Airline Cancellation & Change Fees for Award Flight Bookings [In-Depth]

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Every airline has its own set of fees and conditions (or not — thank you Southwest!) when canceling or changing your award flights.

We’ve scoured through many of the popular airlines, outlining them for you in some detail. Below are the award cancellation and changes fees, which we’re regularly updating.

Award Ticket Fees Tips and Info

Much like cash ticket cancellation and change fees, award ticket fees have varying costs and stipulations which can be very confusing. Here are some tips and information to help you understand them better when you book your next award flight.

  • When you make a change, you may be required to pay the additional difference in mileage of the new route. However, you may not be refunded the mileage if it costs less.
  • In most cases, you will be able to get the taxes and fees you originally paid for the ticket, minus any fees to make a change. However, you may not always be refunded the mileage or may not get anything back.
  • All fees are subject to change at any time and may depend on the type of fare you have booked. Always check your ticket’s terms and conditions when booking.
  • Most rewards have a validity date of 1 year from the original purchase. Outside of this validity, no further changes or refunds can be made in most cases.
  • Certain elite status tiers (in many cases) waive the award ticket fees.
  • Some airlines allow you to make same-day changes to a different flight, confirmed or standby, for the same fee as a cash ticket. In some cases, this is cheaper than the change or cancellation fees.

Hot Tip: You might also be interested in our piece on how to get compensation for your flight when it’s delayed or canceled.

Credit Cards With Travel Insurance for Award Tickets

Do credit cards that offer travel insurance cover you in the case of award tickets?

This is a tricky question. Cards like the Chase Sapphire Preferred® Card that contain trip insurance have lots of terms and conditions that must be met to claim the benefit.

The best advice here is to make sure you read the terms and conditions of your particular card and pay all taxes and fees with the card in question to be covered.

Award Change and Cancellation Fees by Airline

Every effort to list specific rules of each airline has been made and may be found below. Always be sure to check your specific ticket, as rules and fees are always changing.

Hot Tip: Is COVID-19 impacting your upcoming travel plans? We further detail the latest change and cancellation policies of major airlines so that you know what your options are in our guide to Airline Cancellation Policies Due to Coronavirus (COVID-19).


AeroMexico

  • Date and Destination Change Fees:
    • Domestic: Mex$1,070 (~$49)
    • International: Mex$1,930 (~$87)
  • Additional Admin Fee for Changes: 
    • Changed online: Mex$290 (~$14)
    • Changed via offline channels: Mex$580 (~$29)
  • Cancellation: Award flights within Mexico may be canceled within 24 hours of the booking. For other routes, or after this time has elapsed, the award flight is non-refundable. If unused, the award ticket may be used on the same route, season, and cabin for up to 1 year after the original departure date. Tax or Premier Point differences would be charged, if applicable
  • Exclusions/Waivers: Club Premier Titanium Members do not incur change fees, provided the change is made more than 21 days before the trip
    • Tickets booked after September 17, 2020, are permitted to make 1 change to the date free of charge.
  • Close-in Booking Fee: None
  • Awards Program: Club Premier
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Air Canada

Change and Cancellation Fees: 

ChangesCancellations
60 Days Prior To
Travel Date
Within 60 Days
of Travel Date
OnlineContact Center
EconomyStandardCA$75 (~$59)CA$100 (~$78)CA$150 (~$118)CA$175 (~$137)
FlexCA$25 (~$20)CA$50 (~$39)CA$75 (~$59)CA$125 (~$98)
LatitudeNo fee
Premium EconomyLowestCA$75 (~$59)CA$100 (~$78)CA$150  (~$118)CA$175 (~$137)
FlexibleNo fee
BusinessLowestCA$75 (~$59)CA$100 (~$78)CA$150 (~$118)CA$175 (~$137)
FlexibleNo fee
FirstLowestCA$75 (~$59)CA$100 (~$78)CA$150 (~$118)CA$175 (~$137)
FlexibleNo fee
  • Exclusions/Waivers:
    • Changes and cancellations can be made up to 2 hours before the scheduled flight, and fees are per direction, per ticket
    • Fees may be waivered for elite status members
    • Tickets booked through February 28, 2021, are permitted to make 1 change to the date free of charge
  • Close-in Booking Fee: None
  • Awards Program: Aeroplan Miles
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Air France/KLM

  • Date or Destination Change Fee: Passengers with travel dates before September 30, 2021, may currently change a flight without incurring change fees
  • Cancellation/Redeposit/Refund Fee: Passengers with travel dates before September 30, 2021, may currently cancel a flight without incurring cancellation fees
  • Exclusions/Waivers: For changes or cancellations after September 30, 2021, check your fare conditions within the booking
  • Close-in Booking Fee: None
  • Awards Program: Flying Blue
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Air New Zealand

  • Date/Destination Change Fee:
    • Change fees on domestic flights have been waivered until March 31, 2021
    • Reward flight bookings are subject to the same change conditions as a standard cash ticket (check your fare terms and conditions)
  • Cancellation/Redeposit/Refund Fee:
    • If booked before July 23, 2020, Airpoints Dollars will be refunded to the Airpoints account or a credit will be issued (depending on the booking conditions); if booked after this date, then a credit will be issued rather than Airpoints Dollars
    • Any Airpoints Dollars returned from a previous booking, that is due to expire, will be extended to June 30, 2021
  • Exclusions/Waivers:
    • No date change fee for Star Alliance Round the World bookings, but a route change fee of $125 applies
  • Close-in Booking Fee: None
  • Awards Program: Airpoints
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Alaska Airlines

  • Date or Destination Change Fee: Free (excluding Saver fares which must be canceled for future credit)
    • Change fees are being waived for all tickets, including Saver fares, through March 31, 2021
  • Cancellation/Redeposit/Refund Fee: $125
  • Exclusions/Waivers:
    • Fees waived for MVP Gold and MVP Gold 75K Members
    • Full Flex awards are not subject to change or cancellation fees
  • Close-in Booking Fee: None
  • Awards Program: Mileage Plan
  • Alliance: Codeshare agreements with some Oneworld and SkyTeam members, as well as other airlines
  • Popular Domestic vs. International: Domestic U.S.

Alitalia

  • Date Change Fee: 
    • Before Departure: None
    • After Departure (No Show): €55 (~$64) or 5,000 miles
  • Destination Change Fee: 
    • Before Departure: €55 (~$64) or 5,000 miles
    • After Departure (No Show): €110 (~$128) or 10,000 miles
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Miles are non-refundable unless a ticket cannot be used for a cause attributable to the airline
  • Exclusions/Waivers:
    • Members are not eligible to receive any residual miles gained as a result of an itinerary modification
    • Fee for utilizing the return flight only (no-show for outbound flight): €55 (~$64) or 5,000 miles + integration in miles for the issuance of a corresponding one-way ticket
    • Fee for utilizing the return flight only with a change in the itinerary, passenger name, and/or service class or carrier (no-show for outbound flight): €110 (~$128) or 10,000 miles + integration in miles for the issuance of a corresponding one-way ticket and/or partially used award ticket
    • For flights that have been canceled due to COVID-19, passengers will be offered the option of changing their flight or receiving a refund or a travel credit without incurring a fee (more information is available here)
  • Booking Fee (Call Centre): None
  • Awards Program: MilleMiglia
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

American Airlines

American Airlines scanning boarding pass
Image Credit: American Airlines
  • Date Change Fee: None
  • Destination Change Fee: None
  • Cancellation/Redeposit/Refund of Miles Fee: None
  • Exclusions/Waivers:
    • Web Special awards cannot be changed, but you can cancel and get a refund of miles at no charge
  • Close-in Booking Fee: None
  • Awards Program: AAdvantage
  • Alliance: Oneworld
  • Popular Domestic vs. International: Domestic U.S.

ANA

  • Date or Destination Change Fee: None (changes can be made up to 96 hours prior to the departure)
  • Cancellation/Redeposit/Refund of Miles Fee: 3,000 miles
  • Exclusions/Waivers:
    • Reissue/rebooking fees of ¥2,160 (~$21) may apply to any changes made by phone
    • For tickets with stopovers in multiple cities or those that were originally reserved via phone must be changed via phone
    • Certain types of tickets may include fees; be sure to check your individual terms
  • Close-in Booking Fee: None
  • Awards Program: ANA Mileage Club
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Asiana Airlines

  • Date or Destination Change Fee:
    • Domestic flights: None
    • International: $30 or 3,000 miles
  • Cancellation/Redeposit/Refund Fee:
    • Domestic: ₩5,000 (~$5) or 500 miles
    • International: $30 or 3,000 miles
  • Exclusions/Waivers:
    • International flight fee waived for cancellations made up to 91 days before the departure date
    • No show fees: ₩5,000 or 500 miles (Domestic); $50 or 5,000 miles (International)
    • No changes to the return route may be made
    • Refunds requested 12 months after the ticket was issued will incur a fee of 10,000 miles or $100.
  • Close-in Booking Fee: None
  • Awards Program: Asiana Club
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Avianca/TACA

  • Date or Destination Change Fee:
    • Members can make 1 change free of charge to a new travel date up to December 31, 2021, provided passengers move to a new date for the same route or to common points
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Depends on the route, redemption channel, and other circumstances; check the information at the time of booking
  • Exclusions/Waivers:
    • Change of name not permitted for awards flights
    • Free change policy is due to COVID-19; standard change fees are $25 to $75
  • Close-in Booking Fee: N/A
  • Awards Program: LifeMiles
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

British Airways

  • Date and Destination Change and Cancellation/Redeposit/Refund Fee:
    • England: £35 (~$45)
    • Ireland/Most of Europe: €42.50 (~$54)
    • Departing North America: $55
    • Each change comes with an additional $25 service center fee
    • Cancellations must be made at least 24 hours before the flight
  • Exclusions/Waivers:
    • Change fees waived for Gold Priority Reward Bookings
    • Change and cancellation fees are waived for bookings from March 3, 2020, with a travel date up to April 30, 2022
  • Close-in Booking Fee:
    • $25 ticketing fee for all awards flights booked (online and phone) regardless of the date
    • An additional fee may be charged for flights booked within 24 hours of departure
  • Awards Program: Executive Club
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

Cathay Pacific

  • Destination Change Fee: $100 or 10,000 miles (only possible via the call center)
  • Date Change Fee (Per Person, Per Sector):
    • $25 or 1,000 miles rebooking via the online form
    • $40 or 4,000 miles rebooking through other channels
  • Cancellation/Redeposit/Refund of Miles Fee: $120 or 12,000 miles
  • Exclusions/Waivers:
    • Some tickets can be changed within your Asia Miles account and may not incur a change fee
    • Tickets issued before March 31, 2020, have unlimited changes and travel must be completed by March 31, 2022; cancellation will not incur any change fees
    • Tickets issued from March 9, 2020, to March 31, 2021, have unlimited changes and travel must be completed by December 31, 2021
  • Close-in Booking Fee: None
  • Awards Program: Asia Miles
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

China Eastern Airlines

  • Date/Time Change Fee: Free (changes to a destination not permitted)
  • Cancellation/Refund of Miles Fee: Free for Platinum members; not permitted for all other members
  • Exclusions/Waivers: Reward flights ticketed on or before January 24, 2020, for travel on or after January 1, 2020, may be canceled free of charge
  • Awards Program: Eastern Miles
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

China Southern Airlines

  • Date/Destination Change Fee:
    • Domestic, 24+ Hours Before Departure:  ¥50 (~$8)
    • Domestic, 24 Hours or Less Before Departure:  ¥100 (~$16)
    • International, 24+ Hours Before Departure:  ¥100 (~$16)
    • International, 24 Hours or Less Before Departure:  ¥ 200 (~$31)
  • Cancellation/Redeposit/Refund Fee: 50% of the unused mileage
  • Exclusions/Waivers:
    • SkyTeam award flights cannot change routes or names; flight number and date can be changed for  ¥100 to  ¥200 (~$16 to $31) depending on if it is domestic or international
  • Close-in Booking Fee: N/A
  • Awards Program: Sky Pearl Club
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Delta

Delta agent scanning boarding pass
Image Credit: Delta Air Lines
  • Date/Destination Change Fee: Free
  • Cancellation/Redeposit/Refund of Miles Fee: $150 per ticket for award tickets (waived for tickets with travel originating from North America to anywhere in the world (excluding Basic Economy fares); fare difference applies)
  • Exclusions/Waivers:
    • Changes must be done 72 hours prior to departure
    • Above fees waived for Platinum and Diamond Medallion members
    • $75 same-day confirmed or standby charge for different flight time
    • Same-day changes waived for Gold, Platinum, and Diamond Medallion members
  • Close-in Booking Fee: None
  • Awards Program: SkyMiles
  • Alliance: SkyTeam
  • Popular Domestic vs. International: U.S.

EL AL

  • Change/Cancellation/Redeposit Fees: EL AL does not disclose a price list for these fees; check your booking information or contact the airline
  • Exclusions/Waivers:
    • COVID-19: Passengers with canceled flights may opt to receive a travel credit that must be booked by December 31, 2021, for travel before December 31, 2022. Requests for a refund are also possible with miles being reinstated to your frequent flyer account.
  • Close-in Booking Fee: 
    • Not disclosed
  • Awards Program: Matmid Club
  • Alliance: Codeshare agreements with American, Iberia, JetBlue, and more; partners with AeroMexico, Alaska, and Qantas
  • Popular Domestic vs. International: International

Emirates

  • Date Change Fee:
    • Classic Flex Plus/Classic Flex: None
    • Classic Saver: $25
  • Destination Change Fee:
    • Flex Plus/Flex reward tickets: None
    • All other reward tickets within the same destination zone: $25
    • Destination changes to a different zone require a cancellation of the original award ticket (miles re-credited back to the account minus expired miles) and repurchase/reissue of a new ticket with a new validity period and destination.
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Refunds before travel:
      • Classic Flex Plus: Free
      • Classic Flex: $50
      • Classic Saver: $75
    • Refunds after travel: Not permitted
  • Exclusions/Waivers:
    • Fees waived for infants
    • Tickets for travel before June 30, 2021, may be retained and rebooked to a destination within the same region for free within 24 months of the original booking
  • Close-in Booking Fee: None
  • Awards Program: Skywards
  • Alliance: Codeshare agreements with some Oneworld and SkyTeam members, as well as other airlines
  • Popular Domestic vs. International: International

Etihad

  • Date Change Fee: Changes can be made up to 24 hours before departure: AED 100 (~$27)
  • Destination Change Fee: Not allowed; ticket must be refunded and a new ticket issued
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Up to 24 hours prior to departure, a flat refund fee of 10% of the total miles is required for the reward booking, excluding any applicable taxes and carrier charges
  • Exclusions/Waivers: If you are due to fly before June 30, 2021, you may change your flight for free and be rewarded with up to 5,000 Etihad Guest Miles. Amended travel is permitted up to October 31, 2021
    • If a flight has been canceled due to COVID-19, you may cancel and receive a refund without penalty
  • Close-in Booking Fee: None
  • Awards Program: Etihad Guest
  • Alliance: Codeshare agreements with many Oneworld, SkyTeam, and Star Alliance members and other airlines
  • Popular Domestic vs. International: International

EVA Air

  • Date/Destination Change Fee and Cancellation/Redeposit/Refund Fee: $50
    • No Show Fee:
      • America/Europe/Oceania routes: $100
      • Asia/Hong Kong and Macau: $50
  • Exclusions/Waivers: Fees waived for Silver, Gold, and Diamond members
  • Close-in Booking Fee: N/A
  • Awards Program: Infinity MileageLands
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Frontier

  • Date or Destination Change Fee: Tickets purchased between December 22, 2020, and February 28, 2021, will not incur change fees; otherwise, if there are 7 days or less until your flight, you will need to pay a change fee of $99
  • Cancellation/Redeposit/Refund of Miles Fee: Tickets purchased between December 22, 2020, and February 28, 2021, will not incur cancellation fees; otherwise, $75
  • Exclusions/Waivers: Booking fee is waived for Elite Status members and Frontier Airlines World Mastercard® holders
  • Close-in Booking Fee: $75 if booked less than 6 days before the departure date
  • Awards Program: Frontier Miles
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular Domestic vs. International: U.S.

Garuda Indonesia

  • Date Change Fee and Cancellation/Redeposit/Refund Fee:
    • Changes can be made 4+ hours from departure
    • Changes will be subject to a 20% of total mileage penalty
  • Destination/Name Change Change Fee: Not permitted
  • Exclusions/Waivers:
    • Changes that require rebooking will be subject to the $20 award ticket fee
    • If your account does not have the additional 20% mileage per the change penalty, a change cannot be made
    • Tickets booked up to January 31, 2021, for travel up to August 31, 2021, may change the flight date up to 3 times free of charge (blackout days apply from June 21, 2021, to August 15, 2021)
  • Close-in Booking Fee: N/A
  • Awards Program: GarudaMiles
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Hainan Airlines

  • Date Change Fee:
    • Domestic Fortune Classic Awards:  ¥100 (~$15)
    • International/Regional Fortune Classic Awards:  ¥200 (~$29)
    • Fortune Flex Awards: Depends on fare type and ticket price
  • Destination Change Fee: Not allowed except for certain routes on Fortune Flex Award tickets
  • Cancellation/Redeposit/Refund Fee:
    • Fortune Classic Awards: Miles are non-refundable, but taxes and fees are
    • Fortune Flex Awards: Depends on fare type and ticket price
  • Exclusions/Waivers:
    • For Fortune Classic Awards, changes can only be made within the same cabin class
    • Silver, Gold, and Platinum members are exempt from fees, but only on Fortune Classic Awards
    • Members may change the flight date up to 2 hours before the departure with flights marketed and operated by Hong Kong Airlines
  • Close-in Booking Fee: N/A
  • Awards Program: Fortune Wings Club
  • Alliance: No major alliance; individually partnered with 11 airlines, including Etihad, Alaska, and Virgin Australia
  • Popular Domestic vs. International: International

Hawaiian Airlines

  • Date or Destination Change Fee: 
    • Hawaiian Airlines has eliminated change fees on all flights, including those between Hawaii and the U.S. mainland, its international destinations, and flights between the Hawaiian Islands. This does not apply to Basic Economy flights, where changes are not allowed. Flights must be rebooked within 1 year of the original booking date.
  • Cancellation/Redeposit/Refund Fee:
    • Neighbor Island: $30
    • North America: $150
    • International: $150
  • Awards Program: Hawaiian Miles
  • Alliance: No alliance, but airline partners include China Airlines, Korean Air, Japan Airlines, JetBlue, Virgin Atlantic, and Virgin Australia
  • Popular Domestic vs. International: International and domestic

Iberia

  • Date or Destination Change Fee:
    • Blue Class/Premium Economy/Business Class: €25 (~$30) up to 24 hours before the flight departure
    • Full Economy: Free
  • Cancellation/Redeposit/Refund of Miles Fee: €25 (~$30) up to 24 hours before the flight departure
  • Exclusions/Waivers: Iberia has relaxed its change and cancellation policies due to COVID-19, but does not disclose any date restrictions. Contact Iberia to see if your flight is eligible.
  • Close-in Booking Fee: None
  • Awards Program: Iberia Plus
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

Japan Airlines

  • Date Change Fee: Not permitted (flight must be canceled and a new ticket issued)
  • Destination Change Fee: Not permitted
  • Cancellation/Redeposit/Refund of Miles Fee:
    • International and Domestic Flights: ¥3,100 (~$30)
    • Domestic Flights Diamond Award Ticket: ¥6,200 (~$59)
  • Exclusions/Waivers:
    • Changes/cancellations may be made online up to 20 minutes before a domestic flight and until 23:59 (departure city time) the day before travel
    • Changes made by phone are subject to the ticketing fees: $50
  • Close-in Booking Fee: None
  • Awards Program: Mileage Bank/FLY ON
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

JetBlue

  • Date Change Fee; Destination Fee and Cancellation/Redeposit/Refund Fee: Free (through February 28, 2021)
  • Exclusions/Waivers:
    • Same-day changes may be made to seats on different flights to the same destination for $75
    • All fees waived for Mosaic members (and all those on the same itinerary), excluding Blue Basic fares
    • Changes/cancellations made over the phone will incur a $25 service fee
  • Close-in Booking Fee: None
  • Awards Program: TrueBlue
  • Alliance: Codeshare agreements with many Oneworld, SkyTeam, and Star Alliance members and other airlines
  • Popular Domestic vs. International: Domestic U.S.

Korean Air

  • Date/Destination Change Fee:
    • Domestic: None
    • International: ₩30,000 (~$25); fee waived if there is no change in the travel segment, class, or bonus season
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Within 12-month ticket validity: 500 miles domestic; 3,000 miles international
    • Out of 12-month ticket validity: 3,000 miles domestic; 10,000 miles international
  • No Show Penalty:
    • Long-haul (North America/Europe/Middle East/Oceania): 12,000 miles
    • Medium-haul (Southeast Asia/Southwest Asia/Tashkent): 7,000 miles
    • Short-haul (Korea/Japan/China/Hong Kong/Taipei/Mongolia/Vladivostok/Irkutsk): 5,000 miles
    • Domestic: 5,000 miles
  • Exclusions/Waivers:
    • Destination changes can only be made to another within the same region
    • Korean Air does not disclose its change and refund policy for flights affected by COVID-19. Contact the airline to see if you can change or cancel without penalty.
  • Close-in Booking Fee: None
  • Awards Program: SKYPASS
  • Alliance: SkyTeam
  • Popular Domestic vs. International: International

Lufthansa

Lufthansa agent passenger check in
Image Credit: Lufthansa
  • Date Change Fee:
    • Standard Change Fee: €50 (~$60)
    • Tickets purchased before August 31, 2020, may change once free of charge to another flight before December 31, 2021
    • Tickets purchased between September 1, 2020, and February 28, 2021, have unlimited date changes to reschedule the flight until February 28, 2022
  • Destination Change Fee: Not permitted
  • Cancellation/Redeposit/Refund of Miles Fee:
    • Standard Cancellation Fee: €50 (~$60)
    • Reduced Flight Awards: 10,000 miles
    • For flights canceled due to COVID-19, a full refund can be requested
    • Fly&Save award flights are non-refundable but can be rebooked due to COVID-19
  • Exclusions/Waivers: 
    • The fee may vary or be waived for certain awards
    • Reduced flight awards cannot be rebooked or canceled
    • Fly Smart flight award and mileage bargains cannot be changed
  • Close-in Booking Fee: None
  • Awards Program: Miles & More
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Norwegian Air

  • Date/Destination Change Fee:
    • LowFare, LowFare+, and Premium
      • International long-haul flight: €122 (~$150)
      • All flights excluding international long haul: €67 (~$82)
    • Flex and PremiumFlex: Free
  • Cancellation/Redeposit/Refund Fee: 
    • LowFare, LowFare+, and Premium: Non-refundable (after 4 hours of booking)
    • Flex and PremiumFlex: Refundable
  • Exclusions/Waivers: €25 (~$30) per person, each way service charge for any changes or cancellations made by phone or at the airport
    • Existing international flight bookings can make 1 date change free of charge without penalty; the new flight must be completed by October 30, 2021
  • Close-in Booking Fee: N/A
  • Awards Program: Norwegian Reward
  • Alliance: Airlines for Europe (A4E), but no other major alliance
  • Popular Domestic vs. International: Domestic/Europe

Qantas

  • Date/Destination Change Fee: 5,000 Qantas Points
    • Changes that require a ticket to be reissued are not permitted within 24 hours of departure or once travel has commenced
    • Changes are not permitted on any Classic Flight Rewards flight paper ticket booking once travel has commenced
  • Cancellations: 6,000 Qantas Points
  • Reinstated Fee: 5,000 Qantas Points
  • Exclusions/Waivers: The change fee will be waivered for flights amended up until April 30, 2021 (excluding Classic Award flights where a change fee of 5,000 Qantas Points applies)
    • Change/Cancellation Service Fees: 
      • Domestic Australia or New Zealand: 4,500 Qantas Points
      • International Flights: 7,700 Qantas Points
  • Awards Program: Frequent Flyer
  • Alliance: Oneworld
  • Popular Domestic vs. International: International

Singapore Airlines

  • Date Change Fee:
    • Singapore Airlines: $25 (Saver fares); $0 (Advantage fares)
    • Partner Airlines: $50
  • Destination Change Fee:
    • Singapore Airlines: $25 (Regardless of fare)
    • Partner Airlines: $50
  • Cancellation/Redeposit/Refund of Miles Fee:
    • KrisFlyer: $75 (Saver fares); $50 (Advantage fares)
  • Exclusions/Waivers:
    • A no show fee of $100 to $300 will be applied depending on your class. If you wish to refund and you are a no show, you will pay both fees
    • A $25 service fee applies for making any amendments offline
    • Unlimited changes without penalty can be made until February 28, 2021, due to COVID-19. After this date, 1 change free of charge is permitted.
  • Close-in Booking Fee: None
  • Awards Program: KrisFlyer
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Southwest Airlines

  • Date Change Fee: Free
  • Destination Change Fee: Free
  • Cancellation/Redeposit/Refund of Miles Fee: Free
  • Exclusions/Waivers: Changes may be subject to a difference in points, but there are no fees
  • Close-in Booking Fee: None
  • Awards Program: Rapid Rewards
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular Domestic vs. International: Domestic U.S.

Spirit Airlines

  • Date Change Fee: $110
  • Destination Change Fee: $110
  • Cancellation/Redeposit/Refund of Miles Fee: $110
  • Exclusions/Waivers:
    • Changes can be made up to an hour before departure, and cancellations are permitted any time before the departure of the first flight within an itinerary
    • If you change or cancel online instead of by phone, you will receive a $10 credit towards a future booking
  • Close-in Booking Fee:
    • 180+ days prior: None
    • Between 21 and 179 days prior: $15
    • Between 7 and 20 days prior: $50
    • Within 6 days of departure: $75
  • Awards Program: Free Spirit
  • Alliance: No current codesharing agreements with popular commercial airlines
  • Popular Domestic vs. International: Domestic U.S.

Thai Airways

  • Date or Destination Change Fee:
    • THAI and THAI Smile Air Award: 
      • Domestic: ฿500 (~$16)
      • Economy Class/Premium Economy/THAI Smile Plus Class: ฿2,500 (~$85)
      • Royal Silk Class/Royal First Class: ฿3,500 (~$120)
    • Star Alliance Air Award (All Classes of Service): ฿3,750 (~$125)
  • Cancellation/Redeposit/Refund Fee:
    • Within Thailand on THAI: ฿1,800 (~$60)
    • Regional/International on THAI: ฿3,750 (~$125/)10,000 miles
    • Intercontinental/Star Alliance: ฿5,700 (~$190)/15,000 miles
  • Exclusions/Waivers:
    • Stopover fee of ฿2,850 (~$95)
    • For canceled flights due to COVID-19, passengers will have miles returned to their accounts, and taxes and fees will be issued as travel credit
    • Change fees are currently being waivered for amending international flights affected by COVID-19
    • International flights affected by COVID-19 have reduced cancellation fees:
      • Regional routes: ฿2,000 (~$65)/5,500 miles
      • Intercontinental routes: ฿3,000 (~$100)/8,000 miles
  • Close-in Booking Fee: N/A
  • Awards Program: Royal Orchid Plus
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

Turkish Airlines

  • Date/Destination Change Fee:
    • Domestic flights: ₺50 (~$7)
    • International flights: $25
    • International change fees apply even if changes are only made to the domestic leg of a domestic-international connection
  • Preflight Cancellation Refund Fee: 
    • Domestic flights: ₺50 (~$7)
    • International flights: $25
  • No-Show Reissuing Fee:
    • Domestic flights: ₺100 (~$14)
    • International flights: $50
  • Awards Program: Miles&Smiles
  • Alliance: Star Alliance
  • Popular Domestic vs. International: International

United Airlines

United ORD Ticket Counter
Image Credit: United Airlines
  • Change Fees: Permanently waived if you’re flying:
    • Between any of the U.S. states, or between the U.S. and Canada, Mexico, Caribbean, U.S. Virgin Islands, or Puerto Rico (excluding Basic Economy tickets)
    • On an international flight originating in the U.S.
  • Other International Flights Date Change Fee; Destination Fee and Cancellation/Redeposit/Refund Fee:
    • Less than 30 days prior to departure:
      – Premier 1K: None
      – Premier Platinum: $50
      – Premier Gold: $75
      – Premier Silver: $100
      – General Member: $125
    • $125 redeposit fee for no shows, regardless of elite status
  • Exclusions/Waivers:
    • Additional fee for booking award ticket by phone: $25
    • COVID-19: Change fees are being waived for all tickets issued by March 31, 2021, regardless of the fare type or itinerary
  • Close-in Booking Fee: None
  • Awards Program: MileagePlus
  • Alliance: Star Alliance
  • Popular Domestic vs. International: Domestic U.S.

Virgin Atlantic

  • Date Change Fee; Destination Fee and Cancellation/Redeposit/Refund Fee:
    • International Originating in the U.K.: £30 (~$41)
    • International Originating in the U.S.: $50
    • International Originating in Any Other Region: Local currency equivalent of $50
  • Exclusions/Waivers: For bookings up to December 31, 2021, passengers are permitted to make up to 2 date changes and 1 name change free of charge. Flights can be rebooked up to December 31, 2022.
    • The fare difference will be waivered if the flight difference is:
      • Within £60 (~$83) in economy
      • Within $120 (~$165)  in premium
      • Within £350 (~$481) in Upper Class
  • Close-in Booking Fee: N/A
  • Awards Program: Flying Club
  • Alliance: Codeshare agreements with many Oneworld, SkyTeam, and Star Alliance members and other airlines
  • Popular Domestic vs. International: International

Final Thoughts

As you can see, most airlines have varying fees when it comes to changing or canceling reward flights. Keep in mind that when changing a flight, you’ll always need to pay the fare difference in cash or miles if the new flight is more expensive. Some airlines have terms and fees relating to specific fare types, so it’s always best to check at the point of booking to avoid any nasty surprises.


Frequently asked questions

Is there a fee to change or cancel and award ticket?

Usually, yes there is. The amount of the fee can vary a great deal depending on the airline and the type of change being made.

Can you cancel a flight booked with points?

Most airlines allow passengers to cancel flights booked with points, but many impose a fee to do so. Policies vary airlines to airline and we’ve listed some of the most popular airlines in this article.

Can I change my flight booked with air miles?

Many airlines allow passengers to change their flight booked with miles, usually for a fee. Many restrict this to date changes, but some airlines also offer route changes.

What happens if you cancel a Delta flight booked with miles?

Delta no longer charges change fees for award tickets, but canceling a ticket costs $150 per ticket (though this is waived for tickets with travel originating from North America to anywhere in the world (excluding Basic Economy fares).

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Dr. Erin Miller

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32 comments

  1. I believe the Turkish Air information was replaced with Thai airways information copy pasted twice…. please verify.

    Reply

    • Hi Jacob – looks like you’re right. Thanks for the heads up! We’ll get to updating this ASAP! 🙂

      Reply

    • Hi! For Virgin Atlantic would I be able to redeposit my reward miles for a flight that was booked prior to February 2020 due to COVID-19? I can not find any info on redepositing reward miles on their website, only info about rebooking. My flight is coming up soon but I do not want to rebook for travel, just redeposit points instead. Thank you so much!

      Reply

      • Hi Michele,

        You should be able to get these miles re-deposited for no fee. However, if you aren’t, the cost to re-deposit these miles would be up to $50 per person.

        You can offset that $50 per person by using the airline incidental credit from cards like the Amex Platinum.

        Reply

  2. China Eastern Int’l flights
    Refund: Not possible.
    Date Change: Free
    Destination: Not possible.
    Exclusions: If it’s the airline’s problem, free refund.
    Close-in booking fee: None.
    Awards: Eastern Miles.
    Alliance: Skyteam

    Reply

    • Catherine Luther April 23, 2019

      Hi Simon,

      Thanks for your comment on China Eastern. We’ve verified fee information and have added a section for China Eastern within the article.

      Reply

  3. Laura Payne April 23, 2019

    If I booked an award through United but on Thai Airways and EVA Air and I want to cancel and redeposit the miles, is it just the United fees I would have to pay? Or will I have to pay the fees with Thai and EVA also? I have an award booking flying out of Sri Lanka and I’m reconsidering going there. Thanks!

    Reply

    • Hey Laura,

      You’ll only have to pay cancellation fees for United.

      With any award booking, you’ll pay cancellation fees with the frequent flyer program you booked with and NOT the airlines you’re actually flying on.

      Thanks for reading!

      Reply

  4. Is ANA info correct? I think there is a 3000 miles fee for award cancellation.

    Reply

  5. I’m in a pickle right now. I booked a round trip ticket, first flight ever, with United. I need to change the destination airport from Newark to LaGuardia. No date changes, they can change any times but I really just need to fly to LaGuardia instead of Newark. I am a Mileage Plus member and disabled veteran. How can I do this without paying a gazillion $? I know it’s $200 but I can’t afford that. I’m going to celebrate my daughter graduating from NYU and celebrate New Years. What can I do ? Reservation was made back in September and it’s non-refundable. I didn’t know anything when I made reservation, I just went online and made one. Can anyone help?

    Reply

    • Hello Chrystal and thank you for your service. Have you tried calling United reservations? (1-800-864-8331) If there have been any major changes in the flight schedule, they may waive a change fee. It’s a remote possibility but you could explain to them your situation and ask if they could waive it. Alternately, you can look up the cost of transit from Newark to your destination on Rome2rio, it may not be that much. It may also be possible to go standby on a flight to LGA the same day as your Newark ticket. You can ask at the airport. Good luck.

      Reply

  6. leopoldo gonzalez February 5, 2020

    Where is the frontier waiver for the elite 20k members? I can’t find anything online that shows the 75 dollar redeposit fee is waived for elite 20k members.

    Reply

    • Catherine Luther February 11, 2020

      Hi Leopoldo,

      This article needed an update as this does not seem to valid anymore. Thanks for highlighting this, the article has been updated.

      Reply

  7. Hello, I wonder if we have an Aeromexico flight (classic fare) with 3 segments from Mexico to Europe (1 domestic in Mexico, 1 transatlantic, and 1 European) and want to change the date of the flight (and the time of the first segment), do we have to pay 1 fee for each segment (thus 3 fees i.e. 1 domestic + 2 international) or 1 fee for the journey (i.e. 1 international). Where did you find the tariff for the fee ?

    Reply

    • Catherine Luther February 16, 2020

      Hi Edith,

      Airlines usually charge change fees per segment. It looks the Aeromexico fees could do with an update. You can find the applicable fees here by selecting the routing from the dropdown and then selecting your fare type.

      Reply

  8. Does the date change fee on United apply to every change on the same ticket?
    I need to delay my United partner flights to a later date due to the coronavirus. If I need to change it again later do I need to pay the change fees again?

    Reply

    • Catherine Luther February 25, 2020

      Hi Richard,

      Change fees usually do apply to each segment of a journey. You would be best to contact United who will be able to give you all of the information you require.

      Reply

  9. Qantas details are not correct. Change fee is 5000 points. Cancellation is 6000 points.

    Reply

  10. If I cancel my Virgin Atlantic award which charged me $327.83 in taxes and surcharges, will they refund that amount minus the $50 and redeposit the miles?

    Reply

  11. Hello everyone. I’ve just confirmed that, despite AA’s website, there will be a reinstatement fee for award travel that takes place next year, according to the normal fee schedule (so $150 for regular members, not $0 as the website states).
    Thanks

    Reply

  12. This information isn’t much help
    How do I cancel a LifeMiles ticket?
    Customer service never answers and their is no way to do this online.

    Reply

    • Hi Michael,

      Unfortunately, at this time, the only way to cancel a LifeMiles ticket is by calling their customer service team at 1-800-284-2622.

      Reply

  13. I am trying to cancel an Iberia Avios redemption on American Airlines due to the hotel not re-opening in light of COVID-19. They told me they cannot change or cancel (even for a fee) unless one of the flights in my segment is changed or canceled. Essentially, if nothing is changed by the airlines themself, they are telling me I will lose the Avios and the money paid in taxes. Does anyone have experience with this? Any other options?

    Reply

    • Hi Ray,

      Thanks for reading. I’m sorry you’re experiencing this.

      Unfortunately, the airlines aren’t liable for the closures of hotels that they otherwise do not interact with.

      As a result, the airlines must levy a change/cancellation fee.

      You can cancel your ticket and pay a cancellation fee to get your Avios credited back to your account, as well as any taxes and fees your paid.

      Reply

      • Stephen – From what Iberia tells me, that is not true when booking an award ticket on AA metal. There are no refunds and no changes – Even for a fee. Their FAQ shows this, “For partner products and services purchased with Avios, refunds must be processed directly with the partner in question and will depend on their returns policy.” It’s as clear as mud. Even during COVID, trying multiple different agents over the phone, and contacting them via email, they all say the same thing – There is nothing they can do unless American airlines delays, changes, or cancels one of the flights in my segment. Naturally calling AA, they directed me back to Iberia. Since I imagine a good amount of readers use Iberia Avios on AA metal, seems this should be something that is highlighted. I am pretty desperate to try and retain my money and Avios so if anyone has found any sort of success in my situation, please share.

        Reply

  14. Iberia will not refund an award ticket on AA metal. Has anyone had any luck with getting them to refund points and/or taxes in the past? Please help!

    Reply

Any thoughts or questions? Comment below!

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