Amex Cell Phone Protection – How It Works & Which Premium Cards Have It

Cellphone and earbuds
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According to the Pew Research Center, 97% of the U.S. population owns some type of cell phone, and 85% own a smartphone. Purchasing a mobile phone can also be a major expense, so having coverage if you should accidentally damage your phone or have it stolen could provide a welcome economic benefit.

Several credit cards come with complimentary cell phone protection, and now American Express, one of the world’s largest card issuers, has joined the trend.

Today we’re going to look closely at how Amex cell phone protection works, learn how to activate and utilize the coverage, and which Amex cards offer this complementary protection.

Let’s begin.

How Amex Cell Phone Protection Works

Hand pointing at cellphone
Paying your monthly cell phone bill with your card is the first step to activating coverage. Image Credit: cottonbro via Pexels

While cell phone protection is automatically included on your eligible card, there are requirements that need to be met before coverage kicks in, only certain losses that are covered, and specific exclusions that apply.

How To Activate the Coverage

To receive coverage, you must meet certain requirements. Here’s how coverage activation is triggered and how you receive ongoing coverage:

  1. Charge your monthly cell phone bill to your eligible card
  2. Coverage begins on the first day of the month following the initial cell phone bill payment made with your card

If you do not pay your cell phone bill in any given month, your coverage is suspended effective the first day of the following month. Your coverage will be reinstated the first day of the month following any subsequent cell phone bill payment.

Eligible cell phones include those associated with the primary phone line of the cardmember and any additional or supplemental lines listed on the monthly bill and paid for with the eligible card.

Also, based on our conversation with Amex, authorized users are also eligible for the cell phone protection benefit.

What’s Covered

You’ll have coverage for the following losses:

  • Theft of the Cell Phone — A police report must be filed within 48 hours
  • Damage to the Cell Phone — Accidental damage is included and Amex does clarify specifically that a cracked screen is covered

You can expect to receive reimbursement for the cost to repair or replace a stolen or damaged eligible cell phone up to the coverage limits.

Coverage Limits

You may receive up to $800 per claim. Each claim is subject to a $50 deductible and there is a limit of 2 claims per eligible card account in each 12-month period.

What’s Not Covered

As with all insurance, there are exclusions to coverage. Here is an overview of the list of losses that won’t be covered under Amex’s cell phone protection:

  • Cellular wireless accessories, except for the manufacturer’s battery and antenna
  • Cellular wireless telephones that are for resale, professional, or commercial use (consumer cards only)
  • Lost cell phones or mysterious disappearance
  • Cell phones that are under the control of a common carrier, such as an airline or delivery service
  • Rented, leased, prepaid, or borrowed cell phones
  • Cosmetic damage that does not impair the phone’s ability to make or receive calls
  • Intentional or illegal acts, normal wear and tear, vermin damage, or confiscation
  • Replacement cell phones purchased from other than the cellular provider’s retail/internet store or designated agent having the authorization to activate the phone
  • Losses under warranty or covered by other insurance
  • Taxes and delivery/transportation fees

Keep in mind that this list of exclusions is abbreviated and there are additional terms and conditions that will apply. You can find complete descriptions in your card’s specific guide to benefits.

Bottom Line: To activate Amex cell phone protection, you must pay your monthly wireless bill with your eligible card and the coverage begins the first day of the month after you pay your first wireless bill. Coverage is up to $800 per claim for damage and theft, a maximum of 2 claims per 12-month period, and each claim has a $50 deductible. Terms and conditions apply. 

How To File a Claim

Cellphone esignature
Filing a claim and submitting documentation promptly is critical to getting your claim processed efficiently. Image Credit: Kelly Sikkema via Unsplash

If you have a covered loss, you’ll need to report the claim as soon as possible, gather and submit supporting documentation, and meet certain deadlines in order for your claim to be handled effectively.

The first step is to report the claim by calling 833-784-1467 as soon as possible, but no later than 90 days after the incident. You will then be provided the needed forms to submit in order for your claim to be processed.

You could be asked to submit the following:

  • A copy of your card statement showing that the payment for your cell phone bill was paid for the previous month with your eligible card
  • A copy of your cell phone provider’s bill
  • Copy of your receipt for the purchase of your cell phone or other documentation that links the phone number on the bill to your phone
  • A copy of any other insurance that would apply, a copy of a claim report from your home or auto insurance, or declaration pages showing policy deductibles
  • If the claim is for theft, you will need to submit the police report
  • For a damage claim, a repair estimate and photos of the damage
  • Any other requested supporting documentation

You will have 120 days from the date of loss to submit the required information.

Amex Personal Cards That Offer Cell Phone Protection

Amex has limited cell phone protection to its most premium cards. Let’s look at which personal consumer cards offer this complimentary coverage.

The Platinum Card® from American Express

Cell phone protection is just 1 additional and useful benefit added to the long list of premium travel benefits and protections that come with the Amex Platinum card. With worldwide lounge access, hundreds of dollars in statement credits, and good-value flexible redemption options, it’s no wonder the card retains its popularity year after year.

Delta SkyMiles® Reserve American Express Card

CREDIT CARDCARD INFO
Delta SkyMiles® Reserve American Express Card

Delta SkyMiles® Reserve American Express Card
Learn More
(at Amex's secure site)
  • Earn 50,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months.
  • Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
  • Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
  • Receive a Domestic First Class, Delta Comfort+® or Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government-imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Complimentary access into the Delta Sky Club® for you when traveling on a Delta flight.
  • Enjoy complimentary access to The Centurion® Lounge when you book your Delta flight with your Reserve Card.
  • Fee Credit for Global Entry or TSA PreCheck®.
  • Enjoy your first checked bag free on Delta flights.
  • Earn 3X Miles on Delta purchases.
  • Earn 1X Mile on all other eligible purchases.
  • No Foreign Transaction Fees.
  • Good to Excellent Credit Recommended (670-850)
  • Annual Fee: $550
  • Terms Apply. For rates and fees of the Delta Reserve card, click here.
Must Reads: For more info on the Delta Reserve card, see our insights on its benefits and our full review.

Frequent flyers of Delta Air Lines who value lounge access, a faster path to Medallion elite status, Delta-centric benefits, and a first class companion ticket each year will find value with the Delta Reserve card.

Delta SkyMiles® Platinum American Express Card

The Delta Platinum card also offers a shortcut to elite status when spending on the card, priority boarding and security, a free checked bag, and an annual companion ticket for just the cost of taxes/fees.

Learn more in our overview of the best Amex Delta credit cards.

Amex Business Cards That Offer Cell Phone Protection

While Amex consumer cards exclude cellular wireless telephones that are for resale, professional, or commercial use, these exclusions do not apply to the cell phone protection on Amex business cards.

Here are just a few popular Amex business cards offering this expanded coverage:

The Business Platinum Card® from American Express

With a generous welcome bonus, elevated earnings on common business expenses (first 3 months after card approval), statement credits for specific purchases, and a 35% rebate when purchasing flights with points, you’ll find plenty of value for your business with the card.

Delta SkyMiles® Reserve Business American Express Card

Delta flyers who have the Delta Reserve Business card will enjoy lounge access when flying Delta, an annual companion flight certificate, Delta elite-style flight benefits, and a faster path to earning Delta elite status. Additionally, just having the card elevates your chances for complimentary flight upgrades.

Delta SkyMiles® Platinum Business American Express Card

As with any Delta-branded card, you’ll earn more when spending on Delta, receive flight benefits such as priority boarding, a free checked bag, and discounts for onboard food and beverage. The Delta Platinum Business card also offers faster elite qualification for spending on the card.

Learn how to get a targeted (elevated) welcome bonus on Delta-branded business cards in our informative article.

Hot Tip: If you have either the Delta Reserve Business card or the Delta Platinum Business card, add the corresponding offer from Amex Offers via your online card account to your card and receive a statement credit for U.S. telephone wireless services each month. The credit, valid through December 2021, is for up to $20 per month on the Delta Reserve Business card and up to $15 per month on the Delta Platinum Business card.

Additional Amex Cards With Cell Phone Protection

In addition to the premium consumer and business cards previously mentioned, you can expect to find Amex cell phone protection on the following Amex issued cards:

  • The American Express Platinum Card® Exclusively for Schwab
  • Business Centurion® Card from American Express
  • Centurion Card® from American Express
  • The Platinum Card® from American Express Exclusively for Ameriprise Financial
  • The Platinum Card® from American Express Exclusively for Goldman Sachs
  • The Platinum Card® from American Express Exclusively for Morgan Stanley

Bottom Line: You’ll find complimentary Amex cell phone protection coverage on a dozen premium American Express cards. 

Additional Amex Protection for Cell Phones

While short-term in the length of coverage or having a limited application, you will find additional protection for your cell phone offered on all of the Amex cards in this article.

  • Purchase Protection — Pay for your eligible item with your card and receive coverage for damage and theft for 90 days from the date of purchase. Coverage is limited to $10,000 per incident, $50,000 per card.
  • Extended Warranty — Eligible items purchased with your card that have manufacturer’s warranties of 5 years or less may receive 1 additional year of coverage. Coverage is limited to $10,000 per incident, $50,000 per card.

Bottom Line: While the level of coverage varies, you’ll find purchase protection and extended warranty coverages on every American Express card

Final Thoughts

Amex has stepped up to the plate with a respectable and competitive cell phone protection offering on its premium cards of up to $1,600 per year in potential benefits.

Cell phone damage is common and having this additional coverage can be a real economic benefit should you need to use it. Keep in mind, however, that with many premium Amex cards you’ll generally be earning 1x rewards when paying your cell phone bill. Be sure to monitor your Amex Offers for additional earning offers.

Delta business cardmembers with monthly wireless statement credits during 2021 should take advantage of this limited opportunity to receive cell phone protection and a statement credit for their wireless purchases.


The information regarding The American Express Platinum Card® Exclusively for Schwab, Business Centurion® Card from American Express, Centurion Card® from American Express, The Platinum Card® from American Express Exclusively for Ameriprise Financial, The Platinum Card® from American Express Exclusively for Goldman Sachs, and The Platinum Card® from American Express Exclusively for Morgan Stanley was independently collected by Upgraded Points and not provided nor reviewed by the issuer. 

For rates and fees of The Platinum Card® from American Express, click here.
For rates and fees of the Delta SkyMiles® Reserve American Express Card, click here.
For rates and fees of the Delta SkyMiles® Platinum American Express Card, click here.
For rates and fees of The Business Platinum Card® from American Express, click here.
For rates and fees of the Delta SkyMiles® Reserve Business American Express Card, click here.
For rates and fees of the Delta SkyMiles® Platinum Business American Express Card, click here.


Frequently asked questions

How does Amex cell phone protection work?

Amex cell phone protection provides reimbursement for repair or replacement up to $800 per claim, up to 2 claims in a 12-month period, for damage or theft of your cell phone. There is a $50 deductible per claim.

The monthly wireless bill must be paid for with your eligible Amex card. Coverage begins on the first day of the month after you make your first payment and continues as long as the monthly statement is paid with your card.

If the bill is not paid in any given month, coverage ceases on the first day of the following month.

Does Amex cell phone protection cover my phone if I lose it?

There is no coverage if you lose your phone or it mysteriously disappears. Amex cell phone protection covers damage and theft.

Does Amex cell phone protection cover cracked screens?

Amex specifically states that cracked screens are covered. However, cosmetic damage is not covered if your phone can still send and receive calls.

How much does Amex cell phone coverage cost?

Amex cell phone protection comes complimentary on 12 American Express premium cards.

Does Amex cell phone protection cover leased phones?

Amex cell phone protection does not cover leased, rented, prepaid, or borrowed cell phones.

Do authorized users receive the Amex cell phone benefit?

According to our discussion with Amex, authorized users are eligible for the cell phone benefit.

Christine Krzyszton

About Christine Krzyszton

Christine, who lives in Northern Michigan, travels about 300,000 miles a year despite her remote location. Her expertise is traveling the world on a weekend with no pre-determined destination in mind, letting the cost of the airfare determine where she will go. She has over four million flown miles and elite status on all three major domestic carriers.

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Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

1 comment

  1. It’s free with the AmEx card and that is good. However, for folks that engage in hiking, boating and other outdoor activities, the risk of just losing a phone is real and is a big hole in coverage.

    American Express does not cover a phone that is dropped into the lake, river, etc – unless you can recover the now damaged phone. I understand that there is a risk that unscrupulous users will claim a loss that has not occurred, but they could also file and claim damage for a substitute phone sufficiently that it would not be recognizable.

    Reply

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