Edited by: Nick Ellis
& Kellie Jez
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The Capital One Venture X Rewards Credit Card is one of the most beloved credit cards around at the moment. Appealing mostly to luxury travelers and those who need a comprehensive credit card for travel and shopping, this product is one of our team’s favorite choices.
In this guide, we’ll be examining the ins and outs of 2 types of shopping benefits: purchase security and return protection.
Let’s cut to the chase!
In general, purchase protection is an insurance coverage benefit that covers reimbursements for the repair or replacement of items purchased that have been accidentally damaged or stolen. In this case, purchase protection is a credit card benefit that applies to certain eligible purchases made on that credit card.
Return protection is another insurance coverage benefit that covers incidents when your attempt to return and refund eligible items gets denied.
The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.
The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.
Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.
Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.
The Capital One Venture X card is Capital One’s top-shelf premium credit card, designed for those looking to enjoy luxury travel benefits and superb rewards.
At the moment, you can earn up to 10x Capital One miles:
Earning 10x miles is equal to a whopping 18% return on spend by our valuations, which is phenomenal. And even better, you’ll earn a minimum of 3.6% return on spending when you use this card!
There is also a series of unique travel and shopping benefits available to those who have this card:
There are generally 3 factors that determine a policy:
Capital One calls its purchase protection policy “purchase security.” Essentially, the Capital One Venture X card protects eligible new retail purchases made with your card for 90 days after the date of purchase.
The reimbursement is capped at $10,000 per item and $50,000 per cardholder in the event of theft or damage. Purchases made both inside the U.S. and outside the U.S. can be covered, too.
Gifts purchased for friends and family members may also be covered if they’re purchased with the card.Hot Tip:
If you use Capital One miles to make your purchase, you will have purchase security coverage, too.
For example, if you buy a new watch worth $5,000 and it gets stolen 75 days after you bought it, you can get reimbursed for up to the entire amount you paid for that watch, or $5,000 in this case.
It’s important to note that if you only paid for a portion of the purchase using your Capital One Venture X card, you can only get reimbursed for the portion of the purchase you made using your card.
Here are the most notable exclusions from the Capital One Venture X card’s purchase security policy:
The Capital One Venture X card’s purchase security benefit is fairly straightforward to use — first, you’ll need to visit either cardbenefitservices.com or call the Benefits Administrator at 844-288-2140 within 60 days of the damage or theft to fill out a preliminary claim.
If your item was stolen (as opposed to damaged), you will need to file a police report within 48 hours or as soon as reasonably possible after the occurrence.
After the claim is created, the Benefits Administrator will provide a list of required documentation to process the claim. If filing a claim online, you’ll be required to upload the documentation online:
You’ll need to return your completed claim form and documentation within 90 days of the incident occurring.
After your claim is processed, you should receive a decision as to whether your item may be repaired, rebuilt, or replaced — this is typically within 15 days of receipt of your completed claim forms.
If you receive payment to replace your item, you will typically receive reimbursements within 5 business days.
Return protection is fairly rare as a credit card benefit, usually reserved only for ultra-premium cards.
In this case, you’re eligible for return protection if you attempt to make a return within 90 days from the date of purchase and the retailer does not accept the return.
In this case, you can get reimbursed for up to $300 per item and up to $1,000 per calendar year in total reimbursements.
This policy applies only to U.S. purchases.Hot Tip:
If the store is willing to offer a refund, exchange, or credit, return protection will not apply.
Here are the notable exclusions from return protection:
The process for using return protection is similar to the process for purchase security listed above. However, you’ll need to return a completed claim form within 30 days of the first notice of loss to the Benefits Administrator.
Here are all of the documents required:
You may also be asked to submit proof of the store’s return policy if you file a claim within the first 30 days of purchase.
The item must be in like-new or good working condition to be approved for reimbursement, and you’ll receive instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services (the cost of shipping will be at your expense).
Once the item is received and the claim is approved, the Benefits Administrator will issue a reimbursement, which usually is sent out within 5 business days of the claim being approved.
The Capital One Venture X card offers its members thousands of dollars worth of value every year. And 2 of these benefits are purchase security and return protection, which are focused on protecting your purchases while shopping.
Purchase security can come in handy when an item you buy is damaged or stolen within the first 90 days, and return protection can come in handy when an item you buy and attempt to return within the first 90 days is refused by the retailer.
Both of these policies can reimburse you a ton of money every year, so don’t sleep on these perks!
For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.
It’s pretty straightforward to file a claim. First, either call the Benefits Administrator at 844-288-2140 or create an online account at cardbenefitservices.com and open a claim within 60 days of the incident occurring. Then, provide any documentation required to fully substantiate your claim. You’ll need to submit your completed claim with all required documentation within 90 days of the incident occurring. A decision will be made within 15 days, and reimbursements are usually paid out within 5 business days of a claim being approved.
When you attempt to return an item at a retailer within 90 days after the date of purchase and the return gets refused, you can file a claim for reimbursement using return protection. You’ll be asked to fill out a claim form, mail the item to Card Benefit Services, and you’ll get reimbursed up to $300 per item and up to $1,000 per calendar year for fully substantiated claims.
Yes! The Capital One Venture X card has purchase security, which covers up to $10,000 per item and up to $50,000 per calendar year on eligible incidents of theft or damage that occur within 90 days of making the purchase.
Yes! The Capital One Venture X card’s return protection covers up to $300 per item and up to $1,000 per calendar year on eligible returns that are refused by the original retailer within the first 90 days of making that purchase.
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