Indianapolis International Airport [IND] — Ultimate Terminal Guide

Indianapolis International Airport (IND) is the largest airport in the state of Indiana and the 43rd busiest airport in the U.S., handling over 9 million passengers annually. IND is served by several major airlines, including American Airlines, Delta Air Lines, Southwest Airlines, and United Airlines and offers nonstop flights to over 45 domestic and international destinations.

Quick Information

Airport: Indianapolis International Airport [IND]
Terminals: 1 terminal with 2 concourses — A and B
Airport Address: 7800 Col. H. Weir Cook Memorial Dr., Indianapolis, IN 46241
Distance from Downtown Indianapolis: Approximately 12 miles (19 km)
Website: ind.com
Phone Number: 317-487-9594
Number of Daily Flights: 118
Destinations Served: 41 domestic, 2 international
Flight Information: View the flight status for departures and arrivals on the airport’s website

Airlines Operating From IND

Main Terminal

IND Terminals

Indianapolis International Airport is easily accessible from I-70, leading to the terminal access road that loops counterclockwise in front of the terminal. IND has 1 main passenger terminal with 2 concourses, A and B, with separate security checkpoints for both.

Airport parking is located inside the terminal access road, along with the rental car facility and other ground transportation services.

Main Terminal

Level 1 – Arrivals

Passenger arrivals is located on the lower level of the terminal, with the baggage claim carousels, passport control, and customs for international arrivals. A USO Lounge can be found near the Baggage Service Offices, and a pedestrian bridge is available for access to the terminal parking garage.

Level 2 – Departures

Once passengers have checked in at the ticketing desks on the upper level, they’ll proceed into the Civic Plaza. Here there’s a good selection of shops and restaurants and 2 security checkpoints at the entrances to Concourse A and Concourse B.

Once inside the secure area, passengers can move between the 2 concourses via the concourse connector without needing to reclear security again.

Concourse A

Concourse A is located at the southern end of the terminal and has 20 gates numbered A2 to A8, A10 to A17, and A20 to A25.

There are 2 sets of moving walkways to aid passengers in traveling to their gate, and there’s a Delta Sky Club just after security.

Hot Tip: Are you a Delta Air Lines flyer trying to find other available lounges? See the full list of U.S. Delta Sky Club Lounge locations. 

Concourse B

Concourse B is at the northern end of the terminal and consists of 20 gates numbered B3 to B10, B12 to B17, and B20 to B25. There’s a good selection of shops and restaurants, including a Shake Shack and a Starbucks.

Inter-terminal Transport

Walking

IND is not a huge airport, and with the terminal connected to the departure concourses, walking is the only way to get around. Both concourses are accessible from the Civic Plaza on the upper level, and passengers can walk between the 2 concourses once inside the secure area.

The 2 furthest gates are 0.5 miles apart, with moving walkways available to assist passengers with the journey to their gate.

Security and Customs at IND

IND has 2 security checkpoints, with 1 located at the entrance of each concourse.

See below for each security checkpoint’s opening hours:

TSA PreCheck

IND has dedicated TSA PreCheck lanes at Checkpoint A, available from 4 a.m. to 7 p.m.

There is also a TSA PreCheck Enrollment Center located in the Civic Plaza just outside the entrance to Concourse B. Opening hours are Monday to Friday from 8 a.m. to 12:30 p.m. and 1:30 p.m. to 4 p.m.

Once approved, you’ll receive a Known Traveler Number that will enable you to use TSA PreCheck lanes at any U.S. airport.

Global Entry

Global Entry kiosks are located at IND for expedited clearance of passengers arriving into the U.S. from international flights.

Once an application has been submitted, the applicant will need to arrange an interview at an enrollment center. There’s no enrollment center at IND with the closest located at South Bend International Airport (SBN).

Mobile Passport

Mobile Passport Control is not accepted at IND.

IND Airport Lounges

IND has only 2 lounges that are available for eligible passengers only.

* Hours are subject to change without notice. Lounge access may be restricted at times due to capacity.
** Day Pass for any passenger. Lounges marked as n/a only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs.

Hot Tip: Want lounge access, but don’t want to pay the entry fee? Check out this article on the best credit cards for lounge access.

Priority Pass Access

Eligible Priority Pass members receive $28 off the bill at The Fan Zone, located in Concourse B near gate B17.

Hot Tip: Find out about membership in our dedicated Priority Pass article, as well as the best credit cards for getting Priority Pass access.

Airport Dining and Drinks at IND

IND has 25+ restaurants, cafes, and food outlets, with options available in the Civic Center and the individual concourses.

If you want to plan where to eat before your flight, you can view available locations on the airport’s website and filter results by terminal, concourse, or gate number.

IND Airport Wi-Fi and Charging Stations

Free and unlimited Wi-Fi is available at IND and is 8 to 10 times faster than most U.S. airports. To connect, select ‘IND_PUBLIC_WIFI’ from the available connections.

Charging stations are available throughout the terminal and concourses.

Hot Tip: Don’t get caught with a dead battery on your travels. Check out this guide on the best portable charging banks so you’re always connected. 

IND Airport Lost and Found

Passengers that lose an item in the communal areas of the airport can contact Customer Services at 317-487-7243.

For any items lost at security, contact TSA at 317-532-1900.

Contact the applicable airline for items left on an airplane or at the departure gates.

Additional Airport Information

Travelers Aid

There are no Travelers Aid service desks at IND, but passengers can seek assistance from the guest services desk located in the Civic Center beyond the ticketing desks.

Children’s Play Areas

IND has a children’s play area located in both concourses, but the airport doesn’t rank in our most kid-friendly airports in the U.S.

Baby Facilities

IND has 3 nursing rooms located at:

• Main Terminal: Near the Southwest Airlines ticketing desks (pre-security)
• Concourse A: Near the international arrivals area
• Concourse B: Across from gate B5

Unisex family restrooms are available at every restroom in the terminal and concourses.

Pet Relief Areas

Both concourses have a pet relief area. These can be found at:

• Concourse A: Near the international arrivals area
• Concourse B: Across from gate B5

Hot Tip: Check out our list of the top pet-friendly airports for when you’re next flying with Fido!

Duty-Free

There are no dedicated duty-free shops at Indianapolis International Airport.

Smoking Areas

IND is a smoke-free airport, including the use of e-cigarettes. Designated smoking areas are located outside of the terminals.

Prayer

IND has an interfaith chapel located in the ticketing area, open Sunday to Friday from 5 a.m. to 11 p.m. and Saturday from 5 a.m. to 9 p.m.

Money

ATMs are located in the following areas:

• Main Terminal:
  • Ticketing hall by guest services
  • Baggage claim, next to door 4
  • Ground transportation center
• Concourse A: Just after the security checkpoint
• Concourse B: Just after the security checkpoint

Medical Center

There’s no medical center at IND.

Luggage

There are no onsite storage services for luggage.

Important IND Phone Numbers

Customer Service: 317-487-7243

Parking Supervisor (For Assistance in the Parking Lots): 317-487-5017

Travel to and From IND

Transportation Options From IND

Onward transport services are accessible from either the Ground Transportation Center on level 1 of the parking garage or from outside arrivals on the lower level.

Bus

These depart and arrive from the Ground Transportation Center across the roadway from the terminal:

• IndyGo: IndyGo buses operate to all the Marion County townships and many of the Indianapolis city attractions. Passengers can ride route 8 between the airport and downtown Indianapolis, with services running approximately every 30 minutes.
• Shuttle: Shuttles are available to prebook for scheduled and private services.

Taxi

• Taxis are available outside the terminal on the lower level. The cost is around $35 to $40 from the airport to downtown Indianapolis.

Black Car Service

• Prearranged black car services are available from the Ground Transportation Center.

Ride Services

• Uber and Lyft are permitted to operate from IND. Rideshare drivers pick up passengers from the Ground Transportation Center and may drop off passengers curbside at the terminal.

Driving to IND

Arriving From Downtown Indianapolis

Take I-70 W to Decatur Township and use the right 2 lanes to take Exit 68 Ronald Reagan Parkway/Ameriplex Parkway. Keep right and continue onto Col. H. Weir Cook Memorial Drive for access to the terminal.

Arriving From Fort Wayne

Take I-69 S for around 135 miles and use the right 3 lanes to take Exit 200 I-465 S towards I-465 S/I-69/IN-37 S. Keep left at the fork and follow signs for I-465 S/IN-37 before merging onto I-465 S/I-69/IN-37 S. Use the right 2 lanes to take Exit 9 for I-70 W towards St Louis/Indpls Int’l Airport. Keep right at the fork and follow signs for Indianapolis International Airport.

IND Airport Parking Information

Official Airport Parking

There is a variety of airport parking options available for IND passengers, located either outside of the terminal or further away inside the terminal access road.

Short-term Parking

Hourly parking is available in the parking garage opposite the main terminal on level 3 and costs $2 for every 30 minutes of parking.

Daily parking is available on all floors of the terminal parking garage and costs $20 per day.

The parking garage provides covered parking (excluding roof parking on the top floor) and has a maximum clearance height of 8 feet 2 inches.

Long-term Parking

If you require parking for a longer duration, then the airport surface lots provide the most economical options.

The Park & Walk Lot is located beyond the parking garage and costs $14 per day. Passengers can walk between the parking lot and terminal in around 8 to 9 minutes, with no shuttle service available.

The Economy Parking Lot is situated behind the Park & Walk Lot and is accessible via the courtesy shuttle service from the Ground Transportation Center. Economy parking costs $9 per day.

Valet Parking

Valet parking is available in the parking garage on level 3 and costs $27 per day.

parkIND Plus Program

Frequent flyers can prebook parking and earn free parking points by joining the airport’s parkIND Plus Program.

Pick-up or Drop-off Parking

Curbside drop-off and pick-up are available on the upper and lower levels of the terminal roadways.

Accommodation + Parking

Off-site hotels provide hotel and parking packages that are useful for passengers that require overnight airport accommodation prior to or following their flight.

These packages can be booked directly with the hotel, or via airportparkingreservations.com.

Parking for Passengers With Disabilities

Accessible parking spaces are widely available in the parking garage and Economy Parking Lot. For more information, passengers can contact the ADA coordinator at 317-487-5129.

Hot Tip: Want more information about flying with a disability or mobility concern? See our guide to flying with a disability to make sure you know your rights and what can be provided by the airport and airlines.

Parking Contact Numbers

General Parking Inquiries: 317-487-7243

Car Rental at IND Airport

Car rental companies are situated in the Ground Transportation Facility, adjacent to the terminal.

Hot Tip: Read about the credit cards that include car rental insurance so you can avoid paying for expensive insurance through the rental provider. 

IND Airport Hotels

IND has a range of 2-to 3-star hotels within a 3-mile radius of the airport. If you want to be as close to the airport as possible, then the Hilton Garden Inn Indianapolis Airport is your closest option.

Most hotels offer a shuttle service to and from the airport, so be sure to inquire about booking.

IND Airport Hotels – Sorted by Distance from IND

Top 3 Hotel Stays Using Points

The Hilton Garden Inn Indianapolis Airport is the closest airport to IND, just a 10-minute drive away by courtesy shuttle bus. Hungry guests can enjoy classic American cuisine at the onsite restaurant, or make use of the indoor pool, whirlpool, and fitness center. Hilton Honors members can book this hotel for 40,000 points per night.

Guests staying at TownePlace Suites by Marriott Indianapolis Airport can start the day with a free hot breakfast before heading to the airport located just a few miles away. Travelers receive a complimentary shuttle service, free Wi-Fi, and access to a fitness center and indoor pool. Marriott Bonvoy members can book a room from 17,000 points per night.

Guests at the Holiday Inn Indianapolis Airport, an IHG Hotel can enjoy the property’s fitness center, indoor pool, and business center, along with dining at its onsite restaurant, Burger Theory. Located just off I-70, this hotel is well positioned not just for the airport, but also the Indiana Convention Center and . Lucas Oil Stadium. IHG One Rewards members can book a room from 23,000 points per night.

Hot Tip: Looking to have hotel status but don’t meet the stay requirements? There are lots of credit cards that award you complimentary hotel status simply for having the card. 

Final Thoughts

Indianapolis International Airport has been voted the “Best Airport in North America” 11 years in a row now for airports serving 5 to 15 million passengers annually. As determined by the Airports Council International, the accolade is primarily due to the airport’s experienced and hardworking workforce that consistently delivers great service for passengers.

Wayfinding at IND is pretty straightforward, with all parking, ground transportation, terminal, and concourse facilities conveniently interlinked.