Airline Change & Cancellation Fees For Cash Tickets — and How to Avoid Them! [2018]

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Changing or canceling flights is probably not high on your list of things to do. Seriously, who wants to cancel a flight, especially when it’s taking you on vacation?!

To make this process a little bit easier for you, we’re going to outline some vital info about changing or canceling flights with some of the most popular airlines for tickets purchased with cash. (We’ve written about award flight cancellation and change fees too.)

Airline Change and Cancellation Fees (Cash Tickets)

The vast majority of airlines require you to pay to change or cancel flights even when you have paid for your ticket. Unfortunately, each also has its own rules, making it very confusing.

What Are Change and Cancellation Fees

When purchasing a flight, you are likely paying for a nonrefundable ticket, especially if you are taking a vacation.

Refundable tickets are much more common for business travelers whose schedules change more often; they also pay a premium for these tickets.

If you have to change a flight because of an unforeseen event, you can expect a change fee with most airlines. A cancellation charge also applies if you need to cancel a trip. These fees vary by airline, so we’ll discuss specifics below.

Quick Tips To Avoid Cancellation or Change Fees

Tip #1)  The Department of Transportation requires airlines to allow customers to cancel or change a ticket at no cost within 24 hours of purchase if the ticket is purchased at least 7 days prior to departure.

Tip #2)  Under some special circumstances, you can get change and cancellation fees waived. If you experience the death of an immediate family member or your travel companion or have jury duty, you might qualify for the fee waiver.

Tip #3)  With American, Delta, and United all charging $200 to change a domestic itinerary, consider whether you are better served booking one-way tickets or a round-trip ticket. If you need to cancel or change the first leg of a trip, you won’t impact the return leg if you book one-way flights. However, if you need to change both, you are better off having a round-trip booking.

Tip #4)  Use schedule changes to your advantage. Make sure you know the schedule change policy of the airline you are flying. If your departure or arrival time is changed, you might be eligible for a free change or cancellation. With the chance of a schedule change, you should consider waiting to cancel until the deadline to do so. Just remember to cancel before the deadline!

Tip #5)  Know which airlines will allow you to fly standby on the day of your flight so you don’t end up paying to change flights.

Tip #6)  Sometimes it’s better to dump your reservation and book a new flight rather than paying the fee to change the original ticket.

Bottom Line: When trying to change or cancel a flight, there are lots of pitfalls. So make sure you know your options before booking!

Which Credit Cards Have Trip Cancellation Insurance?

Cards like the Chase Sapphire Preferred have trip cancellation insurance that can help recoup the cost of airfare if you or a family member become ill.

If you’re interested in a card with trip cancellation insurance, give these a look:

BankApplicable Cards
ChaseChase Sapphire Preferred®
Chase Sapphire Reserve®
Ink Business Preferred℠ Credit Card
United Explorer℠ Card
CitiCiti Prestige® Card
Citi ThankYou® Premier Card
Citi ThankYou® Preferred Card
Citi® / AAdvantage® Executive World Elite™ Mastercard®
Citi® / AAdvantage® Platinum Select® World Elite™ Mastercard®
BarclaysBarclaycard Arrival® Plus World Elite Mastercard®

Make sure you read the details of each card’s trip cancellation insurance to ensure you get what you want.

Change and Cancellation Policy/Fees by Airline

The following are a list of change and cancellation fees and different policies and information listed by airline. Note that these can be subject to change, and agents have the ability to waive certain fees in certain situations (so always be nice to your customer service agent!).

Note that this list does not cover baggage fees, which is covered in a separate series. You may also be liable for the difference in fare in many cases.

Aeromexico

  • Change Fee:
    • Basic fare: Non-changeable
    • Classic fare: Up to $300 USD
    • AM+ fare: Up to $300 USD
    • Comfort fare: Up to $300 USD
    • Flexible fare: Free
    • Premier fare: Free
  • Cancellation Fee: 
    • Basic fare: Non-refundable
    • Classic fare: Non-refundable
    • AM+ fare: Non-refundable
    • Comfort fare: Non-refundable
    • Flexible fare: Free
    • Premier fare: Free

Air Canada

  • Change Fee:
    • Standard fare: $100 (60 days or less) or $25 (61 days or more)
    • Flex fare: $50 (60 days or less) or $25 (61 days or more)
    • Comfort fare: $25 (60 days or less) or $0 (61 days or more)
  • Same Day Change: 
    • Standard fare: $150 ($100*)
    • Flex fare: $75**
    • Comfort fare: $75**
    • *For routes between Toronto and JFK, LaGuardia, or Newark airports
    • **Free for above routes. Comfort same day standby is always free.
  • Cancellation: None, but rules depend on fare
  • Exclusions/Waivers:
    • There are multiple fare types with varying rules. Basic fares allow no changes or cancellations. Latitude fares have changes included. Some Premium Economy and Business tickets have their changes included.
    • Some fares do not allow cancellations at all (i.e. you lose the value of your ticket). Some allow you to retain your ticket value for future tickets, some may only allow a portion of value to be retained. Cancellations must be made 2 hours in advance.

Air New Zealand

  • Change Fee:
    • Economy fare: $150 USD change fee per adult and child applies. Infant fares can be changed free of charge.
    • Premium Economy fare: $150 USD change fee per adult and child applies. Infant fares can be changed free of charge.
  • Cancellation Fee: 
    • Economy fare: $300 USD cancellation fee per adult and child; infant fares are fully-refundable. Fare is non-refundable once travel has commenced but credit can be used against a future Air New Zealand fare of equal or greater value.
    • Premium Economy Fare fare: $300 USD cancellation fee per adult and child; infant fares are fully-refundable. Fare is non-refundable once travel has commenced but credit can be used against a future Air New Zealand fare of equal or greater value.
  • Exclusions/Waivers:
    • You can cancel within 24 hours after your purchase and receive a full refund with no fees provided the reservation is made one week or more prior to the scheduled departure.

Alaska Airlines*

  • Change Fee: $125 (at least 60 days prior to flight); $125 (within 60 days of flight)
    • You will also be responsible for the difference in ticket price if the new flight is more expensive. If the new ticket is cheaper, you will either receive credit toward a future flight or a refund (depending on your ticket’s rules).
  • Same Day Change: $50 ($25 for travel within California, and on shuttle flights between Anchorage and Fairbanks, Spokane and Seattle, and Portland and Seattle)
  • Cancellation: $125 (for travel booked without 24 hours of departure, $125 applies even though within 24 hours of booking)
  • Exclusions/Waivers:
    • MVP Gold or 75K members receive complimentary same-day changes, and ticket changes fees are waived.
    • The same day change fee is waived for customers booked in refundable coach (F, D) or refundable first (Y, Z) fare classes.
    • Guests traveling by means of vacation package booking are not eligible for same day confirmed changes. If this change is necessary, the passenger must call 1-844-762-0087.

* Information based off of tickets purchased after June 5, 2018. For change fees applied to tickets purchased or last exchanged prior to, please click here.

Alitalia

There are no standard change or cancellation fees and are dependent on the fare type and destination. These fees will be presented to you when conducting a flight search on Alitalia’s website or ask a call centre representative. Below are some example fees for a flight search from Rome to Miami with fees charged per one way ticket.

  • Change fees:
    • Economy Light Fare: Non-changeable
    • Economy Classic Fare: $170
    • Economy Flex Fare: Free
    • Premium Economy Fare: $170
    • Business Classic Fare: Non-changeable
    • Business Flex Fare: Free
  • Cancellation fees:
    • Economy Light Fare: Non-refundable
    • Economy Classic Fare: Non-refundable
    • Economy Flex Fare: Free
    • Premium Economy Fare: Non-refundable
    • Business Classic Fare: Non-refundable
    • Business Flex Fare: Free
  • Exclusions/Waivers:
    • When you purchase a flight through Alitalia’s U.S. website you can cancel within 24 hours after your purchase and receive a full refund with no fees provided the reservation is made one week or more prior to the scheduled departure.
    • An additional fee of $23 per ticket for administration costs is charged on all ticket refunds.

Allegiant Airlines

  • Change Fee: $75 per person, per segment, plus any applicable airfare increase. (must be made at least 7 days before departure)
  • Cancellation: $75 (must be made at least 7 days before departure)

Hot Tip: If you purchase TripFlex at the time of your booking, change fees and cancellation fees are waived. However, you are still required to make any changes or cancellations at least 7 days in advance.

American Airlines

  • Domestic Change Fee: $200
  • International Change Fee: Up to $750
  • Same Day Change: $75-$150 (economy); free (business/first class)
    • Same day standby is complimentary for Gold, Platinum, Platinum Pro, and Executive Platinum Members
    • Same day flight change is complimentary for Platinum Pro, and Executive Platinum Members
  • Cancellation: If you cancel a non-refundable ticket, you can apply the unused value of the ticket toward a future trip (no later than 1 year from the date your original ticket was issued). Change fees may apply.

All Nippon Airways (ANA)

  • Change/Cancellation Fee:  Fees vary based on the fare and may be up to $500. Check your ticket’s terms and conditions.

Asiana Airlines

  • Change Fee:  Check your terms and conditions at time of booking.
  • Cancellation Fee:  Check your terms and conditions at time of booking.
  • Exclusions/Waivers: There are no standard change and cancellation fees. They will depend on the fare type and the journey taken. Refunds for Preferred Seating, Economy Smartium and Royal Business tickets can be refunded up to 48 hours before the scheduled flight departure.

Avianca Airlines (TACA)

Flights to South America

  • Change fees:
    • Super Promo Fare: $300 plus the fare difference
    • Econo Promo Fare: $300 plus the fare difference
    • Flexi Fare: No changes fee but difference in fare chargeable
    • Business Promo Fare: $300 plus the fare difference
    • Business Fare: Free
  • Cancellation fees:
    • Super Promo Fare: Non-refundable
    • Econo Promo Fare: $175
    • Flexi Fare: Free
    • Business Promo Fare: $175
    • Business Fare: Free

For flights departing to Brazil and Ecuador, refunds will be subject to a charge.

Flights to Central America

  • Change fees:
    • Super Promo Fare: $200 plus the fare difference
    • Econo Promo Fare: $200 plus the fare difference
    • Flexi Fare: No changes fee but difference in fare chargeable
    • Business Promo Fare: $200 plus the fare difference
    • Business Fare: Free
  • Cancellation fees:
    • Super Promo Fare: Non-refundable
    • Econo Promo Fare: $175
    • Flexi Fare: Free
    • Business Promo Fare: $150
    • Business Fare: Free

British Airways

  • Change Fee:  Free (online); $25 (phone); $35 (at an airport ticket office)
  • Same Day Change:  Free for domestic short-haul; International ticket fees depends on situation and fare class
  • Cancellation: $10 (online); $25 (phone); $35 (at an airport ticket office)
  • Exclusions/Waivers:
    • 1 hour’s notice is required to make a same day change.
    • Free same day changes are not available if your itinerary has a connection or is a long-haul flight.

Hot Tip: If you need to cancel or change a British Airways flight, do it online. Changes are free and cancellations are only $10!

Cathay Pacific

  • Change Fee: 
    • Date/Time: $50 USD (Standard Economy); $150 USD (Promotional, Economy Save, Premium Economy Standard and Business Save)
    • Rerouting: $150 USD
  • Cancellation:
    • $150 USD (Unused and some partially used)
    • $200 USD (Expired)
  • Exclusions/Waivers: N/A

China Southern Airlines

  • Change fees more than 2 hours before departure: 
    • Economy Class: Dependent on the fare level booked, with the minimum charge being free and the maximum charge being 30% of the ticket cost. Some fare levels do not permit any changes.
    • Premium Economy Class: Dependent on the fare level booked, with the minimum charge being free and the maximum charge being 30% of the ticket cost.
    • Business Class: Free
    • First Class: Free
  • Change fees less than 2 hours before departure:
    • Economy Class: Dependent on the fare level booked, with the minimum charge being 5% and the maximum charge being 50% of the ticket cost. Some fare levels do not permit any changes.
    • Premium Economy Class: Dependent on the fare level booked, with the minimum charge being 5% and the maximum charge being 50% of the ticket cost.
    • Business Class: Dependent on the fare level booked, with the minimum charge being 5% and the maximum charge being 20% of the ticket cost.
    • First Class: 5% of the ticket cost
  • Cancellation fees more than 2 hours before departure: 
    • Economy Class: Dependent on the fare level booked, with the minimum charge being 5% and the maximum charge being 50% of the ticket cost. Some fare levels will refund taxes only.
    • Premium Economy Class: Dependent on the fare level booked, with the minimum charge being 5% and the maximum charge being 50% of the ticket cost.
    • Business Class Class: Dependent on the fare level booked, with the minimum charge being 5% and the maximum charge being 20% of the ticket cost.
    • First Class Class: 5% of the ticket cost
  • Cancellation fees less than 2 hours before departure: 
    • Economy Class: Dependent on the fare level booked, with the minimum charge being 15% and the maximum charge being 50% of the ticket cost. Some fare levels will refund taxes only.
    • Premium Economy Class: Dependent on the fare level booked, with the minimum charge being 15% and the maximum charge being 50% of the ticket cost. Some fare levels will refund taxes only.
    • Business Class Class: Dependent on the fare level booked, with the minimum charge being 10% and the maximum charge being 30% of the ticket cost.
    • First Class Class: 10% of the ticket cost

These fees are applicable to tickets sold from July 7, 2017. For tickets purchased prior to this date, see terms and conditions from time of purchase.

Delta Air Lines

  • Domestic Change Fee: $200
  • International Change Fee: $200-$500
  • Same Day Change: $75
  • Cancellation: If you cancel a domestic itinerary, you must have the ticket reissued and complete your travel within 1 year of the original ticket. For international itineraries, you must begin your travel within 1 year of the original ticket. Change fees may apply.
  • Exclusions/Waivers:
    • Gold, Platinum, and Diamond medallion members are not charged for same-day changes.
    • Basic economy fares are not eligible for same-day changes regardless of medallion status.

EasyJet

  • Change Fee: 
    • Same Day Earlier Flight: $33 USD
    • 60 Days+: $23 USD
    • <60 Days (Off-Peak 3rd September – 14th June): $45 USD
    • <60 Days (Peak 15th June – 2nd September): $68 USD
  • Cancellation:
    • Within 24 hours: $41 USD
    • After 24 hours: Non-refundable
  • Exclusions/Waivers: A $5 to $6 USD fee will be added for using the contact center rather than making changes online.

Emirates

  • Change Fee: Check your terms and conditions at time of booking.*
  • Cancellation: Check your terms and conditions at time of booking.*
  • Exclusions/Waivers: 
    • *There are no standard change fees. They will depend on the fare type + the journey taken. Customer service will not provide any further information.
    • Rumors on the web quote prices anywhere from $50 to $1000+ USD.
    • Some fares may not allow cancellation / changes.

Etihad Airways

  • Change Fee: Check your terms and conditions at time of booking.*
  • Cancellation: Check your terms and conditions at time of booking.*
  • Exclusions/Waivers: 
    • *There are no standard change fees. They will depend on the fare type + the journey taken. Customer service will not provide any further information.
    • Within 96 hours of departure, an additional 10% will be added to the change fee.
    • If changing a flight using a customer service agent, a fee of $20-30 USD (differs per country and where fee was booked) may be added on top of the change fees.
    • Rumors on the web quote prices anywhere from $75 to $200+ USD.
    • Some fares may not allow cancellation / changes.

EVA Air

  • Change Fee: $50 USD
  • Cancellation: $100 USD
  • Exclusions/Waivers: Fees may change depending on fare, be sure to check the fees at the time of booking.

EL AL

  • Date /Time Change Fee: 
    • Lite Tickets: Non-changeable
    • Classic Tickets: $70 USD
    • Flex Tickets: Free
  • Cancellation:
    • Lite Tickets: Non-refundable
    • Classic Tickets: $170 USD
    • Flex Tickets (Y/S/M): Free
    • Flex Tickets (Other): $50 USD
  • Exclusions/Waivers: 
    • Route changes are not allowed.
    • Lite and Classic: If you no-show, the ticket is forfeit.
    • Flex: If you no-show, a refund is available for $200 USD (Y/S/M) or $250 USD (All other classes). The ticket can also be changed for a $200 USD fee.

Frontier Airlines

  • Domestic Change Fee: $0 at 90+ days before departure, $49 at 89 to 14 days before departure, $99 within 13 days before departure
  • Same Day Change: $99
  • Cancellation: $0 at 90+ days before departure, $49 at 89 to 14 days before departure, $99 within 13 days before departure
  • Exclusions/Waivers:
    • Same day standby for earlier/later travel is available to EarlyReturns Elite members at no extra cost.

Garuda Indonesia

  • Change Fee: Check your terms and conditions at time of booking as change fees are not detailed on Gauda’s website or during the flight search process. Rumors on the web state no change fees but that fare differences are payable.

Cancellation Fees

  • More than 72 hours before departure:
    • Economy Fare: 75% of basic fare
    • Business Fare: 15% of basic fare
    • First Class Fare: 10% of basic fare
  • 72-24 hours before departure:
    • Economy Fare: 75% of basic fare
    • Business Fare: 40% of basic fare
    • First Class Fare: 35% of basic fare
  • Less than 24 hours before departure:
    • Economy Fare: 95% of basic fare
    • Business Fare: 80% of basic fare
    • First Class Fare: 50% of basic fare

Hainan Airlines

These fees are a guideline. Contact Hainan Airlines for the most accurate fees as charges are calculated based on seat availability, fare basis and itinerary changes

  • Change fees:
    • Economy Fare: $200
    • Business Class Fare: $250
  • Cancellation fees:
    • Economy Fare: $450
    • Business Class Fare: $400

Hawaiian Airlines

  • Domestic Change Fee$200
  • International Change Fee: $50-$300
  • Intra-Hawaii Change Fee: $30
  • Intra-Hawaii Same Day Change: free (only available for Pualani Platinum and Gold members, plus some corporate customers)
  • Cancellation Fee:  None

Iberia Airlines

  • Change Fee:
    • Express Fare: 65€
    • Classic Fare: 45€
    • Business Fare: 60€
    • Flex / Business Flex: Free
  • Cancellation:
    • Express / Classic Fare: Non-refundable
    • Flex Fare: 60€
    • Business Fare: 90€
    • Business Flex: Free
  • Exclusions/Waivers: N/A

Japan Airlines

  • Change Fee: $50 USD (changes depending on country)
  • Domestic Cancellation (Japan):
    • A base charge of ¥430 (~$4 USD) per flight ticket / flight sector will be applicable, plus additional fees per Route Zone and fare types.
    • Before Departure: ¥500-4,000 (~$4-36 USD)
    • After Departure: ¥1,000-12,000 (~$9-107 USD)
  • International Cancellation:
    • $50 USD service fee + fee based on the fare; see terms and conditions at time of booking
  • Exclusions/Waivers: Changes may be made until up to 24 hours before departure.

JetBlue Airlines

Note: These changes apply to tickets booked on or after 8/27/18. For tickets booked prior to this, change fees are similar, however see JetBlues cancellation page.

  • Change Fee (Blue and Blue Plus):
    • $75 for fares under $100 (plus fare difference)
    • $100 for fares $100-$149 (plus fare difference)
    • $150 for fares $150-$199 (plus fare difference)
    • $200 for fares over $200 (plus fare difference)
  • Other Fare Change Fees:
    • Blue Flex: difference in fare only
    • Mint: $200 + difference in fare
  • Same Day Change: $75 (waived for Mosaic members)
  • Cancellation: $75 (up to departure)

Hot Tip: If you are a TrueBlue Mosaic member and traveling with others, you can change or cancel flights for everyone for free.

Korean Air

  • Change Fee: 
    • $50-100 USD (Economy fares)
    • $50-150 USD (First/Prestige fares)
  • Cancellation:
    • 30,000 KRW ($30 USD) service charge is applicable on top of refund penalty
    • Refund Penalty 91+ days: Free
    • Refund Penalty 61-90 days: 30,000 KRW (~$26 USD)
    • Refund Penalty 15-60 days: 50,000-300,000 KRW (~$44-262 USD)
    • Refund Penalty 4-14 days: 60,000-360,000 KRW (~$52-315 USD)
    • Refund Penalty within 3 days: 80,000-450,000 KRW (~$70-394 USD)
    • No-show/Partial Refund: 50,000-300,000 KRW (~$44-262 USD)
    • A 1,000 KRW fee is applied for each one-way for Domestic refunds
    • A 8,000 KRW fee is applied for each one-way for no-show Domestic refunds
  • Exclusions/Waivers: 
    • Fees depend on specific fare type, be sure to check your fare’s terms and conditions
    • Refunds processed 91+ days from departure and originating in Korea are exempt from refund fees.

Norwegian Air

  • Change Fee:
    • LowFare, LowFare+ and Premium: 55€ (100€ for international long haul)
    • Flex and PremiumFlex: Free
    • Changes made by phone or at the airport cost 25€ per person, each way. Changes can be made up to 30 minutes before departure.
  • Cancellation:
    • LowFare, LowFare+ and Premium: Not allowed
    • Flex and PremiumFlex: Free

Ryanair

  • Change Fee: 
    • Online: €35 – €65 (~$40-75 USD)
    • By Phone/Airport: €50 – €95 (~$58-109 USD)
  • Cancellation: Non-refundable
  • Exclusions/Waivers:
    • If you can’t use your outbound flight, you can still use your return flight (no notification necessary).
    • Change fees are per one-way flight, per person. Changes can be made up to 2.5 hours before flight.

Singapore Airlines

  • Change Fee: A $50 USD service charge may apply on top of a change fee per your purchased fare; check your fares terms and conditions
  • Cancellation:
    • Cancellations may only be made on refundable fares; if you cancel a non-refundable fare, only taxes will be refunded.
    • In some cases, a cancellation fee may apply.
  • Exclusions/Waivers:  N/A

Southwest Airlines

  • Domestic Change Fee: free + fare difference
  • Same Day Change: only permitted on Anytime or Business Select tickets and for A-Listers
  • Cancellation: free

Bottom Line: Southwest Airlines makes changing and canceling flights easier than just about any other airline. When you cancel a flight, you will receive a credit to your account. Keep in mind, this credit can only be used by the holder of the original ticket.

Spirit Airlines

  • Change Fee: $90 (online); $100 (phone/in-person); $50 (group booking)
  • Cancellation: $90 (online); $100 (phone/in-person); $50 (group booking)
  • Exclusions/Waivers:
    • If you cancel a ticket through the online system, you will be issued a $10 voucher (per one-way) for a future booking if your ticket is less than the canceled ticket.

Hot Tip: For $35, you can purchase Flight Flex at the time of your booking. You will then be allowed 1 flight modification at no extra cost if done more than 24 hours prior to your flight.

Thai Airways

  • Change fees:
    • Flexi Saver Fare: Minimum charge of $100 and maximum charge of $150
    • Flexi Saver Plus Fare: $100
    • Flexi Fare: $100
    • Full Flex Fare: Free
    • Royal Silk Plus Fare: Free
  • Cancellation fees:
    • Flexi Saver Fare: Minimum charge of $200 and maximum charge of $250
    • Flexi Saver Plus Fare: $100
    • Flexi Fare: $200
    • Full Flex Fare: $100
    • Royal Silk Plus Fare: $100
  • Exclusions/WaiversAfter travel commenses, no refund will be issued. Changes must be made before ticket expiration to the same booking class and within the same seasonality of travel. Any fare changes will also be chargeable. Refunds must be requested no later than 90 days of ticket expiry.

Turkish Airlines

  • Change fees:
    • Economy Promotion Fare: $200
    • Economy Restricted Fare: Reservation and route changes will be permitted for a penalty fee.
    • Economy Flexible Fare: Free
    • Business Promotions Fare: $200
    • Business Restricted Fare: $400
    • Business Flexible Fare: Free
  • Cancellation fees:
    • Economy Promotion Fare: Non-refundable
    • Economy Restricted Fare: Permitted before the flight, subject to defined deductions. After the flight, refunded amount is the cost of the flight taken deducted from the total cost.
    • Economy Flexible Fare: Permitted before the flight, subject to defined deductions. After the flight, the refunded amount is the cost of the flight taken deducted from the total cost.
    • Business Promotions: Non-refundable
    • Business Restricted Fare: $400
    • Flexible Fare: Free

United Airlines

  • Domestic Change Fee: $200
  • International Change Fee: up to $400
  • Same Day Change: $75
    • Waived for Gold, Platinum, and 1k members
  • Cancellation: If you cancel a non-refundable ticket, you may return to the reservation up to a year after the date of issue. Change fees may apply.
  • Exclusions/Waivers:
    • If your departure or arrival time is altered by more than 30 minutes because of a schedule change, you may change your flight at no extra cost or request a refund.

WOW Air

  • Change Fee: GBP 114.99 (~$151 USD)
  • Cancellation:
    • If you cancel a non-refundable ticket, you may return to the reservation up to a year after the date of issue. Change fees may apply.
  • Exclusions/Waivers:
    • Changes can be made online up to 24 hours before departure. At less than 24 hours, you must call the service center; flights can only be changed up to 4 hours before.

Change and Cancellation Policy by Travel Agency

If you’re booking through an online travel agent, it’s important to be aware of their change and cancellation policies too.

Orbitz

If you book a nonrefundable ticket through Orbitz, you have 24 hours to cancel it without a fee. However, you won’t receive a refund of the Orbitz service fee.

Once you have passed the 24-hour cancellation window, airline change and cancellation fees will apply. Additionally, you will be responsible for a $30 fee paid to Orbitz.

In exceptional circumstances, such as the death of a family member, Orbitz will work with the airline on your behalf to see if the change or cancellation fee can be waived.

To change or cancel a booking with a low-cost carrier, you will have to contact the airline yourself.

Low-Cost Carriers
AirAsiaInterjetTigerair Singapore
easyJetJetstarVivaAerobus
EurowingsNorwegianVolaris
FireflySpiritWOW Air
FrontierTigerair Australia

Priceline

You have 24 hours to cancel bookings without a fee, but Express Deals are not changeable or refundable.

Beyond 24 hours, all applicable airline change and cancellation fees will apply, plus a $30 service fee will be charged by Priceline.

Bottom Line: When booking with online travel agents like Expedia, Orbitz, and Priceline, remember they will charge you a service fee on top of the airline’s change or cancellation fee if you need to make a change.

Final Thoughts

By now, you can see how vastly different these carrier change and cancellation policies can be. Some are as easy as Southwest Airlines, while others (such as Spirit Airlines) are much more strict.

Hopefully, once you have booked a nonrefundable ticket, you won’t need to make any changes. Your life will be much easier that way!

If for some reason you do need to make a change, you now have all the info you need to prepare.


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Airline Cancellation & Change Fees (Cash Tickets)

FAQ

How do I make a refund request for my refundable ticket?

Call the customer service line of your airline to process your refund. See details above for applicable contact information.

How much time do I have to put in a cancellation request on my airline ticket before I have to pay a fee?

Law requires 24 hours from the time of purchase of an airline ticket to do a full refund without paying any fees, as long as you are booking more than 7 days out.

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