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How To Cancel a Credit Card, and Is It Bad for Your Credit Score?

Susan Wright's image
Susan Wright
Susan Wright's image

Susan Wright

Former Finance Contributor

17 Published Articles

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Susan earned a BA from Michigan State University and her MBA from St. Louis University and has spent more than 25 years as a financial copywriter. She holds 11 financial industry designations, includi...
Edited by: Keri Stooksbury
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Keri Stooksbury


38 Published Articles 3324 Edited Articles

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With years of experience in corporate marketing and as the executive director of the American Chamber of Commerce in Qatar, Keri is now editor-in-chief at UP, overseeing daily content operations and r...

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If you’re in the process of simplifying your finances, then you may be wondering how to cancel a credit card that you don’t use. Likewise, if you do cut ties with 1 (or more) of your credit cards, you might be curious whether doing so is bad for your credit score.

The good news is that you can easily cancel unwanted credit cards (without harmful long-term effects), as long as you go about it the right way.

Why Should You Cancel a Credit Card?

So, when does it make sense to cancel a credit card? One reason to part ways is if you aren’t using it. In that case, there is no need to hang on to the card, even for emergency purposes.

If you’re prone to impulse purchases, having an extra credit card on hand could become very tempting (especially if it carries an ample line of credit). Giving in to impulse purchases can cause credit card debt to rapidly increase. In this situation, canceling the card could end up saving you a great deal of money.

Credit card bills
Image Credit: Pormezz via Shutterstock

It could also be that your credit card (or cards) are costing you money to keep, like those that charge an annual fee. If you’re benefiting from rewards — such as travel or points — it might still be worth it to hang on to the card(s). But if you’re no longer using the rewards, it could make more sense to cancel it and save yourself the fee.

Is It Bad To Close a Credit Card?

Contrary to popular belief, canceling a credit card isn’t necessarily a bad thing. But in some cases, doing so could have a negative impact on your credit score — particularly if you’ve had the card for a long time. So be cautious before you move forward with a credit card cancellation.

The Pros and Cons of Canceling a Credit Card

Given the many potential positives and negatives, you might be having an internal conversation with yourself about whether you should cancel an unwanted or unneeded credit card at all.

On the plus side, you would have 1 less financial vehicle to worry about. With the vast increase in identity theft crimes today, this also means one less piece of financial information for a criminal to get hold of — especially if it’s a card you aren’t using or monitoring regularly.

If the credit card company is charging you an annual fee, you could also save a bit of money by canceling a card you don’t use.

On the flip side, many people keep an extra credit card in place to use for emergencies, such as unexpected car or home repairs. A credit card can provide a method of paying these costs quickly without having to dip into your savings.

In addition, many credit cards today offer points or other types of rewards. These can be used for travel and hotel stays, along with a whole host of other items. So canceling a credit card may mean that you would forego these perks or even lose your reward points.

Hot Tip: If you’re not quite sure, call your credit card company to see if they’ll extend a retention offer or allow you to switch or downgrade your card to another one with no annual fee. That could make it worthwhile to keep your card.

Will Canceling a Credit Card Hurt My Credit Score?

There is also the possibility of your credit score dropping if you cancel a credit card — especially 1 that you’ve had for many years.

How Canceling a Credit Score Can Harm Your Credit Score

Canceling a credit card may harm your credit score because one of the key factors in determining your credit score is your credit history. So, by canceling a card that you’ve owned for many years, you could end up shortening your average credit history, which in turn may knock some points off your score.

canceling credit card and credit score
Image Credit: robertindiana via Shutterstock

Your credit score may also drop if you cancel a card when you have high balances on other credit cards.

One of the other criteria in determining your credit score is the amount of credit you have in use as compared to your total available credit, also known as credit utilization. When you cancel a credit card, the amount of your total credit available will drop… and it could decrease significantly if you had a high credit limit on the card you canceled.

For example, if you have 5 credit cards each with a $10,000 credit limit, your total available credit would be $50,000. If you cancel 1 card, your credit limit will fall by 20% ($10,000/$50,000 = 20%).

If you have a total balance due on these cards of $15,000, you will have 30% of your available credit in use before you cancel ($15,000 balance/$50,000 total credit available = 30%). Since the goal is to stay at or under 30%, you’d be in good shape.

But if you cancel 1 of the cards, you will be left with only $40,000 of available credit. So now your credit utilization will rise to 37.5% ($15,000 balance/$40,000 available credit = 37.5% credit utilization), bringing down your credit score.

But don’t fret! We have the answers below on how to cancel a card without hurting your score.

Hot Tip: Even if you have balances due, there are strategies you can use to cancel a credit card without it negatively affecting your credit score.

Considerations Before Moving Forward With a Credit Card Cancellation

Canceling a credit card can be a big decision, especially if you’ve had the card for many years. With that in mind, there are some important factors to consider before you move forward with a credit card cancellation. These include:

  • Knowing how you will pay off or transfer the card’s balance
  • Determining how (or if) canceling the card will impact your debt to credit ratio
  • Having another plan in place for potential emergency expenses
  • Considering whether the cancellation will reduce your credit score

The Right Way To Cancel a Credit Card

Just like anything else, there is a right and wrong way to go about canceling a credit card. In this case, following the proper steps can help ensure that the process goes as planned.

cutting up credit card
Image Credit: Billion Photos via Shutterstock

Steps To Follow for Canceling Credit Cards 

Before you give yourself the green light for canceling your credit card, consider whether doing so could hinder you financially in other areas.

For instance, if you are planning to purchase a new car, home, or another item that will require obtaining a loan, you may want to wait until afterward to cancel your credit card. That way, if your credit score does get dinged because of the cancellation, it won’t affect your purchase.

Once you’ve decided to go ahead with canceling your credit card, there are several key steps that you should follow:

  1. If you have a balance on the credit card you plan to cancel, make sure that you pay it off. If you are unable to pay off the balance in full, you could consider transferring some or all of the amount to another credit card. Make sure you continue making payments on that balance. And be mindful of if or when the interest rate on that other card will go up.
  2. Next, contact your credit card issuer directly to cancel your card. When you do, confirm with them that there is no balance on the card.

Hot Tip: You can get a credit card with 0% interest — but this low rate won’t last forever. So, before the interest rate goes back up into double digits, make sure you have a plan in place for reducing or eliminating the balance due.

Major Credit Card Issuers and Phone Numbers


Credit Card Issuer

Customer Service Phone #

American Express

*Note: If you have a corporate American Express credit card, you may need to contact your employer’s program administrator.

Capital One







800-347-2683 / 800-DISCOVER





Bottom Line:If you still have access to your credit card, you can always contact the customer service number listed on the back of your card as well.

If you have any rewards or points on a credit card you plan to cancel, be sure that you cash out or use them before the cancellation takes place. Otherwise, you’ll likely lose these rewards for good.

When speaking with the credit card company’s representative, it’s possible that they will offer you something — such as a lower rate of interest — if you don’t cancel your card. In some cases, this offer may be enough for you to change your mind.

Once you have spoken with the credit card company, it is recommended that you confirm the cancellation of your card in writing. You can do this by sending the card issuer a letter that includes the following:

  • Your name
  • Address
  • Credit card number
  • Date you officially canceled the card

For good measure, you may also want to maintain proof via screenshot or final statement that the balance on your canceled card is at $0. This is important because once your account is closed, you might not have access to your online profile in the future.

You should also be sure to check your credit report after you’ve canceled a card. This lets you verify that the card is not still listed as being open; it’s also a good way to make sure all the other information on your credit report is up to date.

If you do find any incorrect information or mistakes on your credit report, be sure to notify the creditor and the credit card company right away. Getting incorrect information removed can help keep your credit score in check.

What NOT To Do When Cancelling a Card

If you’ve decided to go ahead and cancel a credit card, there are also some things you should never do. For example, don’t just throw away your card, even if it has been canceled. Identity thieves are smart; if they find a credit card still intact, they could reopen the account and start using it. This will obviously reflect badly on your credit score and pose a security risk.

Hot Tip: If you just want to cancel a credit card because you have too many, carefully consider which one it should be. For instance, canceling the card you’ve had the longest could impact your credit history more than choosing one you just opened.

What To Do After Your Credit Card Has Been Canceled

Once you have canceled a credit card, make sure to destroy it. Many paper shredders today can shred heavier items like credit and debit cards (though don’t try to shred any of the newer cards that are made of metal yourself). Shredding a card can help ensure that it won’t get into the wrong hands.

Some cards are made to be virtually non-destructible. For these cards, you might need to return the card to a bank or send it back to the issuer for destruction.

If you had the credit card linked to other accounts — for instance, as your payment method for purchases on Amazon — then you need to make sure to update your information. Otherwise, your payment method will be obsolete.

You should also continue to check your credit report to make sure the card shows up as closed, and that it’s eventually removed from your credit report altogether.

Can You Remove a Canceled Card From Your Credit Report?

After you have canceled a credit card, it will be removed from your credit report, but this doesn’t typically happen right away.

Will a Closed Account Be Automatically Deleted?

Closed credit card accounts (as well as other accounts) will be automatically deleted from your credit report after a certain period of time has elapsed. For instance, a closed account with late payments in its history will be deleted 7 years from the original delinquency date of the account.

If your closed credit card account has no negative information in its history, it will be deleted 10 years from the date it was closed. Since accounts that are in good standing will remain on your credit report longer, their positive history can actually help your credit score.

How To Remove Credit Cards From Your Credit Report

In some cases, you may be able to remove an old credit card from your credit report. This can be beneficial for you if the account has any delinquencies on it and it is negatively affecting your credit score.

The first step in this process is to verify how long the account has been on your credit report. While negative account information is supposed to be automatically deleted after 7 years, this doesn’t always happen the way it’s supposed to.

If you’ve checked all 3 of your credit reports (from Experian, Equifax, and TransUnion) and the information is still showing up, send a letter to the credit bureaus requesting that the account(s) be removed.

Sometimes, a collection agency will purchase old delinquent account balances — often, data from the agency will also show up on your credit report, even though it’s the same debt. If this is the case, provide proof to the credit bureau that the debt is being listed more than once on your credit report. It can also be beneficial if you send a letter to the reporting creditor.

If none of these actions work, the next step may be to contact an attorney — specifically one who specializes in consumer rights. Often, when a creditor or collection agency receives a letter from an attorney, it is enough for them to remove the data from your credit report.

What To Do Instead of Canceling a Card

If you are still on the fence about whether or not to cancel a credit card, there are some potential options for you.

One way is to simply keep the card but not use it for making purchases. Here again, if you have had the card for a long period of time, hanging on to it could actually be beneficial for your credit history.

You could even go so far as to put the card in a bank safety deposit box. That way it will still be available for emergencies, but not for your every day or impulse spending.

If you do decide to go this route, make sure the card isn’t one with an annual fee on it — especially since you won’t likely be benefiting from any perks or rewards that it offers. Otherwise, it could be costing you $50 or $100 (or more) each year just to keep a credit card in your sock drawer!

Final Thoughts

There are definitely both positives and negatives to canceling a credit card. Before you do, make sure that you are getting rid of the card for the right reasons, and that it won’t come back to haunt you by way of a lower credit score.

By following the steps to properly cancel a credit card, you can still maintain a solid credit score and move forward with your finances intact.

Frequently Asked Questions

When should you cancel a credit card?

If the credit card in question has no annual fee then, generally, there is no reason to cancel it. If it does have an annual fee, and the value you’re receiving from the card does not exceed that fee, then it might be a good idea to cancel.

How do I close a credit card without it affecting my credit score?

Remember to pay down any balances on your card on time. If you have a choice, select a newer card to close so it won’t impact your average age of credit. Lastly, be sure to account for the lowered credit limit to ensure you don’t use more than 30% of your credit utilization.

How do I cancel my credit card online?

Typically, credit card companies require you to give their customer service line a call in order to cancel your credit card. This is usually a quick and easy process — just be sure to use the number on the back of your card or contact the main customer service lines (listed in the article above).

Will not using credit card hurt my credit?

Not using your credit card won’t hurt your credit score. In fact, having access to a credit line and not using it might actually increase your credit utilization and the average age of credit — leading to a credit increase!

Just be sure you’re meeting any minimum requirements set in place by the card issuer. You might need to make a transaction periodically in order for the account to remain open.

Does canceling a credit card stop the interest?

No, canceling a card doesn’t stop the interest you currently owe on the account. If you close an account with an outstanding balance, the terms of your credit card agreement are still in effect.

This means you’re responsible for paying your bill each month and on time, and interest will still be charged on your outstanding balance. You can still be charged late fees as well until the balance is paid off in full.

Susan Wright's image

About Susan Wright

While writing about finance and insurance isn’t something that keeps most people awake at night, it is what Susan Wright has focused on for more than 25 years. As a financial copywriter, Susan has an eye for money-related details such as credit and savings, and she loves to pass along helpful information to consumers. Susan holds 11 financial industry designations (including CLU, ChFC, RHU, REBC, ADPA, CITRMS, CIPA) as well as several licenses.

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