Airline Cancellation & Change Fees for Award Flight Bookings [In-Depth]

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Every airline has its own set of fees and conditions (or not — thank you Southwest!) when canceling or changing your award flights.

We’ve scoured through many of the popular airlines, outlining them for you in some detail. Below are the award cancellation and changes fees, which we’re regularly updating.

Award Ticket Fees Tips and Info

Much like cash ticket cancellation and change fees, award ticket fees have varying costs and stipulations which can be very confusing. Here are some tips and information to help you understand them better when you book your next award flight.

  • When you make a change, you may be required to pay the additional difference in mileage of the new route. However, you may not be refunded the mileage if it costs less.
  • In most cases, you will be able to get the taxes and fees you originally paid for the ticket, minus any fees to make a change. However, you may not always be refunded the mileage or may not get anything back.
  • Note that all fees are subject to change at any time and may depend on the type of fare you have booked. Always check your ticket’s terms and conditions when booking.
  • Most rewards have a validity date of 1 year from the original purchase. Outside of this validity, no further changes or refunds can be made in most cases.
  • Certain elite status tiers (in many cases) waive the award ticket fees.
  • Some airlines allow you to make same-day changes to a different flight, confirmed or standby, for the same fee as a cash ticket. In some cases, this is cheaper than the change or cancellation fees.

Hot Tip: You might also be interested in our piece on how to get compensation for your flight when it’s delayed or canceled.

Credit Cards With Travel Insurance for Award Tickets

Do credit cards that offer travel insurance cover you in the case of award tickets?

This is a tricky question. Cards like the Chase Sapphire Preferred® Card that contain trip insurance have lots of terms and conditions that must be met to claim the benefit.

The best advice here is to make sure you read the terms and conditions of your particular card and pay all taxes and fees with the card in question to be covered.

Award Change and Cancellation Fees by Airline

Every effort to list specific rules of each airline has been made and may be found below. Always be sure to check your specific ticket, as rules and fees are always changing.

Hot Tip: Is COVID-19 impacting your upcoming travel plans? We further detail the latest change and cancellation policies of major airlines so that you know what your options are in our guide to Airline Cancellation Policies Due to Coronavirus (COVID-19).


AeroMexico

  • Date and Destination Change Fees:
    • Domestic: Mex$1,070 (~$49)
    • International: Mex$1,930 (~$87)
  • Cancellation: Award flights within Mexico may be canceled within 24 hours of the booking. For other routes, or after this time has elapsed, the award flight is non-refundable. If unused, the award ticket may be used on the same route, season, and cabin for up to 1 year after the original departure date. Tax or Premier Point differences would be charged, if applicable.
  • Exclusions/Waivers: N/A
  • Close-in Booking Fee: None
  • Awards Program: Club Premier
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Air Canada

  • Date Change Fee: CA$100 (~$75) per direction
  • Destination Change Fee: CA$100 (~$75) per direction
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Via aeroplan.com: CA$250 (~$187) per ticket
    • Via the Contact Center: CA$150 (~$112) per ticket
  • Exclusions/Waivers:
    • Changes and cancellations can be made up to 2 hours before the scheduled flight, and fees are per direction, per ticket
    • Changes and cancellations made within 24 hours of booking can be made for free
    • Changes to Round the World tickets are subject to a flat fee of $200
    • Diamond status members will receive reduced fees
    • Altitude Super Elite 100K members are eligible for free changes and cancellations
  • Close-in Booking Fee: None
  • Awards Program: Aeroplan Miles
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Air France/KLM

  • Date or Destination Change Fee: Free
  • Cancellation/Redeposit/Refund Fee: Bookings made before April 22, 2020, can be canceled for free. Bookings made after this date are subject to a cancellation fee of €45 (~$53).
  • Exclusions/Waivers:
    • Cancellations are not possible for Promo Awards flights
    • Changes to Promo Awards flights are now permitted due to COVID-19
  • Close-in Booking Fee: None
  • Awards Program: Flying Blue
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Air New Zealand

  • Date/Destination Change Fee: Reward flight bookings are subject to the same change conditions as a standard cash ticket. Check your fare terms and conditions.
  • Cancellation/Redeposit/Refund Fee:
    • If booked before July 23, 2020, Airpoints Dollars will be refunded to the Airpoints account or a credit will be issued (depending on the booking conditions). If booked after this date, then a credit will be issued rather than Airpoints Dollars.
  • Exclusions/Waivers:
    • No date change fee for Star Alliance Round the World bookings, but a route change fee of $125 applies
  • Close-in Booking Fee: None
  • Awards Program: Airpoints
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Alaska Airlines

  • Date or Destination Change Fee: Free (excluding Saver fares: $125)
    • Change fees are being waived for all tickets, including Saver fares, through December 31, 2020
  • Cancellation/Redeposit/Refund Fee: $125
  • Exclusions/Waivers:
    • Fee waived for MVP Gold and MVP Gold 75K Members
    • Change fee remains applicable to those traveling with the member if they are not booked on an award ticket using member’s miles
  • Close-in Booking Fee: None
  • Awards Program: Mileage Plan
  • Alliance: Codeshare agreements with some Oneworld and SkyTeam members, as well as other airlines
  • Popular Domestic vs. International: Domestic U.S.

Alitalia

  • Date Change Fee: 
    • Before Departure: None
    • After Departure (No Show): €55 or 5,000 miles
  • Destination Change Fee: 
    • Before Departure: €55 (~$64) or 5,000 miles
    • After Departure (No Show): €110 (~$128) or 10,000 miles
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Miles are non-refundable unless a ticket cannot be used for a cause attributable to the airline
  • Exclusions/Waivers:
    • Members are not eligible to receive any residual miles gained as a result of an itinerary modification
    • Fee for utilizing the return flight only (no-show for outbound flight): €55 or 5,000 miles + integration in miles for the issuance of a corresponding one-way ticket
    • Fee for utilizing the return flight only with a change in the itinerary, passenger name, and/or service class or carrier (no-show for outbound flight): €110 or 10,000 miles + integration in miles for the issuance of a corresponding one-way ticket and/or partially used award ticket
  • Booking Fee (Call Centre): None
  • Awards Program: MilleMiglia
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

American Airlines

American Airlines scanning boarding pass
Image Credit: American Airlines
  • Date Change Fee: None
  • Destination Change Fee: None
    • Change fees have been permanently waived if you’re flying to any of the 50 U.S. states, or from the U.S. to Canada, Mexico, the Caribbean, Puerto Rico, or the U.S. Virgin Islands (excluding Basic Economy tickets)
    • Change fees are also waived for international flight tickets purchased by December 31, 2020, regardless of fare type or itinerary
  • Cancellation/Redeposit/Refund of Miles Fee/Change Fee for International Flights:
    Awards ticketed on or after September 9, 2020, for travel on or after January 1, 2021

    Loyalty Level60 Days or MoreBetween 60 and 7 DaysLess than 7 Days
    Executive Platinum$0$0$0
    Platinum Pro$0$50$75
    Platinum $0$75$100
    Gold $0$100$125
    Member$0$125$150
  • Exclusions/Waivers:
    • Fees waived for awards ticketed on or before September 30, 2020, for travel through December 31, 2020
    • Fees waived for awards ticketed on or before September 8, 2020, for any future travel
    • Change fees may apply for Web Special awards but these fees are waived for Executive Platinum members
  • Close-in Booking Fee: None
  • Awards Program: AAdvantage
  • Alliance: Oneworld
  • Popular Domestic vs. International: Domestic U.S.

ANA

  • Date or Destination Change Fee: None (changes can be made up to 96 hours prior to the departure)
  • Cancellation/Redeposit/Refund of Miles Fee: 3,000 miles
  • Exclusions/Waivers:
    • Reissue/rebooking fees of ¥2,160 (~$21) may apply to any changes made by phone
    • For tickets with stopovers in multiple cities or those that were originally reserved via phone must be changed via phone
    • Certain types of tickets may include fees; be sure to check your individual terms
  • Close-in Booking Fee: None
  • Awards Program: ANA Mileage Club
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Asiana Airlines

  • Date or Destination Change Fee:
    • Domestic flights: None
    • International: $30 or 3,000 miles
  • Cancellation/Redeposit/Refund Fee:
    • Domestic: ₩5,000 (~$5) or 500 miles
    • International: $30 or 3,000 miles
  • Exclusions/Waivers:
    • International flight fee waived for cancellations made up to 91 days before the departure date
    • No show fees: ₩5,000 or 500 miles (Domestic); $50 or 5,000 miles (International)
    • No changes to the return route may be made
  • Close-in Booking Fee: None
  • Awards Program: Asiana Club
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Avianca/TACA

  • Date or Destination Change Fee:
    • Members can make multiple changes free of charge to a new departure date up to November 30, 2020
    • If the new travel date is after December 1, 2020, members can make 1 change free of charge to a new travel date up to December 31, 2021
  • Destination Change Fee: Changes are only permitted on the same route or to common flying points
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Depends on the route, redemption channel, and other circumstances; check the information at the time of booking
  • Exclusions/Waivers:
    • Change of name not permitted for awards flights
    • Free change policy is due to COVID-19; standard change fees are $150
  • Close-in Booking Fee:
    • $40 plus local taxes for bookings made within 14 days of the departure date
  • Awards Program: LifeMiles
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

British Airways

  • Date and Destination Change and Cancellation/Redeposit/Refund Fee:
    • England: £35 (~$45)
    • Ireland/Most of Europe: €42.50 (~$54)
    • Departing North America: $55
    • Each change comes with an additional £15/€15/$25 Service Center fee
  • Exclusions/Waivers:
    • Fees waived for Gold members
    • Fee waived for Gold Priority Reward Bookings
  • Close-in Booking Fee:
    • $25 ticketing fee for all awards flights booked (online and phone) regardless of the date
    • An additional fee may be charged for flights booked within 24 hours of departure
  • Awards Program: Executive Club
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

Cathay Pacific

  • Destination Change Fee: $100 or 10,000 miles
  • Date Change Fee (Per Person, Per Sector):
    • $25 or 1,000 miles rebooking via the online form
    • $40 or 4,000 miles rebooking through other channels
  • Cancellation/Redeposit/Refund of Miles Fee: $120 or 12,000 miles
  • Exclusions/Waivers: Some tickets can be changed within your Asia Miles account and may not incur a change fee
  • Close-in Booking Fee: None
  • Awards Program: Asia Miles
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

China Eastern Airlines

  • Date/Time Change Fee: Free (changes to a destination not permitted)
  • Cancellation/Refund of Miles Fee: Free for Platinum members; not permitted for all other members
  • Exclusions/Waivers: Reward flights ticketing on or before January 24, 2020, for travel on or after January 1, 2020, may be canceled free of charge
  • Awards Program: Eastern Miles
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

China Southern Airlines

  • Date/Destination Change Fee:
    • Domestic, 24+ Hours Before Departure: ¥50 (~$7)
    • Domestic, 24 Hours or Less Before Departure: ¥100 (~$15)
    • International, 24+ Hours Before Departure: ¥100 (~$15)
    • International, 24 Hours or Less Before Departure: ¥200 (~$29)
  • Cancellation/Redeposit/Refund Fee: 50% of the unused mileage
  • Exclusions/Waivers:
    • SkyTeam award flights cannot change routes or names; flight number and date can be changed for ¥100 to ¥200 (~$15 to $29) depending on if it is domestic or international
  • Close-in Booking Fee: N/A
  • Awards Program: Sky Pearl Club
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Delta

Delta agent scanning boarding pass
Image Credit: Delta Air Lines
  • Date/Destination Change Fee: 
    • Change fees have been permanently waived if you’re flying to any of the 50 U.S. states, or from the U.S. to Canada, Mexico, the Caribbean, Puerto Rico, or the U.S. Virgin Islands (excluding Basic Economy tickets)
    • Other international flights: $150 per ticket (free for tickets booked before April 17, 2020)
  • Cancellation/Redeposit/Refund of Miles Fee: $150 per ticket
  • Exclusions/Waivers:
    • Changes must be done 72 hours prior to departure
    • Above fees waived for Platinum and Diamond Medallion members
    • $75 same-day confirmed or standby charge for different flight time
    • Same-day changes waived for Platinum and Diamond Medallion members
  • Close-in Booking Fee: None
  • Awards Program: SkyMiles
  • Alliance: SkyTeam
  • Popular Domestic vs. International: U.S.

EL AL

  • Date Change Fee: $60
  • Destination Change Fee: 
    • 3+ business days prior to departure:
      – Zones A/B/C: $50
      – Zones D/E/F/G: $75
    • Between 3 business days and 24 hours of departure:
      – Zones A/B/C: $100
      – Zones D/E/F/G: $125
    • Within 24 hours of departure: Not allowed
  • Cancellation/Redeposit/Refund of Miles Fee:
    • – Zones A/B/C: $60
      – Zones D/E/F/G: $125
    • No Show
      – Zones A/B/C: $100
      – Zones D/E/F/G: $150
  • Exclusions/Waivers:
    • Platinum and Top Platinum may change flight dates for only $10 when changed up to 24 hours before the flight
    • The full $60 date change fee is charged for all members when done 6 to 24 hours before the flight
    • There is no fee for destination changes for Platinum and Top Platinum members when done 3 or more days before the flight
    • When 24 hours to 3 days before the flight, Platinum and Top Platinum will be charged a $50 fee
    • Platinum and Top Platinum may cancel a ticket for only $10
  • Close-in Booking Fee: 
    • $50 for ticketing within 3 business days before the flight but before 24 hours ($15 to $20 before this time)
    • The booking fee is waived for Platinum and Top Platinum when before 24 hours
    • All tickets are charged $50 when booked within 24 hours
  • Awards Program: Matmid Club
  • Alliance: Codeshare agreements with American, Iberia, JetBlue, and more; partners with AeroMexico, Alaska, and Qantas
  • Popular Domestic vs. International: International

Emirates

  • Date Change Fee:
    • Classic Flex Plus/Classic Flex: None
    • Classic Saver: $25
  • Destination Change Fee:
    • Flex Plus/Flex reward tickets: None
    • All other reward tickets within the same destination zone: $25
    • Destination changes to a different zone require a cancellation of the original award ticket (miles re-credited back to the account minus expired miles) and repurchase/reissue of a new ticket with a new validity period and destination.
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Refunds before travel:
      • Classic Flex Plus: Free
      • Classic Flex: $50
      • Classic Saver: $75
    • Refunds after travel: Not permitted
  • Exclusions/Waivers:
    • Fees waived for infants
  • Close-in Booking Fee: None
  • Awards Program: Skywards
  • Alliance: Codeshare agreements with some Oneworld and SkyTeam members, as well as other airlines
  • Popular Domestic vs. International: International

Etihad

  • Date Change Fee: Changes can be made up to 24 hours before departure: AED 100 (~$27)
  • Destination Change Fee: Not allowed; ticket must be refunded and a new ticket issued
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Up to 24 hours prior to departure, a flat refund fee of 10% of the total miles is required for the reward booking, excluding any applicable taxes and carrier charges
  • Exclusions/Waivers: If you booked your flight before August 31, 2020, to travel any time until November 30, 2020, you may cancel your flight for free. You’ll also be rewarded with up to 5,000 Etihad Guest Miles and may travel anytime up to October 31, 2021 (including a change of destination)
  • Close-in Booking Fee: None
  • Awards Program: Etihad Guest
  • Alliance: Codeshare agreements with many Oneworld, SkyTeam, and Star Alliance members and other airlines
  • Popular Domestic vs. International: International

EVA Air

  • Date/Destination Change Fee and Cancellation/Redeposit/Refund Fee: $50
    • No Show Fee:
      • America/Europe/Oceania routes: $100
      • Asia/Hong Kong and Macau: $50
  • Exclusions/Waivers: Fees waived for Silver, Gold, and Diamond members
  • Close-in Booking Fee: N/A
  • Awards Program: Infinity MileageLands
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Frontier

  • Date or Destination Change Fee:
    • 8+ days prior to departure: None
    • Fewer than 8 days prior to departure: $99
  • Cancellation/Redeposit/Refund of Miles Fee: $75
  • Exclusions/Waivers: Booking fee is waived for Elite Status members and Frontier Airlines World Mastercard® holders
  • Close-in Booking Fee: $75 if booked less than 6 days before the departure date
  • Awards Program: Frontier Miles
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular Domestic vs. International: U.S.

Garuda Indonesia

  • Date Change Fee and Cancellation/Redeposit/Refund Fee:
    • Changes can be made 4+ hours from departure
    • Changes will be subject to a 20% of total mileage penalty
  • Destination/Name Change Change Fee: Not permitted
  • Exclusions/Waivers:
    • Changes which require rebooking will be subject to the $20 award ticket fee
    • If your account does not have the additional 20% mileage per the change penalty, a change cannot be made
  • Close-in Booking Fee: N/A
  • Awards Program: GarudaMiles
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Hainan Airlines

  • Date Change Fee:
    • Domestic Fortune Classic Awards: ¥100 (~$15)
    • International/Regional Fortune Classic Awards: ¥200 (~$29)
    • Fortune Flex Awards: Depends on fare type and ticket price
  • Destination Change Fee: Not allowed except for certain routes on Fortune Flex Award tickets
  • Cancellation/Redeposit/Refund Fee:
    • Fortune Classic Awards: Miles are non-refundable, but taxes and fees are
    • Fortune Flex Awards: Depends on fare type and ticket price
  • Exclusions/Waivers:
    • For Fortune Classic Awards, changes can only be made within the same cabin class
    • Silver, Gold, and Platinum members are exempt from fees, but only on Fortune Classic Awards
    • Members may change the flight date up to 2 hours before the departure with flights marketed and operated by Hong Kong Airlines
  • Close-in Booking Fee: N/A
  • Awards Program: Fortune Wings Club
  • Alliance: No major alliance; individually partnered with 11 airlines, including Etihad, Alaska, and Virgin Australia
  • Popular Domestic vs. International: International

Hawaiian Airlines

  • Date or Destination Change Fee: 
    • Hawaiian Airlines has eliminateded change fees on all flights, including those between Hawaii and the US mainland, its international destinations, and flights between Hawaiian Islands. This does not apply to Basic Economy flights, where changes are not allowed.
  • Cancellation/Redeposit/Refund Fee:
    • Neighbor Island: $30
    • North America: $150
    • International: $150
  • Awards Program: Hawaiian Miles
  • Alliance: No alliance, but airline partners include China Airlines, Korean Air, Japan Airlines, JetBlue, Virgin Atlantic, and Virgin Australia
  • Popular Domestic vs. International: International and domestic

Iberia

  • Date or Destination Change Fee:
    • Blue Class/Premium Economy/Business Class: €25 (~$29) up to 24 hours before the flight departure
    • Full Economy: Free
  • Cancellation/Redeposit/Refund of Miles Fee: €25 (~$29) up to 24 hours before the flight departure
  • Exclusions/Waivers: None
  • Close-in Booking Fee: None
  • Awards Program: Iberia Plus
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

Japan Airlines

  • Date Change Fee: Not permitted (flight must be canceled and a new ticket issued)
  • Destination Change Fee: Not permitted
  • Cancellation/Redeposit/Refund of Miles Fee:
    • International Flights: ¥3,100 (~$29)
    • Domestic Flights: ¥6,200 (~$59)
  • Exclusions/Waivers:
    • Changes/cancellations may be made online up to 20 minutes before a domestic flight and until 23:59 (departure city time) the day before travel
    • Changes made by phone are subject to the ticketing fees: $50
  • Close-in Booking Fee: None
  • Awards Program: Mileage Bank/FLY ON
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

JetBlue

  • Date Change Fee; Destination Fee and Cancellation/Redeposit/Refund Fee:
    • All tickets cost the following fees + difference in airfare:
      • Blue Basic: Not permitted
      • Blue and Blue Plus: $75 (fares under $100), $100 (fares $100 to $149.99), $150 (fares $150 to $199.99), $200 (fares $200+)
      • Blue Extra: Free
      • Mint: $200
  • Exclusions/Waivers:
    • Same-day changes may be made to seats on different flights to the same destination for $75
    • All fees waived for Mosaic members (and all those on the same itinerary)
    • Changes/cancellations made over the phone will incur a $25 service fee
  • Close-in Booking Fee: None
  • Awards Program: TrueBlue
  • Alliance: Codeshare agreements with many Oneworld, SkyTeam, and Star Alliance members and other airlines
  • Popular Domestic vs. International: Domestic U.S.

Korean Air

  • Date/Destination Change Fee:
    • Domestic: None
    • International: ₩30,000 (~$25); fee waived if there is no change in the travel segment, class, or bonus season
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Within 12-month ticket validity: 500 miles domestic; 3,000 miles international
    • Out of 12-month ticket validity: 3,000 miles domestic; 10,000 miles international
  • Exclusions/Waivers:
    • Destination changes can only be made to another within the same region
  • Close-in Booking Fee: None
  • Awards Program: SKYPASS
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Lufthansa

Lufthansa agent passenger check in
Image Credit: Lufthansa
  • Date Change Fee:
    • €50 ($60)
  • Destination Change Fee: Not permitted
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Standard: €50 ($60)
    • Reduced Flight Awards: 10,000 miles
  • Exclusions/Waivers: 
    • The fee may vary or be waived for certain awards
    • Reduced flight awards cannot be rebooked or canceled
    • Fly Smart flight award and mileage bargains cannot be changed
  • Close-in Booking Fee: None
  • Awards Program: Miles & More
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Norwegian Air

  • Date/Destination Change Fee:
    • LowFare, LowFare+, and Premium
      • International long-haul flight: €122 (~$142)
      • All flights excluding international long haul: €67 (~$78)
    • Flex and PremiumFlex: Free
  • Cancellation/Redeposit/Refund Fee: 
    • LowFare, LowFare+, and Premium: Non-refundable (after 4 hours of booking)
    • Flex and PremiumFlex: Refundable
  • Exclusions/Waivers: €25 (~$30) per person, each way service charge for any changes or cancellations made by phone or at the airport
  • Close-in Booking Fee: N/A
  • Awards Program: Norwegian Reward
  • Alliance: Airlines for Europe (A4E), but no other major alliance
  • Popular Domestic vs. International: Domestic/Europe

Qantas

  • Date/Destination Change Fee: 5,000 Qantas Points
    • Changes that require a ticket to be reissued are not permitted within 24 hours of departure or once travel has commenced
    • Changes are not permitted on any Classic Flight Rewards flight paper ticket booking once travel has commenced
  • Cancellations: 6,000 Qantas Points
  • Reinstated Fee: 5,000 Qantas Points
  • Exclusions/Waivers: Passengers with Classic Flight Reward bookings may change the date of their flight, or cancel their booking by October 31, 2020, without incurring the usual fees
    • Change/Cancellation Service Fees: 
      • Domestic Australia or New Zealand: 4,500 Qantas Points
      • International Flights: 7,700 Qantas Points
  • Awards Program: Frequent Flyer
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

Singapore Airlines

  • Date Change Fee:
    • Singapore Airlines/SilkAir: $25 (Saver fares); $0 (Advantage fares)
    • Partner Airlines: $50
  • Destination Change Fee:
    • Singapore Airlines/SilkAir: $25 (Regardless of fare)
    • Partner Airlines: $50
  • Cancellation/Redeposit/Refund of Miles Fee:
    • KrisFlyer: $75 (Saver fares); $50 (Advantage fares)
  • Exclusions/Waivers:
    • A no show fee of $100 to $300 will be applied depending on your class. If you wish to refund and you are a no show, you will pay both fees.
  • Close-in Booking Fee: None
  • Awards Program: KrisFlyer
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Southwest Airlines

  • Date Change Fee: Free
  • Destination Change Fee: Free
  • Cancellation/Redeposit/Refund of Miles Fee: Free
  • Exclusions/Waivers: Changes may be subject to a difference in points, but there are no fees
  • Close-in Booking Fee: None
  • Awards Program: Rapid Rewards
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular Domestic vs. International: Domestic U.S.

Spirit Airlines

  • Date Change Fee: $110
  • Destination Change Fee: $110
  • Cancellation/Redeposit/Refund of Miles Fee: $110
  • Exclusions/Waivers:
    • Changes can be made up to an hour before departure, and cancellations are permitted any time before the departure of the first flight within an itinerary
    • If you change or cancel online instead of by the phone, you will receive a $10 credit towards a future booking
  • Close-in Booking Fee:
    • 180+ days prior: None
    • Between 21 and 179 days prior: $15
    • Between 7 and 20 days prior: $50
    • Within 6 days of departure: $75
  • Awards Program: Free Spirit
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular Domestic vs. International: Domestic U.S.

Thai Airways

  • Date or Destination Change Fee:
    • THAI and THAI Smile Air Award: 
      • Economy Class/Premium Economy/THAI Smile Plus Class: ฿2,500 ($85)
      • Royal Silk Class/Royal First Class: ฿3,500 ($120)
    • Star Alliance Air Award (All Classes of Service): ฿3,750 ($125)
  • Cancellation/Redeposit/Refund Fee:
    • Within Thailand on THAI: ฿1,800 ($60)
    • Regional/International on THAI: ฿3,750 ($125)/10,000 miles
    • Intercontinental/Star Alliance: ฿5,700 ($190)/15,000 miles
  • Exclusions/Waivers:
    • Stopover fee of ฿2,850 ($95)
  • Close-in Booking Fee: N/A
  • Awards Program: Royal Orchid Plus
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Turkish Airlines

  • Date/Destination Change Fee:
    • Domestic flights: TRY 50 ($7) + difference in airfare
    • International flights: $25 + difference in airfare
    • International change fees apply even if changes are only made to the domestic leg of a domestic-international connection
  • Preflight Cancellation Refund Fee: 
    • Domestic flights: TRY 50 ($7)
    • International flights: $25
  • No-Show Reissuing Fee:
    • Domestic flights: TRY 100 ($14)
    • International flights: $50
  • Awards Program: Miles&Smiles
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

United Airlines

United ORD Ticket Counter
Image Credit: United Airlines
  • Change Fees: Permanently waived if you’re flying to any of the 50 U.S. states, or from the U.S. to Canada, Mexico, or the Caribbean (excluding Basic Economy tickets)
    • Change fees are being waived for all tickets issued by December 31, 2020, regardless of the fare type or itinerary
  • Other International Flights Date Change Fee; Destination Fee and Cancellation/Redeposit/Refund Fee:
    • 61+ days prior to departure:
      – Premier 1K: None
      – Premier Platinum: None
      – Premier Gold: $25
      – Premier Silver: $50
      – General Members: $75
    • 60 or fewer days prior to departure:
      – Premier 1K: None
      – Premier Platinum: $50
      – Premier Gold: $75
      – Premier Silver: $100
      – General Members: $125
    • $125 redeposit fee for no shows, regardless of elite status
  • Exclusions/Waivers:
    • Additional fee for booking award ticket by phone: $25 (waived for Premier Platinum and Premier 1K)
    • Global Service Members exempt from fees
    • Same-day flight changes can be made on eligible tickets (not Basic Economy and certain other fares) for $75; fees waived for Gold, Platinum, and 1k members
  • Close-in Booking Fee: None
  • Awards Program: MileagePlus
  • Alliance: Star Alliance
  • Popular Domestic vs. International: Domestic U.S.

Virgin Atlantic

  • Date Change Fee; Destination Fee and Cancellation/Redeposit/Refund Fee:
    • International Originating in the U.K.: £30 ($40)
    • International Originating in the U.S.: $50
    • International Originating in Any Other Region: Local currency equivalent of $50
  • Exclusions/Waivers: N/A
  • Close-in Booking Fee: N/A
  • Awards Program: Flying Club
  • Alliance: Codeshare agreements with many Oneworld, SkyTeam, and Star Alliance members and other airlines
  • Popular Domestic vs. International: International

Final Thoughts

As you can see, most airlines have varying fees when it comes to changing or canceling reward flights. Keep in mind that when changing a flight, you’ll always need to pay the fare difference in cash or miles if the new flight is more expensive. Some airlines have terms and fees relating to specific fare types, so it’s always best to check at the point of booking to avoid any nasty surprises.


Frequently asked questions

Is there a fee to change or cancel and award ticket?

Usually, yes there is. The amount of the fee can vary a great deal depending on the airline and the type of change being made.

Can you cancel a flight booked with points?

Most airlines allow passengers to cancel flights booked with points, but many impose a fee to do so. Policies vary airlines to airline and we’ve listed some of the most popular airlines in this article.

Can I change my flight booked with air miles?

Many airlines allow passengers to change their flight booked with miles, usually for a fee. Many restrict this to date changes, but some airlines also offer route changes.

What happens if you cancel a Delta flight booked with miles?

Delta’s change fees have been permanently waived if you’re flying to any of the 50 U.S. states, or from the U.S. to Canada, Mexico, the Caribbean, Puerto Rico, or the U.S. Virgin Islands (excluding Basic Economy tickets).

International flights incur a $150 fee per ticket (or free for tickets booked before April 17, 2020).

Erin Miller

About Erin Miller

Erin currently maintains her status as Alex's adventure-seeking partner-in-crime and contributes to Upgraded Points through in-depth content creation & relationship management.
She caught the travel bug just after high school when her grandmother took her on a two-week, whirlwind trip around Europe. That was that - she's been gallivanting around the globe ever since (26 countries & counting)!

Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.

32 comments

  1. I believe the Turkish Air information was replaced with Thai airways information copy pasted twice…. please verify.

    Reply

    • Hi Jacob – looks like you’re right. Thanks for the heads up! We’ll get to updating this ASAP! 🙂

      Reply

    • Hi! For Virgin Atlantic would I be able to redeposit my reward miles for a flight that was booked prior to February 2020 due to COVID-19? I can not find any info on redepositing reward miles on their website, only info about rebooking. My flight is coming up soon but I do not want to rebook for travel, just redeposit points instead. Thank you so much!

      Reply

      • Hi Michele,

        You should be able to get these miles re-deposited for no fee. However, if you aren’t, the cost to re-deposit these miles would be up to $50 per person.

        You can offset that $50 per person by using the airline incidental credit from cards like the Amex Platinum.

        Reply

  2. China Eastern Int’l flights
    Refund: Not possible.
    Date Change: Free
    Destination: Not possible.
    Exclusions: If it’s the airline’s problem, free refund.
    Close-in booking fee: None.
    Awards: Eastern Miles.
    Alliance: Skyteam

    Reply

    • Catherine Luther April 23, 2019

      Hi Simon,

      Thanks for your comment on China Eastern. We’ve verified fee information and have added a section for China Eastern within the article.

      Reply

  3. Laura Payne April 23, 2019

    If I booked an award through United but on Thai Airways and EVA Air and I want to cancel and redeposit the miles, is it just the United fees I would have to pay? Or will I have to pay the fees with Thai and EVA also? I have an award booking flying out of Sri Lanka and I’m reconsidering going there. Thanks!

    Reply

    • Hey Laura,

      You’ll only have to pay cancellation fees for United.

      With any award booking, you’ll pay cancellation fees with the frequent flyer program you booked with and NOT the airlines you’re actually flying on.

      Thanks for reading!

      Reply

  4. Is ANA info correct? I think there is a 3000 miles fee for award cancellation.

    Reply

  5. I’m in a pickle right now. I booked a round trip ticket, first flight ever, with United. I need to change the destination airport from Newark to LaGuardia. No date changes, they can change any times but I really just need to fly to LaGuardia instead of Newark. I am a Mileage Plus member and disabled veteran. How can I do this without paying a gazillion $? I know it’s $200 but I can’t afford that. I’m going to celebrate my daughter graduating from NYU and celebrate New Years. What can I do ? Reservation was made back in September and it’s non-refundable. I didn’t know anything when I made reservation, I just went online and made one. Can anyone help?

    Reply

    • Hello Chrystal and thank you for your service. Have you tried calling United reservations? (1-800-864-8331) If there have been any major changes in the flight schedule, they may waive a change fee. It’s a remote possibility but you could explain to them your situation and ask if they could waive it. Alternately, you can look up the cost of transit from Newark to your destination on Rome2rio, it may not be that much. It may also be possible to go standby on a flight to LGA the same day as your Newark ticket. You can ask at the airport. Good luck.

      Reply

  6. leopoldo gonzalez February 5, 2020

    Where is the frontier waiver for the elite 20k members? I can’t find anything online that shows the 75 dollar redeposit fee is waived for elite 20k members.

    Reply

    • Catherine Luther February 11, 2020

      Hi Leopoldo,

      This article needed an update as this does not seem to valid anymore. Thanks for highlighting this, the article has been updated.

      Reply

  7. Hello, I wonder if we have an Aeromexico flight (classic fare) with 3 segments from Mexico to Europe (1 domestic in Mexico, 1 transatlantic, and 1 European) and want to change the date of the flight (and the time of the first segment), do we have to pay 1 fee for each segment (thus 3 fees i.e. 1 domestic + 2 international) or 1 fee for the journey (i.e. 1 international). Where did you find the tariff for the fee ?

    Reply

    • Catherine Luther February 16, 2020

      Hi Edith,

      Airlines usually charge change fees per segment. It looks the Aeromexico fees could do with an update. You can find the applicable fees here by selecting the routing from the dropdown and then selecting your fare type.

      Reply

  8. Does the date change fee on United apply to every change on the same ticket?
    I need to delay my United partner flights to a later date due to the coronavirus. If I need to change it again later do I need to pay the change fees again?

    Reply

    • Catherine Luther February 25, 2020

      Hi Richard,

      Change fees usually do apply to each segment of a journey. You would be best to contact United who will be able to give you all of the information you require.

      Reply

  9. Qantas details are not correct. Change fee is 5000 points. Cancellation is 6000 points.

    Reply

  10. If I cancel my Virgin Atlantic award which charged me $327.83 in taxes and surcharges, will they refund that amount minus the $50 and redeposit the miles?

    Reply

  11. Hello everyone. I’ve just confirmed that, despite AA’s website, there will be a reinstatement fee for award travel that takes place next year, according to the normal fee schedule (so $150 for regular members, not $0 as the website states).
    Thanks

    Reply

  12. This information isn’t much help
    How do I cancel a LifeMiles ticket?
    Customer service never answers and their is no way to do this online.

    Reply

    • Hi Michael,

      Unfortunately, at this time, the only way to cancel a LifeMiles ticket is by calling their customer service team at 1-800-284-2622.

      Reply

  13. I am trying to cancel an Iberia Avios redemption on American Airlines due to the hotel not re-opening in light of COVID-19. They told me they cannot change or cancel (even for a fee) unless one of the flights in my segment is changed or canceled. Essentially, if nothing is changed by the airlines themself, they are telling me I will lose the Avios and the money paid in taxes. Does anyone have experience with this? Any other options?

    Reply

    • Hi Ray,

      Thanks for reading. I’m sorry you’re experiencing this.

      Unfortunately, the airlines aren’t liable for the closures of hotels that they otherwise do not interact with.

      As a result, the airlines must levy a change/cancellation fee.

      You can cancel your ticket and pay a cancellation fee to get your Avios credited back to your account, as well as any taxes and fees your paid.

      Reply

      • Stephen – From what Iberia tells me, that is not true when booking an award ticket on AA metal. There are no refunds and no changes – Even for a fee. Their FAQ shows this, “For partner products and services purchased with Avios, refunds must be processed directly with the partner in question and will depend on their returns policy.” It’s as clear as mud. Even during COVID, trying multiple different agents over the phone, and contacting them via email, they all say the same thing – There is nothing they can do unless American airlines delays, changes, or cancels one of the flights in my segment. Naturally calling AA, they directed me back to Iberia. Since I imagine a good amount of readers use Iberia Avios on AA metal, seems this should be something that is highlighted. I am pretty desperate to try and retain my money and Avios so if anyone has found any sort of success in my situation, please share.

        Reply

  14. Iberia will not refund an award ticket on AA metal. Has anyone had any luck with getting them to refund points and/or taxes in the past? Please help!

    Reply

Any thoughts or questions? Comment below!

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