JetBlue Airways Boarding Groups & Process — Everything You Need to Know
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Update: Due to the spread of COVID-19, JetBlue has made the following changes to their boarding procedure:
– As of May 4, 2020, all customers must wear face coverings during travel. This includes during check-in, boarding, in-flight, and deplaning.
– Customers will now board by row starting from the back of the aircraft.
– Customers will be asked to remain seated upon arrival until the row in front of them has completely cleared before deplaning.
Headquartered in New York City and with a base of operations at John F. Kennedy International Airport (JFK), JetBlue Airways is quickly becoming a favorite airline of many American travelers.
Though JetBlue doesn’t quite have the route network of the big 3 American carriers, they are constantly expanding — and doing so with style.
JetBlue’s upper-class Mint product is one of the best in terms of comfort and service when getting around the U.S., Caribbean, and Central and South America. They have more comfortable seats, friendlier staff, and nicer amenities than other carriers, all for a reasonable price.
In addition, their economy class seats are at least as good (and often better) than traditional carriers, and service is consistently polished and great.
Because of this, many Americans make an effort to fly JetBlue whenever they can. If the price is comparable and the schedule fits with what you need, it makes sense to choose JetBlue for a better experience.
But as the JetBlue flight network expands and more and more people begin to fly with them, boarding has become more of a challenge.
The combination of increased flight traffic and more passengers on each flight means a whole lot of people need to know how to board their JetBlue flights every day.
Luckily, that’s just what we are going to show you how to do. We will explain all the details of the JetBlue Airways boarding process, so you’ll be prepared the next time you need to board one of their planes.
Table of contents
Table of Contents
JetBlue Airways Boarding Groups
Beginning operations in 2000, JetBlue used a fairly simple boarding process for their first 17 years of existence. They boarded their elite members and those needing special assistance first, and then they boarded all other passengers by their row number.
Starting from the back of the plane and moving forward, the idea was that nobody would have to wait behind someone else and boarding would be completed faster.
But in October 2017, JetBlue decided this was no longer the best way to board a plane and completely switched their boarding procedures.
For occasional JetBlue passengers who haven’t flown with them since before then, what we are about to go over will come as a surprise. But for those used to flying other American carriers, things will look fairly similar.
Like many other airlines, JetBlue now uses a mix of named boarding groups and “numbered” boarding groups. They do it a bit differently by giving their groups letters instead of numbers, but the idea is still the same.
(Why they don’t just give a letter to each group of passengers we will never know, but that doesn’t seem to be the way airlines work!)
As it is, with their mix of letters and names, here are the detailed groups that JetBlue uses in their boarding process, and which passengers are eligible to board with each group.
Pre-Boarding
- Customers with disabilities
Mosaic and Mint Customers
Even More Space Customers
- Group A
Courtesy Boarding
- Active military personnel
- Customers traveling with children in car seats or strollers.
General Boarding by Group:
- Group B
- Group C
- Group D
- Group E (n/a for E-190 aircraft)
All Remaining Customers
- It’s unclear which passengers would be in this group, and why they would not be assigned to one of the general boarding groups.
Our only thought is that this designation is used so that there’s an official place in the boarding procedure to accommodate standby passengers waiting on available seats, or JetBlue employees who are flying non-revenue flights.
Boarding Notes
If unaccompanied minors arrive at the boarding gate prior to the start of the boarding process, they will be allowed to board first with the pre-boarding group. If they arrive after the start of boarding, unaccompanied minors will board at the end of the process, after other passengers are all on the aircraft.
This is done so that there is no confusion and no danger of the unaccompanied minors being mixed with other passengers or being separated from their JetBlue escort.
JetBlue’s boarding procedure assigns groups for general boarding based on the number of passengers on the plane and where they are seated.
Your boarding group is based on the specific seat you are assigned to (not the row), and it’s designed to stagger passengers in each group so everyone has enough space to get settled.
Because of the way they do this, it is not possible to choose a seat to get yourself into an earlier boarding group. For each flight, the same seat may be in a different boarding group depending on the other passengers and their seating locations.
Hot Tip: The general boarding group assignments seem somewhat confusing when you read about it, but in practice, you have nothing to worry about. Just pick the seat you want to sit in and board in whatever group they assign you. If you really want to get on the plane early, choose an Even More Space seat and you will board with group A.
How to Build Up Your JetBlue TrueBlue Points Balance
If you want to try out the JetBlue Airways boarding procedure, a great way to do that is by using your JetBlue TrueBlue points to book a flight.
There are plenty of ways to earn lots of JetBlue TrueBlue points — the simplest probably being paying for flights and flying around the country with them.
If that’s not what you want to do though, and you want to book a flight with points like we mentioned above, you can still earn plenty of points through these great credit cards.
JetBlue Credit Cards
JetBlue and Barclays offer 1 business and 2 personal co-branded credit cards that allow you to earn TrueBlue points.
On the personal side, The JetBlue Card is a no-annual-fee card with limited additional benefits besides earning TrueBlue points and discounted inflight purchases.
The JetBlue Plus Card carries an annual fee of $99, but it comes with higher TrueBlue points earning potential and several additional benefits (like free bags and discounted inflight purchases).
The JetBlue Business Card is perfect for your business spending and mirrors the JetBlue Plus card in benefits, earning, and its annual fee of $99.
With both the personal and business cards, you will be well on your way to booking your JetBlue flights with points.
Chase Ultimate Rewards Credit Cards
You can transfer Chase Ultimate Rewards points to JetBlue at a 1:1 ratio.
Recommended Chase Cards (Personal)
| Chase Sapphire Preferred® Card - This is our favorite beginners travel rewards card, which is currently offering Chase's best offer ever of 100,000 point bonus after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,250 when you redeem through Chase Ultimate Rewards®. The card earns 5x points on travel purchased through Chase Ultimate Rewards, 3x points on dining and 2x points on all other travel purchases, plus more. Enjoy a $50 annual Ultimate Rewards Hotel Credit, and other travel benefits such as excellent travel insurance coverage, including car rental insurance and no foreign transaction fees, this card is a very rewarding card. |
| Chase Sapphire Reserve® - This premium card will get you access to 1,300+ airport lounges. as well as a number of other card benefits. The current sign up bonus is 60,000 points after you spend $4,000 on purchases in the first 3 months from account opening. You'll also get a $300 travel credit per year which wipes away a big chunk of the $550 annual fee. As an extra bonus, until 12/31/21, gas station & grocery store purchases will also count towards earning your Travel Credit. Earn big with this card, earn 5X total points on air travel and 10X total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards immediately after the first $300 is spent on travel purchases annually. Earn 3X points on other travel and dining & 1 point per $1 spent on all other purchases. |
| Chase Freedom Unlimited® card - A solid, no annual fee card that earns you a $200 bonus after you spend $500 in your first 3 months. Earn 5% cash-back on grocery store purchases (not including Target or Walmart purchases) on up to $12,000 spent in the first year, and 5% on travel purchases through Chase Ultimate Rewards. Then earn 3% cash-back on dining and drugstore purchases, and 1.5% cash-back on all other purchases, but you won't get any travel benefits with this card. |
Recommended Chase Cards (Business)
| Ink Business Preferred® Credit Card - this is our #1 recommended business card and right now comes with a 100,000 sign up bonus after you spend $15,000 on purchases in the first 3 months after account opening. This bonus is worth $1,000 cash back or $1,250 toward travel when redeemed through Chase Ultimate Rewards®. Pay your cell phone bill with this card to receive up to $600 in cell phone insurance coverage per year; as well as a number of other benefits. Earn 3x on the first $150,000 spent on travel and select business categories each account anniversary year, plus 1x on all other purchases — with no limit to the amount you can earn. All for an annual fee of $95. |
| Ink Business Cash® Credit Card - Earn $750 bonus cash back after you spend $7,500 on purchases in the first 3 months from account opening This no annual fee business card earns up to 5% cash-back on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year, plus 2% cash-back on the first $25,000 spent in combined purchases at gas stations and restaurants each account anniversary. |
| Ink Business Unlimited® Credit Card - Earn unlimited 1.5% cash back rewards on every purchase made for your business. Earn $750 bonus cash back after you spend $7,500 on purchases in the first 3 months from account opening. There's no annual fee. |
Citi ThankYou Points Credit Cards
You can transfer Citi ThankYou Points to JetBlue at a 1:1 ratio.
You’ll need either the Citi Prestige® Card or the Citi ThankYou® Premier Card to transfer at that ratio. Citi ThankYou® Preferred cardholders, which otherwise cannot transfer points to airline miles, can transfer to JetBlue at 1:0.8 ratio.
Amex Membership Rewards Credit Cards
You can transfer Amex Membership Rewards to JetBlue at a rate of 1:0.8. Sometimes you can take advantage of promotional periods that bump up the transfer rate to 1:1.
Recommended American Express Cards (Personal)
| The Platinum Card® from American Express - There's currently a new welcome bonus offer of This is our #1 card for accessing 1,300+ airport lounges worldwide, including Priority Pass (enrollment required). We leverage ~$4,900+ in benefits and perks from the card every year. Terms Apply. For rates and fees of the Amex Platinum card, click here. |
| American Express® Gold Card - This card has a new welcome bonus of We love using this card as it earns 4X Membership Rewards Points at restaurants, including takeout and delivery, and earns 4X Membership Rewards points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X). There's no better card in our opinion if you eat out and/or shop at supermarkets regularly; and you'll have access to many benefits and perks. Terms apply and for rates and fees of the Amex Gold card, click here. |
Recommended American Express Cards (Business)
| The Business Platinum Card® from American Express - Right now, there's a new welcome bonus of See how we get $4,000+ in value per year by leveraging many of the benefits & perks, including access to 1,300+ airport lounges worldwide. Terms Apply. For rates and fees of the Business Platinum, click here. |
| American Express® Business Gold Card - one of our favorite Amex business cards because we earn 4x points across the top 2 select categories that we spend the most money in each month, such as Facebook or Google ads. The 4x points applies to the first $150,000 in combined purchases from these 2 categories each calendar year. After that, you earn 1x. The current welcome bonus is 70,000 Membership Rewards points after spending $10,000 on eligible purchases within the first 3 months of Card Membership. Terms Apply. For rates and fees of the Business Gold, click here. |
| The Blue Business® Plus Credit Card from American Express - A super simple, no-annual-fee card that earns you 2x points on everyday business purchases, up to $50,000 in purchases per year. After that, earn 1x. Right now, you can earn 15,000 Membership Rewards® points after you spend $3,000 in eligible purchases on the Card within your first 3 months of Card Membership. Terms Apply. For rates and fees of the Blue Business Plus, click here. |
Capital One Miles
You can transfer Capital One miles to JetBlue TrueBlue at a 2:1 ratio.
Make sure you have a Capital One card that has the transferable miles feature. Here are our picks:
Recommended Capital One Cards That Earn Miles (Personal)
| Capital One Venture Rewards Credit Card - This card is packed with lots of benefits and perks. Earn 60,000 mile sign up bonus once you spend $3,000 on purchases within 3 months from account opening. We recommend this as a no-brainer card if you even semi-regularly stay at hotels since this card earns unlimited 2x miles on every purchase. |
| Capital One VentureOne Rewards Credit Card - This is an excellent card for those looking to earn 1.25x miles per $1 on every purchase. With a 20,000 mile sign up bonus (worth $200 toward travel) after spending $500 within the first 3 months and no annual fee, it's a strong choice. |
Recommended Capital One Cards That Earn Miles (Business)
| Capital One® Spark® Miles Select for Business - This no annual fee card earns unlimited 1.5x miles per dollar on every purchase and has a 20,000 mile sign up bonus [worth $200 in travel] after meeting the minimum spend of $3,000 within the first 3 months. Save on interest with 0% intro APR on purchases for 9 months; 13.99% - 23.99% variable APR after that. |
| Capital One® Spark® Miles for Business - This card earns unlimited 2x miles per dollar on every purchase, everywhere, and has a one-time bonus of 50,000 miles [worth $500 in travel] after spending $4,500 on purchases within the first 3 months. Plus, earn 5x miles on hotel and rental card bookings through Capital OneSM using a Spark Miles card. Annual Feel: $0 intro for the first year, $95 after that. |
Final Thoughts
JetBlue Airways started out as a lower cost carrier, and their fares are still consistently pretty low. What we didn’t expect to see from them, however, is the excellent level of service and hard product that set them a step above most other airlines based here in the United States.
As more people began to fly with JetBlue and their flight network increased, they needed to update their boarding procedures to deal with it. Their major change in October 2017 brought them more in line with the way most major airlines do things.
The current procedure is a mix of named and lettered groups that can be quite confusing at first glance, but once you understand the method behind the madness, it begins to make more sense.
We’ve done our best to give you all of the details of the current JetBlue Airways boarding procedures, and we hope this will help get your trip off to a stress-free start the next time you fly with them. See you in the air!
Does this courtesy for early boarding apply to veterans?
Hi Patrick, it appears the answer is yes for “active duty” military personnel.
One of JetBlue’s help pages states: “JetBlue extends a pre-boarding courtesy to active military as part of our pre-boarding group.”
On a full flight, what seats will be assigned boarding with Group B?
Hey Bob,
Boarding Group B should be for those with window seats in the back half of the plane.
Boarding Group C should be for passengers in middle seats in the back and front window seats.
Group D should be for passengers with aisle seats in the back and middle seats up front.
Group E should be for passengers with aisle seats in the forward part of the aircraft.
Hope this helps!
In my experience, Jet Blue doesn’t let kids in carseats board early. I flew from Reagan National to Orlando with my family, including my barely 3 year old daughter who was going to be riding in a car seat and they made us board at the same time as all the other passengers. I had done a lot of research prior to the flight and my understanding was I would have extra time to install the seat on the plane. I even told the gate agent we should be allowed to board, I had a car seat to install and they still wouldn’t let us board ahead of others. I wasn’t even in my seat as the plane was making it’s way to the runway. Jet blue needs to be following their policy!
How do I get Mint or Mosaic boarding?
Hello David. Mosaic is the term for elite status with JetBlue.
The full term is TrueBlue Mosaic. To receive Mosaic boarding you would need to have JetBlue TrueBlue Mosaic elite status. Mint is a premium class of service product offered by JetBlue that you can purchase. Thank you for the question.
I was at the Boston Logan airport and they called out Platinum card holders for pre-boarding. What Card are they referring to?
Hi Greg,
Are you certain they were referring to a credit card? The only credit card benfit for that allows early boarding with Jetblue is cardholders that spend $50,000 in a year in order to earn Mosaic status. The American Express Platinum card offers no such benefit.
Your descriptions of the co-branded JetBlue credit cards seem to imply that only JetBlue Plus cardholders receive discounts on inflight purchases. That is incorrect. No-annual-fee JetBlue Card accounts also get a 50% discount on inflight food and drink purchases.
Thank you for that clarification, Jonathan. We will edit the article to make that point clearer.
Traveling with my family does everyone have to complete a covid-19 test before boarding the plane?
Hi Pamela,
That will depend on where you are flying. If you’re flying within the US then this will not be required, but some international destinations require it.