The Best Guide To Using Mobile Passport Control [Includes Map]

If you’ve traveled internationally, you have probably seen signs for “Mobile Passport Control” while passing through U.S. Customs and Border Protection.

You might have wondered if you could use that line instead of waiting in the ridiculously long one (with everyone else) to have your passport checked. And the simple answer is yes — you just need to learn how!

Mobile Passport Control can be a great option when returning to the U.S. from another country — but many people have no idea what it is or how to use it. And you’re not alone in your confusion.

This complete guide to Mobile Passport Control will tell you everything you need to know and help you pass through U.S. Customs and Border Protection as quickly as possible.

We will explain the program and how you can use it and even show you why it’s a good idea even if you already have Global Entry.

Table of contents

What Is Mobile Passport Control?
Which Airports Use Mobile Passport Control?
How To Use the Mobile Passport Control App
Mobile Passport Control vs. Global Entry
Final Thoughts

Table of Contents

What Is Mobile Passport Control?
Which Airports Use Mobile Passport Control?
How To Use the Mobile Passport Control App
Mobile Passport Control vs. Global Entry
Final Thoughts

What Is Mobile Passport Control?

Mobile Passport Control (MPC) is a program authorized by U.S. Customs and Border Protection.

The program is designed to help travelers move more quickly through U.S. Customs and Border Protection checkpoints when returning to the U.S. from an international trip.

You don’t need to have a pen or fill out arrival forms on the plane or in line. All you have to do is download and use the Customs and Border Protection Mobile Passport Control (CBP MPC) app (available for iOS and Android). The information sent from the app replaces the paper forms passengers typically have to fill out before arrival.

In addition, you can securely store your passport and personal information on the app and use the same information on multiple trips. You can even set up a profile for each family member within a single account, which is especially nice for families with young children.

Hot Tip: The original Mobile Passport app, developed by Airside, still shows on the Apple and Android app store. However, when you click it, you’ll be directed to download the new (as of February 2022) CBP MPC app.

Which Airports Use Mobile Passport Control?

Mobile Passport Control is currently available at 31 U.S. airports, 3 Canadian preclearance locations, and 4 cruise ports around the country.

The current airport locations where you can use Mobile Passport Control are below:

Atlanta (ATL) – Hartsfield-Jackson Atlanta International Airport
Baltimore (BWI) – Baltimore-Washington International Airport
Boston (BOS) – Boston Logan International Airport
Calgary (YYC) – Calgary International Airport
Chicago (ORD) – Chicago O’Hare International Airport
Dallas (DFW) – Dallas Fort Worth International Airport
Denver (DEN) – Denver International Airport
Edmonton (YEG) – Edmonton International Airport
Fort Lauderdale (FLL) – Fort Lauderdale-Hollywood International Airport
Halifax (YHZ) – Halifax Stanfield International Airport
Honolulu (HNL) – Daniel K. Inouye International Airport
Houston (IAH) – George Bush Intercontinental Airport
Houston (HOU) – William P. Hobby Airport
Kansas City (MCI) – Kansas City International Airport
Las Vegas (LAS) – Las Vegas Harry Ried International Airport
Los Angeles (LAX) – Los Angeles International Airport
Miami (MIA) – Miami International Airport
Miami (MSE) – Miami Seaport Cruise Port
Minneapolis (MSP) – Minneapolis Saint Paul International Airport
Montreal (YUL) – Montreal Trudeau International Airport
New York City (JFK) – John F. Kennedy International Airport
Newark (EWR) – Newark Liberty International Airport
Oakland (OAK) – Oakland International Airport
Orlando (MCO) – Orlando International Airport
Ottawa (YOW) – Ottawa International Airport
Palm Beach Seaport
Philadelphia (PHL) – Philadelphia International Airport
Phoenix (PHX) – Phoenix Sky Harbor International Airport
Pittsburgh (PIT) – Pittsburgh International Airport
Port Everglades Seaport
Portland (PDX) – Portland International Airport
Sacramento (SMF) – Sacramento International Airport
Salt Lake City (SLC) – Salt Lake City International Airport
San Diego (SAN) – San Diego International Airport
San Francisco (SFO) – San Francisco International Airport
San Jose (SJC) – Mineta San Jose International Airport
San Juan (SJU) – Luis Muñoz Marín International Airport
San Juan (PUE) – Port of San Juan Cruise Port
Seattle (SEA) – Seattle-Tacoma International Airport
Tampa (TPA) – Tampa International Airport
Toronto (YYZ) – Toronto Pearson International Airport
Vancouver (YVR) – Vancouver International Airport
Washington Dulles (IAD) – Dulles International Airpot
Winnipeg (YWG) – Winnipeg James A Richardson International Airport

How To Use the Mobile Passport Control App

You can download the CBP MPC app for free from the Google Play Store or Apple App Store.

As a new user, you’ll need to create a secure profile with your passport information, name, gender, date of birth, and country of citizenship.

Mobile Passport Control App Display — Setting up the CBP MPC app is an easy process and storing your information is free. Image Credit: USCBP

To use the service upon arrival in the U.S., open the CBP MPC app. You will be prompted to select your arrival location, take a photo of yourself, and answer a series of required trip and declarations questions.

Mobile Passport Control App Example — In 4 easy steps, you are ready to pass through the U.S. Customs and Border Protection checkpoint. All you need is mobile data or a Wi-Fi connection. Image Credit: USCBP

After submitting the information through the app, you’ll receive an electronic receipt with a QR code, which you’ll present to a CBP official to finalize your entry.

When you return to the U.S. at a participating Mobile Passport Control location, simply follow these steps:

Open the app and enter all of your passport information (if you don’t already have it saved).
Answer a few brief questions about your trip.
Review all of the information about your travel that is showing in the app. Be sure to check that everything is accurate.
Then, electronically submit your information to Customs and Border Protection.
Receive an electronic receipt that contains an encrypted QR code(this should take only a few seconds to get).
Follow the Mobile Passport Control signs, show your passport to the Customs and Border Protection officer, and scan the QR on your receipt.

It’s as easy as that!

Hot Tip: Remember that when you submit information through the Mobile Passport Control app, you are certifying under penalty of law that the information is correct. This is the same as filling out a paper form or answering questions directly from a Border Control officer.

Mobile Passport Control vs. Global Entry

APC and Global Entry Kiosks — The Global Entry program is one of the Trusted Traveler programs from the U.S. Customs and Border Protection agency. Global Entry is a paid service that requires a detailed background check for approval. Image Credit: James Tourtellotte via U.S. Customs and Border Protection

Although Mobile Passport Control has some similar benefits to the Global Entry program, a few key features make each desirable. You can almost think of Mobile Passport Control as a “Global Entry Lite.”

Rather than compare the programs to decide which you should use, let’s look at why you might want to have both at your disposal. Then you can choose whichever has a shorter line when you arrive at the Customs and Border Protection checkpoint.

Global Entry is significantly more difficult to get approved for. It requires an extensive online application, a $100 application fee, a background check, and an in-person interview. Once approved, you must reapply and pay the fee every 5 years.

The extra hassle of signing up does get you a few more perks, though. With Global Entry, you get the added benefit of TSA PreCheck to help you breeze through security at the beginning of your trip.

Global Entry also uses a kiosk system that takes care of your declarations, identification match, and even your passport check without waiting in line to talk to someone.

When there is no line for the kiosks, there is no faster way to get through the Customs and Border Protection checkpoint than with Global Entry. However, with many credit cards refunding the application fee and most international passengers traveling regularly and valuing the faster checkpoint experience, there are times when you may have to wait in line for a Global Entry kiosk.

Mobile Passport Control may be the way to go in those times or when you’re traveling with family members who don’t have Global Entry. Your trip through the checkpoint will still be significantly faster than going through the regular line, and having your family members pre-registered in your app can make things even quicker.

Hot Tip: Check out our answers to the top FAQs for more info on Global Entry.

Final Thoughts

Mobile Passport Control is a great program that can really shorten the time it takes you to clear Customs and Border Protection when returning to the U.S. As long as you meet the basic requirements to sign up, getting started with Mobile Passport Control is quick and simple, with an easy-to-use app that lets you securely store information for your whole family.

If you don’t want to spend the money or go through the extensive application process for Global Entry, consider Mobile Passport Control. It provides an excellent alternative that makes returning to the U.S. a bit more pleasant.

Even if you already have Global Entry, Mobile Passport Control is free, so there is no reason not to have it set up in case the line is shorter, and it is the better option on arrival.

Download the CBP MPC app today and have Mobile Passport Control ready to go for your next international trip.

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Featured Image Credit: U.S. Customs & Border Protection

Frequently asked questions

What is Mobile Passport?

Mobile Passport Control (MPC) is a program that allows for expedited entry into the U.S. for qualified U.S. and Canadian citizens. Using the Mobile Passport app allows travelers to submit their passport and declaration information electronically to Customs and Border Protection instead of using the traditional paper form.

Is Mobile Passport Control free?

Yes, Mobile Passport Control is free. There is no cost to use the Mobile Passport service, as long as you have a compatible iOS or Android mobile device.

Can Mobile Passport Control be used in other countries?

Yes, but only at the 3 eligible Canadian preclearance locations. Otherwise, it can only be used at the 31 airports and 4 seaports of entry in the U.S.

Who can use Mobile Passport Control?

Mobile Passport Control can be used by U.S. citizens with a valid U.S. passport and by Canadian citizens with a valid Canadian passport and either a B1 or B2 visa status. You must have the Customs and Border Patrol Mobile Passport Control app (CBP MPC) installed on either an iOS or Android device with Wi-Fi or mobile internet service at the time of entry.

What is the Mobile Passport Control app?

The Mobile Passport Control app is used to communicate with Customs and Border Protection, electronically submitting passport and declaration information, allowing travelers to forego the traditional paper forms when entering the U.S. from another country. Traveler information can be stored in the Mobile Passport Control app for use on future trips.

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About Jeff Brownson

Since discovering miles and points in 2010, Jeff has traveled to over 35 countries, flying in first class, business class, and sometimes even in coach. Whether he’s staying in a hostel dorm, or in a luxury suite at a 5 star hotel, Jeff is constantly looking for the best deal to make travel as close to free as possible.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

128 comments

EludiumQ36 February 10, 2018

IMO, Mobile Passport Control is FAR superior to Global Entry:
1. There’s no application process or background check,
2. There’s no fee at all vs GE’s $100 for EACH family member,
3. There’s no time limit on its use,
4. Unlike GE which only applies to one person, with MPC the WHOLE family gets through on the one app!
5. Lines for MPC are typically smaller or non-existent compared to GE,
6. All these benefits and MPC is functionally equivalent to GE for the 25 airports it’s available!

Reply
- Patriia Keaton May 10, 2019
  
  Is MPC the same application as Mobile Passport? Ive not seen Mobile Passport referred to as Mobile Passport Control. Thanks, Pat
  
  Reply
  - Christy Rodriguez May 10, 2019
    
    Hi Pat, we know we’re answering for Eludium, however Mobile Passport Control is officially how it is referred to: https://www.cbp.gov/travel/us-citizens/mobile-passport-control
    
    It specifically notes “Mobile Passport Control (MPC) allows U.S. citizens and Canadian visitors to use the Mobile Passport app to expedite their entry process into the United States.” So essentially, they are one in the same.
    
    Reply
Luis May 10, 2018

Looks like a big thing

Reply
Masie June 1, 2018

It was the first time I used the Mobile Pass App today for entry at SFO today, June 1, 2018. There was no line, and the officer at the counter checked and promptly gave me a Mobile Pass card. Holding onto that card, I continued to move with the line to get out of the airport. However, there was another staff who took my issued card but also asked me to open my App to show him my selfie photograph there. It was not at the App any more, and it said a receipt has not been issued. The staff said I was holding up the line, and he began shouting at me rudely. Then he shouted at me again to make me move on to wait in the area in the front. He did not say, “I shall get someone to help you” which is what he should say. Even when I was waiting at the area, he kept shouting at me rudely. I was never treated like that at SFO before. Finally, another officer appeared, checked my document and nicely said everything is good, and let me pass. I asked why I could not show the selfie pic, and he said it may be a faulty App! If SFO wants to encourage us to use this App to expedite our entry into U.S., the staff should be properly trained to handle and help those who may not have everything available to show them. I showed the guy my actual passport, but he refused even to look at that. I would therefore NOT recommend the use of this App to family and friends due to my bad experience. It was quite unfortunate. I hope to get some kind of feedback.

Reply
- Jeff Brownson June 2, 2018
  
  Masie, so sorry you had that experience. Nothing like a cranky Customs or TSA agent to ruin a day of travel. I’ve only heard good things about using the app, so hopefully this was just a one time issue. If you use it again, maybe try taking a screenshot of the pic just in case, so you can pull that up if you need to. Hope the rest of your trip went better than your arrival at SFO!
  
  Reply
Bob Mansell September 30, 2018

How does one use iPhone 8 to scan a passport for mobile passport?

Reply
- Jeff Brownson October 1, 2018
  
  Bob, I can’t say for sure for the iPhone 8 since I don’t have that specific model of phone, but I would assume it works the same as other devices. Once you have downloaded the app and started to set up your profile, there will be a button that says “Scan Passport”. Select that button and allow the app to use your phone’s camera. The app should then be able to take a picture with your phone’s camera and use that information. I hope this helps. If there is a more specific problem you are having, let me know and I will do my best to help.
  
  Reply
  - Guadalupe Ramirez July 31, 2019
    
    Can you only use the mobile passport app to get in the U.S or do they still ask for your actual passport?
    
    Reply
    - Andrew Kunesh August 1, 2019
      
      Hi Guadalupe, you will still need to present your physical passport at the border. However, you will not need to fill out a paper customs form and can access a dedicated customs lane.
      
      Reply
    - Joseph Kelley January 23, 2021
      
      As of today Chicago no longer is Mobile Passport accepted.
      
      Reply
      - Jarrod West January 29, 2021
        
        Hi Joseph,
        
        According to the Mobile Passport website, it seems that ORD is still Mobile Passport eligible.
Sarah November 22, 2018

Do they still stamp your passport if you use MP?

Reply
- Stephen Au November 25, 2018
  
  Hi Sarah,
  
  Yes they will still stamp your passport.
  
  Reply
  - Dario May 11, 2022
    
    US Citizens and Residents DO NOT get their passport stamped, the mobile app is only available to US Citizens, so no, they won’t stamp your passport.
    
    Reply
Ed January 7, 2019

Hello and thanks for answering my question, I want to sigh up for Mobile Passport. Since my travel partner (wife) only have one smart phone, can both of us use this feature of Mobile Passport using one phone?

Reply
- Alex Miller January 8, 2019
  
  Hi Ed,
  
  Yes – you can setup a profile on the Mobile Passport app for your entire family. This means you can use just one phone!
  
  Reply
Teresa February 4, 2019

Hi! I lost my passport in Mexico… Can I just use this or are they going to ask for my passport?

Reply
- Erin Miller February 4, 2019
  
  Hi Teresa, the mobile passport program is designed to help travelers move more quickly through U.S. Customs and Border Protection checkpoints when they are returning to the United States from an international trip. This means the program is used once you land in the states and is only applicable at certain airports that have approved the program.
  
  You will still need a passport or other approved identification in order to get through security at the airport you are departing from.
  
  Reply
Jerry February 17, 2019

When will Detroit Michigan be added as a new city?

Reply
- Erin Miller February 17, 2019
  
  Hi Jerry, please be advised we are not U.S. Customs and Border Protection, nor are we the Airports Council International of North America. Therefore, we cannot give you a timeline as to when Detroit will be added.
  
  You could potentially call the ACI and see if they have any information for you, but I wouldn’t count on it. Their phone number is +1 514 373 1200. Drop us a line here if you find out more info!
  
  Reply
Sue Kotalik February 17, 2019

Can you load/scan passport card info in this app?

Reply
- Erin Miller February 18, 2019
  
  Hi Sue, as you can see in the main photo & explanation under the “How to Use the Mobile Passport App” heading, once you download the app, you will then be prompted to enter your information. It appears U.S. and Canadian passport holders can scan in their passports however if this scan does not work you will need to enter the information manually. Hope this answers your question…
  
  Reply
Vicki March 9, 2019

Hi,

I cannot find IAD as one of the option for port of entry. Has it been removed?

Reply
- Katie Seemann March 11, 2019
  
  Hi Vicki,
  Yes, it looks like IAD has been removed. Thanks for letting us know — we will get this post updated.
  
  Reply
M_N March 18, 2019

Why has mobile passport been discontinued at Dulles?

Reply
- Stephen Au March 19, 2019
  
  Hey M_N,
  
  We did not develop the Mobile Passport, and therefore we wouldn’t know if/why it is discontinued at certain locations. The best advice we can give is to reach out to the U.S. Customs and Border Protection and ask them. Thanks for reading
  
  Reply
Audrey March 18, 2019

Question – are you able to download the app onto 2 phones and enter the exact same information?? I am curious – my husband and I travel together, but you never know when a phone might act funny (or have a dead battery) and the other person’s phone might have to be used as “back-up”.

Reply
- Stephen Au March 19, 2019
  
  Hey Audrey,
  
  We don’t know the details of this app because we did not develop it. The best thing you can do is try it out once and see if it works. Thanks for reading.
  
  Reply
Barbara March 31, 2019

At JFK, terminal 7 last night, I used the Mobile Passport app when we landed and “submitted” a declaration electronically for me and my husband. When we got to the passport zone, there was a single line for both Mobile Passport and Global Entry. We both have Global Entry, and there were free Global Entry kiosks, so we tried to use them. It didn’t work for my husband–he got no response at all (maybe problem with the machine–others were having such problems). The machine read my passport, but denied me a receipt because, it said, I had already gone through a Port of Entry very recently. I hadn’t come through a US Port of Entry for a year, but I had used the Mobile Passport app a few minutes before. Does this mean that you forfeit the ability to use Global Entry if you submit a declaration by Mobile Passport and should wait to click the submit button until you are sure that you are going to use MP rather than GE?

Reply
- Christine Krzyszton April 1, 2019
  
  Hi Barbara. Once you have used the Mobile Passport app on arrival, submitted the information, and received the QR code, you can go directly to the customs (CBT) officer. There is no need to use Global Entry at that point as you have completed the requirements and re-entered. You can elect to use either your Global Entry or Mobile Passport.
  
  Reply
Amit April 8, 2019

I did not see IAD (Washington DC, Dulles) Airport in the list of Port of Entry. What should I select in case I am arriving at IAD?

Reply
- Christine Krzyszton April 8, 2019
  
  Hello Amit. Washington Dulles Airport has Mobile Passport active. You can use either Mobile Passport or an appropriate trusted traveler program such as Global Entry.
  
  Reply
Donna Landolf April 12, 2019

I don’t have a Passport Book. I only have a Passport Card. Can the Card be entered into the Mobile App?

Reply
- Christine Krzyszton April 13, 2019
  
  Hi Donna. Thanks for your question. Mobile Passport is an app designed for re-entering the U.S. via an approved airport or seaport. You need a passport to set up the Mobile Passport app. A Passport Card cannot be used for international air travel or setting up Mobile Passport.
  
  Reply
  - Jim Eads April 20, 2019
    
    Then why is the Miami Seaport listed as a location where Mobile Passport can be used???
    
    Reply
    - Christy Rodriguez April 20, 2019
      
      Hi Jim, the Mobile Passport App can only by used with a U.S. Passport (and Canadian visitors as well). In order to use the Mobile Passport at any of the 3 seaports where it is available (including Miami Seaport), you must have a Passport – a Passport Card would not be sufficient.
      
      You can still use a Passport Card for travel where it is valid (Canada, the United States, Mexico, the Caribbean, and Bermuda), however you would not be able to use the Mobile Passport App upon your re-entry to the U.S.
      
      Hope this helps.
      
      Reply
    - Christine Krzyszton April 21, 2019
      
      You are correct, Jim. I have added Seaports to my answer for more clarification. Thank you.
      
      Reply
Sandy Blankenship April 13, 2019

I have tried many times to use Mobile Passport and I’ve never received a response or clearance! I always end up using my Global Entry. Why do I never get an answer or clearance?

Reply
- Christy Rodriguez April 14, 2019
  
  Hi Sandy, Mobile Passport is an app that can be found in the App Store on your phone. There is no approval process for this – you would just download the app and enter all of the necessary information. Full instructions on how to do this can be found in the article above.
  
  It is not available at all airports though, so we recommend checking above for which airports you can use this at.
  
  Thank you!
  
  Reply
Patrick April 23, 2019

Mobile Passport updated their app today. They now have a premium version, you can no longer store your Passport data without upgrading, allows you to store and manage all of your families Passports in one app (device), Ad Free. $14.99/Year after a 7 day trial. I don’t see the value in it, especially when they take away something you had for free and charge you for it now. You can still use the free version, no passport storage though so you have to enter it every time you want to use it.

Reply
- Toby Plumb April 23, 2019
  
  Hi Patrick – thank you for sharing the news today. This is disappointing for all of us mobile passport users. We are updating the piece.
  
  Reply
LeeAnn April 23, 2019

I read that once you submit your information you receive an electronic receipt that contains an encrypted barcode. This should take only a few seconds to get and will be valid for 4 hours.

Does this mean you need to arrive at your USA city airport within 4 hours of submitting it, or does it mean you only have 4 hours to print it out?

Thanks

Reply
- Christy Rodriguez April 24, 2019
  
  Hi LeeAnn, your bar code will be good for 4 hours once you enter in all of your information. The Mobile Passport App actually notes that this needs to be done upon arrival to the US. Personally, I like to submit the information while taxiing to the gate or while waiting for everyone to deplane the aircraft. You will get a bar code confirming that this was successful.
  
  Your bar code doesn’t need to be printed. You can simply show your passport to the Customs and Border Protection officer who will also scan the bar code on your phone. Hope this helps!
  
  Reply
LeeAnn C Doppel April 23, 2019

Is the airport city list above updated? I will be landing back in the USA at the SLC airport.
Thanks

Reply
- Christine Krzyszton April 24, 2019
  
  Hello LeeAnn. I just checked the Mobile Passport App and SLC is not one of the listed airports.
  
  Reply
Igor May 5, 2019

I got this application 2-3 years ago and have used it 3-4 times on my trips. It was good that I did not need to enter my password information every time. I loved just to select my airport, company and flight number and go. All other information was on my phone and I used it. I had info an myself and my wife. Lines were Ok, quicker for 5-10 min then regular gates. (I was coming through JFK).
I just had another trip 2 weeks ago and was looking forward to use it again and to save some time.

Unfortunately it did not work as I have expected.
1. When I wanted to enter information about my trip and be ready to go through the control, the application did not let me go through process until I will select between 2 options:
A. upgrade to plus version ($14.99 every year) or
B. stay with a free version.
It is Ok, but biggest surprise was that, if I choose to continue with my free version, warning pop up that ALL MY INFORMATION including passport information WILL BE DELETED, meaning I have to enter everything over again and will have to do it every time in the future. As I have mention, I have used this application before and I never needed to reenter my data again. This was one of the big pluses of the application. So, I found myself in airport with choice to select Plus Version and pay or not to pay and reenter all data about 2 of us because if I proceed my current data will be deleted! Reentering data means time. So. what is the gain?
Eventually, I decided to pay and it was nice to find out that I still have 7 days free trial for it and do not need to pay now.
2. When I got into Mobile Passport line in JFK, we found ourself behind approximately 30-40 people line to get through Mobile Passport gate. It is interesting, that it was at least 16-18 gates open if you do not have Mobile App and ONLY one if you do. So, more people get an application, more problem we will have. Line was moving pretty slow and after 10 min of. waiting we decide to leave it and to go to regular lines (which had much less people and were moving faster), but found it is not easy because you are between 2 boards on the left and right which are separating you from regular lines. We realized that we are trapped and the only way to finish is to continue through this gate. In approximately 25-30 min in line, we got to the person at the gate. I was surprised that he did not care about our mobile pass. He checked our passports and then started to ask all questions one by one which we have answered in our mobile passes. After we answered them, he documented all, scanned our passports and only after that he checked mobile pass and let us go.

So, If you travel across the border multiple times a year, may be it worse it, If you like most of us and doing trip once in a while (more then once a year) it will cost you $14.99 each time or you will need to spend time entering all data over again. I feel that they doing this only for one purpose – force you to select Plus Version and collect extra money for the application, because otherwise why to delete your data, it is there…
More customers will use it, longer lines will be and you again under mercy of the agent at the gate how fast he/she will process you.

Reply
- Christy Rodriguez May 5, 2019
  
  Hi Igor, as you noted, Customs and Board Protection made changes to the Mobile Passport app as of 4/23/19. These changes included a significant decrease in accessibility to the free app and added in the paid version that retains all of your information. This was a disappointment to all of us here at Upgraded Points as well.
  
  Ultimately, there is still a free option with Mobile Passport, which is nice even if you have to re-enter all the information each time. Other similar options, like Global Entry, are $100, but valid for 5 years. This might be a good option for you as lines are usually much shorter. In addition, many credit cards will pay for your application as well.
  
  Thank you for noting your experience, it may help some of our other readers in deciding if the upgrade is worth it for them as well.
  
  Reply
  - Leigh January 6, 2021
    
    CBP does not run or own the program.
    
    Reply
    - Christy Rodriguez January 7, 2021
      
      Hi Leigh, CBP does operate the Mobile Passport Control program: https://www.cbp.gov/travel/us-citizens/mobile-passport-control
      
      Reply
Walter May 7, 2019

If I am a citizen and my spouse is just a resident and through the app I try to use the ‘family’ feature, does anyone know if we are still able to utilize the app? I understand that one must be a US Citizen but didn’t know if everyone on the family needed to be one as well. Anyone have any insight on this?

Reply
- Christy Rodriguez May 8, 2019
  
  Hi Walter, currently only U.S. citizens (with a valid U.S. passport) and Canadian visitors (with both a valid Canadian passport and B1 or B2 visa status) are able to use the Mobile Passport app. I am not sure if your spouse is from Canada. If not, unfortunately they would be unable to join in on the “family” side of the app. Sorry about that!
  
  Reply
Jarid May 11, 2019

San Diego no longer has Mobile Passport, as of my international arrival 10 May 2019. I was told if I use Mobile Passport and Global Entry in the same visit (not knowing which line would be shorter) it can deny your global entry use on that visit. Why did San Diego take out its Mobile Passport?

Reply
- Christy Rodriguez May 11, 2019
  
  Hi Jarid, San Diego is still listed as having Mobile Passport available as of today: https://mobilepassport.us/
  
  There were recently changes to the Mobile Passport app though, so I would make sure you have the most current version.
  
  Also, have never heard of “denying” global entry upon your re-entry to the U.S. if you also fill out a Mobile Passport form. In fact, sometimes the Global Entry and Mobile Passport lines are combined. I’ve done this many times myself and just chose the shortest line. Hope this helps!
  
  Reply
  - Leigh January 6, 2021
    
    If you do MP then the GE kiosk will not issue you a receipt as you have already entered using that system.
    
    Reply
Keem May 15, 2019

Does Dominican Republic allow MP?

Reply
- Christy Rodriguez May 15, 2019
  
  Hi Keem. Mobile Passport is only valid in the U.S. at the airports/seaports listed above. You would be able to use it upon your return if you will be returning to one of those locations though!
  
  Reply
  - Tina December 14, 2021
    
    I travel quite frequently and have used it since its conception. The more I have traveled the less frequently it is actually used. I would say my last 10 trips coming back into ORD, IAD, and EWR I used it. However, when I got to the agent, a regular form was given to me by the agent that I had to fill out. The agent retook my picture and everything. On my trip before last though IAD, I was told by BP they don’t do it anymore. The agent said he is not sure why it’s still being advertised because it is no longer acceptable. I just got back and the worker in the terminal was asking for mobile passport people to go one way. However, I went the normal way. I didn’t even have to fill out a declaration form.
    
    Reply
Mike May 27, 2019

Hello! I’m going to be returning to the US from the UK on an American Airlines ticket, but the actual carrier will be British Airways. In the list of carriers in the app, American is not listed but British is. I suspect that the airline I should select is the one who sold me the ticket. If that’s the case then it looks like I can’t use Mobile Passport for this trip. Should I choose British from the list? I’d rather not screw it up and waste more time at the airport.

Reply
- Stephen Au May 27, 2019
  
  Hey Mike,
  
  Yes, AA sells British Airways tickets via codeshare agreements. Keep in mind that we are not AA or British Airways. We feel that hte best option for you would be to choose British Airways. But, please double check with the appropriate customer service representatives. Thanks for reading!
  
  Reply
- Christy Rodriguez May 27, 2019
  
  Hi Mike! Here is specifically what CBP has to say. “We are approved to list only those airlines that have international arrivals at the respective port of entry. Sometimes travelers are looking for airlines that are operating under a code-share partner, so take a look at the bottom of your ticket or in the flight status box.”
  
  So basically, don’t look for the carrier you bought your ticket with, select the carrier that is operating the flight. You should be able to use Mobile Passport as long as you’re landing at an airport that has it available.
  
  Hope this helps and thanks for reading!
  
  Reply
  - Mike May 28, 2019
    
    Excellent answers! Thanks for the advice!
    
    Reply
Jeremy Carson May 29, 2019

They are no longer using Mobile Passport at SJC. When I asked on my British Air arrival, they said it was being phased out in favor of facial recognition.

Reply
- Christy Rodriguez May 30, 2019
  
  Hi Jeremy, SJC is still listed on the Mobile Passport site as of this morning: https://mobilepassport.us/#locations
  
  Facial recognition is in place at SJC. It eliminates the need for agents to scan passports manually and visually compare travelers to their passport photos. This doesn’t eliminate the need for a CBP agent to review your arrival information though, so the information provided and questions answered in Mobile Passport can’t simply replaced by facial recognition alone.
  
  Specifically on SJC’s website they note: “Travelers who use the Mobile Passport app to digitally fill-out immigration forms and customs declarations can continue to use it, but will also go through the same facial recognition process at passport control.”
  
  Not sure who gave you this information, but it doesn’t appear to be correct. Thanks for reading!
  
  Reply
Jaime Kachinsky June 4, 2019

I have mobile passport app on my phone, I will be traveling with my mother who does not reside with me and does not have a phone. Can I add her to my app even though we do not reside at the same address?

Reply
- Christy Rodriguez June 4, 2019
  
  Hi Jaime. According to Customs and Border Patrol, “The app allows for a single household to submit one MPC transaction, including answers to CBP inspection-related questions.”
  
  Since it does state “a single household” and your mother is not part of your household, it doesn’t appear that she could be added to your app. I would definitely prepare for the fact that your mother may not be able to use Mobile Passport.
  
  Ultimately, we are not CBP, so I would recommend you contact them directly for a definitive answer: https://www.cbp.gov/contact
  
  Reply
Larry Harris June 7, 2019

I will be going through US Customs in Aruba on my return trip to Atlanta. Can I use Mobile Pass at U S Customs in Aruba?

Reply
- Christy Rodriguez June 7, 2019
  
  Hi Larry, there is no U.S. Customs in Aruba – you will go through Aruba customs.
  
  Mobile Passport is only good in the U.S. at the locations noted above. You will only be able to use Mobile Passport upon your return to the U.S. – not upon arrival to other countries.
  
  Hope this helps!
  
  Reply
- Christy Rodriguez June 7, 2019
  
  Hi Larry. I wanted to follow back up with you as I realized I may have misunderstood your original question!
  
  There is pre-clearance available in Aruba, but this isn’t compatible with Mobile Passport. On the other hand, if you have Global Entry, you can use this as part of the pre-clearance process for your return to the U.S.
  
  Again, thanks for reading Larry!
  
  Reply
roger branker June 12, 2019

My family of four is traveling from Cancun to JFK. Will the passport info & photos need to be entered to the mobile passport free app on the plane or can it be entered before departure and submitted with CBP questions after arrival?

Reply
- Christy Rodriguez June 12, 2019
  
  Hi Roger! Customs and Border Patrol specifically notes that all information will need to be entered upon arrival back into the U.S. In addition, the barcode that you will receive after submission only lasts for 4 hours. Since you noted that you’re using the free app, this information can’t be stored and will all need to be entered once you get back into the US – not before you leave.
  
  Hope this answers your questions and enjoy your trip!
  
  Reply
Tom Johnson July 11, 2019

I am trying to upgrade to Mobile Passport Plus, but when I do it insists that I enter my “Company Code.” I don’t have a company nor do I have a code other than the PIN I use to get into the app. So what’s a “Company Code” and where do I get one?
Thanks.

Reply
- Jarrod West July 13, 2019
  
  Hi Tom,
  
  That is very bizarre as a company code should not be required in order for you to upgrade to Mobile Passport Plus. I would suggest that you contact the Mobile Passport support by sending an email to [email protected]
  
  Reply
Nancy July 25, 2019

Before my recent flight from Europe into SFO, I was disappointed to see that I would have to upgrade to the Plus version of Mobile Passport, or lose our passport information. I chose the free version, expecting that we may not have time to enter our passport info before customs. But since the app mentioned the info being saved for four hours, we decided to enter it all while still in the air. I had to manually enter everything, since the passport scan isn’t available with the free version, but it was all still there upon landing and turning on my data. Then while taxiing, I just had to enter in my trip, answer the questions and submit. So even though it’s a pain to type in everything and take a selfie during the flight, at least I had plenty of time to do it. I think I’ll continue using the free version.

Reply
- Christy Rodriguez July 25, 2019
  
  Hi Nancy, thanks for letting readers know about your experience and tips for entering the information. I’m sure it will help those who were also disappointed by the recent changes.
  
  Thanks for reading!
  
  Reply
Gerald Maloney August 6, 2019

Can I use Mobile Passport for myself and my fiancée, living at two different addresses, as “family members” traveling together?

Reply
- Andrew Kunesh August 6, 2019
  
  Hey Gerald, the CBP considers family members family members people “related by blood, marriage, or adoption.” In this case, you and your fiancée will need to submit your Mobile Passport declarations separately.
  
  Reply
Karl Hannum August 13, 2019

Sounds great. Any idea if/when Detroit will be active. Thanks. Karl

Reply
- Christy Rodriguez August 13, 2019
  
  Hi Karl! Unfortunately we’re not affiliated with Mobile Passport at all – the best advice we can give you is to keep checking their website as they note they are adding new airports all the time.
  
  If you are arriving into a participating airport from an international destination, be sure to use Mobile Passport to save tons of time upon reentry! Thanks for reading.
  
  Reply
Al August 22, 2019

Hi there. Can I use the Mobile Passport in transit? I am traveling from Calgary to Paris via Seattle.
Thanks for answering my question.

Reply
- Christy Rodriguez August 22, 2019
  
  Hi Al, Seattle uses Mobile Passport, so yes you can! The app will definitely help speed up your time at customs and immigration on your layover. Hope this helps!
  
  Reply
  - Al August 22, 2019
    
    Thanks for responding to my question. I meant can I use the app before flying from Calgary to Seattle? Calgary airport is a preclearance airport, but it’s not listed of course on the app list of airports.
    
    Reply
    - Christy Rodriguez August 22, 2019
      
      Oh, I’m sorry I misunderstood. No – Mobile Passport is only available at the U.S. locations listed above. If there is preclearance, you can use something like Global Entry to expedite the process, but not Mobile Passport.
      
      Reply
Phyllis August 27, 2019

I just love Mobile Passport. I’ve used it in about 8 different US cities. However, signage is USUALLY poor or non-existent. But I just keep moving along and skip the lines hoping to find a sign or someone in the know.
Now wondering if MP is available at the San Pedro Port, World Cruise Center? I haven’t found a listing of any ports. Thanks.

Reply
- Christy Rodriguez August 27, 2019
  
  Hi Phyllis, glad to hear that you’re enjoy Mobile Passport! Yes, signage varies by airport/port, so it can be difficult to track down!
  
  Regarding ports, we actually have them listed above as well. There are only 3 ports that have Mobile Passport, and unfortunately San Pedro isn’t one of them. They are always adding in new locations, so keeping checking back here or on the Mobile Passport website!
  
  Reply
Colleen Sheldon September 4, 2019

We are flying from Amsterdam to Portland Oregon on Nov. 12. It is a 10 1/2 hour flight . Can we put all of our info into the app at the airport so that when we arrive in Portland it will all be done ? Or do we have to wait until the plane is on the ground in Portland? And will we have WiFi at that point to do it?
Thank you…

Reply
- Christy Rodriguez September 4, 2019
  
  Hi Colleen. On the Mobile Passport website they note that the information has to be completed upon arrival.
  
  However, there are two versions of Mobile Passport – one is free and one is paid. With the free version, you would need to enter all of your information on arrival into Portland. If you get the paid version (which is $14.99/yr), then you can enter your passport information before and it will store it for you. You will still need to answer the customs and border protection questions upon arrival in Portland though.
  
  Portland airport does have free WiFi as well. Hope this helps!
  
  Reply
mbh September 18, 2019

I just spent about 30 minutes reading all the most recent reviews of the (android) app. There are two big things I think people may need to know that were mentioned repeatedly: First, do not “submit” the MP info until you are SURE you do not want to use Global Entry. As one commenter above noted, it appears to be true that once you do that, you are blocked from GE as it appears you have already “entered” via MP. So, look at the lines before choosing. Also, it appeared to me that MP is losing airports, not gaining them. ATL appears to be off and on, mostly off, and others as well. Several people mentioned asking BP/Customs agents about MP and they all seemed to think it was useless and on the way out.
All of that said, I downloaded the free version and I’ll keep it handy in the event it’s ever the better option on one of those dreadful days in which the kiosks for GE are mostly not working and/or have crazy long lines.

Reply
- Christy Rodriguez September 18, 2019
  
  Hi mbh, thanks for documenting your thoughts. I’m sure it will help many readers when deciding if Mobile Passport is a good choice for them. We can’t comment on the future of Mobile Passport, but for now, it’s definitely a great (and free if you don’t have the ‘plus’ version) option for travelers.
  
  Thanks for reading!
  
  Reply
SAVANNAH R PEREZ October 5, 2019

I am having a hard time taking the picture. It says frame your face but still rejecting.

Reply
- Annette October 25, 2019
  
  Hi Jill,
  I just had the same problem and it was driving me crazy. Nothing I did helped – different background, different lighting, slowly moving the phone camera – you name it. I finally decided to press the button that lets me select the photo without having the “frame your face” line in green. It worked just fine and the app inserted my photo. I haven’t finished the questionnaire because I am not returning yet, but it looks like the photo is OK.
  Annette
  
  Reply
Jill Baumbach October 21, 2019

Hi-
I keep getting an error when taking the photo. It keeps rejecting my photo on the “Frame my Face” requirement. I have tried several times at several different distances from the camera. It’s very clearly just me in the photo (an upclose of my face with the entire head visible just like my passport photo). Any suggestions/tips?

Thank you.

Reply
- Christy Rodriguez October 21, 2019
  
  Hi Jill – sorry you’re having trouble with taking your photo. When you are taking your photo, you should see the red “x’s” become green check marks as you subtly move your phone to change the photo’s position. Our best advise is to be patient and make small tiny movements to best position the photo. Hopefully this helps you!
  
  Reply
BARRY WIELERT October 24, 2019

Can this Mobile application be used to board domestic flights requiring Special ID other than basic Drivers Licence. My DL doesn’t have that special designation and it take 3 months for an appointment with DMV, and I have misplaced my Passport, (I do have a photo copy of it). Both I can’t replace before my desired Thanksgiving November 20 flight.
Thank you

Reply
- Christy Rodriguez October 25, 2019
  
  Hi Barry. We couldn’t find any answers to this question listed on their website. We would recommend contacting Customs and Border Protection directly for the best answer for this question.
  
  There are a few ways to reach them: https://www.cbp.gov/contact
  
  Reply
Jane February 1, 2020

What happens if the airport you’re flying into–San Antonio International–isn’t one of the currently listed MP airports? I’m flying back to SATX on Monday. Any help you can provide would be great. Thanks…

Reply
- Jarrod West February 2, 2020
  
  Hi Jane,
  
  If the airport does not offer it, then you will need to go through Passport review.
  
  Reply
peter March 4, 2020

ok thanks so much

Reply
Varinnia Colemere March 18, 2020

FYI – Atlanta Hartsfield International no longer offers Mobile Passport. Otherwise, it is a great app. I have used it since it’s inception.

Reply
Bobby April 5, 2020

If I submit the Mobile Passport when I land and then discover that the regular lines are shorter can I just go to the regular lines and not use the mobile passport?

Reply
- Jarrod West April 5, 2020
  
  Hi Bobby,
  
  Yes, you can still use a regular line if you wish.
  
  Reply
patrick April 13, 2020

Does anyone know how to turn off auto renewal? That option is not in the app. I’ve checked my phone in the subscription section and it’s not there and when I go to the app store it sends me to my phone settings.
Thanks

Reply
- Christine Krzyszton April 13, 2020
  
  Hi Patrick. If you have the free version, you can just delete the app from your phone. If you have a paid subscription, here are the directions for turning off the auto-renewal: https://www.mobilepassport.us/faq/ If the link doesn’t go directly to the instructions, select “How do I determine and manage the subscription status of mobile passport plus?”
  
  Reply
Dmitri August 14, 2020

There’s now another free app out there that does the same thing as Mobile Passport/can be used in the MPC lane, plus stores your passport information for free (no need to pay for amy subscription.) It’s called CLEAR Pass, is also approved by CBP, and is free for all / doesn’t require any CLEAR subscription or membership either. Check it out, it might help you one day!

Reply
Ron February 22, 2021

On a recent trip returning through Chicago (ORD) they were no longer using Mobile Passport and the TSA officer I spoke to left me thinking they were discontinuing it permanently. Is this true and is it happening at other airports?

Reply
- Jarrod West February 22, 2021
  
  Hi Ron,
  
  There does not appear to be any information indicating that on the Mobile Passport website and I’ve not personally heard of this happening at other airports.
  
  Reply
- Jim W January 11, 2022
  
  It no longer woks at Fort Lauderdale either. I used to use it all the time, but they stopped using it. A shame.
  
  Reply
Paul Myers April 4, 2021

Passing through DFW on 4/1/21, there was no line for Mobile Passport, when asked, the person in charge told me just to stay in the regular line.

Reply
Bart Dinin April 19, 2021

This is the first time using the Mobile passport.
It says:
1. “Select Port of Entry” is that the port I’m leaving from Miami or the port I’m going to Cancun?
2. When do I fill the form out?
3. Can I do it in advance before the trip?
4. I’m thinking that it only gets filled out and used on my return and the port of entry is Miami right?

Thanks

Reply
- Jarrod West April 19, 2021
  
  Hi Bart,
  
  You’re correct that it only gets filled out and used on your return to the U.S. You can fill the form out whenever you’d like prior to your return trip. Safe travels!
  
  Reply
Ben May 22, 2021

Returning through LAX on 5/13/21 we were told the mobile passport program has no longer being used. The CBP officers we spoke to didn’t know if that was temporary or permanent. It would be great to find some info, though.

Reply
fabrizio June 10, 2021

Yesterday I landed back from abroad and the CBP officer just asked me for my passport. I asked him if also wanted to check my Mobile passport and he replied that they no longer use it because it is outdated technology. They now rely on face recognition.

Reply
Alex July 8, 2021

I just went through DFW a few weeks back and they did not have a space for mobile passport, only global entry and a regular line.

Reply
Alex V August 27, 2021

I’ve been using Mobile Passport for many years and it has been a tremendous time saver. However, this was completely different at MSP yesterday. There were only 2 options, Global Entry or everyone else. There was no distinction between American citizens and foreign nationals, everyone else stood in the same line. It felt like a push for more people to apply for Global Entry.

Reply
Bryan September 5, 2021

When did they stop using Mobile Passport at the Atlanta airport? Do you think Mobile Passport will be implemented at the Atlanta airport again by November?

Reply
- Jarrod West September 6, 2021
  
  Hi Bryan,
  
  We cannot say for sure one way or the other, as we do not have any connection to Mobile Passport. But if Atlanta begins to accept Mobile Passport again we will definitely update this post to indicate that. Safe travels!
  
  Reply
Badgerboy October 10, 2021

Just arrived at Chicago O’Hare international terminal 5 and they don’t accept MPC anymore. RIP. Good ole long lines were back.

Reply
Jim Middleton November 3, 2021

Purchased the app but was told by a rude CBP employee that Phoenix was not doing Mobile Passport. I’ve had this same experience 3 separate times in Phoenix. Don’t waste your money on the paid version. If CBP is not going to use it, they should post that information on the website.

Reply
Peter December 15, 2021

I came through ORD yesterday and they don’t accept mobile passport processing. They said it was due to pandemic.

Reply
- Max Weber May 15, 2022
  
  Airside mobile passport is longer accepted by CBP. Download the new CBP MPC app online.
  
  Reply
Brian Trumbo May 30, 2022

CBP MPC is a joke. Flew in on United to Newark airport and updated my mobile passport app to the CBP MPC app. Loading passport was easy however there are no mobile passport lines and you must stand in the same customs lines as everyone else. After waiting in line for 45 + minutes officer said the app is meaningless and must still see your passport and ask you questions. Don’t waste your time at Newark using this app.

Reply
M. Webb June 14, 2022

I flew into Seattle last week. I have been using the new CBP MPC. No signage for Mobile Passport anymore. Both the airline agent and the emigration agent told me that Seattle no longer has Mobile Passport. Bummer.

Reply
MBB August 9, 2022

Mobile passport/MCP used to be a breeze but no longer seems to work at JFK. The customs people don’t seem to know what you are even talking about (in spite of there still being ads for it in the security area) and there are no longer any official posted signs or dedicated lane. I flew into JFK last night and had to wait in line nearly 2 hours as there was no longer a mobile passport option. I am going to just bite the bullet and get Global entry.

Reply
Donna August 13, 2022

ORD doesn’t accept it anymore. I flew in yesterday and we were in line for at least 30 min.

Reply
andre Ko August 24, 2022

I had the exact same experience as MBB yesterday at JFK. The blue floor striping directing mobile passport users to the center windows has been removed. Neither the staff nor the agents could/would explain the status of mobile passport. The app itself functioned but to no avail.

Reply
Mark October 30, 2022

If I use the app to go through preclearance in Montreal do I need to do it again and generate a new QR code when I go through customs in Chicago? Or is the QR code I got in Montreal just used again going through Chicago?

Reply
- Jarrod West October 31, 2022
  
  Hi Mark,
  
  To my knowledge, you will need to generate a new code. Thanks for reading!
  
  Reply
Cw January 11, 2023

I used this app in Houston Monday and worked perfectly. Went straight to front of line passing at least 60-80 people. My cousin used it in Phoenix with same results. But her sister tried at LAX and they said its not accepted anymore. No help or info why either. But fyi- as of Jan/9/2023- Houston and Phoenix both work.

Reply

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