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This Travel Insurance App Pays for Lounge Access During Flight Delays of 3 or More Hours

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Stella Shon
Edited by: Nick Ellis
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Faye, a modern travel insurance app, is rolling out a perk you won’t find with other travel insurance plans: airport lounge access during eligible flight delays.

Its app-first platform lets you purchase and customize a policy in minutes, providing a seamless way to manage claims and access 24/7 support right from your phone. With airport lounges now included as a benefit for eligible policyholders, here’s a look at how exactly access works.

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Faye Adds Airport Lounge Access for Flight Delays

A Faye travel insurance plan covers all the essentials: trip cancellation and interruptions, medical emergencies (including evacuation), and 24/7 telemedicine. While your base rate depends on your destination and trip length, you can build a custom quote through Faye’s website or its mobile app (iOS, Android) in seconds.

There are optional extras you can add to your travel insurance plan, such as adventure sports coverage, pet protection, or even cancel-for-any-reason coverage. Best of all, every policyholder now gets a premium bonus: access to airport lounges for flight delays of 3 hours or more.

In partnership with Lounge Key, which is a global airport lounge access program similar to Priority Pass, travelers can access more than 1,400 lounges worldwide.

Avianca Boeing 787 Business Class MIA Turkish Airlines Lounge terminal entrance
Access to eligible Lounge Key lounges. Image Credit: Daniel Ross

Here’s how it works: Travelers can track their flights directly in the Faye app in real-time, and Faye will alert travelers of cancellations or delays. A flight delay of 3 hours or more will allow users to claim their lounge pass and find a nearby lounge, where they’ll find complimentary food and drink and comfortable seating.

At airports without participating LoungeKey lounges, travelers can even buy a day pass at another lounge location and claim up to $50 per person in reimbursement on the Faye app.

Lounge Key Locations

Lounge Key offers access to many airport lounges, though a full list is available in the Lounge Key app (iOS, Android). In the U.S., this includes locations such as The Club, Be Relax Spa, and international airline lounges operated by Air France, Turkish Airlines, Lufthansa, and more.

If you’re at an airport without a Lounge Key location, it’s worth finding another airport lounge network that accepts walk-in day passes. At the time of writing, this includes:

Hot Tip:

Faye’s basic plan averaged ~$17 per day based on sample searches for international trips. When you factor in the included lounge benefit (which often costs up to a $50 day pass), the plan essentially pays for itself during a long flight delay.

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Final Thoughts

Some travelers swear by travel insurance, while others skip it entirely and rely on credit card protections instead. Now that Faye is shaking up the space by including lounge access on eligible delays, it’s a far more appealing alternative to waiting it out in a crowded terminal.

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About Stella Shon

With a degree in media and journalism, Stella has been in the points and miles game for more than 6 years. She most recently worked as a Corporate Communications Analyst for JetBlue. Find her work in The New York Times, USA Today, and more.

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