The Complete Guide To Using The Chase Ultimate Rewards Travel Portal – Maximize Your Options

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Chase Ultimate Rewards is my favorite points program. I love it because points are easy to earn and can be transferred to many different hotel and airline partners. But you can also book travel directly through their Chase’s travel portal using Ultimate Rewards points.

Booking travel through the Chase Ultimate Rewards travel portal is simple and can be a great way to use your points.

I’ll show you everything you need to know about how to redeem your points, including the benefits, how to know what your points are worth, and how to book airlines, hotels, and more through the Chase Ultimate Rewards travel portal.

Why Book Travel Through the Chase Ultimate Rewards Travel Portal?

Whether you are a seasoned vet or new to the points and miles game, you might not understand the focus on using points to book directly through a bank’s travel portal. Generally, you can get maximum value from your points by transferring them to airline or hotel partners. While it’s true that the only way to get the highest value redemptions is by transferring, there is still a lot of value to be had by booking directly through the Chase Ultimate Rewards portal.

Flexibility

Flexibility is not often available with points bookings. Unlike an award booking, booking through Chase Ultimate Rewards is like using any other Online Travel Agency (OTA). There are no blackout dates or limited inventory award seats. If a flight or hotel is available, you can book it with points through the Chase travel portal.

You Can Earn Frequent Flyer Miles

One of the major bummers of booking flights with frequent flyer miles is that you don’t earn miles on award bookings. You can end up doing a lot of travel without earning miles. However, any booking you make with your Choose Ultimate Rewards points through the Chase Ultimate Rewards travel portal will earn frequent flyer miles and accrue status points. Unfortunately, hotel and car rental bookings still won’t earn points.

Simplicity

I have talked to so many people over the years that love the idea of collecting points and miles but don’t want to deal with the hassle. While many don’t mind putting a little work into getting an awesome redemption, others are just looking for a simple way to book travel and hopefully save some money in the process.

That’s where the Chase Ultimate Rewards travel portal comes in. With this method of redeeming points, there is no transferring, comparing points values, blackout dates, limited award availability or multiple travel accounts. You have one type of point and one travel portal, but still retain many of the benefits of collecting points and miles in the first place.

Bottom Line: You can book flights, hotels, rental cars, activities, and cruises through the Chase Ultimate Rewards travel portal.

Cards That Earn Chase Ultimate Rewards Points

If you like the idea of using the Chase Ultimate Rewards travel portal, you should consider credit that cards earn Chase Ultimate Rewards points.

Recommended Chase Cards (Personal)

Recommended Chase Cards (Business)

What are Chase Ultimate Rewards Points Worth?

It’s easy to earn lots of Chase Ultimate Rewards points, but do you know how much they are worth? If you’re transferring your Chase Ultimate Rewards points to one of their travel partners, their value will go up or down depending on the type of redemption.

However, if you are booking your travel directly through Chase’s travel portal, each Chase Ultimate Rewards point has a set value that won’t change. The credit card you have will determine the value of your Chase Ultimate Rewards points.

Transfer Your Points Between Credit Cards for Maximum Value

If you have multiple Chase credit cards, it makes sense to transfer your points to the card with the most valuable redemption rate!

1. To transfer your points between 2 cards, log on to the Chase Ultimate Rewards dashboard and select Combine Points.

Combine Ultimate Rewards points

2. Then you will be able to select the card you want to transfer points from and the card you want to receive the points. After you choose, click “Continue”.

How To Combine Chase Ultimate Rewards Points
You can choose to transfer points between all of your Chase Ultimate Rewards points earning cards.

3. You can transfer all of your points or just what you need. Click Review to continue.

Choose How Many Ultimate Rewards Points You Want To Transfer
You can choose to transfer all or just some of your Ultimate Rewards points.

4. Double check the details and click on the green Confirm and Submit button to complete the transfer.

Bottom Line: Your credit card will determine the value of your Chase Ultimate Rewards points. They range between 1-1.5 cents each depending on which credit card you’re redeeming points through.

How to Access the Chase Ultimate Rewards Travel Portal

Log on to the Chase Ultimate Rewards Dashboard

1. You need to log on to your Chase account to access the Chase Ultimate Rewards travel portal. Then, click the Chase Ultimate Rewards box located on the bottom left-hand side of your screen to access the Chase Ultimate Rewards dashboard.

Loggin on to Chase Ultimate Rewards travel portal
Click on the “Ultimate Rewards” button at the bottom left of your screen to access the Ultimate Rewards travel portal.

2. Choose the card you want to use. If you have multiple cards, be sure to transfer your points to the one with the best redemption value.

Choose a card to use in the Ultimate Rewards travel portal
If you have more than one Ultimate Rewards earning cards, choose the one with the best redemption value.

3. To access the Ultimate Rewards travel portal, click on the “Travel” icon in the top search box. This will bring up the travel search box, where you can input all of your details to find the best itinerary. Now, let’s walk through each section to see all of the possibilities.

How To Access The Ultimate Rewards Travel Portal
Click on the “Travel” icon to access the Ultimate Rewards travel portal.

How to Book a Flight Through the Portal

1. To start your search for a flight, click on the Flights tab in the upper left-hand side of the search box. When you first log on, this will be the default starting point. As with any other OTA, you begin your search by inputting basic information such as departure and arrival city, travel dates, and the number of passengers.

How To Book A Flight On The Chase Ultimate Rewards Travel Portal
The “Flights” search box is the default once you are in the travel portal. Fill in basic search criteria like destinations and dates to get started.

2. After submitting basic information,  you will be able to narrow your search results. At the left-hand side of the page, you can filter by:

  • Airline
  • Number of stops
  • Outbound flight time
  • Price range

3. Your search results will be displayed in the middle of the page. For each flight, you will be able to see the price in dollars and in points on the right-hand side of the results box. Toggle between fare class to see the difference in price. Click on the drop-down box next to Fare Details for more information about the flight.

Book a flight through the Chase Ultimate Rewards travel portal

4. At the left side of the box under Fare Options, you will see Baggage Fees. Click on this link to get information about any baggage fees associated with your flight. Unfortunately, this takes you to another website where you have to select your airline. Then, you are re-routed back to the airline’s website. While it’s nice to be able to access this information, the link takes a very roundabout way to do it.

5. Once you’ve found the flight you want, click the green Select button. Next, you can choose your return flight using the same process as you did for selecting the outbound flight. Click the green Select button once you have made your choice. Then, click on the green Begin Checkout button at the bottom of the page to continue with your purchase.

6. Next, you can choose how many Chase Ultimate Rewards points you want to redeem. You can pay for the entire purchase with points or a Chase credit card, or you can split your payment between points and a Chase credit card. Then, hit the green Next button in the lower right-hand corner to continue.

pay with points or credit card on the Chase Ultimate Rewards portal
You can split your payment between Chase Ultimate Rewards points and credit card.

7. Input your passenger information next. You can also add a frequent flyer number, a Known Traveler number, or Redress number. Scroll to the bottom of the page and click the box confirming each passenger’s name matches their ID. Then click the green Save & Continue button.

8. Double check all of the details on the final page before completing your purchase. Click the box confirming you understand the travel disclosures, then click Complete Checkout to finish your purchase.

Hot Tip: You can split your payment between Chase Ultimate Rewards points and a Chase credit card.

How to Book a Hotel Through the Portal

1. To book a hotel through the Chase Ultimate Rewards travel portal, start by clicking on the Hotels tab in the main search box. Then, input your destination, check-in and check-out dates, and the number of travelers. Click on the green Search box in the lower right-hand corner.

2. You can then narrow your search with the options on the left-hand side of the page. Filter options include:

  • Hotel name
  • Price range
  • Refundable rate
  • Star rating
  • Amenities
  • TripAdvisor rating

In addition to narrowing your results, you can change how your list is sorted through the bar above the search results. Sort by Recommended, Star Rating, or Price Per Night.

3. Each search result will show the price in both dollars and Chase Ultimate Rewards points. Click on All Rooms under the price to see all of the rooms available plus the price in both dollars and points. This page also displays more information about the hotel itself. See the left-hand side of your screen for a list of amenities, photos, TripAdvisor ratings, and a property overview.

Book a hotel through the Chase Ultimate Rewards portal
Prices displayed will be in both dollars and points.

Hot Tip:Click on Show on Map located under the hotel name in each results box or click on View Map in the upper left-hand corner of the screen to see where each hotel is located. This will highlight all of the available hotels on a map so you can choose a hotel in your ideal location
4. Once you have chosen your room, click the green Book button to proceed. Review the reservation details, then click Begin Checkout.

5. The next page is where you can choose how many Chase Ultimate Rewards points you want to redeem. You can pay for the entire purchase with points or a Chase credit card, or split your payment between points and a Chase card. Then hit the green Next button in the lower right-hand corner to continue.

6. Input your contact information next. Scroll to the bottom of the page and click the box confirming that your information matches your ID. Click on the drop-down button next to Hotel Loyalty to input any applicable hotel loyalty program membership numbers. Then, click the green Save & Continue button.

7. Next, double check your reservation details and input any payment information if necessary. Click Next to continue to complete your reservation.

The Luxury Hotel and Resort Collection

The Luxury Hotel and Resort Collection (LHRC) is exclusively for Chase Sapphire Reserve℠ Card holders. Click on the green Explore Now button in the Luxury Collection box at the bottom of the home screen to access these properties.

The Luxury Hotel and Resort Collection
The Luxury Hotel and Resort Collection is exclusively for Chase Sapphire Reserve cardholders.

Once you are on the LHRC homepage, type in your destination and click Search Hotels to view available properties. Each listing will display the property’s unique cardmember benefits. Click View Hotel for more information and to continue the booking process.

The Luxury Hotel and Resort Collection
Each LHRC property offers a unique benefit to Chase Sapphire Reserve cardholders.

When booked through the Chase Ultimate Rewards travel portal, these properties offer the following benefits:

  • Daily breakfast for 2
  • Special amenity (varies by property)
  • Room upgrades (based on availability)
  • Free Wi-Fi
  • Early check-in and late check-out (based on availability)

The Luxury Hotel and Resort Collection properties are reservation-only bookings. You make your reservations online and payment doesn’t happen until you check out from the hotel. These bookings will not take Chase Ultimate Rewards points as payment.

Bottom Line: Luxury Hotel and Resort Collection properties are only available to Chase Sapphire Reserve cardholders. These properties can’t be booked with points.

How to Book a Rental Car Through the Portal

1. To book a rental car through the Chase Ultimate Rewards travel portal, start by clicking on the “Cars” tab in the main search box. Then, input your pick up location, drop off location, dates, times, and age of the driver. Click on the green Search box in the lower right-hand corner to continue.

2. You can then narrow your search with the options on the left-hand side of the page. Filter options include:

  • Car options
  • Car type
  • Rental company

3. For each car option, you will be able to see the car details, rental company, and price in both dollars and Chase Ultimate Rewards points. For more information on a specific car, click on the drop-down box next to Show Details underneath the price. Once you have selected the car you want to rent, click on the green Book This Car button.

How To Book A Rental Car Through The Chase Ultiamte Rewards Portal
When searching for a rental car on the Ultimate Rewards travel portal, click on “Show Details” for more information about each car and “Book This Car” to continue with the booking process.

4. Review the reservation details, then click Begin Checkout. The next page is where you can choose how many Chase Ultimate Rewards points you want to redeem. You can pay for the entire purchase with points or a Chase credit card or split your payment between points and a Chase credit card. Then hit the green Next button in the lower right-hand corner to continue.

5. Input your contact information next. Scroll to the bottom of the page and click the box confirming that your information matches your ID. Then, click the green Save & Continue button.

6. Double check all of the details on the final page before completing your purchase. Click the box confirming you understand the travel disclosures, then click Complete Checkout to finish your purchase.

How to Book Activities Through the Portal

Did you know you can also book activities through Chase’s Ultimate Rewards travel portal?

1. Click the Activities tab in the main search box to get started. Then, input your destination and travel dates and click the green Search button to continue.

2. You can narrow your search by category at the left-hand side of the page.  Choose activities in any of the following categories:

  • Tours and sightseeing
  • Sightseeing tickets and passes
  • Transfers and ground transport
  • Cultural and theme tours
  • Outdoor activities
  • Family friendly
  • Food, wine, and nightlife
  • Cruises, sailing, and water tours
  • Private and custom tours
  • Shore excursions
  • Viator VIP and exclusive tours
  • Watersports
  • Air, helicopter, and balloon tours
  • Day trips and excursions
  • Classes and workshops
  • Multi-day and extended tours
Book activities on the Chase Ultimate Rewards travel portal
There are lots of different activity options available to book through the Chase Ultimate Rewards portal.

3. Each activity will show the price in both dollars and points to the right side of the screen. The price might change depending on the date you choose. For more information about a specific activity, click on the drop-down arrow next to Show Details and Pricing. This will display information about the activity including duration, requirements, a description, plus the change or cancellation policy.

4. Input your desired date and number of people to see final pricing. Click the green Book This Activity button to continue.

5. Review the reservation details, then click Begin Checkout. On the next page, you can adjust the number of Chase points you want to use towards payment. You can also enter a promo code if you have one here. Then, hit the green Next button in the lower right-hand corner to continue.

Bottom Line: You can book lots of activities through the Chase Ultimate Rewards travel portal, including airport transfers!

6. Input your contact information next. Scroll to the bottom of the page and click the box confirming that your information matches your ID. Then, click the green Save & Continue button.

7. Double check all of the details on the final page before completing your purchase. Click the box confirming you understand the travel disclosures, then click Complete Checkout to finish your purchase.

How to Book a Cruise Through the Portal

If you’re a fan of cruises like I am, you will be pleased to know you can book them through your Chase Ultimate Rewards travel portal. To get started, click on the Cruises tab on the right side of the main search box.

This will bring up a list of cruises available. There is a search box at the top of the screen, so you can input a specific destination or cruise line. Each listing will display the cruise line, ship, ports of call, sailing dates, and baseline pricing for an interior cabin. Unfortunately, if you want any more specific information or if you want to book, you will need to call the number provided.

You will notice that only cash prices are listed for cruises, however, they can be booked using your Chase Ultimate Rewards points, too.

Hot Tip: Have your credit card number handy if you call Chase Ultimate Rewards customer service (1 (866) 951-6592). They require it before they can proceed with your questions.

How Do The Prices Compare To Other Sites?

Are you getting a good deal by booking through Chase? Let’s look at how the prices available through the Chase Ultimate Rewards travel portal stack up to other OTAs and search engines including Hotwire, Kayak, and Expedia.

Flights

There’s no clear-cut pattern on flight prices comparing the Chase portal to other OTAs and airlines’ websites.

The price for a round-trip flight from Columbus, OH (CMH) to Seattle, WA (SEA) came to $373.60 across the board through the Chase portal, on Delta’s website, as well as Expedia and Hotwire.

Specific flights may vary. For example, a Spirit flight was least expensive directly with Spirit at $355.56, $369.66 with Expedia and Hotwire, and $475.66 (the most expensive) through Chase Ultimate Rewards.

WebsiteRound-trip flight price
Chase Ultimate Rewards travel portal$475.66
Expedia$369.66
Hotwire$369.66
Spirit Airlines’ website$355.56

If you are in doubt or would like to check prices yourself, Kayak is a great place to start. Kayak will show you prices for a flight on all of the OTAs as well as the airline’s website. It’s a great one-stop shop to compare flight prices.

Hot Tip: You will earn frequent flyer miles when you book your flight through the Chase Ultimate Rewards travel portal.

Hotels

Here’s how prices looked for a week’s stay at the JW Marriott Cancun Resort & Spa in Mexico:

Price for a 7-night stay in USDPrice for a 7-night stay in points
Marriott’s website (Marriott Rewards member rate)$2,296.70270,000 Marriott Rewards points
Chase travel portal$2,331.98155,465-233,198 Chase Ultimate Rewards points
Expedia$2,365.72N/A
Hotwire$2,365.72N/A

You could save $35.28 by booking directly through Marriott using a Marriott member rate. But, Chase’s rate beats Expedia and Hotwire by $33.74.

There is a significant points difference between Marriott and Chase Ultimate Rewards. You can book this hotel through Marriott using Marriott Rewards points (which transfer from Chase Ultimate Rewards points at a 1:1 rate) for 270,000 Marriott points.

However, you can save a bundle of points by booking with Chase Ultimate Rewards points on the Chase travel portal. Depending on which card you have, it will only cost between 155,465-233,198 Chase Ultimate Rewards points.

Hot Tip:You won’t earn hotel loyalty points when booking a hotel through Chase and any elite status you have may not be recognized.

Prices for the Almond Tree In in Key West, FL were lowest directly with the hotel, but Chase Ultimate Rewa offered the next best price.

Here’s how the prices stacked up:

WebsiteCost of a 7-night stay at the Almond Tree Inn
Hotel’s website$1,725.75
Chase Ultimate Rewards travel portal$1,816.37
Hotwire$1,838.70
Expedia$1,838.70

Once again, the Chase Ultimate Rewards travel portal beat OTAs including Hotwire and Expedia, but not the hotel’s own website. But if you want to book a hotel using your points, it’s a great option to be able to use them for small, boutique hotels in addition to the big chains.

Car Rentals

In many cases, car rental prices found through the Chase Ultimate Rewards portal were better than prices found on the rental agency’s own website.

The main difference in booking through Chase vs. directly through a car rental agency is that the car rental agency often has the ability to book the car without paying up front. With the Chase portal, you will be paying at the time of booking and there may be change or cancellation fees if you need to modify your reservation.

Chase prices for a week-long rental were always in the ballpark of the price of booking direct. Hotwire’s Hot Rate cars always beat out other prices slightly. (Hotwire Hot Rates are rentals where you don’t know the rental agency until after booking is complete).

Of course, the advantage of booking through Chase is the ability to use your Chase Ultimate Rewards points.

Car typeChase Ultimate RewardsRental agency’s websiteHotwire Hot RateExpedia
Compact$343.37$327.65 (Dollar pay now price)$342.33 (unknown agency)$358.30 (Dollar)
Full size$370.48$375.35 (Alamo pay now price)$366.38 (unknown agency)$392.40 (Alamo)

Activities

Some activities were less expensive through Chase, some were more expensive.

ActivityPrice per person through ChasePrice per person directPrice per person through TripAdvisor

2-Hour Lahaina sunset dinner cruise aboard the Quicksilver

$61.73$69.95$69.95

Myths of Maui Luau dinner and a show

$135.00$108.00$112.50

Cruises

Prices for cruises all over the map. Chase offered the best price for both of the Royal Caribbean and Princess cruises. However, Chase had by far the highest price for the Norwegian cruise.

Chase Ultimate RewardsCruise line’s websiteCruise.com
7-night Caribbean cruise on Royal Caribbean$924$998$978
7-night Mediterranean cruise on Princess$949$998N/A
7-night Hawaii cruise on Norwegian$1,899$1,399$1,399

Travel Guides

In the middle section of the Chase Ultimate Rewards travel portal’s main page, there’s a section called “Discover Your Next Getaway.” This is where you should look if you need a little travel inspiration.

Chase Travel Guides
In need of travel inspiration? Check out Chase’s travel guides.

Click on one of the themes or select “See More” for additional ideas. Then sort by destination. Once you choose your destination, you will see photos and guides for that area. Scroll through the photos for descriptions about each activity. If you are looking for even more information, the travel guides on Kayak tend to be a little more in depth.

Other Ways To Use The Chase Ultimate Rewards Portal

Earn Bonus Points

The Chase Ultimate Rewards portal also helps you earn bonus points! With the Shop Through Chase feature, you can earn extra Ultimate Rewards points through your online shopping.

Chase Shopping Portal
Start your online shopping in the Chase Ultimate Rewards portal to earn bonus points on your purchases.

Just click Earn Bonus Points in the top search bar to access the shopping portal. Click on a featured store or search for a specific one. Then simply click through the portal to your website of choice to make your purchase. Your bonus points will be added to your Chase Ultimate Rewards points total within 3-5 days in most cases.

Amazon Purchases

Did you know you can link your Chase Ultimate Rewards account to Amazon to shop with your points? Click on Use Points To Shop in the top search bar, then select the green Link to Amazon.com button.

Sign in to your Amazon account and link your cards by clicking the Get Started button at the upper right-hand side of your screen. If your purchase is eligible for payment with points, you will see the option in the payment methods section of the Amazon checkout process.

However, I linked one of my cards and tested multiple products, and I couldn’t find even one product that was eligible to be purchased with Chase Ultimate Rewards points. In addition, the redemption value you get when shopping through Amazon isn’t good: only .8 cents per point. While it’s great to have this as an option, I wouldn’t recommend using points to shop at Amazon as your main use of Chase Ultimate Rewards points.

Use Chase Pay

The other option to shop with your points is through Chase Pay. Just as with shopping with points through Amazon, I don’t love this option because you are only getting .8 cents per point.

To use this feature, you will need to download the Chase Pay app. When paying for a purchase, slide the Use Points button so it turns blue and you’ll be set up to use Chase points through Chase Pay. Your points will be deducted automatically and you will see the value of the points as a statement credit.

Bottom Line: The value of using your Chase Ultimate Rewards points to shop through Amazon or Chase Pay isn’t great: you will only get .8 cents per point!

Cash Back

In addition to booking travel with points, you can choose to exchange them for straight cash back. To do this, simply select Cash Back from the main search bar at the top of the screen. You will then be able to see the maximum amount of cash back you can receive. You can also choose a lower amount here.

Chase Travel Portal - cash back
You can redeem Chase points for cash back either as a direct deposit or statement credit.

In the Redeem To box at the bottom, select whether you want to have your cash direct deposited into a checking or savings account or if you would like it as a statement credit. Click Continue to review your cash back request and then click the green Confirm & Submit button to complete the transaction. The deposit or statement credit will be posted within 3 days.

Bottom Line: Your Chase Ultimate Rewards points are worth 1 cent each when redeemed as cash back. We do not recommend this as a primary redemption option because you can get more value via the Chase Ultimate Rewards travel portal, and a lot more when transferring to airline and hotel partners.

Experiences

This is a really cool section of the Chase Ultimate Rewards portal.

When you click on Experiences in the main search bar, you will see a list of exclusive events, preferred seating, and other offers for Chase cardmembers. You will find culinary events, sporting events, shows, and concerts.

Experiences can be purchased with a credit card or with points. You will get 1 cent per point when redeeming points for experiences. Be sure to check the details of each event, as some are for specific cardmembers only. When you click on the green Learn More button for an event, you will be able to see if there is a credit card requirement

Chase Travel Portal - Experiences
Check out exclusive events bookable with a credit card or Chase Ultimate Rewards points.

Gift Cards

If you prefer gift cards, you can purchase them through the Chase Ultimate Rewards portal using points. Just click Gift Cards in the main search bar to get started. From here, you will be able to scroll through all of the available gift cards. Click the green Choose Options button underneath the card image to see the available increments.

Chase Travel Portal - Gift Cards

Hot Tip: Points redeemed for gift cards have a 1 cent per point value. However, you might notice some cards offer discounts, so there is the opportunity to get a bit more value!

Transfer To Travel Partners

Transferring points to travel partners is the best way to get the most value out of your points. By transferring, you can potentially get 2, 3 or (a lot) more cents per point value.

Chase Airline Transfer Partners

Chase Airline Transfer PartnerMin TransferTransfer RatioTransfer Time
Aer Lingus AerClub1,0001:1Almost Instant
British Airways Executive Club1,0001:1Almost Instant
Flying Blue AirFrance / KLM
1,0001:11-7 days
Iberia Plus1,0001:1Almost Instant
JetBlue1,0001:1Almost Instant
Singapore Airlines KrisFlyer
1,0001:1Up To 24 Hours
Southwest Airlines Rapid Rewards1,0001:1Almost Instant
United Airlines MileagePlus1,0001:1Almost Instant
Virgin Atlantic Flying Club1,0001:1Almost Instant

Chase Hotel Transfer Partners

Chase Hotel Transfer PartnerMin TransferTransfer RatioTransfer Time
World of Hyatt
1,0001:1Almost Instant
IHG Rewards Club1,0001:11 day
Marriott Rewards1,0001:12 days

To transfer your Chase Ultimate Rewards points to any of the above airline and hotel partners, log on to your account and click on Transfer To Travel Partners in the top search box. Choose your airline or hotel and then select Transfer Points. You will fill out your frequent flyer information or hotel loyalty membership number to complete the transfer.

Chase Travel Portal - How To Transfer Points To Hotel and Airline Parnters
You can easily transfer your points to hotel and airline partners.

Bottom Line: You can currently transfer your Chase Ultimate Rewards points to 13 different hotel and airline partners.

Final Thoughts

There are many ways to use your Chase Ultimate Rewards points. While transferring your points out to one of Chase’s airline and hotel travel partners can get you maximum value, there are a lot of benefits for booking travel directly through the Chase Ultimate Rewards travel portal.

In addition to hotels and flights, you can book car rentals, activities, and cruises. Or, you can use your points for cash back, shopping, gift cards, or Chase exclusive experiences. With so many ways to use your Chase Ultimate Rewards points, your next trip is only a few clicks away!

FAQ

Do Chase Ultimate Rewards Points Expire?

No. As long as you keep your Chase credit card open, your points will not expire.

Can I Transfer My Chase Points To Someone Else?

Yes. You can transfer your points to another member of your household who also has a Chase Ultimate Rewards account.

What Are Chase Ultimate Rewards Points Worth?

When redeeming points through the Chase Ultimate Rewards travel portal, the credit card you hold will determine your points’ value.

Points from the Chase Freedom, Chase Freedom Unlimited, and Chase Ink Business Cash cards are all worth 1 cent per point. If you have a Chase Sapphire Preferred or Chase Ink Business Preferred your points are worth 1.25 cents per point. Finally, if you hold the Chase Sapphire Reserve your points are worth 1.5 cents per point.

When using your points to shop through Amazon or Chase Pay, they are worth .8 cents per point.

If redeeming your points for cash back, gift cards, or experiences they are worth 1 cent per point.

What Airline Partners Can I Transfer My Chase Ultimate Rewards Points To?

What Hotel Partners Can I Transfer My Chase Ultimate Rewards Points To?

You can transfer your Chase Ultimate Rewards points to the following hotels at a 1:1 ratio: IHG, Marriott, Ritz-Carlton, and Hyatt.

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4 comments

  1. Carol Leventen Duane · May 14, 2018 · Reply

    When I book award flights with British Air (Avios) points, I can cancel the trip if necessary and have my points redeposited for a nominal fee. (This is important because to book overseas flights, you need to do so 10-11 months in advance and things can happen.) When I inquired about doing this with my Sapphire Reserve points, I learned that no such option was available. In other words, I could lose 100,000 hard-won points if some unforeseen event occurred several months after booking with Chase Ultimate Rewards. Any suggestions? Any way around this? Or was I misinformed?

    • Michael McHugh · May 15, 2018 · Reply

      Hi Carol

      If you are transferring the points from UR to British Airways, BA will charge a $55 re-deposit fee. Here’s the service fee info on their website. .

      If you are booking the flight through the portal, the process is different. If you book a non-refundable ticket, you will not get your points back. If you book a refundable ticket, Chase will be the one to issue a refund. You can call Chase at 866-951-6592, which it sounds like you’ve already done.

      The specific language on the UR website reads as follows:

      If I canceled my nonrefundable flight, can I still use the ticket towards another flight?

      Most Economy Class fares are non-refundable and non-transferable. Changes or cancellations must be made by calling a Chase Travel Specialist at 1-855-234-2542. Changes to your itinerary may result in a fare adjustment and will incur a per ticket airline change fee.

      If I canceled my refundable flight, when will I receive my credit?

      If your ticket is fully refundable, in most cases, your credit will appear on your next monthly billing statement from the time you request the credit. If you don’t see the proper credit, call 1-855-234-2542 to speak to a Chase Travel Specialist who will be happy to assist you. Advisors specializing in flights are available 24 hours a day, 7 days a week, 365 days a year.

  2. I just tried to book 3 SW roundtrip tickets, redeeming points on both the SW site and the Chase UR travel center site. I spoke to a person to do the Chase Travel Center redemption. On the SW site, it would cost me 46.5K SW points for the three tickets. Chase said it would charge me 48.5k UR points for the same three tickets — 2,000 points more! The Chase agent also said I would NOT get SW points for the flights by booking through the portal instead of using SW points. Am I doing something wrong?

    • Katie Seemann · July 24, 2018 · Reply

      Hi Pam,
      No, you aren’t doing anything wrong. The prices in points on the Southwest site vs the Chase portal are independent of each other so it’s expected that they would be a little different (the value of Chase points is different than the value of Southwest points). In this case it appears that it’s a better deal to book directly on Southwest!
      I am surprised to hear the agent said you would not earn Southwest points by booking through the Chase travel portal. Honestly, it sounds like it might be a misinformed agent. If you book a SW flight through Chase, as far as Southwest knows, you paid cash and therefore would earn points. You might want to call back and talk to a different person…although since it costs less points to book through Southwest directly, I would probably just go ahead and book direct.

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