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The Capital One Venture X Card’s Concierge Service — All You Need To Know

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Have you ever struggled to make a dinner reservation at an exclusive restaurant in town? Or perhaps you had difficulty securing tickets to the hottest concert in town? If this describes your situation, you might find the Visa Infinite Concierge service valuable.

Even though the Capital One Venture X Rewards Credit Card has an enormous list of benefits, the Visa Infinite Concierge service is typically towards the bottom of benefits that consumers are aware of. This concierge service functions as a tool to help you secure restaurant reservations, access tickets to popular events, and can even help with last-minute gifting.

Benefits of the Capital One Venture X Card

Let’s go through a primer on the benefits of the Capital One Venture X card as a whole before diving into the Visa Infinite Concierge benefit.

Capital One Venture X Rewards Credit CardTerms Apply / Rates & Fees
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The rating for this card has been determined by our own industry experts who know the in's and out's of credit card products. Bonuses, rewards as well as rates and fees are all taken into account. Compensation from the issuer does not affect our rating. We only recommend products we either use ourselves or endorse.

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

Learn More(at Capital One's secure site)
The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.
75,000 miles
$1,350
$395
19.99% - 29.99% (Variable)
Upgraded Points credit ranges are a variation of FICO®Score 8, one of many types of credit scores lenders may use when considering your credit cardapplication.
Excellent (740-840)

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

 

Pros
  • 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
  • 5x miles per $1 on flights purchased through Capital One Travel
  • 2x miles per $1 on all other purchases
Cons
  • $395 annual fee (rates & fees)
  • Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Elevate every hotel stay from the Premier or Lifestyle Collections with a suite of cardholder benefits, like an experience credit, room upgrades, and more
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
Financial Snapshot
  • APR: 19.99% - 29.99% (Variable)
  • Foreign Transaction Fees: None
Rewards Center

Capital One Miles

 

Other Key Benefits:

Capital One Venture X Card Concierge Service

Reserved table at a restaurant
Image Credit: Rawpixel.com via Adobe Stock

The Capital One Venture X card is a Visa Infinite card, which entitles you to use the Visa Infinite Concierge Service.

In general, here are the tasks that the Capital One Venture X card’s concierge can help with:

  • Book travel and make travel-related plans like tours, unique experiences, and high-touch services
  • Get exclusive reservations at top restaurants in the U.S. and around the world
  • Purchase exclusive or presale tickets for events and experiences
  • Gifts and floral arrangement delivery
  • Other unique lifestyle requests
Hot Tip:

Most of the tasks are completed by the concierge within 24 to 48 hours.

And while the Visa Infinite Concierge is available at no additional cost, you are responsible for any services or costs incurred.

It’s also important to set expectations — the Visa Infinite Concierge may not be able to accommodate your request if the restaurant you’re looking to dine at is truly fully-booked or if the event is truly sold out.

Don’t Confuse the Visa Infinite Concierge With Capital One Travel

Capital One Travel is the travel agency arm of Capital One, and the Visa Infinite Concierge is a totally separate group of professionals helping you plan and arrange the other aspects of travel.

Capital One Travel cannot assist with restaurant reservations — it’s more of a platform to book flights, hotels, and car rentals.

The Visa Infinite Concierge can assist you in travel planning that includes flights, hotels, and car rentals, but these purchases would earn 2x miles compared to booking directly through Capital One Travel to earn 10x miles on hotels and rental cars or 5x miles on flights purchased with your Capital One Venture X card.

Visa Infinite Concierge Contact Information

You can access the Visa Infinite Concierge year-round, 24/7, by calling 888-315-6982. You can click the prompt “3” for travel, dining, events, flowers, and other concierge requests.

Then, enter your 16-digit card number, and you’ll be redirected to a concierge team member who can help assist with your request.

Final Thoughts

The Visa Infinite Concierge can help you with a number of different requests, including travel planning, accessing restaurant reservations, buying tickets to sold-out events, and sending flowers or last-minute gift arrangements.

You get all of this just by having a Capital One Venture X card! And if you’re looking for some personal assistance with getting these things done, just call 888-513-6982 and be prepared to enter your Capital One Venture X card details.

After that, the agent can help you with your specific request.


For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.

Enrollment required through Capital One website or mobile app. Upon enrollment, eligible cardholders will remain at upgraded status level through December 31, 2024.  Please note, enrolling through the normal Hertz Gold Plus Rewards enrollment process (e.g. at Hertz.com) will not automatically detect a cardholder as being eligible for the program and cardholders will not be automatically upgraded to the applicable status tier.  Additional terms apply.

Frequently Asked Questions

Does the Capital One Venture X card have a concierge?

Yes! The Capital One Venture X card offers access to the Visa Infinite Concierge.

Is Visa Infinite Concierge worth it?

The Visa Infinite Concierge is actually quite helpful in helping you get top dining reservations made or buying hard-to-get event tickets.

How do I contact the Venture X Concierge?

The Capital One Venture X card’s Visa Infinite Concierge can be reached by calling 888-512-6982. Then, hit prompt “3” and enter your 16-digit card number.

How much does the Venture X concierge cost?

The Capital One Venture X card offers access to the Visa Infinite Concierge at no additional cost to you. However, you’ll still need to pay for any services incurred or goods purchased.

Can I text the Capital One Venture X card Concierge?

No, you can only call the concierge at 888-512-6982.

Stephen Au's image

About Stephen Au

Stephen is an established voice in the credit card space, with over 70 to his name. His work has been in publications like The Washington Post, and his Au Points and Awards Consulting Services is used by hundreds of clients.

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