Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology.

Hawaiian Airlines Airbus A330-200 Economy Class Review [HNL to AKL]

Stella Shon's image
Stella Shon
Stella Shon's image

Stella Shon

Senior Features Editor

174 Published Articles 940 Edited Articles

Countries Visited: 30U.S. States Visited: 32

With a degree in media and journalism, Stella has been in the points and miles game for more than 6 years. She most recently worked as a Corporate Communications Analyst for JetBlue. Find her work in ...
Edited by: Nick Ellis
Nick Ellis's image

Nick Ellis

Senior Editor & Content Contributor

227 Published Articles 996 Edited Articles

Countries Visited: 35U.S. States Visited: 25

Nick’s passion for points began as a hobby and became a career. He worked for over 5 years at The Points Guy and has contributed to Business Insider and CNN. He has 14 credit cards and continues to le...
& Jestan Mendame
Jestan Mendame's image

Jestan Mendame

Compliance Associate

1 Published Article 437 Edited Articles

Countries Visited: 12U.S. States Visited: 3

Since 2016, he has embraced the life of a digital nomad, making the world his office. He has built a career in social media marketing and blogging for various travel brands, which is also his bread an...
Jump to Section

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Airline: Hawaiian Airlines (HA)
Aircraft: Airbus A330-200
Flight #: HA445
Route: Daniel K. Inouye International Airport (HNL) to Auckland Airport (AKL)
Date: January 31, 2025
Duration: 8 hours, 38 minutes
Cabin and Layout: Economy class, 2-4-2
Seat: 29G
Cost: 44,000 Alaska Airlines Mileage Plan miles and $40.20 in taxes and fees

Our recent January trip to Hawaii was a quick 24-hour visit — ultimately a stop along the way to our final destination. Although my boyfriend and I wished for more time in Oahu, we still managed to fit in a beach visit and a poke bowl. Before we knew it, we were back at the airport, ready to board our flight to New Zealand.

I usually prefer to save my points and miles for business class redemptions on ultra-long-haul flights, but the Honolulu-to-Auckland route was surprisingly “short” by my standards — just over 8.5 hours. With economy fares nearing $1,000, we were thrilled to save money and redeem our Alaska Airlines Mileage Plan miles instead.

Adding to the excitement, this was my first time flying Hawaiian Airlines on a long-haul route — my only other experiences on the carrier were interisland hops. Plus, the airline had recently introduced free Starlink Wi-Fi on select aircraft, including the Airbus A330 we’d be flying. Here’s my full report on the experience of flying Hawaiian Airlines in economy across the Pacific.

Booking Hawaiian Airlines Economy Class

While researching my options for flying to New Zealand, I discovered that 2 airlines — Air New Zealand and Hawaiian Airlines — operate nonstop routes from Honolulu’s Daniel K. Inouye International Airport (HNL) to Auckland Airport (AKL). However, both airlines operate a limited number of flights per week on alternating days, with Hawaiian Airlines serving this route seasonally.

With our initial Delta flight from Salt Lake City (SLC) to Honolulu (HNL) landing on a Thursday evening, our only option was to book Hawaiian Airlines. The flight, which departed on a Friday, was scheduled to depart at 1:05 p.m. and arrive at 9:20 p.m. in Auckland — though technically on the next day due to crossing the international date line.

Since we were booking these tickets relatively close to departure, a quick Google Flights search revealed that this one-way economy ticket would cost more than $900 per person. Meanwhile, business class was already sold out. Luckily, we found an alternate way to book — the same economy tickets cost 44,000 Alaska miles per person.

As a Bilt Rewards Gold member, I was eligible for a generous 75% transfer bonus when converting my Bilt points to Alaska Mileage Plan miles during a Rent Day promotion in July 2024. With 33,000 Bilt Rewards points at the time, I jumped at the opportunity to convert them all into 58,000 Alaska Airlines miles.

I didn’t have a specific plan to redeem Alaska miles, but I knew they would come in handy one day. Alaska Mileage Plan has a generous roster of partners, such as Japan Airlines, Korean Air, and Qantas, through which you can book award tickets on for excellent rates.

Additionally, Alaska Airlines acquired Hawaiian Airlines in the fall. While the 2 carriers continue to operate separately, this merger brings great benefits for travelers — you can now earn and redeem miles seamlessly across both airlines. Even better, miles can be instantly transferred between accounts, offering greater flexibility for award bookings.

While Bilt Rewards is still the only direct 1:1 transfer partner of Alaska Mileage Plan, I took advantage of a clever workaround. I transferred 30,000 American Express Membership Rewards points to Hawaiian Airlines HawaiianMiles, then moved those miles to Alaska Airlines, allowing me to secure the 88,000 miles needed to book 2 tickets.

Alaska Redemption Taxes
The total redemption cost. Image Credit: Alaska Airlines

The taxes and fees for the award flights were also reasonable at $40 per person. I paid with The Business Platinum Card® from American Express to earn 5x points on flights booked directly with airlines or on AmexTravel.com. Ultimately, I was thrilled with the redemption I secured, and saving that much on flights meant we had more money to spend on the trip itself!

Honolulu International Airport (HNL)

The day we arrived in Hawaii, a powerful cold front brought torrential rain and flooding to the island. As a result, many roads in Waikiki, where we stayed for the night, were closed. Although we had given ourselves plenty of time to call an Uber, the estimated wait time on the app kept rising.

Eventually, we had to cancel our ride and find the closest taxi instead. We ended up making it to the airport just 10 minutes before boarding. Fortunately, we both have TSA PreCheck, so it only took a few minutes to get through security.

Check-In

Roughly 24 hours before departure, we used the Hawaiian Airlines app (iOS, Android) to check in for our flights with our passports. The process was simple, even for an international flight, allowing us to bypass the check-in counter entirely since we were each traveling with a personal item and a carry-on bag.

Hawaiian Airlines
Flying out of Hawaiian Airlines’ terminal.

Although we didn’t need to check luggage, Hawaiian Airlines does offer 1 free checked bag (up to 50 pounds) for economy passengers on flights from Hawaii to Australia or New Zealand. The second checked bag costs $100, with additional bags priced at $200 each.

Boarding

It took approximately 15 minutes to walk from the security checkpoint to our gate, C7, in Terminal 1. As we made our way there, I received a notification from the Hawaiian Airlines app informing us that boarding was delayed by 30 minutes — eliminating the need to hurry. In the meantime, we marveled at the beautiful Airbus A330 aircraft that would take us all the way to New Zealand.

Hawaiian A330 Aircraft
There were huge windows at our gate.

The gate agents over the intercom also mentioned that our flight was nearly full, which made the boarding process slower than usual.

Hawaiian Airlines Boarding
Waiting in line to board.

We were motioned into a single file line for a quick passport check and then to scan our boarding passes.

Hawaiian Airlines C7
There were 2 checkpoints before we were allowed to board the aircraft.

A large Starlink sticker on the plane’s exterior indicated that it provided the inflight Wi-Fi.

Hawaiian Airlines Starlink
This was my first time flying on a commercial aircraft with Starlink service!

Advertisement

On Board Hawaiian Airlines’ Airbus A330-200

This particular A330-200 we were flying on, named “Heiheionakeiki,” was 12 years old. This aircraft has 260 economy seats in a 2-4-2 configuration and 18 lie-flat business class seats in a 2-2-2 configuration. Most economy seats have 31 inches of legroom and a width of 16.5 inches, though there were several designated rows of extra legroom seats with more pitch.

Hawaiian Airlines Economy
We were among the last passengers boarding this flight.

In the hours leading up to our trip, we regularly checked the seat map but ultimately decided to keep our original seats (29E and 29G). While we would have preferred the 2-seat arrangement by the window, those had been fully booked since we made our reservation.

Hawaiian Airlines Seats
These seats are best for couples flying together.

Instead, we chose 2 middle seats in row 29, as one of the middle seats was open, which seemed like the next best option. We hoped it stayed that way so we could have a little extra space and comfort for the long journey.

Hawaiian Airlines Middle Row
Instead, we sat in this row of 4.

Upon arrival, we found the pillow and blanket combo on each seat, wrapped in plastic.

Hawaiian Airlines Pillow
Each seat had a pillow and blanket.

Although this aircraft was over a decade old, it looked well-maintained over the years. While cloth airplane seats tend to show dirt and stains, our particular seats looked spotless.

Hawaiian Airlines Leather Cloth
These seats were a mix of cloth and leather.

The adjustable headrests were quite plush and made of leather. Although they were showing their age, it was a nice touch to see in an economy cabin. Fortunately, it was easy to move the headrest up and down and fold it in for a more comfortable position.

Hawaiian Airlines Headrest
These headrests were as comfortable as they could be.

There were other noticeable signs of aging in this cabin, including the older-looking and small (by 2025 standards) inflight entertainment (IFE) screen.

Hawaiian Airlines Entertainment System
I didn’t bother using the IFE throughout the flight.

There was a USB-A charging port right next to the screen, and I appreciated having easy access to it rather than fumbling around to find an outlet under the seat.

Hawaiian Airlines USB Port
USB charging outlet at every seat.

However, I quickly discovered that the USB port was the only charging outlet available in Hawaiian’s economy seats. After a quick Google search, I learned that only the business class and extra legroom seats on the A330 had AC power outlets at each seat.

That was a bummer since I had planned on charging my laptop on the flight, and my iPhone uses a USB-C cable. Fortunately, I had a portable charging bank that allowed me to keep my devices alive for the entire flight. On the flip side, I was pleased to find that the tray table was large, with plenty of space to use my 15-inch MacBook Pro with no problem.

Hawaiian Airlines Tray Table
Nicely sized tray table.

There was also a big seatback pocket that held the safety card.

Hawaiian Airlines Seat Storage
Just your average seatback pocket.

The headphone jack was located in the armrest of each seat.

Hawaiian Airlines Headphone Jack
If you want to watch a TV show or movie, you’ll plug in your headphones in the armrest.

There were reading lights above each seat that could be manually turned on. Interestingly, there weren’t any air vents on this flight. This wasn’t a problem for me since I’m usually cold on airplanes, but I couldn’t remember the last time I had been on a flight without an air vent at each seat.

Hawaiian Airlines Flight Attendants
No air vents on this aircraft …

What impressed me most about Hawaiian’s economy class was the underseat storage. The 2 middle seats didn’t have the usual obstructive poles from the seats in front of us, creating a spacious, open area for personal items.

Hawaiian Airlines Underseat Storage
I love having easy access to my personal items, especially during a long flight.

My overstuffed backpack fit easily, with plenty of room to spare.

Hawaiian Airlines Personal Item Storage
Generous underseat storage.

While I didn’t snap a picture of my softside carry-on bag in the overhead bin, it fit perfectly.

Hawaiian Airlines Flight
No problem finding overhead bin space.

By the time boarding was complete, we were already 20 minutes past the updated departure time. Surprisingly, my boyfriend and I were the only ones seated in the middle row at that point. However, the flight attendants announced over the intercom that they were waiting for a few passengers from a connecting flight. We remained at the gate for another 30 minutes — just enough time for me to drift off to sleep.

Hawaiian Airlines Selfie
All smiles here.

Even after the wait, no one sat in our row! We felt incredibly lucky and could hear a few nearby passengers murmuring enviously about our 4-seat jackpot.

Hawaiian Airlines Empty Middle Seat
It was our lucky day.
Hot Tip:

Read our team’s other in-depth flight reviews to see what the premium cabin experience is like on Hawaiian’s A330: Hawaiian Airlines A330-200 first class (LAS to HNL) and Hawaiian Airlines Airbus A330 business class (HNL to SYD).

Food and Beverages

Once we were in the air, it wasn’t long before inflight catering began. Just 20 minutes later, the flight attendants started their first round of drink service, asking if passengers wanted red or white wine. I asked for club soda and was given the entire can.

Hawaiian Airlines Club Soda
A Canada Dry club soda is an excellent substitute for ginger ale — all the fizz without the sugar.

The meal service began exactly an hour after takeoff, and flight attendants came in pairs down the aisles. We had just 2 options for the inflight meal: chicken or pork. However, a vegetarian meal was available upon request.

Hawaiian Airlines Meal Service
Chicken or pork?

One flight attendant handed out the meal tray and snacks while the other served drinks. My chicken meal arrived on a plastic tray, wrapped in plastic, and I ordered the signature “pog” juice (pineapple, orange, and guava).

Hawaiian Airlines Meal
The meal was served around 3:15 p.m.

The teriyaki chicken was disappointing. It arrived on a large bed of rice with mixed frozen vegetables. There were only a couple of pieces of chicken, but it felt gamey, and I couldn’t finish it all.

Hawaiian Airlines Chicken Close up
It wasn’t my favorite inflight meal.

There was also a small fruit bowl of honeydew and canteloupe, and I asked for the snack mix, which was very similar to a Chex Mix. The dessert was a small, prepackaged gingersnap cookie that was crunchy and sweet.

Hawaiian Airlines Gingersnap Cookie
The cookie was yummy, at least.

Fortunately, the flight attendants were just as quick to clean up. Exactly 20 minutes after receiving my meal, they came around to pick up the trays.

Several times throughout the flight, the crew handed out heaps of Lance Sandwich Crackers in case anyone was hungry. I haven’t had this snack since elementary school, so receiving them was a nice surprise!

Hawaiian Airlines Wafers
Does anyone else remember these?

The second meal service was handed out in a gift bag about 90 minutes before landing.

Hawaiian Airlines Sandwich Box
The final meal service.

I’m not a picky eater at all, but the sandwich was flavorless and left a lot to be desired.

Hawaiian Airlines Suspicious Sandwich
I passed on eating this.

However, there was a delicious Honolulu Cookie Company shortbread cookie that made up for the lackluster sandwich!

Hawaiian Airlines Honolulu Cookie Company
I love that Hawaiian Airlines incorporates inflight amenities from beloved brands.

Amenities

On long-haul flights, economy passengers are given a pillow and blanket to help them rest. While we mostly flew during the day, it was still nice to receive these items.

Hawaiian Airlines Economy Pillow
I was glad to have multiple pillows to use.

The pillow alone was flimsy, just like most economy pillows I’ve used. I ended up using a pillow for lower back support while I worked during the flight and used the blanket to stay warm. My boyfriend and I alternated sleeping, and we had the luxury of sprawling across 3 seats and using multiple pillows and blankets to fall asleep.

Hawaiian Airlines Poor Mans Business Class
My boyfriend passed out in poor man’s business class.

When we were sitting normally, the legroom felt more than adequate for me, though I am quite short. My boyfriend, on the other hand, said his knees were running into the seatback pocket, so having more space to stretch out in the row was really helpful.

Hawaiian Airlines Legroom Comparison
A tale of 2 travelers.

Amenity Kit

Before takeoff, the flight attendants handed out “Noho Home” amenity kits to each passenger. They were made of paper and were meant to be recycled after the flight.

Hawaiian Airlines Economy Amenity Kit
Amenity kit for every passenger.

Inside the amenity kit was a unique sleeping mask, earplugs, and a pair of cheap earbuds. Even though there wasn’t a dental kit, I didn’t need to brush my teeth as this was a daytime flight.

Hawaiian Airlines Inside Amenity Kit
This may be one of the first eye masks I’ve seen with a design, funky as it may be.

Inflight Entertainment

While the display featured touchscreen functionality (which was likely a cutting-edge feature when it first debuted in the 2010s!), it was painfully sluggish. Navigating the movie menu required pressing down on the screen firmly, which quickly became frustrating. Eventually, I lost patience and gave up on using it altogether, so I didn’t even get to see the variety of movies offered on my flight.

Hawaiian Airlines Movies
The IFE was painfully slow.

Wi-Fi

Another reason I didn’t bother fumbling with the IFE was the Starlink Wi-Fi, which is currently available on all of Hawaiian’s Airbus aircraft! Best of all, it was completely free of charge and easy to connect to — you don’t even need to log in as a HawaiianMiles member.

Upon boarding, I was able to connect to the “High Speed Internet by Starlink” network and confirm my connection in the popup window. Then, I was well on my way to using my devices just like I would if I were on the ground.

Hawaiian Starlink Wifi results
There was a very fast connection. Image Credit: Google

The speed was very fast throughout the entire 8.5-hour flight. I was able to write and edit a few stories on my laptop, and then when it was time to relax, I scrolled through TikTok and Instagram without a problem, keeping me thoroughly entertained.

Hot Tip:

Other airlines worldwide are rolling out Starlink Wi-Fi on select aircraft, including United Airlines and Scandinavian Airlines (SAS).

Lavatory

The lavatories, located a few rows behind us, felt surprisingly large for an economy cabin.

Hawaiian Airlines Lavatory
Our seats were conveniently located a few rows away from the lavatory.

There was even pretty tile on the floor, a unique feature of this aircraft. The hand soap left my hands with a pleasant tropical smell.

Hawaiian Airlines Inside Lavatory
The bathrooms were kept clean throughout the entire flight.

Service

This crew was amazing — they were dedicated to making sure every passenger was well-fed and hydrated throughout the flight. Beyond how quickly they moved along with the meal service, they made sure to come through the cabin every hour with cups of water. While many travelers were asleep, I spent most of the flight awake and appreciated that I didn’t have to use the call button at all to flag down any of the crew.

Hawaiian Airlines headphones
Polite and attentive service from this Hawaiian Airlines crew.

I also appreciate when the crew takes the time to engage with passengers throughout the flight. Since my boyfriend and I were busy working for a few hours, they playfully called us the “hard workers” and made sure to stop by with extra snacks and drinks to keep us fueled.

Arrival

While our departure had been delayed by an hour, we managed to land in Auckland just 20 minutes after the scheduled arrival time. By the time we deplaned, it was after 10 p.m., and we were definitely starting to feel tired.

Navigating customs was easy, largely because we filled out the visitor forms handed out at the beginning of the flight. With nothing to declare and no luggage to pick up, we checked into the convenient Pullman Auckland Airport Hotel, which was just steps away from the international terminal. The king bed, rainfall shower, and plush robes were a welcome sight after a long day of travel!

Final Thoughts

This was my first time flying Hawaiian Airlines internationally, and I was pleasantly surprised by how much I enjoyed the experience. Though the cabin’s interior wasn’t the most modern, and the lack of a real charging outlet was a major downfall, the new Starlink Wi-Fi made up for the finicky IFE. While the food was underwhelming, the flight attendants provided excellent hospitality that I would likewise experience if traveling in Hawaii, and they made a consistent effort to check on passengers often.

Frequently Asked Questions

What days does Hawaiian Airlines fly to Auckland?

Hawaiian Airlines operates seasonal flights between its Honolulu hub and Auckland from November to April. Departures from Honolulu are available on Mondays, Wednesdays, and Fridays, while flights from Auckland take off on Tuesdays, Thursdays, and Saturdays.

Does the Hawaiian Airlines A330 have TVs?

Every seat is equipped with an IFE screen, though they tend to be slow. However, since Hawaiian Airlines introduced free Starlink Wi-Fi in fall 2024, staying connected and streaming entertainment on personal devices has become faster and more convenient.

Does Hawaiian Airlines serve free drinks?

Yes, Hawaiian Airlines provides complimentary meals, snacks, and drinks on flights from Hawaii to Asia and the South Pacific.

What is the difference between extra comfort seats and economy on Hawaiian Airlines?

Hawaiian’s Extra Comfort seats are situated at the front of the economy cabin, offering an additional 5 inches of legroom for a total seat pitch of 36 inches. Passengers also receive priority boarding, expedited security access, and a power outlet. Standard economy seats provide 31 inches of legroom and include a USB port next to the inflight entertainment screen but lack a power outlet.

How fast is Starlink on Hawaiian Airlines?

The internet connection is very fast and can even support streaming services. Best of all, it’s completely free to connect.

Stella Shon's image

About Stella Shon

With a degree in media and journalism, Stella has been in the points and miles game for more than 6 years. She most recently worked as a Corporate Communications Analyst for JetBlue. Find her work in The New York Times, USA Today, and more.

INSIDERS ONLY: UP PULSE

Deluxe Travel Provided by UP Pulse

Get the latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy. This site is protected by reCAPTCHA. Google's privacy policy  and terms of service  apply.

Deluxe Travel Provided by UP Pulse
DMCA.com Protection Status