Edited by: Keri Stooksbury
& Kellie Jez
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Citi ThankYou Points are one of the 5 major transferable points currencies on the market (the others being American Express Membership Rewards, Chase Ultimate Rewards, Marriott Bonvoy, and Capital One Miles) … and their value comes from their flexibility.
In this post, we’ll look at some of the top frequently asked questions about Citi ThankYou Points — the best ways to use them, where you can transfer them, how long points transfers take, and many more.
Let’s dive right in.
Participating cardholders can redeem the points for different options, such as hotels, flights, cruises, rental cars, and outdoor activities, just to name a few.
What’s most important to note is that the cards that allow you to earn ThankYou Points don’t offer the same value when redeeming your ThankYou Points. We’ll tell you more about this later.
To earn Citi ThankYou Points, you need to be a holder of a Citi credit card that’s part of the ThankYou Rewards program. Here’s a list of Citi credit cards that are eligible for the Citi ThankYou Points Rewards program:
There are additional cards — the Citi Prestige® Card, Citi Rewards+℠ Student Card, Citi ThankYou® Preferred Card, AT&T Access Card From Citi, and Sears Mastercard® with ThankYou® Rewards — that are no longer available for new applicants.
The value of your ThankYou Points depends on the credit card in your possession. Certain cards unlock better capabilities for your points than other cards.
Having an eligible banking relationship with Citi can generate ThankYou Points, too. But as of July 2022, new Citibank checking accounts cannot be enrolled in the ThankYou Rewards program.
Hot Tip: No matter which card you have, you can redeem ThankYou Points for cruises, airfare, car rentals, and other travel-related things.
Many Citi cards offer new cardholders a welcome for spending a certain amount within a specific period of time.
The following is a breakdown of the rewards cardholders earn after spending the minimum amount.
Frequent flyers will enjoy 3x ThankYou Points at restaurants, gas stations, supermarkets, air travel, and hotels.
The Citi Premier® Card is an excellent option for anyone looking for an all-around travel rewards credit card. The card helps you earn points fast with great 3x bonus categories such as restaurants, supermarkets, gas stations, airfare, and hotels. Plus, it offers access to airline and hotel transfer partners, doesn’t charge foreign transaction fees, and has a reasonable annual fee!
This no annual fee card rewards cardholders for everyday purchases. Earn bonus points at supermarkets and gas stations, plus your points are rounded up on every purchase.
Great card for the average spender with no specific focus category; worry-free cash-back earning on everything!
The Citi Double Cash® Card has long been one of the top cash-back credit cards on the market, and the card now has the ability to earn Citi ThankYou Points!
This means that cardholders of the Double Cash card will now earn 2% on every purchase with unlimited 1% cash back when you buy, plus an additional 1% as you pay for those purchases. Cash back is earned in the form of ThankYou Points. This means each billing cycle, you will earn 1 ThankYou point per $1 spent on purchases and an additional ThankYou point for every $1 paid on your purchase balance as long as there is a corresponding balance in your Purchase Tracker.
Citi has turned the Double Cash card into a top choice for those who are looking for an everyday, no-fuss credit card.
Earn big on purchases in your top eligible spend category, up to the first $500 each billing cycle, with no annual fee!
The Citi Custom Cash® Card is inventive when it comes to cash-back credit cards. Instead of earning a set amount of cash-back on predetermined bonus categories, the Citi Custom Cash card earns 5% cash-back on your highest eligible spend category each billing cycle, without an annual fee.
Thanks to that unique perk, you’ll never need to worry about whether you’re using the right card for the right purchase, as your Citi Custom Cash card will always pay you 5% back on whichever category you end up spending the most on each month.
The total number of ThankYou Points earned for the cards above will depend on your purchase or spending activities.
The Citi ThankYou Rewards program is a reliable way of getting rewards for your spending activities. Here are the earnings offered per currently-available card:
|Citi Premier Card||
|Double Cash Card||
|Citi Rewards+ Card||
|Citi Custom Cash Card||
Yes, you can purchase Citi ThankYou Points, but it’s rarely a good deal. Citi ThankYou Points cost 2.5 cents a piece, and are sold in 1,000-point increments … so you’re paying more than they’re worth.
That said, if you’re just shy of points for a particular redemption, purchasing points could make sense. So it’s nice to know you have the option to do so.
Yes, you can transfer your points to any of the program’s participating travel partners.
If you’re a Citi Premier card or Citi Prestige card (no longer open to new applicants) holder you can redeem your ThankYou Points when booking a flight.
Here are the Citi ThankYou transfer partners, along with the transfer times from Citi to each partner:
|Citi Transfer Partner||Min Transfer||Transfer Ratio||Transfer Time|
|Aeromexico Club Premier||1,000||1:1||Almost Instantly|
|Air France / KLM Flying Blue||1,000||1:1||Almost Instantly|
|ALL - Accor Live Limitless||1,000||2:1||Almost Instantly|
|Avianca Airlines Lifemiles||1,000||1:1||Almost Instantly|
|Cathay Pacific||1,000||1:1||Almost Instantly|
|Choice Privileges||1,000||1:2||Almost Instantly|
|Emirates Skywards||1,000||1:1||Almost Instantly|
|Etihad Airways||1,000||1:1||Almost Instantly|
|EVA Air||1,000||1:1||2 Days|
|JetBlue Airways||1,000||1:1||Almost Instantly|
|Qantas Airways||1,000||1:1||Almost Instantly|
|Qatar Airways||1,000||1:1||2 Days|
|Singapore Airlines||1,000||1:1||2 Days|
|Thai Airways||1,000||1:1||4 Days|
|Turkish Airlines||1,000||1:1||Almost Instantly|
|Virgin Atlantic||1,000||1:1||Almost Instantly|
|Wyndham Rewards||1,000||1:1||Within 24 Hours|
Smart travelers understand that Citi ThankYou Points are valuable and can be used in various ways for travel.
ThankYou Points are more valuable when you transfer them to airline partners, however, they can also provide good value when redeemed for travel via the Citi ThankYou portal.
Citi ThankYou cardholders can redeem points for flights through the Citi ThankYou travel portal for hotels, cruises, and airfare at a rate of 1 cent per point.
If you’re a cardholder of an eligible Citi ThankYou card, you’re eligible to redeem your points.
To redeem your ThankYou Points, do so via the Citi ThankYou travel portal. Travelers can redeem their points for hotels, rental cars, cruises, flights, and other activities.
With Citi ThankYou Points are redeemed towards travel costs, you don’t have to deal with award charts or search for available dates because you’re essentially purchasing a ticket at cash cost.
This makes it the perfect reward scheme for last-minute travel or booking travel during peak times when airline availability might be limited.
You can also redeem ThankYou Points by transferring them to a variety of airline and hotel partners which we’ll cover shortly.
Hot Tip: Keep in mind that transferring points to a specific airline doesn’t limit you to that particular airline. You can also fly on other airlines that are a part of the same alliance.
For example, you can transfer miles to Cathay Pacific and redeem them on American Airlines, or transfer to Thai Airways and redeem them on South African.
There’s at least 1 transfer partner in each of the major alliances, which essentially allows you to use any major airline worldwide as part of these transfer partners.
To purchase a revenue flight ticket or hotel stay, the Citi ThankYou travel portal functions pretty much like any other online travel agency web portal. You can book hotels, cruises, flights, and rental cars all in one place.
To redeem your Citi ThankYou Points, follow these steps:
Booking a flight through the Citi ThankYou travel portal is simple.
Just follow these steps:
You’ll note that the results are listed from the least expensive to the most expensive. On the right side of the display screen, you can view the price of each flight and the Citi ThankYou Points needed to book it.
To book your flight, click Select. The platform will give you an option to use your Citi ThankYou Points to pay for your flight. You can also pay with a combination of cash and points.
To complete your purchase, click Add to Itinerary. Once you’ve typed in your personal details, your transaction will be complete.
Booking a hotel is easy. Simply follow these steps:
The web platform has a filter function that allows you to filter the results by amenities, price, and rating. From the results, you can also view discounts and special offers.
Once you find the hotel you want, click Choose Room.
When it comes to payment, you can choose to pay for the room with ThankYou Points or a combination of points and cash.
After selecting a room, the platform will redirect you to a checkout screen. Here, add your personal details and complete checkout.
Hot Tip: It’s important to always check the cancellation policy before booking. If it’s a nonrefundable reservation, you won’t be able to get your points back.
Along with flights and hotel rooms, you can also book rental cars through the Citi ThankYou travel portal.
When the results are returned, they’ll be listed from the least expensive to the most expensive. The platform has a filter function that allows you to filter the results using the following options: car types, car options, and rental company.
Click Apply filters and a new set of results is displayed. To book a car, click Book this car, customize the payment options, add your personal details, and complete the checkout process by following the prompts.
Unlike flights, rental cars, and hotels, the ThankYou travel portal doesn’t allow you to book cruises online. But, it does give you an opportunity to browse different cruise deals.
To get started, click Cruise from the travel tab and begin browsing available deals.
The screen will even display featured cruise offers at the bottom. To refine your search, you can specify a cruise line or a destination.
Click on View Cruise Details to learn more about the cruise. If you find an offer that’s a good fit, call Citi to book the cruise.
Not only can you book hotels, rental cars, and flights through the Citi ThankYou travel portal, but you can also book outdoor activities and local sightseeing.
To find an activity that fits your style and budget:
Your search results will list all of the available activities within your specified date range.
When you select an activity that interests you, you’ll be given the name of the activity, category, and price in cash or Citi ThankYou Points. Book the activity and if you have any questions about booking or travel, contact the support team at Citi.
Citi ThankYou Points can be used to supplement for cash when booking flights, rental cars, hotels, cruises, and outdoor activities. As such, you need to understand how to track how many points you’ve earned. Citi has created an easy-to-use ThankYou Points platform where you can do just that.
To track your points, simply log in to your Citi account using your credentials. On the right side of the display screen, you should see a panel. The panel lists all your Citi cards plus points earned for each card. To get a summary of your points, click Points Summary.
Your ThankYou Points are set to expire 60 days after the closing of your account (if you close it). Failure to do so will forfeit your points.
Keep in mind that any account activity maintains your points and account. As long as your card is open and active, your points won’t expire. If you transfer them to an airline, you’re then under the policies of that particular airline, however.
If you hold a Citi Premier card or Citi Prestige card, you can transfer the ThankYou Points you earned from your eligible banking activities to another individual. The Citi ThankYou Rewards program allows you to transfer up to 100,000 points every calendar year. ThankYou Points transferred from another person are eligible for 90 days and will expire if not used within that period.
Hot Tip: What you need to know is that ThankYou Points earned cannot expire as long as you have the card active. To avoid paying an annual fee, downgrade your card instead of closing your account.
Citi cardholders can use their ThankYou Points for shopping. The program partners with several retailers such as Amazon, Best Buy, and 1-800-Flowers, among others. Citi also has its own online shopping platform where you can redeem your ThankYou Points for goods.
While this opportunity is made available to customers, redeeming points for shopping lowers the value of your points.
Instead of the 1 cent per point that’s rewarded when booking flights, cruises, hotels, and rental cars, shopping rewards are much less than 1 cent per point.
If you don’t want to spend your points on travel, you still have a shopping option. Redeeming your points for gift cards can give you the same value as purchasing travel. Instead of purchasing goods from a retailer, simply buy a gift card and you’ll receive a 1 cent per point value.
Yes, you can. Citi allows its cardholders under the ThankYou Points Rewards program to redeem their points in exchange for cash.
ThankYou Points are worth 1 cent each when you redeem them for a statement credit.
If you’re not interested in redeeming your Citi ThankYou Points through transfer partners, where you can often get higher value, then redeeming for cash-back can be a great option.
Yes, it is.
The ThankYou Rewards program has different transfer partners than the 4 other main transfer programs — American Express Membership Rewards, Chase Ultimate Rewards, Marriott Bonvoy, and Capital One Miles.
Each of these programs is unique in its own right, though Citi ThankYou is certainly considered one of the major rewards programs.
No, there are no fees associated with the transfer of ThankYou Points to participating partner programs. With the Citi ThankYou Rewards program, you can transfer all your points even when you plan to shut down your account. Basically, the program offers value to all customers.
No, Citi does not allow ThankYou Points to be transferred directly to another airline loyalty account. To do this, share the points with that person and then they can transfer them from there to their airline loyalty program of choice.
For you to transfer your ThankYou Points to a loyalty program, the name on the accounts must match.
No, Citi does not allow ThankYou Points holders to combine 2 or more ThankYou Points accounts (such as with 2 friends). However, you can share the points using a points transfer.
If you hold multiple Citi cards, the points will be pooled into 1 account, so there really shouldn’t be too much of a reason for you to want to combine 2 Citi ThankYou accounts.
It depends on the billing cycle. ThankYou Points earned from new purchases are reflected in your account on the next points summary. For your bonus points, this takes 1 to 2 billing cycles, which is approximately 30 to 60 days.
Yes, you can. If you have an eligible Citi credit card participating in the ThankYou Rewards program, you can use your ThankYou Points when shopping at Amazon.com.
As an eligible participant of Citi’s ThankYou Rewards program, you’re automatically enrolled in Shop with Points.
To get started, link your Citi credit card to your Amazon.com account. You can also register by linking your Amazon account and ThankYou Points account. Once you have linked the accounts, you can begin making purchases with points.
A word of caution: Redeeming your ThankYou Points for shopping is not a good idea. Why? Instead of redeeming 1.25 cents to 1.6 cents per point, you’ll redeem $0.005 per point.
For a better deal, redeem your ThankYou Points for gift cards at participating retailers, or, better yet, transfer them to airline partners.
Citi ThankYou Points are one of the more valuable transferable currencies in the credit card market, with many different transfer opportunities available.
If you’re looking for an all-around good points-earning option, a Citi ThankYou card is definitely worth a spot in your wallet for sure.
If you have any questions about your Citi ThankYou Points account or your credit card specifics, contact the ThankYou Service Center at 800-THANK-YOU (800-842-6596), and the representatives there would be glad to assist you.
The information regarding the AT&T Access Card From Citi and Sears Mastercard® with ThankYou® Rewards was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information for the Citi Prestige® Card has been collected independently by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Citi Rewards+℠ Student Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information for the Citi ThankYou® Preferred Card has been collected independently by Upgraded Points and not provided nor reviewed by the issuer.
Here’s a list of Citi credit cards that are eligible for the Citi ThankYou Points Rewards program: Citi Premier card, Double Cash card, Citi Rewards+ card, and Citi Custom Cash card.
The following cards are no longer open to new applications: Citi Prestige card, Citi Rewards+ Student card, Citi ThankYou Preferred card, Citi AT&T Access card, and Sears card with ThankYou Rewards.
Yes, they can be a great addition to your miles & points strategy. According to our latest valuations, Citi ThankYou points are worth 1.6 cents a piece. Given their flexibility, having ThankYou Points in your arsenal can allow you to travel more, for less. Or, if cash-back is your thing, you can redeem your points for cash (though this won’t get you the maximum value).
Citi ThankYou Points will not expire as long as you have at least 1 of your ThankYou Points-earning cards open. If you cancel your card, you’ll have 60 days to use them before they expire. Shared points will expire 90 days from the date they are received.
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