Airline Change & Cancellation Fees for Cash Tickets – and How To Avoid Them!

airline change cancellation fees
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Changing or canceling flights is probably not high on your list of things to do. Seriously, who wants to cancel a flight, especially when it’s taking you on vacation?!

To make this process a little bit easier for you, we’re going to outline some vital info about changing or canceling flights with some of the most popular airlines for tickets purchased with cash. We’ve also written about award flight cancellation and change fees, too.

Airline Change & Cancellation Fees (Cash Tickets)

The vast majority of airlines require you to pay to change or cancel flights even when you have paid for your ticket. Unfortunately, each also has its own rules, making it very confusing.

What Are Change & Cancellation Fees

When purchasing a flight, you are likely paying for a non-refundable ticket, especially if you are taking a vacation.

Refundable tickets are much more common for business travelers whose schedules change more often; they also pay a premium for these tickets.

If you have to change a flight because of an unforeseen event, you can expect a change fee with most airlines. A cancellation charge also applies if you need to cancel a trip. These fees vary by airline, so we’ll discuss the specifics below.

Quick Tips To Avoid Cancellation or Change Fees

  1. The Department of Transportation requires airlines to allow customers to cancel or change a ticket at no cost within 24 hours of purchase if the ticket is purchased at least 7 days prior to departure.
  2. Under some special circumstances, you can get change and cancellation fees waived. If you experience the death of an immediate family member or your travel companion or have jury duty, you might qualify for a fee waiver.
  3. Use schedule changes to your advantage. Make sure you know the schedule change policy of the airline you are flying. If your departure or arrival time is changed, you might be eligible for a free change or cancellation. With the chance of a schedule change, you should consider waiting to cancel until the deadline to do so. Just remember to cancel before the deadline!
  4. Know which airlines will allow you to fly standby on the day of your flight so you don’t end up paying to change flights.
  5. Sometimes it’s better to dump your reservation and book a new flight rather than paying the fee to change the original ticket.

Bottom Line: When trying to change or cancel a flight, there are lots of pitfalls. So make sure you know your options before booking!

Which Credit Cards Have Trip Cancellation Insurance?

Cards like the Chase Sapphire Preferred® Card have trip cancellation insurance that can help recoup the cost of airfare if you or a family member become ill.

If you’re interested in a card with trip cancellation insurance, you may also consider the Chase Sapphire Reserve® Card and Ink Business Preferred® Credit Card.

Change & Cancellation Policy/Fees by Airline

The following is a list of change and cancellation fees and different policies and information listed by airline. Note that these can be subject to change, and agents have the ability to waive certain fees in certain situations (so always be nice to your customer service agent!).

Note that this list does not cover baggage fees, which are covered in a separate series. You may also be liable for the difference in fare in many cases.

Hot Tip: Interested in the ever-changing change and cancellation policies due to COVID-19? Check out Airline Cancellation Policies Due to Coronavirus (COVID-19) – Everything You Need to Know.

Aeromexico

Change Fee:

NationalU.S. & CanadaCentral America & CaribbeanEuropeSouth AmericaAsia
BasicNon-refundableNon-refundableNon-refundableNon-refundableNon-refundableNon-refundable
Classic$30First change freeFirst change freeFirst change freeFirst change freeFirst change free
FlexibleFreeUnlimited changes free
ComfortFirst change freeFirst change freeFirst change freeFirst change free
AM+$30First change freeFirst change freeFirst change freeFirst change freeFirst change free
PremierFreeUnlimited changes free
  • Unlimited changes cost-free for fare classes J and C
  • First change cost-free for fare classes I and D
Unlimited changes freeUnlimited changes freeUnlimited changes free

Cancellation Fee: 

NationalU.S. & CanadaCentral America & CaribbeanEuropeSouth AmericaAsia
BasicNon-refundableNon-refundableNon-refundableNon-refundableNon-refundableNon-refundable
Classic$25Fare dependentNon-refundableNon-refundableNon-refundableNon-refundable
FlexibleFreeRefundable
ComfortNon-refundableNon-refundableNon-refundableNon-refundable
AM+$25Non-refundableNon-refundableNon-refundableNon-refundableNon-refundable
PremierFreeFare dependentRefundableRefundableRefundableRefundable
  • Exclusions/Waivers: Tickets booked from July 1, 2020, to January 10, 2021, have the following options due to COVID-19:
    • Voluntary changes/cancellations: Classic Fare, AM Plus, Flexible Fare, Comfort, and Clase Premier passengers may change the route/date free of charge or may cancel their ticket for a cash refund or a voucher worth 115% of the value of the ticket before tax.
    • Involuntary changes/cancellations (canceled flights or government restrictions): All fares may change the route/date free of charge and without a fare difference in some circumstances. Passengers may also cancel their ticket for a cash refund or a voucher worth 115% of the value of the ticket before tax.
    • Fare difference is applicable for flights December 15, 2020, to January 15, 2021, January 29, 2021, to February 1, 2021, March 12, 2021, to March 15, 2021, March 25, 2021, to April 12, 2021, and June 25. 2021, to August 23, 2021.

Air Canada

Tickets issued through April 30, 2021, for original travel between March 1, 2020, and April 30, 2022:

  • Change Fee: All fares are eligible for 1 free change or a travel voucher (with no expiry) up to 2 hours before departure. Credit can be issued in Aeroplan points with a 65% bonus.
  • Same-Day Change (at the airport):
    • Standard fare: $150 ($100 for routes between Toronto Pearson and JFK, LaGuardia, and Newark airports)
    • Flex fare: $75
    • Comfort fare: Included
    • Latitude: Included
    • Premium Economy: Flexible (included), lowest ($75)
  • Cancellation Fee:
    • Basic fare: Special rules apply
    • Standard fare: Special rules apply
    • Flex fare: Special rules apply
    • Comfort fare: Refundable
    • Latitude: Refundable
    • Premium Economy: Flexible (refundable), lowest (special rules apply)
    • Business Class: Flexible (refundable), lowest (special rules apply)

Air New Zealand

  • Change Fee:
    • Economy fare: $150 change fee per adult and child applies. Infant fares can be changed free of charge.
    • Premium Economy fare: $150 change fee per adult and child applies. Infant fares can be changed free of charge.
  • Cancellation Fee: 
    • Economy fare: $300 cancellation fee per adult and child; infant fares are fully refundable. Fare is non-refundable once travel has commenced but credit can be used against a future Air New Zealand fare of equal or greater value.
    • Premium Economy Fare fare: $300 cancellation fee per adult and child; infant fares are fully refundable. Fare is non-refundable once travel has commenced but credit can be used against a future Air New Zealand fare of equal or greater value.
  • Exclusions/Waivers:
    • You can cancel within 24 hours after your purchase and receive a full refund with no fees provided the reservation is made 1 week or more prior to the scheduled departure.
    • Passengers may request a travel credit for domestic or international flights due to depart before June 30, 2021. The travel credit must be redeemed by June 30, 2022, for travel within 12 months of the booking date.

Alaska Airlines

  • Change/Cancellation Fee:
    • All fares excluding Saver tickets: Free
    • Saver tickets: Changes not permitted
  • Same-Day Change Fee: $50 ($25 for travel within California and on shuttle flights between Anchorage and Fairbanks, Spokane and Seattle, and Portland and Seattle)
    • MVP Gold or 75K members receive complimentary same-day changes
  • Exclusions/Waivers:
    • Ticket change fees are waived for MVP Gold or 75K members
    • For tickets booked on or after April 30, 2021, the same-day change fee is waived for passengers booked in J or D (first) and Y (coach).
    • Guests traveling on a vacation package booking are not eligible for same-day confirmed changes. If this change is necessary, the passenger must call 844-762-0087.
    • All fare types (including Saver fares) booked through April 30, 2021, may cancel for free and be exchanged for travel credit. After May 1, 2021, Saver fares cannot be changed or exchanged for travel credit.
    • All fare types (excluding Saver fares) booked through April 30, 2021, may change for free (a fare difference may apply).

Alitalia

There are no standard change or cancellation fees and fees are dependent on the fare type and destination. These fees will be presented to you when conducting a flight search on Alitalia’s website or ask a call center representative. Below are some example fees for a flight search from Rome to Miami with fees charged per one-way ticket.

  • Change Fees:
    • Economy Light Fare: Non-changeable
    • Economy Classic Fare: $150
    • Economy Flex Fare: Free
    • Premium Economy Fare: $150
    • Business Classic Fare: Non-changeable
    • Business Flex Fare: Free
  • Cancellation Fees:
    • Economy Light Fare: Non-refundable
    • Economy Classic Fare: Non-refundable
    • Economy Flex Fare: Free
    • Premium Economy Fare: Non-refundable
    • Business Classic Fare: Non-refundable
    • Business Flex Fare: Free
  • Exclusions/Waivers:
    • When you purchase a flight through Alitalia’s U.S. website you can cancel within 24 hours after your purchase and receive a full refund with no fees provided the reservation is made 1 week or more prior to the scheduled departure.
    • An additional fee of $20 per ticket for administration costs is charged on all ticket refunds.
    • For flights canceled by Alitalia:
      • Passengers may request a refund or travel credit worth an additional €15 (~$18) for a domestic or medium-haul international flight or €60 (~$72) for a long-haul intercontinental flight. Vouchers are valid for 18 months from the date of issue.
    • Tickets purchased by June 30, 2021, with travel dates up to December 31, 2021, may:
      • Request a date or destination change (fare difference payable) within 1 year of the original flight.
      • Request a voucher that is valid for up to 18 months from the date of issue. Vouchers must be requested by July 31, 2021.

Allegiant Airlines

  • Change Fee: $75 per person, per segment, plus any applicable airfare increase. Changes must be made at least 7 days before departure.
  • Cancellation Fee: $75 (must be made at least 7 days before departure)
  • Exclusions/Waivers:
    • Currently, due to COVID-19, passengers may request 1 date change without incurring fees.
    • For canceled flights, passengers may change the date of their flight or request a travel credit valid for 2 years after the date of the initial booking.

Hot Tip:If you purchase Allegiant’s TripFlex at the time of your booking, change fees and cancellation fees are waived for amendments made up to 1 hour before departure.

American Airlines

  • Change Fee:
    • Domestic Change Fee: $200
    • International Change Fee: Up to $750
  • Same-Day Change Fee: $75 to $150 (economy); free (business/first class)
  • Cancellation Fee: If you cancel a non-refundable ticket, you can apply the unused value of the ticket toward a future trip (no later than 1 year from the date your original ticket was issued).
  • Exclusions/Waivers (including Basic Economy tickets):
    • Tickets booked on or before September 30, 2020, for travel March 1, 2020, through March 31, 2021, may change once without incurring change fees for travel before March 31, 2022. Tickets may be rescheduled to a different date or destination or cancel and receive travel credit valid until March 31, 2022.
      • Applies to domestic and short-haul international flights (excluding Basic Economy) for tickets purchased on or after August 31, 2020.
      • Applies to all long-haul international flights originating in North or South America purchased on or after November 19, 2020.

All Nippon Airways (ANA)

  • Change/Cancellation Fee: Fees vary based on the fare and may be up to $500. Check your ticket’s terms and conditions.
  • Exclusions/Waivers:
    • Flights to/from/via an airport in Japan: Tickets booked by February 9, 2021, for departures from February 26, 2020, to June 30, 2021, may request a refund with ticket numbers starting with 205.
    • Flights from Europe, Middle East, and Africa to Japan (excluding Israel and Russia): Tickets booked August 25, 2020, to May 31, 2021, may change unlimited times without incurring change fees for travel up to 355 days of the date of booking.
    • Flights originating in the U.S., Canada, Mexico, Brazil, or Peru may change free of charge if booked from June 12, 2020, to September 30, 2021.

Asiana Airlines

  • Change Fee: Check your terms and conditions at the time of booking.
  • Cancellation Fee: Check your terms and conditions at the time of booking.
  • Exclusions/Waivers: 
    • There are no standard change and cancellation fees. They will depend on the fare type and the journey taken. Refunds for Preferred Seating, Economy Smartium, and Royal Business tickets can be refunded up to 48 hours before the scheduled flight departure.
    • Free changes or refunds will be issued for involuntary reasons, such as traveling to a country with restricted travel or passengers that are subject to isolation. See the applicable categories here.

Avianca Airlines (TACA)

  • Change/Cancellation Fees: Route and fare dependent
  • Exclusions/Waivers:
    • Flights purchased from March 4, 2020, to August 31, 2020, may make 1 penalty-free change to fly before December 31, 2021.
    • Some domestic routes in Colombia and Ecuador and flights between Central American countries are not eligible for involuntary changes or refunds if booked between September 1, 2020, and December 31, 2020.
    • Flights booked from January 1, 2021, to March 31, 2021, may rebook free of charge before December 31, 2021.
    • Flights canceled due to COVID-19 may request a travel credit.

British Airways

  • Change/Cancellation Fee: Free (online); $25 (phone); $35 (at an airport ticket office)
  • Same-Day Change Fee: Free for domestic short-haul; international ticket fees depend on the situation and fare class
  • Cancellation Fee: Some fares are non-refundable. Check your fare details. Admin fees apply: $10 (online); $25 (phone); $35 (at an airport ticket office)
  • Exclusions/Waivers:
    • Notice of 1 hour is required to make a same-day change.
    • Free same-day changes are not available if your itinerary has a connection or is a long-haul flight.
    • Change fees will be waived for bookings made from March 3, 2020, for travel before April 30, 2022. Alternatively, you may cancel your booking to receive a credit valid for travel before April 30, 2023.

Hot Tip: If you need to cancel or change a British Airways flight, do it online. Admin fees for changes online are free and cancellations are $10.

Cathay Pacific

  • Change Fee: 
    • Date/Time: $50 (Standard Economy); $150 (Promotional, Economy Save, Premium Economy Standard, and Business Save)
    • Rerouting: $150
  • Cancellation Fee:
    • $150 (Unused and some partially used)
    • $200 (Expired)
  • Exclusions/Waivers: 
    • Tickets purchased until June 30, 2021, can make unlimited free changes until December 31, 2021.

China Southern Airlines

Change Fee:

Voluntary ChangesFare TypeAt Least 168 Hours Before the Flight DepartureAt Least 48 Hours Before the Flight DepartureAt Least 4 Hours Before the Flight DepartureWithin 4 Hours Before the Flight Departure
First ClassFFree5%5%10%
Business ClassJ
C5%10%10%15%
D5%10%15%20%
I
Premium EconomyWFree5%5%10%
S15%10%20%30%
S25%20%30%40%
S310%30%50%70%
EconomyYFree5%5%10%
B5%10%20%30%
M
H
U5%20%30%40%
A
L
E10%30%50%70%
V
Z
T
N
R

Cancellation Fee:

Voluntary RefundFare TypeAt Least 168 Hours Before the Flight DepartureAt Least 48 Hours Before the Flight DepartureAt Least 4 Hours Before the Flight DepartureWithin 4 Hours Before the Flight Departure
First ClassF5%5%5%10%
Business ClassJ
C5%10%20%25%
D5%15%25%30%
I
Premium EconomyW5%5%10%20%
S110%15%30%40%
S210%25%40%50%
S320%40%70%90%
EconomyY5%5%10%20%
B10%15%30%40%
M
H
U10%25%40%50%
A
L
E20%40%70%90%
V
Z
T
N
R

Delta Air Lines

  • Domestic Change Fee: Free (for tickets purchased after August 31, 2020)
  • International Change Fee: $0 to $500 (for flights originating outside of North America)
  • Same-Day Change Fee: $75
  • Cancellation Fee: If you cancel a domestic itinerary, you must have the ticket reissued and complete your travel within 1 year of the original ticket. For international itineraries, you must begin your travel within 1 year of the original ticket.
  • Exclusions/Waivers:
    • After the risk-free cancellation period and after April 30, 2021, Basic Economy fares are not eligible for free changes.
    • Tickets purchased before April 30, 2021, are eligible for free flight changes, regardless of ticket type.

easyJet

  • Change Fee: 
    • More than 14 days before the flight: Free (online), $8 (customer service team)
    • Less than 14 days before the flight: $65 (online), $75 (customer service team)
  • Cancellation Fee:
    • Within 24 hours of booking: $65
    • After 24 hours of booking: Non-refundable
  • Exclusions/Waivers:
    • Due to COVID-19, passengers can currently change their flight for free within 14 days of departure.

EL AL

  • Change Fee: 
    • Tickets purchased before June 30, 2021, can change the date of the ticket or freeze the ticket to use for departure before April 30, 2022.
  • Cancellation Fee:
    • Passengers with canceled flights can request a travel credit or refund. For voluntary cancellations, passengers are eligible for travel credit only.

Emirates

  • Change/Cancellation Fee: Fare type and route dependent. Crowdsourced web feedback quotes prices anywhere from $50 to $1,000+.
  • Exclusions/Waivers: 
    • Tickets booked on or before September 30, 2020, with a travel date on or before September 30, 2021, can extend the validity for 24 months from the original date of booking. Tickets can be changed to another flight within the same region and in any booking class.
    • Tickets booked on or after October 1, 2020, with a travel date on or before September 30, 2021, can extend the validity for 24 months from the original date of booking. It can be changed to another flight within the same region and in the same booking class.

Etihad Airways

  • Change/Cancellation Fee: Fare type and route dependent. Crowdsourced web feedback quotes prices anywhere from $75 to $200+.
  • Exclusions/Waivers: 
    • If changing a flight using a customer service agent, a fee of $20 to $30 (differs per country and where the fee was booked) may be added on top of the change fees.
    • Passengers may rebook a flight, without penalty, before September 30, 2021. Alternatively, passengers may cancel and request travel credit (with up to an additional $400) for use within 2 years.
    • Passengers with canceled flights can request a refund if:
      • Purchased directly through Etihad
      • Purchased through a travel agency in Australia, Canada, or the U.S.
      • The ticket originates in the EU (including Switzerland and the U.K.)

EVA Air

  • Change/Cancellation Fee: Fare type and route dependent. Check your ticket for rules.
  • Exclusions/Waivers:
    • Tickets issued on or before January 31, 2020, for travel from February 1, 2021, to April 30, 2021, affected by restricted travel to/from France may change without penalty or request a refund.

Frontier Airlines

  • Change Fee: Tickets purchased between December 22, 2020, and March 31, 2021, will not incur change fees; otherwise $0 at 60+ days before departure, $39 at 59 to 7 days before departure, $59 within 6 days before departure
  • Same-Day Change Fee: $59
  • Cancellation Fee: Tickets purchased between December 22, 2020, and February 28, 2021, will not incur cancellation fees and will retrain travel credit; otherwise $0 at 60+ days before departure, $39 at 59 to 7 days before departure, $59 within 6 days before departure
  • Exclusions/Waivers:
    • Change and cancellation fees are waived for passengers that purchase the WORKS bundle. This includes Elite 100K members that receive the WORKS bundle an elite benefit.

Garuda Indonesia

  • Change/Cancellation Fee:
    • International tickets booked on or before June 30, 2021, can change the flight free up to 3 times or request a travel credit to use before December 31, 2021.
    • Standard change/cancellation fees are not disclosed. Check your booking for more information.

Hainan Airlines

Change and cancellation are not disclosed by the airline. Check your ticket information or contact the airline for details on the policy.

Hawaiian Airlines

  • Change Fee: Free (excluding Main Cabin Basic where no changes are permitted)
  • Restricted Refundable Fare Refund Fee:
    • Neighbor Island: $25
    • North America: $25
    • International: $25
  • Exclusions/Waivers:
    • If a flight has been canceled due to COVID-19, a travel credit will be issued that is valid for 2 years from the original purchase date.

Iberia Airlines

  • Change Fee:
    • Economy Basic: €180 to €200 (~$217 to $241)
    • Economy Optimal: First change free up to 15 days before departure. Subsequent changes €180 to €200 (~$217 to $241)
    • Economy Flexible: Free
    • Premium Economy Promotional: €150 to €200 (~$181 to $241)
    • Premium Economy Flexible: Free
    • Business Promotional: First change free up to 15 days before departure; subsequent changes €300 (~$361)
    • Business Flexible: Free
  • Cancellation Fee:
    • Basic Fare: Non-refundable
    • Optimal Fare: Non-refundable
    • Flexible: Free
    • Premium Economy Promotional: Non-refundable
    • Premium Economy Flexible: Free
    • Business Promotional: Non-refundable
    • Business Flexible: Free
  • Exclusions/Waivers: 
    • Passengers with flights affected by COVID-19 can change the date of the flight free of charge or request a credit to be used within 14 months. This can be done 15 days or less before the flight departure and applies under the following circumstances:
      • Entry restrictions at your destination
      • Lockdown or quarantine measures at your destination
      • Lockdown or quarantine measures at your place of origin
      • You test positive for COVID-19

Japan Airlines

Change Fee:

  • To North America: 
    • Economy Saver: Not permitted
    • Economy Standard: HK$1,500 (~$193) or HK$2,300 (~$296) when made after the original flight departure
    • Economy Flex: Free
    • Premium Economy Standard: HK$1,500 (~$193) or HK$2,300 (~$296) when made after the original flight departure
    • Premium Economy Flex: Free
    • Business Standard: HK$1,500 (~$193) or HK$2,300 (~$296) when made after the original flight departure
    • Business/First Flex: Free
  • To Japan:
    • Economy Special/Standard: HK$800 (~$103) or HK$1,800 (~$232) when made after the original flight departure
    • Economy Semi-Flex: Free, excluding flights changed after the original departure to HK$1,000 (~$129)
    • Economy Flex: Free
    • Premium Economy Standard: HK$800 (~$103) or HK$1,800 (~$232) when made after the original flight departure
    • Premium Economy Semi-Flex: Free or HK$1,000 (~$129) when made after the original flight departure
    • Premium Economy Flex: Free
    • Business Semi-Flex: Free or HK$1,000 (~$129) when made after the original flight departure
    • Business Flex: Free
  • To Hawaii:
    • Economy Saver: Not permitted
    • Economy Standard: HK$1,500 (~$193) or HK$2,300 (~$296) when made after the original flight departure
    • Economy Flex: Free
    • Business Standard: HK$1,500 (~$193) or HK$2,300 (~$296) when made after the original flight departure
    • Business/First Flex: Free

Cancellation Fee:

  • To North America: 
    • Economy Saver/Standard: HK$2,000 (~$258). Non-refundable after departure.
    • Economy Flex: Free
    • Premium Economy Standard: HK$1,500 (~$193). Non-refundable after departure.
    • Premium Economy Flex: Free
    • Business Standard: HK$2,000 (~$258). Non-refundable after departure.
    • Business/First Flex: Free
  • To Japan:
    • Economy Special: Non-refundable
    • Economy Standard/Semi-Flex: HK$800 (~$103). Non-refundable after departure.
    • Economy Flex: Free
    • Premium Economy Standard/Semi-Flex: HK$800 (~$103). Non-refundable after departure.
    • Premium Economy Flex: Free
    • Business Semi-Flex: HK$800 (~$103). Non-refundable after departure.
    • Business Flex: Free
  • To Hawaii:
    • Economy Saver: Not permitted
    • Economy Standard: HK$1,500 (~$193) or HK$2,300 (~$296) when made after the original flight departure
    • Economy Flex: Free
    • Business Standard: HK$2,000 (~$258). Non-refundable after departure.
    • Business/First Flex: Free

A $50 admin fee also applies for changes and cancellations (admin fees depend on the country of booking).

Exclusions/Waivers:

  • Due to COVID-19, passengers may change their flight once without penalty under the following conditions:
    • Flights departing up to April 15, 2021, can change to another journey finishing on or before July 10, 2021.
    • Flights departing April 16, 2021, to October 30, 2021, can change to another journey finishing on or before November 10, 2021.

JetBlue Airways

  • Change/Cancellation Fee (for bookings on or after June 1, 2021):
    • Blue, Blue Plus, Blue Extra, and Mint: Free (fare difference applies)
    • Blue Basic
      • Routes in the U.S., Mexico, Caribbean, and Central America: $100
      • All other routes: $200
  • Same-Day Change Fee: $75
    • Same-day change fee is waived for Mosaic members and Blue Extra fares
  • Exclusions/Waivers:
    • Change and cancellation fees are waived for all fares through May 31, 2021.
    • Admin Fee: $25 for changing or canceling with a JetBlue customer support agent. No admin applies online.

Hot Tip: If you are a TrueBlue Mosaic member and traveling with others, you can change or cancel flights for free for everyone on the booking.

Korean Air

  • Change Fee: 
    • $50 to $100 (Economy fares)
    • $50 to $150 (First/Prestige fares)
  • Cancellation Fee:
    • International Flights:
      • ₩30,000 (~$27) service charge is applicable on top of refund penalty
      • Refund Penalty 91+ days: Free
      • Refund Penalty 61 to 90 days: ₩30,000 (~$27)
      • Refund Penalty 15 to 60 days: ₩50,000 to ₩300,000 (~$45 to $267)
      • Refund Penalty 4 to 14 days: ₩60,000 to ₩360,000 (~$53 to $320)
      • Refund Penalty within 3 days: ₩80,000 to ₩450,000 (~$71 t0 $401)
      • No-show/Partial Refund: ₩50,000 to ₩300,000 (~$45 to $267)
    • Domestic Flights:
      • Prestige Class/Economy Flex: ₩3,000 (~$3)
      • Economy Standard: ₩5,000 t0 ₩7,000 (~$4 to $6)
  • Exclusions/Waivers: 
    • Fees depend on the specific fare type, be sure to check your fare’s terms and conditions.
    • Refunds processed 91+ days from departure and originating in Korea are exempt from refund fees.
    • Tickets booked on or before April 1, 2020, for departure before December 31, 2021, can change once without penalty or receive a refund.

Norwegian Air

  • Change Fee:
    • LowFare and LowFare+: €70 (~$85)
    • Flex: Free
    • Changes made by phone or at the airport cost $30 per person, each way. Changes can be made up to 30 minutes before departure.
  • Cancellation Fee:
    • LowFare and LowFare+: Not permitted
    • Flex: Free
  • Exclusions/Waivers:
    • Norwegian is currently waiving change fees for rebooking at least 16 days before departure with the full journey required to be completed by October 30, 2021.

Qantas

Qatar Airways

  • Cancellation Fees: $90 to $217
  • Change Fees: $66 to $168
  • Exclusions/Waivers:
    • Unlimited free changes are available for the following flights and dates:
      • International flights booked from February 25, 2021, and April 30, 2021, for travel between November 1, 2021, and February 28, 2022.
      • Domestic flights booked between May 21, 2020, and April 30, 2021, for travel between June 12, 2020, and February 28, 2022.
      • Trans-Tasman flights between October 15, 2020, and April 30, 2021, for travel between October 16, 2020, and February 28, 2022.
    • Tickets canceled or amended through the call center, at an airport ticket desk, or at a Qatar Airways ticket office are subject to a non-refundable service fee of $25.
    • Change and cancellation fees depend on the fare type and the cabin class and are displayed online during the booking process.

Ryanair

  • Flight Change Fee: €35 to €95 (~$49-$132)
  • Name Change Fee: 
    • Online: €115 (~$160)
    • Phone: €160 (~$223)
  • Cancellation Fee: Non-refundable
  • Exclusions/Waivers:
    • If you can’t use your outbound flight, you can still use your return flight (no notification necessary).
    • Change fees are per one-way flight, per person. Changes can be made up to 2.5 hours before the flight.
    • Fees are waived if made within 24 hours of the booking.
    • If a flight is canceled due to COVID-19, passengers may rebook the journey without penalty or request a travel credit (valid for 12 months) or a refund.

Singapore Airlines

  • Change Fee:
    • A $50 service charge may apply on top of a change fee per your purchased fare; check your fares terms and conditions.
  • Cancellation Fee:
    • Cancellations may only be made on refundable fares; if you cancel a non-refundable fare, only taxes will be refunded.
    • In some cases, a cancellation fee may apply.
  • Exclusions/Waivers:
    • Tickets issued from March 5, 2020, to June 30, 2021, can make unlimited changes to the booking until June 30, 2021, and 1 additional change after this date. Voluntary cancellations would incur fees based on the fare type.

Southwest Airlines

  • Domestic Change Fee: Free
  • Same-Day Change Fee: Only permitted on Anytime or Business Select tickets.
  • Cancellation Fee: All fares can be exchanged for travel credit without incurring cancellation fees. Anytime and Business Select tickets are refundable without fees.

Bottom Line: Southwest Airlines makes changing and canceling flights easier than just about any other airline. When you cancel a flight, you will receive a credit to your account. Keep in mind, this credit can only be used by the holder of the original ticket.

Spirit Airlines

  • Change Fees:
    • Standard or Award Ticket
      • 0 to 6 days from departure — $79
      • 7 to 14 days from departure — $59
      • 15 to 59 days from departure — $39
      • 60+ days from departure — Free
    • Flight Flex
      • Up to 24 hours before departure — Free
  • Cancellation Fees:
    • Standard or Award Ticket
      • 0 to 6 days from departure — $79
      • 7 to 14 days from departure — $59
      • 15 to 59 days from departure — $39
      • 60+ days from departure — Free
  • Same-Day Change Fee: $99
  • Exclusions/Waivers:
    • All change and cancellation fees are waived for tickets booked by March 31, 2021
    • Changes can be made up to an hour before the flight departure

Hot Tip: Starting at $35, you can purchase Spirit’s Flight Flex at the time of your booking. You will then be allowed 1 flight modification at no extra cost if done more than 24 hours prior to your flight.

Thai Airways

  • Change/Cancellation Fees: Fare type dependent. Check your fare details when booking.
  • Exclusions/Waivers
    • After travel commences, no refund will be issued. Changes must be made before ticket expiration to the same booking class and within the same seasonality of travel. Any fare changes will also be chargeable. Refunds must be requested no later than 90 days of ticket expiry.
    • Tickets purchased before March 31, 2021, for travel before June 20, 2021, can be refunded or changed for a new date or credit to be used before December 31, 2022.

Turkish Airlines

  • Change Fees:
    • Economy Promotion/Restricted Fare: Route-dependent
    • Economy Flexible Fare: Free
    • Business Promotions Fare: Route-dependent
    • Business Restricted Fare: Route-dependent
    • Business Flexible Fare: Free
  • Cancellation Fees:
    • Economy Promotion Fare: Non-refundable
    • Economy Restricted Fare: Permitted before the flight, subject to defined deductions. After the flight, the refunded amount is the cost of the flight taken deducted from the total cost.
    • Economy Flexible Fare: Permitted before the flight, subject to defined deductions. After the flight, the refunded amount is the cost of the flight taken deducted from the total cost.
    • Business Promotions: Non-refundable
    • Business Restricted/Flexible Fare: Permitted before the flight, subject to defined deductions. After the flight, the refunded amount is the cost of the flight taken deducted from the total cost.
  • Exclusions/Waivers:
    • Tickets booked on or before December 31, 2021, can change unlimited times for free for travel until March 31, 2022.

United Airlines

  • Change Fee:
    • Economy, Economy Plus, and premium cabins: Free changes for flights within the U.S., or between the U.S. and Mexico or the Caribbean, and for international flights originating in the U.S.
    • Basic Economy: Route dependent
  • Same-Day Change Fee: Route dependent
    • Waived for Gold, Platinum, and 1K members
  • Cancellation Fee: If you cancel a non-refundable ticket, you may return to the reservation up to a year after the date of the issue. Change fees may apply.
  • Exclusions/Waivers:
    • If your departure or arrival time is altered by more than 30 minutes because of a schedule change, you may change your flight at no extra cost or request a refund.
    • Change fees are waived for standard economy and premium cabin tickets booked through May 31, 2021. Fees are also waived for basic economy tickets booked through April 30, 2021.

Virgin Atlantic

  • Change Fee: Minimum of $210
  • Cancellation Fee: Fare dependent and a $42 admin fee will be payable.
  • Exclusions/Waivers:
    • Flights booked on or after February 6, 2021, for travel anytime up to April 30, 2022, are permitted to make up to 2 date changes and 1 name change free of charge. Travel would need to be completed by April 30, 2023. This applies to flights booked or canceled on or after March 3, 2021.

WestJet

Change/Cancellation Fee:

  • More than 60 days before the flight:
    • Flights within Canada:
      • Econo/Premium: CA$50 to CA$59 (~$40 to $47)
      • Econo Flex: Free
      • Business: CA$100 to CA$118 (~$79 to $93)
    • All other routes (excluding Europe):
      • Econo: CA$50 to CA$59 (~$40 to $47)
      • Econo Flex: CA$25 to CA$30 (~$20 to $24)
      • Premium: CA$50 to CA$59 (~$40 to $47)
      • Business: CA$100 to CA$118 (~$79 to $93)
    • Flights between Canada and Europe:
      • Econo: CA$100 to CA$118 (~$79 to $93)
      • Econo Flex: CA$100 to CA$118 (~$79 to $93)
      • Premium: CA$100 to CA$118 (~$79 to $93)
      • Business: Change CA$400 to CA$472 (~$316 to $373), Cancellation CA$600 to CA$708 (~$474 to $560)
  • 60 days or less before the flight:
    • Flights within Canada:
      • Econo: CA$100 to CA$118 (~$79 to $93)
      • Econo Flex: Free
      • Premium: CA$100 to CA$118 (~$79 to $93)
      • Business: CA$100 to CA$118 (~$79 to $93)
    • All other routes (excluding Europe):
      • Econo: CA$100 to CA$118 (~$79 to $93)
      • Econo Flex: CA$100 to CA$118 (~$79 to $93)
      • Premium: CA$100 to CA$118 (~$79 to $93)
      • Business: CA$100 to CA$118 (~$79 to $93)
    • Flights between Canada and Europe:
      • Change Fee:
        • Econo: CA$250 to CA$295 (~$197 to $233)
        • Econo Flex: CA$250 to CA$295 (~$197 to $233)
        • Premium: CA$250 to CA$295 (~$197 to $233)
        • Business: CA$400 to CA$472 (~$316 to $373)
      • Cancellation Fee:
        • Econo: CA$250 to CA$295 (~$197 to $233)
        • Econo Flex: CA$250 to CA$295 (~$197 to $233)
        • Premium: CA$250 to CA$295 (~$197 to $233)
        • Business: CA$600 to CA$708 (~$474 to $560)
  • Exclusions/Waivers: Tickets booked on or before April 30, 2021, can change the date for free or cancel and request a travel voucher valid for 24 months from the date of issue.

Change & Cancellation Policy by Online Travel Agency (OTA)

If you’re booking through an online travel agent, it’s important to be aware of their change and cancellation policies, too.

Orbitz

If you book a nonrefundable ticket through Orbitz, you have 24 hours to cancel it without a fee. However, you won’t receive a refund of the Orbitz service fee if you were charged one.

Once you have passed the 24-hour cancellation window, airline change and cancellation fees will apply. Additionally, you will be responsible for a $30 fee paid to Orbitz.

As you will see above, many airlines are waiving change and cancellation fees that would also apply to your flights booked through Orbitz.

To change or cancel a booking with a low-cost carrier, you will have to contact the airline yourself.

Low-Cost Carriers
AirAsiaFrontierSpirit
easyJetInterjetVivaAerobus
EurowingsJetstarVolaris
FireflyNorwegian

Priceline

You have 24 hours to cancel bookings without a fee, but Express Deals are not changeable or refundable.

Beyond 24 hours, all applicable airline change and cancellation fees will apply, plus a service fee will be charged by Priceline (fee amount depends on the flight booked).

Bottom Line: When booking with online travel agents like Expedia, Orbitz, and Priceline, remember that they will charge you a service fee on top of the airline’s change or cancellation fee if you need to make a change.

Final Thoughts

By now, you can see how vastly different these carrier change and cancellation policies can be. Some are easy, like Southwest Airlines, while others (such as Spirit Airlines) are much more strict.

Hopefully, once you have booked a non-refundable ticket, you won’t need to make any changes. Your life will be much easier that way!

If for some reason you do need to make a change, you now have all the info you need to prepare.


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Airline Cancellation & Change Fees (Cash Tickets)


Frequently asked questions

How do I make a refund request for my refundable ticket?

Call the customer service line of your airline to process your refund or log in to your booking in your online account where some refunds can often be requested.

How much time do I have to put in a cancellation request on my airline ticket before I have to pay a fee?

U.S. law requires 24 hours from the time of purchase of an airline ticket to do a full refund without paying any fees, as long as you are booking more than 7 days out.

What is an airline change fee?

An airline change fee is a penalty charge for changing the date or destination of a flight. Some ticket types waive change fees such as flexible fares. When you change your ticket, almost all passengers will be required to pay the fare difference.

How can I change my flight without paying a fee?

Some airlines allow free changes to be made within 24 hours of the booking and others waive changes for elite frequent flyers. Alternatively, purchase a fare type that allows free changes.

Can I cancel a flight and get a refund?

Flexible and premium cabin fares often allow free cancellations, but other fare types will usually charge a penalty or be non-refundable.

Spencer Howard

About Spencer Howard

Always a fan of flying, it was only natural that Spencer was drawn to finding a way to improve the travel experience. Like many, he started this journey searching for cheap flights to take him around the world. This was fun for a while, but Spencer was intrigued by the idea of flying in business and first class! Throwing himself into what became an extensive research project, Spencer spent 3-4 hours per night learning everything he could about frequent flyer miles over the course of several months (he thinks this is normal).

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53 comments

  1. David Webster November 22, 2018

    It seems wrong to me that an airline can keep the fees and service charges added to a non refundable ticket if I have to cancel it. They do not need to pass this on to the airport provider. So they have my money that they would have to spend if I travelled.
    Your advice would be appreciated. I purchased my flight from AA in England so UK law should apply.
    Regards
    David Webster

    Reply

    • Hi David,

      Unfortunately, your case may be unique. We would suggest seeking guidance from American Airlines in this matter. Sorry to hear that.

      Reply

  2. Please could you assist me about what the airline means by “penalty apply per transaction”. What do they mean by transaction?

    Reply

  3. We purchased airline tickets through Expedia for my wife and myself. I purchased thru Citi cc because of insurance. I had a bad health problem and had to cancel. The two tickets were $1297 they refunded $400 and gave it as a credit balance. Problem is I will not be able to fly again to use the credit. It seems like they really won’t do anything for us. Would Expedia let me us the credit for hotels, or is there any way of them refunding?

    Reply

    • Hey Gary, you’d need to read the terms and conditions of the refund and how you can use the credit — but I imagine that if you have Expedia credit then you’ll be able to use it for any type of purchase on Expedia. Again though, have a good look at the terms as I’m sure it’ll be stated clearly there for you.

      Reply

    • Hi.. if I book a round trip for $2400 on Qatar airways and the cancellation fee is $500, if i travel one way and then cancel the other way, would I lose $500 and get back the remaining part of the amount ($1100)?

      Thanks

      Reply

      • Hello Reddy. We would need more information to answer your question. For example, is the ticket a non-refundable ticket? We also don’t know if the fare classes for each segment are different. One way could be a more expensive fare class than the other. You can view the fare rules when you book your ticket and they will spell out the terms of the fare and how the cancellation fee is applied. In the scenario you mentioned, the best case may be that you receive a credit voucher for $700 (1/2 of $2400 minus the $500 fee) but this is speculation. You could also receive nothing based on the fare rules.

        Reply

  4. Hi, I booked a multicity trip via Justfly.com. I need to change the date of the first leg but when I called, I was told at first that Brussels Airline was charging $300 for cancellation + $455 for the difference of the price between the two dates + taxes. I was then told that actually, I had to pay $300 per “leg” so 3 x $300 since I was heading to three different cities. I asked why since I was only initially changed one, the first one?

    I called Brussels Airlines directly, which cannot do anything for me since I booked via Just Fly but they confirmed that for the change of the departure flight I should be charged a $300 fee for that first leg and that the difference in the price of the ticket itself was $259…

    I won’t book again on JustFly but in the meantime, I have to call them back to tell them that they gave me the wrong information… Regarding the taxes, since I paid them once when I first booked my multicity flights, is it true that they are allowed to charge me more taxes? And if yes, should it be only on the first leg and not the other two destinations? Thank you.

    Reply

    • Hi Nadia,

      Sorry to hear about this situation! JustFly should not charge additional airport taxes unless the cities you’re flying between have changed. However, it’s possible that they may be charging sales tax on the change fees. I would check with JustFly to see exactly what taxes they’re charging you for.

      I hope this helps!

      Reply

  5. British Airways charges $275 penalty for changes to the flight… you should update this information.
    Thank you

    Reply

    • Catherine Luther May 22, 2019

      Hi Orna,

      Thanks for sharing your experience with us. Are you referring to a penalty fee for changing the flight, or was the $275 the difference between the ticket you originally purchased and the price of the flight you changed to? We only state flat transaction fees for changes/cancellation in this article as every situation is different, depending on the type of ticket you have and the cost difference in flight prices for changes.

      Reply

  6. Hi,

    When you cancel a nonrefundable ticket, do they refund you the fare you paid minus the cancellation fee? I have an international ticket on United and their cancellation fee is 190 Euro per fare rules. It’s not clear if they will charge 190 Euro on top of the fare I paid, or they will keep the 190 Euro and refund me the rest in case I cancel the entire flight before any legs are flown.

    Thanks.

    Reply

    • Hey NS,

      With United Airlines, a non-refundable ticket means that you will be given a credit minus any cancellation fees. Let’s say you paid 1,000 Euros for the ticket. If the cancellation fee is 190 Euros, you will receive a credit of $810 that is valid for future tickets booked with United Airlines.

      Hope this helps.

      Reply

      • Ah!! It’s a credit, not a refund, got it! That makes so much sense now. Just wasn’t understanding why on the one hand they said it’s non-refundable, yet there was a cancellation fee. I was assuming non-refundable to mean you forfeit the entire fare! Duh! Thank you!

        Reply

        • No problem! Remember that most basic economy tickets are entirely nonrefundable and non-cancellable, which means you also won’t get a credit either. Thanks for reading.

          Reply

  7. I’m looking at a ticket SFO-TPE-HAN, SGN-TPE-SFO on China Airlines. Each of the legs has the same fare rules stating $100 fee to cancel and refund. Does this mean it’s $400 to cancel the whole trip (i.e. $100 per leg x 4 legs), or is it $100 to cancel the whole trip (i.e. the highest penalty listed)? Thanks!

    Reply

    • Hey Steven,

      If you pay the $100 fee, you will cancel the entire itinerary. You may not cancel just 1 leg of the trip. This is typically against an airline’s contract of carriage, and it leads to something called hidden-city ticketing, which many people have abused in the past.

      If you skip your TPE-HAN leg, for example, the entire rest of your ticket will also be cancelled. The only “segment” that you can technically skip is TPE-SFO, since there are no segments after that. You will not receive any EQMs or redeemable miles for the skipped segment.

      Hope this helps.

      Reply

  8. When purchasing refundable airline tickets on American Airlines (aa.com), the site simply says in small print that “cancellation or change, fees may apply”, but American Airlines does not list a fee schedule anywhere. Since purchasing airline tickets is effectively a contract, shouldn’t the airlines be required to disclose the penalty amount(s) before the contract can be made binding? Otherwise, American can simply charge whatever arbitrary fee they feel like for a cancellation or change.

    Reply

    • Hi Rusty,

      If you have a refundable ticket (full-fare), then there are no cancellation or change fees. Cancellation or change fees only apply to non-refundable tickets.

      Reply

      • Hi Jarrod, or anyone else that can help,

        I would love to know where it says that refundable tickets are not subject to cancellation or change fees. Can you point me to that?

        American Airlines wrote, “With regard to your ticket purchase, the original ticket that you purchased was a refundable fare. Most refundable fares will allow a refund or change less the applicable change fee. After reviewing the fare structure of ticket number xxxxxxx, I see that the fare rules state that a $300 fee would be applicable upon making a change, refund or no-show for travel. Since you requested a refund of your original ticket to purchase the lower fare, the $1,990 value less the $300 fee was returned to you on February xx, 2019 in the amount of $1690. Therefore, while I am sorry that we are disappointing you, our position stands that a fee of $300 applies for canceling your ticket and it will not be refunded.”

        I maintain that if airlines are going to charge any kind of fee, that information needs to be disclosed up front along with the amount of any fees. Otherwise the airline can just STEAL whatever amount they want.

        The real kicker is that I cancelled my ticket a full 25 days before I was scheduled to fly, and subsequently purchased the very same ticket minutes later in the identical manner I purchased my original ticket (directly from American Airlines), but for a lower fare — it isn’t like I took my business elsewhere. And, NEVER was I notified that cancelling my ticket would cost me $300 — at least not until AFTER I asked American Airlines why my refund was $300 short! During the ticket purchase process, American Airlines provided me absolutely nothing — I completed the transaction entirely online; they didn’t send me any tickets; there was never any human intervention required; the entire transaction was completed electronically and I was only provided a single e-mail with my itinerary — yet American Airlines STOLE $300 from me when making the refund.

        In contrast, when I cancel an order with Amazon, Wal-Mart, and virtually any other online presence, they happily refund 100% of money paid to them as long as they have not yet shipped my order. And as I said, I cancelled my American Airlines ticket 25 full days before I was scheduled to fly!

        So, I would surely love to know where it is written that refundable tickets are not subject to cancellation or change fees. Any help will be appreciated. Thank you!

        Reply

        • Hi Rusty,

          I’m sorry you’re going through this, I am sure it is very frustrating. I’ve reached out to our American Airlines expert on the team and he believes the issue lies with the fare class of your ticket, which may be why they have charge you a change fee. Would you be able to share the fare class of the ticket you purchased with us so that we can provide you with more information?

          Reply

  9. I recently booked reservations with Frontier and they changed our flight time from 6:34pm to 7:53pm changing our arrival time in Orlando from 10:05 to 11:28pm which will simply not work. Their next flight is not until 2 days later plus they changed our flight home by 1.5 hrs which also would not work. Frontier sent me a form to accept the changes which we could not accept so I contacted them. They would not allow us to change our flight and will not refund my money. I filed a dispute of charges with my credit card company and, in the meantime, Frontier canceled my flight reservations and my Den Club membership. They refunded my membership charge and have blocked me from their website. Terrible customer service and I would never fly with them now even if the flights were free. Do you know what rights I have?

    Reply

    • Hi Dana,

      Did the provide a reason for why your flight was delayed? If it was due to weather-related reasons then it is often difficult to get any sort of refund. Did you purchase “the works” add on to your ticket?

      Reply

  10. Kathy Duffy November 9, 2019

    I just tried to book a refundable fare on AA in order to save the value of a travel voucher. I searched high and low for destinations around the country — the options were “Main Cabin Flexible”, “Main Cabin Fully Flexible” and “First Flexible”. I called AA to ask the difference. Of course, it’s not mentioned ANYWHERE on the website, flights or the ticket I had on hold. The agent wasn’t sure what the difference was – she had to ask. The “Fully Flexible” is fully refundable. But the “Flexible” is not — there are fees involved with canceling. To make matters worse — every itinerary I checked — even the smallest routes from DFW to AUS, LAX to LAS, etc. — the “Main Cabin Fully Flexible prices were outrageous — over $1000 one way. Usually much more. For economy. None for First.

    Reply

  11. Suzie Maloney December 10, 2019

    I have an ticket booked back to Seattle from Palm Springs on Alaska Airlines. I can’t make the flight. The cancellation fee is more than the cost of my flight. Can I just be a no show for the flight and book another ticket with Alaska Airlines? Or is there a penalty?

    Reply

  12. Hi there,

    I have a slightly complicated situation. I had a ‘P’ class booking with Swiss, which is Business Discounted (The return flight from Singapore to Venice via Zurich was operated by Singapore Airlines in their new A380). Then there was a schedule change which I did not accept, and I was then re-scheduled to a ‘D’ class Business on my return flight from Singapore to Venice. Now I am re-considering whether that new re-schedule is best for me, but I cannot find the terms of the D class booking, i.e. whether it is possible to change the flight to another routing (i.e. routing via either Paris or Zurich instead of Munich) on the same day around the same time. Basically we booked the original booking so my wife and I could experience the Singapore Airlines ‘double bed’ as it’s our honeymoon, so we want to stick with the new A380. Do you happen to know if conditions change when the booking class changes from P to D, and if so whether we’d have a chance to get back on a SG A380 to come back to Europe?

    Thanks a lot!

    Reply

    • Hi Chris,

      Your situation is indeed unique. Based on the D class fare conditions of a Swiss Air ticket, you should be able to change your ticket.

      I’ve written the guide on explaining airline booking codes. You may or may not find value in this, but it should teach you how to figure out what your ticket conditions are without calling Swiss Air.

      https://upgradedpoints.com/airline-booking-guides

      If all else fails, you can call Swiss Air directly and inquire with them, which is honestly the most reliable way.

      Reply

  13. I book flights for my parents often. Having to book non stop flights to ensure they are not stuck trying to change planes somewhere and navigate an airport these days, let alone understand all of these flaky fare class descriptions.

    I am surprised the AARP hasn’t lobbied congress for some exceptions to charges fort the elderly in speaking to a person to secure a flight. If they had no children I do not believe they could fly.

    Reply

  14. I booked flight Vietnam Airline through a Vayama agent for a trip Mar 2020. Since the Corona virus is spread to more countries ( include Vietnam which I will fly to), I would like to cancel the ticket. They said they will charge me $200/ticket. So, can I cancel the tickets with the full refund?
    Thanks!

    Reply

    • Hi Katelyn. Unless Vietnam Airlines issues a travel waiver, you will most likely have to pay the $200 fee. At this point, they have not issued one. You might want to wait to see if that happens. Just check their website periodically to see if a waiver is issued.

      Reply

  15. Hi
    I booked a flight from Canada to Colombo via London. Total flight cost was CAD 6178. We had to cancel the flight due to the corona virus outbreak. What we received as refund was truly disappointing, it was only CAD 3390. That means they charged CAD 2870. We are 3 adults and 2 kids. It comes around CAD 575 per person. Why it is so much? Usually it’s only $300 for cancellation. Any advice is appreciated. We used CheapOAir for the booking.

    Reply

    • Hi Lavanya. We are not able to determine why the cancellation charge was so much. The best option is to contact CheapOAir and ask them to explain how the cancellation fees were calculated.

      Reply

  16. Carissa Byers February 24, 2020

    We purchased tickets through a travel agency on American for a trip to Korea. But even with the coronavirus levels rising and travel advisories rising to a level 2, they will not waive the fee. They are waiving the fee to parts of Korea, but not yet Seoul. Ugh. Anyone know of any loopholes on this?

    Reply

  17. Question on Ethiopian airlines . A YOWMZQ fare from Maputo to Beira shows a 50 percent cancel policy. Is this 50 percent of the ticket cost or base fare?

    Reply

  18. Are change and cancellation fees per flight segment or per itinerary? In particular, for Eva Air I’m asking about.

    Reply

  19. Can I upgrade my non-refundable ticket to a fully flexible ticket by paying the change fee, would I be able to get the fully flexible ticket then refunded? I am not able to travel on the non-refundable ticket any more but I seem to be able to change / upgrade it for US$100. Should I do that then refund the full ticket?

    Reply

  20. Steve Bruett March 13, 2020

    The $100 / $ 50 cancellation/change fees for EVA Air seem to be wrong. They quoted me $ 200/ $100 when I called them in regards to our Corona concerns. The other airline from Taiwan doesn’t charge anything. EVA Air is greedy, this was our first and last reservation with them.

    Reply

    • Hi Steve,
      I also have an upcoming flight w/ EVA air (departure May 9). Unfortunately, the departure (ORD) or final destination (Denpasar, Bali, Indonesia) aren’t on their restriction list. I am assuming this is a similar situation to yours? When you contacted EVA air, are you saying they quoted you $200/person for cancellation of the whole trip (assuming you have a 2 way ticket?) or was it $200 for the whole reservation? Also, did this cancellation fee allow you to be refunded your full ticket+tax fees? Feel free to contact me at my attached email!
      Thanks so much!
      Steve D

      Reply

  21. Hassan Rabaa March 18, 2020

    I want to cancel my trip Vol à destination de Philadelphia with Spirit Airlines and be refunded.

    Reply

    • Hi Hassan,

      We are not Spirit Airlines, we are Upgraded Points – a website that publishes helpful travel information. To cancel your flight you will need to contact Spirit Airlines directly at 1 (855) 728-3555.

      Reply

  22. Doug Widrig March 24, 2020

    I purchased 3 tickets on American for April which are included in the free cancellation/rebooking policy due to COVID-19. Will I receive a credit for the 3 tickets that I can use to purchase only 2 tickets for an upcoming trip, or do I will I be required to purchase 3 tickets? My son occupied the third ticket and will not be traveling with my wife and I on our next planned vacation.

    Thank you in advance for your help!
    Doug

    Reply

    • Hi Doug,

      You should be able to use your vouchers however you wish. You do not need to book 3 tickets for your next trip if you don’t want to. Thanks for reading!

      Reply

  23. Anyone know if a United fare class Z is refundable? Hard to pin it down by searching online.

    Reply

    • Hi Neal. United Z class is discounted business class so probably non-refundable. However, if you have a Z class ticket and your flight is canceled you may be able to receive a refund under current circumstances. If you’re purchasing a Z class ticket, you can find the fare rules and restrictions at the bottom of the page of the “review trip itinerary” page. I just tried booking a Z class ticket on United.com and it shows the Z class flights in the itinerary as non-refundable.

      Reply

  24. Two questions:

    1) If I go directly to the United Airlines website to cancel my flight, but initially booked it through CheapoAir (which has a “currently 30% discounted” $35 charge for booking changes), will CheapoAir still take their cut even though I don’t use their website or contact their agent to make that change?

    2) In your article above, you provide the following info for/from United Airlines: “If your departure or arrival time is altered by more than 30 minutes because of a schedule change, you may change your flight at no extra cost or request a refund.“ My upcoming late-May flight has been altered by United to have two stops instead of the original one-stop, and my subsequent arrival time on the round trip ticket is seven hours later, both there and back. Is the information you supplied about UAL still current? If so, I have a valid reason to request a refund.

    Reply

    • Hi Kelly,

      Have you tried contacting United about canceling already? Since you booked your ticket through CheapoAir, I’m anticipating that you will have to go through them for the cancelation, as United usually will not service customers who made their booking through a 3rd party platform. Here is some information on CheapoAir’s refund and travel waiver updates.

      Reply

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