The Ultimate Guide to Chase Price and Purchase Protection Benefits

Chase Price and Purchase Protection

Full Disclosure: We may be compensated when you click on links to credit card products from our advertising partners, such as American Express, Chase & Barclays. Opinions on this site are ours alone, and have not been reviewed or approved by the issuer. See our Advertiser Disclosure for more details. Thanks!

These days, credit cards come with lots of bells and whistles like points earning capabilities, lounge access, hotel elite status, and insurance.

One of the lesser known benefits of many Chase cards is price protection and purchase protection. While these terms sound very similar, they are in fact different benefits offered by different cards.

In this post, I’ll take you through all the benefits your Chase credit card offers for consumer purchases: price protection, purchase protection, extended warranty, return protection, and cell phone protection.

If you’re in a hurry, scroll to the bottom of the page to see a quick reference guide of which benefit is offered by each Chase credit card.

Chase Price Protection

Price protection provides reimbursement for the difference in price between what you paid for an item and a lower advertised price within 90 days of purchase.

This used to be a widespread benefit offered by many Chase credit cards. However, as of 8/26/18, it was removed from all but 4 cards:

What Qualifies for Price Protection

If an item you purchased with your credit card in the U.S. is advertised for less in print or online within 90 days, you can be reimbursed the difference in price (up to $500 per item and $2,500 per year). The lower priced advertisement needs to be for a retail store or non-auction website.

Note that if the ad is for a cash-only, closeout, liquidation, or going-out-of-business sale, your price protection benefit is limited to $50 per item and $150 per year.

Chase price and purchase protection
Chase credit cards offer benefits to protect your purchases — price protection, purchase protection, extended warranty, return protection, and cell phone protection. Image courtesy of Chase.com.

What Doesn’t Qualify for Price Protection

According to the “Chase Guide To Benefits,” the following items are not covered by the price protection benefit:

  • Any items that are seasonal or discontinued including holiday decorations, clothes, or costumes
  • Any items from flea markets, fire sales, limited quantity promotions, or auctions
  • Animals and living plants
  • Boats, automobiles, and any other motorized vehicles and their motors, equipment, and accessories
  • Cell phone service agreements and cell phone contracts
  • Items advertised or shown as price quotes, and bids or final sale amounts from a non-auction Internet site
  • Items returned to any store and layaway items
  • Items previously owned, sold “as is,” and refurbished items
  • Items purchased for resale, professional, or commercial use
  • Items purchased outside of the United States
  • Jewelry, antiques, collectible items, rare or one-of-a-kind items, special order items, custom items, and tailored items
  • Manufacturer or merchant rebates
  • Perishables, services, consumables, and limited-life items including, but not limited to, rechargeable batteries
  • Price differences involving manufacturer and/or merchant rebates, shipping and handling fees, and sales tax
  • Traveler’s checks, cash, tickets, credit or debit cards, and any other negotiable instruments

How to Submit a Claim

To submit a price protection claim, call 1-888-880-5844 within 21 days of the advertised lower price. You will receive a claim form that must be returned with all required documents with 45 days.

Documents you may need to provide include:

  • The original itemized sales receipt
  • The original card receipt demonstrating that at least part of the purchase was made with your credit card
  • The original printed or non-auction internet site advertisement showing the item, sale date and/or date of the advertisement, lower advertised price, and advertising store name
  • Any other documentation deemed necessary by the benefit administrator

Bottom Line: Price protection offers reimbursement for the difference in price between what you paid for an item and a lower advertised price offered within 90 days. As of 2018, it is now only offered on 4 cards: United TravelBank Card, United MileagePlus® Club Card, Starbucks Rewards® Visa, and United MileagePlus® Explorer Business Card.

Chase Purchase Protection

Purchase protection provides reimbursement or repair for an item purchased with your card in the event of theft or accidental damage. Purchase protection is very common — in fact EVERY Chase credit card offers purchase protection!

What Qualifies for Purchase Protection

To qualify for purchase protection, at least part of your purchase needs be made with your Chase credit card (or points from the account associated with your credit card).

If the item you purchased is stolen or accidentally damaged within 120 days from the date of purchase, you can receive a replacement, repair, or reimbursement for your item at the discretion of the benefit administrator.

The amount of coverage you have is based on your credit card and capped by claim and account. You will only be reimbursed to replace or repair the item up to the dollar amount spent or your card’s claim limit, whichever is smaller.

Chase credit cards capped at $500 per claim and $50,000 per account are:

Chase credit cards capped at $10,000 per claim and $50,000 per account are:

Chase Price and Purchase Protection
Shop with confidence — your Chase credit card can protect you if your purchase gets stolen or accidentally damaged. Image courtesy of Shutterstock.

What Doesn’t Qualify for Purchase Protection

The following items do not qualify for purchase protection even if they are purchased using a valid Chase credit card (according to the Chase Guide To Benefits).

  • Animals and living plants
  • Antiques and collectible items
  • Boats, aircraft, automobiles, and any other motorized vehicles and their motors, equipment or accessories, including trailers and items that can be towed by or attached to any motorized vehicle
  • Computer software
  • Items purchased for resale, professional, or commercial use
  • Items that mysteriously disappear. “Mysterious disappearance” means the vanishing of an item in an unexplained manner when there is an absence of evidence of a wrongful act by a person or persons.
  • Items under the care and control of a common carrier (including U.S. Postal Service, airplanes, or delivery service)
  • Items including but not limited to jewelry and watches from your baggage unless it is hand-carried and under your personal supervision, or under the supervision of your traveling companion who is previously known to you
  • Losses resulting from abuse, fraud, hostilities of any kind (including, but not limited to, war, invasion, rebellion, insurrection, or terrorist activities), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects
  • Losses resulting from non-delivery or voluntary parting with property
  • Medical equipment
  • Perishables and consumables, including but not limited to perfumes, cosmetics, and limited-life items such as rechargeable batteries
  • Traveler’s checks, cash, tickets, credit or debit cards, and any other negotiable instruments
  • Used or pre-owned items

How to Submit a Claim

To submit a claim for purchase protection, call 1-888-320-9656 within 90 days of the accidental damage, theft, or loss. The agent will send you a form to fill out that needs to be completed within 120 days from the damage, theft, or loss.

You might be asked to supply some or all of the following documents, plus any additional documentation deemed necessary by the benefit administrator:

  • Your completed and signed claim form
  • A copy of your card receipt
  • A copy of the itemized store receipt
  • Documentation linking the purchase back to your credit card account must be included if more than one method of payment was used
  • A copy of the police report (made within 48 hours of the occurrence in the case of theft), fire report, insurance claim, or loss report
  • A copy of your insurance declaration page
  • Documentation of any other settlement of the loss
  • If your claim is regarding a damaged item, you might be asked to send the item in to the benefit administrator at your own expense

You should be notified within 15 days of receipt and approval of all required documentation if your item is going to be repaired or replaced.

If you are going to receive a reimbursement, you will generally be notified within 5 days of receipt and approval of all required documentation.

Bottom Line: Chase Purchase Protection is offered on every Chase credit card and provides reimbursement or repair for an item purchased with your card in the event of theft or accidental damage. The amount of coverage offered varies by credit card.

Extended Warranty Protection

Extended warranty coverage increases the original manufacturer’s written U.S. warranty of an item by 1 year.

To be eligible, the original warranty needs to be less than 3 years in duration, and at least part of the item needs to have been purchased using the eligible credit card or points earned on that credit card.

Items purchased outside the U.S. are covered as long as they are purchased with your credit card and the eligible item has a valid original manufacturer-written U.S. repair warranty of 3 years or less, a store-purchased warranty, or an assembler warranty.

Each claim has a $10,000 maximum, and each account has a maximum of $50,000.

Chase Credit Cards That Come With Extended Warranty Protection

These are the Chase personal credit cards that come with extended warranty protection:

Chase business credit cards that come with Extended Warranty protection:

Chase Extended Warranty
Choosing the right Chase credit card can get you benefits like an extended warranty. Image courtesy of Chase.

What’s Not Covered

  • Boats, automobiles, aircraft, and any other motorized vehicles and their motors, equipment, or accessories, including trailers and other items that can be towed by or attached to any motorized vehicle
  • Any costs other than those specifically covered under the terms of the original manufacturer-written U.S. repair warranty, as supplied by the original manufacturer, or other eligible warranty
  • Items purchased for resale, professional, or commercial use
  • Rented or leased items or items purchased on an installment plan and for which the entire purchase price was not paid in full at the time of the occurrence
  • Computer software
  • Medical equipment
  • Used or pre-owned items

How to File a Claim

Call the benefit administrator at 1-888-320-9656 within 90 days after product failure. You will receive a claim form to fill out that needs to be returned within 120 days of product failure.

You may also need to provide the following documentation:

  • Credit card statement
  • Store receipt
  • The original manufacturer-written U.S. warranty
  • Any other applicable warranty unless the purchase is registered
  • A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim
    • This could include bills and a copy of the maintenance record and receipts
  • The original repair order

Bottom Line: Extended warranty coverage is offered by many Chase credit cards, and extends the manufacturer’s warranty of an item by 1 year.

Return Protection

Return protection is only offered by 2 Chase credit cards: the Chase Sapphire Reserve® and the United MileagePlus® Club Card.

If you are unhappy with an item you purchased entirely on a card that has return protection and the store won’t take the merchandise back, you may be eligible for a reimbursement for the cost of the item.

Call 1-888-880-5844 within 90 days of your purchase to file a claim. This benefit is limited to $500 per item and $1,000 annually.

You will be required to send the item (in like new/good working condition) in to the benefit administrator to receive reimbursement.

As with the other benefits, there are many items that aren’t included:

  • Animals and living plants
  • Boats, automobiles, aircraft
  • Computer software
  • Formal attire
  • Items purchased for resale, professional, or commercial use
  • Items purchased outside of the United States
  • Items upon which alterations have been made
  • Jewelry, art objects, rare or precious coins or stamps, antiques, and collectible items
  • Medical equipment
  • Perishables, consumables, and limited-life items
  • Real estate and items which are intended to become part of real estate, including, but not limited to, items that are hard-wired or hard-plumbed, garage doors, garage door openers, and ceiling fans
  • Seasonal items including, but not limited to, holiday decorations

For a full list of what is not included in the return protection benefit, see the Chase Guide to Benefits.

Bottom Line: Return protection offers reimbursement for an item that you are unhappy with and the store will not take back within 90 days of purchase. It’s only offered on 2 Chase credit cards: Chase Sapphire Reserve® and United MileagePlus® Club Card.

Cell Phone Protection

Cell phone protection is only offered by 1 Chase card, the Ink Business Preferred℠ Credit Card.

This benefit will reimburse you for damage, theft, or “involuntary and accidental parting” of any eligible cell phones linked to your account.

These only include the phone lines listed on your most recent bill before the theft/damage occurred, and your bill must be charged to your Ink Business Preferred℠ Credit Card.

There is a $100 deductible per claim and a maximum of 3 claims per year. Each claim is capped at $600 (or the phone’s purchase price, whichever is less), and there is an $1,800 limit per 12-month period.

Cell Phone Protection
Cell phone protection coverage is an amazing benefit for small business owners. Image courtesy of Shutterstock.

This benefit does not cover all scenarios. Things that aren’t covered include:

  • Cellular wireless telephone accessories other than standard battery and/or standard antenna provided by the manufacturer.
  • Cell phones purchased for resale.
  • Cell phones that are lost or “mysteriously disappear.” “Mysterious disappearance” means the vanishing of an item in an unexplained manner where there is absence of evidence of a wrongful act by a person or persons.
  • Cell phones under the care and control of a common carrier (including, but not limited to, U.S. Postal Service, airplanes, or delivery service).
  • Cell phones stolen from baggage unless hand-carried and under your personal supervision, or under the supervision of your traveling companion who is previously known to you.
  • Cell phone which has been rented, leased, borrowed or received as part of a pre-paid wireless service plan or “pay as you go” type service plans.
  • Cosmetic damage that does not impact the phone’s capabilities.
  • Damage or theft resulting from abuse, intentional acts, fraud, hostilities of any kind.
  • Damage or theft resulting from misdelivery or voluntary parting with the phone.
  • Replacement phone not purchased from a cellular service provider’s retail or Internet store, or from an authorized retailer.
  • Taxes, delivery and transportation charges, and any other fees.
For a full list of incidents that are not covered, view the Ink Business Preferred℠ Credit Card guide to benefits.

Bottom Line: The cell phone protection benefit reimburses you for damage, theft, or “involuntary and accidental parting” of any eligible cell phones linked to your account and paid for with your credit card. Unfortunately, it’s only offered by 1 card: the Ink Business Preferred℠ Credit Card.

Quick Reference Guide to Chase Personal Cards — Price and Purchase Protection Benefits

Credit CardAnnual FeePrice ProtectionPurchase ProtectionExtended WarrantyReturn Protection
Chase Freedom®$0NoYesNoNo
Chase Freedom Unlimited®$0NoYesNoNo
Chase Sapphire Reserve®$450NoYesYesYes
Chase Sapphire Preferred® Card$0 the first year, then $95NoYesYesNo
Chase Slate® Card$0NoYesNoNo
Southwest Rapid Rewards® Plus Credit Card$69NoYesNoNo
Southwest Rapid Rewards® Priority Credit Card$149NoYesYesNo
Southwest Rapid Rewards® Premier Credit Card$99NoYesYesNo
UnitedSM Explorer Card$0 the first year, then $95NoYesYesNo
United TravelBank Card$0YesYesNoNo
United MileagePlus® Club Card$450YesYesYesYes
British Airways Visa Signature® Card$95NoYesYesNo
Marriott Rewards® Premier Plus$95NoYesNoNo
The World of Hyatt Credit Card$95NoYesNoNo
Disney Premier Visa® Card$49NoYesYesNo
Disney Rewards® Visa® Card$0NoYesYesNo
IHG® Rewards Club Premier Credit Card$89NoYesNoNo
Starbucks Rewards® Visa$49YesYesNoNo
Amazon Rewards Visa Signature Card$0NoYesYesNo
AARP Credit Card$0NoYesYesNo

Quick Reference Guide to Chase Business Cards — Price and Purchase Protection Benefits

Credit CardAnnual FeePrice ProtectionPurchase ProtectionExtended WarrantyCell Phone Protection
Ink Business Unlimited℠ Credit Card$0NoYesYesNo
Ink Business Cash℠ Credit Card$0NoYesYesNo
Ink Business Preferred℠ Credit Card$95NoYesYesYes
Southwest Rapid Rewards® Premier Business Credit Card$99NoYesYesNo
United MileagePlus® Explorer Business Card$0 the first year, then $95YesYesNoNo
Marriott Rewards® Premier Business Credit Card$99NoYesNoNo

Final Thoughts

Your Chase credit cards offer valuable benefits above and beyond earning points for amazing travel experiences.

Price and purchase protection, along with extended warranty, return protection, and cell phone protection, are all benefits offered by various Chase credit cards designed to protect your consumer purchases.

It’s smart to understand these benefits so you can take action if you need to file a claim.


Featured Image Credit: OneInchPunch/Shutterstock

FAQ

What is the difference between price protection and purchase protection?

Price protection provides reimbursement for the difference in price between what you paid for an item and a lower advertised price. It’s only offered by 4 Chase credit cards: United TravelBank Card, United MileagePlus® Club Card, Starbucks Rewards® Visa, and the United MileagePlus® Explorer Business Card.

Purchase protection provides reimbursement or repair for an item purchased with your card in the event of theft or accidental damage. This benefit is provided by ALL Chase credit cards.

What Chase credit cards come with price protection?

Only 4 Chase credit cards come with price protection:

What Chase credit cards come with purchase protection?

ALL Chase credit cards come with purchase protection. The amount of coverage varies — either $500 or $10,000 per claim (depending on your card) —  and $50,000 per account.

What Chase credit cards come with extended warranty coverage?

The following cards come with an extended warranty on select purchases:

  • Chase Sapphire Reserve®
  • Chase Sapphire Preferred® Card
  • Southwest Rapid Rewards® Priority Credit Card
  • Southwest Rapid Rewards® Premier Credit Card
  • UnitedSM Explorer Card
  • United MileagePlus® Club Card
  • British Airways Visa Signature® Card
  • Disney Premier Visa® Card
  • Disney Rewards® Visa® Card
  • Amazon Rewards Visa Signature Card
  • AARP Credit Card
  • Ink Business Unlimited℠ Credit Card
  • Ink Business Cash℠  Credit Card
  • Ink Business Preferred℠ Credit Card
  • Southwest Rapid Rewards® Premier Business Credit Card

What Chase credit cards come with return protection?

Return protection is only offered by 2 Chase credit cards — Chase Sapphire Reserve® and United MileagePlus® Club Card.

What Chase credit cards come with cell phone coverage?

Cell phone protection is only offered by one Chase credit card — Ink Business Preferred℠ Credit Card. This benefit will reimburse you for damage, theft, or “involuntary and accidental parting” of any eligible cell phones linked to your account.

Advertisement

Ink Business Preferred℠ Credit Card

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

Leave a comment

Your email address will not be published.

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This site does not include all credit card companies or all available credit card offers. For more information on our advertisers, see here.