Hotel Cancellation Policies Due to Coronavirus (COVID-19) – Everything You Need to Know

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The current outbreak of the coronavirus (COVID-19) has changed daily life and put a halt on many travel plans. If you have a hotel stay that has been affected by COVID-19, you may be wondering what your options are as far as modifying or changing your reservation.

Here are the cancellation policies of major hotel chains and online travel agencies so that you can easily get the information you need. The current situation is ever-evolving, so these policies are subject to change.

For each hotel chain, we’ve also included the recommended way to cancel or change your reservation if there was one. If there isn’t a specific way to cancel listed, your best bet would be to email or call the hotel chain directly.

For information about airlines and cruise lines check out cruise cancellation policies due to COVID-19 and airline cancellation policies due to COVID-19.

Hotel Cancellation Policies Due to COVID-19

Accor

Any reservations made directly with Accor through June 30, 2020 can be changed to a later date with no penalty fees. To change your reservation, you’ll need to contact the hotel directly or request a credit voucher to be used at a later date at the same hotel.

If you booked your reservation through a third party like a travel agent or online travel agency website, you’ll need to contact your booking provider to change your reservation.

For Accor’s full policy regarding COVID-19, click here.

Best Western

From March 23, 2020, to June 30, 2020, you can cancel your Best Western hotel reservation for any future stay without penalties or fees as long as you cancel with at least 48 hours’ notice.

This applies to bookings made through any channel for hotels located in the U.S., Canada, and the Caribbean.

This policy does not apply to a limited number of high-demand dates at select locations.

For Best Western’s full policy regarding COVID-19, click here.

Choice Hotels

For any existing reservations made directly with Choice Hotels, you can cancel with at least 24 hours’ notice as long as you submit your request by June 30, 2020.

How to Cancel a Choice Hotels Reservation

To modify or cancel a cancellable rate, use this form.
To modify or cancel a non-cancellable, prepaid reservation, use this form.

For Choice Hotels’ full policy regarding COVID-19, click here.

Fairmont Hotels & Resorts

Any reservations made directly with Fairmont through June 30, 2020 can be changed to a later date with no penalty fees. To change your reservation, you’ll need to contact the hotel directly or request a credit voucher to be used at a later date at the same hotel.

If you booked your reservation through a third party like a travel agent or online travel agency website, you’ll need to contact your booking provider to change your reservation.

For Fairmont’s full policy regarding COVID-19, click here.

Hilton

All reservations scheduled to check-in before June 30, 2020, can be changed or canceled without penalty with at least 24 hours’ notice. This includes non-cancelable and Advance Purchase reservations.

New reservations that are booked by June 30, 2020, for any travel dates can be changed or canceled without penalty as long as at least 24 hours’ notice is given. This includes non-cancelable and Advance Purchase reservations.

How to Cancel a Hilton Reservation

If you booked on the Hilton website or via the Hilton app, you can change or cancel your reservation by contacting the Hilton Guest Assistance team. Phone numbers for each country can be found here.

If you booked through another travel site or travel agent, contact them directly.

For Hilton’s full policy regarding COVID-19, click here.

Grand Wailea Hawaii
Hilton Hotels, including the Grand Wailea in Hawaii, is offering a flexible cancellation policy on all bookings through June 30, 2020. Image Credit: Hilton

Hyatt

All existing reservations booked before April 1, 2020, for arrivals through June 30, 2020, can be changed or canceled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Reservations made between March 14, 2020, and June 30, 2020, for any travel date can be changed or canceled at no charge within 24 hours of scheduled arrival. This includes Advanced Purchase Rate reservations.

If you would like to cancel an Advance Purchase Rate (non-refundable) reservation made before March 8, 2020, for arrival by June 30, 2020, you can do so with at least 24 hours’ notice. As compensation, you’ll receive 10,000 World of Hyatt points. This can’t be combined with the above offer.

How to Cancel a Hyatt Reservation

These policies apply to reservations made directly with Hyatt. If you booked through an online travel agency, you’ll need to contact the agency to cancel or change your reservation.

To cancel your Hyatt reservation booked through Hyatt, use its website or mobile app. To opt-in to the 10,000 point offer, call the Global Contact Center or send an email to [email protected]

For Hyatt’s full policy regarding COVID-19, click here.

Hot Tip: If you booked your hotel through an online travel agent like Priceline, Booking.com, or Orbitz, you’ll need to contact the booking website to cancel or modify your reservation.

IHG

Cancellation fees will be waived on all bookings for stays between March 9, 2020, and June 30, 2020.

There are no special cancellation policies in place for stays after June 30, 2020.

How to Cancel an IHG Reservation

If you booked directly through IHG, you can change or cancel your reservation online. If your stay is within the next 72 hours and you can’t modify or cancel it online or via the IHG app, then you should call IHG directly.

For IHG’s full policy regarding COVID-19, click here.

Marriott

For travelers with existing reservations for any date, including prepaid rates, you’ll be able to change or cancel your Marriott reservation without a fee with at least 24 hours’ notice as long as you modify your reservation by June 30, 2020. There are a few exceptions to this policy, and you should refer to your property’s rate rules for details.

If you’d like to make a new reservation by June 30, 2020 (including prepaid rates) for any travel date, you’ll be able to change or cancel your reservation with no charge up to 24 hours before your scheduled arrival date. There are a few exceptions to this policy, and you should refer to your property’s rate rules for details.

Design Hotels and Homes & Villas by Marriott International are excluded from these policies.

These policies apply to bookings made directly through Marriott. If you booked via a third party, refer to your booking provider for its policies.

For Marriott’s full policy regarding COVID-19, click here.

Hot Tip: Did you know that certain credit cards come with travel insurance. Check out our complete guide to credit card insurance for more information.

Radisson

You can cancel any Radisson reservation for stays through June 30, 2020, without penalty. For any new reservation made between April 2, 2020 and June 30, 2020 for any travel dates, modifications or cancellations can be made up to 24 hours before arrival date with no penalty fees.

These policies apply to bookings made directly through Radisson. If you booked via a third party, refer to your booking provider for its policies.

For Radisson’s full policy regarding COVID-19, click here.

Wyndham

Any Wyndham reservations for stays June 30, 2020, can be changed or canceled without penalty with at least 24 hours’ notice.

You’ll also be able to change or modify your reservation if you’re prohibited from traveling by law.

If you have a booking after June 30, 2020, you’ll be able to change your reservation with at least 48 hours’ notice. The new reservation must be for the same number of nights (or more) as your original reservation.

These policies apply to bookings made directly through Wyndham. If you booked via a third party, refer to your booking provider for its policies.

For Wyndham’s full policy regarding COVID-19, click here.

Hotel room cancellation policies
Your cancellation policy is dependent on where you booked your room. Image Credit: Indigo Hotel Berlin Kurfürstendamm -Charlottenburg via Pixabay

Online Travel Agency Cancellation Policies Due to COVID-19

If you booked your hotel through an online travel agency, you may be held to different cancellation policies than those offered by the hotel itself.

Agoda

Free cancellation will be available on some reservations online in the My Bookings section.

If your travel is more than 2 weeks away, Agoda recommends waiting to cancel or modify your reservation, as your reservation’s free cancellation eligibility can change.

For Agoda’s full policy regarding COVID-19, click here.

American Express Travel

Hotel bookings made through American Express Travel prior to March 19, 2020, for travel through May 31, 2020, can be canceled through the Amex Travel portal (in the “My Trips” section) as long as at least 24 hours’ notice is given.

Hotel bookings with check-in dates after May 31, 2020, are subject to each hotel’s individual cancellation policy.

For Amex Travel’s full policy regarding COVID-19, click here.

Booking.com

No updated cancellation policy has been published. Booking.com advises you to contact the individual hotel or visit its online help center if you need to change or cancel a reservation.

Capital One Travel / Citi ThankYou Rewards

CX Loyalty powers travel portals for both Capital One and Citi. Most hotel bookings are refundable until 72 hours prior to check-in.

Log in to your account through the applicable portal (Capital One Travel or Citi ThankYou Rewards) and check the My Trips section to make changes online. If your travel is within the next 3-5 days and your hotel is charging a fee, contact CX Loyalty to see if the penalty can be waived.

For CX Loyalty’s full policy regarding COVID-19, click here.

Chase Travel Portal

If you booked a hotel room through the Chase Travel Portal, your reservation is subject to the hotel’s individual policy regarding changes and cancellations.

You can cancel your reservation using this form.

For Chase Travel’s full policy regarding COVID-19, click here.

Expedia

If you booked a non-refundable rate on Expedia before March 19, 2020, for travel between March 20 and May 31, 2020, you can cancel without penalty. You’ll receive a full refund in most instances; for some properties, you’ll receive a credit.

For Expedia’s full policy regarding COVID-19, click here.

GetaRoom

There is no GetaRoom COVID-19 cancellation policy published.

Hopper

If you would like to cancel your hotel reservation, please use the “Contact Support” option on your trip in the app and then select the “Cancel Booking” option. You may be asked to fill out a cancellation form that Hopper will send to you in a message.

For Hopper’s full policy regarding COVID-19, click here.

Hotels.com

If you booked a non-refundable rate on Hotels.com before March 19, 2020, for travel between March 20 and May 31, 2020, you should be receiving an email that will allow you to cancel without penalty.

You’ll receive a full refund in most instances; for some properties, you’ll receive a credit. Cancellations need to be at least 24 hours in advance.

If you booked a refundable rate, you can cancel online.

For Hotel.com’s full policy regarding COVID-19, click here.

Hotel Tonight

If you booked a room on or before March 14, 2020, with a check-in date between March 14 and May 31, 2020, you can cancel your booking without penalty.

Any existing booking made on or before March 14, 2020, with a check-in date after May 31, 2020, does not have an updated cancellation policy unless the guest has contracted COVID-19.

Any reservations made after March 14, 2020, will not have an updated cancellation policy. However, cancellations will be permitted in the following situations with documentation:

  • The guest has contracted COVID-19 or is suspected of being infected
  • The guest is complying with disease control restrictions implemented by government or health authorities
  • The guest needs to perform medical or disease control duties related to COVID-19
  • Flight or ground transportation cancellations by the airline or provider

For Hotel Tonight’s full policy regarding COVID-19, click here.

Hotwire

Hotwire’s cancellation policies and refunds follow the individual hotel’s policy.

To cancel a Hot Rate Hotel, use this form.
To cancel a standard reservation, use this form.

For Hotwire’s full policy regarding COVID-19, click here.

Orbitz

Updated Orbitz cancellation policies are in effect for travel through April 30, 2020. If your travel is more than 72 hours away, you can modify your reservation online.

For Orbitz’s full policy regarding COVID-19, click here.

Priceline

Priceline’s cancellation policies and refunds follow the individual hotel’s policy. If your travel is more than 72 hours away, you can cancel your reservation online in the My Trips section of the website.

For Priceline’s full policy regarding COVID-19, click here.

Roomlia

There is no Roomlia COVID-19 cancellation policy published.

Travelocity

If you booked a non-refundable rate on Travelocity before March 19, 2020, for travel between March 20, 2020, and April 30, 2020, you can cancel without penalty. You’ll receive a full refund in most instances; for some properties, you’ll receive a credit.

For Travelocity’s full policy regarding COVID-19, click here.

Hot Tip: For more information about these websites, check out our guide to the best websites to book hotels at the lowest prices.

Airbnb Cancellation Policies Due to COVID-19

Airbnb reservations made prior to March 14, 2020, with check-in dates by June 15, 2020, are covered under a new temporary policy.

These reservations can be canceled before check-in for a full refund. Hosts can also cancel without penalty. All service fees for these canceled reservations will be refunded by Airbnb.

Reservations made after March 14, 2020, or reservations made on or before March 14, 2020, with a check-in day after April 14, 2020, are subject to the host’s cancellation policy.

For Airbnb’s full policy regarding COVID-19, click here.

Final Thoughts

Having to cancel or change a vacation because of something that is out of your control is never fun. Thankfully, most hotels are offering flexible policies that allow you to modify your hotel reservation without penalty.

While the world is in a bit of chaos right now, just remember it won’t last forever. We will all, once again, be able to travel freely anywhere our hearts desire (and anywhere our points can take us)!


Frequently asked questions

How can I cancel my hotel reservation?

If you booked directly with the hotel, you’ll want to contact them to cancel or modify your reservation. If you booked with a third party, you’ll need to contact the booking provider. Regardless, most hotels and online travel agencies are requesting that you fill out their online form or contact them via email in lieu of calling unless your reservation is within 72 hours.

Are there travel insurance options for hotels?

You may be wondering about purchasing travel insurance for any upcoming trips. Check out some of our great guides to help you out.

Katie Seemann

About Katie Seemann

Katie is an Ohio native who caught the travel bug after spending a semester in college in Nottingham, England. In addition to exploring England, she visited Ireland, Scotland and the Netherlands during that time and loved every minute of it (everything except the hostel in Scotland – that’s an experience she doesn’t intend on repeating!) In 2015, Katie discovered the world of points and miles, and since then she’s earned countless points and has an embarrassingly large number of credit cards in her wallet (which she needs a spreadsheet to keep track of!)

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