Airline Award Cancellation & Change Fees In-Depth [2017 Updated]

Award airline cancellation and change fees

Every airline has their own sets of fees and conditions (or not – thank you Southwest!) when canceling or changing your award flights.

We’ve scoured through many of the popular airlines, outlining for you here as much detail as we thought necessary. Below are the airline award cancellation and changes fees, which we’re regularly updating.

AeroMexico

  • Date Change Fee: $25-$26
  • Destination Change Fee: $25-$26
  • Cancellation/Re-deposit/Refund of Miles Fee: $25
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: Club Premier
  • Alliance: SkyTeam
  • Popular domestic vs. international: International

Air Canada

  • Date Change Fee: $90 CAD (~$69 USD)
  • Destination Change Fee: $90 CAD (~$69 USD)
  • Cancellation/Re-deposit/Refund of Miles Fee: $90 CAD (~$69 USD)
  • Exclusions/Waivers:
    • “Same day” confirmed changes at the airport are permitted to either an earlier or later flight on the same itinerary for $75 CAD per passenger holding either a confirmed economy, premium economy, or business class Aeroplan Fixed Mileage Flight Reward, or Market Fare Flight Reward on Air Canada, Air Canada express, or Air Canada rouge.
    • No additional mileage charges apply for changes made on the day of travel at the airport, but changes are subject to availability.
  • Close-in Booking Fee: None
  • Awards Program: Aeroplan Miles
  • Alliance: Star
  • Popular domestic vs. international: International

Air France/KLM

  • Date Change Fee; Destination Fee & Cancellation/Re-deposit/Refund Fee:
    • General Fee: €45
    • U.S.; Central and South America: $70 USD
    • Canada: $70 CAD
    • Other Countries: Equivalent of €45 in local currency
  • Exclusions/Waivers:
    • Fee waived for FlexAwards
    • *Changes not possible for Promo Awards
  • Close-in Booking Fee: None
  • Awards Program: Flying Blue
  • Alliance: SkyTeam
  • Popular domestic vs. international: International

Alaska Airlines

  • Date Change Fee; Destination Fee & Cancellation/Re-deposit/Refund Fee:
    • 60+ days prior to travel: NONE
    • Within 60 days of travel: $125
  • Exclusions/Waivers:
    • Fee waived for MVP Gold & MVP Gold 75K Members
    • *Change fee remains applicable to those traveling with the member if they are NOT booked on an award ticket using member’s miles
  • Close-in Booking Fee: None
  • Awards Program: Mileage Plan
  • Alliance: Codeshare agreements with some OneWorld, SkyTeam members, and other airlines
  • Popular domestic vs. international: U.S.

Alitalia

  • Date Change Fee: None
  • Destination Change Fee: €55 (~$60 USD) or 5,000 miles
  • Cancellation/Re-deposit/Refund of Miles Fee
    • €55 (~$60 USD) or 5,000 miles
    • Allowance for cancellation without penalty/fee and a full refund cancellation is within 24 hours after purchase, and if the reservation is made 1 week or more prior to scheduled flight departure
    • In the event of a modification to the Award Ticket to change the itinerary/class/carrier/passenger name that results in residual miles, these residual miles will be lost, and will not be refunded to the member under any circumstances.
  • Exclusions/Waivers:
    • After the departure of the flight or in event of “no-show” at the airport:
      – Change of date and/or time: €55 or 5,000 miles
      – Change of itinerary, passenger name, service class, and/or carrier: €110 or 10,000 miles
      – No-show for outbound journey, wish to take the return flight only: € 55 or 5,000 miles + integration in miles for the issuance of a corresponding one-way ticket
      – No-show for outbound journey, wish to take the return flight only with a change of the date, time, itinerary, passenger name, service class, and/or carrier: €110 or 10,000 miles + integration in miles for the issuance of a corresponding one-way ticket and/or partially used award ticket                                                                                                                                      – Change of itinerary, passenger name, service class for the return flight (when the outbound flight has already taken place), and/or carrier: €55 or 5,000 miles + integration in miles for the issuance of a corresponding one-way ticket
  • Close-in Booking Fee: None
  • Awards Program: MilleMiglia
  • Alliance: SkyTeam
  • Popular domestic vs. international: International

American Airlines

  • Date Change Fee: None
  • Destination Change Fee: $150
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • $150 for the first passenger, $25 for each additional passenger refunded at the same time
  • Exclusions/Waivers:
    • Fee waived for AAnytime Awards when retaining the same type of award
    • Fee waived for Executive Platinum Members
  • Close-in Booking Fee:
    • If you book (or change) your outbound award travel date within 21 days of the departure (or original booking date), a $75 award processing fee will apply, provided the new date is valid for the original award type claimed
    • Waived for Executive Platinum, Platinum Pro, Platinum, and Gold members using miles from their account
  • Awards Program: AAdvantage Program
  • Alliance: OneWorld Affiliate
  • Popular domestic vs. international: U.S.

ANA

  • Date Change Fee: None
  • Destination Change Fee: None
  • Cancellation/Re-deposit/Refund of Miles Fee: 3,000 miles
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: ANA Mileage Club
  • Alliance: Star
  • Popular domestic vs. international: International

Avianca/TACA

  • Date Change Fee: $150
  • Destination Change Fee: $150
  • Cancellation/Re-deposit/Refund of Miles Fee: 3,000 miles
    • $50
    • Awards acquired through “Seats On Offer” or any combination thereof are not reimbursable
  • Exclusions/Waivers:
    • $25 ticketing fee for all awards flights booked (online and phone)
    • *Change of name not permitted for awards flights
  • Close-in Booking Fee:
    • $25 ticketing fee for all awards flights booked (online and phone) regardless of date
  • Awards Program: LifeMiles
  • Alliance: Star
  • Popular domestic vs. international: International

British Airways

  • Date Change Fee; Destination Fee & Cancellation/Re-deposit/Refund Fee:
    • England: £35 GBP
    • Ireland/Most of Europe: €42.50 EUR
    • North America: $55 USD + additional £15/€15/$25 Service Center Fee
  • Exclusions/Waivers:
    • Fees waived for Gold Members
    • Fee waived for Gold Priority Reward Bookings
  • Close-in Booking Fee:
    • $25 ticketing fee for all awards flights booked (online and phone) regardless of date
  • Awards Program: Executive Club
  • Alliance: OneWorld Affiliate
  • Popular domestic vs. international: International

Cathay Pacific

  • Date Change Fee: $100 or 10,000 miles
  • Destination Change Fee:
    • $25 or 1,000 miles re-booking online
    • $40 or 4,000 miles re-booking through other channels
  • Cancellation/Re-deposit/Refund of Miles Fee: $120 or 12,000 miles
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: Marco Polo Club/Asia Miles
  • Alliance: OneWorld
  • Popular domestic vs. international: International

Delta

  • Date Change Fee: $150 per ticket
  • Destination Change Fee: $150 per ticket
  • Cancellation/Re-deposit/Refund of Miles Fee: $150 per ticket
  • Exclusions/Waivers: Fee waived for Platinum & Diamond Medallion Members
  • Close-in Booking Fee: None
  • Awards Program: SkyMiles
  • Alliance: SkyTeam
  • Popular domestic vs. international: U.S.

El Al

  • Date Change Fee: $60
  • Destination Change Fee: 
    • 3+ business days prior to departure:
      – Zones A/B/C: $50
      – Zones D/E/F/G: $75
    • Between 3 business days and 24 hours of departure:
      – Zones A/B/C: $100
      – Zones D/E/F/G: $125
    • Within 24 hours of departure: NOT ALLOWED
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • – Zones A/B/C: $60
      – Zones D/E/F/G: $125
    • No Show
      – Zones A/B/C: $100
      – Zones D/E/F/G: $150
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: Matmid Club
  • Alliance: Codeshare agreements with AA, Iberia, JetBlue, Virgin
  • Popular domestic vs. international: International

Emirates

  • Date Change Fee:
    • Flex Plus/Flex reward tickets: NONE
    • All other reward tickets: $25
  • Destination Change Fee:
    • Flex Plus/Flex reward tickets: NONE
    • All other reward tickets within the same destination zone: $25
    • *Destination changes to a different zone require a cancellation of the original award ticket (miles re-credited back to the account minus expired miles) and re-purchase/re-issue of a new ticket with a new validity period and destination.
    • Fees required: any relevant taxes plus $25 for Saver reward tickets.
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • Unused Flex Plus reward tickets: NONE
    • First Class Flex tickets: $50
    • Saver Reward tickets: $75
  • Exclusions/Waivers:
    • n/a (other than those previously mentioned)
  • Close-in Booking Fee: None
  • Awards Program: Skywards
  • Alliance: Codeshare agreements with some OneWorld, SkyTeam members, and other airlines
  • Popular domestic vs. international: International

Etihad

  • Date Change Fee:
    • 24hrs+ prior to departure: 100 AED (~$27 USD)
  • Destination Change Fee: Not allowed
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • Up to 24hrs prior to departure, a flat refund fee of 10% of the total miles is required for the reward booking, excluding any applicable taxes and carrier charges
  • Exclusions/Waivers:
    • Additional 5% fee for changes made within 48hrs
  • Close-in Booking Fee: None
  • Awards Program: Etihad Guest
  • Alliance: Codeshare agreements with many OneWorld, SkyTeam, Star Alliance members, and other airlines
  • Popular domestic vs. international: International

Frontier

  • Date Change Fee:
    • 8+ days prior to departure: NONE
    • Fewer than 8 days prior to departure: $99
  • Destination Change Fee:
    • 8+ days prior to departure: NONE
    • Fewer than 8 days prior to departure: $99
  • Cancellation/Re-deposit/Refund of Miles Fee: $75
  • Exclusions/Waivers:
    • Redeposit fee waived for Last Seat Availability Rewards
  • Close-in Booking Fee: None
  • Awards Program: EarlyReturns
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular domestic vs. international: U.S.

Iberia

  • Date Change Fee: €25 or $40
  • Destination Change Fee: €25 or $40
  • Cancellation/Re-deposit/Refund of Miles Fee: €25 or $40
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: Iberia Plus
  • Alliance: One World Affiliate
  • Popular domestic vs. international: International

Japan Airlines

  • Date Change Fee: None
  • Destination Change Fee: Not Allowed
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • ¥3,100 (~$28 USD)
    • *As of 4/1/2017, payments of miles will no longer be accepted for coverage of redeposit fee
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: Mileage Bank/FLY ON
  • Alliance: OneWorld
  • Popular domestic vs. international: International

JetBlue

  • Date Change Fee; Destination Fee & Cancellation/Re-deposit/Refund Fee:
    • 60+ days prior to departure:
      – Blue and Blue Plus: $75
      – Blue Flex: NONE
      – Mint: $75 (nonstop fares under $950 and connecting under $1350), or NONE for all other Mint non-refundable fares
    • Less than 60 days prior to departure:
      – Blue and Blue Plus: $75 (fares under $100), $100 (fares $100-$149.99), $150+ (fares $150+)
      – Blue Flex: NONE
      – Mint: $150 (nonstop fares under $950 and connecting under $1350), or NONE for all other Mint non-refundable fares
  • Exclusions/Waivers: Waived for Mosaic Members (and all those on the same itinerary)
  • Close-in Booking Fee: None
  • Awards Program: TrueBlue
  • Alliance: Codeshare agreements with many OneWorld, SkyTeam, Star Alliance members, and other airlines
  • Popular domestic vs. international: U.S.

Korean Air

  • Date Change Fee:
    • Currently: NONE
    • After 8/1/2017: NONE domestic; 30,000 KRW (~$26) international
  • Destination Change Fee:
    • Currently: NONE
    • After 8/1/2017: NONE domestic; 30,000 KRW (~$26) international
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • Currently – within ticket validity: NONE
    • Currently – out of ticket validity: 10,000 miles (domestic and international)
    • As of 8/1/2017 – within ticket validity: 500 miles domestic; 3,000 miles international
    • As of 8/1/2017 – out of ticket validity: 3,000 miles domestic; 10,000 miles international
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: SkyPass
  • Alliance: SkyTeam
  • Popular domestic vs. international: International

Lufthansa

  • Date Change Fee:
    • €50 EUR/70 CHF/$60 USD
    • *€150/220 CHF to change to a Same Day Award
  • Destination Change Fee: Not allowed
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • €50 EUR/70 CHF/$60 USD
  • Exclusions/Waivers: “Amount may vary or be waived for certain awards”
  • Close-in Booking Fee: None
  • Awards Program: Miles & More
  • Alliance: Star
  • Popular domestic vs. international: International

Singapore Airlines

  • Date Change Fee:
    • Singapore Airlines/SilkAir: NONE
    • Partner Airlines: $20
    • *Within 24 hrs of departure: $75
  • Destination Change Fee:
    • Singapore Airlines/SilkAir: NONE
    • Partner Airlines: $20
    • *Within 24 hrs of departure: $75
  • Cancellation/Re-deposit/Refund of Miles Fee:
    • KrisFlyer: $30
    • Elite Status: $15
  • Exclusions/Waivers:
    • On the Singapore-Kuala Lumpur route (on Singapore Airlines and SilkAir), the fee is waived for a change of carrier
  • Close-in Booking Fee: None
  • Awards Program: KrisFlyer
  • Alliance: Star
  • Popular domestic vs. international: International

Southwest Airlines

  • Date Change Fee: None
  • Destination Change Fee: None
  • Cancellation/Re-deposit/Refund of Miles Fee: None
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee: None
  • Awards Program: Rapid Rewards
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular domestic vs. international: U.S.

Spirit Airlines

  • Date Change Fee: $110
  • Destination Change Fee: $110
  • Cancellation/Re-deposit/Refund of Miles Fee: $110 for flights made 7+ days prior to departure
  • Exclusions/Waivers: n/a
  • Close-in Booking Fee:
    • 180+ days prior: NONE
    • Between 21-179 days prior: $15
    • Between 7-20 days prior: $75
    • Within 6 days of departure: $100
  • Awards Program: FreeSpirit
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular domestic vs. international: U.S.

United Airlines

  • Date Change Fee; Destination Fee & Cancellation/Re-deposit/Refund Fee:
    • 61+ days prior to departure:
      – Premier 1K: NONE
      – Premier Platinum: NONE
      – Premier Gold: $25
      – Premier Silver: $50
      – General Members: $75
    • 60 or fewer days prior to departure:
      – Premier 1K: NONE
      – Premier Platinum: $50
      – Premier Gold: $75
      – Premier Silver: $100
      – General Members: $125 *tickets issued on/after 10/6/2016
  • Exclusions/Waivers:
    • Additional Fee for booking Award Ticket
      – By phone at any time: $25 for General, Silver, and Gold members
    • 1K Members exempt from fees
    • Global Service Members exempt from fees
  • Close-in Booking Fee:
    • Within 21 days of departure:
      – Gold: $25
      – Silver: $50
      – General: $75
  • Awards Program: MileagePlus
  • Alliance: Star
  • Popular domestic vs. international: U.S.

Virgin America

  • Date Change Fee: $100
  • Destination Change Fee: $100
  • Cancellation/Re-deposit/Refund of Miles Fee: $100
  • Exclusions/Waivers:
    • Fees waived for Elevate Gold Members/Premium Cardholders
  • Close-in Booking Fee:
    • 180+ days prior: NONE
    • Between 21-179 days prior: $15
    • Between 7-20 days prior: $75
    • Within 6 days of departure: $100
  • Awards Program: Elevate
  • Alliance: Codeshare agreements with many OneWorld, SkyTeam, Star Alliance members, and other airlines
  • Popular domestic vs. international: U.S.

Virgin Atlantic

  • Date Change Fee; Destination Fee & Cancellation/Re-deposit/Refund Fee:
    • International Originating in U.K.: £30
    • International Originating in U.S.: $50
    • International Originating in Any Other Region: local currency equivalent of $50
  • Exclusions/Waivers:
    • Additional Fee for booking Award Ticket
      – By phone at any time: $25 for General, Silver, and Gold members
    • 1K Members exempt from fees
    • Global Service Members exempt from fees
  • Close-in Booking Fee:
    • Within 21 days of departure:
      – Gold: $25
      – Silver: $50
      – General: $75
  • Awards Program: Flying Club
  • Alliance: Codeshare agreements with many OneWorld, SkyTeam, Star Alliance members, and other airlines
  • Popular domestic vs. international: International

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