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Amex Platinum Card Purchase Protection — How Does It Work?

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Jessica Merritt
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Jessica Merritt

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Unforeseen mishaps can happen after you make a purchase. Maybe your new laptop was stolen by a porch pirate before you could get it in the door, or you wore your new wedding ring on your honeymoon only to have it slip off your finger at the beach. These losses can feel unlucky, but purchase protection from The Platinum Card® from American Express puts some luck on your side, covering eligible purchases for loss, damage, or theft for the first 90 days after your purchase.

Read on to understand the details of purchase protection on the Amex Platinum card, including how it works, what’s covered, and what’s not. You’ll also see how to make a claim if you need to use your coverage.

What Is Purchase Protection?

Purchase protection is a credit card benefit that covers purchases made with your card for loss, damage, or theft. You can file a purchase protection claim to get reimbursed for replacing or repairing covered items.

The Amex Platinum card has one of the best purchase protection benefits available.

Amex Platinum Card Overview

BEST LOUNGE ACCESS
The Platinum Card® from American ExpressTerms Apply / Rates & Fees
U.P. Rating 
The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.

Learn More(at Amex's secure site)

Apply With Confidence

Know if you're approved with no credit score impact

If you're approved and accept this Card, your credit score may be impacted.

The Amex Platinum reigns supreme for luxury travel, offering the best airport lounge access plus generous statement credits, and complimentary elite status.
Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on the Card in your first 6 months of Card Membership.
80,000 points
$1,760
$695
See Pay Over Time APR. Carrying a balance will incur interest. Eligible charges can be included in the Pay Over Time balance, up to the Pay Over Time Limit. Pay Over Time only applies to eligible charges meeting minimum transaction amounts.
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
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When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than The Platinum Card® from American Express.

Make no mistake — the Amex Platinum card is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access, hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.

Pros
  • The best airport lounge access out of any card (by far) — enjoy access to over 1,400 worldwide lounges, including the luxurious Amex Centurion Lounges, Priority Pass lounges, Plaza Premium Lounges, and many more!
  • 5x points per dollar spent on flights purchased directly with the airline or with AmexTravel.com (up to $500,000 per year)
  • 5x points per dollar spent on prepaid hotels booked with AmexTravel.com
Cons
  • $695 annual fee (rates and fees)
  • Airline credit does not cover airfare (only incidentals like checked bags)
  • Earn 80,000 Membership Rewards® Points after you spend $8,000 on eligible purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • $200 Hotel Credit: Get up to $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings with American Express Travel when you pay with your Platinum Card®. The Hotel Collection requires a minimum two-night stay.
  • $240 Digital Entertainment Credit: Get up to $20 back in statement credits each month on eligible purchases made with your Platinum Card® on one or more of the following: Disney+, a Disney Bundle, ESPN+, Hulu, The New York Times, Peacock, and The Wall Street Journal. Enrollment required.
  • The American Express Global Lounge Collection® can provide an escape at the airport. With complimentary access to more than 1,400 airport lounges across 140 countries and counting, you have more airport lounge options than any other credit card issuer on the market. As of 03/2023.
  • $155 Walmart+ Credit: Save on eligible delivery fees, shipping, and more with a Walmart+ membership. Use your Platinum Card® to pay for a monthly Walmart+ membership and get up to $12.95 plus applicable taxes back on one membership (excluding Plus Ups) each month.
  • $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Platinum Card®.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only. Terms Apply.
  • $189 CLEAR® Plus Credit: CLEAR® Plus helps to get you to your gate faster at 50+ airports nationwide and get up to $189 back per calendar year on your Membership (subject to auto-renewal) when you use your Card. CLEARLanes are available at 100+ airports, stadiums, and entertainment venues.
  • Receive either a $100 statement credit every 4 years for a Global Entry application fee or a statement credit up to $85 every 4.5 year period for TSA PreCheck® application fee for a 5-year plan only (through a TSA PreCheck® official enrollment provider), when charged to your Platinum Card®. Card Members approved for Global Entry will also receive access to TSA PreCheck at no additional cost.
  • Shop Saks with Platinum: Get up to $100 in statement credits annually for purchases in Saks Fifth Avenue stores or at saks.com on your Platinum Card®. That's up to $50 in statement credits semi-annually. Enrollment required.
  • Unlock access to exclusive reservations and special dining experiences with Global Dining Access by Resy when you add your Platinum Card® to your Resy profile.
  • $695 annual fee.
  • Terms Apply.
Financial Snapshot
  • APR: See Pay Over Time APR. Carrying a balance will incur interest. Eligible charges can be included in the Pay Over Time balance, up to the Pay Over Time Limit. Pay Over Time only applies to eligible charges meeting minimum transaction amounts.
  • Foreign Transaction Fees: None
Rewards Center

American Express Membership Rewards

Hot Tip: Check to see if you’re eligible for a welcome bonus offer of up to 125k (or 150k) points with the Amex Platinum. The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)

The Amex Platinum card is one of the best credit cards you can get, offering world-class benefits worth thousands annually.

You can earn up to 5x Membership Rewards points per dollar on purchases:

  • 5x points on flights booked directly with airlines or through AmexTravel.com (up to $500,000 in purchases annually)
  • 5x points on prepaid hotels booked through AmexTravel.com
  • 1x points on all other purchases

But the Amex Platinum card’s rewards pale in comparison to the incredible list of cardholder benefits, offering purchase protection and much more:

How the Amex Platinum Card Purchase Protection Benefit Works

The Amex Platinum card purchase protection benefit offers up to $10,000 back if a covered item you purchased with your card is damaged, lost, or stolen. You can claim up to $50,000 per eligible card annually. Natural disaster losses are covered up to $500 per purchase protection covered event.

All eligible purchases are covered for the first 90 days from the date of purchase. You should file a claim within 30 days of loss or as soon as possible.

The Amex Platinum card offers higher purchase protection than most American Express cards, which typically provide up to $1,000 per incident. That’s much lower than the $10,000 you can get with the Amex Platinum card — though you’re still capped at a $50,000 annual limit for claims.

Purchase protection with the Amex Platinum card is nearly the best you can get. Only the Chase Sapphire Reserve® offers better purchase protection coverage than the Amex Platinum card. The Chase Sapphire Reserve card matches the Amex Platinum card’s $10,000 per item and $50,000 per year limit but offers 120 days to file a claim — 30 days more than you get with the Amex Platinum card.

What’s Covered by Amex Platinum Card Purchase Protection?

Amex Platinum card purchase protection covers the replacement cost of covered items. If your claim is successful, you’ll receive the cost, including sales tax, to repair or replace the item or get reimbursed for your covered purchase.

Items are covered if you use your Amex Platinum card to purchase a tangible item for personal or business use or as a gift. You’re covered if you use American Express loyalty programs such as Membership Rewards points or Pay with Points. However, other loyalty programs, such as points transferred to AmexTravel.com rewards partners, do not count as covered purchases.

Only the covered purchase amount charged to your card qualifies for purchase protection benefits. So if, for example, you paid partially with a gift card and the rest with your Amex Platinum card, you’ll just get the portion charged to your card back under a qualifying claim.

Hot Tip:

Purchase protection is just one of the Amex Platinum card’s shopping protection benefits. Cardholders also get access to return protection and extended warranty coverage. With these benefits, you can return eligible purchases to American Express for up to 90 days if the seller won’t take them back and add up to an extra year to manufacturer warranties. Read our guide to Amex Platinum card benefits to learn more about this card’s benefits worth more than $5,000 annually.

Limits of the Amex Platinum Card Purchase Protection Benefit

There are extensive limitations to the Amex Platinum card purchase protection benefit. Reviewing the limitations before you count on this benefit to cover an upcoming purchase is a good idea. 

Broken cracked phone on ground
Your new cell phone is covered for damages, loss, or theft for the first 90 days if you pay for it using your Amex Platinum card. Image Credit: phpetrunina14 via Adobe Stock

Amex Platinum card purchase protection is secondary coverage. That means your benefit will only reimburse you for amounts not covered by any other insurance or agreement.

For example, purchase protection does not cover amounts reimbursable by your homeowner’s insurance or reimbursements from a retailer, wholesaler, or manufacturer. However, purchase protection will pay deductibles of other applicable coverage unless it would result in an overpayment of the claim.

Items Not Covered by Amex Platinum Card Purchase Protection

Items that aren’t covered by Amex Platinum card purchase protection include:

  • Altered or modified items
  • Animals or plants
  • Consumable purchases such as batteries or food
  • Discarded items
  • Downloadable services or programs
  • Financial items such as gift certificates or cash equivalents
  • Inventory purchased for resale
  • Land or buildings
  • Medical or dental equipment
  • More than 1 article in a pair or set
  • Motorized devices or parts, except permanent fixtures that can be removed without damaging the structure
  • One-of-a-kind items such as antiques and artwork
  • Permanent fixtures that can’t be removed without damaging the structure
  • Professional or commercial use items such as professional competition, education, or training items
  • Rented, leased, or borrowed items

Notably, items covered by an unconditional satisfaction guarantee aren’t covered by Amex Platinum card purchase protection. In that case, you should take advantage of the guarantee instead of making a claim with your card.

Even on covered items, there are limitations to how much you can claim. There is, of course, the $10,000 per incident cap on claims. Also, keep in mind you’re limited to claiming the replacement cost only. You can’t claim charges for shipping, handling, installation, warranties, or other costs associated with the covered item. 

Additionally, Amex Platinum card purchase protection doesn’t extend to any rebates, discounts, or lowest-price programs and doesn’t cover any legal defense costs or expenses.

Situations Not Covered by Amex Platinum Card Purchase Protection

In addition to non-covered items are events that Amex Platinum Card purchase protection doesn’t cover. These include:

  • Baggage not carried by or under the control of an eligible beneficiary or traveling companion
  • Confiscation by authorities
  • Damage to sports and recreational equipment or remote control items other than drones
  • Fraud, dishonesty, or criminal acts
  • Loss while the item is under the temporary care of a third party, including a common carrier
  • Normal wear and tear or defects
  • Participation in a felony, riot, civil disturbance, protest, or insurrection
  • War or acts of war, military service
Hot Tip:

Visit the Amex Platinum card purchase protection benefit guide for all the details on what is and isn’t covered by this benefit.

How To Make an Amex Platinum Card Purchase Protection Claim

You can make a purchase protection claim on your Amex Platinum card by visiting the American Express online claim page. You must log in to your Amex account to enter the claims center. You then initiate the claim by clicking the File a Claim button.

American Express Claims Center landing page
The American Express Claims Center landing page. Image Credit: American Express

You’ll select your credit card and enter the purchase date of the item you need to claim. On the next page, you’ll choose the claim type. In this case, you’ll select Purchase Protection.

American Express Claims Center purchase protection selection
Select Purchase Protection as your claim type. Image Credit: American Express

Once you select Purchase Protection, you’ll be asked to review the terms and conditions of the benefit and be reminded of the information you’ll need to submit the claim:

  • Your personal information, including your email address
  • Purchase information, including your original itemized store receipt indicating the date, amount, and place of purchase
  • Item information, including the manufacturer name and model number
  • Supporting documentation to explain a theft or vandalism claim, such as a police report for stolen items

You’ll need to provide proof of loss within 60 days, which may require a copy of an insurance declaration page or agreement and/or a repair estimate.

Hot Tip:

If you need to claim more than 25 items at once, do not live within the 50 U.S. states or a U.S. territory, or have a qualifying military address, Amex will direct you to contact the Claims Service Center. You can reach the center by phone at 800-228-6855.

Next, you’ll describe what happened, detailing the date of loss, the circumstances, and where it happened.

American Express purchase protection item information screen
You’ll have to explain the what, when, and where of your purchase protection loss. Image Credit: American Express

Then, you’ll add information for up to 25 items per claim. You’ll enter the item name, purchase date, item type, description, merchant, and manufacturer for each item. You can also enter the model and serial number if applicable. Finally, you’ll enter the item cost with taxes excluding shipping.

American Express purchase protection personal information screen
You’ll fill out this information for each item you need to claim. Image Credit: American Express

Once you’ve added an item or items, you’ll go to the personal information page. Since you must log in to submit a claim, most of your personal information should already be there. But you should confirm the information and fill in any blanks, such as your preferred phone number and email address, which AMEX Assurance Company will use to contact you about your claim.

Before you submit your claim, Amex will ask you to review additional information, including fraud disclosures. You must also agree to authorize AMEX Assurance Company to obtain reports needed to process your claim, such as a police report. 

You’ll need to check the box indicating you have reviewed, understand, and agree to the information, then hit submit.

After you’ve submitted your claim, AMEX Assurance Company (the underwriter for American Express’ purchase protection) will investigate your claim and contact you. The company may request additional information, such as a police report. If the item was damaged, you might need to send it to Amex to complete your claim.

AMEX Assurance Company will pay your benefit within 30 days after receiving satisfactory proof of loss and determining that the claim is payable.

Hot Tip:

You can contact AMEX Assurance Company by phone at 800-228-6855.

Final Thoughts

The Amex Platinum card comes with purchase protection, which can save the day by reimbursing your costs if a new purchase is lost, stolen, or damaged. While some credit cards offer relatively low claim limits of around $1,000 per item, Amex Platinum cardholders can claim up to $10,000 per item, up to a total of $50,000 annually. Using the right card — like the Amex Platinum card — to make large purchases can give you an edge when it comes to shopping protections.


For the baggage insurance plan benefit of The Platinum Card® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company.


For the car rental loss and damage insurance benefit of The Platinum Card® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company. Car Rental Loss or Damage Coverage is offered through American Express Travel Related Services Company, Inc.


For the cell phone protection benefit of The Platinum Card® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company.


For the extended warranty benefit of The Platinum Card® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company.


For the premium global assist hotline benefit of The Platinum Card® from American Express, eligibility and benefit level varies by Card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. If approved and coordinated by premium global assist hotline, emergency medical transportation assistance may be provided at no cost. In any other circumstance, card members may be responsible for the costs charged by third-party service providers.


For the purchase protection benefit of The Platinum Card® from American Express, purchase protection is an embedded benefit of your card membership and requires no enrollment. It can help protect covered purchases made on your eligible card when they’re accidentally damaged, stolen, or lost, for up to 90 days from the covered purchase date. The coverage is limited up to $10,000 per occurrence, up to $50,000 per card member account per calendar year. Coverage limits apply. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by AMEX Assurance Company.


For the return protection benefit of The Platinum Card® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details.

For the trip cancellation and interruption insurance benefit of the [card name], eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company.


For the trip delay insurance benefit of The Platinum Card® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company.

For rates and fees of The Platinum Card® from American Express, click here.

Frequently Asked Questions

How long does Amex Platinum card purchase protection last?

Items purchased with the Amex Platinum card are covered for loss, theft, and damage under purchase protection for the first 90 days. If you experience a covered loss, you’ll need to file a claim within 30 days of loss or as soon as possible.

Does Amex Platinum card purchase protection cover lost items?

Yes, Amex Platinum card purchase protection covers lost items. Purchases are also covered for theft and damage.

What is the phone number for Amex Platinum card purchase protection?

American Express purchase protection is underwritten by AMEX Assurance Company. You can contact AMEX Assurance Company by phone at 800-228-6855.

How much does Amex Platinum card purchase protection cover?

Qualifying purchases are covered up to $10,000 per item. You can claim up to $50,000 in purchase protection benefits on your Amex Platinum card annually.

Jessica Merritt's image

About Jessica Merritt

A long-time points and miles student, Jessica is the former Personal Finance Managing Editor at U.S. News and World Report and is passionate about helping consumers fund their travels for as little cash as possible.

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