Capital One Venture X Card: Purchase Security & Return Protection [2024]

The Capital One Venture X Rewards Credit Card is one of the most beloved credit cards around at the moment. Appealing mostly to luxury travelers and those who need a comprehensive credit card for travel and shopping, this product is one of our team’s favorite choices.

In this guide, we’ll be examining the ins and outs of 2 types of shopping benefits: purchase security and return protection.

Let’s cut to the chase!

What Is Purchase Protection/Purchase Security?

In general, purchase protection is an insurance coverage benefit that covers reimbursements for the repair or replacement of items purchased that have been accidentally damaged or stolen. In this case, purchase protection is a credit card benefit that applies to certain eligible purchases made on that credit card.

What Is Return Protection?

Return protection is another insurance coverage benefit that covers incidents when your attempt to return and refund eligible items gets denied.

Capital One Venture X Card Snapshot

The Capital One Venture X card is Capital One’s top-shelf premium credit card, designed for those looking to enjoy luxury travel benefits and superb rewards.

At the moment, you can earn up to 10x Capital One miles:

• 10x miles on rental cars and hotels purchased through Capital One Travel
• 5x miles on flights booked through Capital One Travel
• 2x miles on other purchases

Earning 10x miles is equal to a whopping 18% return on spend by our valuations, which is phenomenal. And even better, you’ll earn a minimum of 3.6% return on spending when you use this card!

There is also a series of unique travel and shopping benefits available to those who have this card:

• Up to $300 as a credit annually for bookings through Capital One Travel
• A Global Entry or TSA PreCheck application fee credit
• Anniversary bonus of 10,000 miles upon cardmember renewal starting on your first anniversary
• Unlimited complimentary access for you and 2 guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
• Cell phone protection
• No foreign transaction fees (rates & fees)
• Extended warranty protection
• Return protection and purchase security
• Add cardholders to your account for no additional fee (rates & fees)— they can enjoy benefits and you will earn rewards on every dollar they spend

What Sets the Capital One Venture X Card Apart for Purchase Security

There are generally 3 factors that determine a policy:

• Coverage Window: How long protection is offered after a purchase is made
• Maximum Coverage per Item: How much you can get reimbursed per item
• Maximum Coverage per Year: How much you can get reimbursed in a calendar year

Capital One calls its purchase protection policy “purchase security.” Essentially, the Capital One Venture X card protects eligible new retail purchases made with your card for 90 days after the date of purchase.

The reimbursement is capped at $10,000 per item and $50,000 per cardholder in the event of theft or damage. Purchases made both inside the U.S. and outside the U.S. can be covered, too.

Gifts purchased for friends and family members may also be covered if they’re purchased with the card.

Hot Tip:

If you use Capital One miles to make your purchase, you will have purchase security coverage, too.

For example, if you buy a new watch worth $5,000 and it gets stolen 75 days after you bought it, you can get reimbursed for up to the entire amount you paid for that watch, or $5,000 in this case.

It’s important to note that if you only paid for a portion of the purchase using your Capital One Venture X card, you can only get reimbursed for the portion of the purchase you made using your card.

Notable Exclusions From Purchase Security

Here are the most notable exclusions from the Capital One Venture X card’s purchase security policy:

• Animals and living plants
• Antiques or collectible items
• Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories
• Broken items, unless the result of a covered occurrence
• Computer software
• Damage from inherent product defects
• Items in your baggage
• Items purchased for resale, either professional or commercial use
• Items that are lost or that “mysteriously disappear,” meaning they vanished in an unexplained manner with no evidence of wrongdoing by 1 person or several people
• Items that are under the control and care of a common carrier
• Items used or pre-owned (refurbished items will not be considered used or per-owned as long as they are accompanied by a warranty)
• Losses caused by or resulting from a cyber incident
• Medical equipment
• Perishable or consumable items
• Real estate and items intended for real estate, including hard-wired and hard-plumbed items, garage doors and openers, and more
• Rented and leased items
• Theft or damage from misdelivery or voluntarily parting with property
• Theft or damage stemming from abuse, fraud, hostilities, confiscation by authorities, normal wear and tear, flood, earthquake, and radioactive contamination
• Traveler’s checks, cash, tickets, credit or debit cards, among other negotiable purchased instruments

How To Use the Capital One Venture X Card’s Purchase Security

The Capital One Venture X card’s purchase security benefit is fairly straightforward to use — first, you’ll need to visit either cardbenefitservices.com or call the Benefits Administrator at 844-288-2140 within 60 days of the damage or theft to fill out a preliminary claim.

If your item was stolen (as opposed to damaged), you will need to file a police report within 48 hours or as soon as reasonably possible after the occurrence.

After the claim is created, the Benefits Administrator will provide a list of required documentation to process the claim. If filing a claim online, you’ll be required to upload the documentation online:

• Copy of the monthly billing statement showing the last 4 digits of the card number and demonstrating that the purchase was made on your card or using your Capital One miles
• Any incident reports (including police reports, fire reports, or other reports)
• Itemized store receipt
• If the item is repairable, the estimate of repair or a copy of the paid receipt or invoice for the repairs (indicating the type of damage to the claimed item, if applicable)
• Any other documents necessary to fully substantiate your claim

You’ll need to return your completed claim form and documentation within 90 days of the incident occurring.

After your claim is processed, you should receive a decision as to whether your item may be repaired, rebuilt, or replaced — this is typically within 15 days of receipt of your completed claim forms.

If you receive payment to replace your item, you will typically receive reimbursements within 5 business days.

What Sets the Capital One Venture X Card Apart for Return Protection

Return protection is fairly rare as a credit card benefit, usually reserved only for ultra-premium cards.

In this case, you’re eligible for return protection if you attempt to make a return within 90 days from the date of purchase and the retailer does not accept the return.

In this case, you can get reimbursed for up to $300 per item and up to $1,000 per calendar year in total reimbursements.

This policy applies only to U.S. purchases.

Hot Tip:

If the store is willing to offer a refund, exchange, or credit, return protection will not apply.

Notable Exclusions From Return Protection

Here are the notable exclusions from return protection:

• Animals and living plants
• Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment, or accessories
• Cash, bullion, traveler’s checks, tickets, credit or debit cards, and any other negotiable instruments
• Computer software
• Damaged or non-working items
• Formal attire, including but not limited to, cocktail dresses, tuxedos, gowns, and formal accessories
• Items purchased for resale, either professional or commercial use
• Items purchased outside the U.S.
• Items that have been altered
• Jewelry, art objects, rare or precious coins or stamps, antiques, and collectible items
• Medical equipment
• Perishable or consumable items
• Real estate and items intended for real estate, including hard-wired and hard-plumbed items, garage doors and openers, and more
• Seasonal items, including but not limited to holiday decorations

How To Use the Capital One Venture X Card’s Return Protection

The process for using return protection is similar to the process for purchase security listed above. However, you’ll need to return a completed claim form within 30 days of the first notice of loss to the Benefits Administrator.

Here are all of the documents required:

• Original itemized receipt or original packing slip in the case of mail-order purchases
• A copy of the monthly billing statement showing the last 4 digits of your credit card number demonstrating that the purchase was made using your credit card

You may also be asked to submit proof of the store’s return policy if you file a claim within the first 30 days of purchase.

The item must be in like-new or good working condition to be approved for reimbursement, and you’ll receive instructions for shipping the item with its original packaging and any applicable manuals and warranties to Card Benefit Services (the cost of shipping will be at your expense).

Once the item is received and the claim is approved, the Benefits Administrator will issue a reimbursement, which usually is sent out within 5 business days of the claim being approved.

Final Thoughts

The Capital One Venture X card offers its members thousands of dollars worth of value every year. And 2 of these benefits are purchase security and return protection, which are focused on protecting your purchases while shopping.

Purchase security can come in handy when an item you buy is damaged or stolen within the first 90 days, and return protection can come in handy when an item you buy and attempt to return within the first 90 days is refused by the retailer.

Both of these policies can reimburse you a ton of money every year, so don’t sleep on these perks!

For Capital One products listed on this page, some of the above benefits are provided by Visa^® or Mastercard^® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.