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American Airlines 787-9 Business Class Review [LAX to DFW]

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Airline: American Airlines (AA)
Aircraft: Boeing 787-9 Dreamliner
Flight #: AA 2543
Route: Los Angeles International Airport (LAX) to Dallas-Fort Worth International Airport (DFW)
Date: May 21, 2019
Duration: 3 hours
Cabin and Layout: American Airlines 787-9 business class, 30-seat capacity across 8 rows, 1-2-1 configuration
Seat: 4L
Miles Used: 15,000 AAdvantage miles; upgraded a paid cash fare (V class)
Taxes and Fees Paid: $75 in upgrade fees
Typical Retail Cost: Approximately $545
Typical Economy Cost: Approximately $89

Booking American Airlines Business Class

I’ve been wanting to try American Airlines’ business class product for a while. While I wouldn’t necessarily take the gamble and pull my hair out trying to search for award availability on one of their international flights, I was more than happy to try my hand at a domestic flight.

While most people know that American Airlines has a premium transcontinental product, known as Flagship First and Flagship Business, what they might not know is that American Airlines periodically flies their long-haul aircraft between their domestic hubs.

In my case, I booked a paid economy ticket on American Airlines’ 787-9 Dreamliner from Los Angeles (LAX) to Dallas-Fort Worth (DFW).

Then, I searched for upgrade availability, which showed up a day before departure. I paid 15,000 AAdvantage miles + a $75 co-pay to upgrade my paid economy ticket.

If you found award inventory, you could book this identical flight in business class for 22,000 British Airways Avios or 25,000 American Airlines AAdvantage miles.

Because I had a V fare ticket and I upgraded using miles, I would still earn miles according to the original fare class. I credited my flight to AAdvantage, earning a solid 2,245 miles plus a bonus of 898 miles thanks to my Platinum Pro status.

These 3,143 miles are worth around $40, according to our travel points and miles valuations.

Hot Tip: If you need some help figuring out how to earn the most from your paid airplane tickets, check out our ultimate guide on where to credit your airline miles.


American Airlines operates a huge network of Admirals Clubs and a small network of Flagship Lounges. Because I wasn’t traveling on an international flight in business class, I couldn’t access any lounges.

I headed to the airport, cleared an uneventful security process, and boarded my aircraft early.


American Airlines’ 787-9 consists of a 4-cabin configuration:

This exact aircraft is similarly used on international flights in the American Airlines network such as:

  • Dallas-Fort Worth (DFW) – Seoul (ICN)
  • Los Angeles (LAX) – Auckland (AKL)

For all intents and purposes, I’d be experiencing a true business class hard product but not a true business class soft product. American Airlines’ 787-9 consists of B/E Aerospace Super Diamond seats, which are arranged in a 1-2-1 reverse herringbone configuration.

Notably, these are some of the top seats you can find in business class, as they are spacious and comfortable. In all, there are 30 seats across 8 rows in business class.

Each seat measures 21-22 inches wide, 60-61 inches in pitch, and 77-78 inches in bed length.

American Airlines 787-9 Flagship Business Class Rear Cabin View

The particular seat I reserved was 4L, a window seat located on the right-hand side of the aircraft.

American Airlines 787-9 Flagship Business Class Seat 4L

Immediately after sitting down in my seat, I noticed how incredibly comfortable the seat was. The seat is well-padded, particularly in the head area.

American Airlines 787-9 Flagship Business Class Seat Cushion

The tray table, located underneath the inflight entertainment monitor, was around 17 inches long and around 18 inches wide.

American Airlines 787-9 Flagship Business Class Tray Table

There was also a retractable armrest with a storage compartment located inside.

American Airlines 787-9 Flagship Business Class Retractable Armrest
American Airlines 787-9 Flagship Business Class Storage Compartment in Armrest

There was also a smaller storage compartment, presumably for water bottles and/or smaller accessories.

Lastly, there were 2 storage compartments on the window side of the seat. The smaller compartment was quite shallow but large in area to store items like a smartphone.

The larger compartment housed the inflight entertainment remote, power plug, headphone jacks, and USB ports.

American Airlines 787-9 Flagship Business Class Side Storage Compartments
American Airlines 787-9 Flagship Business Class Headphone Jack and USB Port
American Airlines 787-9 Flagship Business Class Power Plug
American Airlines 787-9 Flagship Business Class Inflight Remote Close-Up

There was also a literature compartment containing magazines and safety pamphlets.

American Airlines 787-9 Flagship Business Class Literature Pocket

Located next to the seat was a reading light.

American Airlines 787-9 Flagship Business Class Reading Light

The seat controls were displayed on a touchscreen console next to your seat for easy access. The seats are fully customizable in position for maximum comfort.

American Airlines 787-9 Flagship Business Class Seat Controls

Individual air nozzles are located above the seat, along with more reading lights. Air nozzles are a crucial component of inflight comfort, so this is definitely a welcome amenity.

American Airlines 787-9 Flagship Business Class Individual Air Nozzles

Because these reverse herringbone seats are facing the exterior of the aircraft, the footwell tapers down quite a bit. Still, it contains plenty of space to fully extend your legs.

Also, there was a nook to store your shoes under the footwell.

American Airlines 787-9 Flagship Business Class Footwell Storage

This particular seat design had a wonderful amount of privacy, as the shell blocked the view of most other passengers.

American Airlines 787-9 Flagship Business Class Seat View

The flight attendant took pre-departure drink orders, and I requested a cup of orange juice.

American Airlines 787-9 Flagship Business Class Pre-Departure View

Shortly after boarding, we pushed back and were on our way to Dallas for a total flight time of around 2 hours and 50 minutes.


Whereas American Airlines offers Bose noise-canceling headphones on their international and premium transcontinental flights, they give out cheap earbuds on other domestic flights.

These particular earbuds are Avis brand.

American Airlines 787-9 Flagship Business Class Avis Earbuds

Unlike my domestic United Polaris flight, American Airlines offers a substantial amount of bedding on short-haul domestic flights that have lie-flat seats.

American Airlines offers Casper bedding, which I found to be plush and comfortable.

American Airlines 787-9 Flagship Business Class Casper Pillow
American Airlines 787-9 Flagship Business Class Casper Logo
American Airlines 787-9 Flagship Business Class Casper Bedding Logo
American Airlines 787-9 Flagship Business Class Duvet

Although only a duvet and pillow were offered, this was more than enough to nap comfortably for about an hour.

American Airlines 787-9 Flagship Business Class Bed Made
American Airlines 787-9 Flagship Business Class Bed Rear View

Because the bed was around 78 inches in lie-flat mode, equivalent to 6 feet 6 inches, I was able to stretch out my legs completely. American Airlines’ 787-9 business class hard product absolutely passes the canoe test.

American Airlines 787-9 Flagship Business Class Canoe Test

Bottom Line: I find American Airlines’ business class hard product on the 787-9 to be top-notch. Even on a domestic flight, this product matches pretty closely with other top international business class airlines.

Food and Beverage

The meal service was shortly after reaching cruise altitude. First, the cabin crew distributed warm towels.

There was essentially only 1 choice for the meal, and the crew started with drinks and warm nuts. I opted for Coca-Cola.

American Airlines 787-9 Flagship Business Class Soda and Warm Nuts, Close-Up

Then, the entree came, which consisted of:

  • Bread
  • Grilled chicken breast
  • Quinoa and assorted vegetables
American Airlines 787-9 Flagship Business Class Meal

Bottom Line: Despite how it appears, the meal on American Airlines’ business class was edible. When I first saw it, I was skeptical, but, the chicken breast was actually pretty tender and the vegetables were refreshing. 

Entertainment and Service

The inflight screen measured 18 inches diagonally. The screen was fully HD and touchscreen as well.

American Airlines 787-9 Flagship Business Class Inflight Homepage

Onboard the flight, there were a variety of entertainment selections, ranging from blockbuster new releases to classic shows like How I Met Your Mother.

American Airlines 787-9 Flagship Business Class Entertainment Selection

Interestingly, you could also chat with other people on the plane via the Seat to Seat Chat or Chat Room functions.

American Airlines 787-9 Flagship Business Class Seat to Seat Chat

I passed some time by checking out the inflight map as well.

American Airlines 787-9 Flagship Business Class Inflight Map

I found the service on American Airlines business class to be good. There weren’t many touchpoints, but they were efficient at getting us what we needed and providing a professional experience.

American Airlines 787-9 Flagship Business Class

American Airlines’ Wi-Fi on offer was Gogo Wi-Fi. Gogo Wi-Fi is generally pretty fast, and I used one of the passes from my Business Platinum Card® from American Express to get and stay connected in the air.

When all was said and done, I had a meal and took a comfortable nap on American Airlines business class. What more could you ask for on a domestic 3-hour flight?

We landed safely and on-time in Dallas.

American Airlines 787-9 Flagship Business Class Landing

Final Thoughts

American Airlines offers a good business class product on the 787-9. With some of the best reverse herringbone seats in the industry and Casper bedding, I immediately knew that I’d probably sleep well on a long-haul flight with the same arrangement.

Even though I didn’t get an amenity kit, slippers, noise-canceling headphones, or a multi-course meal, I walked off the plane satisfied with my experience on American Airlines.

I was able to board first, eat a meal, and take a nap in a real bed in the sky. The professionalism of American Airlines impressed me, but the most important thing was being able to catch a nap in comfort en route to my final destination.

For rates and fees of The Business Platinum Card® from American Express, click here.

Frequently Asked Questions

What do you get on American Airlines business class?

The short answer: it depends.

On all wide-body aircraft, you will get a fully lie-flat seat.

For the long-haul international routes, you’ll get blankets, pillows, multi-course meals, lounge access, lots of privacy, and the privilege of arriving to your destination well-rested.

For shorter haul routes on wide-body aircraft like this review, you’ll get a lie-flat seat, a simple meal, and even Casper bedding.

What you won’t get is a full-fledged international business class experience.

Does business class get lounge access on American Airlines?

It depends. If you’re flying internationally, yes.

If you’re flying on a wide-body aircraft in business class domestically, you most likely won’t get lounge access.

The obvious exception is if you have top-tier elite status, have Admirals Club membership, or are flying transcontinentally in a premium cabin like business or first class.

However, for non-Flagship routes, you won’t get lounge access.

Does American Airlines serve food in business class?

Yes! Even on short-haul business class flights, you’ll get a meal. On longer flights, you’ll get a multi-course dining experience, ranging from cocktails to desserts to elaborate tastings and courses.

How do you get into an American Airlines Flagship Lounge?

You must follow the guidelines outlined on American Airlines’ lounge access policy page found here.

Is American Airlines business class the same as first class?

Sometimes, domestic short-haul flights in widebody aircraft are marketed as first class.

Sometimes, business class is the highest level cabin offered. The only exception to this is on the Boeing 777-300ER, which is American Airlines’ Flagship aircraft.

On this plane, there is also a Flagship First Class seat.

Nonetheless, you’ll get a lie-flat seat and lots of privacy, so they’re pretty similar.

What is American Airlines Flagship business?

American Airlines Flagship is the name attributed to their premium products. United has Polaris and Delta has Delta One.

Flagship Business usually applies to international flights, either in business or first class.

There are a number perks you get for booking a Flagship product, including priority check-in, security, and boarding, Flagship Lounge access, Arrivals lounge access, lie-flat seats, chef-inspired dining, free entertainment, premium amenities, and plush bedding.

Do American Airlines business class seats fully recline?


If you’re flying on the right planes, you’ll get fully lie-flat seats. These include:

  • 787-9 (this post)
  • 777-300ER
  • 777-200
  • A330
  • 787-8
  • 767-300
  • A321T (not to be mistaken for A321)
  • 757

However, for short-haul routes, you’ll usually find regional aircraft such as the CRJ-900, the regular A321, or the 737.

About Stephen Au

Stephen is an established voice in the credit card space, with over 70 to his name. His work has been in publications like The Washington Post, and his Au Points and Awards Consulting Services is used by hundreds of clients.


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