Does Amex have live chat?

American Express has a live chat feature that allows you to speak directly with an American Express representative 24/7. To access this chat, log on to your American Express account and click the blue Chat box in the bottom right corner. American Express suggests doing this from a desktop for the best results.

What is the number for American Express customer service?

American Express has a few customer service lines depending on your card type: Personal cards — 800-528-4800 Business cards — 800-492-3344 Corporate cards — 800-528-2122 You can also contact the number on the back of your card as well.

How do I dispute a charge on my American Express card?

Once you see a charge on your card that you don’t recognize or see charges for services you believe are incorrect, you’ll want to contact American Express customer service immediately. Whether you have a personal, business, or corporate card, the best number to call is 800-528-4800. You can also log on to your account and do the following: Visit Account Services Select Inquiry and Dispute Center from the side menu Click on Open a Billing or Payment Dispute

How do I verify my American Express card?

Once you receive your new American Express card in the mail, you’ll have to confirm that you’ve received it for it to be activated. You can confirm receipt online or by calling the phone number listed on the sticker on the front of your new card. With either method, you’ll need to provide the card number and 4-digit security code.

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Full List of American Express Card Customer Service Numbers [2025]

Updated: April 26, 2025, 2:54am CDT

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Table of Contents

Personal Card Customer Service Numbers
Business Card Customer Service Numbers
Corporate Cards Customer Service Numbers
Travel and Membership Rewards Customer Service Numbers
Alternate Methods of Contact
Final Thoughts

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If you want to contact American Express Customer Service regarding your personal, business, or corporate card, you’ve come to the right place. Whether you want to make a payment, apply for a new card, dispute a fraudulent charge, or simply have questions about your account, you can use the following customer service phone numbers.

The best number to call may vary depending on the purpose of your call, so we’ve broken out some common areas of concern. We’ve also included some alternate contact methods so you can choose the best way to get in touch with American Express. That said, the general customer service line is always a good place to get started.

Personal Card Customer Service Numbers

If you need to talk to someone regarding one of the Amex credit cards, you’ll want to use the phone numbers in this section.

Customer Service for Personal Cards: 800-528-4800 or contact the number on the back of your card for the following American Express personal cards:

*All information about these cards has been collected independently by Upgraded Points.

**All information about these cards has been collected independently by Upgraded Points. Additionally, these cards are no longer open to new applicants.

Hot Tip: This list includes all cards that American Express currently issues. If you hold a card that is not listed, you are still able to call the phone numbers listed or call the number listed on the back of your card for assistance.

To Report Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Make Payments by Phone: 800-472-9297

Apply for a Card: 888-297-1244

Check Application Status: 877-239-3491

Verify Card: Call the number listed on the activation sticker or verify receipt online

Business Card Customer Service Numbers

If you have an American Express business card, this is the section you’ll want to use.

Customer Service for Business Cards: 800-492-3344

*All information about these cards has been collected independently by Upgraded Points.

Hot Tip: If you have a card that is not listed, you can still call the phone numbers listed or refer to the number listed on the back of your card for assistance — this just means that your card may no longer be open to new applicants.

To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Make Payments by Phone: 800-472-9297

Apply for a Card: 800-519-6736

Verify Card: Call the number listed on the activation sticker or verify receipt online

Corporate Cards Customer Service Numbers

If you hold a corporate card that your employer manages, these are the customer service numbers you’ll want to reference.

General Customer Service for American Express Corporate Cards: 800-528-2122

American Express^® / Business Extra^® Corporate Card*
American Express^® Corporate Gold Card*
American Express^® Corporate Green Card*
Corporate Platinum Card^® by American Express*

*All information about these cards has been collected independently by Upgraded Points.

Platinum Customer Service: 800-492-3932

To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 800-528-4800

Verify Card: Call the number listed on the activation sticker or verify receipt online

Bottom Line: We’ve included the numbers for cardholders only. If you’re a Program Administrator, you’ll need to call 888-800-8564 for customer service support.

Travel and Membership Rewards Customer Service Numbers

If you’re looking to book or change travel through American Express or have questions about your Membership Rewards account, here are some good numbers to use.

Reservations for Air, Hotel, and Car Rentals:

Inside the U.S.: 800-297-2977
Outside the U.S.: 312-980-7807

Reservations for Cruises: 800-297-5627

Membership Rewards Customer Service Number: 800-297-3276

Alternate Methods of Contact

Company Website: americanexpress.com

General Inquiries Mailing Address:
American Express
P.O. Box 981535
El Paso, TX 79998-1535

Payment Mailing Address:
American Express
P.O. Box 650448
Dallas, TX 75265-0448

Customer Login: global.americanexpress.com/login

Secure Chat: Log into your American Express account and click the blue Chat box in the bottom right corner. This secure chat function will allow you to speak with an American Express representative.

Twitter: Tweet questions to @AskAmex

Facebook: Send messages via Facebook

Final Thoughts

In the event you need to contact American Express, you can use this post as a resource. It includes the various ways you can contact American Express, including by phone, chat, and social media. And could come in handy if you need to do things like make a payment, dispute a charge, or even apply for a new card.

The information regarding the Amazon Business American Express Card, American Express^® / Business Extra^® Corporate Card, American Express^® Corporate Gold Card, and American Express^® Corporate Green Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.