The Amex Platinum Card’s Concierge Service – All You Need To Know

Have you ever been stuck in a meeting while those coveted concert tickets went on sale? Ever needed to send flowers to a loved one? Or maybe you’ve needed last-minute dinner reservations in an unfamiliar city? If so, consider the value you might find in the Platinum Card Concierge service.

Along with a long list of other valuable benefits, the Platinum Card^® from American Express and The Business Platinum Card^® from American Express offer a concierge service that is often overlooked.

Using the Platinum Card Concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.

Benefits of the Amex Platinum Card

Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits of the Amex Platinum card.

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Platinum Card^® from American Express

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The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

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Platinum Card^® from American Express

The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

Welcome Offer

You may be eligible for as high as 175,000 Membership Rewards^® Points after spending $8,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.

As High As 175,000 Points. Find Out Your Offer.

UP's Offer Valuation*:

Up to $3,850

Annual Fee

$895

APR

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Credit Recommended

Upgraded Points credit ranges are a variation of FICO^® Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Good to Excellent

Why We Like This Card

When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than the Platinum Card^® from American Express.

Make no mistake — the Amex Platinum card is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access, hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.

Pros & Cons

Pros

• The best airport lounge access out of any card (by far) — enjoy access to over 1,550 worldwide lounges, including the luxurious Amex Centurion Lounges, Priority Pass lounges (enrollment required), Plaza Premium Lounges, and many more!
• 5x points per dollar spent on flights purchased directly with the airline or with AmexTravel.com (up to $500,000 per year)
• 5x points per dollar spent on prepaid hotels booked with AmexTravel.com

Cons

• $895 annual fee (rates and fees)
• Airline credit does not cover airfare (only incidentals like checked bags)

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Card Highlights

• You may be eligible for as high as 175,000 Membership Rewards^® points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
• Get more for your travels with 5X Membership Rewards^® points on all flights and prepaid hotel bookings through American Express Travel^®, including Fine Hotels + Resorts^® and The Hotel Collection bookings. You earn 5X points on flights purchased directly from airlines or through American Express Travel^® on up to $500,000 on these purchases per calendar year.
• More Value! With over 1,550 airport lounges - more than any other credit card company on the market* - enjoy the benefits of the Global Lounge Collection^®, over $850 of annual value, with access to Centurion Lounges, 10 complimentary Delta Sky Club^® visits when flying on an eligible Delta flight (subject to visit limitations), Priority Pass Select membership (enrollment required), and other select partner lounges. * As of 07/2025.
• More Value! $200 Uber Cash + $120 Uber One Credit: With the Platinum Card^® you can receive $15 in Uber Cash each month plus a bonus $20 in December when you add your Platinum Card^® to your Uber account to use on rides and orders in the U.S when you select an Amex Card for your transaction. Plus, when you use the Platinum Card^® to pay for an auto-renewing Uber One membership, you can get up to $120 in statement credits each calendar year. Terms apply.
• More Value! $300 Digital Entertainment Credit: Get up to $25 in statement credits each month after you pay for eligible purchases with the Platinum Card^® at participating partners. Enrollment required.
• More Value! $600 Hotel Credit: Get up to $300 in statement credits semi-annually on prepaid Fine Hotels + Resorts^® or The Hotel Collection* bookings through American Express Travel^® using the Platinum Card^®. *The Hotel Collection requires a minimum two-night stay.
• New! $400 Resy Credit + Platinum Nights by Resy: When you use the Platinum Card^® to pay at U.S. Resy restaurants and to make other eligible purchases through Resy, you can get up to $100 in statement credits each quarter with the $400 Resy Credit benefit. Plus, with Platinum Nights by Resy, you can get special access to reservations on select nights at participating in demand Resy restaurants with the Platinum Card^®. Simply add your eligible Card to your Resy profile to book and discover Platinum Nights reservations near you, enrollment required.
• More Value! $209 CLEAR^® Plus Credit: CLEAR^® Plus helps get you to your gate faster by using unique facial attributes to verify you are you at 50+ airports nationwide. You can cover the cost of a CLEAR Plus Membership* with up to $209 in statement credits per calendar year after you pay for CLEAR Plus with the Platinum Card^®. *Excluding any applicable taxes and fees. Subject to auto-renewal.
• $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees, such as checked bags and in-flight refreshments, are charged by the airline to the Platinum Card^® Account*. American Express relies on airlines to submit the correct information on airline transactions to identify incidental fee purchases. If you do not see a credit for a qualifying incidental purchase on your eligible Card after 8 weeks, simply call the number on the back of your Card. Qualifying airlines are subject to change. See terms & conditions for more details.
• Start your vacation sooner, and keep it going longer. When you book Fine Hotels + Resorts^® through American Express Travel^®, enjoy noon check-in upon arrival, when available, and guaranteed 4PM check-out.
• New! $300 lululemon Credit: Enjoy up to $75 in statement credits each quarter when you use the Platinum Card^® for eligible purchases at U.S. lululemon retail stores (excluding outlets) and lululemon.com. That’s up to $300 in statement credits each calendar year. Enrollment required.
• $155 Walmart+ Credit: Receive a statement credit* for one monthly Walmart+ membership (subject to auto-renewal) after you pay for Walmart+ each month with the Platinum Card^®.*Up to $12.95 plus applicable local sales tax. Plus Ups not eligible.
• $100 Saks Credit: Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue or saks.com on the Platinum Card^®. That’s up to $50 in statement credits from January through June and up to $50 in statement credits from July through December. No minimum purchase required. Enrollment required.
• Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
• $895 annual fee.
• Terms Apply.

Financial Snapshot

• APR: See Pay Over Time APR
• Foreign Transaction Fees: None

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Other Key Benefits:

• Airport lounge access, including Centurion Lounges and a Priority Pass Select membership (enrollment required)
• Hotel elite status: Hilton Honors Gold and Marriott Bonvoy Gold (enrollment required)
• Access to The Hotel Collection and Fine Hotels & Resorts
• Car rental privileges and insurance benefits
• Purchase protection and extended warranty
• Travel insurance and lost baggage insurance

Hot Tip: If you’re a small business owner, check out our full review of the Amex Business Platinum card.

Platinum Card Concierge Service

The Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert or a teddy bear for your significant other, they are ready to assist.

What Can the Platinum Card Concierge Do for You?

The Platinum Card Concierge is there for you to help you with whatever you may need:

• Use the concierge to book theater tickets to avoid some booking fees
• Book tickets to a sold-out show
• Reserve tables in otherwise booked restaurants
• Request travel guides for any location
• Send a last-minute gift or flowers to someone special
• Get help planning an event
• Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
• Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food

While there is no cost to you for the Platinum Card Concierge services, you are responsible for any purchases, fees, and/or shipping charges you authorize to be charged.

After making a request, you will get all the requested information emailed to you, usually within 48 hours.

Remember that the concierge may not be able to help you with all requests — a restaurant may indeed be fully booked up or a concert at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.

Don’t Confuse the Platinum Card Concierge With AmexTravel.com

AmexTravel.com and the Platinum Card Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact AmexTravel.com. Otherwise, try out the Platinum Card Concierge.

It can get a little confusing when you are following the prompts on the phone. However, they can easily transfer you to the correct department if you end up in the wrong place.

You should note that if you have any requests dealing with travel, you should ask to speak with the travel department right away — the concierge team will defer travel requests, even those that are minor, to the folks who specifically handle travel.

Platinum Card Concierge Contact Information

Phone

In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need — and you can say anything like “flowers,” “dining,” “travel,” “reservations,” and more. The system will direct your call to the agent handling those types of requests.

You can also dial the number on the back of your Platinum Card and select Concierge.

For international, collect calls, dial 617-622-6756.

Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted over the phone. 

Online

You can find more information about your Platinum Card Concierge benefits online. After logging into your Amex Platinum card account, click on Rewards & Benefits in the main menu at the top.

Then click the Benefits tab.

And from there, scroll down until you see the box labeled Platinum Card Concierge.

Final Thoughts

There’s no question that the Amex Platinum card offers lots of perks and benefits. The concierge service is one of the benefits that can often be overlooked.

This service offers you access to a concierge staff that can help you with various tasks, like purchasing event tickets, sending flowers, or even researching travel destinations.

If you haven’t tried out the Platinum Card Concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum card and Amex Business Platinum card.

Take a look at this Amex Platinum offer if you think the concierge service would be beneficial to you.