the cost of travel protection). It specifically notes that “you do not need to contact us regarding your cancellation or travel credit. We will reach out to you with more information once the travel credit is processed. ”

If you purchased your vacation using Uplift, see its site for more details.

Bottom Line: If you have a trip booked through Southwest Vacations, make sure you check your email (including junk folders) for communication regarding your travel credits.

Loyalty Extensions/Status Upgrades

Southwest Airlines is extending its current tier status for members and Companion Pass holders. It is also offering tier and Companion Pass qualifying points to all Rapid Rewards members.

Explore our specific elite status extension details for Southwest Airlines, along with what other airlines are granted for their elite status travelers.

Credit Card Incentives

Beyond the typical introductory offers, Southwest Airlines is currently not offering any additional benefits for Southwest-branded credit cards in response to the pandemic.

We will continue to update this article as that may change.

Mileage Buy Incentives

There are currently no mileage buy incentives for Southwest Airlines.

You can purchase points at the standard rate, up to 60,000 points. See their website for more details on pricing.

Flight Reductions and Cancellations

Southwest Airlines has seen schedule reductions as a direct result of COVID-19. Overall, the impact so far has been less than other U.S.-based airlines since Southwest primarily operates domestically.

Hot Tip: To see more effects that the coronavirus has had on Southwest Airlines, be sure to check out our dashboard detailing the impact of the coronavirus (COVID-19) on U.S. airlines.

Domestic

In contrast to many other U.S.-based airlines, Gary Kelly, the airline’s CEO, said that the goal is to continue to serve every city in its network, but you may need to make more connections. It is also only operating during peak hours between 7 a.m. and 8 p.m.

Southwest plans to brought back some Hawaii service in June 2020 — something it cut severely after the 14-day quarantine was announced for any visitors. However, it is now cutting back on some of these routes, specifically:

  • Oakland (OAK) – Lihue (LIH)
  • San Jose (SJC) – Lihue (LIH)

New destinations have also been added to Southwest’s routes — flights to Miami (MIA) and Palm Springs (PSP) launched on November 15, 2020, and Colorado destinations Montrose (MTJ) and Steamboat Springs (HDN) begin on December 19, 2020. Chicago (ORD), Houston (IAH), Colorado Springs (COS), Jackson (JAN), and Savannah (SAV) have also been announced as new markets.

International

During the height of the pandemic, Southwest suspended its entire international network.

On a positive note, Southwest announced once again began international flights in June 2020. For detail regarding Southwest’s international destinations, see its website for updated information.

Important Southwest News

Due to COVID-19, Southwest Airlines is currently the world’s largest airline — a move up from the fourth largest. This is intentional as it has consistently maintained that it doesn’t want to cut flights so deeply that it won’t be able to respond when travel recovers.

Southwest Airlines is receiving governmental aid as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Under the terms of this $50 billion aid, all airlines — including Southwest Airlines — are barred from cutting jobs through September 30, 2020.

Of the $50 billion, Southwest Airlines will receive $3.2 billion in the form of a direct grant of $2.3 billion and a low-interest rate loan of nearly $1 billion.

Safety Changes

Additional safety precautions have been made in the cabin as a result of the pandemic.

Southwest COVID 19 Procedures
Southwest Flight Attendant wears a mask on board a flight. Image Credit: Southwest Airlines

Food and Beverage Service

To comply with social distancing recommendations, Southwest temporarily suspended all onboard beverage and snack service from March 25, 2020, until further notice.

You are always able to bring your own snacks and beverages onboard.

Seating Arrangements

Southwest Airlines does not assign seats. You can board and select your seat in the order noted on your boarding pass.

Southwest announced that after November 30, 2020, middle seats will no longer be blocked. Since there isn’t assigned seating on Southwest, this effectively means that capacity will no longer be capped at 67% and there will potentially be less personal space onboard.

Disinfection Changes

As of May 1, 2020, new procedures “will introduce additional cleaning between flights to supplement the work of Flight Attendants who keep cabins tidy.” Southwest Airlines also notes that it has “enhanced our overnight cleaning procedures. In addition to tidying each aircraft between flights, we spend more than 6 hours cleaning each aircraft every night.”

The EPA-approved disinfectant, which was previously only used to clean the lavatories, is now being used throughout the aircraft. “These procedures meet or exceed recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).”

Southwest Additional Cleaning Procedures
Southwest Airlines is implementing deep cleaning procedures each night. Image Credit: Southwest Airlines

In mid-April, Southwest also began utilizing an electrostatic disinfectant and anti-microbial spray applied on every interior surface of the aircraft that kills viruses on contact and forms a protective shield for 30 days.

In terms of air quality, it states that the onboard HEPA filters and the air circulation system exceed “the quality of air that can be found outdoors, as well as a typical office building or similar public venue. On average, a complete exchange of cabin air and outside air is accomplished every 3 minutes.”

Unfortunately, these measures might not be enough, because according to a local radio station in Dallas (which is the headquarters of Southwest Airlines), as of April 7, 2020, over 600 Southwest flight attendants have tested positive for COVID-19.

Southwest Airlines is minimizing these claims saying, “currently, far less than 1% of more than 60,000 Southwest Airlines Employees have tested positive for the coronavirus (COVID-19).”

Flight Attendants Will Be Required to Wear Masks

Beginning May 3, Southwest is requiring customer-facing employees to wear face masks or coverings when interacting with travelers, especially when distancing recommendations cannot be met.

Passengers Will Be Required to Wear Masks

Starting on May 11, customers will be required to wear face coverings or a mask. Southwest will provide a mask if a customer forgets their mask. Southwest will also distribute sanitizing wipes to passengers who need them.

Southwest won’t let you board without a mask, even if you have a valid medical condition that precludes you from wearing one. Masks are required for everyone above the age of two. See the updated mask policy here.

Boarding & Deplaning Process Changes

Beginning May 2, smaller groups of 10 people at a time will be welcomed to board sequentially by boarding position.

Flight Attendants also will provide guidance during deplaning to maintain distancing.

Health Declaration

Beginning on June 16, 2020, Southwest announced that a “Customer Health Declaration” must be acknowledged during online check-in (via the Southwest app, Southwest.com, SWABIZ.com, or the carrier’s mobile website).

Passengers will be required to acknowledge an awareness of the carrier’s face-covering policy and confirm that they do not have symptoms of COVID-19 and have not been diagnosed with or exposed to COVID-19 in the 14 days prior to travel. They will also have to confirm that they do not have a fever when they travel.

Staffing Changes

Due to the terms to receive government assistance through the CARES Act, which we noted above, airlines must continue to pay flight attendants and pilots the contractually minimum amounts through September 30, 2020. Due to the reduced schedules, this means that some workers will get paid regardless of whether they are flying or not.

Southwest Airlines said it doesn’t expect to cut jobs in 2020 because more than a quarter of its workforce signed up for some kind of voluntary leave or buyout.

Unfortunately, continuing on into 2021, this might not be the case. Southwest Airlines has announced that unless negotiations to pay cuts for unions prove successful or an additional extension of the CARES Act is passed, it may be forced to resort to involuntary furloughs and layoffs.

Fleet Changes

Southwest has not reduced flights as much as competitors like United Airlines, Delta Air Lines, and American Airlines. This means that fewer planes are being parked, but there is still a small reduction in Southwest’s operating fleet.

In March 2020, Southwest indefinitely stored 50 737-700 aircraft in Victorville, CA, and CEO Gary Kelly noted that more aircraft may be grounded. This is in addition to the 34 737 MAX airplanes that are being stored while they are being investigated by the FAA.

No retirements have currently been announced as a result of COVID-19.

Final Thoughts

Southwest’s operations have suffered less than its competitors, but it has still suspended all international operations and cut domestic operations by 50%. Luckily, Southwest has extended member benefits and given out qualifying points to help make it possible to still earn the covetable Companion Pass.

If you find that you must travel, there are increased measures to keep you safe at the airport and on your flight. Food and beverage services have been temporarily halted and additional disinfection procedures will help keep you safe. Needless to say — your next flight on Southwest will look a bit different.


Frequently asked questions

Can I still earn my Companion Pass because of coronavirus?

If you already have a Companion Pass that was set to expire on December 31, 2020, your status has been extended based on the method you obtained status. See our loyalty article for more information.

If you are attempting to earn a Companion Pass, you will receive a 15,000 tier qualifying point (TQPs) boost, a 25,000 Companion Pass qualifying point (CPQPs) boost, and flight segments into your account in the coming weeks.

How do I cancel my Southwest flight?

Southwest Airlines never charges cancellation or change fees. You will receive a travel credit that you can use for travel through September 7, 2022.

Christy Rodriguez

About Christy Rodriguez

Christy was born in St. Louis, Missouri, but lived in Texas the majority of her life. Now, work has her living in the Bay Area with her husband and yellow lab. Her first international travel experience was for a summer study abroad program in Italy. After that, she knew that she was destined to travel as much as possible. Luckily, her husband worked at Southwest Airlines, so they were introduced to the exciting world of “non-rev” travel.

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110 comments

  1. Robert Somers Turner September 20, 2020

    Would not fly with any other airline…Southwest is the best.

    Reply

  2. Francene werner October 15, 2020

    I trust Southwest.

    Reply

  3. Best airline out there!!!
    Thank you Southwest air!

    Reply

  4. Kenneth David December 6, 2020

    If traveling from New York to Indianapolis, do I need to show proof of a negative covid 19 test result before boarding the plane?

    Reply

    • Hi Kenneth,

      No, you do not need to show proof of a negative Covid test for this route.

      Reply

      • Adam Urenda January 24, 2021

        Would I need a covid test traveling from Denver to Philadelphia?

        Reply

        • Hi Adam,

          All domestic travelers over the age of 11 entering Pennsylvania, whether visitors or residents, must have proof of a negative coronavirus test in the 72 hours before entering the state, or they must quarantine for 10 days, or until a negative result can be produced. Those who fail to comply could be fined up to $300.

          Reply

    • Would I need a negative Covid test to travel from St. Louis to Sacramento?

      Reply

      • Hi Russell,

        You should not need to take a covid test in order to fly. But California asks that those arriving in or returning to California from other states or countries to self-quarantine for 10 days.

        California also recommends that visitors call ahead to learn if any regional or local restrictions are in place.

        Reply

  5. Alice Cowherd December 10, 2020

    If I am traveling from Louisville, KY to Philadelphia, PA on January 1st, 2021.Do I need to show a negative covid test before traveling?

    Reply

  6. I’m flying next week from New Orleans to Philadelphia with a pit stop in Chicago. As of now, am I required to show a negative test?

    Reply

  7. Will I need a negative test to fly from Austin, Texas to Chicago? Thanks!

    Reply

  8. Traveling from Atlanta to Columbus Ohio, do I need to show proof of negative COVID test and Vice versa?

    Reply

  9. Deborah Shea December 12, 2020

    I’m traveling from Nashville to LAX. Do I need a negative Covid test to fly?

    Reply

    • Hi Deborah, you will not need to show a negative COVID test to fly at this time. Thank you for reading!

      Reply

    • Hi Deborah,

      Currently, you do not need to provide a negative COVID test in order to fly to California. However, hotels and other forms of lodging are only allowed to accept an out-of-state reservation for nonessential travel if it’s for at least 14 days, the time period that California has been urging visitors and returning residents to self-quarantine.

      Reply

  10. Mayra Herrera December 13, 2020

    I’m traveling from New Mexico to Oakland CA on Dec. 24th. Do we need to show a covid test?

    Reply

    • Hi Mayra. No, you will not need to show a negative COVID test to fly domestically. Thanks for reading!

      Reply

    • Hi Mayra,

      Currently, you’re not required to present a negative covid test to fly to California. But hotels and other forms of lodging are only allowed to accept an out-of-state reservation for nonessential travel if it’s for at least 14 days, the time period that California has been urging visitors and returning residents to self-quarantine.

      Reply

  11. I am traveling from Nashville to Arizona, do I need to test for COVID before I depart?

    Reply

  12. I have a flight for myself and my daughter scheduled from Manchester, NH to Tampa, FL. Do we need proof of a negative test in advance of checking in? If we are unable to get documented results of negative testing prior to our flight – are there in fact rapid tests available at the point of departure? This information on the web is confusing/inconsistent – we just want to be sure we’re covering our bases fully.

    Reply

  13. We are traveling from ft. Lauderdale, Florida to Albuquerque, New Mexico, and then back home. Do we all need negative covid tests within 3 days of each departure?

    Reply

    • Hi Janine,

      New Mexico does not require those traveling there to submit a negative covid test, but all travelers and residents who are not coming from a low-risk region must self-quarantine for 14 days.

      Reply

  14. traveling from Pittsburgh to Chicago, do we need a negative test to fly?

    Reply

    • Hi Nicole,
      No, you don’t need a negative test to fly, but since you are traveling from Pennsylvania, you’ll be required to quarantine for 10-14 days upon arrival. You can find more information here.

      Reply

      • I am flying from Alabama to Sacramento. Do I need to have a COVID test before flying?

        Reply

        • Hi Debbie,

          You should not be required to take a covid test prior to flying to California. However, those arriving in or returning to California from other states or countries are asked to self-quarantine for 10 days. The state recommends that visitors call ahead to learn if any regional or local restrictions are in place.

          Safe travels!

          Reply

        • Do I need to have a Covid test before flying to Las Vegas from Fort Myers Fl?

          Reply

  15. Monica Stewart December 15, 2020

    I am flying from Kansas City, Missouri to Phoenix, Arizona and back to Missouri. Do I need a COVID test? Thanks.

    Reply

  16. David Torres December 17, 2020

    I’m flying on Southwest Airlines from Sacramento, California to San Diego, California next week. Do I need to be tested for Covid?

    Reply

  17. I have a flight stop in Chicago for an hour but will not be leaving the airport. Will I need a negative test for Covid?

    Reply

  18. Will my 2 year old be required to keep a mask on from Seattle to Arizona?

    Reply

    • Hi Brittany,

      According to the Southwest policy, all passengers ages 2 and older are required to wear a mask for the duration of the flight.

      Reply

  19. Do I need a negative covid test to fly from BWI to Houston and back?
    Thank you!

    Reply

    • Hi Debbie,

      There are currently no statewide restrictions for Texas, but Maryland asks visitors and returning residents to get a virus test in the 72 hours before arriving in Maryland or upon arrival.

      Reply

  20. A.W. Michael December 18, 2020

    We are leaving from MCI and headed to Ft Myers FL. Do we need to show proof of a negative covid test before boarding?

    Reply

    • Hi Michael,

      As of now, there are no statewide restrictions for Florida, so you should not need to show proof of a negative covid test to fly.

      Reply

  21. Allan Preckel December 18, 2020

    Flying round-trip from Denver to San Diego. Is there a COVID-19 test required?

    Reply

    • Hi Allan,

      As of now, you should not be required to have a negative covid test to fly, but hotels and other forms of lodging are only allowed to accept an out-of-state reservation for nonessential travel if it’s for at least 14 days, the time period that California has been urging visitors and returning residents to self-quarantine.

      Reply

  22. Flying to see granddaughter December 19, 2020

    I’m flying from North Carolina to Chicago, will I need Covid testing?

    Reply

    • According to Illinois state restrictions, those traveling from “Orange States” which includes North Carolina, must either quarantine for 14 days upon approval or obtain a negative virus test result no more than 72 hours before their arrival.

      Reply

  23. I’m flying from Columbus, OH to Salt Lake City through Chicago and Denver, will I need a Covid test?

    Reply

  24. Flying to see a friend December 22, 2020

    Do I need a negative Covid test to fly from Georgia to Indiana?

    Reply

  25. Jennifer N Bryant December 22, 2020

    I’m flying from Denver to Cancun. Will we need proof of covid testing?

    Reply

  26. Tracy Oligney December 23, 2020

    I’d like to fly to Houston in January from Albany, NY. I can’t imagine any problems going to Houston but what will I be required to do in returning to Albany?

    Reply

    • Hi Tracy,

      Those who have been out of the state for 24 hours or more must be able to present a negative test taken in the three days before their arrival, and must quarantine for the first three days in New York. Another coronavirus test must be taken on the fourth day, and if it is negative, the person may leave quarantine. Those not wanting to take the tests must quarantine for 14 days per Health Department regulations.

      Reply

  27. I’m flying MDW to PHX (12/26/2020, with a return flight on 01/04/2021). Do I need proof of a negative covid test prior to either of these flights?

    Reply

    • Hi Susanne,

      You should not need to take a Covid test for either flight, but upon returning back to Illinois you’ll be asked to quarantine for 14 days.

      Reply

  28. lateisha shark December 23, 2020

    I’m traveling to Las Vegas from California, will I need a covid test?

    Reply

  29. If I am traveling from Maryland to Chicago, do I need to show a negative test result?

    Reply

    • Hi Caroline,

      Illinois has designated Maryland as an “Orange” state, and should people visit from there they must either quarantine upon arrival or obtain a negative virus test result no more than 72 hours before their arrival.

      Reply

      • Do we have to upload on the app the test result or bring a print copy to fly from Ohio to Chicago?

        Reply

        • Hi Sam,

          You should be fine to do either, but be sure to monitor Southwest updates prior to your flight to see if they have any policy changes.

          Reply

  30. I am flying from Arizona to New York. Will I need to provide a negative COVID test?

    Reply

    • Hi Joanna,

      You should not need to provide proof of a negative Covid test in order to fly, but upon arrival in New York, you will either need to go through a mandatory two-week quarantine or be able to present a negative test taken in the three days before arrival, and must quarantine for the first three days in New York.

      Reply

  31. I’m flying from NY to Atlanta, GA. Do I need proof of covid testing?

    Reply

  32. Valerie Marcus December 27, 2020

    Flying from Orlando to Buffalo this month. Will I need to provide a negative Covid test?

    Reply

    • Hi Valerie,

      You should not need to provide proof of a negative Covid test in order to fly, but upon arrival, you will either need to go through a mandatory two-week quarantine or be able to present a negative test taken in the three days before their arrival, and must quarantine for the first three days in New York.

      Reply

  33. Will a negative Covid test be required for a flight from San Jose, Ca to Portland or the return flight back? Thanks.

    Reply

    • Hi Dawn,

      Oregon is urging visitors to self-quarantine for 14 days, but you are not required to take a Covid test in order to fly there or back to California.

      Reply

  34. I am wondering about flying from Texas to Rhode Island. How does the process work? Do I need to test negative 3 days prior to flying and then test again before I fly back? Thank you for any help!

    Reply

    • Hi Katie,

      Yes, you will need to test negative 72 hours prior to your flight to Rhode Island. You will not be required to test again on your way back to Texas though as they have no statewide restrictions at the moment.

      Reply

  35. Abbie Tooker January 3, 2021

    I will be traveling from Omaha, layover in Chicago, and then on to North Carolina. A week later I will be coming back the same route. Do I need a COVID test?

    Reply

    • Hi Abbie,

      There are currently no statewide restrictions for travel between Nebraska and North Carolina, so you should not need to take a Covid test.

      Reply

  36. Utsav Kanani January 4, 2021

    I am flying from Chicago to Pennsylvania do I need to provide a covid-19 test proof?

    Reply

    • Hi Utsav,

      Yes, all domestic and international travelers over the age of 11 entering Pennsylvania, whether visitors or residents, must have proof of a negative coronavirus test in the 72 hours before entering the state, or they must quarantine for 10 days, or until a negative result can be produced.

      Reply

  37. LYNN E CLEMENTI January 11, 2021

    Do I need to take a covid test to travel from Islip, NY to South Carolina?

    Reply

    • Hi Lynn,

      There are currently no statewide restrictions for South Carolina, so you should not be required to take a covid test to fly there. But for your return to New York, you must be able to present a negative test taken in the three days before your arrival.

      Reply

  38. Flying from Boston to Orlando next month. I live in New Hampshire but Boston is the airport nearest me. Do I need to get a covid test before flying?

    Reply

  39. Alexis Price January 30, 2021

    Hey, I’ve booked a flight for Mar 8-11 to Vegas from New Orleans. Do I have to prove a negative test or have to be swabbed to board?

    Reply

  40. I plan to fly from OAK to Denver on 2/22-2/23, will I need to give proof of a negative test before flying? What about from Denver back Oakland? Will I need to quarantine? I have gotten both Covid vaccines, the 2nd dose was administered 2 weeks ago.

    Reply

    • Hi Mary,

      Colorado does not require you to provide a recent covid test to enter, and neither does California. However, California does asks that you quarantine for 10 days after you arrive home.

      Reply

  41. Trak King II February 2, 2021

    I was exposed to someone who tested positive for COVID-19 so I canceled my upcoming SW flight. Now Southwest is forcing me to give them the name of the COVID infected person (who is not a passenger). Isn’t that a privacy violation and illegal to disclose someone else’s health information?

    Reply

    • Hi Trak,

      I am not an attorney so I cannot say definitely, but my understanding is that it is illegal to disclose someone else’s health information, and so you should not be required to give Southwest this information.

      Reply

  42. If we plan to fly from PHX to PNS (Florida), will we need to show proof of a negative COVID test in March? What about from PNS to PHX?

    Reply

    • Hi Tiffany,

      As of now, ther are currently no statewide restrictions in Florida or Arizona. So you should not need to show proof of a negative COVID test.

      Reply

  43. thomas p madigan February 16, 2021

    Do I have to have a covid test when flying from Orlando to Buffalo?

    Reply

    • Hi Thomas,

      New York is allowing travelers the option of avoiding its mandatory 10-day quarantine with a series of tests and a shorter period of isolation.

      Those who have been out of the state for 24 hours or more must be able to present a negative test taken in the three days before their arrival, and must quarantine for the first three days in New York. Another coronavirus test must be taken on the fourth day, and if it is negative, the person may leave quarantine. Those not wanting to take the tests must complete the full quarantine.

      Reply

  44. Do I need a Covid test to travel from Las Vegas NV to Midland Texas?

    Reply

  45. Hi! I’m going to be traveling from Austin Texas to Washington DC. It says I need a covid test or I need to quarantine. I’m going to quarantine but would they ask me for proof of a covid test or proof of quarantine? If so how can I prove that I have quarantined?

    Reply

  46. I’m travelling from Albuquerque to Sacramento CA in March 2021. Will I need a negative COVID test or will I need to quarantine in this location for 10 days? Thanks!

    Reply

  47. Lindsey Barrera March 2, 2021

    It seems as though I do not need to take a rapid test before flying to Oakland from Ohio to see my family. Is this true?

    Reply

Any thoughts or questions? Comment below!

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