Edited by: Keri Stooksbury
& Kellie Jez
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Headquartered in New York City and with a base of operations at John F. Kennedy International Airport (JFK), JetBlue Airways is quickly becoming a favorite airline of many American travelers.
Though JetBlue doesn’t quite have the route network of the big 3 American carriers, they are constantly expanding — and doing so with style.
JetBlue’s upper-class Mint product is one of the best in terms of comfort and service when getting around the U.S., Caribbean, and Central and South America. They have more comfortable seats, friendlier staff, and nicer amenities than other carriers, all for a reasonable price.
In addition, their economy class seats are at least as good (and often better) than traditional carriers, and service is consistently polished and great.
Because of this, many Americans make an effort to fly JetBlue whenever they can. If the price is comparable and the schedule fits with what you need, it makes sense to choose JetBlue for a better experience.
But as the JetBlue flight network expands and more and more people begin to fly with them, boarding has become more of a challenge.
The combination of increased flight traffic and more passengers on each flight means a whole lot of people need to know how to board their JetBlue flights every day.
Luckily, that’s just what we are going to show you how to do. We will explain all the details of the JetBlue Airways boarding process, so you’ll be prepared the next time you need to board one of their planes.
Beginning operations in 2000, JetBlue used a fairly simple boarding process for their first 17 years of existence. They boarded their elite members and those needing special assistance first, and then they boarded all other passengers by their row number.
Starting from the back of the plane and moving forward, the idea was that nobody would have to wait behind someone else and boarding would be completed faster.
But in October 2017, JetBlue decided this was no longer the best way to board a plane and completely switched their boarding procedures.
For occasional JetBlue passengers who haven’t flown with them since before then, what we are about to go over will come as a surprise. But for those used to flying other American carriers, things will look fairly similar.
Like many other airlines, JetBlue now uses a mix of named boarding groups and “numbered” boarding groups. They do it a bit differently by giving their groups letters instead of numbers, but the idea is still the same.
(Why they don’t just give a letter to each group of passengers we will never know, but that doesn’t seem to be the way airlines work!)
As it is, with their mix of letters and names, here are the detailed groups that JetBlue uses in their boarding process, and which passengers are eligible to board with each group.
Our only thought is that this designation is used so that there’s an official place in the boarding procedure to accommodate standby passengers waiting on available seats, or JetBlue employees who are flying non-revenue flights.
If unaccompanied minors arrive at the boarding gate prior to the start of the boarding process, they will be allowed to board first with the pre-boarding group. If they arrive after the start of boarding, unaccompanied minors will board at the end of the process, after other passengers are all on the aircraft.
This is done so that there is no confusion and no danger of the unaccompanied minors being mixed with other passengers or being separated from their JetBlue escort.
JetBlue’s boarding procedure assigns groups for general boarding based on the number of passengers on the plane and where they are seated.
Your boarding group is based on the specific seat you are assigned to (not the row), and it’s designed to stagger passengers in each group so everyone has enough space to get settled.
Because of the way they do this, it is not possible to choose a seat to get yourself into an earlier boarding group. For each flight, the same seat may be in a different boarding group depending on the other passengers and their seating locations.
Hot Tip: The general boarding group assignments seem somewhat confusing when you read about it, but in practice, you have nothing to worry about. Just pick the seat you want to sit in and board in whatever group they assign you. If you really want to get on the plane early, choose an Even More Space seat and you will board with group A.
If you want to try out the JetBlue Airways boarding procedure, a great way to do that is by using your JetBlue TrueBlue points to book a flight.
There are plenty of ways to earn lots of JetBlue TrueBlue points — the simplest probably being paying for flights and flying around the country with them.
If that’s not what you want to do though, and you want to book a flight with points like we mentioned above, you can still earn plenty of points through these great credit cards.
JetBlue and Barclays offer 1 business and 2 personal co-branded credit cards that allow you to earn TrueBlue points.
On the personal side, The JetBlue Card is a no-annual-fee card with limited additional benefits besides earning TrueBlue points and discounted inflight purchases.
The JetBlue Business Card is perfect for your business spending and mirrors the JetBlue Plus card in benefits, earning, and its annual fee of $99.
With both the personal and business cards, you will be well on your way to booking your JetBlue flights with points.
You can transfer Chase Ultimate Rewards points to JetBlue at a 1:1 ratio.
A fantastic travel card with a huge welcome offer, good benefits, and perks for a moderate annual fee.
The Chase Sapphire Preferred® card is one of the best travel rewards cards on the market. Its bonus categories include travel, dining, online grocery purchases, and streaming services, which gives you the opportunity to earn lots of bonus points on these purchases.
Additionally, it offers flexible point redemption options, no foreign transaction fees, and excellent travel insurance coverage including primary car rental insurance. With benefits like these, it’s easy to see why this card is an excellent choice for any traveler.
A top player in the high-end premium travel credit card space that earns 3x points on travel and dining while offering top luxury perks.
If you’re looking for an all-around excellent travel rewards card, the Chase Sapphire Reserve® is one of the best options out there.
The card combines elite travel benefits and perks like airport lounge access, with excellent point earning and redemption options. Plus it offers top-notch travel insurance protections to keep you covered whether you’re at home or on the road.
Don’t forget the $300 annual travel credit which really helps to reduce the annual fee!
If you’re a business owner, see our list of the best Chase business credit cards.
You can transfer Citi ThankYou Points to JetBlue at a 1:1 ratio.
You’ll need either the Citi Prestige® Card or the Citi ThankYou® Premier Card to transfer at that ratio. Citi ThankYou® Preferred cardholders, which otherwise cannot transfer points to airline miles, can transfer to JetBlue at 1:0.8 ratio.
You can transfer Amex Membership Rewards to JetBlue at a rate of 1:0.8. Sometimes you can take advantage of promotional periods that bump up the transfer rate to 1:1.
This card is undoubtedly the #1 card for luxury travel benefits. From the best lounge access (of any card) to statement credits, to complimentary elite status, you can’t go wrong.
When it comes to cards that offer top-notch benefits, you’d be hard-pressed to find a better card out there than The Platinum Card® from American Express.
Make no mistake — the Amex Platinum card is a premium card with a premium price tag. With amazing benefits like best-in-class airport lounge access, hotel elite status, and tremendous value in annual statement credits, it can easily prove to be one of the most lucrative cards in your wallet year after year.
This is the go-to card for food lovers who dine out at restaurants and those who want big rewards at U.S. supermarkets!
The American Express® Gold Card is definitely a game-changer.
With this card, you can earn 4x Membership Rewards points at restaurants and you’ll also earn 4x Membership Rewards points at U.S. supermarkets on up to $25,000 per calendar year in purchases, then 1x.
There isn’t another card on the market that offers a 1-2 punch like this. Of course, there are a number of other benefits of the Gold Card as well, including extra monthly dining rewards and more.
Business owner? See our list of the best Amex business credit cards.
JetBlue Airways started out as a lower cost carrier, and their fares are still consistently pretty low. What we didn’t expect to see from them, however, is the excellent level of service and hard product that set them a step above most other airlines based here in the United States.
As more people began to fly with JetBlue and their flight network increased, they needed to update their boarding procedures to deal with it. Their major change in October 2017 brought them more in line with the way most major airlines do things.
The current procedure is a mix of named and lettered groups that can be quite confusing at first glance, but once you understand the method behind the madness, it begins to make more sense.
We’ve done our best to give you all of the details of the current JetBlue Airways boarding procedures, and we hope this will help get your trip off to a stress-free start the next time you fly with them. See you in the air!
The information regarding The JetBlue Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding The JetBlue Plus Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding The JetBlue Business Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information for the Citi Prestige® Card has been collected independently by Upgraded Points and not provided nor reviewed by the issuer.
JetBlue has 5 lettered boarding groups (A-E). They also offer pre-boarding to customers with disabilities, separately board their Mosaic and Mint customers, and offer early courtesy boarding to active military personnel and customers traveling with children in car seats or strollers.
Yes, JetBlue Airways uses assigned seating for their flights. Seats can be chosen when you book your tickets or any time up until you check in for your flight. JetBlue agents at the airport can assist with seating changes or assignments on the day of your flight.
Boarding group A on JetBlue includes all passengers who have booked Even More Space seats for that flight. Group A boards the plane after pre-boarding and after Mosaic and Mint customers, but before general boarding.
Boarding group B is the first of the general boarding groups on JetBlue Airways. General boarding groups B-E are assigned by the specific seat chosen, and are based on the number of passengers on the plane and the disbursement of those passengers throughout the aircraft.
Boarding group C is the second of the General Boarding Groups on JetBlue Airways. General boarding groups B-E are assigned by the specific seat chosen and are based on the number of passengers on the plane and the disbursement of those passengers throughout the aircraft.
Boarding group D is the third of the general boarding groups on JetBlue Airways. General boarding groups B-E are assigned by the specific seat chosen and are based on the number of passengers on the plane and the disbursement of those passengers throughout the aircraft.
Boarding group E is the last of the general boarding groups on JetBlue Airways. General boarding groups B-E are assigned by the specific seat chosen and are based on the number of passengers on the plane and the disbursement of those passengers throughout the aircraft. Boarding group E does not apply for flights on E-190 aircraft.
Pre-boarding on JetBlue is reserved for customers with disabilities who need extra time to board. In addition, children traveling as unaccompanied minors will pre-board as long as they are present at the gate before boarding begins. Active military personnel and customers traveling with children in car seats or strollers will be allowed to board after group A, but before general boarding begins.
Active military personnel and customers traveling with children in car seats or strollers will be allowed courtesy boarding on JetBlue. Courtesy boarding takes place after group A, but before general boarding begins.
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Since discovering miles and points in 2010, Jeff has traveled to over 35 countries, flying in first class, business class, and sometimes even in coach. Whether he’s staying in a hostel dorm, or in a luxury suite at a 5 star hotel, Jeff is constantly looking for the best deal to make travel as close to free as possible.
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