United Global Services: Everything You Need to Know

United Global Services Mercedes-Benz

Many people earn elite status with United Airlines every year. Some road warriors might even earn Premier 1K, the highest level of status available to most travelers. However, there is actually another level of elite status with United that tops them all: United Global Services.

If you are a Global Services member, you can expect to be a top priority passenger and you’ll enjoy a bunch of fun perks. While this will be out of reach for the vast majority of travelers, it’s still amazing to see what United will do for some customers.

Let’s dig into United Global Services and see what it has to offer.

Elite Status on United

Having elite status with United comes with a number of perks. The higher level of status you have, the more perks you can expect. For many who travel for work, this can mean fighting to earn Premier 1K status to improve their chances of upgrades on domestic flights.

However, earning top tier Premier 1K status with United requires you (or your employer) to spend $12,000 on United flights each year. Premier Silver, Premier Gold, and Premier Platinum status levels are a bit easier to earn.

Each status level requires you to meet a Premier Qualifying Dollar (PQD) requirement plus either a Premier Qualifying Miles (PQM) or Premier Qualifying Segments (PQS) requirement.

Elite Status LevelPQD RequirementPQM/PQS RequirementSpend Waiver?
Premier Silver$3,00025,000 PQM or 30 PQSYes
Premier Gold$6,00050,000 PQM or 60 PQSYes
Premier Platinum$9,00075,000 PQM or 90 PQSYes
Premier 1K$12,000100,000 PQM or 120 PQSNo

Other than the Premier 1K status level, you can have the PQD requirement waived if you spend $25,000 across any of the co-branded United cards marketed by Chase.

CREDIT CARDCARD INFO
United MileagePlus® Explorer Card
Earn 2 miles per $1 spent on tickets purchased from United, and 1 mile per $1 spent on all other purchases
Annual Fee: $95
Our Review
Chase United MileagePlus® Club CardEarn 2 miles per $1 spent on tickets purchased from United.
Annual Fee: $450.
United MileagePlus® Explorer Business CardEarn 2 miles per $1 spent on business purchases in select categories, including restaurants, gas stations, and office supply stores.
Annual Fee: $0 intro annual fee for the first year, then $95.
Our Review
Chase United MileagePlus® Club Business CardEarn 1.5 miles per $1 spent on purchases
Annual Fee: $450.

With these basics about United status in mind, you can start to see just how elite you must be to have Untied Global Services.

What Is United Global Services?

United Global Services is an invitation-only elite status with United Airlines that is given to some of United’s most elite and profitable customers.

With a United Global Services membership, passengers can expect a number of perks and customer service that far exceeds anything that other United passengers receive.

Qualifying for Global Services

The eligibility requirements for Global Services remain unpublished, so it is not known exactly how one can earn an invitation. However, these members typically spend thousands upon thousands of dollars per year on full-fare (i.e. changeable and refundable) tickets.

Some have even estimated that Global Services members spend upwards of $50,000 on airfare with United each year!

Global Services Benefits

While it’s hard to confirm all the benefits that Global Services members receive, several specific benefits have been revealed. Let’s discuss some of these perks.

Upgrade Priority

When it comes to upgrade priority, Global Services members are at the front of the line. This can be especially important when booking economy class tickets on transcontinental flights.

Upgrades on Award Flights

Premier members who have one of the co-branded United cards are eligible for Complimentary Premier Upgrades (CPUs) on award flights. To upgrade, there must be space in the RN fare class.

Meanwhile, Global Services members can receive a CPU if there is space in the PN fare class, which often has much better availability. While Global Services members receive access to this PN fare class availability, Premier members do not.

More Upgrade Availability With Miles & Certificates

United Polaris Seat
Global Services members can use Global Premier Upgrades on award flights. Image courtesy of United.

Global Services members can also redeem United miles for upgrades into the PN fare class. As we mentioned above, the PN fare class has much better availability than the standard upgrade space (RN fare class).

Additionally, Regional Premier Upgrades (RPUs) and Global Upgrade Certificates (GPUs) can also be used by Global Services members to upgrade award tickets.

Companion Saver Award With a Cash Ticket

United Polaris Middle Seats
Book a business class cash ticket, and a Global Services companion can book a saver level business class award. Image courtesy of United.

When you consider the fact that those with Global Services are not only spending a lot of money on United but also traveling very frequently, the companion perk is a really nice touch from United.

If Global Services member books a cash ticket, she or he may bring along a companion for the cost of a saver level award ticket. This allows members to extend a work trip into a vacation with a spouse, loved one, or friend.

Not only that, but these companion saver level awards are available in whatever cabin the Global Services members have booked. That means if a member has paid for a business class ticket, his or her companion can book a business class award at saver level.

Mercedes-Benz Transfer Between Flights

Probably one of the coolest benefits of being a Global Services Member is a ride to your flight in a Mercedes-Benz. Now, Global Services members won’t receive this every time they connect, as it’s only used for tight connections at specific airports.

The airports with this Mercedes-Benz service include Chicago-O’Hare (ORD), Denver (DEN), Houston (IAH), Los Angeles (LAX), and San Francisco (SFO).

Global First Lounge Access When in Business Class

Global Services members can access United Global First lounges even when they are not flying Polaris first. However, members must be flying in business class to have access.

United Club Hong Kong
Global Services do not receive United Club membership as part of their benefits. Image courtesy of United.

It’s interesting that members do not receive a United Club membership even with the amount of money they spend on United. When you consider that every Diamond member with Delta Air Lines receives access to all SkyClubs through a complimentary membership, it seems United is really lagging behind in this respect.

Global Services Customer Service

Customer service is at its best for Global Services members. They can expect a dedicated phone line that very rarely has any wait time, United staff tracking their flight status to ensure connections are made, and getting served meals before anyone else when flying business class or first class.

United really goes above and beyond for its Global Services Members!

Private Check-in

Global Services members never have to worry about check-in lines when departing Chicago-O’Hare (ORD), Newark (EWR), or San Francisco (SFO). There are dedicated check-in areas just for them, which can be a huge benefit if running late.

Priority Boarding

While United sometimes struggles to get flights out on time and leaves passengers huddling around the gate, Global Services members will be the first to board and get settled into their seats.

Final Thoughts

Though most people will never spend enough to be considered for an invite to Global Services, a look at the benefits of membership is a great insight into how customer service at an airline could work.

Global Services members not only receive a number of benefits, but United really looks after them to ensure their travel experiences are seamless and enjoyable.

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