Full List of Chase Credit Card Customer Service Numbers [2023]

If you need to make a payment on your personal or business Chase credit card, want to notify Chase of any potential fraud, or need to contact Chase Customer Service with a question, you can contact Chase using the number on the back of your card. If you’ve lost your card or don’t have it with you, you’ll need to know some critical numbers to help you.

We’ve compiled a list of essential Chase customer service numbers and some alternate contact methods so you can get in touch with Chase Bank regarding your account. The numbers vary depending on the reason for your call, but if you don’t know where to start, you can always contact the general customer service line, and they can direct your call as well.

Table of contents

Chase Personal Credit Card Customer Service Numbers
Chase Business Credit Card Customer Service Numbers
Chase Debit Card Customer Service Numbers
Chase Customer Service Alternate Methods of Contact
Final Thoughts

Table of Contents

Chase Personal Credit Card Customer Service Numbers
Chase Business Credit Card Customer Service Numbers
Chase Debit Card Customer Service Numbers
Chase Customer Service Alternate Methods of Contact
Final Thoughts

Chase Personal Credit Card Customer Service Numbers

If you need to talk to someone regarding one of Chase’s personal credit cards, here are the numbers to use.

General Customer Service for Chase Personal Credit Cards 800-432-3117 or contact the number on the back of your card for the following Chase personal credit cards:

Hot Tip: This list includes all cards that Chase currently issues. If you have a card that is not listed, it may not be open to new applicants, but you can still call the phone numbers listed or refer to the number listed on the back of your card for assistance.

To Report Lost or Stolen Card, Fraud, or Dispute a Charge: 800-955-9060

Make Payments by Phone: 800-436-7958

Verify Card: 800-432-3117 or the number listed on the activation sticker

Chase Business Credit Card Customer Service Numbers

This is the section you’ll want to use if you have a Chase business card.

General Customer Service for Chase Business Cards: 800-242-7338

You may want to also have a more direct customer service line depending on the business card you hold:

Ink Business Credit Card Services: 800-945-2028 or call the number listed on the back of your card for the following Chase business credit cards:

General Customer Service for Chase Business Credit Cards: 800-346-5538 or call the number listed on the back of your card for the following Chase business credit cards:

Hot Tip: If you don’t see your card listed above, it may be that it is no longer open to new applicants. If you have a card that isn’t listed, you can still call the phone numbers listed or refer to the number listed on the back of your card for assistance.

To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 888-269-8690

Make Payments by Phone: 800-242-7338

Verify Card: 800-432-3117 or the number listed on the activation sticker

Online/Mobile Banking Technical Support:

Inside the U.S. — 877-242-7372
Outside the U.S. — 713-262-3300

Chase Debit Card Customer Service Numbers

If you have a Chase checking account and need assistance with your debit card, here are the numbers you’ll want to reference.

Customer Service: 800-935-9935

Request or Reset a PIN: 800-297-4970

To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 866-564-2262

Verify Card: 800-432-3117 or the number listed on the activation sticker

Chase Customer Service Alternate Methods of Contact

Company Website: chase.com

Payment Mailing Address:
Cardmember Services
P.O. Box 6294
Carol Stream, IL 60197-6294

Customer Login: secure03a.chase.com

Secure Messaging: Log on to your account and click on Secure Messages in your sidebar, or head directly to the secure messaging center.

In-Person: There are more than 16,000 ATMs and 5,000 local branches — find a location near you

Twitter: Tweet questions to @ChaseSupport

Facebook: Send messages via Facebook

Final Thoughts

Use this compilation of Chase customer service numbers and contact methods in the event that you have an issue with your Chase card. Included is the customer service contact information for Chase personal credit card holders, business card holders, and debit card holders. And it includes phone numbers along with ways to contact Chase via social media and secure messaging.

The information regarding the Amazon Prime Rewards Visa Signature Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Disney® Visa® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Chase Disney Premier Visa® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Starbucks® Rewards Visa® Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Featured Image Credit: Chase

Frequently asked questions

How do I contact Chase Customer Service?

There are many ways to contact Chase Customer Service, but the fastest method is to call. Depending on the reason for your call, you may want to call the general customer service line at 800-432-3117 for personal credit cards and 800-242-7338 for business credit cards. You can also send a secure message via the website or mobile app, head to a local Chase branch, or contact Chase via Twitter or Facebook, but these may not be as fast as calling the main customer service line.

How do I dispute a charge with Chase?

To dispute a charge on your Chase credit card, you'll want to call the fraud/dispute department immediately.

For personal credit cards, call: 800-955-9060
For business credit cards, call: 888-269-8690

Chase customer service is available 24/7 to assist with your concerns.

Can I pay my Chase credit card by phone?

You are able to make payments for your Chase credit cards by phone.

For personal credit cards, you can call the number on the back of your card or call: 800-436-7958
For business credit cards, you can either call the number on the back of your card or call: 800-242-7338

This is an automated system, so it is available 24/7.

How do I verify my Chase credit card?

Once you receive your Chase credit card, you'll need to verify that you have received it. There are a few ways to do this:

By Phone: Call the number listed on your card or call 800-432-3117 for personal, business, or debit cards. You will need to enter your 16-digit card number when the system prompts you.
Online: Visit the Chase verify page or sign in to your chase.com account and find your new card under My Accounts.

Sending feedback...

Your feedback has been sent. Thank you!

We take your comments very seriously as they really help us to improve the site.

If you'd like to add a comment to this article and share your valuable feedback and opinions, please click here to leave your comment.

We really appreciate it!
- Alex & Erin

An error occurred please try again later

About Christy Rodriguez

Christy lives in San Diego with her husband and daughter. Her study abroad to Italy in college ignited her passion for travel. Luckily, her husband worked at Southwest Airlines, so they were introduced to the exciting world of “non-rev” travel. This allowed her to visit over 30 countries – mostly on standby. After he left that role, she dove into the world of credit card rewards points so that they could keep traveling for free! Besides travel, Christy’s other passion is personal finance. She holds a B.A. in Accounting and an M.S. in Finance, both from Texas A&M University. She is also a Certified Public Accountant.

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

25 comments

THOMAS E NELSON jR March 27, 2021

I received a new SW card ending in xxxx and a $199.99 charge was denied this afternoon.
It is a valid charge and I’d like to make the payment. CAN YOU HELP THE CHARGE TO BE MADE THE NEXT TIME?

Reply
- Christine Krzyszton March 27, 2021
  
  Hi Thomas. Please be advised that we are not Chase. We are Upgraded Points, a blog specializing in credit card rewards and travel resources. Please contact Chase at the number on the back of your card to resolve your issue. Thank you.
  
  Reply
Innocent Obilor May 29, 2021

How can I contact Chase card services to change my credit cards addresses to synchronize with my residential address and identity cards?

Reply
- Jarrod West May 31, 2021
  
  Hi,
  
  The easiest way would be to call the number on the back of one of your Chase credit cards. Thanks for reading!
  
  Reply
- James d Butler April 26, 2022
  
  I need to talk with a customer service rep regarding getting on line.
  
  Reply
D Anderson July 5, 2021

This site is a great resource!

I would like to let you know that Chase is no longer open 24/7 to report fraud. You may want to change your wording where you list being able to report fraud 24/7. I’ve called several different numbers including the one listed above as 24/7. I couldn’t report my card lost or stolen on the website and at first, could not block it. After about 1.5 hours, I finally got a bot to block it. I know you aren’t Chase but your website’s phone list is easier to use than theirs.

Reply
- J B August 2, 2021
  
  The fraud group (with limited hours) is 888-745-0091. Their wait time is always at least 40-50 minutes (and then the connection is bad).
  
  Reply
Lynn Ardner September 6, 2021

I need to talk to a representative to give authorization for a pending charge. I cannot get to a live person no matter which number I use. The automated system is horrible. Can anybody suggest anything?

Reply
- Jarrod West September 6, 2021
  
  Hi Lynn,
  
  You’ve called the number on the back of your card and were still unable to speak to a person? If you say “customer service” during the dialogue options they should connect you right through to someone.
  
  Reply
jessie October 18, 2021

Chase makes it extremely difficult to contact a live representative. Poor customer service!

Reply
- Neil December 22, 2021
  
  Completely agree. Just finding a number to get in touch with them is a pain.
  
  Reply
  - alyce January 11, 2023
    
    I HATE CHASE–all you get is the run around with them
    
    Reply
Dennis Habern November 11, 2021

This month, November 2021, I attempted to log in to my Chase online secured account to make a payment, but could not log on. What can I do to log on to my account? As far as I have researched
Chase Customer Support, I have not located an email where I can inform Chase that I cannot log on to my online secured account. Why not? There should be an alternate method to contact Chase, when I cannot log on to my account. Please me as soon as possible, because I have to make my December 2001 payment next month. Thank you. Sincerely, Dennis P. Habern

Reply
- Christine Krzyszton November 11, 2021
  
  Hello Dennis. Please understand that we are not Chase or affiliated with Chase. We are Upgraded Points, a blog specializing in credit card rewards, personal finance, and travel resources. You can contact Chase via Twitter @Chasesupport or message customer support via Facebook. You can also find a contact number for Chase here and also by calling the number on the back of your Chase card if you have one. There are also contact numbers available if you are calling from outside the U.S. — Business Accounts/Cards: https://www.chase.com/business/contact-us Personal Accounts/Cards: https://www.chase.com/digital/customer-service
  
  Reply
Jan December 9, 2021

I have a question about a plane ticket that I am trying to purchase through my rewards points. I would like to speak with a human please. How do I reach someone? I have tried the number on the back of my card and the customer service number ending in 9935. Please help me.

Reply
- Christine Krzyszton December 10, 2021
  
  Hi Jan. You’ll want to speak with a Chase Ultimate Rewards Travel customer service rep. That phone number is 877-903-0782. You’ll want to have your Chase Ultimate Rewards card that you’ll be using to book the ticket handy, as the rep will ask for it before proceeding with your request.
  
  Reply
  - Bonnie March 3, 2022
    
    I tried this number and it was a scam. Call Chase directly and then ask to be connected instead.
    
    Reply
    - Christine Krzyszton March 3, 2022
      
      Hi Bonnie. Just verified the number and it is Chase Travel. Sorry you are having difficulty.
      
      Reply
c December 27, 2021

There is something very wrong with all the contact numbers for Chase. I have now dialed a number for a fraud support line listed on my mobile app that is completely misleading, states to listen to the menu as options have changed, then states you won a $100 Walmart rewards card and to press 1 to speak to a live agent, you assume its chase just to find out after giving all your identifiable banking information it has no affiliation to chase banking, then you freak out and find the number on your card or a web page such as this after googling chase number, and see the terrible reviews, but see all the different numbers that have comments praising this site for better organization of contact numbers than chase banking themselves, then realize the fraud charges you originally called about has been forgotten, and now are so depleted and awestruck that trusting your gut to close all accounts is the only thing to do to protect against possible id theft. WHY? This is bad business.

Reply
- Theresia Ann McHugh September 4, 2022
  
  I know! I’ve spent 75 minutes already just trying to verify a charge (I no longer have use and have not used the equipment in two years…still can’t get an answer! I have written down 6 different numbers to call. This is absolutely ridiculous! I may just cancel the card! I had no idea that “customer service” was not customer friendly!
  
  Reply
Clyde Sauget December 27, 2021

Applied for a United Business card and was approved on 12/9. Have not yet received card. Cannot find any way to check on status. Every number wants a card number or account number which I do not yet have.
What a way to run a business!

Reply
Brenda Cole May 17, 2022

I need to close my husband’s chase credit card. I’m getting ready to mail in my payment, can I mail a copy of his death certificate and request to close account along with the payment?

Reply
- Jarrod West May 17, 2022
  
  Hi Brenda,
  
  I’m very sorry for your loss. Yes, you should be able to mail that info in as proof to close the account.
  
  Reply
Mary Buchanan January 20, 2023

I used my rewards to obtain 2 gift cards to be mailed to me. I have not received them and have been trying to find a way to talk with a representative to figure out what needs to be done. The support line is useless. What number will get me to a rewards rep to get this resolved? Thank you

Reply
- Jarrod West January 20, 2023
  
  Hi Mary,
  
  Based on the Chase website, the best option is the credit card customer service line at 1-800-432-3117.
  
  Reply

Earn Points

Use Points

Business Credit Card Reviews

Business Guides

Air Travel Guides

Airline Points

Earn & Use Hotel Points

Hotel Loyalty Program Reviews

Full List of Chase Credit Card Customer Service Numbers [2023]

Chase Personal Credit Card Customer Service Numbers

Chase Business Credit Card Customer Service Numbers

Chase Debit Card Customer Service Numbers

Chase Customer Service Alternate Methods of Contact

Final Thoughts