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Singapore Airlines Boeing 777-300ER Business Class Review [JFK to FRA]

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Airline: Singapore Airlines (SQ)
Aircraft: Boeing 777-300ER
Flight #: SQ25
Route: John F. Kennedy International Airport (JFK) to Frankfurt Airport (FRA)
Date: February 7, 2024
Duration: 7 hours, 35 minutes
Cabin and Layout: Business class, 48 seats, 1-2-1 configuration (2 cabins)
Seat: 15D (bulkhead)
Cost: 60,000 Aeroplan points or from $1,909 cash

Singapore Airlines is widely known as one of the best airlines in commercial aviation. Renowned for its stellar service and onboard cuisine, Singapore Airlines is arguably the most complete airline experience available. This is especially true for those flying on long-haul flights in premium class.

I have flown most of the best airlines in the world, including Emirates, Etihad Airways, Qatar Airways, All Nippon Airways, and Japan Airlines. However, Singapore Airlines had eluded me since I began my world travels.

I have always wanted to fly Singapore Airlines long-haul in a premium cabin. When the opportunity came to fly to Europe on a Singapore Airlines fifth freedom flight (when an airline from 1 country flies between 2 other countries), I immediately went to look for award space.

Let’s look at how I booked this award ticket, the check-in experience at John F. Kennedy International Airport, the new Chase Sapphire Lounge, Singapore’s business class seat and cabin, and the numerous amenities and cabin crew service provided on the flight.

Booking Singapore Airlines Business Class

Singapore Airlines is a member of Star Alliance, the largest airline alliance in the world that includes airlines such as United Airlines, Lufthansa, Turkish Airlines, and All Nippon Airways.

In the past, Singapore Airlines only released long-haul premium cabin award space to members of its loyalty program, Singapore KrisFlyer. However, you can now book business class awards with some partner programs. I booked this award through Air Canada Aeroplan.

I chose this route for 2 main reasons:

  1. I had a lot of Aeroplan points sitting around
  2. There is a sweet spot on Aeroplan’s partner award chart involving a Singapore Airlines-operated flight

Aeroplan is an excellent program for Star Alliance partner awards. Air Canada uses dynamic pricing for its own flights, which is never a great thing in the points and miles world. However, Aeroplan has a published distance-based award chart for partner awards. This is where you can get the most value out of Aeroplan points. Best of all, Aeroplan has more than 30 different airline partners.

According to its award chart, Aeroplan divides the world into 4 distinct zones: North America, South America, the Atlantic, and the Pacific.

Aeroplan region map for awards
Aeroplan divides the world into 4 zones. Image Credit: Air Canada

Award pricing depends on the zones you fly between and the overall distance flown. Aeroplan places the entirety of Europe in the Atlantic region.

To calculate how many points I needed for this ticket, I looked at the award chart for flights between the North America and Atlantic zones:

SCROLL FOR MORE
Distance (Miles)Operated ByEconomyPremium EconomyBusinessFirst
0 to 4,000Air Canada35,000 to 60,00050,000 to 80,00060,000 to 160,000
90,000 to 180,000
Partner Airlines35,00060,00090,000
4,001 to 6,000Air Canada40,000 to 70,00060,000 to 90,00070,000 to 180,000
100,000 to 200,000
Partner Airlines40,00070,000100,000
6,001 to 8,000Air Canada55,000 to 80,00070,000 to 100,00085,000 to 200,000
120,000 to 225,000
Partner Airlines55,00085,000120,000
8,001+Air Canada70,000 to 100,00085,000 to 160,000100,000 to 220,000
130,000 to 250,000
Partner Airlines70,000100,000130,000

Using Great Circle Mapper, I calculated the distance between New York (JFK) and Frankfurt (FRA) as 3,856 miles.

According to the award chart, that distance is in the 0 to 4,000-mile distance band. This means a business class partner award can be booked for 60,000 Aeroplan points plus taxes and fees. I began the award search immediately. I started the search directly on Aeroplan’s site, as it is a great search tool for Star Alliance award space.

Hot Tip:

Aeroplan has a generous stopover policy. Stopovers can be booked for 5,000 Aeroplan points, including on one-way award redemptions.

Although I already had the Aeroplan points in my account, I would have been able to earn them rather easily. Air Canada Aeroplan is a partner of several transferable points programs, including American Express Membership Rewards, Bilt RewardsChase Ultimate Rewards, Capital One Miles, and Marriott Bonvoy.

All the programs above, except Marriott Bonvoy, transfer to Aeroplan at a 1:1 rate. Marriott Bonvoy points transfer at a 3:1 ratio to Aeroplan; for every 60,000 Marriott Bonvoy points you transfer, you get a 5,000-point bonus.

Thanks to Aeroplan’s intuitive search system, I found award space relatively easily. Award space for this Singapore Airlines fifth freedom route can sometimes be difficult to find, so I decided to book the award seat immediately.

Aeroplan search JFK FRA 60K SQ
New York to Frankfurt can be booked for 60k points one-way in business class. Image Credit: Air Canada

After filling out any missing information, I got to the final payment screen. I double-checked the dates and all my personal information and went ahead and booked the award ticket.

SQ J aeroplan booking 60k
Image Credit: Air Canada

The one-way business class fare from New York to Frankfurt would have set me back $1,909 if I paid cash. However, since I used 60,000 Aeroplan points (and CA$77/~$57 in taxes and fees) for this one-way award, I got a respectable 3.1 cents per point. This is twice as much as our valuation of Air Canada Aeroplan points at 1.5 cents, making it a solid redemption.

Google Flights JFK FRA SQ J
The cash fare for this one-way business class flight was nearly $2,000. Image Credit: Google Flights

I used my Chase Sapphire Reserve® to pay the taxes and fees for this award ticket, which came out to just CA$77 (~$57). I always use the Chase Sapphire Reserve card for travel purchases, thanks to its extensive travel insurance and protections.

John F. Kennedy International Airport (JFK)

Since I was spending the night in midtown Manhattan, I knew I had a journey to get to New York’s John F. Kennedy International Airport (JFK), where I was flying from.

From the 7th Av station, I took the E train to Suthphin Blvd-Archer Av-JFK Airport. From here, I could switch to JFK AirTrain, which would take me to the airport.

AirTrain to JFK sign
AirTrain to JFK Airport.
Hot Tip:

Check-In

Singapore Airlines operates out of Terminal 4 at John F. Kennedy International Airport. The check-in counters for Singapore Airlines were in row 6.

Although I checked in to my Singapore Airlines flight 48 hours before departure, I wanted to get a physical boarding pass, so I headed to the check-in counters.

Singapore check in sign Star Alliance Gold
Singapore Airlines check-in.

There were 3 check-in counters for economy passengers and dedicated counters for those traveling in business and first class and Star Alliance Gold passengers.

Singapore check in lines business and first class
Business and first class passengers had separate check-in queues.

Nobody was checking in at the business class check-in desk, so I proceeded forward.

Singapore check in counter JFK
There were separate check-in counters for those traveling in premium economy, business, and first class.

As I made my way to the check-in counter, I was greeted by a Singapore Airlines representative. I told her I had already checked in online and just needed to get a physical boarding pass.

The check-in agent took a few minutes and notified me of an issue with the window seat that I had assigned myself online. The reading light for the seat was not working.

I politely asked if there were any other window seats. However, there were none available. I was given the option to stay in the seat I originally chose or switch to an available aisle seat. I chose the latter as I wanted to get some work done on the flight.

The agent then asked if I had any checked bags. I decided to check my carry-on bag, which weighed just 14 pounds. I always travel light. However, I was tired of carrying my bag on my back as I had just stood on the subway for about 45 minutes to get to JFK.

The agent then handed me my boarding pass and told me about the lounges available to me as a business class passenger. However, I already knew which lounge I would use, and it was not any of the ones she mentioned.

Singapore business boarding pass
Singapore Airlines business class boarding pass.

Overall, the check-in process was a bit too slow. Although I proceeded directly to the check-in counter, it took 12 minutes for me to get my boarding pass in my hand. That is just way too long and should have been much smoother.

I then headed to security. Unfortunately, there’s no dedicated line for those traveling in a premium cabin with any airline. However, I do have TSA PreCheck.

Even with TSA PreCheck, it took about 15 minutes to clear security as the lines were rather long. This is quite a bit longer than I am accustomed to waiting at my home airport, Chicago O’Hare International Airport. After clearing security, I gathered my bags and headed toward the lounge.

Chase Sapphire Lounge by The Club with Etihad Airways

Terminal 4 has several lounge options. These include the Air India Maharaja Lounge, the Primeclass Lounge, and the Virgin Atlantic Clubhouse, all part of the Priority Pass network.

However, business class passengers can only access the Air India Maharaja Lounge or the Primeclass Lounge, as the Virgin Atlantic Clubhouse is now reserved for first class and suites passengers.

However, there is a brand new lounge in Terminal 4: the Chase Sapphire Lounge by The Club with Etihad Airways. The lounge is located right next to the American Express Centurion Lounge.

Chase Sapphire Lounge JFK exterior sign
Chase Sapphire Lounge at JFK in Terminal 4.

The newly opened Chase Sapphire Lounge uses the space formerly occupied by Etihad Airways. The lounge measures 7,600 square feet, which is significantly smaller than other Chase Sapphire Lounges but still has plenty to offer.

Those who carry the Chase Sapphire Reserve card get unlimited access (along with 2 guests) to Chase Sapphire Lounges. However, you must first activate the card’s Priority Pass membership.

You can also enter the Chase Sapphire Lounge if you have a Priority Pass membership with another credit card. However, you only get 1 complimentary visit per calendar year, and a $75 charge is charged for all subsequent visits.

After checking in at the reception desk, I entered the main lounge area. The lounge is separated into multiple seating areas with a bar along the back wall.

Each seating area featured a variety of options, including sofas, couches, and armchairs.

Chase Sapphire Lounge JFK seating main
Central seating area in the Chase Sapphire Lounge.

There is another seating area on the furthest right side of the lounge with some nice decor. Although the lounge was busy, for whatever reason, this seating area was relatively empty.

Chase Sapphire Lounge JFK seating area
One of the many seating areas inside the Chase Sapphire Lounge.

A massive art piece was behind 1 of the sofas.

Chase Sapphire Lounge JFK seating and art
The artwork in the lounge was on full display.

I then walked across the central seating area to see the view from the other side. The lounge’s bar is along the back wall.

Chase Sapphire Lounge JFK seating open main
The main lounge area with the bar to the left.

A section also had small dining tables, with shelves along the wall featuring some distinct art pieces.

Chase Sapphire Lounge JFK seating against wall
Section with dining tables.

There were also quiet sections with sofas, couches, and individual recliners. This section of the lounge was also empty.

Chase Sapphire Lounge JFK more seating
Quiet area in the back of the lounge.

On the far back wall was a fireplace and some workstations. I decided to sit at a workstation to charge my devices and try to finish some work.

Chase Sapphire Lounge JFK fireplace
Fireplace and workstation at the back of the lounge.

The workstation was relatively simple yet private and had a lamp on the desk. A QR code was provided for the à la carte menu and for reserving amenities like a shower room.

Chase Sapphire Lounge JFK QR code menu
QR code to order food and reserve amenities.

The menu featured some made-to-order courses, locally inspired cocktails, signature cocktails, and a nice selection of beverages, including some fine wines and beer.

Chase Sapphire Lounge JFK made to order menu via QR code
“Made to order” menu.

Ordering from the site was incredibly easy, and I ordered the Sapphire noodles and the Sapphire burger and fries. These were brought to my table when ready.

I then walked around to see the options from the self-serve buffet area. It offered an assortment of hot and cold plates, including various salads, apricot burrata, and freshly baked focaccia bread.

Chase Sapphire Lounge JFK salad and snacks
Rocket salad and hummus with pita bread.

A small selection of dishes were meat-based, including chicken tagine and braised beef with citrus rice. I decided to try the chicken tagine.

Chase Sapphire Lounge JFK self serve food options
Braised beef and chicken tagine bowls.

Some snacks were also available, including tea cookies, chocolate and regular biscotti, mini brownies, chocolate chip cookies, and lemon squares.

Chase Sapphire Lounge JFK snacks
Snack options inside the lounge.

A coffee machine dispensed beverages from Joe Coffee. You could also grab soft drinks from the minifridge beside the coffee machine.

Chase Sapphire Lounge JFK coffee machine
Coffee machine serving Joe Coffee beverages.

I returned to my seat to try out the chicken tagine, which had some chicken with olives and preserved lemons. I found the chicken to be too oily.

Chase Sapphire Lounge JFK chicken tagine
The chicken tagine from the self-serve buffet bar did not taste all that great.

Shortly after, a waiter brought me the food I ordered from the made-to-order menu. The Sapphire burger came with tomato confit and arugula, and the Sapphire noodles came with smoked tofu and shiitake mushrooms.

The burger and noodles were tasty, and the chocolate chip brownie was exquisite.

Chase Sapphire Lounge JFK main food meal burger and noodles
Sapphire burger and fries and Sapphire noodles. The burger and fries were especially delicious.

This was my first visit to a Chase Sapphire Lounge, and I was thoroughly impressed. Although the lounge was quite crowded for a Wednesday evening, it was a nice experience overall.

I loved the aesthetic of the lounge, the food was delicious, and the Wi-Fi speed was fast enough to hop on a FaceTime call without any interruptions. The staff at the lounge were also excellent and made the experience that much better.

Chase’s ever-growing lounge network will give existing cardmembers more reason to keep the Chase Sapphire Reserve card. For those who don’t already have this card, the lounges could be a major factor in finally becoming a cardmember.

Bottom Line:

The new Chase Sapphire Lounge in JFK’s Terminal 4 is an excellent way to pass the time before your flight. Those who carry the Chase Sapphire Reserve card get unlimited access to Chase Sapphire Lounges after activating the card’s Priority Pass membership. Learn more about the lounges you can visit with the Chase Sapphire Reserve card.

Boarding at JFK

After about an hour in the lounge, I decided to head to the gate as it was almost time to board. I was very excited as it was time to finally fly with Singapore Airlines. I headed downstairs to gate A6, where my flight to Frankfurt was scheduled to depart.

Boarding gate for Singapore at JFK
We were scheduled to depart from gate A6 at JFK.

From one of the windows near the gate, I could see the beautiful Singapore Airlines 777-300ER.

Singapore 777 300er at gate
Singapore Airlines 777-300ER at the gate.

A few moments later, the gate agents set up the boarding zone signs. There were 2 separate boarding sections: 1 for those traveling in first, business, or premium economy and 1 entirely separate section for those in economy.

Boarding sections Singapore business JFK
There were separate boarding lines based on what class you were flying.

I quickly jumped in line as I wanted to be one of the first people to board to take some pictures of the seat and empty cabin.

Boarding was efficient thanks to the diligent gate agents. Overall, boarding was completed in under 25 minutes, which was quite surprising given the number of passengers on the flight.

On Board the Singapore Airlines Boeing 777

As I boarded the Boeing 777 through door 2, I turned right to go to my seat, 16D.

I quickly put my personal item on my seat and began to examine the seat and cabin. I immediately noticed how incredibly wide the Singapore Airlines’ 777 business class seats are. The seats can also be folded over to form the bed.

Singapore business class 777 seat
Singapore Airlines 777-300ER business class seats are extremely wide.

The Singapore Airlines 777-300ER is divided into 2 business class cabins, each with a 1-2-1 configuration, ensuring that every business class passenger has direct aisle access.

The smaller cabin, located between door 1 and door 2, has 3 rows with 12 seats. The larger cabin, behind the galley, has 9 rows with 36 seats.

Singapore business 777 cabin from front
Singapore Airlines 777-300ER business class cabin was aesthetically pleasing.

In this 1-2-1 configuration, seats A and K are the window seats on each side, while D and G are the middle seats.

Singapore business 777 entire business class cabin from back
Singapore Airlines 777-300ER business class cabin.

Business Class Seat

Although I was given seat 16D by the agent at the check-in counter, I noticed that the bulkhead seat in row 15 (15D) was available. I asked a flight attendant if it was possible to take the bulkhead seat, and she said yes. For whatever reason, the passenger in this seat decided to switch to a different seat.

There is no question the bulkhead rows have the best seats in the entire business class cabin. The bulkhead seats are much larger than the average business class seat on the Singapore Airlines 777 as there is huge open space in front of you. The bulkhead seat essentially gives you first class space, which makes a huge difference on a long-haul flight.

This provided bench can be used as an ottoman, which other business class seats don’t have.

Singapore business 777 seat and storage
Singapore Airlines 777-300ER bulkhead seat.

As a reference, here is how the other business class seats compare. There is much less space, which becomes problematic when turning the seat into bed mode.

Singapore 777 business class seat non bulkhead
Bulkhead seats provide much more space than your typical business class seat.

I placed my MacBook, camera, and hat on the bench. The items didn’t move, even during take-off, thanks to the plush leather material.

Singapore business footwell 777
The bench in the bulkhead seats provides plenty of additional storage space.

Beneath the bench was enough space for my personal item. I was in awe of how much space there was. It felt almost as spacious as the Lufthansa first class seat on the Airbus A340.

Singapore business 777 storage and footwell
Storage beneath the bench in the bulkhead seats.

The armrest and tray table console were on the right side of my seat.

Singapore business 777 armrest and storage area
The armrest area featured a collapsible tray table and another storage compartment.

Above the armrest area was a compartment with some storage, a reading light, a headphone jack, and a power outlet. There was ample storage, enough to store both my camera and MacBook simultaneously.

Singapore business 777 storage compartment next to power
Another storage compartment was next to the headrest.

The seat had a single AC power outlet, 2 USB-A charging outlets, and an HDMI port. Oddly enough, there was also an audio interface connection for an iPod.

Singapore business 777 ac power outlet and usb
Seat’s USB-A and AC power outlet.

The seat’s IFE remote controller was to the left of the compartment and above the armrest and tray table.

Singapore business 777 remote
The inflight entertainment remote control was found above the armrest.

The seat did not have a touch-screen monitor, so I used the controller a few times, primarily to view the flight map. The controller was easy to follow, with a directional pad and clickable buttons.

Singapore business 777 tv remote and IFE
The IFE remote controller was easy to use.

The IFE screen was a relatively normal size. However, since I was in the bulkhead seat, it was quite a bit further away.

Singapore business 777 IFE screen
IFE screen for the business class seat.

Beneath the IFE remote controller storage section was another deep storage compartment, where the noise-canceling headphones and a water bottle are located when you arrive.

I mostly used this compartment to store my mirrorless camera when not in use. This way, I had easy access to it compared to when I left it on the bench.

Singapore business 777 storage compartment
Another deep storage compartment is located near the armrest.

Best of all, the seats also had a privacy divider, which I consider necessary for those traveling alone in a middle seat.

Singapore business 777 privacy divider
A privacy divider was available for those sitting in the middle seats.

An entire panel of controls for seat adjustment was on the left side of the seat. The controls were easy to use as the seat has a limited range of recline. You could lean the seat back, extend the leg rest, and slightly adjust the seat height. Buttons were also available for the seat light and do not disturb.

Singapore business 777 full seat controls
There were several seat adjustment controls.

The seat also featured a large, heavy sliding tray table that could be pulled from the armrest. The tray table height was adjustable, which I loved. However, it had a limited range when moving away from me.

Singapore business 777 tray table empty
The tray table was quite large and could be height adjusted.

As mentioned, the Singapore Airlines 777 seats are also fully lie-flat. However, the seats have an interesting design, and to turn the seat into a bed, you have to flip over the back of the seat.

Singapore business 777 bed front
The bed was quite wide, thanks to the seat’s width.

I found the bed to be extremely comfortable, although it was a bit on the firm side. Thanks to the seat’s generous width, I had plenty of space to move around. This is especially true in the bulkhead seats, as you have a much bigger sleeping area.

The pillow was on the softer side, which I did not love. However, I just folded it in half to get some rest. In addition to the pillow, you get a duvet.

Singapore business 777 bed flash wide
Top-down view of the Singapore Airlines’ business class bed.

Overall, the Singapore Airlines business class seat was quite spacious and incredibly comfortable. There were so many storage options, and the seat controls were functional and responsive.

The seat’s tray table was quite large and could be raised or lowered, depending on your preference. The raisable privacy divider was also appreciated as I was traveling alone.

The bulkhead seats are definitely the ones to go for if available. The extra space and bench made it feel more like a first class seat. I think this alone made the experience that much nicer.

I thoroughly enjoyed the business class seat and consider it to be an excellent product. I would be absolutely thrilled to fly in Singapore Airlines business class again.

Food and Beverage

Singapore Airlines consistently ranks as one of the best airlines in the world. The inflight dining experience is one of the biggest reasons why. Let’s take a look at what the Singapore Airlines onboard meal service looks like.

Book the Cook

For me, the most important part of the flight experience is the food, and this is what separates a good airline from a great one. Singapore Airlines is known to serve some of the best food in the sky and did not disappoint on this flight.

Singapore Airlines offers a unique service called Book the Cook, allowing premium cabin passengers on select flights to preorder their meals. This includes those who have redeemed points for a seat.

This service has a huge selection of dishes that wouldn’t otherwise be available onboard and varies depending on your flying route. I made sure to take advantage of the service when I checked into my flight about 48 hours earlier.

To reserve the Book the Cook service, you can do so by heading to the Singapore Airlines website. You will want to look for Manage Booking and will need your booking reference to do so. Look for the meal preferences option, and you will see if you are eligible to use the Book the Cook service.

It is worth noting that Book the Cook selections need to be made at least 24 hours before departure.

Inflight Dining Experience

Shortly after settling into my seat, a flight attendant offered predeparture beverages. Orange and apple juice were available. However, I passed on both. I instead requested a Coke Zero and a Singapore Sling cocktail. The flight attendant also confirmed my Book the Cook main course choice.

Meal service began shortly after we reached cruising altitude. The flight attendants first brought my beverages of choice and an assortment of nuts.

Singapore welcome snack and drinks business
Welcome drinks and an assortment of nuts.

Menus were already placed in the seat pockets. The menus were extensive and divided into sections depending on whether you were flying between New York (JFK) and Frankfurt (FRA) or Frankfurt and Singapore (SIN).

Singapore business 777 business class menu
Singapore Airlines’ business class menu.

The dinner service consisted of an appetizer, a main course, and a dessert. You could also choose something from the bakery as well.

There were several interesting main courses available. These included braised beef short rib, char siew, wanton noodle soup, seared chicken with lemon vinaigrette, and stir-fried scallops and prawns.

However, I had already selected my main course through Book the Cook.

Singapore business 777 menu dinner JFK FRA
The Singapore Airlines inflight menu was straightforward. Dinner featured an appetizer, a main course, and dessert.

The menu featured an extensive Champagne and wine selection.

Singapore business 777 Champagne and wine menu
Singapore Airlines’ Champagne and wine selection is quite extensive.

There was also a great selection of non-alcoholic beverages, including mocktails, fruit juices, soft drinks, and dairy and chocolate beverages.

Singapore business 777 non alcoholic drinks menu
There was a huge selection of non-alcoholic drinks as well.

The Singapore Airlines flight attendants were extremely efficient and began serving appetizers less than 20 minutes after take-off.

We began with the appetizer: a Hudson Valley smoked trout and an Aerofarm salad. This was served with beet purée and dressed with grainy mustard vinaigrette. The trout was fantastic, amongst the best I’ve ever eaten. However, the salad was a bit bland, even with the different salad dressings available.

I was also presented with a selection of bread rolls and gourmet bread. I chose to go with the garlic bread, which was soft to the touch and delicious.

Singapore business 777 appetizer salmon salad garlic bread
The Hudson Valley smoked trout appetizer was fantastic.

Shortly after, a cabin crew member brought the main course, which I ordered through Singapore Airlines’ Book the Cook service.

For the main course, I chose grilled shrimp and scallops accompanied by tarragon mustard sauce with leeks, carrots, and linguini. The main course was fantastic and incredibly filling.

Singapore business 777 main course book the cook shrimp and scallop noodles
My main course was grilled shrimp and scallops with linguini.

Although I was quite full from the main course and the lounge food I had an hour earlier, I could always make room for dessert.

There were several options, so I requested the caramel ice cream and the lemon citrus tart, made with a buttery, flaky crust and filled with citrus curd. Both were great. However, to my surprise, the citrus tart was better than the ice cream.

Singapore business 777 dessert citrus tart and caramel ice cream
I had the caramel ice cream and citrus tart for dessert.

About an hour and a half before landing, the flight attendants began serving a refreshment course. I chose the supreme soy sauce fried noodles with chicken and vegetables.

This could have been a main course in itself and was the best part of the Singapore Airlines dining experience. The only complaint I had was that it was not spicy enough. However, this was quickly rectified as a flight attendant brought me a packet of Tabasco hot sauce.

Singapore business 777 refreshment before landing meal
A light refreshment meal was provided before landing, and it was delicious.

Overall, the Singapore Airlines inflight cuisine was impeccable. There was a good selection to choose from for every part of the dining experience.

The entire dining experience lived up to the hype. I would have to say this was one of my favorite business class meals and was on par with first class meals I have had with Etihad Airways, All Nippon Airways, and Japan Airlines. The quality of the food was incredible. However, I do think the quantity could be increased.

Amenities

Singapore Airlines offers a few amenities for business class passengers. This includes a good selection of inflight entertainment, slippers, comfortable noise-canceling headphones, and complimentary Wi-Fi.

Inflight Entertainment

Although I did not utilize the IFE much during the flight, it was nice to follow our plane’s flight path every 30 minutes or so. As mentioned above, the screen felt a bit small and was quite far from the seat. However, the IFE did what it was supposed to do: keep me occupied from time to time during the flight.

There were a ton of entertainment options ranging from Hollywood, Bollywood, and East Asian movies and TV shows. However, I had some TV shows loaded onto my MacBook, so I did not use the IFE much.

Noise-Canceling Headphones

Singapore Airlines also provided some noise-canceling headphones.

Singapore business 777 noise canceling headphones out
Singapore Airlines provided noise-canceling headphones.

Although I didn’t use them much, they were high-quality and comfortable. They even came with disposable coverings to cover the ear cups to ensure cleanliness.

Singapore business 777 noise canceling headphones outer
The Singapore Airlines’ noise-canceling headphones were comfortable.

Amenity Kit

Although Singapore Airlines does not provide amenity kits, they can be made available when requested. The amenity kit was from the luxury brand Penhaligon’s.

Singapore business 777 amenity kit outside
Singapore Airlines’ amenity kits can be made available on request.

The amenity kit was incredibly basic. However, it did contain a facial mist, lip balm, and hand lotion, all from Penhaligon’s.

Singapore business 777 amenity kit inside
The items provided in the Singapore Airlines’ amenity kit.

The bathrooms were also stocked with a huge selection of toiletries. This included toothbrushes, razors, shaving cream, sanitary napkins, and combs.

Singapore business 777 bathroom amenities
The business class bathrooms were fully stocked with complimentary toiletries.

Singapore Airlines also provided business class passengers with slippers. They were comfortable, and I decided to take them to use at home.

Singapore business 777 slippers
The provided slippers were thick and comfortable.

Onboard Wi-Fi

Singapore Airlines also provides onboard Wi-Fi for passengers. Wi-Fi is complimentary for those traveling in Singapore Suites, first class, business class, PPS Club cardholders, and KrisFlyer members.

An entire card was dedicated to the inflight Wi-Fi with steps on how to connect and optimize your inflight Wi-Fi experience.

Singapore business 777 wifi card
Singapore Airlines provided a card with information on how to connect to the onboard Wi-Fi.

Once connected to the Wi-Fi network, I was prompted to enter my email address, last name, and seat number. Once filled in, I was fully connected to the onboard Wi-Fi.

Singapore business 777 wifi login
Connecting to Singapore Airlines’ onboard Wi-Fi network.

The Wi-Fi was incredibly fast and good enough for some internet browsing and messaging. I conducted multiple speed tests and got download speeds of up to 18 Mbps.

Singapore business 777 wifi speed test
Onboard Wi-Fi speeds were fantastic.

Service

The business class service on Singapore Airlines was impeccable. In fact, I can honestly say this was the best service I have ever provided on any flight. This includes first class flights with Etihad, Lufthansa, Japan Airlines, and ANA.

The cabin crew was professional, extremely courteous, and constantly referred to me by my last name. It was impressive to see 4 different flight attendants remember my name, considering the business class cabin was nearly full.

Singapore Airlines flight attendants pay such attention to detail, and it shows how much they pride themselves on their service. They went out of their way to ensure I enjoyed every aspect of my experience.

I also had a special interaction with the cabin crew as a whole. While looking through the KrisShip inflight shopping magazine, I found a promotion where you could purchase a limited-edition “Ollie the Adventurer” teddy bear for 15 Singapore dollars with a minimum spend of S$100.

I was able to find a model A350 aircraft replica for S$89. However, I did not want to overspend and could not find anything around S$11 to get me near the S$100 threshold.

Singapore inflight shopping magazine promotion
Singapore Airlines inflight shopping promotions.

I inquired with a cabin crew member for some inspiration on what to buy. The cabin crew member brought me her colleague, who was responsible for the inflight shopping. I asked her for suggestions as I wanted the teddy bear but did not want to unnecessarily spend on overpriced electronics or beauty products.

After hearing my dilemma, she also did not want me to spend unnecessary money just to get the chance to buy a teddy bear at a discount. She then went to check to make sure the teddy bears were available to begin with.

She returned a few minutes later with a gift: a special Disney 100 anniversary celebratory teddy bear, provided to Singapore Airlines as part of their collaboration with Disney.

Singapore business 777 Singapore Disney teddy bears gift
The Singapore Airlines cabin crew member provided me with 2 teddy bears

She told me that Singapore Airlines generally saves these teddy bears for younger children. However, since there were none in the business or first class cabins, I could have 1 for free!

I was blown away by the generosity and concern for my money. I thanked her several times and told her that my fianćee loves Disney and that I would gift it to her once I returned home.

She returned moments later and said she had 1 more that I could take for myself. This will be an excellent addition to my aviation-themed collection and will be placed right next to my Lufthansa first class rubber ducky, which I received when I flew Lufthansa first class the month prior.

This gesture blew me away. I was extremely appreciative, as this was her decision, and she did not have to do so. However, this just goes to show you how incredible Singapore Airlines’ cabin crew are. This incredibly kind gesture was a memorable part of this flight I’ll take with me.

Arrival at Frankfurt Airport

Shortly before landing, I asked the chief steward if I could meet the captain and see the inside of the 777-300ER cockpit. He returned to me a few minutes later and told me I could do so once all first and business class passengers had disembarked.

We arrived in Frankfurt right at our scheduled arrival time. As passengers were getting ready to leave the plane, the chief steward allowed me to sit in the first class cabin as we waited for the captain to finish his procedures.

I was able to take a picture of the first class seat, which I originally wanted to book. However, there was no award space on this specific flight.

Singapore 777 first class seat 1A
Singapore Airlines 777 first class seat.

Shortly after, I was greeted by the captain and co-pilot. They politely told me I could enter the cockpit and even have a seat. However, I was not allowed to take pictures.

If there are no pictures, did it really happen? All jokes aside, the captain and co-pilot were incredibly kind. The highly experienced captain had been with Singapore Airlines for over 20 years and was an Air Force pilot before that.

I thanked them for allowing me the opportunity to see inside the cabin. I then thanked the entire cabin crew, who were all patiently waiting for me to disembark. I said my goodbyes and headed up the jet bridge.

As I entered the terminal in Frankfurt, I looked back to take a picture of the Singapore Airlines 777-300ER that brought us here.

Singapore business 777 at gate in FRA
Singapore Airlines 777-300ER at the gate in Frankfurt.

Final Thoughts

Singapore Airlines is incredible and may be my new favorite airline. From top to bottom, Singapore Airlines delivered the most complete airline experience I’ve ever had.

Everything was incredible, from the business class seat and bed to the inflight dining to the amazing cabin crew and the service they provided. I especially love the concept of Singapore Airlines’ Book the Cook program.

The flight was just under 8 hours long, but the time just flew by. It did not feel long enough, and I will definitely try Singapore Airlines again on a longer flight. However, I hope to get another bulkhead seat as these are Singapore Airlines’ best business class seats.

I must mention again that the Singapore Airlines cabin crew was amazing. They genuinely seem to care about the experience their passengers have. This was the best service I have had on any flight in my life.

I cannot wait to experience Singapore Airlines again. Singapore Airlines is a major step up from the business class of most U.S. and European carriers. I do have plans to fly Singapore Airlines Suites on the Airbus A380 in the near future.

Frequently Asked Questions

Which programs transfer to Air Canada Aeroplan?

Air Canada Aeroplan is a transfer partner of several transferable points programs. These include American Express Membership RewardsBilt RewardsChase Ultimate RewardsCapital One MilesCiti ThankYou Rewards, and Marriott Bonvoy.

All the programs above, except Marriott Bonvoy, transfer to Aeroplan at a 1:1 rate. Marriott Bonvoy points transfer at a 3:1 ratio to Aeroplan, and for every 60,000 Bonvoy points you transfer, you get a 5,000-point bonus.

What alliance is Singapore Airlines part of?

Singapore Airlines is a part of Star Alliance. However, it also has non-alliance airline partners.

Which lounges can business class passengers use when flying Singapore Airlines from JFK?

Passengers flying in business class on Singapore Airlines have the option to go to the Air India Maharaja Lounge or the Primeclass Lounge. Both lounges are also part of the Priority Pass network.

Does Singapore Airlines offer a lie-flat bed in business class on the 777?

Yes, Singapore Airlines business class seats on the 777-300ER can be turned into fully lie-flat beds.

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About Ehsan Haque

Ehsan is an avid traveler who has traveled to 100 countries, diligently using points and miles to fund his journeys. Currently, he holds 32 active credit cards and earns over a million points and miles annually, primarily using them for luxury hotels and long-haul premium cabins.

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