Hartsfield-Jackson Atlanta International Airport [ATL] – Everything Travelers Need To Know

BY 

Amar Hussain

- UPDATED: May 9, 2019

1. Travel Guides & Resources  / 
2. Airport Guides

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Serving more than 100 million passengers every year, Hartsfield-Jackson Atlanta International is the world’s busiest airport.

It’s the main hub for Delta and many other domestic airlines, as well as international operators such as British Airways, Lufthansa, and Qatar Airways.

Located just 10 miles from Downtown Atlanta, ATL is conveniently connected by MARTA train and bus services and has an abundance of airport parking.

If you’re looking to fly into or out of ATL, then this article will give you some useful information on airport terminals, transportation, lounges, hotels, and general airport services.

Quick Information

Airport: Hartsfield-Jackson Atlanta International Airport (ATL)

Terminals: 2, domestic and international

Domestic Terminal Address: 6000 N Terminal Pkwy, Atlanta, GA 30320

International Terminal Address: 600 Maynard H. Jackson Jr. Blvd, Atlanta, GA 30354

Distance From Downtown Atlanta: 10 miles (16.1 km)

Website: www.atl.com

Phone Number: (800) 897-1910

Destinations Served: 150 domestic, 70 international

Flight and Airport Information: Up-to-date information on departures, arrivals, and security wait times can be viewed here.

Airlines Operating at ATL

Domestic Terminal

• Alaska Airlines
• American Airlines
• Boutique Airlines
• Delta Air Lines
• Frontier Airlines
• JetBlue Airways
• Southwest Airlines
• Spirit Airlines
• United Airlines

International Terminal

• Air Canada
• Air France
• British Airways
• KLM Royal Dutch Airlines
• Korean Air
• Lufthansa Airlines
• Qatar Airways
• Turkish Airlines
• Virgin Atlantic

ATL Airport Terminals

ATL operates from 2 terminals — the domestic terminal on the west side of the airport and the international terminal located on the east side. The domestic terminal is further split into north and south, with Delta solely occupying the south terminal, and the north terminal serving other airlines.

Flights arrive and depart from a total of 192 gates split across 7 concourses: T, A, B, C, D, E, and F. Passengers can travel between concourses using the Transportation Mall (pedestrian tunnel) with moving walkways or by riding the Plane Train.

When you’re flying international or domestic, you’ll need to check-in at the respective terminal. If necessary, you can travel between the two using the Plane Train or by the shuttle bus that departs from outside the terminals.

The Plane Train stops at the domestic baggage claim area, the domestic terminal at concourse T, and at concourses A, B, C, D, E, and F, where travelers can get a connection to the international terminal.

The ATL SkyTrain connects the domestic terminal to the Gateway Center, which has 3 airport hotels and the Georgia International Convention Center. The final stop is the rental car center, which is located about 5 minutes away from the domestic terminal, and then the SkyTrain loops back to the airport.

It’s wise to use one of these transportation options as the farthest points between the domestic and international terminals can be up to 2 miles apart! Unless you fancy a significant walk before a long flight.

Hot Tip: Check out our article on how to get between terminals at Hartsfield-Jackson Atlanta international airport.

Security and Customs at ATL

As the busiest airport in the world, ATL is known for its long lines at security and customs. This is despite it being the first airport to roll out automated screening lanes.

On the day of your flight, you can check security wait times on the airport’s website which is updated frequently, and set up an email alert if these wait times change so you can plan your time accordingly.

ATL recommends that you arrive at least 2 hours before your flight if flying domestic and 3 hours for international flights to allow enough time to clear security.

There are some programs you should consider enrolling in that aim to speed up security and customs through ATL (and other participating airports).

TSA PreCheck

U.S. citizens can apply for TSA PreCheck, an expedited screening program in which ATL participates. Applicants need to apply online, pay an $85 fee, and schedule an appointment at an enrollment center for a 10-minute interview, which includes a background check and fingerprinting.

There are 3 enrollment centers at ATL, located in the main checkpoint, north domestic terminal, and the international terminal. If your application is successful, then you’ll receive a Known Traveler Number.

Enrollment in TSA PreCheck allows you to use the TSA PreCheck lanes at ATL security and to NOT remove your shoes, light jacket, belt, liquids, or laptop.

Global Entry Program

ATL also participates in the Global Entry program which expedites entry to the U.S. for U.S. citizens returning from international travel. Global Entry members are able to use entry kiosks at ATL by scanning their passport or U.S. residency card.

There’s a Global Entry enrollment center at ATL in the international terminal, arrivals level U, which also conducts interviews for conditionally approved applicants to become fully approved.

Mobile Passport

ATL has designated Mobile Passport Control lines which you can use once you’ve pre-registered. Simply set up a profile using your passport information and answer 5 questions about your trip.

Once you’ve arrived at ATL (or any participating airport), submit your data through the app, and you’ll receive an instant receipt which can be used for up to 4 hours after submission.

Clear

ATL also participates in Clear, which is a program for expedited security clearance using eye and fingerprint scanning instead of showing an ID at the security checkpoint.

Airport Lounges

If you’re flying in economy or premium economy and want to start your trip in comfort and style, you can pay to gain access to some airport and airline lounges. Most lounges include free Wi-Fi access, beverages (including alcohol), and snacks.

Hot Tip: There are also many ways that you can access airport lounges without having to pay.

Below is a list of the lounges at ATL with some useful information on opening hours, location, and the cost of a day pass.

*Hours are subject to change without notice. Lounge access may be restricted at times due to capacity.

Hot Tip: Avoid lounge entry fees by reading our article on The Best Personal and Business Credit Cards for Complimentary Lounge Access.

Priority Pass Access

The Club at ATL and Minute Suites both accept Priority Pass holders. Minute Suites offer Priority Pass holders 1 hour free. You can find Minute Suites in the domestic terminal in these locations:

• Minute Suites concourse B, near gate B16, open 24 hours a day
• Minute Suites concourse T, near gate T8, open 24 hours a day

You can find more information about obtaining a Priority Pass membership in our dedicated Priority Pass article.

Hot Tip: There are many credit cards that’ll pay for your annual Priority Pass membership (which can save you hundreds of dollars!)

Airport Dining and Drinks

There are approximately 170 cafes, bars, and restaurants at Atlanta Airport so you won’t have a hard time finding a quick bite before your flight.

If you want to do your research on what’s available before you arrive, then you can view a full list, or search by concourse or company, on the airport’s website.

Airport Wi-Fi and Charging Stations

Wi-Fi: ATL offers free Wi-Fi access to passengers. The Wi-Fi can be used anywhere in the airport and some even say it’s accessible in the Transportation Mall. Unlike many airports which limit download usage, ATL says that passengers can download presentations, stream movies, and even connect to corporate VPNs.

To connect, select the network: “ATL Free Wi-Fi wireless network,” launch your browser, and fill in the requested information.

Charging Stations: Each gate has charging stations that are free to use.

Atlanta Airport Lost And Found

ATL’s lost and found is located in the north area of the domestic terminal, opposite the American Airlines ticket desk on the upper level. If something has been found in the terminal or at the security checkpoints, then items are usually returned here for collection.

If you have lost something at one of the gates or on an airplane, then you would need to contact the applicable airline. The lost and found office can be contacted on 404-530-2148; however, the process for claiming an item is to complete and submit their lost and found form.

Additional Airport Information

Information Services: ATL has over 70 guest service representatives who are situated throughout the airport. They can be identified by their dark suits with a lime green vest. Many are situated at the main west crossover to assist with advice on flights, hotels, and onward travel.

Travelers Aid: Located in the Atrium near the Atlanta Convention and Visitors Bureau booth, HOPE Atlanta provides travel assistance such as paid and unpaid meet and greet services (depending on your circumstances), stranded traveler support, and assistance to families, the elderly, or disabled with flight connections or general information.

Children’s Play Areas: There are no dedicated children’s play areas (although it’s apparently in the works), but there are interesting sights that could entertain the kids, such as a model train exhibition in the entrance of concourse T and a 33-foot long Yangchuanosaurus dinosaur skeleton.

Baby Facilities: There are 6 private nursing pods in ATL with an electric outlet for pumps and a diaper-changing table. These are located at T7, B5, D34, E Centerpoint, F5, and F arrivals.

Lost Child Assistance: ATL doesn’t provide advice on their website, but generally in this situation, it would be best to alert an airport staff member so they can perhaps announce to arrange a rendezvous.

Pet Relief Areas: ATL has 7 indoor pet relief areas and 2 outdoor parks — 1 located at the ground transportation area of the domestic terminal and the other outside of arrivals near door A1 of the international terminal.

Duty Free: If you’re flying internationally then you may purchase duty-free items from the Duty Free Americas store located near gate F11.

Smoking Areas: ATL has numerous designated smoking areas. These can be found near gates T4, T13, B7, B24, C16, C26, E9, E17, E29. There’s also a smoking section within the Gordon Biersch restaurant and pub.

Interesting Features: ATL prides itself on its Airport Art Program, showcasing permanent and rotating exhibits. You can spot these walking through the Transportation Mall and throughout many of the concourses.

Prayer: There are 3 dedicated Interfaith Chapels providing services and quiet place for prayer. These are located on the third floor of the domestic Terminal and in concourses E and F.

Money: There are ATMs in concourse D and E and in the international terminal. Travelex currency exchange services can be found in both terminals and all concourses, except for concourse C.

Luggage: There are no luggage storage lockers at ATL.

Important Phone Numbers

Guest Relations: (800) 897-1910

Parking: (404) 530-6725

Ground Transportation: (404) 530-6674

Concessions: (404) 209-2100

Travel To and From the Airport

Transport Options

• Bus:
  – MARTA Bus 191 from and to the Clayton County Justice Center. Operating Monday to Friday, 5 a.m. to 1 a.m. and Saturdays, Sundays, and holidays from 5 a.m. to 12:30 a.m.
  – Greyhound Flightlink bus transfers to regional destinations. Operating Monday to Friday, 8 a.m. to 10 p.m., Saturdays, 9 a.m. to 4 p.m., and Sundays, 10 a.m. to 4 p.m.
• Train: MARTA Train on red and gold lines operates every 8 minutes from the end of the domestic terminal and takes 15 minutes to reach the city center.
• Shuttle: Organize a shared ride shuttle to the city or contact your hotel to see if they provide a free shuttle service.
• Taxi: Metered taxis are available outside both airport terminals. Flat fees taxi rides are offered to the Central Business District for around $30.
• Amtrak: Travel to and from ATL to Peachtree Station can be made by taking the Red Bus Northbound and connecting to Bus 110.

Directions by Car

Hartsfield-Jackson Atlanta International Airport is accessible from interstates 20, 75, 85, and 285. From Downtown Atlanta, it’s approximately a 20-minute drive taking I-75/85 South, where you’ll pick up signage for “domestic” or “international.”

Car Parking Information

Official Airport Parking

ATL has over 30,000 parking spaces available. From the airport parking, the airport can be reached by foot or by riding the airport shuttle bus.

Tickets are issued via automatic machines with fees available for hourly and daily parking. Parking options include Economy, Park Ride, and Gold Parker, the cost depends on if you want covered parking or proximity to the terminal.

Parking Options for the Domestic Terminal 

• Hourly Parking for Short-Term: Located close to the terminal entrances, the north and south parking lots are perfect for drop-offs and pick-ups, charging $3 per hour for the first 2 hours, $4 per hour for 3-6 hours, and $36 per day after that.
• Daily Parking: Accessible directly opposite the terminal, this 4-level car lot offers covered parking at a rate of $3 per hour or $19 per day.
• Economy Parking: Located a little further from the terminal than the daily and hourly parking lots, the north, south, and west economy parking lots are accessible to the terminal by foot or via the shuttle bus, which operates 6 a.m. to midnight, 7 days a week. Rates are charged at $3 per hour or $14 per day.
• Park-Ride Lots A and C: Convenient to both the domestic and international terminals, parkers can ride the free shuttle bus from the parking lots to outside the check-in area, and from the ground transportation area near arrivals, on your return. Rates are charged at $3 per hour or $10 per day.

Parking Options for the International Terminal 

• International Hourly Parking: Located close to check-in and arrivals, this car park is convenient for quick drop-offs and pick-ups and longer-term parking at a premium. This lot offers 14 spaces for alternative fuel vehicles. Rates are $3 per hour for the first 2 hours, $4 per hour for 3-6 hours, and $36 per day after that.
• International Park-Ride: Located west of Loop Road, passengers can ride the free 24/7 shuttle bus for 3 minutes to the departures area of the international terminal and back from the arrivals area. Parking rates are $3 per hour and $14 per day.

Gold Reserve Parking Program

This guarantees a reserved parking space in a dedicated area of the covered parking decks for the domestic and international terminals.

Membership is required with a fee of $408 charged on sign-up to cover 12 days of parking, plus a $200 advanced payment deposit, which is charged once your 12 days of parking have been used up.

There’s also a fee payable for the transponder that registers your car in the car park — either $25 for a window sticker or $40 for a license plate transponder. Sign up for Gold Reserve Membership here.

Off-Site and Hotel Parking

If you’re on a budget, then off-site parking is a good alternative to the official airport parking lots. Often located around 2 to 4 miles from the airport, these parking lots or airport hotels offer free shuttle services to the terminals, and many offer free cancellation.

Rates start from $6 per day, and a good booking site to use is airportparkingreservations.com that highlights customer reviews for each parking lot or hotel, distance from the airport, and operating hours.

Parking for Passengers with Disabilities

All official airport parking lots have parking spaces for people with disabilities. These are signposted within each car park with spaces closest to the airport terminals.

The Park-Ride parking option provides a shuttle bus with wheelchair access with a drop-off near the check-in area of the terminal.

Parking Contact Numbers

General parking inquiries: (404) 530-6725

Parking for passengers with disabilities: (404) 530-6725

Car Rental

The car rental center is located on the outskirts of the airport on the west side and is accessible by taking the Sky Train from the domestic terminal. Avis, Hertz, Sixt, Advantage, and Enterprise all operate rentals from ATL.

Airport Hotels

ATL has a variety of hotels suitable for all budgets and travel purposes. These airport hotels offer free regular shuttle services to and from the airport, as well as easy access to Atlanta’s transport system for public buses and trains to explore some of Atlanta’s biggest attractions.

We’ve included a list of some of the most popular airport hotels below with contact details and distance from the airport.

Airport Hotels

Top 3 Hotel Stays Using Points

If you’re looking to save some money on your next trip, check out some of the best award booking options near Hartsfield-Jackson International Airport.

At just 17,500 Marriott points per night, the Residence Inn Atlanta Airport North/Virginia Avenue is a fantastic option for travelers needing to stay near Hartsfield-Jackson Internation Airport. The hotel is newly renovated with each room offering a full-sized kitchen. Guests receive a complimentary breakfast buffet and free shuttle service to the airport.

The Hyatt Place Atlanta Airport North offers a prime location, an outdoor pool, 24/7 dining, and is pet-friendly for those of you traveling with your favorite 4-legged friend! Don’t forget, all World of Hyatt members receive complimentary breakfast at participating Hyatt Place hotels. This hotel provides exceptional value for just 5,000 Hyatt points per night.

The Hilton Atlanta Airport does its best to offer everything you could possibly need during your stay. In addition to a pool and a fitness and business center, they also include a barbershop and beauty salon and shoe shine stand. Not to mention that Hilton members with Diamond status receive access to their executive lounge which includes complimentary breakfast.

Final Thoughts

Hartsfield-Jackson Atlanta International Airport has an easy-to-navigate layout, while the Plane Train makes it quick to get anywhere within the airport you need to go.

Long security queues can be an issue, but with 3 security checkpoints in the domestic terminal, and the ability to get up-to-date information from their Trak-a-Line service, you can easily plan ahead.

Passengers have grumbled at not always being able to check-in at one terminal when flying from the other, but with the frequent shuttle bus, this makes traveling between terminals quite straightforward.

Featured Image Credit: atl.com