How to file a claim with Capital One Venture X card purchase security?

It’s pretty straightforward to file a claim. First, either call the Benefits Administrator at 844-288-2140 or create an online account at cardbenefitservices.com and open a claim within 60 days of the incident occurring. Then, provide any documentation required to fully substantiate your claim. You’ll need to submit your completed claim with all required documentation within 90 days of the incident occurring. A decision will be made within 15 days, and reimbursements are usually paid out within 5 business days of a claim being approved.

How does return protection work with the Capital One Venture X card?

When you attempt to return an item at a retailer within 90 days after the date of purchase and the return gets refused, you can file a claim for reimbursement using return protection. You’ll be asked to fill out a claim form, mail the item to Card Benefit Services, and you’ll get reimbursed up to $300 per item and up to $1,000 per calendar year for fully substantiated claims.

Does the Capital One Venture X card have purchase security?

Yes! The Capital One Venture X card has purchase security, which covers up to $10,000 per item and up to $50,000 per calendar year on eligible incidents of theft or damage that occur within 90 days of making the purchase.

Does the Capital One Venture X card have return protection?

Yes! The Capital One Venture X card’s return protection covers up to $300 per item and up to $1,000 per calendar year on eligible returns that are refused by the original retailer within the first 90 days of making that purchase.

Capital One Venture X Card: Purchase Security & Return Protection [2024]

Updated: October 15, 2024, 9:00pm CDT

Edited by:

Jump to Section

Capital One Venture X Card Snapshot
What Is Purchase Protection/Purchase Security?
What Is Return Protection?
Purchase Security/Protection Policy – What To Look For
The Capital One Venture X Card Purchase Security Policy
How To Use the Card’s Purchase Security
Why Capital One Venture X Card’s Return Protection Stands Out
How To Use the Card’s Return Protection
Final Thoughts

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The Capital One Venture X Rewards Credit Card is one of the most beloved credit cards around at the moment. Appealing mostly to luxury travelers and those who need a comprehensive credit card for travel and shopping, this product is one of our team’s favorite choices.

In this guide, we’ll be examining the ins and outs of 2 types of shopping benefits: purchase security and return protection.

Capital One Venture X Card Snapshot

Terms Apply / Rates & Fees

Capital One Venture X Rewards Credit Card

U.P. Rating

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Capital One Venture X Rewards Credit Card

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Welcome OfferEarn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.
75,000 miles

UP's Bonus Valuation*:
$1,350

Annual Fee

$395

APR

19.99% - 29.74% (Variable)

Credit Recommended

Excellent (740-840)

Why We Like This Card

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

Pros & Cons

Pros

10x miles per $1 on hotels and rental cars purchased through Capital One Travel
5x miles per $1 on flights and vacation rentals purchased through Capital One Travel
2x miles per $1 on all other purchases
$300 annual travel credit on bookings made through Capital One Travel
Unlimited complimentary access for cardholder and 2 guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
10,000 bonus miles awarded on your account anniversary each year
Global Entry or TSA PreCheck credit
Add authorized users for no additional annual fee (rates & fees)
No foreign transaction fees (rates & fees)

Cons

$395 annual fee (rates & fees)
Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status

Card Highlights

Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights and vacation rentals booked through Capital One Travel
Earn unlimited 2X miles on all other purchases
Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
Receive up to a $120 credit for Global Entry or TSA PreCheck^®

Financial Snapshot

APR: 19.99% - 29.74% (Variable)
Foreign Transaction Fees: None

Card Categories

Rewards Center

Capital One Miles

What Is Purchase Protection/Purchase Security?

In general, purchase protection is an insurance coverage benefit that covers reimbursements for the repair or replacement of items purchased that have been accidentally damaged or stolen. In this case, purchase protection is a credit card benefit that applies to certain eligible purchases made on that credit card.

What Is Return Protection?

Return protection is another insurance coverage benefit that covers incidents when your attempt to return and refund eligible items gets denied.

Purchase Security/Protection Policy – What To Look For

Padlock sitting on keyboard — Image Credit: towfiqu barhuiya via Unsplash

There are generally 3 factors that determine a policy:

Coverage Window: How long protection is offered after a purchase is made
Maximum Coverage per Item: How much you can get reimbursed per item
Maximum Coverage per Year: How much you can get reimbursed in a calendar year

The Capital One Venture X Card Purchase Security Policy

Capital One calls its purchase protection policy “purchase security.” Essentially, the Capital One Venture X card protects eligible new retail purchases made with your card for 90 days after the date of purchase.

The reimbursement is capped at $10,000 per item and $50,000 per cardholder in the event of theft or damage. Purchases made both inside the U.S. and outside the U.S. can be covered, too.

Gifts purchased for friends and family members may also be covered if they’re purchased with the card.

Hot Tip:

If you use Capital One miles to make your purchase, you will have purchase security coverage, too.

For example, if you buy a new watch worth $5,000 and it gets stolen 75 days after you bought it, you can get reimbursed for up to the entire amount you paid for that watch, or $5,000 in this case.

It’s important to note that if you only paid for a portion of the purchase using your Capital One Venture X card, you can only get reimbursed for the portion of the purchase you made using your card.

Notable Exclusions From Purchase Security

Here are the most notable exclusions from the Capital One Venture X card’s purchase security policy:

Animals and living plants
Antiques or collectible items
Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories
Broken items, unless the result of a covered occurrence
Computer software
Damage from inherent product defects
Items in your baggage
Items purchased for resale, either professional or commercial use
Items that are lost or that “mysteriously disappear,” meaning they vanished in an unexplained manner with no evidence of wrongdoing by 1 person or several people
Items that are under the control and care of a common carrier
Items used or pre-owned (refurbished items will not be considered used or per-owned as long as they are accompanied by a warranty)
Losses caused by or resulting from a cyber incident
Medical equipment
Perishable or consumable items
Real estate and items intended for real estate, including hard-wired and hard-plumbed items, garage doors and openers, and more
Rented and leased items
Theft or damage from misdelivery or voluntarily parting with property
Theft or damage stemming from abuse, fraud, hostilities, confiscation by authorities, normal wear and tear, flood, earthquake, and radioactive contamination
Traveler’s checks, cash, tickets, credit or debit cards, among other negotiable purchased instruments

How To Use the Card’s Purchase Security

The Capital One Venture X card’s purchase security benefit is fairly straightforward to use — first, you’ll need to visit either cardbenefitservices.com or call the Benefits Administrator at 844-288-2140 within 60 days of the damage or theft to fill out a preliminary claim.

If your item was stolen (as opposed to damaged), you will need to file a police report within 48 hours or as soon as reasonably possible after the occurrence.

After the claim is created, the Benefits Administrator will provide a list of required documentation to process the claim. If filing a claim online, you’ll be required to upload the documentation online:

Copy of the monthly billing statement showing the last 4 digits of the card number and demonstrating that the purchase was made on your card or using your Capital One miles
Any incident reports (including police reports, fire reports, or other reports)
Itemized store receipt
If the item is repairable, the estimate of repair or a copy of the paid receipt or invoice for the repairs (indicating the type of damage to the claimed item, if applicable)
Any other documents necessary to fully substantiate your claim

You’ll need to return your completed claim form and documentation within 90 days of the incident occurring.

After your claim is processed, you should receive a decision as to whether your item may be repaired, rebuilt, or replaced — this is typically within 15 days of receipt of your completed claim forms.

If you receive payment to replace your item, you will typically receive reimbursements within 5 business days.

Why Capital One Venture X Card’s Return Protection Stands Out

Disappointed customer unboxing wrong item purchased with home shopping — Image Credit: Paolese via Adobe Stock

Return protection is fairly rare as a credit card benefit, usually reserved only for ultra-premium cards.

In this case, you’re eligible for return protection if you attempt to make a return within 90 days from the date of purchase and the retailer does not accept the return.

In this case, you can get reimbursed for up to $300 per item and up to $1,000 per calendar year in total reimbursements.

This policy applies only to U.S. purchases.

Hot Tip:

If the store is willing to offer a refund, exchange, or credit, return protection will not apply.

Notable Exclusions From Return Protection

Here are the notable exclusions from return protection:

Animals and living plants
Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories
Cash, bullion, traveler’s checks, tickets, credit or debit cards, and any other negotiable instruments
Computer software
Damaged or non-working items
Formal attire, including but not limited to, cocktail dresses, tuxedos, gowns, and formal accessories
Items purchased for resale, either professional or commercial use
Items purchased outside the U.S.
Items that have been altered
Jewelry, art objects, rare or precious coins or stamps, antiques, and collectible items
Medical equipment
Perishable or consumable items
Real estate and items intended for real estate, including hard-wired and hard-plumbed items, garage doors and openers, and more
Seasonal items, including but not limited to holiday decorations

How To Use the Card’s Return Protection

The process for using return protection is similar to the process for purchase security listed above. However, you’ll need to return a completed claim form within 30 days of the first notice of loss to the Benefits Administrator.

Here are all of the documents required:

Original itemized receipt or original packing slip in the case of mail-order purchases
A copy of the monthly billing statement showing the last 4 digits of your credit card number demonstrating that the purchase was made using your credit card

You may also be asked to submit proof of the store’s return policy if you file a claim within the first 30 days of purchase.

The item must be in like-new or good working condition to be approved for reimbursement, and you’ll receive instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services (the cost of shipping will be at your expense).

Once the item is received and the claim is approved, the Benefits Administrator will issue a reimbursement, which usually is sent out within 5 business days of the claim being approved.

Final Thoughts

The Capital One Venture X card offers its members thousands of dollars worth of value every year. And 2 of these benefits are purchase security and return protection, which are focused on protecting your purchases while shopping.

Purchase security can come in handy when an item you buy is damaged or stolen within the first 90 days, and return protection can come in handy when an item you buy and attempt to return within the first 90 days is refused by the retailer.

Both of these policies can reimburse you a ton of money every year, so don’t sleep on these perks!

For Capital One products listed on this page, some of the benefits may be provided by Visa^® or Mastercard^® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.